HubSpot Security Program

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23.5 11.878906 22.15625 13.222656 20.5 13.222656 Z M 20.5 13.222656 " /> <path style=" stroke:none;fill-rule:nonzero;fill:rgb(100%,36.078431%,20.784314%);fill-opacity:1;" d="M 23.5 10.222656 C 23.5 11.878906 22.15625 13.222656 20.5 13.222656 C 18.84375 13.222656 17.5 11.878906 17.5 10.222656 C 17.5 8.5625 18.84375 7.222656 20.5 7.222656 C 22.15625 7.222656 23.5 8.5625 23.5 10.222656 Z M 23.5 10.222656 " /> </g> </svg> </div> <div class="hsg-nav__header-container"> <h4 class="hsg-nav__header"> Sales Hub </h4> <p class="hsg-nav__subheader">Sales CRM software. <span class="hsg-nav__subheader-highlight">Free and premium plans</span></p> </div> </a> <a href="//www.hubspot.com/products/service" class="ga_nav_link hsg-nav__box-link nav-software-service" data-ga_nav_type="header_nav" data-ga_nav_tree_text="Software > Service Hub"> <div class="hsg-nav__box-link-icon" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="24px" height="24px" 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class="hsg-nav__subheader">Customer service software. <span class="hsg-nav__subheader-highlight">Free and premium plans</span></p> </div> </a> <a href="//www.hubspot.com/products/content" class="ga_nav_link hsg-nav__box-link nav-software-content" data-ga_nav_type="header_nav" data-ga_nav_tree_text="Software > Content Hub"> <div class="hsg-nav__box-link-icon" aria-hidden="true"> <svg width="24" height="24" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M7.00055 22.4011L20.2042 14.7714C21.7325 13.8883 22.2561 11.9324 21.3738 10.4027C20.4914 8.8731 18.5371 8.34901 17.0088 9.23215L3.80519 16.8618C2.27687 17.7449 1.75323 19.7008 2.6356 21.2305C3.51798 22.7601 5.47223 23.2842 7.00055 22.4011Z" fill="#FF5C35" /> <path d="M8.60181 19.6297L8.60181 4.37046C8.60181 2.6042 7.17119 1.17236 5.40644 1.17236C3.6417 1.17236 2.21108 2.6042 2.21108 4.37046L2.21108 19.6297C2.21108 21.396 3.6417 22.8278 5.40644 22.8278C7.17119 22.8278 8.60181 21.396 8.60181 19.6297Z" 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21.929688 8 Z M 21.929688 8 " /> <path style=" stroke:none;fill-rule:nonzero;fill:url(#operations-linear2);" d="M 6.089844 12.9375 C 7.757812 12.9375 9.351562 13.355469 10.753906 14.164062 C 12.554688 15.203125 13.949219 16.835938 14.777344 18.878906 C 15.402344 20.414062 14.664062 22.164062 13.128906 22.789062 C 11.59375 23.414062 9.84375 22.675781 9.222656 21.140625 C 8.890625 20.332031 8.398438 19.734375 7.753906 19.359375 C 7.269531 19.078125 6.710938 18.9375 6.09375 18.9375 C 5.890625 18.9375 5.683594 18.953125 5.484375 18.980469 C 3.839844 19.207031 2.328125 18.0625 2.101562 16.421875 C 1.871094 14.777344 3.019531 13.265625 4.660156 13.039062 C 5.132812 12.972656 5.613281 12.9375 6.089844 12.9375 Z M 6.089844 12.9375 " /> </g> </svg> </div> <div class="hsg-nav__header-container"> <h4 class="hsg-nav__header"> Operations Hub </h4> <p class="hsg-nav__subheader">Operations software. <span class="hsg-nav__subheader-highlight">Free and premium plans</span></p> </div> </a> <a href="//www.hubspot.com/products/commerce?hubs_content=www.hubspot.com&hubs_content-cta=nav-software-commerce" class="ga_nav_link hsg-nav__box-link nav-software-commerce" data-ga_nav_type="header_nav" data-ga_nav_tree_text="Software > Commerce Hub"> <div class="hsg-nav__box-link-icon" aria-hidden="true"> <svg width="24" height="24" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M22.3756 8.17268L7.34098 21.7172C5.74228 23.1032 3.3231 22.932 1.93706 21.3333C0.587959 19.7776 0.70937 17.4339 2.2123 16.0267L17.2477 2.48068" fill="url(#paint0_linear_206_206)" /> <path d="M16.3654 4.67973L16.3122 14.5154C16.3023 16.3396 17.7731 17.8263 19.5972 17.8362L19.598 17.8362C21.4222 17.8461 22.9089 16.3753 22.9188 14.5511L22.972 4.71547C22.9819 2.89131 21.5111 1.40453 19.687 1.39466L19.6862 1.39466C17.862 1.38479 16.3753 2.85556 16.3654 4.67973Z" fill="url(#paint1_linear_206_206)" /> <path d="M23 4.64347C23.0007 6.46539 21.5249 7.94344 19.7023 7.9442L9.97882 7.94947C8.1569 7.95023 6.67886 6.47444 6.6781 4.65177C6.67659 2.82985 8.15313 1.3518 9.97505 1.35104L19.6985 1.34576C21.5204 1.34501 22.9985 2.8208 22.9992 4.64347H23Z" fill="url(#paint2_linear_206_206)" /> <path d="M9.86726 7.96003C11.6927 7.96003 13.1725 6.48022 13.1725 4.65478C13.1725 2.82934 11.6927 1.34953 9.86726 1.34953C8.04182 1.34953 6.56201 2.82934 6.56201 4.65478C6.56201 6.48022 8.04182 7.96003 9.86726 7.96003Z" fill="#FF5C35" /> <defs> <lineargradient id="paint0_linear_206_206" x1="11.6877" y1="2.48068" x2="11.6877" y2="22.6545" gradientunits="userSpaceOnUse"> <stop offset="0.18" stop-color="#FF814E" /> <stop offset="0.82" stop-color="#FF5C35" /> </lineargradient> <lineargradient id="paint1_linear_206_206" x1="19.6427" y1="1.39492" x2="19.6427" y2="17.8367" gradientunits="userSpaceOnUse"> <stop offset="0.18" stop-color="#FF824E" /> <stop offset="0.45" stop-color="#FF7E4B" /> <stop offset="0.71" stop-color="#FF7243" /> <stop offset="0.97" stop-color="#FF5E36" /> <stop 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-175.293083) "></path> </svg> </div> </div> <div class="hsg-page-header__container"> <div class="hsg-page-header__content"> <div class="hsg-page-header__text"> <h1 class="hsg-page-header__heading">Security, Privacy, and Control</h1> <p></p><p style="font-size:1.35rem;">Your business runs on trust, that's why it runs on HubSpot.</p> <p>With HubSpot’s end-to-end approach to data security, privacy, and control, each product includes tools that empower your teams to achieve compliance with confidence and security infrastructure that keeps your data safe.