CINXE.COM

<!DOCTYPE html> <html style="display:none" lang="en-US"> <head> <title>EasyChair: Frequently Asked Questions</title> <script>window['ec:pageId']='12018557718185967616'</script> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/> <script>if (top != self) {top.location = self.location} else {document.documentElement.style.display = "block"}</script><link href="/images/favicon.ico" rel="icon"/><meta name="description" content="EasyChair - conference system"/> <meta content="conference system" name="keywords"/> <meta name="viewport" content="width=device-width, initial-scale=1.0"/><link type="text/css" href="/css/home.css?version=480" rel="StyleSheet"/><script src="/js/easy.js?version=480"> </script><script src="/js/home.js?version=480"> </script></head> <body class="home"><div class="page"><div class="header"><div class="burgerheader"><div class="burger"><ul class="topmenu"><li><div class="b-down" ontouchstart="Menu.touchBurger(event);"><div class="burger-lay"></div><div class="burger-lay"></div><div class="burger-lay"></div></div><ul id="top-menu" class="top-submenu"><li><div class="b-down" ontouchstart="Menu.touchItem(event);">Services <span class="arrow">▼</span></div><ul class="low-submenu"><li><a href="/conference_management">Conference management</a></li><li><a href="/registration">Registration</a></li><li><a href="/publishing">Publishing</a></li><li><a href="/smart_cfp">Smart CFP</a></li><li><a href="/smart_slide">Smart Slide</a></li><li><a href="/smart_program">Smart Program</a></li></ul></li><li><div class="b-down" ontouchstart="Menu.touchItem(event);">About us <span class="arrow">▼</span></div><ul class="low-submenu"><li><a href="/overview">Overview</a></li><li><a href="/contact">Contact</a></li><li><a href="/jobs">Careers</a></li><li><a href="/testimonials">Testimonials</a></li><li><a href="/policy">Policy for conferences</a></li><li><a href="/privacy">Privacy</a></li><li><a href="/terms">Terms of service</a></li></ul></li><li><div class="b-down" ontouchstart="Menu.touchItem(event);">For conferences <span class="arrow">▼</span></div><ul class="low-submenu"><li><a href="/installation">Create conference</a></li><li><a href="/licenses">License information</a></li><li><a href="/license_pricing">License pricing</a></li><li><a href="/faq">FAQ</a></li></ul></li><li><div class="b-down" ontouchstart="Menu.touchItem(event);">Contact <span class="arrow">▼</span></div><ul class="low-submenu"><li><a href="/contact">General contact questions</a></li><li><a href="/contact_sales">Contact sales</a></li><li><a href="/contact_demo">Request demo</a></li></ul></li></ul></li></ul></div></div><div class="leftheader"><a title="EasyChair home page" href="/"><img title="EasyChair home page" class="logo_alignment" id="main_logo" alt="EasyChair home page" src="/images/logoEC.png"/></a></div><div class="centerheader"><div class="navigation"><ul class="topmenu"><li><div class="down" ontouchend="Menu.touchItem(event);">Services <span class="arrow">▼</span></div><ul class="submenu"><li><a href="/conference_management">Conference management</a></li><li><a href="/registration">Registration</a></li><li><a href="/publishing">Publishing</a></li><li><a href="/smart_cfp">Smart CFP</a></li><li><a href="/smart_slide">Smart Slide</a></li><li><a href="/smart_program">Smart Program</a></li></ul></li><li><div class="down" ontouchend="Menu.touchItem(event);">About us <span class="arrow">▼</span></div><ul class="submenu"><li><a href="/overview">Overview</a></li><li><a href="/contact">Contact</a></li><li><a href="/jobs">Careers</a></li><li><a href="/testimonials">Testimonials</a></li><li><a href="/policy">Policy for conferences</a></li><li><a href="/privacy">Privacy</a></li><li><a href="/terms">Terms of service</a></li></ul></li><li><div class="down" ontouchend="Menu.touchItem(event);">For conferences <span class="arrow">▼</span></div><ul class="submenu"><li><a href="/installation">Create conference</a></li><li><a href="/licenses">License information</a></li><li><a href="/license_pricing">License pricing</a></li><li><a href="/faq">FAQ</a></li></ul></li><li><div class="down" ontouchend="Menu.touchItem(event);">Contact <span class="arrow">▼</span></div><ul class="submenu"><li><a href="/contact">General contact questions</a></li><li><a href="/contact_sales">Contact sales</a></li><li><a href="/contact_demo">Request demo</a></li></ul></li></ul></div></div><div class="rightheader"><div class="q-buttons-container"><div class="q-buttons-top"><div class="linklogin one"><a href="/conferences/conference_new" title="Create a conference">Create a conference</a></div><div class="linklogin two"><a title="Log in to EasyChair" href="/account/signin">Log in</a></div></div><div class="q-buttons-bottom"><div class="q-links"><a href="/publications" title="Go to EasyChair Publications" class="pubs">Publications</a></div><div class="q-links"><a class="cfp" title="Go to EasyChair Smart CFP" href="/cfp">Smart CFP</a></div></div></div></div></div><div class="stripe colors-services flex-grow-1"><div class="segment"><div class="pagetitle">EasyChair: Frequently Asked Questions</div><div class="pagecontent"><p>This page contains basic facts about EasyChair.</p><h2>Account Creation and Submission</h2><div class="qa"><span class="question">How do I create an EasyChair account?</span> <span class="answer">We have <a href="/help/account_creation">a detailed help article explaining account creation</a>.</span></div><div class="qa"><span class="question">How do I submit a paper?</span> <span class="answer">We have <a href="/help/how_to_submit">a detailed help article explaining how to submit</a>.</span></div><div class="qa"><span class="question">Can I install EasyChair on my server?