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{"work":{"id":90827561,"created_at":"2022-11-15T05:00:05.407-08:00","from_world_paper_id":220337869,"updated_at":"2024-11-27T19:56:01.973-08:00","_data":{"publisher":"Springer Science and Business Media LLC","grobid_abstract":"As a consequence of the recent progress of virtual learning environments at universities, there are many theoretical and empirical studies focused on analyzing whether the website design or rather the personal characteristics of the students, are the most influential factors on their satisfaction. However, it is very important to differentiate the impact of these factors in order to improve the student satisfaction in the classroom. This paper deals with a topic relating Information and Communication Technologies (ICT) usage in Higher Education and particularly website design. An experiment was carried out based on a questionnaire to collect data and a factorial design for evaluating the relationship between website appearance and usability on student satisfaction. Besides, gender is considered as a moderator of this relationship with the aim of finding the best combination of the website design for each group of students. The total number of students in this experiment was 543 and the results here presented are part of an international research which involved institutions from Mexico, Portugal and Spain. In this paper a wide spatial representation of cross-sectional nature has been obtained, and it is concluded that website appearance and usability, as well as gender of the students, are very relevant on satisfaction in the learning process of the students. The main contribution of this paper is to show the usefulness of these results in several groups of students with very similar academic and professional circumstances worldwide.","publication_date":"2015,,","publication_name":"International Review on Public and Nonprofit Marketing","grobid_abstract_attachment_id":"94282731"},"document_type":"paper","pre_hit_view_count_baseline":null,"quality":"high","language":"en","title":"Investigating website appearance and usability effects on student satisfaction with the website: a descriptive analysis in three countries","broadcastable":true,"draft":null,"has_indexable_attachment":true,"indexable":true}}["work"]; window.loswp.workCoauthors = [27971897]; window.loswp.locale = "en"; window.loswp.countryCode = "SG"; window.loswp.cwvAbTestBucket = ""; window.loswp.designVariant = "ds_vanilla"; window.loswp.fullPageMobileSutdModalVariant = "control"; window.loswp.useOptimizedScribd4genScript = false; window.loswp.appleClientId = 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on","attachmentId":73396235,"attachmentType":"pdf","work_url":"https://www.academia.edu/59510566/Evaluating_the_Usability_of_Educational_Websites_Based_on","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/59510566/Evaluating_the_Usability_of_Educational_Websites_Based_on"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="6" data-entity-id="104765250" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/104765250/The_Usability_of_University_Websites_A_Study_on_Sri_Lankan_Universities">The Usability of University Websites: A Study on Sri Lankan Universities</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="261228292" href="https://uwu.academia.edu/ViharaJayakody">Vihara Jayakody</a></div><p class="ds-related-work--metadata ds2-5-body-xs">Sri Lankan Journal of Applied Sciences, 2022</p><p class="ds-related-work--abstract ds2-5-body-sm">Usable website benefits universities by attracting, retaining, and satisfying their users. As knowledge-producing organizations, universities be obliged to uphold the usability of their websites. A preliminary study on user satisfaction with the Sri Lankan university websites stated that most Sri Lankan university website users are not satisfied with the usability of their university websites. It prompts the importance of studying the usability of Sri Lankan university websites by providing usability improvement recommendations. On the other hand, researchers have not focused on study the usability of Sri Lankan university websites from the perspectives of both website developers and website users. This research aimed to identify website development issues by testing websites with website testing tools and evaluate the quality of the user experience on websites using a questionnaire-based evaluation method. Results of the survey presented that, usability of Sri Lankan university websites is at an average level and different website usability testing tools have observed development issues based on the website development standards. Finally, the study recommends best practices for university website developers to improve the helpfulness, attractiveness, controllability, learnability and efficiency of the university websites in order to provide a better user experience with increasing the usability of Sri Lankan university websites.</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"The Usability of University Websites: A Study on Sri Lankan Universities","attachmentId":104406756,"attachmentType":"pdf","work_url":"https://www.academia.edu/104765250/The_Usability_of_University_Websites_A_Study_on_Sri_Lankan_Universities","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/104765250/The_Usability_of_University_Websites_A_Study_on_Sri_Lankan_Universities"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="7" data-entity-id="70997458" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/70997458/Assessing_The_Usability_Of_University_Websites_From_Users_Perspective">Assessing The Usability Of University Websites From Users' Perspective</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="211719294" href="https://independent.academia.edu/AishaAwal1">Aisha Awal</a></div><p class="ds-related-work--metadata ds2-5-body-xs">2013</p><p class="ds-related-work--abstract ds2-5-body-sm">University websites aim at providing up-to-date information and services to students,lecturers, administrators and other users in efficient ways. Unfortunately, website design is often driven by technology, organisational structure, or business objectives, rather than by its usability from the perspective of students in university Website designers end up developing websites which do not meet the needs of the primary users (students). The study evaluated the usability of the University website from the perspective of of 364 university students and investigated whether area of specialisation has significant impacts on these usability factors. This aim is achieved by using a questionnaire based on the five factors of usability defined by WAMMI (Website Analysis and Measurement Inventory): attractiveness, controllability, helpfulness, efficiency and learnability.The results identifies the usability factors that need to be given more consideration when designing an educational website a...