</p><p></p> <div class="hsg-page-header__ctas"> <a class="cta--primary cta--medium" href="https://offers.hubspot.com/crm-platform-demo?hubs_signup-url=legal.hubspot.com/security&hubs_signup-cta=security-page-header" target="_blank" data-mce-target="_blank"> Get a demo </a> </div><p class="hsg-meta-copy">Last Updated: April 18th, 2023</p> </div> </div> </div></section> </div> <div id="hs_cos_wrapper_widget_1625246851714" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div data-fixed-element="placeholder"> <section class="hsg-fixed-secondary" data-auto-links="false" data-fixed-element="target"> <div class="hsg-fixed-secondary__layout"> <input id="widget_1625246851714-controls" name="widget_1625246851714-controls" class="hsg-fixed-secondary__controls-toggle" type="checkbox"> <div class="hsg-fixed-secondary__controls"> <label for="widget_1625246851714-controls"> <span></span> </label> </div> <nav class="hsg-fixed-secondary__nav-container"> <ul class="hsg-fixed-secondary__nav"> <li class="hsg-fixed-secondary__nav-item--primary"> <a href="#trustcenter">Trust Center</a> </li> <li class="hsg-fixed-secondary__nav-item--primary"> <a href="#hs_cos_wrapper_widget_1625252403055">Product Features</a> </li> <li class="hsg-fixed-secondary__nav-item--primary"> <a href="#related-resources">Related Resources</a> </li> <li class="hsg-fixed-secondary__nav-item--primary"> <a href="#faq">FAQs</a> </li> </ul> </nav> </div> </section> </div> </div> <div id="hs_cos_wrapper_widget_1625248552878" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="section-header" data-background="white"><div class="hsg-page-width-normal"> <h2 class="section-header__header section-header--divider"> Trusted By </h2> <p>We've got your back</p> <p>HubSpot is trusted by over <strong>228,000</strong> customers<br> in over <strong>135</strong> different countries.</p> </div> </section> </div> <div id="hs_cos_wrapper_widget_1625249036522" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <section class="hsg-logo-slider" data-background=""> <div class="hsg-page-width-normal hsg-logo-slider__container"> <div class="hsg-slider" 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id="hs-cta-wrapper-98c3bf73-03eb-4096-9ec7-dfb3078d4b63"><span class="hs-cta-node hs-cta-98c3bf73-03eb-4096-9ec7-dfb3078d4b63" id="hs-cta-98c3bf73-03eb-4096-9ec7-dfb3078d4b63"><a href="https://cta-redirect.hubspot.com/cta/redirect/742851/98c3bf73-03eb-4096-9ec7-dfb3078d4b63" target="_blank" rel="noopener"><img class="hs-cta-img" id="hs-cta-img-98c3bf73-03eb-4096-9ec7-dfb3078d4b63" style="border-width:0px;" src="https://no-cache.hubspot.com/cta/default/742851/98c3bf73-03eb-4096-9ec7-dfb3078d4b63.png" alt="Visit our Trust Center"></a></span><script charset="utf-8" src="/hs/cta/cta/current.js" nonce="Ao2PW4Ipegd2sUjndIO1kg=="></script><script type="text/javascript" nonce="Ao2PW4Ipegd2sUjndIO1kg=="> hbspt.cta._relativeUrls=true;hbspt.cta.load(742851, '98c3bf73-03eb-4096-9ec7-dfb3078d4b63', {"useNewLoader":"true","region":"na1"}); </script></span></p> <p style="text-align: center; font-size: 18px;"><span>Need the fine print? We've got you covered. Check out our Trust Center to access documents and reports, and to learn about HubSpot’s data privacy, security, and compliance. Download our SOC3 and SOC 2 Type 2, our latest penetration test summaries, the HubSpot Security Overview, and more above.</span></p></span></div> <div id="hs_cos_wrapper_widget_1652966276086" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_custom_widget" style="" data-hs-cos-general-type="widget" data-hs-cos-type="custom_widget"> <div class="section-header module-bg--off-white" id="1516308"> <div class="hs-page-width-module"> <h2 class="section-header__header ">Hear HubSpot's leaders give a high-level overview of the end-to-end approach HubSpot takes to data security, privacy, and controls.</h2> </div> </div> </div> <div id="hs_cos_wrapper_widget_1652966325604" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="hs-video-widget" data-hsv-embed-id="e2a91fc1-576c-4e3c-9205-b9b954d92da5"> <div class="hs-video-container" style="max-width: 600px; margin: 0 auto;"> <div class="hs-video-wrapper" style="position: relative; height: 0; padding-bottom: 56.33%"> <iframe data-hsv-src="https://play.hubspotvideo.com/v/742851/id/58652377453?play_button_color=ffffff" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="58652377453" data-hsv-play-button-color="ffffff" data-hsv-width="600" data-hsv-height="338" data-hsv-full-width="false"></iframe> </div> </div> </div> </div> <div id="hs_cos_wrapper_widget_1625250795370" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <section class="hsg-multi-row" data-background="white" data-alignment="left" data-image-size="large"> <ol class="hsg-page-width-normal"> <li class="hsg-multi-row__item"> <div class="hsg-multi-row__image-wrapper"> <img class="hsg-multi-row__image hsg-deferred" data-box-shadow="false" data-src="https://f.hubspotusercontent00.net/hubfs/742851/Imported%20sitepage%20images/crafted-not-cobbled-security.svg" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" alt="crafted-not-cobbled-security"> </div> <div class="hsg-multi-row__text-content"> <h3 class="hsg-multi-row__heading">Crafted, not cobbled</h3> <div class="hsg-multi-row__description"><p>When your tools are cobbled together without a solid foundation, each tool has a different standard for security or protocols for controlling data. Too much data spread across systems leaves gaps and cracks.</p> <p>HubSpot is crafted, not cobbled.</p> <p>Our product team takes a forward-thinking approach to privacy and security with the “Mainsail”, a framework for building a secure, reliable, and consumer-grade product. We don’t build anything new unless we are meeting the security and privacy standards we’ve laid out.