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src="https://rippling.imgix.net/images/mobile-carart-dropdown.svg"/></div></a><div class="dropdown__productType"><div class="dropdown__productType__wrapper"><div class="dropdown__bannerWithBadges has-resources"><div class="dropdown__bannerWrapper group"><a class="dropdown__bannerLink group line-card" id="01" href="/rippling-hcm"><div class="dropdown__bannerLinkContainer"><p class="dropdown__bannerHeading">Rippling HCM</p><p class="dropdown__bannerSubheading">Drive business outcomes with the #1 rated HCM.</p><p class="dropdown__bannerLearnMore line-draw">Learn more</p></div></a><img class="group-hover:flex hover-image" loading="lazy" src="https://rippling2.imgix.net/HCM-1.png"/></div><div class="dropdown__subproducts badges"><div><div class="dropdown__subproducts__submenu "><div><div class="badge-list"><a class="badge-wrapper" id="010101" href="/hris"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/hris.svg"/><div><p>HRIS</p><p>Manage employee data</p></div></a><a class="badge-wrapper" id="010102" href="/headcount-planning"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/compensation-bands-3.svg"/><div><p>Compensation Bands</p><p>Prevent out-of-band comp</p></div></a><a class="badge-wrapper" id="010103" href="/aso"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/ASO-1.svg"/><div><p>ASO</p><p>Automate HR compliance</p></div></a></div></div><div><div class="badge-list"><a class="badge-wrapper" id="010104" href="/time-and-attendance"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/time-and-attendance-2.svg"/><div><p>Time & Attendance</p><p>Automate time tracking</p></div></a><a class="badge-wrapper" id="010105" href="/scheduling"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/scheduling-1.svg"/><div><p>Scheduling</p><p>Build smarter schedules</p></div></a></div></div></div><div class="dropdown__subproducts__submenu "><div><div class="badge-list"><a class="badge-wrapper" id="010106" href="/recruiting"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/recruiting-3.svg"/><div><p>Recruiting</p><p>Recruit better at every step</p></div></a><a class="badge-wrapper" id="010107" href="/talent-signal"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/app-icon-talent-signal-1.svg"/><div><p>Talent Signal</p><p>Better support new hires</p></div></a><a class="badge-wrapper" id="010108" href="/headcount-planning"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/headcount-planning-1.svg"/><div><p>Headcount Planning</p><p>Align on headcount quickly</p></div></a><a class="badge-wrapper" id="010109" href="/performance-management"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/review-cycles-1.svg"/><div><p>Performance Management</p><p>Build high-performing teams</p></div></a><a class="badge-wrapper" id="010110" href="/surveys"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/surveys.svg"/><div><p>Surveys</p><p>Capture employee feedback</p></div></a><a class="badge-wrapper" id="010111" href="/lms"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/learning-management-3.svg"/><div><p>Learning Management</p><p>Upskill your talent</p></div></a></div></div></div><div class="dropdown__subproducts__submenu "><div><div class="badge-list"><a class="badge-wrapper" id="010112" href="/benefits"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/benefits-admin-1.svg"/><div><p>Benefits Administration</p><p>Manage employee benefits</p></div></a><a class="badge-wrapper" id="010113" href="/peo"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/peo-1.svg"/><div><p>PEO</p><p>Large-company benefits</p></div></a></div></div></div></div></div></div></div></div><a class="header__innerSlideLink" id="0102">Payroll<div class="dropdown__collapsableArrow"><img loading="lazy" src="https://rippling.imgix.net/images/mobile-carart-dropdown.svg"/></div></a><div class="dropdown__productType"><div class="dropdown__productType__wrapper"><div class="dropdown__bannerWithBadges has-resources"><div class="dropdown__bannerWrapper group"><a class="dropdown__bannerLink group line-card" id="02" href="/payroll"><div class="dropdown__bannerLinkContainer"><p class="dropdown__bannerHeading">Rippling Payroll</p><p class="dropdown__bannerSubheading">Pay employees and contractors your way.</p><p class="dropdown__bannerLearnMore line-draw">Learn more</p></div></a><img class="group-hover:flex hover-image" loading="lazy" src="https://rippling2.imgix.net/Finance_Cloud_Obj_Coins.png"/></div><div class="dropdown__subproducts badges"><div><div class="dropdown__subproducts__submenu "><div><div class="badge-list"><a class="badge-wrapper" id="010201" href="/international-payroll"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/global-payroll-3.svg"/><div><p>Global Payroll</p><p>Pay employees anywhere</p></div></a><a class="badge-wrapper" id="010202" href="/employer-of-record"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/EOR.svg"/><div><p>Employer of Record</p><p>Hire globally without entities</p></div></a><a class="badge-wrapper" id="010203" href="/global-contractors"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/contractors.svg"/><div><p>Global Contractors</p><p>Pay contractors anywhere</p></div></a></div></div></div><div class="dropdown__subproducts__submenu "><div><div class="badge-list"><a class="badge-wrapper" id="010204" href="/payroll"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/payroll-4.svg"/><div><p>Payroll</p><p>Easy, accurate payroll</p></div></a><a class="badge-wrapper" id="010205" href="/global-contractors"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/contractors.svg"/><div><p>Contractors</p><p>Pay contractors</p></div></a></div></div></div></div></div></div><div class="dropdown__resourcesHighlight"><div class="dropdown__resourcesHighlightPosts"><p class="dropdown__bannerHeading is-style-overline">Resources</p><div><a class="dropdown__bannerLink group line-card" href="/blog/essential-guide-switching-payroll-providers"><div class="resources__card"><div class="resources__card_copy"><p class="dropdown__bannerSubheading">The essential guide to switching payroll systems</p><p class="dropdown__bannerLearnMore line-draw">Read story</p></div><div class="dropdown__customersTestimonialImage"><img loading="lazy" src="https://rippling2.imgix.net/Frame-3-2.png"/></div></div></a><a class="dropdown__bannerLink group line-card" href="/blog/how-to-pay-payroll-taxes"><div class="resources__card"><div class="resources__card_copy"><p class="dropdown__bannerSubheading">How to pay payroll taxes</p><p class="dropdown__bannerLearnMore line-draw">Read story</p></div><div class="dropdown__customersTestimonialImage"><img loading="lazy" src="https://rippling2.imgix.net/Frame-4-1.png"/></div></div></a></div></div></div></div></div><a class="header__innerSlideLink" id="0103">IT<div class="dropdown__collapsableArrow"><img loading="lazy" src="https://rippling.imgix.net/images/mobile-carart-dropdown.svg"/></div></a><div class="dropdown__productType"><div class="dropdown__productType__wrapper"><div class="dropdown__bannerWithBadges has-resources"><div class="dropdown__bannerWrapper group"><a class="dropdown__bannerLink group line-card" id="03" href="/rippling-it"><div class="dropdown__bannerLinkContainer"><p class="dropdown__bannerHeading">Rippling IT</p><p class="dropdown__bannerSubheading">Strengthen security and eliminate busy work.