BCE accessibility

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<a class="sub-nav-level-1 pointer" href="#" role="button" aria-expanded="false" aria-haspopup="true" aria-controls="innerSubmenu76"> Our capitals </a> <ul class="sub-nav-group accss-focus-blue" role="presentation" id="innerSubmenu76"> <li class="sub-nav-item" role="presentation"> <ul class=" "> <li> <a href="/responsibility/our-capitals/our-networks"> Our networks </a> </li> <li> <a href="/responsibility/our-capitals/our-customers-relationships"> Our customers and relationships </a> </li> <li> <a href="/responsibility/our-capitals/our-products-services"> Our products and services </a> </li> <li> <a href="/responsibility/our-capitals/our-environment"> Our environment </a> </li> <li> <a href="/responsibility/our-capitals/our-people"> Our people </a> </li> </ul> </li> </ul> </li> <li class="no-sub-nav"> <a class="sub-nav-level-1 pointer" href="/responsibility/awards-and-recognition"> Awards and recognition </a> </li> </ul> <div class="cr-naviation-links"> <span class="txtBold txtSize12 txtBlack2"> Learn more</span> <ul class="cr-naviation-links"> <li> <a href="https://www.bell.ca/Bell-for-Better" class="links d-flex justify-content-between" target="_blank" rel="noopener noreferrer" aria-label="Bell for Better, opens in new tab"> Bell for Better<i class="icon2 icon-external-link txtSize12 bce-no-top floatR" aria-hidden="true"></i></a> </li> <li> <a href="https://letstalk.bell.ca/en/" class="links d-flex justify-content-between" target="_blank" rel="noopener noreferrer" aria-label="Bell Let's Talk, opens in new tab"> Bell Let's Talk<i class="icon2 icon-external-link txtSize12 bce-no-top floatR" aria-hidden="true"></i></a> </li> </ul> </div> </div> </div> </li> <li class="connector-area ar-header" aria-current="false"> <div class="d-flex"> <div class="icon icon-user-guide txtSize32 txtWhite d-none d-md-block" aria-hidden="true"></div> <a href="javascript.void(0)" class="connector-lob-no-href pointer" role="button" data-toggle="modal" data-target="#accept-terms-read-report"> <span class="bellSlimSemibold "> Integrated annual<br class="d-sm-none d-md-block" aria-hidden="true"/> report 2023</span> </a> </div> </li> </ul> <ul class="federal-bar-mobile"> <li> <div> <a id="languageSelector-mobile" class="js-current-language footer-header-current-language" href="#" lang ="fr" hreflang="fr" data-vanityurl="/Services_accessibilite" data-alternative="fr" role="button"> Français </a> </div> </li> <li> <div> <a href="/Accessibility_services" >Accessibility</a> </div> </li> </ul> </nav> <div class="connector-settings">   <div class="connector-search-wrap">  <div id="connector-search" class="CoveoSearchbox" data-enable-omnibox="true" data-enable-partial-match="true" data-partial-match-keywords="4" data-partial-match-threshold="75%"> </div>  </div>  </div> </div> </div> <div id="initial-lang-reigon-backdrop"></div> </div> </header> <div id="accept-terms-read-report" class="modal fade scrollable-body accept-terms-read-report js-focus-modal-trap" role="dialog" tabindex="-1" data-backdrop="true" data-keyboard="true" aria-labelledby="accept-terms-read-report-title"> <div class="modal-dialog"> <div class="modal-content" role="document"> <div class="modal-header"> <h2 class="bellSlimBlack txtSize24 margin-b-0 txtBlack2" id="accept-terms-read-report-title"> Caution regarding forward-looking statements</h2> <button type="button" class="close" data-dismiss="modal" aria-label="close dialog" data-url="#"><span class="icon icon-close txtBlue txtSize20"></span></button> </div> <div class="modal-body scrollAdjust"> <p class="margin-b-30">The following webpages contain forward-looking statements including, without limitation, statements relating to BCE’s dividend growth objective, 2024 annualized common share dividend and dividend payout ratio level, and dividend payout policy target, BCE’s anticipated capital expenditures, network deployment plans and the benefits expected to result therefrom, our transformation initiatives and restructuring and the benefits