</p></div> </div> </li> </ol> </section> </div> <div id="hs_cos_wrapper_widget_1625251301953" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="section-header" data-background="off-white" id="product-features"><div class="hsg-page-width-normal"> <h2 class="section-header__header"> Scale your company with software you can trust </h2> </div> </section> </div> <div id="hs_cos_wrapper_widget_1625251742765" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <section class="hsg-multi-row" data-background="off-white" data-alignment="left" data-image-size="large"> <ol class="hsg-page-width-normal"> <li class="hsg-multi-row__item"> <div class="hsg-multi-row__image-wrapper"> <img class="hsg-multi-row__image hsg-deferred" data-box-shadow="true" data-src="https://f.hubspotusercontent00.net/hubfs/742851/Imported%20sitepage%20images/secure-by-design.jpg" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" alt="secure-by-design"> </div> <div class="hsg-multi-row__text-content"> <h3 class="hsg-multi-row__heading">Secure by design</h3> <div class="hsg-multi-row__description"><p>The core tenets of HubSpot’s security program are to safeguard customer data and to maintain customer trust. </p> <p>HubSpot uses a defense-in-depth approach to implement layers of security throughout our organization. We’re passionate about defining new security controls and continuously refining our existing ones.</p> <p>Our security program is driven not only by compliance and regulatory requirements, but also by industry best practices like the OWASP Top 10 and the CIS Critical Security Controls and threat intelligence.</p></div> </div> </li> <li class="hsg-multi-row__item"> <div class="hsg-multi-row__image-wrapper"> <img class="hsg-multi-row__image hsg-deferred" data-box-shadow="true" data-src="https://f.hubspotusercontent00.net/hubfs/742851/privacy-protection.jpg" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" alt="privacy-protection"> </div> <div class="hsg-multi-row__text-content"> <h3 class="hsg-multi-row__heading">Privacy and protections</h3> <div class="hsg-multi-row__description"><p>Whether you’re using HubSpot products that are free or paid, feature-rich or lightweight, HubSpot works hard to maintain the privacy of data you entrust with us.</p> <p>Data you store in HubSpot products is yours -- we put our security program in place to protect it, and use it only as permitted in our <a href="/terms-of-service" rel="noopener" target="_blank"><span>Customer Terms of Service</span></a> and <a href="/privacy-policy" rel="noopener" target="_blank"><span>Privacy Policy</span></a>. We never share your data across customers and never sell it.</p></div> </div> </li> <li class="hsg-multi-row__item"> <div class="hsg-multi-row__image-wrapper"> <img class="hsg-multi-row__image hsg-deferred" data-box-shadow="true" data-src="https://f.hubspotusercontent00.net/hubfs/742851/compliance-with-confidence.jpg" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" alt="compliance-with-confidence"> </div> <div class="hsg-multi-row__text-content"> <h3 class="hsg-multi-row__heading">Compliance with confidence</h3> <div class="hsg-multi-row__description"><p>Whether it’s GDPR or a similar local regulation, it’s more important than ever that your teams be mindful of data privacy.</p> <p>With product features such as “GDPR delete” that permanently deletes record data, “lawful basis to communicate” consent tracking, subscription settings, and cookie tracking consent banners that are customizable across regions -- HubSpot makes it easier than ever to comply with GDPR and similar regulations.</p></div> </div> </li> </ol> </section> </div> <div id="hs_cos_wrapper_widget_1625252374012" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="contact-overlap contact-overlap__bottom-margin"> <div class="contact-overlap__wrapper"> <p class="contact-overlap__label">Have questions? Give us a call and we'll walk you through it.</p> <a href="tel:18884827768" class="contact-overlap__phone"> <svg width="12" height="12" xmlns="http://www.w3.org/2000/svg"> <path d="M.717.992l.702-.701a.992.992 0 011.403 0l1.87 1.87a.993.993 0 010 1.404L3.319 4.94a.662.662 0 000 .935l2.806 2.807a.662.662 0 00.936 0l1.375-1.375a.992.992 0 011.404 0l1.87 1.87a.991.991 0 010 1.404l-.701.702c-.746.746-1.958.89-3.33.524a7.972 7.972 0 01-1.31-.487c-1.111-.517-2.26-1.324-3.312-2.376C2.004 7.89 1.196 6.744.68 5.632a6.722 6.722 0 01-.258-.603C-.205 3.373-.156 1.864.717.992" fill="#33475B" fill-rule="evenodd" /> </svg> 1 888 482 7768 </a> </div> </section></div> <div id="hs_cos_wrapper_widget_1625252403055" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="section-header" data-background="white"><div class="hsg-page-width-normal"> <h2 class="section-header__header section-header--divider"> Data security, privacy, and control that scales with you. </h2> <p>HubSpot’s CRM platform was built for your front office teams -- the backbone of our products’ success is providing a safe and trustworthy place for your data.</p> <p>HubSpot employs the same sophisticated security measures of secure software development processes, infrastructure management, and alerting methodologies across the entire CRM platform.