Virtual Help Centre - Jira Service Management

<!DOCTYPE html> <html lang="en-US" class="cv-layout-responsive"> <head> <script nonce="NzZlYWQyODctZWI4Ny00Mzg1LTkzYzYtMGM3NGQ3NzVlMjZh"> window.performance && window.performance.mark && window.performance.mark("jsd.performance.profile.customer.portal.begin.head"); </script><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=EDGE"><title>Virtual Help Centre - Jira Service Management</title><meta name="viewport" content="initial-scale=1"><meta name="ajs-context-path" content=""><meta name="ajs-sdPluginVersion" content="3.3.0-OD"><meta name="ajs-kb-article-viewed" content="false"><meta name="ajs-region" content="prod-apse"><meta name="ajs-is-synthetic" content="false"><meta name="ajs-fe-statsig-values" 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var(--leftPanelWidth, 0px) minmax(0, 1fr) var(--rightPanelWidth, 0px); grid-template-rows: var(--bannerHeight, 0px) var(--topNavigationHeight, 0px) auto; outline: none;} .css-1btht9s {display: flex; height: 100%; position: relative; grid-area: content;} .css-6drbqp:focus {outline: none;} .css-6drbqp:focus >div {box-shadow: 0px 0px 0px 2px inset var(--ds-border-focused, #4C9AFF); outline: none;} .css-7klh0i {min-width: 0; margin-left: 0; -webkit-box-flex: 1; -webkit-flex-grow: 1; -ms-flex-positive: 1; flex-grow: 1; -webkit-transition: margin-left 300ms cubic-bezier(0.2,0,0,1) 0s; transition: margin-left 300ms cubic-bezier(0.2,0,0,1) 0s;} @media (prefers-reduced-motion: reduce) {.css-7klh0i {-webkit-animation: none; animation: none; -webkit-transition: none; transition: none;}} .css-7klh0i:focus {outline: none;} .css-7klh0i:focus >div {box-shadow: 0px 0px 0px 2px inset var(--ds-border-focused, #4C9AFF); outline: none;} .css-7dnl84 {box-sizing: border-box; -webkit-appearance: none; 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var(--ds-space-200, 16px);}} @media (min-width: 30rem) {.css-4pcdm4 {gap: var(--ds-space-200, 16px);}} @media (min-width: 48rem) {.css-4pcdm4 {gap: var(--ds-space-200, 16px);}} @media (min-width: 64rem) {.css-4pcdm4 {gap: var(--ds-space-300, 24px);}} @media (min-width: 90rem) {.css-4pcdm4 {gap: var(--ds-space-400, 32px);}} @media (min-width: 110rem) {.css-4pcdm4 {gap: var(--ds-space-400, 32px);}} @media all {.css-4pcdm4 {padding-inline: var(--ds-space-200, 16px);}} @media (min-width: 30rem) {.css-4pcdm4 {padding-inline: var(--ds-space-200, 16px);}} @media (min-width: 48rem) {.css-4pcdm4 {padding-inline: var(--ds-space-300, 24px);}} @media (min-width: 64rem) {.css-4pcdm4 {padding-inline: var(--ds-space-400, 32px);}} @media (min-width: 90rem) {.css-4pcdm4 {padding-inline: var(--ds-space-400, 32px);}} @media (min-width: 110rem) {.css-4pcdm4 {padding-inline: var(--ds-space-500, 40px);}} .css-kdsp69 {grid-column: 1/span 12;} @media all {.css-kdsp69 {grid-column-start: 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-ms-appearance: none; appearance: none; border: none; -webkit-align-self: center; -ms-flex-item-align: center; align-self: center; width: 100%; -webkit-align-items: center; -webkit-box-align: center; -ms-flex-align: center; align-items: center; max-width: 840px;} .css-p2hvtt {box-sizing: border-box; -webkit-appearance: none; -moz-appearance: none; -ms-appearance: none; appearance: none; border: none; -webkit-align-self: center; -ms-flex-item-align: center; align-self: center; width: 100%; -webkit-align-items: center; -webkit-box-align: center; -ms-flex-align: center; align-items: center; max-width: 336px; padding-top: var(--ds-space-300, 24px); padding-bottom: var(--ds-space-300, 24px);} @media (min-width: 60rem) {.css-p2hvtt {max-width: 720px;}} @media (min-width: 80rem) {.css-p2hvtt {max-width: 1160px;}} .css-1fkzgp9 {display: flex; box-sizing: border-box; -webkit-flex-direction: column; -ms-flex-direction: column; flex-direction: column; -webkit-box-pack: stretch; -ms-flex-pack: stretch; -webkit-justify-content: stretch; justify-content: stretch; row-gap: var(--ds-space-300, 24px);} .css-1j1p9tr {display: flex; box-sizing: border-box; -webkit-align-items: start; -webkit-box-align: start; -ms-flex-align: start; align-items: start; -webkit-flex-direction: row; -ms-flex-direction: row; flex-direction: row; -webkit-box-pack: center; -ms-flex-pack: center; -webkit-justify-content: center; justify-content: center; -webkit-box-flex-wrap: wrap; -webkit-flex-wrap: wrap; -ms-flex-wrap: wrap; flex-wrap: wrap; padding-inline: var(--ds-space-0, 0px); margin-block: var(--ds-space-0, 0px); row-gap: var(--ds-space-400, 32px);} @media (min-width: 37.5rem) {.css-1j1p9tr {-webkit-column-gap: calc(100% - 336px * 2); column-gap: calc(100% - 336px * 2);}} @media (min-width: 80rem) {.css-1j1p9tr {-webkit-column-gap: calc((100% - 336px * 3) / 2); column-gap: calc((100% - 336px * 3) / 2);}} .css-1f5rn35 {display: flex; box-sizing: border-box; -webkit-align-items: start; -webkit-box-align: start; -ms-flex-align: start; align-items: start; -webkit-flex-direction: row; -ms-flex-direction: row; flex-direction: row; margin-block: var(--ds-space-0, 0px); max-width: 264px;} @media (min-width: 37.5rem) {.css-1f5rn35 {max-width: 336px;}} .css-13t386j:focus {outline: 2px solid var(--ds-border-focused, #2684FF); outline-offset: 2px;} .css-13t386j:focus-visible {outline: 2px solid var(--ds-border-focused, #2684FF); outline-offset: 2px;} .css-13t386j:focus:not(:focus-visible) {outline: none;} @media screen and (forced-colors: active), screen and (-ms-high-contrast: active) {.css-13t386j:focus-visible {outline: 1px solid;}} .css-8froph,.css-8froph:hover,.css-8froph:active,.css-8froph:focus,.css-8froph:focus-visible,.css-8froph:visited,.css-8froph:disabled,.css-8froph[disabled] {-webkit-align-items: baseline; -webkit-box-align: baseline; -ms-flex-align: baseline; align-items: baseline; border-width: 0; border-radius: var(--ds-border-radius, 3px); box-sizing: border-box; display: inline-flex; font-size: inherit; font-style: normal; font-family: inherit; font-weight: 500; max-width: 100%; position: relative; text-align: center; -webkit-text-decoration: none; text-decoration: none; -webkit-transition: background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47, 0.03, 0.49, 1.38); transition: background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47, 0.03, 0.49, 1.38); white-space: nowrap; background: var(--ds-background-neutral-subtle, none); color: #1c71ac !important; cursor: pointer; height: 2.2857142857142856em; line-height: 2.2857142857142856em; padding: 0 10px; vertical-align: middle; width: auto; -webkit-box-pack: center; -ms-flex-pack: center; -webkit-justify-content: center; justify-content: center; outline: none;} .css-8froph::-moz-focus-inner,.css-8froph:hover::-moz-focus-inner,.css-8froph:active::-moz-focus-inner,.css-8froph:focus::-moz-focus-inner,.css-8froph:focus-visible::-moz-focus-inner,.css-8froph:visited::-moz-focus-inner,.css-8froph:disabled::-moz-focus-inner,.css-8froph[disabled]::-moz-focus-inner {border: 0; margin: 0; padding: 0;} .css-8froph:focus {outline: 2px solid var(--ds-border-focused, #2684FF); outline-offset: 2px;} .css-8froph:focus-visible {outline: 2px solid var(--ds-border-focused, #2684FF); outline-offset: 2px;} .css-8froph:focus:not(:focus-visible) {outline: none;} @media screen and (forced-colors: active), screen and (-ms-high-contrast: active) {.css-8froph:focus-visible {outline: 1px solid;}} .css-178ag6o {opacity: 1; -webkit-transition: opacity 0.3s; transition: opacity 0.3s; margin: 0 2px; -webkit-box-flex: 1; -webkit-flex-grow: 1; -ms-flex-positive: 1; flex-grow: 1; -webkit-flex-shrink: 1; -ms-flex-negative: 1; flex-shrink: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;} .css-k36lcy {opacity: 1; -webkit-transition: opacity 0.3s; transition: opacity 0.3s; display: flex; margin: 0 2px; -webkit-box-flex: 0; -webkit-flex-grow: 0; -ms-flex-positive: 0; flex-grow: 0; -webkit-flex-shrink: 