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id="searchform" action="https://helpcenter.messengerpeople.com/"> <input id="s" name="s" type="text" value="Enter Keyword" class="text_input" onblur="if(this.value==''){this.value='Enter Keyword';}" onfocus="if(this.value =='Enter Keyword') {this.value=''; }" /> <a href="javascript:void(0)" class="dt-search-icon"> <span class="fa fa-close"> </span> </a> <input name="submit" type="submit" value="Go" /> <input type='hidden' name='lang' value='de' /></form> </div> </div> </div> </div> </div> </div> </div> </header> </div>  <div id="main">  <div class="container"> <section id="primary" class="content-full-width">  <div id="post-7172" class="post-7172 page type-page status-publish hentry"> <div class="wpb-content-wrapper"><div style='background-position: bottom center !important; background-size: 40%;' data-vc-full-width="true" data-vc-full-width-init="false" data-vc-stretch-content="true" class="vc_row wpb_row vc_row-fluid default-light-bg dark-text vc_custom_1612963196582 vc_row-has-fill"><div class="white-text wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner " style=" text-align:center; "><div class="wpb_wrapper"><div class='dt-sc-title with-right-border-decor '><h2>Finde hier die <strong>Antwort auf deine Fragen</strong></h2><p><h6>MessengerPeople HelpCenter durchsuchen</h6></p></div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><form method="get" id="searchform" action="https://helpcenter.messengerpeople.com/" class="dt-sc-search-form icon partitioned dark-border no-button"><input id="s" name="s" type="text" value="Suchen" placeholder="Suchen" /><select name="post_type"><option value="docs">All</option><option value="docs">Docs</option></select><input name="txtresults" type="hidden" value="list-item" /><input name="submit" type="submit" value="Submit" /></form></div></div></div></div><div class="vc_row-full-width vc_clearfix"></div><div class="vc_row wpb_row vc_row-fluid home-highlights vc_custom_1617720818524 vc_column-gap-10 vc_row-o-equal-height vc_row-flex"><div class="wpb_column vc_column_container vc_col-sm-3"><div class="vc_column-inner "><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_center vc_custom_1615204354776"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_rounded vc_box_border_grey"><img fetchpriority="high" decoding="async" width="500" height="500" src="https://helpcenter.messengerpeople.com/wp-content/uploads/2021/03/HelpCenter-Schnellstart-MCP.png" class="vc_single_image-img attachment-full" alt="" title="HelpCenter - Schnellstart MCP" srcset="https://helpcenter.messengerpeople.com/wp-content/uploads/2021/03/HelpCenter-Schnellstart-MCP.png 500w, https://helpcenter.messengerpeople.com/wp-content/uploads/2021/03/HelpCenter-Schnellstart-MCP-300x300.png 300w, https://helpcenter.messengerpeople.com/wp-content/uploads/2021/03/HelpCenter-Schnellstart-MCP-150x150.png 150w" sizes="(max-width: 500px) 100vw, 500px" /></div> </figure> </div> <div class="ult-spacer spacer-67f2d4efad024" data-id="67f2d4efad024" data-height="15" data-height-mobile="15" data-height-tab="15" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div><h2 style="font-size: 30px;text-align: center" class="vc_custom_heading home-head-best vc_custom_1618223181804">So startest Du mit der MCP gleich durch</h2><div class="ult-spacer spacer-67f2d4efae140" data-id="67f2d4efae140" data-height="15" data-height-mobile="15" data-height-tab="15" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div> <div class="wpb_text_column wpb_content_element vc_custom_1618223233352" > <div class="wpb_wrapper"> <p style="text-align: center;">Erfahre hier, wie Du mit der professionellen Messenger-Kommunikation in der <em><strong>Messenger Communication Platform</strong></em> gleich loslegst.</p> </div> </div> <div class="ult-spacer spacer-67f2d4efae5da" data-id="67f2d4efae5da" data-height="15" data-height-mobile="15" data-height-tab="15" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div><div class="vc_btn3-container mp-wp-button vc_btn3-center" ><a onmouseleave="this.style.borderColor='#09c697'; this.style.backgroundColor='transparent'; this.style.color='#09c697'" onmouseenter="this.style.borderColor='#09c697'; this.style.backgroundColor='#09c697'; this.style.color='#eaf5f2';" style="border-color:#09c697; color:#09c697;" class="vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-round vc_btn3-style-outline-custom vc_btn3-block" href="https://helpcenter.messengerpeople.com/docs/schnellstart-mcp/" title="Schnellstart MCP">Durchstarten...</a></div><div class="ult-spacer spacer-67f2d4efaf3a7" data-id="67f2d4efaf3a7" data-height="15" data-height-mobile="15" data-height-tab="15" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-3"><div class="vc_column-inner "><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_center vc_custom_1615204067586"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img decoding="async" width="500" height="500" src="https://helpcenter.messengerpeople.com/wp-content/uploads/2021/03/HelpCenter-Schnellstart-Chatbots.png" class="vc_single_image-img attachment-full" alt="" title="HelpCenter - Schnellstart Chatbots" srcset="https://helpcenter.messengerpeople.com/wp-content/uploads/2021/03/HelpCenter-Schnellstart-Chatbots.png 500w, https://helpcenter.messengerpeople.com/wp-content/uploads/2021/03/HelpCenter-Schnellstart-Chatbots-300x300.png 300w, https://helpcenter.messengerpeople.com/wp-content/uploads/2021/03/HelpCenter-Schnellstart-Chatbots-150x150.png 150w" sizes="(max-width: 500px) 100vw, 500px" /></div> </figure> </div> <div class="ult-spacer spacer-67f2d4efb1ee9" data-id="67f2d4efb1ee9" data-height="15" data-height-mobile="15" data-height-tab="15" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div><h2 style="font-size: 30px;text-align: center" class="vc_custom_heading home-head-best vc_custom_1615204151209">Schnell durchstarten mit Chatbots</h2><div class="ult-spacer spacer-67f2d4efb213f" data-id="67f2d4efb213f" data-height="15" data-height-mobile="15" data-height-tab="15" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div> <div class="wpb_text_column wpb_content_element vc_custom_1615204204904" > <div class="wpb_wrapper"> <p style="text-align: center;">Konkrete Hilfestellungen, Tutorials und Beispiele für häufig vorkommende Problemstellungen bei der Konzeption eines Chatbots.</p> </div> </div> <div class="ult-spacer spacer-67f2d4efb22e8" data-id="67f2d4efb22e8" data-height="15" data-height-mobile="15" data-height-tab="15" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div><div class="vc_btn3-container mp-wp-button vc_btn3-center" ><a onmouseleave="this.style.borderColor='#09c697'; this.style.backgroundColor='transparent'; this.style.color='#09c697'" onmouseenter="this.style.borderColor='#09c697'; this.style.backgroundColor='#09c697'; this.style.color='#eaf5f2';" style="border-color:#09c697; color:#09c697;" class="vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-round vc_btn3-style-outline-custom vc_btn3-block" href="https://helpcenter.messengerpeople.com/docs/schnellstart-chatbots/" title="Schnellstart">Bots Bots Bots...</a></div><div class="ult-spacer spacer-67f2d4efb25dc" data-id="67f2d4efb25dc" data-height="15" data-height-mobile="15" data-height-tab="15" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-3"><div class="vc_column-inner "><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_center vc_custom_1622460195505"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img decoding="async" width="500" height="500" src="https://helpcenter.messengerpeople.com/wp-content/uploads/2021/05/HelpCenter-FAQ.png" class="vc_single_image-img attachment-full" alt="" title="HelpCenter - FAQ" srcset="https://helpcenter.messengerpeople.com/wp-content/uploads/2021/05/HelpCenter-FAQ.png 500w, https://helpcenter.messengerpeople.com/wp-content/uploads/2021/05/HelpCenter-FAQ-300x300.png 300w, https://helpcenter.messengerpeople.com/wp-content/uploads/2021/05/HelpCenter-FAQ-150x150.png 150w" sizes="(max-width: 500px) 100vw, 500px" /></div> </figure> </div> <div class="ult-spacer spacer-67f2d4efb5212" data-id="67f2d4efb5212" data-height="15" data-height-mobile="15" data-height-tab="15" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div><h2 style="font-size: 30px;text-align: center" class="vc_custom_heading home-head-best vc_custom_1622461281663">Häufig gestellte Fragen und Antworten</h2><div class="ult-spacer spacer-67f2d4efb55cd" data-id="67f2d4efb55cd" data-height="15" data-height-mobile="15" data-height-tab="15" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div> <div class="wpb_text_column wpb_content_element vc_custom_1622461138073" > <div class="wpb_wrapper"> <p style="text-align: center;">Falls du mal nicht weiter weißt, haben wir hier einfache Antworten zu den am häufigsten gestellten Fragen für Dich zusammengestellt.</p> </div> </div> <div class="ult-spacer spacer-67f2d4efb5851" data-id="67f2d4efb5851" data-height="15" data-height-mobile="15" data-height-tab="15" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div><div class="vc_btn3-container mp-wp-button vc_btn3-center" ><a onmouseleave="this.style.borderColor='#09c697'; this.style.backgroundColor='transparent'; this.style.color='#09c697'" onmouseenter="this.style.borderColor='#09c697'; this.style.backgroundColor='#09c697'; this.style.color='#eaf5f2';" style="border-color:#09c697; color:#09c697;" class="vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-round vc_btn3-style-outline-custom vc_btn3-block" href="https://helpcenter.messengerpeople.com/faq/" title="Frequently Asked Questions">FAQ...</a></div><div class="ult-spacer spacer-67f2d4efb5d1a" data-id="67f2d4efb5d1a" data-height="15" data-height-mobile="15" data-height-tab="15" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-3"><div class="vc_column-inner "><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_center vc_custom_1615203743701"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img loading="lazy" decoding="async" width="500" height="500" src="https://helpcenter.messengerpeople.com/wp-content/uploads/2021/03/HelpCenter-Whitepaper-Video.png" class="vc_single_image-img attachment-full" alt="" title="HelpCenter - Whitepaper Video" srcset="https://helpcenter.messengerpeople.com/wp-content/uploads/2021/03/HelpCenter-Whitepaper-Video.png 500w, https://helpcenter.messengerpeople.com/wp-content/uploads/2021/03/HelpCenter-Whitepaper-Video-300x300.png 300w, https://helpcenter.messengerpeople.com/wp-content/uploads/2021/03/HelpCenter-Whitepaper-Video-150x150.png 150w" sizes="(max-width: 500px) 100vw, 500px" /></div> </figure> </div> <div class="ult-spacer spacer-67f2d4efb8b92" data-id="67f2d4efb8b92" data-height="15" data-height-mobile="15" data-height-tab="15" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div><h2 style="font-size: 30px;text-align: center" class="vc_custom_heading home-head-best vc_custom_1615203879598">Whitepaper, Webinare & Tutorials</h2><div class="ult-spacer spacer-67f2d4efb8ea7" data-id="67f2d4efb8ea7" data-height="15" data-height-mobile="15" data-height-tab="15" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div> <div class="wpb_text_column wpb_content_element vc_custom_1618223131645" > <div class="wpb_wrapper"> <p style="text-align: center;">Hier kannst Du dir direkt Dokumente mit vielen spannenden Informationen runterladen und informative Videos anschauen.