PX Contact Center

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itemscope itemtype="http://schema.org/BreadcrumbList"> <li class="usa-breadcrumb__list-item " itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a href="/" class="usa-breadcrumb__link" itemprop="item"> <span itemprop="name"> Home </span> </a> <meta itemprop="position" content="1" /> </li> <li class="usa-breadcrumb__list-item " itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a href="/about" class="usa-breadcrumb__link" itemprop="item"> <span itemprop="name"> About USAGov </span> </a> <meta itemprop="position" content="2" /> </li> <li class="usa-breadcrumb__list-item " itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a href="/products-programs" class="usa-breadcrumb__link" itemprop="item"> <span itemprop="name"> Products and programs </span> </a> <meta itemprop="position" content="3" /> </li> <li class="usa-breadcrumb__list-item usa-breadcrumb__currrent" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <span itemprop="name">PX Contact Center</span> <meta itemprop="position" content="4" /> </li> </ol> </nav> </div> </div> </div> <div class=""> <div data-drupal-messages-fallback class="hidden"></div> </div> <div class="grid-row grid-gap"> <aside class="usa-layout-docs__sidenav desktop:grid-col-4 layout-sidebar-first"> <div id="block-usagov-leftmenusidebarblock" class="settings-tray-editable block block-usagov-menus block-usagov-sidebarfirst-block" data-drupal-settingstray="editable"> <nav aria-label="Secondary"> <ul class="usa-sidenav"> <li class="usa-sidenav__item"> <a href="/about" class="active-trail"> About USAGov </a> <ul class="usa-sidenav__sublist"> <li class="usa-sidenav__item"> <a href="/mission-history"> USAGov's mission and history </a> </li> <li class="usa-sidenav__item"> <a href="/products-programs" class="active-trail"> Products and programs </a> <ul class="usa-sidenav__sublist"> <li class="usa-sidenav__item"> <div class="active-trail usa-current"> <p class="usa-sr-only">current page</p> PX Contact Center </div> </li> <li class="usa-sidenav__item"> <a href="/outreach"> USAGov Outreach </a> </li> <li class="usa-sidenav__item"> <a href="/vote-gov"> Vote.gov </a> </li> <li class="usa-sidenav__item"> <a href="/search-gov"> Search.gov </a> </li> <li class="usa-sidenav__item"> <a href="/blog"> Our blog </a> </li> <li class="usa-sidenav__item"> <a href="/product-principles"> USAGov product principles </a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/partner-with-usagov"> Partner with USAGov </a> </li> <li class="usa-sidenav__item"> <a href="/website-policies-and-notices"> Website policies and notices </a> </li> <li class="usa-sidenav__item"> <a href="/website-analytics/"> USAGov website data </a> </li> <li class="usa-sidenav__item"> <a href="/contact-us"> Contact us </a> </li> </ul> </li> </ul> </nav> </div> </aside> <div class="usa-layout-docs__main usa-prose desktop:grid-col-8"> <h1 class="text-red-50" id ="skip-to-h1" > <span>PX Contact Center</span> </h1> <div id="block-usagov-content" class="block block-system block-system-main-block"> <div class="content-wrapper"> <div class="usa-prose"> <p class="usa-intro"> Learn how the PX (Public Experience) Contact Center connects people with government information and federal agencies. </p> </div> <div class="usa-prose body-copy"><h2>What does the PX Contact Center do?</h2><p>The PX (Public Experience) Contact Center manages calls and chats for federal agency customers, including the USAGov program. Live agents answer questions in English and Spanish about government services, programs, and benefits.</p><h2><strong>How the PX Contact Center helps USAGov users</strong></h2><p>The PX Contact Center operates the USAGov Contact Center. Using a comprehensive knowledge base to research questions, agents can help you find information on government agencies, programs, benefits, services, and more. If they cannot answer your question, they will direct you to the government agency that can.</p><p><a class="usa-button usa-button--secondary usa-button--big" href="https://www.usa.gov/contact-us">Learn how to call or chat USAGov with your questions</a></p><h2><strong>How the PX Contact Center helps federal agencies</strong></h2><p>For decades, the PX Contact Center (formerly known as the USAGov Contact Center and the Federal Information Center) has been a leader in providing efficient and effective contact center services to federal agencies.</p><p>The PX Contact Center offers:</p><ul><li>Support through telephone, email, and web chat</li><li>Reliable services and technology</li><li>Ability to leverage existing agency infrastructure</li><li>Emergency response and 24/7 support</li><li>Multi-language support</li><li>Interactive Voice Response (IVR) with self-service</li><li>Performance and analytics data</li><li>Program consulting</li><li>Program oversight</li><li>Quality assurance expertise</li><li>Reporting</li></ul><p>If you are part of a federal program that needs contact center services, find out how the PX Contact Center can support you.</p><p><a class="usa-button usa-button--secondary usa-button--big" href="https://connect.usa.gov/digital-toolkit-get-started">Federal agencies: get in touch with the PX Contact Center</a></p></div> </div> </div> <div class="views-element-container settings-tray-editable block block-views block-views-blockwizard-step-test-block-1" id="block-views-block-wizard-step-test-block-1" data-drupal-settingstray="editable"> <div><div class="js-view-dom-id-b9d8a4ef35cffd910107d68b30fb87a84332bf2df8955d8173360d5c5a6db188"> </div> </div> </div> <div class="additional_body_info"> <p id="last-updated">LAST UPDATED: September 23, 2024 </p> <div id="sm-share"> <span id="share-page">SHARE THIS PAGE:</span> <div class="share-icons"> <a aria-labelledby="share-page fb" href="https://www.facebook.com/sharer/sharer.php?u=https://www.usa.gov/contact-center&v=3"> <div class="share-icon-div"> <img class="share-icon" id="fb" src="/themes/custom/usagov/images/social-media-icons/Facebook_Icon.svg" alt="Facebook"/> </div> </a> <a aria-labelledby="share-page twr" href="https://twitter.com/intent/tweet?source=webclient&text=https://www.usa.gov/contact-center"> <div class="share-icon-div"> <img class="share-icon" id="twr" src="/themes/custom/usagov/images/social-media-icons/X_Twitter_Icon.svg " alt="X Twitter USAGov"/> </div> </a> <a aria-labelledby="share-page em" href="mailto:?subject=https://www.usa.gov/contact-center"> <div class="share-icon-div"> <img class="share-icon" id="em" src="/themes/custom/usagov/images/social-media-icons/Email_Icon.svg" alt="Email"/> </div> </a> </div> </div> <div class="border-top-05 border-base-lightest"></div> <div id="question-box"> <div class="border-left-1 padding-left-205 border-cyan-10 margin-top-8 margin-bottom-9 padding-bottom-2"> <h2 class="font-family-heading margin-top-0"> Have a question? </h2> <p>Ask a real person any government-related question for free. 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