0; -ms-flex-negative: 0; flex-shrink: 0; -webkit-align-self: center; -ms-flex-item-align: center; align-self: center; font-size: 0; line-height: 0; -webkit-user-select: none; -moz-user-select: none; -ms-user-select: none; user-select: none; --ds--button--new-icon-padding-end: var(--ds-space-050, 4px); --ds--button--new-icon-padding-start: var(--ds-space-025, 2px); -webkit-margin-end: var(--ds-space-negative-025, -2px); margin-inline-end: var(--ds-space-negative-025, -2px);} .css-h6f76c {box-sizing: border-box; -webkit-appearance: none; -moz-appearance: none; -ms-appearance: none; appearance: none; border: none; -webkit-align-self: center; -ms-flex-item-align: center; align-self: center; width: 100%; -webkit-align-items: center; -webkit-box-align: center; -ms-flex-align: center; align-items: center; padding-top: var(--ds-space-300, 24px); padding-bottom: var(--ds-space-300, 24px);} .css-rks9jp {display: flex; box-sizing: border-box; -webkit-flex-direction: column; -ms-flex-direction: column; flex-direction: column; -webkit-box-pack: stretch; -ms-flex-pack: stretch; -webkit-justify-content: stretch; justify-content: stretch; row-gap: var(--ds-space-200, 16px); width: 100%; max-width: 840px; margin-inline: auto; padding-inline: var(--ds-space-600, 48px);} .css-52e8lz {display: flex; box-sizing: border-box; -webkit-flex-direction: column; -ms-flex-direction: column; flex-direction: column; -webkit-box-pack: stretch; -ms-flex-pack: stretch; -webkit-justify-content: stretch; justify-content: stretch; margin-top: var(--ds-space-0, 0px); padding-left: var(--ds-space-0, 0px); row-gap: var(--ds-space-150, 12px); list-style-type: none;} .css-1vzapdj {box-sizing: border-box; -webkit-appearance: none; -moz-appearance: none; -ms-appearance: none; appearance: none; border: none; word-wrap: break-word; margin-top: var(--ds-space-0, 0px);} ._1e0c1txw {display: flex;} ._2lx21bp4 {flex-direction: column;} ._16jlkb7n {flex-grow: 1;} ._1o9zkb7n {flex-shrink: 1;} ._i0dl1wug {flex-basis: auto;} ._1tke1osq {min-height: 100%;} ._kqswh2mm {position: relative;} ._n3td1imi {padding-bottom: var(--_1r1tno);} ._bfhkmpv7 {background-color: var(--_128mzge);} ._bfhkglyw {background-color: none;} ._4t3i1osq {height: 100%;} ._1bsb1osq {width: 100%;} ._vchhusvi {box-sizing: border-box;} ._zulp1piz {gap: var(--_60eg63);} ._y3gn1ckq {text-align: var(--_ajlr49);} ._1rquusvi * {box-sizing: border-box;} ._19pkidpf {margin-top: 0;} ._2hwx1wug {margin-right: auto;} ._otyridpf {margin-bottom: 0;} ._18u01wug {margin-left: auto;} ._1bahesu3 {justify-content: flex-end;} ._ca0qwtt2 {padding-top: var(--_1il4389);} ._n3td8tkg {padding-bottom: var(--_bfspgr);} ._1wyb1tcg {font-size: 24px;} ._k48pbfng {font-weight: 500;} ._1dyzz5jk {letter-spacing: -.01em;} ._otyr1piz {margin-bottom: var(--_60eg63);} ._syaz3tts {color: var(--_62kwd4);} ._syaz1pac {color: var(--_5hv87);} ._1yt4rzs6 {padding: 0 var(--_1g96ll0);} ._1ltvidpf {left: 0;} ._154iidpf {top: 0;} ._94n5idpf {bottom: 0;} ._4cvr1h6o {align-items: center;} ._1wpz1h6o {align-self: center;} ._u5f31y6q {padding-right: var(--_11x4aft);} ._11c8qk37{font:var(--ds-font-body-UNSAFE_small,normal 400 9pt/1pc ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Ubuntu,system-ui,"Helvetica Neue",sans-serif)} ._1yt4nmcz{padding:var(--_a5vo3x)} ._2rko1sit{border-radius:var(--ds-border-radius,3px)} ._152tze3t{inset-block-start:var(--ds-space-0,0)} ._18m915vq{overflow-y:hidden} ._1bto1l2s{text-overflow:ellipsis} ._1e02ze3t{inset-inline-start:var(--ds-space-0,0)} ._1i4q1hna{overflow-wrap:break-word} ._1reo15vq{overflow-x:hidden} ._bfhkpioe{background-color:var(--_yr7xfv)} ._o5721q9c{white-space:nowrap} ._p12f1pna{max-width:420px} ._p12fp3fh{max-width:15pc} ._slp31hna{word-wrap:break-word} ._syaz1i9p{color:var(--_ywovvi)} ._vchhusvi{box-sizing:border-box} @media (min-width:30em) {._jkdiuu9g {max-width: 840px;}._lcks8tkg {padding-right: var(--_bfspgr);}._syd28tkg {padding-left: var(--_bfspgr);}} </style> </head> <body