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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <html> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://feedback-form.truste.com/watchdog/request","20120415020527","https://web.archive.org/","web","/_static/", "1334455527"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <title>Submit a Report - Watchdog</title> <link type="text/css" href="/web/20120415020527cs_/https://feedback-form.truste.com/watchdog/resources/css/watchdog.css" rel="stylesheet"/> <link type="text/css" href="/web/20120415020527cs_/https://feedback-form.truste.com/watchdog/resources/css/jquery.ui.autocomplete.css" rel="stylesheet"/> <link type="text/css" href="/web/20120415020527cs_/https://feedback-form.truste.com/watchdog/resources/css/jquery.ui.theme.css" rel="stylesheet"/> <script type="text/javascript" src="/web/20120415020527js_/https://feedback-form.truste.com/watchdog/resources/js/jquery-1.6.2.js"></script> <script type="text/javascript" src="/web/20120415020527js_/https://feedback-form.truste.com/watchdog/resources/js/jquery.ui.core.js"></script> <script type="text/javascript" src="/web/20120415020527js_/https://feedback-form.truste.com/watchdog/resources/js/jquery.ui.widget.js"></script> <script type="text/javascript" src="/web/20120415020527js_/https://feedback-form.truste.com/watchdog/resources/js/jquery.ui.position.js"></script> <script type="text/javascript" src="/web/20120415020527js_/https://feedback-form.truste.com/watchdog/resources/js/jquery.ui.autocomplete.js"></script> <script type="text/javascript" src="/web/20120415020527js_/https://feedback-form.truste.com/watchdog/resources/js/validate.js"></script> <script type="text/javascript" src="/web/20120415020527js_/https://feedback-form.truste.com/watchdog/resources/js/survey.js"></script> </head> <body> <div id="wrapper"> <div id="header" style="padding: 10px 10px; position: relative;"> <img id="logo"" src="/web/20120415020527im_/https://feedback-form.truste.com/watchdog/resources/css/images/logo-truste.gif"/> <label id="heading">TRUSTe Feedback and Resolution System</label> </div> <div id="content"> <script type="text/javascript"> $(document).ready(function() { $('#email').blur(function(){validateEmail(this, 'Email');}); $('#description').blur(function(){validateMinimumLength(this, 'Description', 20);}); $('#siteResponse').blur(function(){validateMinimumLength(this, 'Site response', 20);}); $('#resolution').blur(function(){validateMinimumLength(this, 'Resolution', 20);}); $('#url').blur(function(){validateRequired(this, 'Url');}); $('#complaintType').blur(function(){validateRequired(this, 'Complaint type');}); $('#email').blur(function(){validateRequired(this, 'Email');}); $('#name').blur(function(){validateRequired(this, 'Name');}); $('#description').blur(function(){validateRequired(this, 'Description');}); $('#siteResponse').blur(function(){validateRequired(this, 'Site response');}); $('#resolution').blur(function(){validateRequired(this, 'Resolution');}); $('#url').focus(function(){clearError(this);}); $('#complaintType').focus(function(){clearError(this);}); $('#email').focus(function(){clearError(this);}); $('#name').focus(function(){clearError(this);}); $('#description').focus(function(){clearError(this);}); $('#siteResponse').focus(function(){clearError(this);}); $('#resolution').focus(function(){clearError(this);}); $('#description').focus(function(){clearError(this);}); $('#siteResponse').focus(function(){clearError(this);}); $('#resolution').focus(function(){clearError(this);}); $("[name='pii']").click(function(){clearError(this);}); $('#nonLicensee').hide(); $('#additionalInfo').val(""); var checkURL = function() { return $.get('ajax/validateUrl?url=' + $('#url').val(), function (data) { var isLicensee = data; if (!isLicensee) { $('#nonLicensee').show().html("<br/>This URL does not have a license with us. Click <a href='#' onclick='document.forms[0].submit();'>here</a> to report a trademark violation. Your report of the URL will be filed as soon as you click this link. If you think you mistyped the url, please try entering again.