</span> <span class="answer">No. EasyChair is a Web service. We host it on a high-performance server.</span></div><h2>Licenses and Support</h2><div class="qa"><span class="question">Is EasyChair free?</span> <span class="answer">We use a freemium business model. <a href="/licenses">Read about our licenses</a> for more information.</span></div><div class="qa"><span class="question">What level of support is included in the standard free installation?</span> <span class="answer">Helpdesk support is only available to our paid customers.</span></div><h2>Performance</h2><div class="qa"><span class="question">Is EasyChair fast enough to handle large conferences and program committee meetings?</span> <span class="answer">Yes. We use an original implementation technique that is dozens of times faster than implementations of Web services using standard PHP/MySQL technology. The largest conference we managed had close to 5,000 submissions. In our peak time we receive over 6,000 submissions per day.</span></div><div class="qa"><span class="question">Can EasyChair work with large submissions?</span> <span class="answer">Yes. We use a 1Gbps network. This means that we are able to accept over 300 standard size submissions per second. This also means we are able to handle conferences dealing with very large submissions, such as videos.</span></div><h2>Non-English version</h2><div class="qa"><span class="question">Can we use EasyChair in languages different from English?</span> <span class="answer">Yes and no. The information EasyChair stores is stored in Unicode, so it can be in any language, for example, Chinese or French. However, all instructions on EasyChair pages are in English. A multi-language version is under development.</span></div><h2>Customization</h2><div class="qa"><span class="question">Can EasyChair be customized?</span> <span class="answer">EasyChair is highly customizable. It has a number of options allowing conference organizers to choose a model suitable for their conference. These options include submission, reviewing and proceedings creation. When a new conference is created, it is immediately ready to accept submissions using a standard configuration. This configuration can be changed by the conference administrators (chairs) at any time.</span></div><div class="qa"><span class="question">EasyChair does not have some features our conference needs, what should we do?</span> <span class="answer">Contact us. We might be able to implement what you need. We have a wish list of EasyChair enhancements and improvements, and often rearrange our priorities, especially when this is required by our premium customers.</span></div><h2>Reliability and security</h2><div class="qa"><span class="question">Is EasyChair available 24/7?</span> <span class="answer">Yes. EasyChair is running 24/7/365. Our uptime is over 99.99%.</span></div><div class="qa"><span class="question">We are afraid to lose our conference data. What are your backup and recovery procedures?</span> <span class="answer">We use a technique known as <i>database replication</i> to keep your data safe. We have live replicas of all data on three additional backup servers. This means that, in the case that we have a total server crash, we should be able to recover data using one of the backup servers. For peace of mind you can also use our non-free licenses which allow you to download copies of all your conference data.</span></div><h2>Other</h2><div class="qa"><span class="question">How often are new versions of EasyChair released?</span> <span class="answer">We use agile programming technology with no major releases. We make several updates per day on average. They are made seamlessly, without stopping EasyChair.</span></div></div></div></div><div class="stripe colors-stat"><div class="segment"><div class="content-row"><div class="content-block basis-5"><ul class="qlinks"><li><span class="bold">SERVICES</span></li><li><a href="/conference_management">Conference management</a></li><li><a href="/registration">Registration</a></li><li><a href="/publishing">Publishing</a></li><li><a href="/smart_cfp">Smart CFP</a></li><li><a href="/smart_slide">Smart Slide</a></li><li><a href="/smart_program">Smart Program</a></li></ul></div><div class="content-block basis-5"><ul class="qlinks"><li><span class="bold">ABOUT US</span></li><li><a href="/overview">About Us</a></li><li><a href="/contact">Contact</a></li><li><a href="/jobs">Careers</a></li><li><a href="/testimonials">Testimonials</a></li><li><a href="/policy">Policy for conferences</a></li><li><a href="/privacy">Privacy</a></li><li><a href="/terms">Terms of service</a></li></ul></div><div class="content-block basis-5"><ul class="qlinks"><li><span class="bold">CONFERENCES</span></li><li><a href="/installation">Create conference</a></li><li><a href="/licenses">Licenses and pricing</a></li><li><a href="/faq">FAQ</a></li></ul></div><div class="content-block basis-5"><ul class="qlinks"><li><a class="bold contact-us" href="/utils2/contact">CONTACT US</a></li><li><a title="Linked In" href="https://www.linkedin.com/company/easychair"><img title="Linked In" alt="Linked In" src="/images/in-icon.png"/></a><a href="https://twitter.com/WeEasyChair" title="Twitter"><img src="/images/twitter-icon.png" alt="Twitter" class="twitter-icon" title="Twitter"/></a></li></ul></div></div></div></div><div class="stripe colors-copyright"><div class="segment"><div class="content-row"><div class="to-center"><img class="chair-alignment" alt="Copyright 漏 2002-2025 EasyChair" src="/images/chairEC.gif"/>Copyright 漏 2002-2025 EasyChair</div></div></div></div></div><script>let Menu = new MenuHandler('top-menu', 'low-submenu', 'submenu');</script></body> </html>