class="cv-layout aui-theme-default js-focus-visible sc-dxZgTM dfMfQI px-paper-layout sc-hEsumM towDO"> <div id="root"><div></div><input type="hidden" data-lazy-begin="1qnh6cr"/><input type="hidden" data-lazy-end="1qnh6cr"/><div data-layout-container="true" data-testid="page-layout" tabindex="-1" class="css-99gcuh"><div class="css-1btht9s"><div class="sc-eXEjpC kMGqsL sc-kafWEX jHOinG"><div class="sc-eTuwsz cdWpLJ"><div class="sc-ibxdXY fMVfnU"><div class="sc-RefOD jkFXjQ"><div class="sc-gzOgki gDlvpJ"></div><main class="sc-hwwEjo edaztw sc-jtRfpW bCmOWK"><div data-testid="main" class="css-7klh0i" id="main" data-ds--page-layout--slot="main"><div class="_1e0c1txw _2lx21bp4 _16jlkb7n _1o9zkb7n _i0dl1wug _1tke1osq"><input type="hidden" data-lazy-begin="beq858"/><main style="--_1r1tno:var(--ds-space-400, 32px)" class="_kqswh2mm _n3td1imi"><div data-testid="layout-view-renderer" class="_kqswh2mm"><div class="css-7dnl84"><header class="sc-jqCOkK ljoOtg"><a class="sc-tilXH cv-exclude-from-customisation huWGaR" aria-label="Help Center" href="/servicedesk/customer/portals" target="_self"><div class="sc-jbKcbu echgod"><span>Virtual Help Centre</span></div></a><nav class="sc-uJMKN jzuDzF"><div class="sc-bbmXgH kQFXNA" role="list"></div></nav></header></div><div class="css-k5cxwk"><div class="css-1npayr"><div data-testid="layout-section-box-wrapper" style="--_128mzge:#1c71ac" class="_bfhkmpv7"><section style="background-image:inherit;background-color:initial" class="css-1mt5r7j" id="ari:cloud:help::layout/98486cbe-be14-4ebc-b918-aff05b51e5e4/home-page-template:1a0e5b60-eafc-4cda-9246-b0b36d1438b6/section/9e77d5ca-d644-4562-82d9-04470944ddf8" data-testid="layout-section"><div class="css-4pcdm4"><div style="--grid-item-xxs-start:auto;--grid-item-sm-span:12" class="css-kdsp69"><div id="ari:cloud:help::layout/98486cbe-be14-4ebc-b918-aff05b51e5e4/home-page-template:1a0e5b60-eafc-4cda-9246-b0b36d1438b6/subsection/5db3a4ce-b007-424c-b2b5-a757d8cb0e4b" class="_4t3i1osq _1bsb1osq _vchhusvi"><div style="--_60eg63:var(--ds-space-100, 8px);--_ajlr49:left" class="_4t3i1osq _1e0c1txw _vchhusvi _2lx21bp4 _zulp1piz _y3gn1ckq"><div class=" css-f7xrsg" data-testid="element-root"><div style="height:352px;--_bfspgr:var(--ds-space-600, 48px);--_1il4389:var(--ds-space-300, 24px)" class="_vchhusvi _1rquusvi _1bsb1osq _19pkidpf _2hwx1wug _otyridpf _18u01wug _jkdiuu9g _lcks8tkg _syd28tkg _1e0c1txw _2lx21bp4 _1bahesu3 _ca0qwtt2 _n3td8tkg"><h1 style="text-align:left;--_60eg63:var(--ds-space-100, 8px);--_62kwd4:#ffffff;--_5hv87:var(--ds-text, #172B4D)" class="_1wyb1tcg _k48pbfng _1dyzz5jk _otyr1piz _syaz3tts">Welcome to APIIT Education Group Virtual Help Centre</h1><div class="css-1f06fv6" aria-expanded="false" aria-haspopup="false"><div></div><div style="border-color:var(--ds-border-input, #dee0e4);background-color:var(--ds-background-input, white)" class="css-xrrd3p"><div class="css-1au07qt"><div style="--_1g96ll0:var(--ds-space-200, 16px);--_11x4aft:var(--ds-space-050, 4px)" class="_1yt4rzs6 _4t3i1osq _1ltvidpf _154iidpf _94n5idpf _1e0c1txw _4cvr1h6o _1wpz1h6o _u5f31y6q"><span data-vc="icon-undefined" aria-hidden="true" style="--icon-primary-color:var(--ds-icon-subtle, #6B778C);--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-snhnyn"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><path fill="currentcolor" fill-rule="evenodd" d="m16.436 15.085 3.94 4.01a1 1 0 0 1-1.425 1.402l-3.938-4.006a7.5 7.5 0 1 1 1.423-1.406M10.5 16a5.5 5.5 0 1 0 0-11 5.5 5.5 0 0 0 0 11"/></svg></span></div><input class="sc-kvZOFW iiXbqd" data-testid="search-textbox-v2" type="text" autoComplete="off" spellcheck="false" aria-label="Search terms" placeholder="Search for information" aria-description="Typing letters in the search input updates the search results in below data table" value=""/></div></div></div></div></div></div></div></div></div></section></div><div data-testid="layout-section-box-wrapper" style="--_128mzge:#DCE9F2" class="_bfhkmpv7"><section