</p> </div> </section> </div> <div id="hs_cos_wrapper_widget_1625269214524" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <section class="product-tabs__container hsg-tabs"> <div class="hsg-page-width-normal"> <ul class="hsg-tabs__titles hsg-visible-gt-mobile"> <li id="widget_16252692145241" data-tab="0" class="hsg-tabs__heading hsg-tabs__active">Security</li> <li id="widget_16252692145242" data-tab="1" class="hsg-tabs__heading">Privacy</li> <li id="widget_16252692145243" data-tab="2" class="hsg-tabs__heading">Control</li> </ul><h4 class="hsg-tabs__heading hsg-visible-lte-mobile hsg-tabs__active-mobile sales-jtbd1" data-tab="0">Security</h4> <div data-tab="0" class="product-tabs__content hsg-tabs__content hsg-tabs__active hsg-tabs__active-mobile"> <div class="product-tabs__content-container"> <div class="product-tabs__content-left"> <h3 class="product-tabs__content-description">Keep your data safe and protected from bad actors.</h3> </div> <div class="product-tabs__content-details"> <a class="product-tabs__content-enlarge" data-target-modal="Security"> <img class="hsg-deferred" data-src="https://f.hubspotusercontent00.net/hubfs/742851/Imported%20sitepage%20images/Memberships%20IMG%203%20ENG.png" alt="Platform security"> <p class="product-tabs__content-enlarge-label"></p> </a> <div class="hsg-modal-container product-tabs__content-enlarge-modal" data-modal="Security"> <div data-background="secondary4" class="hsg-modal-header"> <span class="hsg-icon hsg-icon-close"></span> </div> <div class="hsg-modal-contents"> <img class="hsg-deferred" data-src="https://f.hubspotusercontent00.net/hubfs/742851/Imported%20sitepage%20images/Memberships%20IMG%203%20ENG.png" alt="Platform security"> </div> </div> <h5 class="product-tabs__content-features-title">Popular Features</h5> <div class="product-tabs__content-features"> <div class="product-tabs__content-features-single"> <div class="product-tabs__content-features-single-title">Standard SSL Certificate</div> <div class="product-tabs__content-features-desc"> Secure your content and lead data with standard SSL on all HubSpot-hosted content. It gives your visitors peace of mind, and can also increase visibility in search results. </div> </div> <div class="product-tabs__content-features-single"> <div class="product-tabs__content-features-single-title">Single sign-on (SSO)</div> <div class="product-tabs__content-features-desc"> Let users sign in to HubSpot using single sign-on credentials, making it easy for them to log in while enhancing security and your control over who has access. </div> </div> <div class="product-tabs__content-features-single"> <div class="product-tabs__content-features-single-title">Two-factor authentication</div> <div class="product-tabs__content-features-desc"> With two-factor authentication (2FA) enabled, logging in requires verification using a second device, such as your mobile phone. </div> </div> </div> <div class="product-tabs__content-features second-features-row"> <div class="product-tabs__content-features-single"> <div class="product-tabs__content-features-single-title">Custom Domain Security Settings</div> <div class="product-tabs__content-features-desc"> Allow your IT teams to manage the security of your HubSpot-hosted content, dictating how external visitors access your website for maximum protection. </div> </div> <div class="product-tabs__content-features-single"> <div class="product-tabs__content-features-single-title">Password-protected pages</div> <div class="product-tabs__content-features-desc"> Password-protect website pages and landing pages, giving you the ability to control who can see the content on a specific page </div> </div> <div class="product-tabs__content-features-single"> <div class="product-tabs__content-features-single-title">Memberships</div> <div class="product-tabs__content-features-desc"> Restrict access to specific HubSpot-hosted web pages, landing pages, and blog content by requiring visitors to log in with a username and password. </div> </div> </div> </div> </div> </div> <h4 class="hsg-tabs__heading hsg-visible-lte-mobile sales-jtbd2" data-tab="1">Privacy</h4> <div data-tab="1" class="product-tabs__content hsg-tabs__content"> <div class="product-tabs__content-container"> <div class="product-tabs__content-left"> <h3 class="product-tabs__content-description">Manage customer data while being mindful of local regulations.</h3> </div> <div class="product-tabs__content-details"> <a class="product-tabs__content-enlarge" data-target-modal="Privacy"> <img class="hsg-deferred" data-src="https://f.hubspotusercontent00.net/hubfs/742851/Imported%20sitepage%20images/cookie-page_en.png" alt="cookie privacy settings"> <p class="product-tabs__content-enlarge-label"></p> </a> <div class="hsg-modal-container product-tabs__content-enlarge-modal" data-modal="Privacy"> <div data-background="secondary4" class="hsg-modal-header"> <span class="hsg-icon hsg-icon-close"></span> </div> <div class="hsg-modal-contents"> <img class="hsg-deferred" data-src="https://f.hubspotusercontent00.net/hubfs/742851/Imported%20sitepage%20images/cookie-page_en.png" alt="cookie privacy settings"> </div> </div> <h5 class="product-tabs__content-features-title">Popular Features</h5> <div class="product-tabs__content-features"> <div class="product-tabs__content-features-single"> <div class="product-tabs__content-features-single-title">GDPR deletion</div> <div class="product-tabs__content-features-desc"> <p>Permanently delete a contact and prevent accidental re-creation.</p> </div> </div> <div class="product-tabs__content-features-single"> <div class="product-tabs__content-features-single-title">Lawful basis processing</div> <div class="product-tabs__content-features-desc"> <p>We’ve overhauled our subscription setup to make “lawful basis to communicate” easy to track, including consent. You can track both opt-ins and opt-outs in HubSpot.</p> </div> </div> <div class="product-tabs__content-features-single"> <div class="product-tabs__content-features-single-title">Consent and cookies</div> <div class="product-tabs__content-features-desc"> <p>Capture a visitor’s consent for cookie tracking, and use different versions of the consent banner depending on page or regional needs.