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src="http://web.archive.org/web/20081216165808im_/http://assets.omniture.com/en/images/sections/products/masthead_channelanalytics.jpg"/> </div> <div class="sidebar"> <div id="izone_442"><div class="first"> <div class="sidebar_block requestlivedemo"> <h4>Contact us</h4> <ul> <li><a href="/web/20081216165808/http://www.omniture.com/contact"><img style="margin: 4px 0" src="/web/20081216165808im_/http://www.omniture.com/img/sales_phone_number.gif"/></a></li> <li><a href="/web/20081216165808/http://www.omniture.com/contact/request">Schedule meeting</a></li> <li><a href="/web/20081216165808/http://www.omniture.com/contact/email">Send feedback</a></li> </ul> </div> </div></div> <div id="izone_605"><div class="first"> <div class="sidebar_block bestpracticeguides"> <h4>Analyst reports</h4> <ul> <li><a href="/web/20081216165808/http://www.omniture.com/offer/302" target="_blank">IVR Customer Insight Is Good Business</a></li> <li><a href="/web/20081216165808/http://www.omniture.com/offer/303" target="_blank">Multichannel Retailing</a></li> </ul> </div> </div></div> </div> <div class="copy"> <h1 class="top">Channel Analytics</h1> <p>Your customers have an increasing number of choices regarding how they reach out to your business to make a purchase, gather information or request a service. When you view customer interactions across various channels, you get an enriched view of your customers’ relationship with your business. </p> <p>How do you measure those interactions across more than one channel? How do you bring together customer touch information from disparate systems to get a common understanding of your customers’ experience with your business?</p> <p>By measuring customer interactions across different channels of your business, you are better able to understand customer needs, figure out how and when their needs change and begin to predict their behavior with more accuracy.</p> <p>Omniture Discover OnPremise gives businesses the ability to correlate online interactions with information from other channels to better understand customer engagement as one whole.</p> <p>Discover OnPremise is available for:</p> <ul class="links"> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/channel_analytics/call_analytics">Call Analytics</a></li> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/channel_analytics/retail_analytics">Retail Analytics</a></li> </ul> </div> </div> <div id="col_left">  <div id="leftNav"> <a class="section_name" href="/web/20081216165808/http://www.omniture.com/en/products" title="Products">Products</a> <div class="top"> </div> <ul> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/online_business_optimization" title="Web 2.0 Optimizations">Web 2.0 Optimizations</a> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/web_analytics" title="Web Analytics">Web Analytics</a> <ul> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/web_analytics/sitecatalyst" title="Omniture SiteCatalyst">Omniture SiteCatalyst</a> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/web_analytics/discover" title="Omniture Discover">Omniture Discover</a> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/web_analytics/data_warehousing" title="Omniture DataWarehouse">Omniture DataWarehouse</a> </ul> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/channel_analytics" title="Channel Analytics" class="selected">Channel Analytics</a> <ul> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/channel_analytics/call_analytics" title="Call Analytics">Call Analytics</a> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/channel_analytics/retail_analytics" title="Retail Analytics">Retail Analytics</a> </ul> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/data_discovery" title="Data Discovery">Data Discovery</a> <ul> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/data_discovery/discover_onpremise" title="Omniture Discover OnPremise">Omniture Discover OnPremise</a> </ul> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/marketing_integration" title="Marketing Integration">Marketing Integration</a> <ul> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/marketing_integration/genesis" title="Omniture Genesis">Omniture Genesis</a> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/marketing_integration/genesis/applications" title="Genesis Applications">Genesis Applications</a> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/marketing_integration/closed_loop_marketing" title="Closed Loop Marketing">Closed Loop Marketing</a> </ul> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/search_marketing" title="Search Marketing">Search Marketing</a> <ul> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/search_marketing/searchcenter" title="Omniture SearchCenter">Omniture SearchCenter</a> </ul> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/conversion" title="Conversion">Conversion</a> <ul> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/conversion/testandtarget" title="Omniture Test&Target">Omniture Test&Target;</a> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/conversion/merchandising" title="Omniture Merchandising">Omniture Merchandising</a> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/conversion/survey" title="Omniture Survey">Omniture Survey</a> </ul> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/sitesearch_and_content" title="Site Search & Content">Site Search & Content</a> <ul> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/sitesearch_and_content/site_search" title="Omniture SiteSearch">Omniture SiteSearch</a> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/sitesearch_and_content/publish" title="Omniture Publish">Omniture Publish</a> </ul> <li><a href="/web/20081216165808/http://www.omniture.com/en/products/tours" title="Product Tours">Product Tours</a> </ul> <div class="bottom"> </div> </div>  </div> <div id="bottom"></div> </div> </div> <div id="container_bottom"></div>   <div id="footer"> <div id="copyright"> Copyright 1996-2008. 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