style="background-image:inherit;background-color:initial" class="css-1mt5r7j" id="ari:cloud:help::layout/98486cbe-be14-4ebc-b918-aff05b51e5e4/home-page-template:1a0e5b60-eafc-4cda-9246-b0b36d1438b6/section/d8219568-5114-4e1c-ba7d-2b45023b21bc" data-testid="layout-section"><div class="css-4pcdm4"><div style="--grid-item-xxs-start:auto;--grid-item-sm-span:12" class="css-kdsp69"><div id="ari:cloud:help::layout/98486cbe-be14-4ebc-b918-aff05b51e5e4/home-page-template:1a0e5b60-eafc-4cda-9246-b0b36d1438b6/subsection/d2f500ee-0001-4a88-89dc-a865a2413262" class="_4t3i1osq _1bsb1osq _vchhusvi"><div style="--_60eg63:var(--ds-space-100, 8px);--_ajlr49:left" class="_4t3i1osq _1e0c1txw _vchhusvi _2lx21bp4 _zulp1piz _y3gn1ckq"><div class="sc-btzYZH jCmrTU no-focus sc-feJyhm jgaeTi" data-testid="fake-button" role="region" tabindex="-1" aria-expanded="true"><div class="sc-iYUSvU kvQgvb sc-dfVpRl fXWhRZ"><div class="sc-iELTvK iuddPO"><div class="sc-elJkPf iYJWMi"><div class="sc-lhVmIH kAZuQy" id="announcement-header" data-testid="announcement-banner-header">Note </div><div class="sc-bYSBpT fzGxHQ" id="announcement-message"><p>You can go to the <a href="https://apiit.atlassian.net/wiki/spaces/KB/overview" class="external-link" rel="nofollow noreferrer" target="_blank" style="text-decoration: underline;">Knowledge Base Home Page</a>.<br> Please select the functional unit you would like to reach or inquire about an issue. Our team will get back to you as quickly as possible. Kindly, "Log in" to help centre to send request to other functional unit -"Teaching & Learning", "Immigration", etc.</p></div></div></div></div></div></div></div></div></div></section></div><div data-testid="layout-section-box-wrapper" style="--_128mzge:var(--c-, )" class="_bfhkglyw"><section style="background-image:inherit;background-color:initial" class="css-1mt5r7j" id="ari:cloud:help::layout/98486cbe-be14-4ebc-b918-aff05b51e5e4/home-page-template:1a0e5b60-eafc-4cda-9246-b0b36d1438b6/section/021b86bb-b48f-4c07-9f86-3e7677d3e78d" data-testid="layout-section"><div class="css-4pcdm4"><div style="--grid-item-xxs-start:auto;--grid-item-sm-span:12" class="css-kdsp69"><div id="ari:cloud:help::layout/98486cbe-be14-4ebc-b918-aff05b51e5e4/home-page-template:1a0e5b60-eafc-4cda-9246-b0b36d1438b6/subsection/f2406929-0946-49f4-a8de-c58cf93eeece" class="_4t3i1osq _1bsb1osq _vchhusvi"><div style="--_60eg63:var(--ds-space-100, 8px);--_ajlr49:left" class="_4t3i1osq _1e0c1txw _vchhusvi _2lx21bp4 _zulp1piz _y3gn1ckq"><div class=" css-1vbfcpq" data-testid="element-root"><div class="sc-cHSUfg gZSfHt"></div></div></div></div></div></div></section></div><div data-testid="layout-section-box-wrapper" style="--_128mzge:var(--c-, )" class="_bfhkglyw"><section style="background-image:inherit;background-color:initial" class="css-1mt5r7j" id="ari:cloud:help::layout/98486cbe-be14-4ebc-b918-aff05b51e5e4/home-page-template:1a0e5b60-eafc-4cda-9246-b0b36d1438b6/section/581513a3-4572-4433-b08a-9265db02aa2a" data-testid="layout-section"><div class="css-4pcdm4"><div style="--grid-item-xxs-start:auto;--grid-item-sm-span:12" class="css-kdsp69"><div id="ari:cloud:help::layout/98486cbe-be14-4ebc-b918-aff05b51e5e4/home-page-template:1a0e5b60-eafc-4cda-9246-b0b36d1438b6/subsection/9cadf6ad-71ba-4114-919d-e993746433bf" class="_4t3i1osq _1bsb1osq _vchhusvi"><div style="--_60eg63:var(--ds-space-100, 8px);--_ajlr49:left" class="_4t3i1osq _1e0c1txw _vchhusvi _2lx21bp4 _zulp1piz _y3gn1ckq"><div class=" css-f7xrsg" data-testid="element-root"><div class="css-k5cxwk"><input type="hidden" data-lazy-begin="1ah4crw"/><div class="sc-gbOuXE gmKLCM"><input type="hidden" data-lazy-begin="1mxwegb"/><input type="hidden" data-lazy-end="1mxwegb"/><input type="hidden" data-lazy-begin="1mxwegb"/><input type="hidden" data-lazy-end="1mxwegb"/></div><input type="hidden" data-lazy-end="1ah4crw"/></div></div></div></div></div></div></section></div><div