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jGkgxf"><input id="c1bb80f5-fd5f-47ad-ac0e-fbac16322536" placeholder="Ask a question..." class="sc-hHvkSs jISIuG" value=""/><button type="submit" aria-label="search-button" class="sc-eDnVMP hCNkkG sc-fEyylQ dkvhQY"><div class="sc-gKHVLF llQHzx"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="tabler-icon tabler-icon-search"><path d="M10 10m-7 0a7 7 0 1 0 14 0a7 7 0 1 0 -14 0"></path><path d="M21 21l-6 -6"></path></svg></div></button></div></form></div><a target="_blank" class="sc-dkjKgF xpcCN sc-eXRmWW eUuTfF" href="https://knowledgebase.com">Visit knowledgebase.com <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="sc-fmHRPn khSYrT"><path d="M5 12l14 0"></path><path d="M13 18l6 -6"></path><path d="M13 6l6 6"></path></svg></a></header></div><div class="sc-eVAmPc jeJczw"><div class="sc-Fiojb iZOsSB"><main class="sc-jWoQCg gvDTgH"><nav class="sc-ivDvhZ bcdago"><a class="sc-dkjKgF xpcCN sc-bBbNsw eUbbRy" href="/help/">Home</a><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="sc-grXZZQ gYARPx"><path d="M9 6l6 6l-6 6"></path></svg><a class="sc-dkjKgF xpcCN sc-bBbNsw eUbbRy" href="/help/internal-widget/">Internal Widget</a><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="sc-grXZZQ gYARPx"><path d="M9 6l6 6l-6 6"></path></svg><span class="sc-bBbNsw jSyWdP">Using Quick Replies to handle your chats faster</span></nav><h1 class="sc-eEyyFR bpuCnD">Using Quick Replies to handle your chats faster</h1><div class="sc-fnhmGq jiTeER"><span class="sc-lkMEiX eJaKKN"><svg xmlns="http://www.w3.org/2000/svg" width="17" height="17" viewBox="0 0 24 24" fill="none" stroke="#57575c" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="sc-dUHfgR csJdHj"><path d="M12 12m-9 0a9 9 0 1 0 18 0a9 9 0 1 0 -18 0"></path><path d="M12 12h3.5"></path><path d="M12 7v5"></path></svg><span class="sc-jmxxdg lbuOmQ">3 min. read</span></span><span class="sc-lkMEiX eJaKKN"><svg xmlns="http://www.w3.org/2000/svg" width="17" height="17" viewBox="0 0 24 24" fill="none" stroke="#57575c" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="sc-htehxa gKiLgh"><path d="M20 11a8.1 8.1 0 0 0 -15.5 -2m-.5 -4v4h4"></path><path d="M4 13a8.1 8.1 0 0 0 15.5 2m.5 4v-4h-4"></path></svg><span class="sc-jmxxdg lbuOmQ">last update: 10.17.2023</span></span></div><article class="sc-cbnPAL dwvaka"><p style="text-align:start;">Easy access to your knowledge right in the LiveChat application can speed up your average response time. With Quick Replies, you can speed it up even more.</p> <p style="text-align:left;">Quick Replies are the one-click buttons that insert a fragment of a text or a public link to the article into the chat area or a ticket.</p> <p></p> <h2 style="text-align:left;">How to insert a fragment of a text into the chat area? </h2> <p style="text-align:left;">To insert a fragment of an article into the chat or ticket, open your KnowledgeBase Widget and go to any article view.</p> <p>Within the article, select a fragment of a text you'd like to insert into the chat area.</p> <p style="text-align:left;">On text select, you'll notice a "+ Add to reply" box. Clicking on it will insert the selected fragment into the active chat or ticket.</p> <p style="text-align:start;"></p> <img src="https://cdn.livechat-static.com/api/file/kb/file/10036400/3acdd0c7b9-2c593e60babf856abb78.png" alt="undefined" style="float:none;height: undefined;width: undefined"/> <p>If the message looks fine, hit the ENTER to send.</p> <p style="text-align:start;"><strong><em>Note:</em></strong><em> At the moment, it's not possible to insert text formatting (like lists, headings, etc.) and images.