<br/>"); $('#details').hide(); return false; } else { $('#nonLicensee').hide(); $('#details').show(); return true; } }); }; var getAdditionalQA = function() { if ($('#complaintType').val() != "") { $.get('ajax/getQAs/'+ $('#complaintType').val(), function(data) { populateQA(data, '#additionalQuestion'); }); } }; // ajax loading of additional Q & A based on complaint type $('#complaintType').ready(getAdditionalQA).change(getAdditionalQA); // ajax validation of url $('#url').ready(checkURL).blur(checkURL).keypress(function(event){ // if user clicks enter, prevent from submitting and check url if (event.which==13) { event.preventDefault(); $(this).blur(); checkURL(); } }); // autocomplete for the licensee url $('#url').autocomplete( { minLength: 3, source: "ajax/getUrls", focus : function(event, ui) { $(this).val(ui.item.url); return false; }, keypress : function(event, ui){ if (event.which==13){ return false; } }, select : function(event, ui) { $(this).val(ui.item.url); return false; } }) .data('autocomplete')._renderItem = function(ul, item) { return $('<li></li>') .data('item.autocomplete', item) .append('<a>' + item.url + '</a>') .appendTo(ul); }; }); function validateRequestPage() { var passed = validateQAs(); passed = validateComplaint() && passed; return passed; } </script> <h1>Welcome to TRUSTe's Feedback and Resolution System</h1> <form method="post" action="submit"> <p class="help"><a href="https://web.archive.org/web/20120415020527/http://www.truste.com/about_TRUSTe/">TRUSTe</a> works with participants in our privacy programs to encourage them to offer consumers meaningful notice and choice in order to encourage transparency and choice.</p> <p class="help">If you have a concern about a participant in our program, you can submit a request below. This service is at no cost to consumers. TRUSTe will review your concern and we'll try to help get the issue worked out. We'll work with you and the participating company to facilitate resolution of any concerns that fall within our authority under our program.</p> <label class="heading">Why TRUSTe Collects These Reports:</label> <ul class="help"> <li>We're committed to protecting consumers under our program.</li> <li>Consumer reports also play an important part in helping TRUSTe monitor for problems under our program. By reporting an issue, we have the opportunity to get involved and try to facilitate resolution by the company you are reporting.</li> <li>Your report may also help improve things for other consumers who might otherwise encounter the same issue. We value reports from consumers, and appreciate your input.</li> <li>This information is collected and used in accordance with TRUSTe's <a href="https://web.archive.org/web/20120415020527/http://www.truste.com/privacy-policy">Privacy Policy</a>. If you wish to submit a report without providing your name, you can enter NoName instead of your name. If you wish to receive a response or be reachable for questions/updates, you must provide a working e-mail address where you can receive e-mail; otherwise you can enter <a href="https://web.archive.org/web/20120415020527/mailto:noname-report@truste.com">noname-report@truste.com</a> if you do not wish to provide an e-mail address where you can be reached. Please note that certain requests (such as those requiring account-specific research or changes) cannot be resolved without being able to provide identifying information to the company you reported.</li> </ul> <label class="heading">Next Steps:</label> <p class="help">If you proceed with filing a report, here's what you can expect as next steps:</p> <ul class="help"> <li>Our system will e-mail you with an automated acknowledgment that we got the report, and will include the tracking number assigned to your report.</li> <li>TRUSTe will then analyze the issue to determine whether it is an issue we have authority to address (this typically takes 1-2 business days, but may take up to 10 business days depending on the volume we are handling at any particular time).</li> <li>TRUSTe may then contact you to let you know if we need more clarification from you or if the issue is outside the scope of our authority.</li> <li>TRUSTe may then follow up with the company you reported to request that they research and respond regarding the issue.</li> <li>You can post updates to your report via e-mail or by (optionally) creating an account at: <a href="https://web.archive.org/web/20120415020527/https://feedback.truste.com/">https://feedback.truste.com</a></li> </ul> <div class="hr"><hr></div> <h1>File a Report with TRUSTe</h1> <label class="heading">Website *</label> <div class="help">Please enter the URL without the http://. Example: www.domain.com - select your choice from the matches presented in the drop-down menu or hit the Tab key to continue with your report.