</p> </div> </div> </div> </div> </div> </div> <h4 class="hsg-tabs__heading hsg-visible-lte-mobile sales-jtbd3" data-tab="2">Control</h4> <div data-tab="2" class="product-tabs__content hsg-tabs__content"> <div class="product-tabs__content-container"> <div class="product-tabs__content-left"> <h3 class="product-tabs__content-description">Control access to your customer data as you scale.</h3> </div> <div class="product-tabs__content-details"> <a class="product-tabs__content-enlarge" data-target-modal="Control"> <img class="hsg-deferred" data-src="https://f.hubspotusercontent00.net/hubfs/742851/Imported%20sitepage%20images/Content%20Partitioning%20ENG.png" alt="Content Partitioning"> <p class="product-tabs__content-enlarge-label"></p> </a> <div class="hsg-modal-container product-tabs__content-enlarge-modal" data-modal="Control"> <div data-background="secondary4" class="hsg-modal-header"> <span class="hsg-icon hsg-icon-close"></span> </div> <div class="hsg-modal-contents"> <img class="hsg-deferred" data-src="https://f.hubspotusercontent00.net/hubfs/742851/Imported%20sitepage%20images/Content%20Partitioning%20ENG.png" alt="Content Partitioning"> </div> </div> <h5 class="product-tabs__content-features-title">Popular Features</h5> <div class="product-tabs__content-features"> <div class="product-tabs__content-features-single"> <div class="product-tabs__content-features-single-title">Field-level permissions</div> <div class="product-tabs__content-features-desc"> <p>Disable the editing of specific properties for certain reps to keep your team efficient and your database clean.</p> </div> </div> <div class="product-tabs__content-features-single"> <div class="product-tabs__content-features-single-title">User roles</div> <div class="product-tabs__content-features-desc"> <p>Give each team member using your account the right permission levels for different functionality.</p> </div> </div> <div class="product-tabs__content-features-single"> <div class="product-tabs__content-features-single-title">Hierarchical teams</div> <div class="product-tabs__content-features-desc"> <p>Organize users on multiple levels based on team, region, business unit, brand, or any other dimension, to suit the way your business works.</p> </div> </div> </div> <div class="product-tabs__content-features second-features-row"> <div class="product-tabs__content-features-single"> <div class="product-tabs__content-features-single-title">Partitioning</div> <div class="product-tabs__content-features-desc"> Give teams different permissions for your blog posts, site pages, emails, forms, CTAs, lists, or workflows based on role, region, and more, so they can only see and edit content relevant to them. </div> </div> <div class="product-tabs__content-features-single"> <div class="product-tabs__content-features-single-title">Admin tools</div> <div class="product-tabs__content-features-desc"> Includes permissions, partitioning, exporting user permissions, and more. </div> </div> <div class="product-tabs__content-features-single"> <div class="product-tabs__content-features-single-title">Data sync</div> <div class="product-tabs__content-features-desc"> Automatically sync data two ways between HubSpot and dozens of popular third-party apps. Only available for select HubSpot-built integrations. </div> </div> </div> </div> </div> </div> </div> </section> </div> <div id="hs_cos_wrapper_widget_1626112430980" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section class="section-header" data-background="dark" id="related-resources"><div class="hsg-page-width-normal"> <h2 class="section-header__header section-header--divider"> Related Resources </h2> <p>Check out these resources to learn more about HubSpot’s data privacy, security, and control.</p> </div> </section> </div> <div id="hs_cos_wrapper_widget_1626117611275" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <section class="hsg-cards-grid" data-background="dark"> <div class="hsg-cards-grid__wrapper hsg-page-width-normal"> <div class="hsg-card"> <div class="hsg-card__content"> <div class="hsg-card__text"> <h3 class="hsg-card__heading-text">GDPR Compliance</h3> <p>We've enhanced HubSpot’s CRM platform to enable easier compliance with GDPR.</p><a class="hsg-card__cta" href="https://www.hubspot.com/data-privacy/gdpr" target="_blank" data-mce-target="_blank"> Learn more </a> </div> </div> </div><div class="hsg-card"> <div class="hsg-card__content"> <div class="hsg-card__text"> <h3 class="hsg-card__heading-text">Privacy Policy</h3> <p>The official source for all things data privacy at HubSpot.</p><a class="hsg-card__cta" href="https://legal.hubspot.com/privacy-policy" target="_blank" data-mce-target="_blank"> Learn more </a> </div> </div> </div><div class="hsg-card"> <div class="hsg-card__content"> <div class="hsg-card__text"> <h3 class="hsg-card__heading-text">Legal Overview</h3> <p>Your one stop shop for all legal documentation available for HubSpot.</p><a class="hsg-card__cta" href="https://legal.hubspot.com/legal-stuff" target="_blank" data-mce-target="_blank"> Learn more </a> </div> </div> </div></div> <div class="hsg-cards-grid__wrapper hsg-page-width-normal"> <div class="hsg-card"> <div class="hsg-card__content"> <div class="hsg-card__text"> <h3 class="hsg-card__heading-text">HubSpot Reliability</h3> <p>How we keep customer data safe and build a platform that's reliable.