</em></p> <p></p> <h2 style="text-align:left;">How to insert an article's link into the chat area? </h2> <p><strong><em>Note:</em></strong><em> This feature will be available only in the paid plan, as it requires an enabled Help Center.</em></p> <p style="text-align:left;">KnowledgeBase Widget allows you to share in chat the public link to your article. The link points to the specific article in your Help Center.</p> <p style="text-align:left;">There are three ways to insert the link into a chat or a ticket: </p> <ul> <li>from the article view,  </li> <li>from the articles list, </li> <li>from the search. </li> </ul> <p><strong><em>Note:</em></strong><em> If you can't see the button or it's disabled, it means that the article is Internal (you'll notice a small "lock" icon on it). Change the visibility of an article to "Public" to share it as a link.</em></p> <h3 style="text-align:left;"></h3> <h3>Sharing links from within the article </h3> <p style="text-align:start;">To send the link from an article view, open the particular article and click the "Share in a chat" button placed in the upper-right part of the Widget.</p> <img src="https://cdn.livechat-static.com/api/file/kb/file/10036400/f83313cda8-e0d33e351480e3fe3ca6.png" alt="undefined" style="float:none;height: undefined;width: undefined"/> <h3></h3> <h3><strong>Sharing links straight from search results </strong></h3> <p style="text-align:start;">For those of you who use the search box in the widget, we've placed the share button in the search results.</p> <img src="https://cdn.livechat-static.com/api/file/kb/file/10036400/116773b828-9051c4804257aeac3f73.png" alt="undefined" style="float:none;height: undefined;width: undefined"/> <p>Clicking on the "share" icon will insert the article's link into the chat or ticket.</p> <p></p> <h3 style="text-align:left;">Why do my links start with share.knowledgebase.ai? </h3> <p style="text-align:start;">Sometimes the links to your public articles don't start with your Help Center address. That means you haven't enabled your Help Center.</p> <p style="text-align:left;">In that case, we're generating a unique URL for your article, so your customer can still access it.</p> <p style="text-align:start;">We host these articles on share.knowledgebase.ai. They are not indexable in search engines, so only people with the link can access it.</p> <p style="text-align:left;">These pages do not have any branding or navigation. To have them branded – enable your Help Center in your <a href="https://app.knowledgebase.ai/site" target="_blank">Knowledge Base settings</a>.</p> </article></main></div><div class="sc-jGFknz kALDkH"><span class="sc-bPNYWC gksUJY">Was this article helpful?</span><div class="sc-fWYGfq eJNqmy"><button class="sc-eDnVMP hCNkkG"><div class="sc-gKHVLF llQHzx"><div class="sc-jSwlEQ itagjd"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="tabler-icon tabler-icon-thumb-up-filled"><path d="M13 3a3 3 0 0 1 2.995 2.824l.005 .176v4h2a3 3 0 0 1 2.98 2.65l.015 .174l.005 .176l-.02 .196l-1.006 5.032c-.381 1.626 -1.502 2.796 -2.81 2.78l-.164 -.008h-8a1 1 0 0 1 -.993 -.883l-.007 -.117l.001 -9.536a1 1 0 0 1 .5 -.865a2.998 2.998 0 0 0 1.492 -2.397l.007 -.202v-1a3 3 0 0 1 3 -3z" fill="currentColor" stroke-width="0"></path><path d="M5 10a1 1 0 0 1 .993 .883l.007 .117v9a1 1 0 0 1 -.883 .993l-.117 .007h-1a2 2 0 0 1 -1.995 -1.85l-.005 -.15v-7a2 2 0 0 1 1.85 -1.995l.15 -.005h1z" fill="currentColor" stroke-width="0"></path></svg></div>Yes</div></button><button class="sc-eDnVMP hCNkkG"><div class="sc-gKHVLF llQHzx"><div class="sc-jSwlEQ itagjd"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="tabler-icon tabler-icon-thumb-down-filled"><path d="M13 21.008a3 3 0 0 0 2.995 -2.823l.005 -.177v-4h2a3 3 0 0 0 2.98 -2.65l.015 -.173l.005 -.177l-.02 -.196l-1.006 -5.032c-.381 -1.625 -1.502 -2.796 -2.81 -2.78l-.164 .008h-8a1 1 0 0 0 -.993 .884l-.007 .116l.001 9.536a1 1 0 0 0 .5 .866a2.998 2.998 0 0 1 1.492 2.396l.007 .202v1a3 3 0 0 0 3 3z" fill="currentColor" stroke-width="0"></path><path d="M5 14.008a1 1 0 0 0 .993 -.883l.007 -.117v-9a1 1 0 0 0 -.883 -.993l-.117 -.007h-1a2 2 0 0 0 -1.995 1.852l-.005 .15v7a2 2 0 0 0 1.85 1.994l.15 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average response time. With Quick Replies, you can speed it up even more.