</div> <input id="url" name="url" style="width:300px" value=""/><br/> <div class="error"></div> <div id="nonLicensee" class="help"></div> <div id="details"> <label class="heading">Complaint type *</label> <select name="complaintType" id="complaintType"> <option value="">Please select</option> <option value="abuse_by_another_user">Abuse by Another User</option> <option value="account_access">Account Access / Creation</option> <option value="account_hacked_disabled">Account Hacked / Disabled</option> <option value="can_t_delete_pii">Can't Change / Delete PII</option> <option value="childrens_information">Children's Information (Under 13)</option> <option value="help_with_features">Help with Features / Functionality </option> <option value="innacurate_privacy_disclosure_">Innacurate Privacy Disclosure </option> <option value="transactional">Monetary / Billing / Transactional </option> <option value="privacy_settings_not_working">Privacy Settings Not Working</option> <option value="received_e_mail_spam">Received E-Mail Spam</option> <option value="security_vulnerability">Security Vulnerability</option> <option value="shared_pii">Shared PII with Unauthorized Third Party</option> <option value="targetted_advertising">Targetted Advertising</option> <option value="unable_to_contact">Unable to Contact Participating Site</option> <option value="unable_to_unsubscribe">Unable to Unsubscribe</option> <option value="unauthorized_profile">Unauthorized Profile With My Information</option> </select> <br/> <div class="error"></div> <input type="hidden" name="additionalInfo" id="additionalInfo"/> <div id="additionalQuestion"></div> <label class="heading">Description of your issue *</label> <div class="help">Please enter the details of your complaint. This should include a clear description of the issue and the steps of how to duplicate the problem, if possible. If you wish to include an attachment, you can do so below. Do not include sensitive information such as credit card, social security number or password.</div> <textarea rows="3" cols="50" id="description" name="description"></textarea><br/> <div class="error"></div> <label class="heading">When did you contact the site you are reporting directly about this concern? *</label> <div class="help">Before you submit a complaint to TRUSTe, you should attempt to contact the site you are reporting directly to allow them to resolve your concern. Please select when you contacted the site: </div> <select name="lastContacted"> <option value="never">Never</option> <option value="less_than_24_hours_ago">Less than 24 hours ago</option> <option value="less_than_3_days_ago">Less than 3 days ago</option> <option value="less_than_a_week_ago">Less than a week ago</option> <option value="more_than_a_week_ago">More than a week ago</option> </select> <label class="heading">What was the site's response? * </label> <div class="help">How did you contact the site? Please include as much detail as possible about their response. </div> <textarea rows="3" cols="50" id="siteResponse" name="siteResponse"></textarea><br/> <div class="error"></div> <label class="heading">What resolution are you seeking? *</label> <div class="help">Please describe the action(s) you would like the Site to take to resolve this issue.</div> <textarea rows="3" cols="50" id="resolution" name="resolution"></textarea><br/> <div class="error"></div> <label class="heading">Your email address *</label> <div class="help">If you are a registered user, please <a href="https://web.archive.org/web/20120415020527/https://feedback.truste.com/">login</a> first to submit a request. If you wish to receive a response or be reachable for questions/updates, you must provide a working e-mail address where you can receive e-mail; otherwise you can enter <a href="https://web.archive.org/web/20120415020527/mailto:noname-report@truste.com">noname-report@truste.com</a> if you do not wish to provide an e-mail address where you can be reached. Please note that certain requests (such as those requiring account-specific research or changes) cannot be resolved without being able to provide identifying information to the company you reported.</div> <input type="text" id="email" name="email" value=""/><br/> <div class="error"></div> <label class="heading">Your name *</label> <div class="help">You are welcome to use your real name or use NoName if you do not wish to provide your name. Providing your name generally helps expedite resolution if the company you are reporting has to look up your specific account.</div> <input type="text" id="name" name="name" value=""/><br/> <div class="error"></div> <label class="heading">Your country *</label> <select name="countryCode"> <option value="AF">Afghanistan</option> <option value="AL">Albania</option> <option value="DZ">Algeria</option> <option value="AS">American Samoa</option> <option value="AD">Andorra</option> <option value="AO">Angola</option> <option value="AI">Anguilla</option> <option value="AQ">Antarctica</option> <option value="AG">Antigua And Barbuda</option> <option value="AR">Argentina</option> <option value="AM">Armenia</option> <option value="AW">Aruba</option> <option value="AU">Australia</option> <option value="AT">Austria</option> <option value="AZ">Azerbaijan</option> <option value="BS">Bahamas</option> <option value="BH">Bahrain</option> <option