</p> </div> </div> <div class="ult-spacer spacer-67f2d4efb9121" data-id="67f2d4efb9121" data-height="15" data-height-mobile="15" data-height-tab="15" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div><div class="vc_btn3-container mp-wp-button vc_btn3-center" ><a onmouseleave="this.style.borderColor='#09c697'; this.style.backgroundColor='transparent'; this.style.color='#09c697'" onmouseenter="this.style.borderColor='#09c697'; this.style.backgroundColor='#09c697'; this.style.color='#eaf5f2';" style="border-color:#09c697; color:#09c697;" class="vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-round vc_btn3-style-outline-custom vc_btn3-block" href="https://helpcenter.messengerpeople.com/downloads-videos/" title="Whitepaper, e-Books, Webinare & Tutorials">Mehr Infos...</a></div><div class="ult-spacer spacer-67f2d4efb956e" data-id="67f2d4efb956e" data-height="15" data-height-mobile="15" data-height-tab="15" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div></div></div></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1612963159450"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner "><div class="wpb_wrapper"><div class="ult-spacer spacer-67f2d4efbc341" data-id="67f2d4efbc341" data-height="75" data-height-mobile="75" data-height-tab="75" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div><div class='dt-sc-title with-right-border-decor '><h2><strong>Alle Artikel</strong> aus dem HelpCenter</h2><p><h6>Nach Kategorien filterbar</h6></p></div><div class="ult-spacer spacer-67f2d4efbc453" data-id="67f2d4efbc453" data-height="25" data-height-mobile="25" data-height-tab="25" data-height-tab-portrait="" data-height-mobile-landscape="" style="clear:both;display:block;"></div> <div class="vc_grid-container-wrapper vc_clearfix vc_grid-animation-none"> <div class="vc_grid-container vc_clearfix wpb_content_element vc_basic_grid" data-initial-loading-animation="none" data-vc-grid-settings="{"page_id":7172,"style":"load-more","action":"vc_get_vc_grid_data","shortcode_id":"1622461310458-58d0cf4d-c102-2","items_per_page":"30","btn_data":{"title":"Mehr 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data-type="vc_shortcodes-custom-css">.vc_custom_1612959563899{padding-right: 15px !important;padding-left: 15px !important;background-color: #00a27a !important;border-radius: 15px !important;}.vc_custom_1612961063605{padding-right: 15px !important;padding-left: 15px !important;background-color: #b9efe1 !important;border-radius: 15px !important;}</style><ul class="vc_grid-filter vc_clearfix vc_grid-filter-default vc_grid-filter-size-md vc_grid-filter-center vc_grid-filter-color-grey" data-vc-grid-filter="packages"><li class="vc_active vc_grid-filter-item"><span data-vc-grid-filter-value="*">Alle</span></li><li class="vc_grid-filter-item"><span data-vc-grid-filter-value=".vc_grid-term-52">Chatbot Builder</span></li><li class="vc_grid-filter-item"><span data-vc-grid-filter-value=".vc_grid-term-53">Getting Started</span></li><li class="vc_grid-filter-item"><span data-vc-grid-filter-value=".vc_grid-term-47">Messenger Communication Platform</span></li><li class="vc_grid-filter-item"><span data-vc-grid-filter-value=".vc_grid-term-54">News</span></li></ul><div class="vc_grid-filter-select vc_grid-filter-center vc_grid-filter-color-grey" data-vc-grid-filter-select="packages"><div class="vc_grid-styled-select"><select data-filter="packages"><option class="vc_active" value="*">Alle          </option><option value=".vc_grid-term-52">Chatbot Builder          </option><option value=".vc_grid-term-53">Getting Started          </option><option value=".vc_grid-term-47">Messenger Communication Platform          </option><option value=".vc_grid-term-54">News          </option></select><i class="vc_arrow-icon-navicon"></i> </div> </div><div class="vc_grid vc_row vc_grid-gutter-30px vc_pageable-wrapper vc_hook_hover" data-vc-pageable-content="true"><div class="vc_pageable-slide-wrapper vc_clearfix" data-vc-grid-content="true"><div class="vc_grid-item vc_clearfix vc_col-sm-4"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/die-sinch-engage-plattform/" title="Die Sinch Engage Plattform" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Die Sinch Engage Plattform</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/die-sinch-engage-plattform/" title="Die Sinch Engage Plattform" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Die Sinch Engage Plattform</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>WICHTIG! Ab dem 🌟27. März 2023🌟 kannst Du Dich ausschließlich über Sinch Engage einloggen. Ein Login in unsereer „alte“ Messenger Communication Plattform wird es aber diesem Zeitpunkt nicht mehr möglich sein! Bitte mache Dich mit der neuen Plattform vertraut, damit Du darauf vorbereitet bist!   Wir haben auf Euer Feedback gehört und die Benutzerfreundlichkeit unserer […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/verwaltung-von-cookies/" title="Verwaltung von Cookies" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Verwaltung von Cookies</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/verwaltung-von-cookies/" title="Verwaltung von Cookies" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Verwaltung von Cookies</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>In Kombination mit Tools von Drittanbietern zur Verwaltung von Cookies sollte die Initialisierung des Chat-Skripts auf eine bestimmte Weise erfolgen. Die meisten Tools arbeiten so, dass standardmäßig alle <script>-Tags als „text/plain“ markiert werden und dann, wenn der Benutzer es erlaubt, die entsprechenden Skripte in „text/javascript“ geändert werden. Wenn das passiert, wird unser Skript nicht initialisiert […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/schnellstart-mcp-s/" title="Schnellstart MCP S" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Schnellstart MCP S</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/schnellstart-mcp-s/" title="Schnellstart MCP S" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Schnellstart MCP S</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Für kleine Unternehmen bieten wir nun auch ein MCP S Paket an. Hier gibt es aber keine Unterstützung durch unser Accountmanagement oder den Support – es ist ein reines Self Service Paket. Deshalb findest Du hier alle wichtigen Schritte und Verlinkungen zu den Einstellungen. Unser Tool kann für zwei verschiedene Use Cases verwendet werden. Kundenservice […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/whatsapp-notification-from-bot/" title="WhatsApp Notificationtemplates versenden" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >WhatsApp Notificationtemplates versenden</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/whatsapp-notification-from-bot/" title="WhatsApp Notificationtemplates versenden" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >WhatsApp Notificationtemplates versenden</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Aus dem Bot kannst Du den Versand von WhatsApp Notifications triggern. Du kannst ihn mittels einen API Aufrufs oder mit Hilfe der Spezialsyntax direkt im Bot-Antwortfeld auslösen.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/whatsapp-conversations/" title="WhatsApp Conversations" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >WhatsApp Conversations</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/whatsapp-conversations/" title="WhatsApp Conversations" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >WhatsApp Conversations</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Seit Februar 2022 gibt es bei WhatsApp ein neues Preismodell, in dem 1000 freie Konversationen zur Verfügung stehen – alle weiteren Konversationen darüber werden von WhatsApp berechnet. Mehr Informationen findest Du hier. Um den Überblick zu behalten, wie viele Konversationen Du schon mit Deinen Kund:innen geführt hast, stehen Dir zwei Möglichkeiten zur Verfügung: In den […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/zapierintegration/" title="Zapierintegration" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Zapierintegration</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/zapierintegration/" title="Zapierintegration" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Zapierintegration</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was ist Zapier? Zapier ist ein Web-Service, der automatisierte Aktionen zwischen verschiedenen Apps verknüpft und deren Anwendungen untereinander synchronisiert, damit diese die gewünschten Prozesse ausführe. Das geschieht mit den sogenannten „Zaps“ Zapier ist nach dem Prinzip des „When this happens…then do this…“ und besteht aus einem Trigger und einer Action. Was muss ich vorbereiten? Um […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/shopintegration/" title="Shopintegration" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Shopintegration</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/shopintegration/" title="Shopintegration" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Shopintegration</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was ist eine Shopintegration? Du möchtest Deine Kund:innen via Messenger zu Produkten beraten und im Anschluss dieses Produkt auch verkaufen? Mit unserer Shopintegration hast Du die Möglichkeit Dein vorhandenes Shopsystem mit unserer MCP (Messenger Communication Platform) zu verknüpfen. Damit kannst Du Deinen Kund:innen direkt im Messenger ein Produkt vorschlagen (Shopware), sie können es dort bestellen […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/click-to-chat-button/" title="Click to Chat Button" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Click to Chat Button</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/click-to-chat-button/" title="Click to Chat Button" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Click to Chat Button</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>WhatsApp Button mit vorgefertigter Nachricht und Variablen Du hast viele Produkte in Deinem Onlineshop oder auf Deiner Website und fändest es super, wenn es einen Button gibt, über den Deine Kund:innen direkt mit einer vorgefertigten Nachricht z.B mit Produktname und Produkt ID Kontakt zu Dir aufnehmen können? Das musst du machen: Überlege Dir einen Satz, […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/apple-business-chat/apple-business-chat-features/" title="Apple Messages for Business: Features" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Apple Messages for Business: Features</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/apple-business-chat/apple-business-chat-features/" title="Apple Messages for Business: Features" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Apple Messages for Business: Features</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Messages for Business bietet eine Vielzahl an Funktionalitäten, die es Dir ermöglichen, die Kommunikation im Channel nutzerfreundlicher zu gestalten. Apple fordert die Verwendung dieser Funktionalitäten und achtet beim Quality Assurance Test speziell darauf, dass die Features beim Eichrichten des Channels – sofern möglich – zum Einsatz kommen.   