</p><p class="dropdown__bannerLearnMore line-draw">Learn more</p></div></a><img class="group-hover:flex hover-image" loading="lazy" src="https://rippling2.imgix.net/rippling-it-1.png"/></div><div class="dropdown__subproducts badges"><div><div class="dropdown__subproducts__submenu "><div><div class="badge-list"><a class="badge-wrapper" id="010301" href="/identity-access-management"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/instant-sso-3.svg"/><div><p>Identity & Access Management</p><p>Get access right every time</p></div></a><a class="badge-wrapper" id="010302" href="/device-management"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/device-management-2.svg"/><div><p>Device Management</p><p>Secure your entire fleet</p></div></a></div></div></div><div class="dropdown__subproducts__submenu "><div><div class="badge-list"><a class="badge-wrapper" id="010303" href="/inventory-management"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/inventory-management-2.svg"/><div><p>Inventory Management</p><p>Retrieve and store devices</p></div></a></div></div></div></div></div></div><div class="dropdown__resourcesHighlight"><div class="dropdown__resourcesHighlightSolutions"><p class="dropdown__bannerHeading is-style-overline">Solutions</p><div class="badge-list"><a class="dropdown__bannerLink group line-card" id="010304" href="/rippling-it/enforce-zero-trust-controls"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img loading="lazy" src="https://rippling2.imgix.net/lock-4.svg"/></div><div class="dropdown__text"><p>Enforce Zero Trust Controls</p></div></div><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Chevron-Right.png"/></a><a class="dropdown__bannerLink group line-card" id="010305" href="/rippling-it/unify-cross-os-device-management"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img loading="lazy" src="https://rippling2.imgix.net/laptop.svg"/></div><div class="dropdown__text"><p>Unify Cross-OS Device Managment</p></div></div><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Chevron-Right.png"/></a><a class="dropdown__bannerLink group line-card" id="010306" href="/rippling-it/streamline-user-authentication"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img loading="lazy" src="https://rippling2.imgix.net/authenticator.svg"/></div><div class="dropdown__text"><p>Streamline User Authentication</p></div></div><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Chevron-Right.png"/></a></div></div><div class="dropdown__resourcesHighlightPosts"><p class="dropdown__bannerHeading is-style-overline">Resources</p><div><a class="dropdown__bannerLink group line-card" href="/resources/itleaderreport"><div class="resources__card"><div class="resources__card_copy"><p class="dropdown__bannerSubheading">The state of the IT leader</p><p class="dropdown__bannerLearnMore line-draw">Read story</p></div><div class="dropdown__customersTestimonialImage"><img loading="lazy" src="https://rippling2.imgix.net/it-resource-the-it-leader.png"/></div></div></a></div><div class="dropdown__moreLinkContainer"><a class="dropdown__highlightLink group line-card" href="/resources/it"><img loading="lazy" src="https://rippling2.imgix.net/Blogs.svg"/><p>View all IT resources</p></a></div></div></div></div></div><a class="header__innerSlideLink" id="0104">Spend<div class="dropdown__collapsableArrow"><img loading="lazy" src="https://rippling.imgix.net/images/mobile-carart-dropdown.svg"/></div></a><div class="dropdown__productType"><div class="dropdown__productType__wrapper"><div class="dropdown__bannerWithBadges has-resources"><div class="dropdown__bannerWrapper group"><a class="dropdown__bannerLink group line-card" id="04" href="/rippling-spend"><div class="dropdown__bannerLinkContainer"><p class="dropdown__bannerHeading">Rippling Spend</p><p class="dropdown__bannerSubheading">Get granular control over company spend.</p><p class="dropdown__bannerLearnMore line-draw">Learn more</p></div></a><img class="group-hover:flex hover-image" loading="lazy" src="https://rippling2.imgix.net/rippling-spend-1.png"/></div><div class="dropdown__subproducts badges"><div><div class="dropdown__subproducts__submenu "><div><div class="badge-list"><a class="badge-wrapper" id="010401" href="/expense-management"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/expense-management-3.svg"/><div><p>Expense Management</p><p>Enforce expense policies</p></div></a><a class="badge-wrapper" id="010402" href="/corporate-cards"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/spend-management-2.svg"/><div><p>Corporate Cards</p><p>Control card spend</p></div></a></div></div></div><div class="dropdown__subproducts__submenu "><div><div class="badge-list"><a class="badge-wrapper" id="010403" href="/bill-pay"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/bill-pay-4.svg"/><div><p>Bill Pay</p><p>Generate and approve bills</p></div></a><a class="badge-wrapper" id="010404" href="/global-spend"><img class="w-48 h-48" loading="lazy" src="https://rippling2.imgix.net/global-spend-1.svg"/><div><p>Global Spend</p><p>Save everywhere you operate</p></div></a></div></div></div></div></div></div><div class="dropdown__resourcesHighlight"><div class="dropdown__resourcesHighlightPosts"><p class="dropdown__bannerHeading is-style-overline">Resources</p><div><a class="dropdown__bannerLink group line-card" href="/resources/financeleaderreport"><div class="resources__card"><div class="resources__card_copy"><p class="dropdown__bannerSubheading">The state of the finance leader</p><p class="dropdown__bannerLearnMore line-draw">Read story</p></div><div class="dropdown__customersTestimonialImage"><img loading="lazy" src="https://rippling2.imgix.net/spend-finance-leader.png"/></div></div></a><a class="dropdown__bannerLink group line-card" href="/resources/pitfalls-modern-spend-solutions"><div class="resources__card"><div class="resources__card_copy"><p class="dropdown__bannerSubheading">The pitfalls of most modern spend solutions</p><p class="dropdown__bannerLearnMore line-draw">Read story</p></div><div class="dropdown__customersTestimonialImage"><img loading="lazy" src="https://rippling2.imgix.net/spend-pitfalls-of-modern-solutions.png"/></div></div></a></div><div class="dropdown__moreLinkContainer"><a class="dropdown__highlightLink group line-card" href="/resources/spend"><img loading="lazy" src="https://rippling2.imgix.net/Blogs.svg"/><p>View all Spend resources</p></a></div></div></div></div></div></div></div><div class="dropdown__products-bg --hidden"></div></div></div></div><div class="header__menu header__menu-top-menu -platform-menu"><li><strong class="header__dropdownTrigger header__dropdownTriggerCursor" role="button" tabindex="1"><span>Platform</span><div class="imagex header-chevron-icon"><svg fill="none" height="20" viewBox="0 0 20 20" width="20" xmlns="http://www.w3.org/2000/svg"><path d="M6.22498 8.77479L7.10914 7.89062L10.0008 10.7823L12.8925 7.89062L13.7766 8.77479L10.0016 12.5498L6.22664 8.77479H6.22498Z" fill="#fff"></path></svg></div></strong></li><div class="dropdown -platform-dropdown"><div class="dropdown__platform"><div class="dropdown__wrapper"><div class="dropdown__col"><div class="dropdown__platform-leftCol"><a id="020001" href="/platform"><h5 class="is-style-overline">Rippling Platform</h5><div class="dropdown__platform-leftCol-content"><div><img loading="lazy" src="https://rippling2.imgix.net/platform.png"/></div><div><h4>Platform</h4><p class="blurb">Meet the platform tailored to your business.