value="BD">Bangladesh</option> <option value="BB">Barbados</option> <option value="BY">Belarus</option> <option value="BE">Belgium</option> <option value="BZ">Belize</option> <option value="BJ">Benin</option> <option value="BM">Bermuda</option> <option value="BT">Bhutan</option> <option value="BO">Bolivia</option> <option value="BA">Bosnia And Herzegowina</option> <option value="BW">Botswana</option> <option value="BV">Bouvet Island</option> <option value="BR">Brazil</option> <option value="IO">British Indian Ocean Territory</option> <option value="BN">Brunei Darussalam</option> <option value="BG">Bulgaria</option> <option value="BF">Burkina Faso</option> <option value="BI">Burundi</option> <option value="KH">Cambodia</option> <option value="CM">Cameroon</option> <option value="CA">Canada</option> <option value="CV">Cape Verde</option> <option value="KY">Cayman Islands</option> <option value="CF">Central African Republic</option> <option value="TD">Chad</option> <option value="CL">Chile</option> <option value="CN">China</option> <option value="CX">Christmas Island</option> <option value="CC">Cocos (Keeling) Islands</option> <option value="CO">Colombia</option> <option value="KM">Comoros</option> <option value="CG">Congo</option> <option value="CK">Cook Islands</option> <option value="CR">Costa Rica</option> <option value="CI">Cote D'Ivoire</option> <option value="HR">Croatia (Local Name: Hrvatska)</option> <option value="CU">Cuba</option> <option value="CY">Cyprus</option> <option value="CZ">Czech Republic</option> <option value="DK">Denmark</option> <option value="DJ">Djibouti</option> <option value="DM">Dominica</option> <option value="DO">Dominican Republic</option> <option value="TP">East Timor</option> <option value="EC">Ecuador</option> <option value="EG">Egypt</option> <option value="SV">El Salvador</option> <option value="GQ">Equatorial Guinea</option> <option value="ER">Eritrea</option> <option value="EE">Estonia</option> <option value="ET">Ethiopia</option> <option value="FK">Falkland Islands (Malvinas)</option> <option value="FO">Faroe Islands</option> <option value="FJ">Fiji</option> <option value="FI">Finland</option> <option value="FR">France</option> <option value="GF">French Guiana</option> <option value="PF">French Polynesia</option> <option value="TF">French Southern Territories</option> <option value="GA">Gabon</option> <option value="GM">Gambia</option> <option value="GE">Georgia</option> <option value="DE">Germany</option> <option value="GH">Ghana</option> <option value="GI">Gibraltar</option> <option value="GR">Greece</option> <option value="GL">Greenland</option> <option value="GD">Grenada</option> <option value="GP">Guadeloupe</option> <option value="GU">Guam</option> <option value="GT">Guatemala</option> <option value="GN">Guinea</option> <option value="GW">Guinea-Bissau</option> <option value="GY">Guyana</option> <option value="HT">Haiti</option> <option value="HM">Heard And Mc Donald Islands</option> <option value="VA">Holy See (Vatican City State)</option> <option value="HN">Honduras</option> <option value="HK">Hong Kong</option> <option value="HU">Hungary</option> <option value="IS">Icel And</option> <option value="IN">India</option> <option value="ID">Indonesia</option> <option value="IR">Iran (Islamic Republic Of)</option> <option value="IQ">Iraq</option> <option value="IE">Ireland</option> <option value="IL">Israel</option> <option value="IT">Italy</option> <option value="JM">Jamaica</option> <option value="JP">Japan</option> <option value="JO">Jordan</option> <option value="KZ">Kazakhstan</option> <option value="KE">Kenya</option> <option value="KI">Kiribati</option> <option value="KP">Korea, Dem People'S Republic</option> <option value="KR">Korea, Republic Of</option> <option value="KW">Kuwait</option> <option value="KG">Kyrgyzstan</option> <option value="LA">Lao People'S Dem Republic</option> <option value="LV">Latvia</option> <option value="LB">Lebanon</option> <option value="LS">Lesotho</option> <option value="LR">Liberia</option> <option value="LY">Libyan Arab Jamahiriya</option> <option value="LI">Liechtenstein</option> <option value="LT">Lithuania</option> <option value="LU">Luxembourg</option> <option value="MO">Macau</option> <option value="MK">Macedonia</option> <option value="MG">Madagascar</option> <option value="MW">Malawi</option> <option value="MY">Malaysia</option> <option value="MV">Maldives</option> <option value="ML">Mali</option> <option value="MT">Malta</option> <option value="MH">Marshall Islands</option> <option value="MQ">Martinique</option> <option value="MR">Mauritania</option> <option value="MU">Mauritius</option> <option value="YT">Mayotte</option> <option value="MX">Mexico</option> <option value="FM">Micronesia, Federated