Funktionalitäten: List Picker: ein Auswahlmenü mit nur einer […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/apple-business-chat/abc-register/" title="Apple Messages for Business registrieren" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Apple Messages for Business registrieren</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/apple-business-chat/abc-register/" title="Apple Messages for Business registrieren" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Apple Messages for Business registrieren</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Um dein Unternehmen für den Apple Messages for Business zu registrieren, folge bitte diesen Schritten: Schritt 1: Erstelle eine Apple ID (falls noch keine existiert). Schrit 2: Registriere dein Unternehmen (lege die Organisation-Profile an) Schritt 3: Erstelle einen neuen Messages for Business Account (trage Firmendaten ein und wähle Messenger People als Anbieter von Messaging-Lösungen). Schritt […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/agent-aktiviert-thema/" title="Chatbot durch Agent aktivieren" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Chatbot durch Agent aktivieren</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/agent-aktiviert-thema/" title="Chatbot durch Agent aktivieren" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Chatbot durch Agent aktivieren</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Mit unserem Software kannst hybride Chatbots zu erstellen, d.h. Chatbots bei Bedarf den Dialog an einen menschlichen Agent übergeben können. Selbstverständlich hat der Agent auch die Möglichkeit, den Dialog wieder an den Chatbot übergeben und den(die Nutzer:in in bestimmte Dialoge schicken.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/apple-business-chat/push-applebusinesschat/" title="Push-Nachrichten und MIA in Apple Messages for Business" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Push-Nachrichten und MIA in Apple Messages for Business</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/apple-business-chat/push-applebusinesschat/" title="Push-Nachrichten und MIA in Apple Messages for Business" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Push-Nachrichten und MIA in Apple Messages for Business</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" >Messaging Apps WhatsApp WhatsApp Conversations Facebook Messenger Instagram Webchat Notify Apple Messages for Business Apple Messages for Business registrieren Apple Messages for Business: Features Push-Nachrichten und MIA in Apple Messages for Business Telegram Viber Wenn Du den Apple Messages for Business für „Push-Nachrichten“ verwendest, fordert Apple, dass die Zustimmung nach 90 Tagen erneut beim Abonnenten/bei [...]</div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/freie-nachricht/" title="Freie Nachricht" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Freie Nachricht</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/freie-nachricht/" title="Freie Nachricht" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Freie Nachricht</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was wird als freie Nachricht bezeichnet? Neben der Nachricht per Vorlage gibt es auch eine freie Nachricht, welche Du über MIA an Deine Kund:innen schicken kannst. Ausgenommen hier sind Nutzer:innen von WhatsApp. Das musst Du vorbereiten: Zielgruppe bilden: Klicke in Deinem Tool auf Einstellungen >> Channel >> Zielgruppen Konfigurator. In unserem Beispiel erstellen wir eine Zielgruppe und […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/panels/" title="Panels" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Panels</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/panels/" title="Panels" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Panels</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Unter dem Menüpunkt MIA kannst Du Inhalte als Nachricht per Vorlage oder freie Nachricht veröffentlichen und auch planen. Hier gibt es verschiedene Panels: Inhalt: Hier erstellst Du Deinen Inhalt. Veröffentlichte Panels:Dort siehst Du die Historie Deiner veröffentlichten Inhalte und zusätzliche Informationen.Besonderheit: Fährst Du mit der Maus über die grün „eingefärbten Zahlen“, z.B. bei „Reichweite Inhalt“, dann […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/mia-einstellungen/" title="MIA Einstellungen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >MIA Einstellungen</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/mia-einstellungen/" title="MIA Einstellungen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >MIA Einstellungen</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Um Inhalte über Messenger versenden zu können, sind folgende Schritte nötig: MIA Einstellungen konfigurieren Kommando Menü Aufruf Kommando Menü 1. MIA Einstellungen konfigurieren Gehe dazu in Einstellungen >> Channel >> MIA Einstellungen. Unter dem Menüpunkt MIA Einstellungen, kannst Du folgende Einstellungen vornehmen: MIA Nutzeraktivierung Option 1: Jede erste Nachricht aktiviert den User für MIA Für […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/human-escalation-paths/" title="Human Escalation Path" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Human Escalation Path</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/human-escalation-paths/" title="Human Escalation Path" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Human Escalation Path</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was ist ein Human Escalation Path? Jeder Chatbot muss einen „Ausweg zu einem menschlichen Kontakt” haben, für den Fall, dass ein:e Nutzer:in im Chatbot hängen bleibt und mit dem Problem nicht weiterkommt.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/verschiedene-buttons/" title="Buttons in Bot-Antworten" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Buttons in Bot-Antworten</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/verschiedene-buttons/" title="Buttons in Bot-Antworten" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Buttons in Bot-Antworten</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Buttons dienen dazu, dem/der Nutzer:in des Chatbots eine Eingabe auf die Bot-Reaktion zu erleichtern. Du kannst Buttons für WhatsApp, Facebook Messenger, Telegram und iMessage anlegen. Notify unterstützt zur Zeit die Button-Funktion nicht.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/non-transactional-notification/" title="Nachricht per Vorlage" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Nachricht per Vorlage</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/non-transactional-notification/" title="Nachricht per Vorlage" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Nachricht per Vorlage</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Seit Ende Juni öffnet sich WhatsApp gegenüber Non-transactional Notification oder wie wir es vereinfacht nennen „Nachricht per Vorlage“. Was sind Non-transactional Notifications? Sonderangebote, personalisierte Produktempfehlungen, relevante News oder Back-in-Stock Erinnerungen können ab sofort wieder über WhatsApp verschickt werden. Wie das funktioniert und was Du dafür machen musst, zeigen wir Dir hier: Das musst Du vorbereiten: […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/webchat/" title="Webchat" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Webchat</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/webchat/" title="Webchat" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Webchat</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Seit Ende Juni bieten wir für unsere Kund:innen den sogenannten Webchat kostenlos an, da wir gemerkt haben, dass viele Nutzer:innen gerne anonym bleiben möchten. Was ist ein Webchat? Der Webchat – öfters auch als LiveChat bekannt, ist das kleine Fenster unten rechts, welches Du vielleicht schon öfter auf Webseiten gesehen hast. Über dieses Fenster können […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/mersprachigen-bot-erstellen/" title="Mehrsprachigen Bot erstellen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Mehrsprachigen Bot erstellen</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/mersprachigen-bot-erstellen/" title="Mehrsprachigen Bot erstellen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Mehrsprachigen Bot erstellen</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Soll Dein Bot mit den Nutzer:innen in mehreren Sprachen kommunizieren? Hier erklären wir Dir, wie du einen Bot erstellen kannst, der den Nutzer:innen nach seiner bevorzugten Sprache fragt und ihn dann auch weiterhin in dieser anspricht.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/instagram/" title="Instagram" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Instagram</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/instagram/" title="Instagram" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Instagram</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Voraussetzungen & Einstellungen für Instagram Seit dem 16.08. dürfen alle Unternehmen mit einem Business Account Instagram Messaging als Service Kanal anbieten. Wenn Ihr die Voraussetzung erfüllt, baucht Ihr für den Start auch einen Instagram Business Account. Die Verknüpfung zwischen dem Instagram Business Account und einer Facebook Seite ist notwendig. Das kannst Du über „Einstellungen“ im […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/foreach-schleifen/" title="foreach-Schleifen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >foreach-Schleifen</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/foreach-schleifen/" title="foreach-Schleifen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >foreach-Schleifen</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Foreach-Konstrukt bietet eine Möglichkeit über Variablen vom Typ „Sammlung“ oder über JSON Arrays im API Response zu iterieren.