</p><p class="dropdown__highlightLearnMore line-draw">Learn more</p></div></div></a></div></div><div class="dropdown__col badges"><div class="dropdown__platform-rightCol"><h5 class="is-style-overline">Core Capabilities</h5><div class="badge-list"><a id="020002" href="/workflow"><div class="badge-wrapper"><img loading="lazy" src="https://rippling2.imgix.net/workflow-automator-2.svg"/><div><p>Workflow Studio</p><p>Trigger advanced workflows using any data</p></div></div></a><a id="020003" href="/analytics"><div class="badge-wrapper"><img loading="lazy" src="https://rippling2.imgix.net/reports-2.svg"/><div><p>Analytics</p><p>Report on anything across your apps</p></div></div></a><a id="020004" href="/policies"><div class="badge-wrapper"><img loading="lazy" src="https://rippling2.imgix.net/approvals-3.svg"/><div><p>Policies</p><p>Enforce company rules automatically</p></div></div></a><a id="020005" href="/permissions"><div class="badge-wrapper"><img loading="lazy" src="https://rippling2.imgix.net/permissions-7.svg"/><div><p>Permissions</p><p>Grant everyone the right access</p></div></div></a><a id="020006" href="/integrations"><div class="badge-wrapper"><img loading="lazy" src="https://rippling2.imgix.net/integrations-2.svg"/><div><p>Integrations</p><p>Push third-party apps to perform better</p></div></div></a></div></div></div><div class="dropdown__resourcesHighlight"><div class="dropdown__resourcesHighlightPosts"><p class="dropdown__bannerHeading is-style-overline">Resources</p><div><a class="dropdown__bannerLink group line-card" id="020007" href="/resources/bookofrippling"><div class="resources__card"><div><p class="dropdown__bannerSubheading">Learn the secret behind impactful HR teams</p><p class="dropdown__bannerLearnMore line-draw">Read story</p></div><div class="dropdown__customersTestimonialImage"><img loading="lazy" src="https://rippling2.imgix.net/platform-secret-behind.png"/></div></div></a><a class="dropdown__bannerLink group line-card" id="020008" href="/resources/hr-seat-at-table"><div class="resources__card"><div><p class="dropdown__bannerSubheading">The struggle for a seat at the table</p><p class="dropdown__bannerLearnMore line-draw">Read story</p></div><div class="dropdown__customersTestimonialImage"><img loading="lazy" src="https://rippling2.imgix.net/platform-for-a-seat-at-the-table.png"/></div></div></a></div><div class="dropdown__moreLinkContainer"><a class="dropdown__highlightLink" id="020009" href="/recipes"><img loading="lazy" src="https://rippling2.imgix.net/recipes-2.svg"/><p>Explore Rippling Recipes</p></a></div></div></div></div></div></div></div><div class="header__menu header__menu-top-menu -solutions-menu"><li><strong class="header__dropdownTrigger header__dropdownTriggerCursor" role="button" tabindex="2"><span>Solutions</span><div class="imagex header-chevron-icon"><svg fill="none" height="20" viewBox="0 0 20 20" width="20" xmlns="http://www.w3.org/2000/svg"><path d="M6.22498 8.77479L7.10914 7.89062L10.0008 10.7823L12.8925 7.89062L13.7766 8.77479L10.0016 12.5498L6.22664 8.77479H6.22498Z" fill="#fff"></path></svg></div></strong></li><div class="dropdown -solutions-dropdown"><div class="dropdown__customers dropdown__solutions-top-level"><div class="dropdown__wrapper"><div class="dropdown__customersInner"><div class="dropdown__solutions"><div><div class="solution-col"><div class="badge-list-heading"><p>Industries</p><div class="badge-list"><a id="030001" href="/industries/construction"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/construction-wrench-icon.svg"/></div><div><p>Construction</p></div></div></a><a id="030002" href="/industries/financial-services"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Finances.svg"/></div><div><p>Financial Services</p></div></div></a><a id="030003" href="/industries/healthcare"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Health.svg"/></div><div><p>Healthcare</p></div></div></a><a id="030004" href="/industries/marketing-advertising"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Marketing-And-Advertising-1.svg"/></div><div><p>Marketing & Ad Agencies</p></div></div></a><a id="030005" href="/industries/manufacturing"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Settings.svg"/></div><div><p>Manufacturing</p></div></div></a><a id="030006" href="/industries/non-profits"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Nonprofit.svg"/></div><div><p>Non-profit Organizations</p></div></div></a><a id="030007" href="/industries/professional-services"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/prof-services-briefcase-icon.svg"/></div><div><p>Professional Services</p></div></div></a><a id="030008" href="/industries/restaurants"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Meals.svg"/></div><div><p>Restaurants</p></div></div></a></div></div></div><div class="solution-col"><div class="badge-list-heading badge-list-heading-more"><div class="badge-list"><a id="030009" href="/industries/retail"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Retail-Dollar.svg"/></div><div><p>Retail</p></div></div></a><a id="030010" href="/industries/technology"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Technology.svg"/></div><div><p>Technology</p></div></div></a></div></div><div class="badge-list-heading"><p>Company Size</p><div class="badge-list"><a id="030011" href="/startups"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Startups-nav-icon.svg"/></div><div><p>Startups</p></div></div></a><a id="030012" href="/small-business"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/small-business-2.svg"/></div><div><p>Small Businesses</p></div></div></a><a id="030013" href="/mid-sized-businesses"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/mid-size-1.svg"/></div><div><p>Mid-Sized Businesses</p></div></div></a><a id="030014" href="/enterprise"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/enterprise.svg"/></div><div><p>Enterprise</p></div></div></a></div></div></div><div class="solution-col"><div class="badge-list-heading"><p>Partners</p><div class="badge-list"><a id="030015" href="/brokers"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Broker.svg"/></div><div><p>Brokers</p></div></div></a><a id="030016" href="/accountants"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Accountant-icon.svg"/></div><div><p>Accountants</p></div></div></a><a