data-testid="layout-section-box-wrapper" style="--_128mzge:var(--c-, )" class="_bfhkglyw"><section style="background-image:inherit;background-color:initial" class="css-1mt5r7j" id="ari:cloud:help::layout/98486cbe-be14-4ebc-b918-aff05b51e5e4/home-page-template:1a0e5b60-eafc-4cda-9246-b0b36d1438b6/section/4bd775ba-d72b-44e2-a568-24420d3c8c4b" data-testid="layout-section"><div class="css-4pcdm4"><div style="--grid-item-xxs-start:auto;--grid-item-sm-span:12" class="css-kdsp69"><div id="ari:cloud:help::layout/98486cbe-be14-4ebc-b918-aff05b51e5e4/home-page-template:1a0e5b60-eafc-4cda-9246-b0b36d1438b6/subsection/04a74839-b487-4277-8af2-5c66ef5ea220" class="_4t3i1osq _1bsb1osq _vchhusvi"><div style="--_60eg63:var(--ds-space-100, 8px);--_ajlr49:left" class="_4t3i1osq _1e0c1txw _vchhusvi _2lx21bp4 _zulp1piz _y3gn1ckq"></div></div></div></div></section></div><div data-testid="layout-section-box-wrapper" style="--_128mzge:var(--c-, )" class="_bfhkglyw"><section style="background-image:inherit;background-color:initial" class="css-1mt5r7j" id="ari:cloud:help::layout/98486cbe-be14-4ebc-b918-aff05b51e5e4/home-page-template:1a0e5b60-eafc-4cda-9246-b0b36d1438b6/section/22fcdcb2-453d-4c95-b99d-269d9e17fe88" data-testid="layout-section"><div class="css-4pcdm4"><div style="--grid-item-xxs-start:auto;--grid-item-sm-span:12" class="css-kdsp69"><div id="ari:cloud:help::layout/98486cbe-be14-4ebc-b918-aff05b51e5e4/home-page-template:1a0e5b60-eafc-4cda-9246-b0b36d1438b6/subsection/faf1c540-05ea-4233-bb86-85060940ce93" class="_4t3i1osq _1bsb1osq _vchhusvi"><div style="--_60eg63:var(--ds-space-100, 8px);--_ajlr49:left" class="_4t3i1osq _1e0c1txw _vchhusvi _2lx21bp4 _zulp1piz _y3gn1ckq"><div class=" css-p2hvtt" data-testid="element-root"><h2 class="sc-cpmLhU jtzcsP">Featured portals</h2><div class="css-1fkzgp9"><ol class=" css-1j1p9tr"><li class="css-1f5rn35"><div tabindex="0" role="link" class="sc-iujRgT bxYjAj" aria-label="IT Helpdesk" data-test-id="portal:IT Helpdesk"><div class="sc-cQFLBn jPnPwG"><div class="sc-exAgwC dQKDLE"><img class="sc-cMhqgX kzQZYf" src="/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/3" alt="" draggable="false"/></div><div class="sc-bMVAic gQzpGd"><div class="sc-gqPbQI kqBUIV" title="IT Helpdesk">IT Helpdesk</div><div class="sc-hORach eULiCx" title="<p>Are you having problems with our IT services - APSpace, Moodle, APkey login, Wi-Fi (BYOD), iConsult etc.? Open a ticket with us and get it resolved.</p>"><p>Are you having problems with our IT services - APSpace, Moodle, APkey login, Wi-Fi (BYOD), iConsult etc.? Open a ticket with us and get it resolved.</p></div></div></div></div></li><li class="css-1f5rn35"><div tabindex="0" role="link" class="sc-iujRgT bxYjAj" aria-label="Accommodation" data-test-id="portal:Accommodation"><div class="sc-cQFLBn jPnPwG"><div class="sc-exAgwC dQKDLE"><img class="sc-cMhqgX kzQZYf" src="/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/35" alt="" draggable="false"/></div><div class="sc-bMVAic gQzpGd"><div class="sc-gqPbQI kqBUIV" title="Accommodation">Accommodation</div><div class="sc-hORach eULiCx" title="<p>Do you have inquiry/request? Issues in your accommodation like - plumbing, electrical, access card, door lock etc. ? Open a ticket and our Accommodation staff will assist you.</p>"><p>Do you have inquiry/request? Issues in your accommodation like - plumbing, electrical, access card, door lock etc. ? Open a ticket and our Accommodation staff will assist you.</p></div></div></div></div></li><li class="css-1f5rn35"><div tabindex="0" role="link" class="sc-iujRgT bxYjAj" aria-label="Academic Administration" data-test-id="portal:Academic Administration"><div class="sc-cQFLBn jPnPwG"><div class="sc-exAgwC dQKDLE"><img class="sc-cMhqgX kzQZYf" src="/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/5" alt="" draggable="false"/></div><div class="sc-bMVAic gQzpGd"><div class="sc-gqPbQI kqBUIV" title="Academic Administration">Academic Administration</div><div class="sc-hORach eULiCx" title="<p>Get assistance from administrative staff to help you with inquiries related to - exam dockets, attendance, EC, resit, referral exam, progression, results, transcripts, certificates etc.