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/reminder/" title="Reminder bei Nutzerinaktivität" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Reminder bei Nutzerinaktivität</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/reminder/" title="Reminder bei Nutzerinaktivität" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Reminder bei Nutzerinaktivität</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Die Reminder-Funktion erlaubt Dir bei Nutzerinaktivität dem/der Nutzer:in eine einmalige Erinnerung zu schicken oder auch ein Ticket für den nachfolgenden Kontakt mit dem/der Nutzer:in für einen Agenten zu eröffnen. Die Erinnerung ist zeitlich an die letzte Nachricht des Users gebunden.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/direkte-uebergabe-lange-nachrichten/" title="Direkte Übergabe an Bearbeiter bei längeren Nutzernachrichten" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Direkte Übergabe an Bearbeiter bei längeren Nutzernachrichten</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/direkte-uebergabe-lange-nachrichten/" title="Direkte Übergabe an Bearbeiter bei längeren Nutzernachrichten" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Direkte Übergabe an Bearbeiter bei längeren Nutzernachrichten</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Mit der folgenden Einstellung in Deinem Chatbot-Builder kannst Du Deinen Bot um eine weitere Funktion erweitern, welche Dir die Möglichkeit gibt, Deinen Chatbot frühzeitig zu deaktivieren. Zum Beispiel wenn der/die Nutzer:in zu Beginn sein Anliegen ausführlich beschreibt (z.B. seine/ihre Nachricht länger als 15 Zeichen ist), sollte direkt ein Ticket erstellt und der Chatbot ausgeschaltet werden […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/chatbot-bei-notifications/" title="Von Notifications zum Chatbot" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Von Notifications zum Chatbot</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/chatbot-bei-notifications/" title="Von Notifications zum Chatbot" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Von Notifications zum Chatbot</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Notifications sind Push-Benachrichtigungen, die von WhatsApp verifiziert sein sollen und außerhalb von 24 Stunden Antwortfenster vom Unternehmen an Nutzer:innen gesendet sein dürfen. Mehr dazu erfährst Du hier. Der Versand von Notifications kann manuell über das Ticketingsystem oder über API erfolgen. Oft ist es gewünscht, dass die Antwort des Users auf eine Notification nicht den Standardablauf […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/e-mail-ueber-den-chatbot-versenden/" title="E-Mail versenden" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >E-Mail versenden</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/e-mail-ueber-den-chatbot-versenden/" title="E-Mail versenden" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >E-Mail versenden</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Ausgelöst durch eine Nutzereingabe, kann der Chatbot eine E-Mail versenden. Das könnte z.B. eine Bestätigungsemail an den/die Nutzer:in oder an dein Geschäftsteam sein.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52 vc_grid-term-53"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/auswahlmenue-erstellen/" title="Auswahlmenü erstellen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Auswahlmenü erstellen</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/auswahlmenue-erstellen/" title="Auswahlmenü erstellen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Auswahlmenü erstellen</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Um Missverständnisse in der Kommunikation seitens des Chatbots zu vermeiden, sollte man den/die Nutzer:in möglichst durch den Dialog führen und ihn auffordern, eindeutige Eingaben zu machen, die der Bot korrekt zuordnen kann. Mit einem Auswahlmenü lässt sich der Dialog gut steuern.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/funktionsverzeichnis/" title="Funktionsverzeichnis" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Funktionsverzeichnis</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/funktionsverzeichnis/" title="Funktionsverzeichnis" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Funktionsverzeichnis</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Funktionen sind kleine autonome Programme, die als Parameter übergebene Daten verarbeiten und den berechneten Funktionswert als Ergebnis zurückgeben. Funktionen kannst Du benutzen, um Variablenwerte zu berechnen oder Bot-Antworten zu konditionieren. Hier findest Du ein Verzeichnis von in dem Bot-Builder unterstützten Funktionen mit Anwendungsbeispielen (die meiste Beispiele zeigen die Anwendung in Bedingungen).</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/mia/" title="MIA" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >MIA</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/mia/" title="MIA" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >MIA</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>MIA – „Messenger Information Assistent“ Was ist MIA und was kann ich damit machen? MIA heißt Messenger Information Assistent, mit welchem Du unter dem Menüpunkt „MIA“ Inhalte an mehrere Messenger-Nutzer:innen senden kannst. Wir empfehlen Dir, dass sich die User über ein Widget zu Deinem Channel anmelden. Zum Versand von Push-Nachrichten über MIA gibt es zwischen […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/zielgruppen-konfigurator/" title="Zielgruppen Konfigurator" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Zielgruppen Konfigurator</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/zielgruppen-konfigurator/" title="Zielgruppen Konfigurator" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Zielgruppen Konfigurator</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was ist der Zielgruppen Konfigurator? Mithilfe des Zielgruppen Konfigurators kannst Du Zielgruppen anlegen, welche Du gezielt über Nachrichten erreichen möchtest. Mit der Erstellung von Zielgruppen kannst Du Deine Nutzer:innen somit segmentieren. Zielgruppen basieren auf Nutzermerkmalen und ehemaligen Kategorien (MAP).</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/unerkannte-nutzereingaben/" title="Umgang mit unerkannten Nutzereingaben" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Umgang mit unerkannten Nutzereingaben</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/unerkannte-nutzereingaben/" title="Umgang mit unerkannten Nutzereingaben" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Umgang mit unerkannten Nutzereingaben</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Wird eine Nutzereingabe nicht erkannt, gibt der Bot auch keine Reaktion aus und öffnet ein Ticket. Diese Situation lässt sich durch einen Dialog mit der Platzhalterfunktion * (Stern) als Nutzereingabe umgehen.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-53"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/schnellstart-mcp/nutzeraufbau/" title="Nutzeraufbau" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Nutzeraufbau</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/schnellstart-mcp/nutzeraufbau/" title="Nutzeraufbau" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Nutzeraufbau</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Wie bekommst Du mehr Nutzer:innen in Deinen WhatsApp Service Kanal oder einen anderen Messenger Service? Wir haben für Dich die wertvollsten Tipps & Tricks für nachhaltigen und erfolgreichen Nutzeraufbau zusammengestellt. Marketing und Service via WhatsApp bietet viele Vorteile für beide Seiten. Während sich Deine User über eine schnelle und einfache Kontaktmöglichkeit freuen, bist Du als […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/notify/" title="Notify" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Notify</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/notify/" title="Notify" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Notify</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was ist Notify? Notify ist eine App, die Dir als Unternehmen zwei Möglichkeiten bietet, Deine Informationen auf dem Smartphone als Push-Nachricht anzubieten: Verwende Notify als eigenständige News-App Verwende Notify in Kombination mit WhatsApp Je nachdem für welche Variante Du Deinen Unternehmenskanal eingerichtet hast, können Deine Kund:innen die Inhalte in Notify oder in WhatsApp abrufen. Die Notify App […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52 vc_grid-term-53"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/datenschutzerklaerung-ueber-den-bot/" title="Zustimmung zu Datenschutzbedingungen einholen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Zustimmung zu Datenschutzbedingungen einholen</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/datenschutzerklaerung-ueber-den-bot/" title="Zustimmung zu Datenschutzbedingungen einholen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Zustimmung zu Datenschutzbedingungen einholen</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Wenn Nutzer:innen sich für Dein Channel übers Widget anmelden, können sie die Datenschutzbedingungen im Widget akzeptieren. Wenn sie direkt in Deinen Channel schreiben, kannst Du in der Willkommensnachricht auf die Datenschutzbedingungen hinweisen und den/die Nutzer:in bitten, sie zu akzeptieren. Damit wird Dir ein kleiner Chatbot helfen. Hier erklären wir, wie Du den Bot anlegen kannst.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52 vc_grid-term-53"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/einfacher-chatbot-fuer-kundenservice/" title="Einfacher Chatbot für Kundenservice" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Einfacher Chatbot für Kundenservice</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/einfacher-chatbot-fuer-kundenservice/" title="Einfacher Chatbot für Kundenservice" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Einfacher Chatbot für Kundenservice</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Wiederholte Nutzeranfragen können Deinem Kundenserviceteam viel Zeit kosten. In diesem Tutorial zeigen wir, wie ein einfacher Chatbot den ersten Kontakt mit dem/der Nutzer:in, sowie die initiale Kundendatenabfrage übernehmen kann, bevor die Anfrage einem menschlichen Bearbeiter übertragen wird.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/" title="How-To Guides" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >How-To Guides</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/" title="How-To Guides" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >How-To Guides</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Hier bekommst Du praktische Tipps und How-Tos, die Dir helfen, verschiedene Szenarien im Chabot abzubilden.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/api-calls/" title="API Calls" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >API Calls</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/api-calls/" title="API Calls" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >API Calls</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Der Chatbot kann an einer bestimmten Stelle im Dialog einen Webservice Aufruf (API Call) zu einem externen System absetzen, um sich dort zusätzliche Daten zu holen.