id="030017" href="/venture-firms-and-accelerators"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Linechart.svg"/></div><div><p>VC Firms & Accelerators</p></div></div></a><a id="030018" href="/developers"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Engineering.svg"/></div><div><p>Developers</p></div></div></a><a id="030019" href="/msp"><div class="badge-wrapper group dropdown__link"><div class="dropdown__iconSquare"><img class="w-24 h-24" loading="lazy" src="https://rippling2.imgix.net/Laptop-MSPs.svg"/></div><div><p>MSPs</p></div></div></a></div></div></div></div></div><div class="dropdown__col group dropdown__resourcesHighlight"><div class="dropdown__customersTestimonialStories"><p class="is-style-overline">Integrations</p><a class="dropdown__customersTestimonial group" href="https://www.rippling.com/app-shop/app/carta" id="030020"><div class="dropdown__customersTestimonialImage"><img loading="lazy" src="https://rippling2.imgix.net/carta.svg"/></div><p>Carta</p><img class="s-header-right-arrow" loading="lazy" src="https://rippling2.imgix.net/sprite-header-27.svg"/></a><a class="dropdown__customersTestimonial group" href="https://www.rippling.com/app-shop/app/paypal" id="030021"><div class="dropdown__customersTestimonialImage"><img loading="lazy" src="https://rippling2.imgix.net/paypal.svg"/></div><p>Paypal</p><img class="s-header-right-arrow" loading="lazy" src="https://rippling2.imgix.net/sprite-header-27.svg"/></a><a class="dropdown__customersTestimonial group" href="https://www.rippling.com/app-shop/app/1-password" id="030022"><div class="dropdown__customersTestimonialImage"><img loading="lazy" src="https://rippling2.imgix.net/1pass.svg"/></div><p>1Password</p><img class="s-header-right-arrow" loading="lazy" src="https://rippling2.imgix.net/sprite-header-27.svg"/></a><a class="dropdown__customersTestimonial group" href="https://www.rippling.com/app-shop/app/yubikey" id="030023"><div class="dropdown__customersTestimonialImage"><img loading="lazy" src="https://rippling2.imgix.net/yubikey.svg"/></div><p>Yubikey</p><img class="s-header-right-arrow" loading="lazy" src="https://rippling2.imgix.net/sprite-header-27.svg"/></a></div><div class="dropdown__customersTestimonialsViewAll"><a class="dropdown__highlightLink group line-card" href="https://www.rippling.com/app-shop" id="030024"><img loading="lazy" src="https://rippling2.imgix.net/App-Shop.svg"/><p> View all 600+ integrations</p></a></div></div></div></div></div></div></div><div class="header__menu header__menu-top-menu -global-menu"><li><strong class="header__dropdownTrigger header__dropdownTriggerCursor" role="button" tabindex="3"><span>Global</span><div class="imagex header-chevron-icon"><svg fill="none" height="20" viewBox="0 0 20 20" width="20" xmlns="http://www.w3.org/2000/svg"><path d="M6.22498 8.77479L7.10914 7.89062L10.0008 10.7823L12.8925 7.89062L13.7766 8.77479L10.0016 12.5498L6.22664 8.77479H6.22498Z" fill="#fff"></path></svg></div></strong></li><div class="dropdown -global-dropdown"><div class="dropdown__customers dropdown__global-top-level"><div class="dropdown__wrapper"><div class="dropdown__customersInner"><div class="dropdown__global dropdown__bannerWithBadges"><div><div class="dropdown__leftCol-content"><div><div class="dropdown__col"><p>Products</p><div class="badge-list"><a class="badge-wrapper group" id="040001" href="/employer-of-record"><div class=""><img loading="lazy" src="https://rippling2.imgix.net/EOR.svg"/></div><div><p>Employer of Record</p><p>Hire globally without entities</p></div></a><a class="badge-wrapper group" id="040002" href="/international-payroll"><div class=""><img loading="lazy" src="https://rippling2.imgix.net/global-payroll-3.svg"/></div><div><p>Global Payroll</p><p>Pay international employees</p></div></a><a class="badge-wrapper group" id="040003" href="/global-contractors"><div class=""><img loading="lazy" src="https://rippling2.imgix.net/contractors.svg"/></div><div><p>Global Contractors</p><p>Pay contractors anywhere</p></div></a><a class="badge-wrapper group" id="040004" href="/global-hr"><div class=""><img loading="lazy" src="https://rippling2.imgix.net/people-directory-2-1.svg"/></div><div><p>Global HRIS</p><p>Run global HR in one place</p></div></a><a class="badge-wrapper group" id="040005" href="/global-hr-advisory-service"><div class=""><img loading="lazy" src="https://rippling2.imgix.net/need-to-talk-2.svg"/></div><div><p>Global HR Advisor</p><p>Local HR experts you can trust</p></div></a><a class="badge-wrapper group" id="040006" href="/global-benefit-solution"><div class=""><img loading="lazy" src="https://rippling2.imgix.net/benefits-admin-1.svg"/></div><div><p>Global Benefits</p><p>Compliant, competitive benefits anywhere</p></div></a><a class="badge-wrapper group" id="040007" href="/global-spend"><div class=""><img loading="lazy" src="https://rippling2.imgix.net/global-spend-1.svg"/></div><div><p>Global Spend</p><p>Save everywhere you operate</p></div></a></div></div></div><div><div class="dropdown__col"><p>Solutions</p><div class="badge-list"><a class="badge-wrapper group dropdown__link" id="040008" href="/global-payroll-and-hiring"><div class="dropdown__iconSquare badge-list-has-hover"><img loading="lazy" src="https://rippling2.imgix.net/Unified-System-2.svg"/></div><div><p>All-in-One</p></div></a><a class="badge-wrapper group dropdown__link" id="040009" href="/international-hiring"><div class="dropdown__iconSquare badge-list-has-hover"><img loading="lazy" src="https://rippling2.imgix.net/Globe.svg"/></div><div><p>International Hiring</p></div></a><a class="badge-wrapper group dropdown__link" id="040010" href="/convert-contractors-to-employees"><div class="dropdown__iconSquare badge-list-has-hover"><img loading="lazy" src="https://rippling2.imgix.net/Swap-1.svg"/></div><div><p>Contractor to EOR</p></div></a></div></div></div><div><div class="dropdown__col"><p>Resources</p><div class="badge-list"><a class="badge-wrapper group dropdown__link" id="040011" href="/country-hiring"><div class="dropdown__iconSquare badge-list-has-hover"><img loading="lazy" src="https://rippling2.imgix.net/Guidepost.svg"/></div><div><p>Hiring Guides</p></div></a><a class="badge-wrapper group dropdown__link" id="040012" href="/employee-cost-calculator-gated"><div class="dropdown__iconSquare badge-list-has-hover"><img loading="lazy" src="https://rippling2.imgix.net/Dollar-Circle-1.svg"/></div><div><p>Employee Cost Calculator</p></div></a><a class="badge-wrapper group dropdown__link" id="040013" href="/tools/worker-classification-analyzer"><div class="dropdown__iconSquare badge-list-has-hover"><img loading="lazy" src="https://rippling2.imgix.net/Question-Circle-1.svg"/></div><div><p>Misclassification Quiz</p></div></a><a class="badge-wrapper group dropdown__link" id="040014" href="/entity-vs-eor-cost-calculator"><div class="dropdown__iconSquare badge-list-has-hover"><img loading="lazy" src="https://rippling2.imgix.net/calculator-icon.svg"/></div><div><p>Entity vs. EOR Cost Calculator</p></div></a></div></div></div></div></div></div><div class="dropdown__col dropdown__resourcesHighligh