expected to result therefrom, our ESG objectives and the benefits expected to result therefrom (which include, without limitation, our objectives concerning diversity, equity, inclusion and belonging (DEIB), customer experience, energy savings, circular economy and waste reduction, community investment, privacy and information security, network reliability, corporate governance and ethical business conduct leadership, reductions in the level of our GHG emissions including, without limitation, our carbon neutrality (scope 1 and 2 only) target and our science-based targets, and our carbon abatement objectives), the expected impacts on our company of various climate-related events, business opportunities that could result from climate change, BCE’s business outlook, objectives, plans and strategic priorities, and other statements that do not refer to historical facts. A statement we make is forward-looking when it uses what we know and expect today to make a statement about the future. Forward-looking statements are typically identified by the words <em>assumption, goal, guidance, objective, outlook, project, strategy, target, commitment</em> and other similar expressions or future or conditional verbs such as <em>aim, anticipate, believe, could, expect, intend, may, plan, seek, should, strive</em> and <em>will</em>. All such forward-looking statements are made pursuant to the safe harbour provisions of applicable Canadian securities laws and of the United States (U.S.) <em>Private Securities Litigation Reform Act of 1995</em>.</p> <p class="margin-b-30">Unless otherwise indicated by us, forward-looking statements in the following webpages describe our expectations as at March 7, 2024 and, accordingly, are subject to change after that date. Except as may be required by applicable securities laws, we do not undertake any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Forward-looking statements, by their very nature, are subject to inherent risks and uncertainties and are based on several assumptions, both general and specific, which give rise to the possibility that actual results or events could differ materially from our expectations expressed in, or implied by, such forward-looking statements and that our business outlook, objectives, plans and strategic priorities may not be achieved. These statements are not guarantees of future performance or events, and we caution you against relying on any of these forward-looking statements. Forward-looking statements are presented in the following webpages for the purpose of assisting readers in understanding our objectives, strategic priorities and business outlook as well as our anticipated operating environment. Readers are cautioned, however, that such information may not be appropriate for other purposes.</p> <p class="margin-b-30">We have made certain economic, market, operational and other assumptions in preparing the forward-looking statements contained in the following webpages, which include, without limitation, the assumptions described in the subsections of the BCE 2023 Annual MD&A entitled <em>Assumptions</em>, which subsections are incorporated by reference in this cautionary statement. Subject to various factors, we believe that our assumptions were reasonable at March 7, 2024. If our assumptions turn out to be inaccurate, actual results or events could be materially different from what we expect.</p> <p class="margin-b-30">Important risk factors that could cause actual results or events to differ materially from those expressed in, or implied by, the previously-mentioned forward-looking statements and other forward-looking statements contained in the following webpages, include, but are not limited to, the risks described in section 9, <em>Business risks</em> of the BCE 2023 Annual MD&A, which section is incorporated by reference in this cautionary statement.