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/uebergabe-an-den-bearbeiter/" title="Tickets für Agenten öffnen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Tickets für Agenten öffnen</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/uebergabe-an-den-bearbeiter/" title="Tickets für Agenten öffnen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Tickets für Agenten öffnen</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Unser hybrider Chatbot kann Tickets für menschliche Agents öffnen. Dies passiert in folgenden Fällen:</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-54"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/release-notes/" title="Release Notes" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Release Notes</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/release-notes/" title="Release Notes" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Release Notes</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>15.03.2022 Zuweisungsseite: Die Zuweisungsseite wurde mit einer alternativen Ansicht in Listenform erweitert. Neben der weiterhin verfügbaren Rasteransicht gibt es nun auch eine Listenansicht, außerdem wurden Filter für beide Ansichten hinzugefügt.   23.02.2022 AMfB: Das Onboarding für den AMfB-Messenger wurde überarbeitet und ist nun auf dem neuesten Stand. Außerdem wird das aktuelle Logo auf der Plattform […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/account/whatsapp-notification-templates/" title="WhatsApp Notification Templates" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >WhatsApp Notification Templates</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/account/whatsapp-notification-templates/" title="WhatsApp Notification Templates" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >WhatsApp Notification Templates</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Allgemeine Informationen Du hast 24 Stunden, um in WhatsApp auf die eingehende Nutzeranfragen zu antworten. Außerhalb dieses Zeitfensters kannst Du dem/der Nutzer:in eine Push-Benachrichtigung (eine Notification) schicken. Bitte beachte, dass seit dem 1. Februar 2022 WhatsApp ein neues Pricing verwendet und sowohl User-initiated (Konversation von einem/einer Nutzer:in ausgehend), als auch Business-initiated (vom Unternehmen ausgehend) Messages […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/ticketsystem/ticket-liste/" title="Tickets" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Tickets</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/ticketsystem/ticket-liste/" title="Tickets" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Tickets</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Der Menüpunkt „Tickets“ bietet Dir eine Übersicht aller Tickets. Diese kannst Du nach Agenten (nur für Administrator und Dispatcher), Status, Wartezeit oder Tags filtern und/oder nach Wartezeit, Messenger und Tags sortieren. Eine Volltextsuche durchsucht alle Tickets, Chats, Namen und Ticket IDs der derzeit gefilterten Tickets. Tickets mit entsprechenden Treffern werden angezeigt. Die ausgewählten Tickets kannst […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/ticketsystem/ticketbearbeitung/" title="Ticketbearbeitung" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Ticketbearbeitung</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/ticketsystem/ticketbearbeitung/" title="Ticketbearbeitung" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Ticketbearbeitung</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Sobald Dir ein Ticket zugewiesen wurde, taucht es oben in der sogenannten Facts-Bar als aktives Ticket auf. Zur Ticketbearbeitung sind folgende Schritte nötig: Klicke auf die Arbeitsoberfläche. Daraufhin öffnet sich das gewünschte Ticket. Links findest Du den Chat. Hier kannst Du wie gewohnt auf Nutzeranfragen antworten. Note: Hier hast Du über die untere Leiste die […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/autorouting/" title="Autorouting" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Autorouting</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/autorouting/" title="Autorouting" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Autorouting</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was bringt mir das Autorouting? Die Autorouting-Funktion soll den manuellen Dispatchingaufwand verringern, indem Tickets nach Eingang regelbasiert und automatisch an Agenten zugewiesen werden. Folgende Schritte sind notwendig, um die Funktion nutzen zu können: Gehe in Einstellungen >> Channel >> Autorouting Definiere die Skills. Aktiviere das Autorouting. Weise die Skills den Agenten zu. Notiz: Diesen Schritt […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/account/skills/" title="Skills" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Skills</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/account/skills/" title="Skills" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Skills</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was versteht man unter dem Menüpunkt Skills? Skills sind Oberbegriffe, nach denen Agenten gruppiert werden können. Du kannst über Skills Agenten z.B. nach ihrer Expertise einteilen. Skills können beispielsweise Abteilungen, Sprachen oder einzelne Marken sein. Mit der Skills-Funktion legst Du Themen/Teams an, denen dann neue Tickets regelbasiert und automatisch zugewiesen werden können. Die Skills-Funktion geht […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/allgemeine-channel-einstellungen/" title="Allgemeine Channel Einstellungen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Allgemeine Channel Einstellungen</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/allgemeine-channel-einstellungen/" title="Allgemeine Channel Einstellungen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Allgemeine Channel Einstellungen</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Unter Einstellungen >> Channel >> Einstellungen kannst Du das Erscheinungsbild und die Informationen Deines Channels mit den Allgemeinen Channel Einstellungen verwalten. Folgende Einstellungen musst Du festlegen: Channel Namen Channel Info (optional): diese wird als WhatsApp Status angezeigt Profilbild (250px*250px): z.B. das Logo Deines Unternehmens. Datenschutzlink: dies ist ein Pflichtfeld und muss ausgefüllt werden, damit die […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/nutzer/merkmale/" title="Merkmale im Nutzerprofil" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Merkmale im Nutzerprofil</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/nutzer/merkmale/" title="Merkmale im Nutzerprofil" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Merkmale im Nutzerprofil</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was kann ich mit den Merkmalen im Nutzerprofil machen? Anhand von Merkmalen kannst Du Daten zu Deinen Nutzer:innen hinterlegen und somit ein Profil erstellen und verwalten. Du kannst als Administrator dabei alle für Dich relevanten Merkmalen anlegen. Beispiele für ein Merkmal: Name, Telefonnummer, Schuhgröße, Adresse etc. Der Merkmalsträger ist dabei immer der/die einzelne Nutzer:in. Jedem/Jeder […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/messenger/" title="Messenger" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Messenger</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/messenger/" title="Messenger" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Messenger</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Im Menü-Punkt Einstellungen >> Channel >> Messenger kannst Du konfigurieren, über welche Messenger-Kanäle Du mit Deinen Nutzer:innen kommunizieren möchtest. WhatsApp Facebook Messenger Telegram Webchat iMessage/Apple Messages for Business Notify Viber Instagram Alle Einstellungen, die Du im Channel vornimmst, gelten für alle aktivierten Messenger-Kanäle.   Wie Du die einzelnen Messenger aktivieren kannst, kannst Du im Helpcenter […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-53 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/whatsapp/" title="WhatsApp" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >WhatsApp</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/whatsapp/" title="WhatsApp" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >WhatsApp</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Es gibt zwei verschiedene Möglichkeiten Deine Rufnummer zu verifizieren: durch das Embedded SignUp oder über uns. Das musst Du vorbereiten: Facebook Business Manager: dieser muss verifiziert sein, bevor WhatsApp Dein Unternehmen prüft. Eine Anleitung dazu findest du hier. Sollte es sich bei Deiner Firma um ein Medienunternehmen handeln, so ist es zusätzlich unerlässlich, dass diese […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-53 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/ticketsystem/notifications-versenden/" title="Notifications versenden" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Notifications versenden</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/ticketsystem/notifications-versenden/" title="Notifications versenden" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Notifications versenden</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Sobald Deine Notification von WhatsApp genehmigt wurde, darf sie verwendet werden. Das musst Du beim Versand beachten Beim Versenden von Notification gibt es verschiedene Ebenen, die von WhatsApp festgelegt sind – die sogenannten TIERS. Diese legen fest an wieviel Nutzer:innen Du Deine Notification verschickst darfst Tier 1: Du darfst an 1000 unterschiedliche Nutzer:innen Deine Notification […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/willkommensnachricht-via-chatbot/" title="Willkommensnachricht via Chatbot" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Willkommensnachricht via Chatbot</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/willkommensnachricht-via-chatbot/" title="Willkommensnachricht via Chatbot" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Willkommensnachricht via Chatbot</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was versteht man unter einer Willkommensnachricht? Als Willkommensnachricht wird die Nachricht bezeichnet, die dem/der Empfänger:in als erstes automatisch zugesendet wird, nachdem er/sie sich in Deinen Channel angemeldet hat.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/spezialausdruecke/" title="Spezialausdrücke & Systemvariablen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Spezialausdrücke & Systemvariablen</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/spezialausdruecke/" title="Spezialausdrücke & Systemvariablen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Spezialausdrücke & Systemvariablen</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Hier findest Du die Informationen zu unseren Systemvariablen, sowie speziellen Ausdrücken und Spezialsyntax, die Du als Nutzerfragen und/oder in Bot-Antworten verwenden kannst.