</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Assessing The Usability Of University Websites From Users' Perspective","attachmentId":80519714,"attachmentType":"pdf","work_url":"https://www.academia.edu/70997458/Assessing_The_Usability_Of_University_Websites_From_Users_Perspective","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/70997458/Assessing_The_Usability_Of_University_Websites_From_Users_Perspective"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="8" data-entity-id="1564016" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/1564016/Websites_Usability_A_Comparison_of_Three_University_Websites">Websites Usability: A Comparison of Three University Websites</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="464629" href="https://futminna.academia.edu/SolomonAdepoju">Solomon Adepoju</a></div><p class="ds-related-work--abstract ds2-5-body-sm">Usability testing is a means of measuring how well people can use some human-made object such as a web page, a computer interface, a document, or a device. This study was carried out to perform usability study on three universities websites in order to know the ease with which users can obtain information on them. The websites tested are futy.edu.ng, futa.edu.ng and futonigeria.net. Twenty-two users from a university volunteered to participate in the study. The participants were given five tasks to perform on the three web sites under a close observation of observer to determine their efficiency, effectiveness and satisfaction with the web sites. Questionnaires were also used to get the users’ demographic data, users’ satisfaction, overall performance and recommendation on the web sites. The results indicate that futa.edu.ng performed best in terms of users’ effectiveness and efficiency with the sites. Keywords: Website, WebPages, Usability, Users, internet</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Websites Usability: A Comparison of Three University Websites","attachmentId":13839022,"attachmentType":"pdf","work_url":"https://www.academia.edu/1564016/Websites_Usability_A_Comparison_of_Three_University_Websites","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/1564016/Websites_Usability_A_Comparison_of_Three_University_Websites"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-wsj-grid-card" data-collection-position="9" data-entity-id="54861474" data-sort-order="default"><a class="ds-related-work--title js-wsj-grid-card-title ds2-5-body-md ds2-5-body-link" href="https://www.academia.edu/54861474/Evaluation_of_the_Impact_of_Usability_in_Arabic_University_Websites_Comparison_between_Saudi_Arabia_and_the_UK">Evaluation of the Impact of Usability in Arabic University Websites: Comparison between Saudi Arabia and the UK</a><div class="ds-related-work--metadata"><a class="js-wsj-grid-card-author ds2-5-body-sm ds2-5-body-link" data-author-id="8101832" href="https://x-rider.academia.edu/AbdallahNamoun">Abdallah Namoun</a></div><p class="ds-related-work--metadata ds2-5-body-xs">International Journal of Advanced Computer Science and Applications</p><div class="ds-related-work--ctas"><button class="ds2-5-text-link ds2-5-text-link--inline js-swp-download-button" data-signup-modal="{"location":"wsj-grid-card-download-pdf-modal","work_title":"Evaluation of the Impact of Usability in Arabic University Websites: Comparison between Saudi Arabia and the UK","attachmentId":71017814,"attachmentType":"pdf","work_url":"https://www.academia.edu/54861474/Evaluation_of_the_Impact_of_Usability_in_Arabic_University_Websites_Comparison_between_Saudi_Arabia_and_the_UK","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-wsj-grid-card-view-pdf" href="https://www.academia.edu/54861474/Evaluation_of_the_Impact_of_Usability_in_Arabic_University_Websites_Comparison_between_Saudi_Arabia_and_the_UK"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div></div></div><div class="ds-sticky-ctas--wrapper js-loswp-sticky-ctas hidden"><div class="ds-sticky-ctas--grid-container"><div class="ds-sticky-ctas--container"><button class="ds2-5-button js-swp-download-button" data-signup-modal="{"location":"continue-reading-button--sticky-ctas","attachmentId":94282731,"attachmentType":"pdf","workUrl":null}">See full PDF</button><button class="ds2-5-button ds2-5-button--secondary js-swp-download-button" data-signup-modal="{"location":"download-pdf-button--sticky-ctas","attachmentId":94282731,"attachmentType":"pdf","workUrl":null}"><span class="material-symbols-outlined" style="font-size: 20px" translate="no">download</span>Download PDF</button></div></div></div><div class="ds-below-fold--grid-container"><div class="ds-work--container js-loswp-embedded-document"><div class="attachment_preview" data-attachment="Attachment_94282731" style="display: none"><div class="js-scribd-document-container"><div class="scribd--document-loading js-scribd-document-loader" style="display: block;"><img alt="Loading..." src="//a.academia-assets.com/images/loaders/paper-load.gif" /><p>Loading Preview</p></div></div><div style="text-align: center;"><div class="scribd--no-preview-alert js-preview-unavailable"><p>Sorry, preview is currently unavailable. 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Education","attachmentId":41903436,"attachmentType":"pdf","work_url":"https://www.academia.edu/21354235/Web_Site_Usability_Evaluation_An_Exploratory_Study_on_the_Web_Site_of_Directorate_General_of_Higher_Education","alternativeTracking":true}"><span class="material-symbols-outlined" style="font-size: 18px" translate="no">download</span><span class="ds2-5-text-link__content">Download free PDF</span></button><a class="ds2-5-text-link ds2-5-text-link--inline js-related-work-grid-card-view-pdf" href="https://www.academia.edu/21354235/Web_Site_Usability_Evaluation_An_Exploratory_Study_on_the_Web_Site_of_Directorate_General_of_Higher_Education"><span class="ds2-5-text-link__content">View PDF</span><span class="material-symbols-outlined" style="font-size: 18px" translate="no">chevron_right</span></a></div></div><div class="ds-related-work--container js-related-work-sidebar-card" data-collection-position="7" data-entity-id="78278583" data-sort-order="default"><a class="ds-related-work--title 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