</p> <p class="margin-b-30">Forward-looking statements contained in the following webpages for periods beyond 2024 involve longer-term assumptions and estimates than forward-looking statements for 2024 and are consequently subject to greater uncertainty. They assume, unless otherwise indicated, that the relevant assumptions and risks described in the BCE 2023 Annual MD&A will remain substantially unchanged during such periods.</p> <p class="margin-b-30">We caution readers that the risk factors described in the previously-mentioned section and in other sections of the BCE 2023 Annual MD&A are not the only ones that could affect us. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial may also have a material adverse effect on our business, financial condition, liquidity, financial results or reputation. We regularly consider potential acquisitions, dispositions, mergers, business combinations, investments, monetizations, joint ventures and other transactions, some of which may be significant. Except as otherwise indicated by us, forward-looking statements do not reflect the potential impact of any such transactions or of special items that may be announced or that may occur after March 7, 2024. The financial impact of these transactions and special items can be complex and depends on facts particular to each of them. We therefore cannot describe the expected impact in a meaningful way, or in the same way we present known risks affecting our business.</p> </div> <div class="modal-footer"> <a class="btn btn-default col1-xs " role="button" href="/2023-integrated-report"> Agree and continue</a> </div> </div> </div> </div> <style> header.standard-outline .global-navigation .menu-flyout-visible .sub-nav-group.accss-focus-blue a:focus::before { border-color: #00549a !important; } </style> <main id="maincontent"> <div class="bgWhite"> <div class="margin-t-30 margin-25-left" role="navigation" aria-label="breadcrumb"> <a href="https://bce.ca/" aria-label="BCE Home" role="link" class="txtSize18 txtNoUnderline"><i class="icon icon-home txtSize16 txtBlue" aria-hidden="true"></i></a> <i class="icon icon-chevron txtSize12 margin-h-15 txtDarkGrey" aria-hidden="true"></i> <span class="txtBlack2 txtSize14" aria-current="page"> BCE accessibility</span> </div> <div class="spacer45 spacer30-xs" aria-hidden="true"></div> <div class="accessibility-container"> <h1 class="txtBlack2 txtBold900 bellSlimBlack noMargin txtSize32">BCE accessibility</h1> <div class="spacer30" aria-hidden="true"></div> <img src="/assets/accessibility/images/IMG_BCE_ACCESSIBILITY_1200x2502x.jpg" alt="" class="lazy col1"> <div class="spacer30 d-none d-sm-block" aria-hidden="true"></div> <div class="pad-xs-15 pad-30 Footer_Grey"> <div class="max-w-680 txtCenter"> <h2 class="txtSize24 txtBlack2 lineHeight-26 bellSlimBlack margin-b-30 margin-t-15-xs">Our commitment to accessibility</h2> <p class="margin-b-0 margin-15-bottom-xs"> Our purpose is to advance how Canadians connect with each other and the world – including persons with disabilities. As an important part of fulfilling this purpose, <a id="legal_1_back" href="#legal_1" class="txtUnderline">BCE<span class="sr-only">See footnote 1</span></a><sup aria-hidden="true">1</sup> is committed to identifying, preventing and removing barriers to accessibility, and to supporting the principles set out in the Accessible Canada Act. </p> </div> </div> </div> </div><div class="bgWhite"> <div class="container liquid-container"> <div class="pad-h-xs-15 pad-h-30 pad-h-md-15 margin-t-15"> <div class="bgBlue txtCenter borderRadiusAll10 pad-v-xs-30 pad-h-xs-15 pad-30 pad-t-35"> <div class="max-w-680"> <h2 class="small-title txtWhite margin-b-15">Our Accessibility Plan and Progress Report</h2> <p class="txtWhite txtSize14 lineHeight-18 margin-b-30">Created in consultation with persons with disabilities, our Accessibility Plan outlines the actions we plan to take to identify, remove and prevent barriers to accessibility. Our Accessibility Progress Report supports our plan and provides an update on actions we have taken thus far to advance accessibility.