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/profil/" title="Profil" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Profil</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/profil/" title="Profil" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Profil</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Mit den Profil Einstellungen kannst Du als Agent Deine Arbeitsoberfläche, Dein persönliches Profil und Deinen aktuellen Anwesenheitsstatus bearbeiten. Du findest Deine Profil Einstellungen im Dropdown-Menü unter dem Bearbeiter-Icon/Namen in der Navigationsleiste. Deinen Status kannst Du im Dashboard ändern. Die drei Rubriken in den Profil Einstellungen Mit den Einstellungen in Deinem persönlichen Benutzerprofil kannst Du innerhalb der Rubriken „Meine […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/chatbausteine-einstellungen/" title="Chatbausteine – Einstellungen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Chatbausteine – Einstellungen</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/chatbausteine-einstellungen/" title="Chatbausteine – Einstellungen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Chatbausteine – Einstellungen</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was sind Chatbaubausteine? Chatbausteine sind Chatantwort-Vorlagen, die dem Agenten als Standardnachrichten bei der Ticketbearbeitung zur Verfügung stehen. Der Agent kann den Text übernehmen und bei Bedarf vor dem Absenden bearbeiten. So erstellst Du Chatbaustein: Gehe unter Einstellungen >> Channel >> Chatbausteine. Klicke auf das Plus-Zeichen oben rechts, um einen neuen Chatbaustein zu erstellen und lege […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/abwesenheiten/" title="Abwesenheiten" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Abwesenheiten</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/abwesenheiten/" title="Abwesenheiten" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Abwesenheiten</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was versteht man unter Abwesenheiten? Du hast die Möglichkeit im System eine Abwesenheitsnotiz zu hinterlegen, die auf Nutzeranfragen außerhalb eurer Geschäftszeiten reagiert. Auf diese Weise erhält der User eine Information, dass seine/ihre Anfrage eingegangen ist, jedoch erst zu einem späteren Zeitpunkt bearbeitet wird. Beachte, dass die Abwesenheitsnotiz maximal einmal pro Stunde je Nutzer:in verschickt wird. […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/labels/" title="Labels" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Labels</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/labels/" title="Labels" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Labels</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was sind Labels und was kann ich damit machen? Labels sind Markierungen, mit denen Du die Tickets kennzeichnen kannst. Wenn es z.B. in der Anfrage um eine Warenrücksendung oder einen Kontostand geht, kannst Du das Ticket mit entsprechenden Labels versehen. So legst Du Labels an: Gehe in Einstellungen >> Channel >> Labels. Klicke auf das […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/promotion-tools/" title="Promotion Tools/Widget Editor" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Promotion Tools/Widget Editor</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/promotion-tools/" title="Promotion Tools/Widget Editor" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Promotion Tools/Widget Editor</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was versteht man unter Promotion Tools/Widget Editor? Unter dem Menüpunkt Promotion Tools findest Du Deine aktiven Messenger, Deinen Widget Editor, einen WhatsApp-Flyer und eine Hilfestellung zum Nutzerwachstum. Aktive Messenger Hier findest Du all Deine Messenger, welche Du aktiviert hast. Wie Du einzelne Messenger aktivierst erfährst Du hier: Messenger aktivieren. WICHTIG: Für diese Messenger kannst Du Dir […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/apple-business-chat/" title="Apple Messages for Business" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Apple Messages for Business</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/apple-business-chat/" title="Apple Messages for Business" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Apple Messages for Business</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Apple Messages for Business ist ein Dienst, der es Deinem Unternehmen ermöglicht, über die Messages-App direkt mit Deinen Kunden zu kommunizieren. Die Nachrichten-App ist auf den Geräten vorinstalliert, daher ist kein separater App-Download erforderlich, was den Nutzern zugute kommt.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/viber/" title="Viber" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Viber</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/viber/" title="Viber" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Viber</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Viber offiziell Rakuten Viber bietet im Grunde alle Funktionalitäten, die auch andere Messenger wie WhatsApp, Facebook Messenger, Telegram oder der Apple Business Chat mitbringen. Der Messenger-Dienst wird primär in Osteuropa genutzt und unterliegt ein paar Sonderbedingungen und der Freigabe durch Viber. Wenn Du auch den Viber Messenger zur Kommunikation nutzen möchtest, dann kannst du Dir ganz einfach einen eigenen Viber-Bot erstellen. So aktivierst Du Viber: Installiere Viber auf Deinem Smartphone. […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/telegram/" title="Telegram" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Telegram</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/telegram/" title="Telegram" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Telegram</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Wenn Du auch den Telegram Messenger zur Kommunikation nutzen möchtest, dann kannst Du Dich ganz einfach bei unserem Support unter <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="65161015150a17112508001616000b02001715000a1509004b060a08">[email protected]</a> mit der Bitte um Aktivierung des Telegram Bots melden. Dieser wird Dir schnellstmöglich die Anbindung an Deinen Channel zur Verfügung stellen. Außerdem gibt es auch noch die Möglichkeit einen eigenen Telegram Bot zu erstellen. […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/facebook-messenger/" title="Facebook Messenger" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Facebook Messenger</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/facebook-messenger/" title="Facebook Messenger" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Facebook Messenger</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Das musst Du vorbereiten Aktiviere den Facebook Messenger und binde diese an die MessengerPeople Plattform an. Einstellungen auf Facebook Stelle sicher, dass Du Admin-Rechte an der Facebook-Seite hast, damit Du Änderungen in den Einstellungen vornehmen und anschließend auch die Seite verbinden kannst. Um das zu überprüfen, klicke oben rechts in Deiner Seite auf „Einstellungen“. Klicke […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/" title="Messaging Apps" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Messaging Apps</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/messaging-apps/" title="Messaging Apps" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Messaging Apps</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>An die MessengerPeople Plattform können aktuell folgende Messenger angebunden werden: WhatsApp, Facebook Messenger, Instagram, Webchat, Notify, Apple Messages for Business, Telegram und Viber. Wie die Anbindung im Detail funktioniert erfährst Du auf den nächsten Seiten.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/" title="Channel" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Channel</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/" title="Channel" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Channel</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Jeder Account hat jeweils einen Channel (MCP M). In den größeren Paketen (L und XL) besteht die Möglichkeit mehrere Channels anlegen zu lassen. Mehrere Channels eignen sich besonders für Unternehmen, die mehrere Marken, unterschiedliche Interessenschwerpunkte oder Inhalte in mehreren Sprachen anbieten. Jeder Channel wird über eine eigene Arbeitsoberfläche mit separaten Channel Einstellungen bespielt, beworben und […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/account/kuendigung/" title="Kündigung" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Kündigung</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/account/kuendigung/" title="Kündigung" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Kündigung</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Die Mindestvertragslaufzeit beträgt drei Monate. Der Vertrag verlängert sich nach Ablauf eines Vertragsmonats jeweils immer auf drei weitere Vertragsmonate, wenn er nicht spätestens fünf Arbeitstage vor Ablauf des jeweiligen Rechnungsmonats gekündigt wird. Alternativ dazu kann der Account pausiert werden, hierfür gelten folgende Kriterien: Abrechnung: 99€ monatlich Zeitraum: ab dem Tag der nächsten Rechnungsstellung für max. 12 Monate (Pausierung kann auch […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/account/agenten-anlegen/" title="Agenten anlegen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Agenten anlegen</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/account/agenten-anlegen/" title="Agenten anlegen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Agenten anlegen</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Im Unterpunkt „Agenten“ erhältst Du eine gelistete Übersicht aller Agenten in Deinem Account. Du siehst die Namen, E-Mail-Adressen, Aktivitätsstatus und Rollen der Agenten. Außerdem kannst Du die Channels sehen, auf die die einzelnen Agenten Zugriff haben, sowie die zugewiesenen Skills. Welche Rollen von Agenten gibt es? Ein Agent kann verschiedene Rollen annehmen, hinter denen jeweils […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/account/" title="Account" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Account</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/account/" title="Account" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Account</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Im Menüpunkt Einstellungen >> Account kannst Du die aktuellen Konditionen und Stammdaten Deines Accounts einsehen und bearbeiten, Rechnungen abrufen und Datenschutzbestimmungen verwalten.   