States</option> <option value="MD">Moldova, Republic Of</option> <option value="MC">Monaco</option> <option value="MN">Mongolia</option> <option value="MS">Montserrat</option> <option value="MA">Morocco</option> <option value="MZ">Mozambique</option> <option value="MM">Myanmar</option> <option value="NA">Namibia</option> <option value="NR">Nauru</option> <option value="NP">Nepal</option> <option value="NL">Netherlands</option> <option value="AN">Netherlands Ant Illes</option> <option value="NC">New Caledonia</option> <option value="NZ">New Zealand</option> <option value="NI">Nicaragua</option> <option value="NE">Niger</option> <option value="NG">Nigeria</option> <option value="NU">Niue</option> <option value="NF">Norfolk Island</option> <option value="MP">Northern Mariana Islands</option> <option value="NO">Norway</option> <option value="OM">Oman</option> <option value="PK">Pakistan</option> <option value="PW">Palau</option> <option value="PA">Panama</option> <option value="PG">Papua New Guinea</option> <option value="PY">Paraguay</option> <option value="PE">Peru</option> <option value="PH">Philippines</option> <option value="PN">Pitcairn</option> <option value="PL">Poland</option> <option value="PT">Portugal</option> <option value="PR">Puerto Rico</option> <option value="QA">Qatar</option> <option value="RE">Reunion</option> <option value="RO">Romania</option> <option value="RU">Russian Federation</option> <option value="RW">Rwanda</option> <option value="KN">Saint K Itts And Nevis</option> <option value="LC">Saint Lucia</option> <option value="VC">Saint Vincent, The Grenadines</option> <option value="WS">Samoa</option> <option value="SM">San Marino</option> <option value="ST">Sao Tome And Principe</option> <option value="SA">Saudi Arabia</option> <option value="SN">Senegal</option> <option value="SC">Seychelles</option> <option value="SL">Sierra Leone</option> <option value="SG">Singapore</option> <option value="SK">Slovakia (Slovak Republic)</option> <option value="SI">Slovenia</option> <option value="SB">Solomon Islands</option> <option value="SO">Somalia</option> <option value="ZA">South Africa</option> <option value="GS">South Georgia , S Sandwich Is.</option> <option value="ES">Spain</option> <option value="LK">Sri Lanka</option> <option value="SH">St. Helena</option> <option value="PM">St. Pierre And Miquelon</option> <option value="SD">Sudan</option> <option value="SR">Suriname</option> <option value="SJ">Svalbard, Jan Mayen Islands</option> <option value="SZ">Sw Aziland</option> <option value="SE">Sweden</option> <option value="CH">Switzerland</option> <option value="SY">Syrian Arab Republic</option> <option value="TW">Taiwan</option> <option value="TJ">Tajikistan</option> <option value="TZ">Tanzania, United Republic Of</option> <option value="TH">Thailand</option> <option value="TG">Togo</option> <option value="TK">Tokelau</option> <option value="TO">Tonga</option> <option value="TT">Trinidad And Tobago</option> <option value="TN">Tunisia</option> <option value="TR">Turkey</option> <option value="TM">Turkmenistan</option> <option value="TC">Turks And Caicos Islands</option> <option value="TV">Tuvalu</option> <option value="UG">Uganda</option> <option value="UA">Ukraine</option> <option value="AE">United Arab Emirates</option> <option value="GB">United Kingdom</option> <option value="US" selected>United States</option> <option value="UM">United States Minor Is.</option> <option value="UY">Uruguay</option> <option value="UZ">Uzbekistan</option> <option value="VU">Vanuatu</option> <option value="VE">Venezuela</option> <option value="VN">Viet Nam</option> <option value="VG">Virgin Islands (British)</option> <option value="VI">Virgin Islands (U.S.)</option> <option value="WF">Wallis And Futuna Islands</option> <option value="EH">Western Sahara</option> <option value="YE">Yemen</option> <option value="YU">Yugoslavia</option> <option value="ZR">Zaire</option> <option value="ZM">Zambia</option> <option value="ZW">Zimbabwe</option> </select> <br/> <label class="heading">TRUSTe may share my information to resolve my issue *</label> <input type="radio" name="pii" value="yes" id="piiYes"/> <label class="help">Yes, I give permission for TRUSTe to share my report and contact information with the organization named above to assist with resolving the issue.</label><br/> <input type="radio" name="pii" value="no" id="piiNo"/> <label class="help">No, I do not want my report and contact information shared (Note: this may limit the ability of the organization named above to address your concern).</label><br/> <div class="error"></div> <button class="button" type="submit" onclick="if(!(validateRequestPage()))return false;">Submit</button><br/> </div> </form> </div> </div> </body> </html>