dropdown__resourcesHighlight"><div class="dropdown__customersTestimonialStories"><div><div class="dropdown__globalResourceHighlight"><p class="dropdown__bannerHeading">Featured</p><a class="dropdown__bannerLink group line-card" id="040015" href="/resources/global-hiring-report"><div class="resources__card"><div class="flex flex-col justify-between"><p class="dropdown__bannerSubheading">Global Hiring Report</p><p class="dropdown__bannerLearnMore line-draw is-style-p2">Learn more</p></div><div class="dropdown__customersTestimonialImage"><img loading="lazy" src="https://rippling2.imgix.net/nav-global-featured-global-hiring-report-2.png"/></div></div></a></div></div></div><h5 class="is-style-overline">hire globally</h5><div class="hiring-guide-country-list"><a id="040016" href="/country-hiring/canada-employees"><img class="w-18 h-18 rounded-50% object-cover" loading="lazy" src="https://rippling.imgix.net/images/CA-flag.svg"/><p>Hire in Canada</p></a><a id="040017" href="/country-hiring/india-employees"><img class="w-18 h-18 rounded-50% object-cover" loading="lazy" src="https://rippling.imgix.net/images/india-flag.svg"/><p>Hire in India</p></a><a id="040018" href="/country-hiring/united-kingdom-employees"><img class="w-18 h-18 rounded-50% object-cover" loading="lazy" src="https://rippling.imgix.net/images/GB-flag.svg"/><p>Hire in United Kingdom</p></a></div><a class="dropdown__highlightLink line-draw max-w-fit" id="040019" href="/country-hiring"><p>View 185+ country guides</p></a></div></div></div></div></div></div><div class="header__menu header__menu-top-menu -resources-menu"><li><strong class="header__dropdownTrigger header__dropdownTriggerCursor" role="button" tabindex="4"><span>Resources</span><div class="imagex header-chevron-icon"><svg fill="none" height="20" viewBox="0 0 20 20" width="20" xmlns="http://www.w3.org/2000/svg"><path d="M6.22498 8.77479L7.10914 7.89062L10.0008 10.7823L12.8925 7.89062L13.7766 8.77479L10.0016 12.5498L6.22664 8.77479H6.22498Z" fill="#fff"></path></svg></div></strong></li><div class="dropdown -resources-dropdown"><div class="dropdown__resources-top-level"><div class="dropdown__wrapper"><div class="dropdown__col"><div><h5 class="is-style-overline">Resources</h5><div class="dropdown__resourcesInner"><div class="dropdown__resourcesInner"><a class="dropdown__link group" id="050001" href="/blog"><div class="dropdown__iconSquare"><img loading="lazy" src="https://rippling2.imgix.net/Blogs-1.svg"/></div><p>Blog</p></a><a class="dropdown__link group" id="050002" href="/glossary"><div class="dropdown__iconSquare"><img loading="lazy" src="https://rippling2.imgix.net/Content-Library-1.svg"/></div><p>Glossary</p></a><a class="dropdown__link group" id="050003" href="/webinars"><div class="dropdown__iconSquare"><img loading="lazy" src="https://rippling2.imgix.net/Calendar-1.svg"/></div><p>Webinars</p></a><a class="dropdown__link group" id="050004" href="/rippling-university"><div class="dropdown__iconSquare"><img loading="lazy" src="https://rippling2.imgix.net/Lms.svg"/></div><p>Rippling U</p></a><a class="dropdown__link group" id="050005" href="/compare"><div class="dropdown__iconSquare"><img loading="lazy" src="https://rippling2.imgix.net/Sort.svg"/></div><p>Compare</p></a><a class="dropdown__link group" id="050006" href="/careers"><div class="dropdown__iconSquare"><img loading="lazy" src="https://rippling2.imgix.net/Recruiting.svg"/></div><p>Careers</p></a><a class="dropdown__link group" href="https://support.rippling.com/hc/en-us/" id="050007"><div class="dropdown__iconSquare"><img loading="lazy" 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src="https://rippling2.imgix.net/Quote.svg"/></div><p>Press</p></a><a class="dropdown__link group" id="050013" href="/support-status"><div class="dropdown__iconSquare"><img loading="lazy" src="https://rippling2.imgix.net/help-1.svg"/></div><p>Support status</p></a><a class="dropdown__link group" id="050014" href="/contact"><div class="dropdown__iconSquare"><img loading="lazy" src="https://rippling2.imgix.net/Shape-2.svg"/></div><p>Contact us</p></a></div></div></div></div><div class="dropdown__col dropdown__col-mid group"><h5 class="is-style-overline">From the blog</h5><a class="group blog-list" id="050015" href="/blog/setting-up-company-in-ireland"><div><img loading="lazy" src="https://rippling2.imgix.net/Blog_Header_CompanyRegistration_Ireland_102024-scaled.jpg"/></div><div><p class="blog-post-title">Setting Up a Company in Ireland | Rippling</p><p class="dropdown__highlightLearnMore line-draw">Learn more</p></div></a></div><div class="dropdown__resourcesHighlight"><div><p class="dropdown__bannerHeading is-style-overline">Customers</p><div class="customer-list"><a class="dropdown__bannerLink group line-card" id="050016" href="/customers/chess"><div class="resources__card"><div class="resources__card_copy"><p class="dropdown__bannerSubheading">Chess created frictionless people processes</p><p class="dropdown__bannerLearnMore line-draw">Read story</p></div><div class="dropdown__customersTestimonialImage imagex"><img loading="lazy"/></div></div></a><a class="dropdown__bannerLink group line-card" id="050017" href="/customers/sandbox-vr"><div class="resources__card"><div class="resources__card_copy"><p class="dropdown__bannerSubheading">Sandbox VR manages device security worldwide</p><p class="dropdown__bannerLearnMore line-draw">Read story</p></div><div class="dropdown__customersTestimonialImage imagex"><img loading="lazy"/></div></div></a></div><div class="additional-links"><a class="dropdown__highlightLink group line-card" id="050017" href="/customers"><img loading="lazy" src="https://rippling2.imgix.net/Customer-Spotlight-1.svg"/><p>See all customer stories</p></a><a class="dropdown__highlightLink group line-card" href="/wavemakers"><img loading="lazy" src="https://rippling2.imgix.net/Star-Circle.svg"/><p>Meet the Wavemakers</p></a></div></div></div></div></div></div></div><div class="header__menu header__menu-top-menu -pricing-menu"><li><a href="/pricing"><strong class="header__dropdownTrigger"><span>Pricing</span><div class="header__mobileArrow"><img class="s-header-right-arrow" loading="lazy" src="https://rippling2.imgix.net/sprite-header-27.svg"/></div></strong></a></li></div><div class="header__menu header__menu-top-menu -languages-menu"><li><strong class="header__dropdownTrigger header__dropdownTriggerCursor" role="button" tabindex="6"><div class="language-selector-xml"><img class="w-24 h-24 rounded-50% object-cover language-dropdown__flag-img" loading="lazy" src="https://rippling.imgix.net/images/US-4.svg"/><p class="language-active-abbrev">EN</p></div><div class="imagex header-chevron-icon"><svg fill="none" height="20" viewBox="0 0 20 20" width="20" xmlns="http://www.w3.org/2000/svg"><path d="M6.22498 8.77479L7.10914 7.89062L10.0008 10.7823L12.8925 7.89062L13.7766 8.77479L10.0016 12.5498L6.22664 8.77479H6.22498Z" fill="#fff"></path></svg></div></strong></li><div class="dropdown -languages-dropdown"><div><div class="dropdown__wrapper"><div class="dropdown__languages"><div><div class="language-dropdown__mobile-selectors"><div