\u003c/p\u003e\n\u003cp style=\"text-align:left;\"\u003eQuick Replies are the one-click buttons that insert a fragment of a text or a public link to the article into the chat area or a ticket.\u003c/p\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003ch2 style=\"text-align:left;\"\u003eHow to insert a fragment of a text into the chat area?\u0026nbsp;\u003c/h2\u003e\n\u003cp style=\"text-align:left;\"\u003eTo insert a fragment of an article into the chat or ticket, open your KnowledgeBase Widget and go to any article view.\u003c/p\u003e\n\u003cp\u003eWithin the article, select a fragment of a text you'd like to insert into the chat area.\u003c/p\u003e\n\u003cp style=\"text-align:left;\"\u003eOn text select, you'll notice a \"+ Add to reply\" box. Clicking on it will insert the selected fragment into the active chat or ticket.\u003c/p\u003e\n\u003cp style=\"text-align:start;\"\u003e\u003c/p\u003e\n\u003cimg src=\"https://cdn.livechat-static.com/api/file/kb/file/10036400/3acdd0c7b9-2c593e60babf856abb78.png\" alt=\"undefined\" style=\"float:none;height: undefined;width: undefined\"/\u003e\n\u003cp\u003eIf the message looks fine, hit the ENTER to send.\u003c/p\u003e\n\u003cp style=\"text-align:start;\"\u003e\u003cstrong\u003e\u003cem\u003eNote:\u003c/em\u003e\u003c/strong\u003e\u003cem\u003e At the moment, it's not possible to insert text formatting (like lists, headings, etc.) and images.\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003ch2 style=\"text-align:left;\"\u003eHow to insert an article's link into the chat area?\u0026nbsp;\u003c/h2\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eNote:\u003c/em\u003e\u003c/strong\u003e\u003cem\u003e This feature will be available only in the paid plan, as it requires an enabled Help Center.\u003c/em\u003e\u003c/p\u003e\n\u003cp style=\"text-align:left;\"\u003eKnowledgeBase Widget allows you to share in chat the public link to your article. The link points to the specific article in your Help Center.\u003c/p\u003e\n\u003cp style=\"text-align:left;\"\u003eThere are three ways to insert the link into a chat or a ticket:\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003efrom the article view,\u0026nbsp;\u0026nbsp;\u003c/li\u003e\n\u003cli\u003efrom the articles list,\u0026nbsp;\u003c/li\u003e\n\u003cli\u003efrom the search.\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eNote:\u003c/em\u003e\u003c/strong\u003e\u003cem\u003e If you can't see the button or it's disabled, it means that the article is Internal (you'll notice a small \"lock\" icon on it). Change the visibility of an article to \"Public\" to share it as a link.\u003c/em\u003e\u003c/p\u003e\n\u003ch3 style=\"text-align:left;\"\u003e\u003c/h3\u003e\n\u003ch3\u003eSharing links from within the article\u0026nbsp;\u003c/h3\u003e\n\u003cp style=\"text-align:start;\"\u003eTo send the link from an article view, open the particular article and click the \"Share in a chat\" button placed in the upper-right part of the Widget.\u003c/p\u003e\n\u003cimg src=\"https://cdn.livechat-static.com/api/file/kb/file/10036400/f83313cda8-e0d33e351480e3fe3ca6.png\" alt=\"undefined\" style=\"float:none;height: undefined;width: undefined\"/\u003e\n\u003ch3\u003e\u003c/h3\u003e\n\u003ch3\u003e\u003cstrong\u003eSharing links straight from search results \u003c/strong\u003e\u003c/h3\u003e\n\u003cp style=\"text-align:start;\"\u003eFor those of you who use the search box in the widget, we've placed the share button in the search results.