</p> <div class="d-sm-flex justify-center grid-col-30"> <a href="/Accessibility_services/Accessibility_plan" role="link" class="btn btn-default-white">View our 2023 Accessibility Plan</a> <a href="/Accessibility_services/Progress_report " role="link" class="btn btn-default-white margin-t-xs-15">View our 2024 Progress Report</a> </div> </div> </div> </div> </div> </div> <div class="spacer15-xs" aria-hidden="true"></div> <div class="container liquid-container txtSize12 pad-h-xs-15 pad-h-30 pad-h-md-15"> <div class="max-w-716 margin-h-auto pad-xs-15 pad-v-45 txtCenter"> <h2 class="small-title margin-b-30-xs margin-b-15">Give us your accessibility feedback</h2> <div class="txtSize14 line-height-18"> Your feedback is important to us. The best and fastest way to submit feedback on accessibility topics is to complete our short online form. However, you can contact us using any of the methods below. </div> <div class="margin-t-15 txtSize14 line-height-18"> Examples of feedback related to accessibility might include topics like closed captioning, in-store ramps and handrails, screen reader functionality and more. </div> <div class="margin-t-15 txtSize14 line-height-18"> <h3 class="subtitle-2 txtSize18 line-height-22 pad-h-xs-20 pad-b-15 margin-b-0 txtBold">Request an alternate format of our Accessibility Plan, Progress Report or <br/>feedback process</h3> </div> <div class="margin-t-15 txtSize14 line-height-18"> To request a description of our accessibility feedback process, a copy of our Accessibility Plan and/or our Progress Report in an alternate format, you can use our online form or any of the contact methods below. Available formats include: print, large print, braille, audio, electronic format, or other agreed-upon formats. </div> <h3 class="margin-t-30 txtSize14 line-height-18 txtBlack2 txtBold"> Use our accessibility feedback online form </h3> <div class="margin-t-15 txtSize14 line-height-18"> <a href="https://bce.ca/Accessibility_services/Accessibility_Feedback?brand=bce" role="link" class="btn fbformlink btn-default js-click-on-space-delegate">Access online form</a> </div> <div id="accessibility_feedback_modal" class="modal fade show aca-feedback-modal js-focus-modal-trap" role="dialog" data-backdrop="true" data-keyboard="true" aria-labelledby="accessibility_feedback_modal_title"> <div class="modal-dialog modal-md bell-modal-md bgWhite borderRadiusAll10" role="document"> <div class="modal-content borderRadiusAll10 no-border-radius-bottom-xs-force"> <div class="modal-header radius-10-top pad-h-xs-15 pad-v-xs-15 min-h-78-xs"> <h2 id="accessibility_feedback_modal_title" class="small-title margin-b-0"> What is accessibility feedback? </h2> <button type="button" class="close d-flex pad-0-force margin-0-force" data-dismiss="modal" aria-label="Close"> <span class="icon-aca-feedback icon-close_bare txtBlue txtBold txtSize20"></span> </button> </div> <div class="modal-body margin-t-xs-30"> <div class="txtSize14 line-height-18">Promoting inclusion and accessibility within the Bell community we serve is core to our customer experience.</div> <div class="txtSize14 line-height-18 pad-t-20">Accessibility relates to identifying preventing and removing barriers for persons with disabilities.</div> <div class="txtSize14 line-height-18 pad-t-15">Examples of feedback related to accessibility might includes topics like closed captionning, in-store ramps and handrails, screen reader functionality, and more. </div> </div> <div class="modal-footer pad-h-xs-15 pad-b-xs-30 pad-b-45 pad-t-0"> <div class="container-flex-grow-fill"> <div class="d-flex flex-wrap align-items-center"> <div> <a href="/Accessibility_services/Accessibility_Feedback?brand=bce"><button type="button" class="btn btn-default" role="link">Yes, continue</button></a> </div> <div class="margin-l-30"> <a class="txtUnderline txtDecorationNoneHover txtSize14 js-click-on-space-delegate" href="javascript:void(0)" role="button" data-dismiss="modal">No, cancel</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="spacer15-xs" aria-hidden="true"></div> <script type="text/javascript" language="javascript" nonce="c0bd5bb373434fb7bfe117542e3f9b15"> $(document).ready(function () { if (isValidURL(window.location.href)) { const queryString = sanitizeString(window.location.search); const urlParams = new URLSearchParams(queryString); var sBrand = urlParams.get("brand"); var href = sanitizeString($(".fbformlink").attr('href') + "?brand=" + (sBrand ?? 