Außerdem hast Du hier die Möglichkeit in deine letzten Rechnungen einzusehen, die unterzeichnete AVV hochzuladen, Agenten hinzufügen und bearbeiten und Skills einzufügen. Des Weiteren findest Du hier den Menüpunkt WhatsApp Notification Template. […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/" title="Einstellungen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Einstellungen</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/" title="Einstellungen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Einstellungen</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Das Tool von MessengerPeople ermöglicht Dir als Administrator eine Vielzahl an Varianten Deine Messenger Kommunikation individuell zu gestalten: z.B. Dein Profilbild, Dein Widget und Deine Willkommensnachricht. Außerdem kannst Du Deine Bearbeiter:innen und Nutzer:innen sinnvoll verwalten. Lege die Sprache Deiner Arbeitsoberläche fest und gestalte Dein persönliches Profil: Du findest Deine Profil Einstellungen im Drop-Down-Menü unter dem Bearbeiter-Icon/Namen in […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/anbindung-an-drittsysteme/" title="Anbindung an Drittsysteme" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Anbindung an Drittsysteme</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/anbindung-an-drittsysteme/" title="Anbindung an Drittsysteme" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Anbindung an Drittsysteme</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Du möchtest unsere Software an eine bestehende Software wie ein CRM, ein CMS oder einen Online Shop anbinden, um Nutzerprofile zu synchronisieren oder Nachrichten zu verschicken? Mit unserer API kannst Du unsere Software fernsteuern und (fast) alles machen, was über das User Interface möglich ist. Das kannst Du beispielsweise machen: Daten aus Nutzerprofilen auslesen oder sie […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/statistiken/" title="Statistiken" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Statistiken</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/statistiken/" title="Statistiken" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Statistiken</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Unser Tool bietet die Möglichkeit Diagramme zu Tickets und Chats selbst zu erstellen und einzusehen. Dazu gibt es zwei verschiedene Stellen: Nachdem Du Dich in das Tool eingeloggt hast, werden Dir rechts im Dashboard aktuelle Ticketstatistiken, z.B. die Anzahl offener und beantworteter Tickets angezeigt. Unter dem Menüpunkt „Statistiken“ findest Du vordefinierte Statistiken zu: Messages, Ticket, […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/api/" title="API" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >API</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/api/" title="API" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >API</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was ist eine API? Die API ist eine Schnittstelle, die Dir eine direkte Anbindung unseres Services in Deine bestehenden Systeme (z.B. Dein CRM oder CMS) ermöglicht. So kannst Du unseren Service über Deine gewohnte Oberfläche bedienen. Unter Einstellungen >> Channel >> API bekommst Du einen API Key, mit dem Du der Schnittstelle den Zugang zu […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/nutzermerkmale/" title="Nutzermerkmale" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Nutzermerkmale</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/einstellungen/channel/nutzermerkmale/" title="Nutzermerkmale" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Nutzermerkmale</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was sind Nutzermerkmale? Anhand von Nutzermerkmalen kannst Du Daten zu Deinen Nutzer:innen in einem Profil hinterlegen und verwalten. Abgefragt werden können bspw.: Name, Telefonnummer, Schuhgröße, Adresse etc. Der Merkmalsträger ist dabei immer der einzelne User, dem bei erstmaliger Kontaktaufnahme automatisch ein Profil mit Deinen Merkmalen angelegt wird. Wie die Daten befüllt werden können, kannst Du […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/nutzer/loeschzeitpunkt-definieren/" title="Löschzeitpunkt definieren" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Löschzeitpunkt definieren</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/nutzer/loeschzeitpunkt-definieren/" title="Löschzeitpunkt definieren" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Löschzeitpunkt definieren</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was muss ich zum Löschen meiner Nutzer:innen wissen? Ausgehend vom Schließen des letzten Tickets eines/einer Nutzer:in werden nach einem definierten Zeitpunkt alle Chats, gesammelten Daten sowie die Tickethistorie des/der Nutzer:in automatisch aus dem System gelöscht. Den Zeitpunkt kannst Du in den Allgemeinen Channel Einstellungen festlegen. Als Administrator kannst Du auch über die Nutzersuche manuell einzelne Nutzer:innen […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/nutzer/daten-bei-kuendigung/" title="Daten bei Kündigung" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Daten bei Kündigung</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/nutzer/daten-bei-kuendigung/" title="Daten bei Kündigung" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Daten bei Kündigung</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Nachdem ein Account gekündigt wird, werden alle personenbezogenen Nutzerdaten, Informationen und Einstellungen nach 28 Tagen endgültig aus dem System gelöscht. Diese Daten sind danach unwiederbringlich entfernt und es ist kein Nachweis mehr darüber vorhanden.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/nutzer/erstkontakt/" title="Erstkontakt" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Erstkontakt</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/nutzer/erstkontakt/" title="Erstkontakt" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Erstkontakt</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Der Erstkontakt muss immer durch den/die Nutzer:in entstehen. Erst nach diesem Initialkontakt kann mit dem User über das Tool kommuniziert werden. Der Chat erscheint als neues Ticket in der Ticketzuweisung. Für jeden User ist im Menüpunkt „Nutzer“ das Datum des ersten Kontakts hinterlegt.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/nutzer/" title="Nutzer" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Nutzer</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/nutzer/" title="Nutzer" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Nutzer</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Im Menüpunkt „Nutzer“ findest Du standardmäßig alle aktiven Kontakte aufgelistet, welche bislang mit Dir in Kontakt getreten sind. Welche Informationen findet man hier: Nummer des/der Nutzer:in, der verwendete Messenger, Zeitpunkt des Erstkontakt und des letzten Chats, ob dieser blockiert ist, sein/ihr Name und Status des/der Nutzer:in (MIA aktiv/inaktiv). Einige dieser Angaben können mit einem Klick auf […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/ticketsystem/panels/" title="Panels" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Panels</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/ticketsystem/panels/" title="Panels" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Panels</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was sind Panels? Die sogenannten Panels sind Platten mit unterschiedlichen Inhalten, die man per Drag and Drop verschieben und durch den Pfeil rechts oben, aus- oder einklappen kann. Im rechten Bildschirmbereich der Arbeitsoberfläche kannst Du Dir bis zu vier Panels anzeigen lassen.   Folgende Panels stehen dir zur Verfügung: Chatbausteine & Bots: zeigt Dir die […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/ticketsystem/chatbausteine/" title="Chatbausteine" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Chatbausteine</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/ticketsystem/chatbausteine/" title="Chatbausteine" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Chatbausteine</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was sind Chatbausteine? Chatbausteine sind Antwort-Vorlagen, die dem Agenten als Standardnachrichten für den Chat während der Ticketbearbeitung zur Verfügung stehen. Ein Chatbaustein besteht aus einer Überschrift, die dem Agenten angezeigt wird sowie dem Volltext, der ausgeklappt werden kann. Dem Chatbaustein können außerdem Dateien wie z. B. ein Bild angehängt werden. Außerdem kann der Chatbaustein mit Variablen wie […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-53 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/ticketsystem/ticketzuweisung/" title="Ticketzuweisung" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Ticketzuweisung</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/ticketsystem/ticketzuweisung/" title="Ticketzuweisung" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Ticketzuweisung</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Was versteht man unter Ticketzuweisung? Unsere Plattform ist ein Ticketssystem. Im Menüpunkt „Zuweisung“ erfolgt das manuelle Ticketdispatching. Das heißt, dass Du hier die offenen Tickets einzelnen Agenten übertragen kannst. Im linken Bildschirmbereich wird Dir eine Liste aller Agenten inkl. deren Status (grün = anwesend, gelb = abwesend, schwarz = nicht eingeloggt), Skills und die Anzahl an […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/dialog/" title="Dialoge & Botantworten" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Dialoge & Botantworten</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/dialog/" title="Dialoge & Botantworten" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Dialoge & Botantworten</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Das Herzstück des Chatbot Builders ist die Dialogfunktion. Hier werden Stichwörter und Nutzerfragen definiert, die eine Bot-Antwort auslösen sollen. Das Erstellen von Dialogen ist an sich simpel, allerdings gilt es einige Details zu beachten, um einen benutzerfreundlichen Bot zu schaffen.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/ticketsystem/" title="Ticketsystem" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Ticketsystem</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/ticketsystem/" title="Ticketsystem" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Ticketsystem</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Mithilfe des Ticketsystems kannst Du Nutzeranfragen schnell und einfach dem richtigen Agenten zuweisen, bearbeiten und anschließend lösen. Alle Details dazu findest Du in den nächsten Kapiteln.