</p>"><p>Get assistance from administrative staff to help you with inquiries related to - exam dockets, attendance, EC, resit, referral exam, progression, results, transcripts, certificates etc.</p></div></div></div></div></li><li class="css-1f5rn35"><div tabindex="0" role="link" class="sc-iujRgT bxYjAj" aria-label="Change Request (Staff Only)" data-test-id="portal:Change Request (Staff Only)"><div class="sc-cQFLBn jPnPwG"><div class="sc-exAgwC dQKDLE"><img class="sc-cMhqgX kzQZYf" src="/rest/servicedesk/1/customer/viewport-resources/portal-logo/45/49" alt="" draggable="false"/></div><div class="sc-bMVAic gQzpGd"><div class="sc-gqPbQI kqBUIV" title="Change Request (Staff Only)">Change Request (Staff Only)</div><div class="sc-hORach eULiCx" title="<p>One-stop center for all requests to propose changes/upgrades for university-wide support systems</p>"><p>One-stop center for all requests to propose changes/upgrades for university-wide support systems</p></div></div></div></div></li><li class="css-1f5rn35"><div tabindex="0" role="link" class="sc-iujRgT bxYjAj" aria-label="Bursary" data-test-id="portal:Bursary"><div class="sc-cQFLBn jPnPwG"><div class="sc-exAgwC dQKDLE"><img class="sc-cMhqgX kzQZYf" src="/rest/servicedesk/1/customer/viewport-resources/portal-logo/21/28" alt="" draggable="false"/></div><div class="sc-bMVAic gQzpGd"><div class="sc-gqPbQI kqBUIV" title="Bursary">Bursary</div><div class="sc-hORach eULiCx" title="<p>Do you have inquiry related to your fee payment? Open a ticket with us and our staff will assist you.</p>"><p>Do you have inquiry related to your fee payment? Open a ticket with us and our staff will assist you.</p></div></div></div></div></li><li class="css-1f5rn35"><div tabindex="0" role="link" class="sc-iujRgT bxYjAj" aria-label="Visa and Immigration" data-test-id="portal:Visa and Immigration"><div class="sc-cQFLBn jPnPwG"><div class="sc-exAgwC dQKDLE"><img class="sc-cMhqgX kzQZYf" src="/rest/servicedesk/1/customer/viewport-resources/portal-logo/17/31" alt="" draggable="false"/></div><div class="sc-bMVAic gQzpGd"><div class="sc-gqPbQI kqBUIV" title="Visa and Immigration">Visa and Immigration</div><div class="sc-hORach eULiCx" title="<p>Get assistance from our Immigration staff with your visa application inquiries such as; visa renewal, visa cancellation, special pass, transfer endorsement, etc.</p>"><p>Get assistance from our Immigration staff with your visa application inquiries such as; visa renewal, visa cancellation, special pass, transfer endorsement, etc.</p></div></div></div></div></li><li class="css-1f5rn35"><div tabindex="0" role="link" class="sc-iujRgT bxYjAj" aria-label="Library" data-test-id="portal:Library"><div class="sc-cQFLBn jPnPwG"><div class="sc-exAgwC dQKDLE"><img class="sc-cMhqgX kzQZYf" src="/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/14" alt="" draggable="false"/></div><div class="sc-bMVAic gQzpGd"><div class="sc-gqPbQI kqBUIV" title="Library">Library</div><div class="sc-hORach eULiCx" title="<p>Do you need help or assistance using our library resources? We offer a range of help &amp; support services to all our library patrons.</p>"><p>Do you need help or assistance using our library resources? We offer a range of help & support services to all our library patrons.</p></div></div></div></div></li><li class="css-1f5rn35"><div tabindex="0" role="link" class="sc-iujRgT bxYjAj" aria-label="Internship" data-test-id="portal:Internship"><div class="sc-cQFLBn jPnPwG"><div class="sc-exAgwC dQKDLE"><img class="sc-cMhqgX kzQZYf" src="/rest/servicedesk/1/customer/viewport-resources/portal-logo/20/15" alt="" draggable="false"/></div><div class="sc-bMVAic gQzpGd"><div class="sc-gqPbQI kqBUIV" title="Internship">Internship</div><div class="sc-hORach eULiCx" title="<p>Do you need any assistance related to your Internship Module? Reach out to us and we will assist with your inquiry.