</p><a class="hsg-card__cta" href="https://www.hubspot.com/reliability" target="_blank" data-mce-target="_blank"> Learn more </a> </div> </div> </div><div class="hsg-card"> <div class="hsg-card__content"> <div class="hsg-card__text"> <h3 class="hsg-card__heading-text">Mainsail Framework</h3> <p>A framework for building a secure, reliable, consumer-grade product.</p><a class="hsg-card__cta" href="https://product.hubspot.com/blog/mainsail-framework" target="_blank" data-mce-target="_blank"> Learn more </a> </div> </div> </div><div class="hsg-card"> <div class="hsg-card__content"> <div class="hsg-card__text"> <h3 class="hsg-card__heading-text">Cloud Infrastructure FAQs</h3> <p>Quickly find answers and general information about the HubSpot Cloud Infrastructure hosted on AWS.</p><a class="hsg-card__cta" href="https://knowledge.hubspot.com/account/hubspot-cloud-infrastructure-frequently-asked-questions" target="_blank" data-mce-target="_blank"> Learn more </a> </div> </div> </div></div> <div class="hsg-cards-grid__wrapper hsg-page-width-normal"> <div class="hsg-card"> <div class="hsg-card__content"> <div class="hsg-card__text"> <h3 class="hsg-card__heading-text">SSL and Domain Security</h3> <p>Read knowledge base documentation to learn about how these features work.</p><a class="hsg-card__cta" href="https://knowledge.hubspot.com/domains-and-urls/ssl-and-domain-security-in-hubspot" target="_blank" data-mce-target="_blank"> Learn more </a> </div> </div> </div><div class="hsg-card"> <div class="hsg-card__content"> <div class="hsg-card__text"> <h3 class="hsg-card__heading-text">Real-Time Status</h3> <p>Get real-time information on system status and security.</p><a class="hsg-card__cta" href="https://status.hubspot.com/" target="_blank" data-mce-target="_blank"> Learn more </a> </div> </div> </div><div class="hsg-card"> <div class="hsg-card__content"> <div class="hsg-card__text"> <h3 class="hsg-card__heading-text">CMS Hub Platform and Hosting</h3> <p>Get the details on how CMS Hub provides your IT teams with all the tools they need for proper website monitoring.</p><a class="hsg-card__cta" href="https://www.hubspot.com/products/cms/website-monitoring" target="_blank" data-mce-target="_blank"> Learn more </a> </div> </div> </div></div> </section> </div> <div id="hs_cos_wrapper_widget_1626118805351" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <section class="accordion-2-col" data-background="off-white" id="faq"> <div class="hsg-page-width-normal"> <h2 class="accordion-2-col__header">Frequently Asked Questions</h2> <ul class="hsg-accordion accordion-2-col__left" data-size="small" data-display-option="card"> <li class="hsg-accordion__item"> <button class="hsg-accordion__label"> <h3 class="hsg-accordion__label-text">Where is HubSpot’s product infrastructure hosted?</h3> </button> <div class="hsg-accordion__content"> <div><p><span style="background-color: #ffffff;">HubSpot’s product infrastructure is hosted on Amazon Web Services (AWS) in the United States East region. <br><br>As of July 19, 2021, new HubSpot customers have  the option to store their data in our  EU data center located in Frankfurt, Germany. Existing HubSpot customers can migrate their data to the EU data center using our data migration tool. <a href="https://knowledge.hubspot.com/settings/migrate-your-account-data-to-hubspots-eu-data-center" style="color: #0091ae; background-color: #ffffff;">Learn more about that tool here.</a><span style="color: #76a5af;"></span></span></p> <p><span style="background-color: #ffffff;">HubSpot products are hosted with cloud infrastructure providers with SOC 2 Type 2 and ISO 27001 certifications, among others. The certified protections include dedicated security staff, strictly managed physical access control, and video surveillance.</span></p> <p><span style="background-color: #ffffff;">For more detail, please review our <a href="https://knowledge.hubspot.com/account/hubspot-cloud-infrastructure-frequently-asked-questions" style="color: #0091ae; background-color: #ffffff;">Cloud Infrastructure FAQ page.</a></span></p></div> </div> </li> <li class="hsg-accordion__item"> <button class="hsg-accordion__label"> <h3 class="hsg-accordion__label-text">Does HubSpot offer regional data hosting? </h3> </button> <div class="hsg-accordion__content"> <div><p><span style="background-color: #ffffff;">Our customers are increasingly conscious of where their data is processed and stored. Supporting regional data hosting is a priority for HubSpot and something we are working on in order to provide our customers the flexibility to choose where their customer data is stored. </span></p> <p><span style="background-color: #ffffff;">As of July 19, 2021 new HubSpot customers have had the option to store their data in our EU data center located in Frankfurt, Germany. Existing HubSpot customers that want to migrate their data to the EU data center can use our data migration tool. <a href="https://knowledge.hubspot.com/settings/migrate-your-account-data-to-hubspots-eu-data-center" style="color: #0091ae; background-color: #ffffff;">Learn how to do that here.</a></span></p></div> </div> </li> <li class="hsg-accordion__item"> <button class="hsg-accordion__label"> <h3 class="hsg-accordion__label-text">Does HubSpot have a SOC 2 Type 2 report? A SOC 3 report?</h3> </button> <div class="hsg-accordion__content"> <div><p>HubSpot has a publicly available SOC 3 report attesting to our commitment to meeting rigorous industry standards established by the Trust Service Principles (TSPs) established by the American Institute of Certified Public Accountants (AICPA). You can download the SOC3 report in the downloadable reports section above.