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-53"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/schnellstart-mcp/" title="Schnellstart MCP" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Schnellstart MCP</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/schnellstart-mcp/" title="Schnellstart MCP" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Schnellstart MCP</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>MessengerPeople ist einer der führenden Anbieter in der Messenger Kommunikation, der Dir als Unternehmen hilft via Messenger mit deinen Kunden in Kontakt zu treten. Für Deine Endkundenkommunikation bieten wir eine Softwarelösung, die ein Ticketsystem und Chat Center für Kundenservice, das Versenden von Benachrichtigungen und einen Chatbot Builder umfasst. Natürlich alles ausgelegt für Messenger Plattformen. Mit dem MessengerPeople Helpcenter […]</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-47"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/" title="Messenger Communication Platform" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Messenger Communication Platform</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/messenger-communication-platform/" title="Messenger Communication Platform" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Messenger Communication Platform</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Unsere Messenger Communication Platform (MCP) ist die zentrale Plattform, um mit deinen Kunden zu kommunizieren. Es gibt 3 Hauptkomponenten: Über das Ticketsystem kannst du mit deinen Kunden chatten Mit dem Chatbot kannst du automatisierte Konversationen realisieren Über die Notifications kannst du deinen Kunden wichtige Updates schicken</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/bot-templates/adventsbot/" title="Adventsbot" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Adventsbot</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/bot-templates/adventsbot/" title="Adventsbot" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Adventsbot</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Der Adventsbot lässt den Abonnenten/die Abonnentin jeden Tag in der Adventszeit mit dem Stichwort „Advent“ ein Türchen öffnen.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/bedingungen/" title="If-Else Bedingungen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >If-Else Bedingungen</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/bedingungen/" title="If-Else Bedingungen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >If-Else Bedingungen</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Mit der Funktion Bedingungen lassen sich If-Else Regeln für Bot-Antworten definieren. So kann man bspw. je nach Messenger unterschiedliche Nachrichten ausgeben.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/badwords/" title="Umgang mit Schimpfwörtern" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Umgang mit Schimpfwörtern</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/badwords/" title="Umgang mit Schimpfwörtern" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Umgang mit Schimpfwörtern</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Den Usern sitzt bekanntlich der Schalk im Nacken und sie probieren oftmals alle möglichen oder unmöglichen Begriffe aus, um Deinen Bot hinters Licht zu führen. Aber man muss sich nicht alles gefallen lassen. Deshalb gibt es einen Mechanismus, um mit Schimpfwörtern umzugehen.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52 vc_grid-term-53"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/nutzerdaten-abfragen/" title="Nutzerdaten abfragen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Nutzerdaten abfragen</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/nutzerdaten-abfragen/" title="Nutzerdaten abfragen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Nutzerdaten abfragen</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Ähnlich wie bei der Namensänderung, kann der Bot auch ganz andere Merkmale oder Präferenzen eines Users einsammeln und diese an anderer Stelle wieder zur Verfügung stellen. Hier lassen sich im Dialog auch Ketten bilden, um nacheinander mehrere Daten abzufragen.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52 vc_grid-term-53"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/konzeption/" title="Konzipiere Deinen Chatbot" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Konzipiere Deinen Chatbot</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/konzeption/" title="Konzipiere Deinen Chatbot" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Konzipiere Deinen Chatbot</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Natürlich möchtest Du am liebsten sofort mit Deinem Bot loslegen. Doch nicht zu hastig! Wenn Dein Bot Erfolg haben soll, musst Du Dir zuvor einige Gedanken machen.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52 vc_grid-term-53"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/schnellstart-chatbots/" title="Quickstart: Chatbot" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Quickstart: Chatbot</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/schnellstart-chatbots/" title="Quickstart: Chatbot" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Quickstart: Chatbot</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Der Chatbot Builder erlaubt es, eigene Botantworten auf Nutzeranfragen einzurichten. Mit unserem Chatbot Builder lassen sich im Handumdrehen automatisierte Dialoge gestalten. MessengerPeople Kund:innen können ohne Vorkenntnisse, innerhalb von wenigen Minuten ihren individuellen Chatbot erstellen.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/problemloesung/" title="Problemlösung" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Problemlösung</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/problemloesung/" title="Problemlösung" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Problemlösung</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Der Bot antwortet mir nicht auf meine Eingaben! Der Bot antwortet mit etwas anderem als ich erwartet habe! Was kann ich tun?</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/bot-templates/quizbot/" title="Quizbot" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Quizbot</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/bot-templates/quizbot/" title="Quizbot" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Quizbot</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Der Quizbot ist ein Feature des Chatbot Builders, mit dessen Hilfe es möglich ist, ein Quiz für alle von MessengerPeople unterstützenden Messenger bereitzustellen. Die Einrichtung geht schnell und unkompliziert.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/bot-templates/" title="Bot Templates" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Bot Templates</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/tutorials/bot-templates/" title="Bot Templates" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Bot Templates</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Bot Templates sind Vorlagen von uns, die Du direkt in Deinem Chatbot Builder übernehmen und personalisieren kannst.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/variablen/" title="Variablen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Variablen</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/variablen/" title="Variablen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Variablen</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Variablen, auch Attribute oder Merkmale genannt, stellen eine Möglichkeit dar, Informationen über den Nutzer:innen in dessen Profil zu speichern. Mithilfe von Variablen können Informationen flexibel über den Chat oder das Nutzerprofil eingesammelt und an anderer Stelle (zB., im Chatbot, in Notifications in WhatsApp oder in Chatbausteinen im Ticket System) wiederverwendet werden.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/datenmodell/" title="Datenmodelle" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Datenmodelle</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/datenmodell/" title="Datenmodelle" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Datenmodelle</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Oftmals möchte man den Chatbot eine Reihe von Fragen zu ähnlichen Objekten, wie einem Produktkatalog oder FAQs, beantworten lassen. Anstatt viele gleichartige Dialoge erstellen zu müssen, kannst Du dynamische Dialoge mit Platzhaltern erstellen, die automatisch die richtigen Daten aus deinem Datenmodell einsetzen.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/themen/" title="Themen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Themen</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/themen/" title="Themen" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Themen</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Dialoge mit demselben Kontext lassen sich in Themen gruppieren. Hier erklären wir Dir dieses wichtige Konzept.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-term-52"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-3-4 vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/" title="Features" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-middle"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 24px;color: #eaf5f2;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:300;font-style:normal" >Features</div></div><div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_50 vc_sep_border_width_2 vc_sep_pos_align_left vc_separator_no_text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#89ead1;" class="vc_sep_line"></span></span> </div><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/chatbot-builder/" title="Features" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Features</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" ><p>Hier findest Du detaillierte Beschreibungen von Chatbot Funktionen.</p> </div></div></div></div></div></div></div></div><div class="vc_clearfix"></div></div><div class="vc_grid-item vc_clearfix vc_col-sm-4"><div class="vc_grid-item-mini vc_clearfix "><div class="vc_gitem-animated-block vc_gitem-animate vc_gitem-animate-goTop20" data-vc-animation="goTop20"><div class="vc_gitem-zone vc_gitem-zone-a vc_custom_1612959563899 home-card-one vc-gitem-zone-height-mode-auto 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style="height: 32px"><span class="vc_empty_space_inner"></span></div></div></div></div></div><div class="vc_gitem-zone vc_gitem-zone-b vc_custom_1612961063605 vc-gitem-zone-height-mode-auto vc_gitem-is-link"><a href="https://helpcenter.messengerpeople.com/docs/chatbot/" title="Chatbot-Builder" class="vc_gitem-link vc-zone-link" ></a><div class="vc_gitem-zone-mini"><div class="vc_gitem_row vc_row vc_gitem-row-position-top"><div class="vc_col-sm-12 vc_gitem-col vc_gitem-col-align-"><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title" ><div style="font-size: 16px;color: #007f5f;line-height: 1.3;text-align: left;font-family:Roboto;font-weight:500;font-style:normal" >Chatbot-Builder</div></div><div class="vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt" ><div style="font-size: 14px;color: #007f5f;line-height: 1.2;text-align: left" 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