</p>"><p>Do you need any assistance related to your Internship Module? Reach out to us and we will assist with your inquiry.</p></div></div></div></div></li><li class="css-1f5rn35"><div tabindex="0" role="link" class="sc-iujRgT bxYjAj" aria-label="Career Centre" data-test-id="portal:Career Centre"><div class="sc-cQFLBn jPnPwG"><div class="sc-exAgwC dQKDLE"><img class="sc-cMhqgX kzQZYf" src="/rest/servicedesk/1/customer/viewport-resources/portal-logo/15/26" alt="" draggable="false"/></div><div class="sc-bMVAic gQzpGd"><div class="sc-gqPbQI kqBUIV" title="Career Centre">Career Centre</div><div class="sc-hORach eULiCx" title="<p>Do you need help in your job search both Full Time and Internship Roles? Reach out to us for support and we will assist you.</p>"><p>Do you need help in your job search both Full Time and Internship Roles? Reach out to us for support and we will assist you.</p></div></div></div></div></li></ol><button id="explore-all-projects" aria-expanded="true" class="sc-cTjmhe dxYqXP css-8froph" tabindex="0" type="button"><span class="css-178ag6o">Show more portals (7)</span><span class="css-k36lcy"><span data-vc="icon-undefined" aria-hidden="true" style="--icon-primary-color:currentColor;--icon-secondary-color:var(--ds-surface, #FFFFFF)" class="css-snhnyn"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation"><path fill="currentcolor" fill-rule="evenodd" d="M8.292 10.293a1.01 1.01 0 0 0 0 1.419l2.939 2.965c.218.215.5.322.779.322s.556-.107.769-.322l2.93-2.955a1.01 1.01 0 0 0 0-1.419.987.987 0 0 0-1.406 0l-2.298 2.317-2.307-2.327a.99.99 0 0 0-1.406 0"/></svg></span></span></button></div></div></div></div></div></div></section></div><div data-testid="layout-section-box-wrapper" style="--_128mzge:var(--c-, )" class="_bfhkglyw"><section style="background-image:inherit;background-color:initial" class="css-1mt5r7j" id="ari:cloud:help::layout/98486cbe-be14-4ebc-b918-aff05b51e5e4/home-page-template:1a0e5b60-eafc-4cda-9246-b0b36d1438b6/section/78fb55b7-31ac-4340-8339-b3aea6d75fcc" data-testid="layout-section"><div class="css-4pcdm4"><div style="--grid-item-xxs-start:auto;--grid-item-sm-span:12" class="css-kdsp69"><div id="ari:cloud:help::layout/98486cbe-be14-4ebc-b918-aff05b51e5e4/home-page-template:1a0e5b60-eafc-4cda-9246-b0b36d1438b6/subsection/76adf28d-e665-4b29-b824-c859d1b063bd" class="_4t3i1osq _1bsb1osq _vchhusvi"><div style="--_60eg63:var(--ds-space-100, 8px);--_ajlr49:left" class="_4t3i1osq _1e0c1txw _vchhusvi _2lx21bp4 _zulp1piz _y3gn1ckq"><div class=" css-h6f76c" data-testid="element-root"><div class="css-rks9jp"><h2 class="sc-bfYoXt lplhcp">Suggested forms</h2><ul class=" css-52e8lz"><li class="css-1vzapdj"><div class="sc-hMqMXs krTnmg"><div class="sc-kEYyzF ewwDrn"><img class="sc-cMhqgX kzQZYf" src="https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320" alt=""/></div><div class="sc-kkGfuU iAKJgB"><div class="sc-eAKXzc cYLdCl"><a class="sc-cugefK kLERbJ" href="/servicedesk/customer/portal/4/create/10029" target="_self">Get IT help in IT Helpdesk</a></div><div class="sc-iNhVCk htYfoj"><p>Having issues with any of our IT services? Open a request ticket with us and get assistance to resolve your issue.</p></div></div></div></li><li class="css-1vzapdj"><div class="sc-hMqMXs krTnmg"><div class="sc-kEYyzF ewwDrn"><img class="sc-cMhqgX kzQZYf" src="https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320" alt=""/></div><div class="sc-kkGfuU iAKJgB"><div class="sc-eAKXzc cYLdCl"><a class="sc-cugefK kLERbJ" href="/servicedesk/customer/portal/6/create/10042" target="_self">Ask Admin in Academic Administration</a></div><div class="sc-iNhVCk htYfoj"><p>Do you have any questions or issue related to academic administration? 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