\u003c/p\u003e\n\u003cimg src=\"https://cdn.livechat-static.com/api/file/kb/file/10036400/116773b828-9051c4804257aeac3f73.png\" alt=\"undefined\" style=\"float:none;height: undefined;width: undefined\"/\u003e\n\u003cp\u003eClicking on the \"share\" icon will insert the article's link into the chat or ticket.\u003c/p\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003ch3 style=\"text-align:left;\"\u003eWhy do my links start with share.knowledgebase.ai?\u0026nbsp;\u003c/h3\u003e\n\u003cp style=\"text-align:start;\"\u003eSometimes the links to your public articles don't start with your Help Center address. That means you haven't enabled your Help Center.\u003c/p\u003e\n\u003cp style=\"text-align:left;\"\u003eIn that case, we're generating a unique URL for your article, so your customer can still access it.\u003c/p\u003e\n\u003cp style=\"text-align:start;\"\u003eWe host these articles on share.knowledgebase.ai. They are not indexable in search engines, so only people with the link can access it.\u003c/p\u003e\n\u003cp style=\"text-align:left;\"\u003eThese pages do not have any branding or navigation. To have them branded – enable your Help Center in your \u003ca href=\"https://app.knowledgebase.ai/site\" target=\"_blank\"\u003eKnowledge Base settings\u003c/a\u003e.\u003c/p\u003e\n","slug":"using-quick-replies-to-handle-your-chats-faster","plainText":"Easy access to your knowledge right in the LiveChat application can speed up your average response time. With Quick Replies, you can speed it up even more.\nQuick Replies are the one-click buttons that insert a fragment of a text or a public link to the article into the chat area or a ticket.\n\nHow to insert a fragment of a text into the chat area? \nTo insert a fragment of an article into the chat or ticket, open your KnowledgeBase Widget and go to any article view.\nWithin the article, select a fragment of a text you'd like to insert into the chat area.\nOn text select, you'll notice a \"+ Add to reply\" box. Clicking on it will insert the selected fragment into the active chat or ticket.\n\n \nIf the message looks fine, hit the ENTER to send.\nNote: At the moment, it's not possible to insert text formatting (like lists, headings, etc.) and images.\n\nHow to insert an article's link into the chat area? \nNote: This feature will be available only in the paid plan, as it requires an enabled Help Center.\nKnowledgeBase Widget allows you to share in chat the public link to your article. The link points to the specific article in your Help Center.\nThere are three ways to insert the link into a chat or a ticket: \nfrom the article view, \nfrom the articles list, \nfrom the search. \nNote: If you can't see the button or it's disabled, it means that the article is Internal (you'll notice a small \"lock\" icon on it). Change the visibility of an article to \"Public\" to share it as a link.\n\nSharing links from within the article \nTo send the link from an article view, open the particular article and click the \"Share in a chat\" button placed in the upper-right part of the Widget.\n \n\nSharing links straight from search results \nFor those of you who use the search box in the widget, we've placed the share button in the search results.\n \nClicking on the \"share\" icon will insert the article's link into the chat or ticket.\n\nWhy do my links start with share.knowledgebase.ai? \nSometimes the links to your public articles don't start with your Help Center address. 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