</p> <p>HubSpot also has a confidential SOC 2 Type 2 report attesting to the controls we have in place governing the availability, confidentiality, and security of customer data as they map to the TSPs. We are proud of the excellence of our controls and invite you to download a copy of our SOC 2 Type 2 report (in the downloadable reports section above) if you are a customer or prospect.</p></div> </div> </li> <li class="hsg-accordion__item"> <button class="hsg-accordion__label"> <h3 class="hsg-accordion__label-text">Does HubSpot provide bridge letters for their SOC 2 Type 2?</h3> </button> <div class="hsg-accordion__content"> <div><p>Yes, HubSpot does provide bridge letters (in the downloadable reports section above) for customers and prospects.</p></div> </div> </li> <li class="hsg-accordion__item"> <button class="hsg-accordion__label"> <h3 class="hsg-accordion__label-text">What is HubSpot’s uptime commitment?</h3> </button> <div class="hsg-accordion__content"> <div><p>HubSpot is committed to ensuring the availability of our systems by using commercially reasonable efforts to meet a service uptime of 99.95% for our Subscription Service in a given calendar month. Please reference Sec. 5 of the <a href="/product-specific-terms" rel="noopener" target="_blank"><span>Product Specific Terms</span></a> for more details.</p></div> </div> </li> <li class="hsg-accordion__item"> <button class="hsg-accordion__label"> <h3 class="hsg-accordion__label-text">How does HubSpot encrypt data?</h3> </button> <div class="hsg-accordion__content"> <div><p>All sensitive interactions with the HubSpot products (e.g., API calls, login, authenticated sessions to the customer's portal, etc.) are encrypted in-transit with TLS 1.2, or 1.3 and 2,048 bit keys or better. Transport layer security (TLS) is also available by default for customers who host their websites on the HubSpot platform. </p> <p>HubSpot leverages several technologies to ensure stored data is encrypted at rest. The physical and virtualized hard drives used by HubSpot product server instances as well as long-term storage solutions like AWS S3 use AES-256 encryption. User passwords are hashed and are encrypted at rest. Certain email features work by providing an additional level of both at-rest and in-transit encryption.</p></div> </div> </li> <li class="hsg-accordion__item"> <button class="hsg-accordion__label"> <h3 class="hsg-accordion__label-text">Can we modify our own TLS settings? </h3> </button> <div class="hsg-accordion__content"> <div><p>As of March 8 2021, the HubSpot app itself will no longer support TLS 1.0 and TLS 1.1. All of our officially supported web browsers support at least TLS 1.2. See our <a href="https://developers.hubspot.com/changelog/tls-1-and-1-11-sunset" rel="noopener" target="_blank"><span>announcement here</span></a>.</p> <p>This change does not affect CMS Hub website pages. Websites hosted on CMS Hub can choose the TLS version to support. We currently support the latest TLS 1.2 and TLS 1.3 cipher suites and encourage customers to use them. Most browsers and SSL clients default to the most secure option automatically.</p> <p>Please review <a href="https://knowledge.hubspot.com/domains-and-urls/ssl-and-domain-security-in-hubspot" rel="noopener" target="_blank"><span>this knowledge base article</span></a> for instructions on SSL and how to choose your TLS version within HubSpot.</p></div> </div> </li> <li class="hsg-accordion__item"> <button class="hsg-accordion__label"> <h3 class="hsg-accordion__label-text">Can we configure our own Security Headers (HSTS, CSP, etc.)?</h3> </button> <div class="hsg-accordion__content"> <div><p><span style="color: #000000;">For instructions on domain security and security header settings, check out </span><a href="https://knowledge.hubspot.com/domains-and-urls/ssl-and-domain-security-in-hubspot" rel="noopener" target="_blank"><span>this knowledge base article</span></a><span style="color: #000000;">.</span></p></div> </div> </li> <li class="hsg-accordion__item"> <button class="hsg-accordion__label"> <h3 class="hsg-accordion__label-text">Can we perform a penetration test against our HubSpot application?</h3> </button> <div class="hsg-accordion__content"> <div><p>You are permitted to penetration test the HubSpot products, as long as you adhere to <a href="https://bugcrowd.com/hubspot" rel="noopener" target="_blank"><span>these guidelines</span></a> and submit any findings to our Bugcrowd program. These guidelines are set so you can effectively test within the security controls we have in place. Submitting into our Bugcrowd program submits directly into our vulnerability management program. </p> <p>Our <a href="/acceptable-use" rel="noopener" target="_blank"><span>Acceptable Use Policy</span></a> requires that if you perform a penetration test, you must do so in an authorized manner. Testing the app within the <a href="https://bugcrowd.com/hubspot" rel="noopener" target="_blank"><span>guidelines we set forth on</span></a> is what constitutes authorized testing. We recommend using a different IP address for scanning than you use to login to your portal. This mitigates any risk that you may be unable to use your HubSpot portal due to blocks incurred by your tests.</p></div> </div> </li> </ul> <ul class="hsg-accordion accordion-2-col__right" data-size="small" data-display-option="card"> <li class="hsg-accordion__item"> <button class="hsg-accordion__label"> <h3 class="hsg-accordion__label-text">How do I set up Single Sign On (SSO) and Two Factor Authentication (2FA)?</h3> </button> <div class="hsg-accordion__content"> <div><p>The HubSpot products allow users to login to their HubSpot accounts using built-in HubSpot login, “Sign in with Google” login, or Single Sign On (SSO). The built-in login enforces a uniform password policy which requires a minimum of 8 characters and a combination of lower and upper case letters, special characters, whitespace, and numbers. People who use HubSpot’s built-in login cannot change the default password policy.