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Do you want your customer support agents to be more effective? | Zendesk India
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class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bLyxSP Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Designed with you in mind</h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">A conversation-focused agent workspace</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/in/agent-workspace-tour/" data-interaction-type="button-primary" data-location="hero" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Try the self-guided tour</a></div></div><div class="StyledCol-sc-inuw62-0 hNuVsR Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span 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for agents first, which means that the Agent Workspace is made for them. After all, agents just want to deliver seamless support without switching between dashboards or have customers repeat information. With the right tools and data in place, agents can maintain relevant, personal conversations on any channel.</p></div></div></div></div></section><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledTabs-sc-1qaor65-0 hoIXXn Tabsstyle__TabsRoot-sc-18l1o97-0 kIdHtu" data-garden-id="tabs.tabs" data-garden-version="8.76.2"><div role="tablist" data-garden-container-id="containers.tabs" data-garden-container-version="2.0.14" aria-orientation="horizontal" class="StyledTabList-sc-wa5aaj-0 dLlZQP Tabsstyle__TabListRoot-sc-18l1o97-1 bndLKw" data-garden-id="tabs.tablist" data-garden-version="8.76.2"><div tabindex="0" aria-selected="false" role="tab" id=":Re76:__tab:tab-1" aria-controls=":Re76:__panel:tab-1" class="StyledTab-sc-x2pbow-0 dlHPsf Tabsstyle__TabRoot-sc-18l1o97-2 inkYbp" data-garden-id="tabs.tab" data-garden-version="8.76.2">Unify your channels</div><div tabindex="-1" aria-selected="false" role="tab" id=":Re76:__tab:tab-2" aria-controls=":Re76:__panel:tab-2" class="StyledTab-sc-x2pbow-0 dlHPsf Tabsstyle__TabRoot-sc-18l1o97-2 inkYbp" data-garden-id="tabs.tab" data-garden-version="8.76.2">Context at your fingertips</div><div tabindex="-1" aria-selected="false" role="tab" id=":Re76:__tab:tab-3" aria-controls=":Re76:__panel:tab-3" class="StyledTab-sc-x2pbow-0 dlHPsf Tabsstyle__TabRoot-sc-18l1o97-2 inkYbp" data-garden-id="tabs.tab" data-garden-version="8.76.2">Collaborate with ease</div></div><div aria-hidden="true" role="tabpanel" id=":Re76:__panel:tab-1" hidden="" aria-labelledby=":Re76:__tab:tab-1" class="StyledTabPanel-sc-7lhrmp-0 kYsycP Tabsstyle__TabPanelRoot-sc-18l1o97-3 bftmUB" data-garden-id="tabs.tabpanel" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"></div></div><div aria-hidden="true" role="tabpanel" id=":Re76:__panel:tab-2" hidden="" aria-labelledby=":Re76:__tab:tab-2" class="StyledTabPanel-sc-7lhrmp-0 kYsycP Tabsstyle__TabPanelRoot-sc-18l1o97-3 bftmUB" data-garden-id="tabs.tabpanel" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"></div></div><div aria-hidden="true" role="tabpanel" id=":Re76:__panel:tab-3" hidden="" aria-labelledby=":Re76:__tab:tab-3" class="StyledTabPanel-sc-7lhrmp-0 kYsycP Tabsstyle__TabPanelRoot-sc-18l1o97-3 bftmUB" data-garden-id="tabs.tabpanel" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"></div></div></div></div></div></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 hJVEeq"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Stay focused</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Track conversation updates</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Get live updates about incoming messages and respond in real-time across <a href="/in/service/ticketing-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>email</span></a>, <a href="/in/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>chat</span></a>, <a href="/in/service/voice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>phone</span></a> and <a href="/in/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>messaging</span></a>. See when a customer is typing a response via chat or when a new WhatsApp message comes in. Stay on top of conversations you are CC’d on and following, all from one place.</p></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27652%27%20height=%27398%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-agent-workspace/agent-home@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/agent-home@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/agent-home@2x.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hJVEeq"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Wrap up in no time</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Superpowered customisation</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Adapt your workspace to your agent's unique workflows with simple drag and drop layout customisation. Dynamically bring important context or apps out of the sidebar to work the way you want. Add hundreds of apps from the <a href="/in/marketplace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Zendesk App Marketplace</span></a> and let agents pin their favourites, so they can resolve issues faster and in fewer clicks.</p></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27764%27%20height=%27484%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-agent-workspace/layout-builder@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/layout-builder@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/layout-builder@2x.