class="language-dropdown__langs"><h4>Select language</h4><div class="language-dropdown__lang group" data-active2="true"><div class="flag-img-container"><img class="w-24 h-24 rounded-50% object-cover language-dropdown__flag-img" loading="lazy" src="https://rippling.imgix.net/images/US-4.svg"/></div><p>United States (EN)</p><img class="language-dropdown__checkmark" loading="lazy" src="https://rippling.imgix.net/images/check-filled.svg"/></div><div class="language-dropdown__lang group"><div class="flag-img-container"><img class="w-24 h-24 rounded-50% object-cover language-dropdown__flag-img" loading="lazy" src="https://rippling.imgix.net/images/AU-flag.svg"/></div><p>Australia (EN)</p></div><div class="language-dropdown__lang group"><div class="flag-img-container"><img class="w-24 h-24 rounded-50% object-cover language-dropdown__flag-img" loading="lazy" src="https://rippling.imgix.net/images/CA-flag.svg"/></div><p>Canada (EN)</p></div><div class="language-dropdown__lang group"><div class="flag-img-container"><img class="w-24 h-24 rounded-50% object-cover language-dropdown__flag-img" loading="lazy" src="https://rippling.imgix.net/images/CA-flag.svg"/></div><p>Canada (FR)</p></div><div class="language-dropdown__lang group"><div class="flag-img-container"><img class="w-24 h-24 rounded-50% object-cover language-dropdown__flag-img" loading="lazy" src="https://rippling.imgix.net/images/FR-flag-1.svg"/></div><p>France (FR)</p></div><div class="language-dropdown__lang group"><div class="flag-img-container"><img class="w-24 h-24 rounded-50% object-cover language-dropdown__flag-img" loading="lazy" src="https://rippling.imgix.net/images/IE-flag-1.svg"/></div><p>Ireland (EN)</p></div><div class="language-dropdown__lang group"><div class="flag-img-container"><img class="w-24 h-24 rounded-50% object-cover language-dropdown__flag-img" loading="lazy" src="https://rippling.imgix.net/images/GB-flag.svg"/></div><p>United Kingdom (EN)</p></div></div></div></div></div></div></div></div></div><div class="header__menuDropdownBG"></div><div class="header__menuUnderscore"></div></ul><div class="header__rightEnd"><div class="language-selector"><img class="w-24 h-24 rounded-50% object-cover language-dropdown__flag-img" loading="lazy" src="https://rippling.imgix.net/images/US-4.svg"/><p class="language-active-abbrev">EN</p><div class="language-dropdown"><div><div class="language-dropdown__selectors"><div class="language-dropdown__langs"><div class="language-dropdown__lang group" data-active2="true"><div><div class="flag-img-container"><img class="w-24 h-24 rounded-50% object-cover language-dropdown__flag-img" loading="lazy" src="https://rippling.imgix.net/images/US-4.svg"/></div><p>United States (EN)</p><img class="language-dropdown__checkmark" loading="lazy" src="https://rippling.imgix.net/images/check-filled.svg"/></div></div><div class="language-dropdown__lang group"><div><div class="flag-img-container"><img class="w-24 h-24 rounded-50% object-cover language-dropdown__flag-img" loading="lazy" src="https://rippling.imgix.net/images/AU-flag.svg"/></div><p>Australia (EN)</p></div></div><div class="language-dropdown__lang group"><div><div class="flag-img-container"><img class="w-24 h-24 rounded-50% object-cover language-dropdown__flag-img" loading="lazy" src="https://rippling.imgix.net/images/CA-flag.svg"/></div><p>Canada (EN)</p></div></div><div class="language-dropdown__lang group"><div><div class="flag-img-container"><img class="w-24 h-24 rounded-50% object-cover language-dropdown__flag-img" loading="lazy" src="https://rippling.imgix.net/images/CA-flag.svg"/></div><p>Canada (FR)</p></div></div><div class="language-dropdown__lang group"><div><div class="flag-img-container"><img class="w-24 h-24 rounded-50% object-cover language-dropdown__flag-img" loading="lazy" src="https://rippling.imgix.net/images/FR-flag-1.svg"/></div><p>France (FR)</p></div></div><div class="language-dropdown__lang group"><div><div class="flag-img-container"><img class="w-24 h-24 rounded-50% object-cover language-dropdown__flag-img" loading="lazy" src="https://rippling.imgix.net/images/IE-flag-1.svg"/></div><p>Ireland (EN)</p></div></div><div class="language-dropdown__lang group"><div><div class="flag-img-container"><img class="w-24 h-24 rounded-50% object-cover language-dropdown__flag-img" loading="lazy" src="https://rippling.imgix.net/images/GB-flag.svg"/></div><p>United Kingdom (EN)</p></div></div></div></div></div></div></div><div class="header__buttons -only-button"></div></div></div><div class="hamburger" role="button" tabindex="0"><div aria-label="Toggle navigation visibility" class="hamburger-icon"></div></div></div></div></div></header></div><main><style> .recharts-support { height: 200px; width: 100%; } @media (max-width: 767px) { .recharts-support .recharts-xAxis g.recharts-layer.recharts-cartesian-axis-tick text:not(.-first) { display: none; } .recharts-support .recharts-xAxis g.recharts-layer.recharts-cartesian-axis-tick:last-child text { display: block; } } .recharts-support .recharts-label-transform > div { bottom: -100px; transform: translate(-40%, 0%) rotate(-90deg); } @media (min-width: 768px) { .recharts-support { height: 270px; max-width: none; } .recharts-support .recharts-label-transform > div { bottom: auto; transform: translate(-40%, -100%) rotate(-90deg); top: 50%; } } </style><section class="bg-plum pt-112 sm:pt-144 pb-96"><div class="absolute bg-cover top-0 left-0 w-100% h-100%" style="background-image:url(https://cdn.rippling.com/static/marketing/site-content/files/support-bg.svg)"></div><div class="grid xsx:max-w-none smx:max-w-none"><div class="row"><div class="w-100% text-white text-center"><h1 class="mb-16">Real-Time Support Status</h1><p class="text-16 leading-22 max-w-650 mx-auto"> The quality of support provided by a vendor of a core business system is critical. But without any public data, you're left guessing as to the quality of support you'll receive from them. Rippling is the first in the industry to publish its support metrics in real-time. We believe this radical transparency is the right thing to do for our customers, and we are proud that <a class="text-yellow font-medium" href="https://www.g2.com/compare/rippling-vs-gusto-vs-run-powered-by-adp-vs-workday-hcm">our support ratings on G2 Crowd</a> are consistently higher than our peers. <br/> <br/> We hope that by taking this step, we can lead the way for the entire industry.聽<a class="text-yellow font-medium" href="https://www.rippling.com/blog/call-to-arms-make-customer-support-stats-public">Learn more.</a> </p></div></div></div></section><section class="bg-eggshell pt-88 pb-64"><div class="grid xsx:max-w-none smx:max-w-none mb-32"><div class="row mb-64"><h2>How fast do we resolve support inquiries?