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Box 8787<br> Downtown Station<br> Montréal, QC H3C 4R5 </div> </div> </div> </div> <div class="col-12 col-sm-6 pad-7_half margin-b-15"> <div class="flex align-items-center bgGray19 borderRadiusAll10 w-100 h-100 pad-v-15 pad-h-20"> <div class="icon-aca-feedback icon-05_sign_in_to_bell_mail txtSize60 txtSize45-xs txtBlue aca-dimension-60 aca-dimension-45-xs margin-r-15" aria-hidden="true"></div> <div class="flex flex-column text-left line-height-18"> <h4 class="margin-b-5 txtSize14 line-height-18 letter-normalspace txtBold txtBlack2" id="contact-us-tile-2-title"> By email </h4> <div> <div> <a href="mailto:accessible.feedback@bce.ca" aria-describedby="contact-us-tiles-accessible-title contact-us-tile-3-title">accessible.feedback@bce.ca</a> </div> </div> </div> </div> </div> <div class="col-12 col-sm-6 pad-7_half margin-b-15"> <div class="flex align-items-center bgGray19 borderRadiusAll10 w-100 h-100 pad-v-15 pad-h-20"> <div class="icon-aca-feedback icon-01_phonecall txtSize60 txtSize45-xs txtBlue aca-dimension-60 aca-dimension-45-xs margin-r-15" aria-hidden="true"></div> <div class="flex flex-column text-left line-height-18"> <h4 class="margin-b-5 txtSize14 line-height-18 letter-normalspace txtBold txtBlack2" id="contact-us-tile-3-title">By phone</h4> <div> <div> <span id="phone_description" class="sr-only">contact us by Phone</span> <a href="tel:1 866 313-1092" aria-describedby="phone_description" aria-label="1 866 313-1092 contact us by Phone" class="txtUnderline">1 866 313-1092</a> </div> <div> <span>or using our TTY line </span> <span id="tty_description" class="sr-only">Contact us using TTY line</span> <a href="tel:1 800 268-9242" aria-describedby="tty_descriptione" class="txtUnderline" aria-label="1 800 268-9242 Contact us using TTY line">1 800 268-9242</a> </div> </div> </div> </div> </div> <div class="col-12 col-sm-6 pad-7_half margin-b-15"> <div class="flex flex-column bgGray19 borderRadiusAll10 w-100 h-100 pad-v-15 pad-h-20 text-left"> <h4 class="margin-b-xs-15 margin-b-10 txtSize14 line-height-18 letter-normalspace txtBold txtBlack2" id="contact-us-tile-4-title">
 Select social channels, such as:
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However, we may be able to better serve you if you provide your name, phone number, province and tell us which of our companies or brands you’re commenting on. We will acknowledge receipt of all feedback, except for feedback provided anonymously.</p> <p class="margin-b-18">By contacting us, you agree to the collection, use and storage of your personal information provided to us for the purposes of responding to you and improving our services.</p> <p class="margin-b-18">The designated person responsible for receiving accessibility feedback is the <strong class="d-inline-block-xs">Vice President, Customer Operations, Care.</strong></p> <p class="mb-0">This webpage is compliant with Level AA of the Web Content Accessibility Guidelines (WCAG). </p> </div> </div> <div class="container liquid-container txtSize12 pad-h-xs-15 pad-h-30 pad-h-md-15"> <div class="spacer60" aria-hidden="true"></div> <p class="margin-b-15" id="legal_1_note"> <sup aria-hidden="true">1</sup><sup class="sr-only">footnote 1</sup>. BCE, along with the words "we", “us", “our" refer to the BCE group of companies and brands as they exist over time, as well as any successor companies as a result of corporate reorganizations or restructurings, to the extent that those companies and brands are subject to and not exempt from the requirements of the ACA (the entities referred together as “BCE”). Those companies and brands may include, but are not limited to: Acanac, Agincourt Productions Inc., Axia Fibrenet, B2B2C Inc., Ballecourbe, BarDown, BCE Global, Bell Aliant, Bell