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kHpSgQ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="VideoEmbedstyle__VideoEmbedRoot-sc-3pobmb-0 cgEXZg"></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Agent Workspace in action</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Building personal connections through video</h2></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 khrxgA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 iiBgEf"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 21 16" fill="currentColor" class="sc-90b24403-0 lnZhVC"><path d="M6.667 2.667h8V0h-8zM0 16h4V4H0zm17.333 0h4V4h-4zm-12 0H16V4H5.333z"></path></svg><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Their challenge</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">BombBomb enables 30,000+ customers to connect through the power of video. With a simple Chrome extension or mobile app, BombBomb allows customers to record and send video emails in a matter of seconds. To support their customers, BombBomb uses a variety of channels, including email, chat, phone and social media. But managing these channels all at once can be a challenge, and BombBomb noticed that agent productivity was suffering.</p></div></div><div class="StyledCol-sc-inuw62-0 khrxgA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 iiBgEf"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 20 16" fill="currentColor" class="sc-90b24403-1 gnAJzv"><path d="M16.535 0 4.352 12.184l3.481 3.481L20.017 3.48zM0 7.833l3.481 3.481 3.481-3.481-3.481-3.481z"></path></svg><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Our solution</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The team switched to the Zendesk Suite, which allows their agents to use the new Agent Workspace. Now, they work with a single set of tools and processes across channels. And with the ability to pull in relevant customer details, apps and ticket fields, they are getting faster response times across their biggest channels — chat and email. Agents can now respond to incoming chats and follow up over email, or phone from one place. Big changes at BombBomb.</p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cXyPvE Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-zendesk-support-suite/overview/bomb-bomb-logo.svg" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">“Our customers reach out to us across several channels, including email, chat and phone, and we want to make sure they are always able to reach out on the channel they prefer. With Agent Workspace, we are able to unify these channels in one place so that our support team can offer contextual, personal experiences, which has ultimately helped us boost our CSAT to 98%.”</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Jonathan Bolton</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">SVP of Operations</p></cite><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 eOciey Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27450%27%20height=%27563%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-agent-workspace/hands-on-computer.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-agent-workspace/hands-on-computer.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-agent-workspace/hands-on-computer.jpg"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iyMXdC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Powerful workspace. Empowered agents.</h2><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/in/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Start a trial</a></div></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="arch" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 beWldA"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/service/agent-workspace/","es":"https://www.zendesk.es/service/agent-workspace/","fr":"https://www.zendesk.fr/service/agent-workspace/","hk":"https://www.zendesk.hk/service/agent-workspace/","it":"https://www.zendesk.com/it/service/agent-workspace/","kr":"https://www.zendesk.kr/service/agent-workspace/","mx":"https://www.zendesk.com.mx/service/agent-workspace/","nl":"https://www.zendesk.nl/service/agent-workspace/","th":"https://www.zendesk.com/th/service/agent-workspace/","tw":"https://www.zendesk.tw/service/agent-workspace/","au":"https://www.zendesk.com/au/service/agent-workspace/","in":"https://www.zendesk.com/in/service/agent-workspace/","sg":"https://www.zendesk.com/sg/service/agent-workspace/","dk":"https://www.zendesk.com/dk/service/agent-workspace/","se":"https://www.zendesk.com/se/service/agent-workspace/","us":"https://www.zendesk.com/service/agent-workspace/","jp":"https://www.zendesk.co.jp/service/agent-workspace/","br":"https://www.zendesk.com.br/service/agent-workspace/","gb":"https://www.zendesk.co.uk/service/agent-workspace/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_wp_page_template":"templates/page-agent-workspace.php","_trash_the_other_posts":"0","katamari-agent-workspace-1":"Designed with you in mind","katamari-agent-workspace-2":"A conversation-focused agent workspace","katamari-agent-workspace-3":"Try the self-guided tour","katamari-agent-workspace-4":"Everything where it needs to be","katamari-agent-workspace-5":"Zendesk is built for agents first, which means that the Agent Workspace is made for them. After all, agents just want to deliver seamless support without switching between dashboards or have customers repeat information. With the right tools and data in place, agents can maintain relevant, personal conversations on any channel.","katamari-agent-workspace-6":"Unify your channels","katamari-agent-workspace-7":"The agent workspace puts chat, email, voice and social messaging all in the same interface. It comes together into a unified conversation, allowing agents to reply quickly and follow up more easily. Agents can easily switch between channels when responding to a customer, like following up from a chat conversation over email, all within the omnichannel composer.","katamari-agent-workspace-8":"Context at your fingertips","katamari-agent-workspace-9":"Everything you know about a customer