</h2></div><div class="row sm:items-center"><p class="font-medium text-24 leading-32 sm:text-28 sm:leading-36 mb-16 sm:mb-0">Time to First Response (TFR) by channel</p><div class="flex"><div class="w-20 h-20 mr-10 flex items-center justify-center"><div class="w-20 h-20 flex items-center justify-center"></div></div><p class="text-16 leading-22">Data refreshed daily at 9am PT</p></div></div></div><div class="grid xsx:max-w-none smx:max-w-none mb-32"><div class="row flex-col p-20 sm:p-32 bg-white rounded-2"><div class="sm:flex items-center justify-between sm:border-b-1 border-black border-opacity-20 pb-12 mb-12 sm:pb-22 sm:mb-14"><div class="sm:flex items-center mb-16 sm:mb-0 sm:w-42%"><div class="rounded-50% w-40 h-40 bg-eggshell mr-16 flex-shrink-0 mb-12 sm:mb-0 flex items-center justify-center"></div><div class="flex items-center"><p class="font-medium text-26 leading-32 mr-4">Live Chat Response Time</p> <div class="wrapper compare-tooltip cursor-pointer group items-center relative sm:hidden -top-8"><div class="w-20 h-20 flex items-center justify-center"></div><div class="wrapper compare-tooltip-box compare-tooltip-box--align-right bg-white border-1 border-tertiary-gray3 pb-16 pl-16 pr-16 pt-16 rounded-2"><p class="is-style-p2 text-black">The time between when a customer first reaches out over live chat to when a Rippling support team member responds.</p></div></div></div></div><div class="flex justify-between items-center max-w-275 sm:w-1/3 sm:mr-112" style="border:1px solid #E0DEDE;border-radius:2px"><div class="absolute bg-plum rounded-2 transform duration-100" style="height:calc(100% + 2px);left:-1px;top:-1px;width:calc(50% + 1px)"></div><div class="px-16 py-8 cursor-pointer flex items-center justify-center w-50%"><p class="text-14 text-gray active:text-white active:font-medium leading-22" style="color:#fff;font-weight:500">Median</p></div><div class="px-16 py-8 cursor-pointer flex items-center justify-center w-50%"><p class="text-14 text-gray active:text-white active:font-medium leading-22" style="color:#595555">90th Percentile</p></div></div><div class="wrapper compare-tooltip cursor-pointer group items-center hidden sm:flex"><div class="w-20 h-20 flex items-center justify-center"></div><div class="wrapper compare-tooltip-box compare-tooltip-box--align-right bg-white border-1 border-tertiary-gray3 pb-16 pl-16 pr-16 pt-16 rounded-2"><p class="is-style-p2 text-black">The time between when a customer first reaches out over live chat to when a Rippling support team member responds.</p></div></div></div><p class="text-28 leading-38 sm:text-48 sm:leading-58" style="font-weight:600">0min 21s</p><div class="sm:flex items-center justify-between mb-32"><p class="font-medium text-16 leading-22 mb-8 sm:mb-0" style="color:#595555">90 Day Average</p></div><div class="recharts-support"><h5 class="is-style-overline" style="color:rgb(128, 128, 128);left:0;margin-bottom:0;position:absolute;text-align:center;top:50%;transform:rotate(-90deg) translate(20%, -30px);width:100px">minutes</h5><div class="recharts-responsive-container" style="width:100%;height:100%;min-width:0"></div></div></div></div><div class="grid xsx:max-w-none smx:max-w-none mb-32"><div class="row flex-col p-20 sm:p-32 bg-white rounded-2"><div class="sm:flex items-center justify-between sm:border-b-1 border-black border-opacity-20 pb-12 mb-12 sm:pb-22 sm:mb-14"><div class="sm:flex items-center mb-16 sm:mb-0 sm:w-70%"><div class="rounded-50% w-40 h-40 bg-eggshell mr-16 flex-shrink-0 mb-12 sm:mb-0 flex items-center justify-center"></div><div class="flex items-center"><p class="font-medium text-26 leading-32 mr-4">% of Live Chats Customers Ask to Convert to Call</p> <div class="wrapper compare-tooltip cursor-pointer group items-center relative sm:hidden -top-8"><div class="w-20 h-20 flex items-center justify-center"></div><div class="wrapper compare-tooltip-box compare-tooltip-box--align-right bg-white border-1 border-tertiary-gray3 pb-16 pl-16 pr-16 pt-16 rounded-2"><p class="is-style-p2 text-black">Customers can call a Rippling support agent by asking to convert their Live Chat to a Virtual Call. That way, our support agents can talk to customers while they share their screen, in order to help resolve their support case more quickly.</p></div></div></div></div><div class="wrapper compare-tooltip cursor-pointer group items-center hidden sm:flex"><div class="w-20 h-20 flex items-center justify-center"></div><div class="wrapper compare-tooltip-box compare-tooltip-box--align-right bg-white border-1 border-tertiary-gray3 pb-16 pl-16 pr-16 pt-16 rounded-2"><p class="is-style-p2 text-black">Customers can call a Rippling support agent by asking to convert their Live Chat to a Virtual Call. That way, our support agents can talk to customers while they share their screen, in order to help resolve their support case more quickly.</p></div></div></div><p class="text-28 leading-38 sm:text-48 sm:leading-58" style="font-weight:600">12.86%</p><div class="sm:flex items-center justify-between mb-32"><p class="font-medium text-16 leading-22 mb-8 sm:mb-0" style="color:#595555">90 Day Average</p></div><div class="recharts-support"><h5 class="is-style-overline" style="color:rgb(128, 128, 128);left:0;margin-bottom:0;position:absolute;text-align:center;top:50%;transform:rotate(-90deg) translate(20%, -40px);width:100px">percentage</h5><div class="recharts-responsive-container" style="width:100%;height:100%;min-width:0"></div></div></div></div><div class="grid xsx:max-w-none smx:max-w-none mb-32"><div class="row flex-col p-20 sm:p-32 bg-white rounded-2"><div class="sm:flex items-center justify-between sm:border-b-1 border-black border-opacity-20 pb-12 mb-12 sm:pb-22 sm:mb-14"><div class="sm:flex items-center mb-16 sm:mb-0 sm:w-42%"><div class="rounded-50% w-40 h-40 bg-eggshell mr-16 flex-shrink-0 mb-12 sm:mb-0 flex items-center justify-center"></div><div class="flex items-center"><p class="font-medium text-26 leading-32 mr-4">Email Response Time</p> <div class="wrapper compare-tooltip cursor-pointer group items-center relative sm:hidden -top-8"><div class="w-20 h-20 flex items-center justify-center"></div><div class="wrapper compare-tooltip-box compare-tooltip-box--align-right bg-white border-1 border-tertiary-gray3 pb-16 pl-16 pr-16 pt-16 rounded-2"><p class="is-style-p2 text-black">The time between when a customer first reaches out over email to when a Rippling support team member responds.</p></div></div></div></div><div class="flex justify-between items-center max-w-275 sm:w-1/3 sm:mr-112" style="border:1px solid #E0DEDE;border-radius:2px"><div class="absolute bg-plum rounded-2 transform duration-100" style="height:calc(100% + 2px);left:-1px;top:-1px;width:calc(50% + 1px)"></div><div class="px-16 py-8 cursor-pointer flex items-center justify-center w-50%"><p class="text-14 text-gray active:text-white active:font-medium leading-22" style="color:#fff;font-weight:500">Median</p></div><div class="px-16 py-8 cursor-pointer flex items-center justify-center w-50%"><p class="text-14 text-gray active:text-white active:font-medium leading-22" style="color:#595555">90th Percentile</p></div></div><div class="wrapper compare-tooltip cursor-pointer group items-center hidden sm:flex"><div class="w-20 h-20 flex items-center justify-center"></div><div class="wrapper compare-tooltip-box compare-tooltip-box--align-right bg-white border-1 border-tertiary-gray3 pb-16 pl-16 pr-16 pt-16 rounded-2"><p class="is-style-p2 text-black">The time between when a customer first reaches out over email to when a Rippling support team member responds.