</p> <p>The “Sign in with Google” feature is available to all HubSpot customers. More advanced SAML-based SSO integrated with any SAML-based IDP is available with any hub at the enterprise tier level.</p> <p>Customers who use an SSO provider can set up SSO-based login for their users. Instructions for setting up SSO are available on <a href="https://knowledge.hubspot.com/account/can-i-use-single-sign-on-sso-with-hubspot" rel="noopener" target="_blank"><span>this knowledge base article</span></a> and <a href="https://academy.hubspot.com/lessons/data-protection-hubspot?library=true&hubs_signup-url=offers.hubspot.com/adapt2020&hubs_signup-cta=null" rel="noopener" target="_blank"><span>HubSpot Academy</span></a>. Single Sign On and Google login users can configure a password policy in their SSO provider or with their Google accounts.</p> <p>Customers who use HubSpot’s built-in login are also encouraged to set up <a href="https://knowledge.hubspot.com/account/how-can-i-set-up-two-factor-authentication-for-my-hubspot-login" rel="noopener" target="_blank"><span>two-factor authentication</span></a> for their HubSpot accounts, and portal administrators can configure their HubSpot portals to ensure that all users have two-factor authentication enabled.</p></div> </div> </li> <li class="hsg-accordion__item"> <button class="hsg-accordion__label"> <h3 class="hsg-accordion__label-text">How do I control & restrict access to the HubSpot application?</h3> </button> <div class="hsg-accordion__content"> <div><p>The HubSpot products enforce finely-grained authorization rules for customers. Customers are empowered to create and manage users of their portals and assign the privileges that are appropriate for those users. Please see <a href="https://knowledge.hubspot.com/articles/kcs_article/settings/hubspot-user-roles-guide" rel="noopener" target="_blank"><span>this knowledge base article</span></a> for more information about user roles within the HubSpot products.</p></div> </div> </li> <li class="hsg-accordion__item"> <button class="hsg-accordion__label"> <h3 class="hsg-accordion__label-text">How can I go about performing my own backups of my data?</h3> </button> <div class="hsg-accordion__content"> <div><p>While HubSpot backs up data on our servers for you, <a href="https://knowledge.hubspot.com/account/export-your-content-and-data" rel="noopener" target="_blank"><span>this knowledge base article</span></a> will tell you how to export your content and data if you’d like to back it up on your own.</p></div> </div> </li> <li class="hsg-accordion__item"> <button class="hsg-accordion__label"> <h3 class="hsg-accordion__label-text">What third-party vendors will have access to my data?</h3> </button> <div class="hsg-accordion__content"> <div><p><span style="color: #000000;">Please see the Sub-Processors section in our </span><a href="/dpa" rel="noopener" target="_blank"><span>HubSpot Data Processing Agreement</span></a><span style="color: #000000;">.</span></p></div> </div> </li> <li class="hsg-accordion__item"> <button class="hsg-accordion__label"> <h3 class="hsg-accordion__label-text">What is HubSpot’s cookie policy?</h3> </button> <div class="hsg-accordion__content"> <div><p>You can read all about HubSpot’s cookie policy <a href="/cookie-policy" rel="noopener" target="_blank"><span>here</span></a>.</p></div> </div> </li> <li class="hsg-accordion__item"> <button class="hsg-accordion__label"> <h3 class="hsg-accordion__label-text">How do you evaluate the security of the apps in HubSpot’s App Marketplace?</h3> </button> <div class="hsg-accordion__content"> <div><p><span style="color: #000000;">You can learn all about HubSpot’s </span><a href="https://developers.hubspot.com/docs/api/certification-requirements" rel="noopener" target="_blank"><span>App Marketplace certification requirements here</span></a><span style="color: #000000;">, many of which directly relate to security.</span></p></div> </div> </li> <li class="hsg-accordion__item"> <button class="hsg-accordion__label"> <h3 class="hsg-accordion__label-text">How are my integrations with email protected?</h3> </button> <div class="hsg-accordion__content"> <div><p>As a CRM user, you have the ability to connect your Gmail, Office365, or IMAP-enabled email inbox. </p> <p>Gmail and Office365 integrations are authorized by and protected by the native integration capabilities in those platforms. <br><br>IMAP integration allows your connected inbox to synchronize mail into your CRM from other mail services. When a user sets up an IMAP integration, the HubSpot products act as an IMAP client. The services that support IMAP integrations have many built-in protections: data is encrypted in transit from end-to-end; the data is encrypted at rest at the field level as well as at the database level; and access controls ensure only authorized access to the data.</p></div> </div> </li> </ul> </div> </section></div> <div id="hs_cos_wrapper_widget_1626118207842" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <section class="hsg-cta-block wtctablock" data-background="white"> <div class="hsg-page-width-normal hsg-cta-block__inner"> <div class="hsg-flex hsg-cta-block__content-wrapper"> <div class="hsg-cta-block__content"> <h2 class="hsg-cta-block__header">Scale your business with software you can trust.</h2> <p class="hsg-cta-block__subheader">Your business runs on trust, and that’s why it runs on HubSpot. 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