can now be in one place. Gather profile information, including contact information, preferred language and Freeform notes. You can also keep track of previous customer interactions, including web page visits and shopping cart activity, to get a full view of their journey. Take it one step further with Zendesk Sunshine to connect events data from external sources.","katamari-agent-workspace-10":"Collaborate with ease","katamari-agent-workspace-11":"Agents often need to loop in other teams — both external and internal — to get help quickly. With Side Conversations, you can reach out to any department over email or Slack. That way, you can get a return invoice, approval from legal, or just a little bit of advice without ever leaving the customer conversation.","katamari-agent-workspace-12":"Unify your channels","katamari-agent-workspace-13":"Context at your fingertips","katamari-agent-workspace-14":"Collaborate with ease","katamari-agent-workspace-15":"Stay focused","katamari-agent-workspace-16":"Track conversation updates","katamari-agent-workspace-17":"Get live updates about incoming messages and respond in real-time across \u003ca href=\"/service/ticketing-system/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eemail\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003echat\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/voice/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ephone\u003c/span\u003e\u003c/a\u003e and \u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003emessaging\u003c/span\u003e\u003c/a\u003e. See when a customer is typing a response via chat, or when a new WhatsApp message comes in. That way, you can turn your attention to where it is needed most.","katamari-agent-workspace-18":"Wrap up in no time","katamari-agent-workspace-19":"Superpowered customisation","katamari-agent-workspace-20":"Moving from one conversation to the next is made easy with the ability to quickly update ticket metadata from one place. Update ticket forms and fields across channels, or assign a team member to quickly transfer a conversation. Pull in relevant details by integrating with over hundreds of apps in the \u003ca href=\"/apps/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk App Marketplace\u003c/span\u003e\u003c/a\u003e, ranging from workforce management to agent productivity, to have a unified view of the customer issue and offer fast assistance.","katamari-swap-1":"\u003cdiv class=\"wistia_embed wistia_async_yxj2ccth1l\"\u003e\u003c/div\u003e","katamari-agent-workspace-21":"Agent Workspace in action","katamari-agent-workspace-22":"Building personal connections through video","katamari-agent-workspace-23":"Their challenge","katamari-agent-workspace-24":"BombBomb enables 30,000+ customers to connect through the power of video. With a simple Chrome extension or mobile app, BombBomb allows customers to record and send video emails in a matter of seconds. To support their customers, BombBomb uses a variety of channels, including email, chat, phone and social media. But managing these channels all at once can be a challenge, and BombBomb noticed that agent productivity was suffering.","katamari-agent-workspace-25":"Our solution","katamari-agent-workspace-26":"The team switched to the Zendesk Suite, which allows their agents to use the new Agent Workspace. Now, they work with a single set of tools and processes across channels. And with the ability to pull in relevant customer details, apps and ticket fields, they are getting faster response times across their biggest channels — chat and email. Agents can now respond to incoming chats and follow up over email, or phone from one place. Big changes at BombBomb.","katamari-agent-workspace-27":"“Our customers reach out to us across several channels, including email, chat and phone, and we want to make sure they are always able to reach out on the channel they prefer. With Agent Workspace, we are able to unify these channels in one place so that our support team can offer contextual, personal experiences, which has ultimately helped us boost our CSAT to 98%.”","katamari-agent-workspace-28":"Jonathan Bolton","katamari-agent-workspace-29":"SVP of Operations","katamari-agent-workspace-30":"Powerful workspace. Empowered agents.","katamari-agent-workspace-31":"Start a trial","_edit_lock":"1663299681:3421","_edit_last":"3421","zen-1":"Get live updates about incoming messages and respond in real-time across \u003ca href=\"/service/ticketing-system/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eemail\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003echat\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/voice/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ephone\u003c/span\u003e\u003c/a\u003e and \u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003emessaging\u003c/span\u003e\u003c/a\u003e. See when a customer is typing a response via chat or when a new WhatsApp message comes in. Stay on top of conversations you are CC’d on and following, all from one place.","zen-2":"Adapt your workspace to your agent's unique workflows with simple drag and drop layout customisation. Dynamically bring important context or apps out of the sidebar to work the way you want. Add hundreds of apps from the \u003ca href=\"/marketplace/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk App Marketplace\u003c/span\u003e\u003c/a\u003e and let agents pin their favourites, so they can resolve issues faster and in fewer clicks.","_tms_delivery":"2023-11-01 22:52:12","canonical":"https://www.zendesk.com/in/service/agent-workspace/","seoTitle":"Do you want your customer support agents to be more effective? | Zendesk India","seoDescription":"Empower your agents with the reimagined Zendesk agent workspace. 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