Canada, Bell ExpressVu LP (Bell TV), Bell Media, Bell Media Radio Atlantique Inc., Bell Media Regional Radio Partnership, Bell Mobility, Bell Mobility Holdings Inc., Bell MTS, Bell Satellite Relay Distribution, Bell Technical Solutions Inc., Bell Wholesale Services, Bell Wireless Alliance Services Inc., Bimcor Inc., BNN Bloomberg, CABLEVISION, Cablevision du Nord, Canal-D, Canal-vie, CFTK TV, CJDC TV, CP24, Crave, CTV NEWS Channel, CTV Specialty Sports Holding Inc., CTV Specialty Television Enterprises Inc., CTV Specialty Television Inc., Distributel, DMTS, EBOX, Expertech, Exploration Distribution Inc., Exploration Production Inc., Feature Publishing Ltd., Investigation, KMTS, Le Réseau des Sports (RDS) Inc., Les Éditions Musicales L.M.S. Limitée, Les Éditions Studio V Inc., Les Studios Telson Inc., Lucky Mobile, Maskatel, Navigata, noovo, noovo info, noovo moi, NorthernTel, Northwestel Inc., Ontera, ORBYT Media, Oricom Internet Inc., Primus, RDS, Solo Mobile, Télébec, The Sports Network Inc., ThinkTel, TotalTV, TSN, Virgin Plus, VOX, Xittel telecommunication, Z. <a href="#legal_1_back" class="back-to-legal txtUnderline" id="legal_1" aria-label="Back to content footnote 1" aria-describedby="legal_1_note">↩<span class="sr-only">Back to content footnote 1 </span></a> </p> <div class="spacer45" aria-hidden="true"></div> </div> </main> <link rel="stylesheet" type="text/css" href="/styles/BRF3/app.css?v=XV_kjGuxOhGwdZdme6znLR36uuUFGT8Mv2LFekZwHZU1"> <link defer rel="stylesheet" type="text/css" href="/themes/BRF3/content/css/aca-feedback.css"> <script defer src="/scripts/BRF3/bottom.js?v=E585QVAvBGkZuTnTyBCGTfpLWSMxurh0d1V9816nPw81"></script> <div data-searchbox="endpoint: 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class="txtSize12"> Site map </a> </li> <li> <a href="/Accessibility_services" class="txtSize12"> Accessibility </a> </li> </ul> </div> <div class="spacer15" aria-hidden="true"></div> <div class="footer_copyright txtSize12">© BCE Inc 2024, All rights reserved.</div> <div class="spacer30 d-block d-md-none" aria-hidden="true"></div> </div> </div>  </div> </div> <div class="spacer30 d-none d-md-block" aria-hidden="true"></div> <div class="backtotop_tablet_mobile_wrapper container liquid-container"> <div id="history-jump-to-date" style="display: none;"> <a href="#" data-toggle="modal" data-target="#jump-to-date-modal" class="btn btn-default-white txtDecorationNoneHover"> <span class="icon_background" aria-hidden="true"> Jump to date </span> </a> </div>  <div class="backtotop_tablet_mobile"> <a href="#" class="scrollToTop mobile" title="Back to Top"> <span class="icon_background" aria-hidden="true"><i class="icon icon-back-to-top txtSize24" aria-hidden="true"></i></span> </a> </div>  <style> 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d'IDC <i>IoT Adoption in Canada, 2021</i> par Nigel Wallis, document d'IDC numéro CA47059321</span></div> <div id="fnt-1">1. As the Incumbent Local Exchange Carrier Bell Canada provides local exchange service to most MDUs in Ontario and Quebec.</div> <div id="fnt-2">2. Service is provided under Bell Canada's CRTC approved "Terms of Service" and no other written access agreements exist for these buildings.</div> <div id="fnt-3">3. Local Exchange Carriers requesting information on any other specific locations are requested to contact their Bell Canada Carrier Services Group representative via normal channels.</div> <div id="fntf-1">1. À titre d'entreprise de services locaux titulaire, Bell Canada offre le service local à la plupart des ILM du Québec et de l'Ontario. Le service est fourni en vertu des « modalités de service » de Bell Canada qui sont approuvées par le CRTC, et aucune autre entente d'accès n'existe pour ces immeubles.</div> <div id="fntf-2">2. Il existe un petit nombre d'ILM récemment construits auxquels Bell Canada tente encore d'accéder. Veuillez consulter les sites Web publics d'autres entreprises de services locaux pour connaître ces immeubles.</div> <div id="fntf-3">3. 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