</p></div></div></div><p class="text-28 leading-38 sm:text-48 sm:leading-58" style="font-weight:600">1hr 24min</p><div class="sm:flex items-center justify-between mb-32"><p class="font-medium text-16 leading-22 mb-8 sm:mb-0" style="color:#595555">90 Day Average</p></div><div class="recharts-support"><h5 class="is-style-overline" style="color:rgb(128, 128, 128);left:0;margin-bottom:0;position:absolute;text-align:center;top:50%;transform:rotate(-90deg) translate(20%, -30px);width:100px">hours</h5><div class="recharts-responsive-container" style="width:100%;height:100%;min-width:0"></div></div></div></div><div class="grid mb-32 mt-120 xsx:max-w-none"><div class="row mb-64"><h2>How effectively do we resolve support inquiries?</h2></div><div class="row sm:items-center"><p class="text-24 leading-32 sm:text-28 sm:leading-36 mb-16 sm:mb-0">First Contact Resolution Rate (FCR)</p></div></div><div class="grid xsx:max-w-none smx:max-w-none mb-32"><div class="row flex-col p-20 sm:p-32 bg-white rounded-2"><div class="sm:flex items-center justify-between sm:border-b-1 border-black border-opacity-20 pb-12 mb-12 sm:pb-22 sm:mb-14"><div class="sm:flex items-center mb-16 sm:mb-0 sm:w-70%"><div class="rounded-50% w-40 h-40 bg-eggshell mr-16 flex-shrink-0 mb-12 sm:mb-0 flex items-center justify-center"></div><div class="flex items-center"><p class="font-medium text-26 leading-32 mr-4">% of Cases Resolved by First Response</p> <div class="wrapper compare-tooltip cursor-pointer group items-center relative sm:hidden -top-8"><div class="w-20 h-20 flex items-center justify-center"></div><div class="wrapper compare-tooltip-box compare-tooltip-box--align-right bg-white border-1 border-tertiary-gray3 pb-16 pl-16 pr-16 pt-16 rounded-2"><p class="is-style-p2 text-black">First Contact Resolution Rate (FCR) is based on the % of email and web cases where a support agent was able to resolve a case on the first reply. In the spirit of transparency, we've expanded FCR to show what % of tickets required 2, 3, and 4 or more responses to resolve.</p></div></div></div></div><div class="wrapper compare-tooltip cursor-pointer group items-center hidden sm:flex"><div class="w-20 h-20 flex items-center justify-center"></div><div class="wrapper compare-tooltip-box compare-tooltip-box--align-right bg-white border-1 border-tertiary-gray3 pb-16 pl-16 pr-16 pt-16 rounded-2"><p class="is-style-p2 text-black">First Contact Resolution Rate (FCR) is based on the % of email and web cases where a support agent was able to resolve a case on the first reply. In the spirit of transparency, we've expanded FCR to show what % of tickets required 2, 3, and 4 or more responses to resolve.</p></div></div></div><p class="text-28 leading-38 sm:text-48 sm:leading-58" style="font-weight:600">42%</p><div class="sm:flex items-center justify-between mb-32"><p class="font-medium text-16 leading-22 mb-8 sm:mb-0" style="color:#595555">90 Day Average</p></div><div class="flex items-start sm:items-center flex-col sm:flex-row sm:ml-auto mb-32" style="margin-top:-16px"><div class="flex items-center mr-28"><div class="w-12 h-12 mr-12 rounded-50%" style="background-color:#FDB71C"></div><p class="text-16 leading-22">1st Response</p></div><div class="flex items-center mr-28"><div class="w-12 h-12 mr-12 rounded-50%" style="background-color:#196E5F"></div><p class="text-16 leading-22">2nd Response</p></div><div class="flex items-center mr-28"><div class="w-12 h-12 mr-12 rounded-50%" style="background-color:#502E3C"></div><p class="text-16 leading-22">3rd Response</p></div><div class="flex items-center mr-28"><div class="w-12 h-12 mr-12 rounded-50%" style="background-color:#C3402C"></div><p class="text-16 leading-22">4+ Responses</p></div></div><div class="recharts-support"><h5 class="is-style-overline" style="color:rgb(128, 128, 128);left:0;margin-bottom:0;position:absolute;text-align:center;top:50%;transform:rotate(-90deg) translate(20%, -50px);width:100px">percentage</h5><div class="recharts-responsive-container" style="width:100%;height:100%;min-width:0"></div></div></div></div><div class="grid mb-32 mt-64 xsx:max-w-none"><div class="row sm:items-center"><p class="text-24 leading-32 sm:text-28 sm:leading-36 mb-16 sm:mb-0">Customer Satisfaction</p></div></div><div class="grid xsx:max-w-none smx:max-w-none mb-32"><div class="row flex-col p-20 sm:p-32 bg-white rounded-2"><div class="sm:flex items-center justify-between sm:border-b-1 border-black border-opacity-20 pb-12 mb-12 sm:pb-22 sm:mb-14"><div class="sm:flex items-center mb-16 sm:mb-0 sm:w-70%"><div class="rounded-50% w-40 h-40 bg-eggshell mr-16 flex-shrink-0 mb-12 sm:mb-0 flex items-center justify-center"></div><div class="flex items-center"><p class="font-medium text-26 leading-32 mr-4">Customer Satisfaction Score (CSAT)</p> <div class="wrapper compare-tooltip cursor-pointer group items-center relative sm:hidden -top-8"><div class="w-20 h-20 flex items-center justify-center"></div><div class="wrapper compare-tooltip-box compare-tooltip-box--align-right bg-white border-1 border-tertiary-gray3 pb-16 pl-16 pr-16 pt-16 rounded-2"><p class="is-style-p2 text-black">Customer Satisfaction Score (CSAT) is an industry standard customer experience metric that measures customers' overall satisfaction with a product, service, or support interaction. A score of 90 or above is considered excellent.</p></div></div></div></div><div class="wrapper compare-tooltip cursor-pointer group items-center hidden sm:flex"><div class="w-20 h-20 flex items-center justify-center"></div><div class="wrapper compare-tooltip-box compare-tooltip-box--align-right bg-white border-1 border-tertiary-gray3 pb-16 pl-16 pr-16 pt-16 rounded-2"><p class="is-style-p2 text-black">Customer Satisfaction Score (CSAT) is an industry standard customer experience metric that measures customers' overall satisfaction with a product, service, or support interaction. A score of 90 or above is considered excellent.</p></div></div></div><p class="text-28 leading-38 sm:text-48 sm:leading-58" style="font-weight:600">89.39%</p><div class="sm:flex items-center justify-between mb-32"><p class="font-medium text-16 leading-22 mb-8 sm:mb-0" style="color:#595555">90 Day Average</p></div><div class="recharts-support"><h5 class="is-style-overline" style="color:rgb(128, 128, 128);left:0;margin-bottom:0;position:absolute;text-align:center;top:50%;transform:rotate(-90deg) translate(20%, -40px);width:100px">percentage</h5><div class="recharts-responsive-container" style="width:100%;height:100%;min-width:0"></div></div></div></div></section></main><footer class="footer"><div class="footer_top"><div class="grid footer__row row"><div class="footer__columns"><div class="footer__column column"><div><h4><span>Platform</span></h4><ul class="footer__menu"><li class="footer__item"><a href="/platform"><span class="flex items-center">Rippling Overview</span></a></li><li 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