CRM Training and Webinars - Destination CRM

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placeholder="press enter/return to search" /></div> </li> </ul> </nav></div> <div class="webinars_subhead"> <div class="webinar_title"> CRM Training and Webinars </div> <div class="webinar_desc"> <p>FREE live Web event produced by destinationCRM.com and <em>CRM</em> Magazine.</p> </div> </div> <div class="wrapper"> <div class="webinar"> <div class="section_title"> Upcoming </div> <section class="webinar_grid"> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_0" href="https://www.destinationcrm.com/Webinars/2141-Expert-Insights-on-AI-and-VoC-Turning-Customer-Feedback-into-Action.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25206.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_0" href="https://www.destinationcrm.com/Webinars/2141-Expert-Insights-on-AI-and-VoC-Turning-Customer-Feedback-into-Action.htm">Expert Insights on AI and VoC: Turning Customer Feedback into Action</a> </h3> <p> Join us to explore how these trends can help you capture deeper customer insights, personalize interactions, and boost loyalty. </p> <h4> Sponsored by: Verint and Dialpad </h4> <h4> Coming March 19, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_1" href="https://www.destinationcrm.com/Webinars/2218-Redefining-Possible-How-AI-is-Reshaping-End-to-End-Workflows-that-Drive-CX.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25374.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_1" href="https://www.destinationcrm.com/Webinars/2218-Redefining-Possible-How-AI-is-Reshaping-End-to-End-Workflows-that-Drive-CX.htm">Redefining Possible: How AI is Reshaping End-to-End Workflows that Drive CX</a> </h3> <p> Join us as we explore how AI is revolutionizing workflow execution—eliminating friction, enhancing efficiency, and transforming how organizations support customer service operations. </p> <h4> Sponsored by: NICE </h4> <h4> Coming March 26, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_2" href="https://www.destinationcrm.com/Webinars/2163-Redefining-Contact-Center-Efficiency-with-AI-Solutions.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25244.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_2" href="https://www.destinationcrm.com/Webinars/2163-Redefining-Contact-Center-Efficiency-with-AI-Solutions.htm">Redefining Contact Center Efficiency with AI Solutions</a> </h3> <p> Discover how AI tools are improving customer satisfaction by delivering faster, more accurate responses. </p> <h4> Sponsored by: Verint, Rasa, NICE and Replicant </h4> <h4> Coming April 16, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_3" href="https://www.destinationcrm.com/Webinars/2168-Smarter-Self-Service-Leveraging-Technology-for-Effortless-Customer-Care.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25243.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_3" href="https://www.destinationcrm.com/Webinars/2168-Smarter-Self-Service-Leveraging-Technology-for-Effortless-Customer-Care.htm">Smarter Self-Service: Leveraging Technology for Effortless Customer Care</a> </h3> <p> Our panel of industry experts will discuss key trends, including AI-driven automation, omnichannel integration, and voice-activated support. </p> <h4> Sponsored by: csg and Observe </h4> <h4> Coming April 30, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_4" href="https://www.destinationcrm.com/Webinars/2165-Transforming-Agent-Experience-with-AI-Boosting-Performance-and-Satisfaction.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25236.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_4" href="https://www.destinationcrm.com/Webinars/2165-Transforming-Agent-Experience-with-AI-Boosting-Performance-and-Satisfaction.htm">Transforming Agent Experience with AI: Boosting Performance and Satisfaction</a> </h3> <p> Discover best practices for integrating AI into your workforce to streamline tasks, empower agents, and improve overall service quality. </p> <h4> Sponsored by: NICE and Genesys </h4> <h4> Coming May 07, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_5" href="https://www.destinationcrm.com/Webinars/2167-Exploring-the-Future-of-AI-Driven-Analytics-Trends-Shaping-Tomorrows-Decisions.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25242.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_5" href="https://www.destinationcrm.com/Webinars/2167-Exploring-the-Future-of-AI-Driven-Analytics-Trends-Shaping-Tomorrows-Decisions.htm">Exploring the Future of AI-Driven Analytics: Trends Shaping Tomorrow's Decisions</a> </h3> <p> Learn how real-time analytics allows businesses to respond instantly to customer needs, boosting satisfaction and loyalty. </p> <h4> Sponsored by: Verint </h4> <h4> Coming May 21, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_6" href="https://www.destinationcrm.com/Webinars/2164-Knowledge-Management-and-AI-Enhancing-CX-and-Employee-Productivity.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25234.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_6" href="https://www.destinationcrm.com/Webinars/2164-Knowledge-Management-and-AI-Enhancing-CX-and-Employee-Productivity.htm">Knowledge Management and AI: Enhancing CX and Employee Productivity</a> </h3> <p> Learn how to implement tools that provide real-time, accurate answers to customer inquiries and support your team's success. </p> <h4> Sponsored by: NICE and Genesys </h4> <h4> Coming June 04, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_7" href="https://www.destinationcrm.com/Webinars/2166-Elevating-Customer-Experience-with-Agentic-AI.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25408.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_7" href="https://www.destinationcrm.com/Webinars/2166-Elevating-Customer-Experience-with-Agentic-AI.htm">Elevating Customer Experience with Agentic AI</a> </h3> <p> Don’t miss this opportunity to discover how agentic AI can transform customer engagement and satisfaction. Register now to stay ahead in the age of AI-driven customer experiences! </p> <h4> Sponsored by: CRM </h4> <h4> Coming June 18, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_8" href="https://www.destinationcrm.com/Webinars/2176-Mastering-Hybrid-Contact-Centers-Overcoming-Key-Challenges.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25263.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_8" href="https://www.destinationcrm.com/Webinars/2176-Mastering-Hybrid-Contact-Centers-Overcoming-Key-Challenges.htm">Mastering Hybrid Contact Centers: Overcoming Key Challenges</a> </h3> <p> Learn how to ensure seamless communication and collaboration, integrate technology for both remote and on-site teams, and implement strong security measures for data protection and compliance. </p> <h4> Sponsored by: Verint and NICE </h4> <h4> Coming July 16, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_9" href="https://www.destinationcrm.com/Webinars/2181-Smart-Customer-Journeys-with-AI-and-Technology.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25275.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_9" href="https://www.destinationcrm.com/Webinars/2181-Smart-Customer-Journeys-with-AI-and-Technology.htm">Smart Customer Journeys with AI and Technology</a> </h3> <p> Discover how AI and automation are streamlining processes, predicting customer needs, and delivering consistent, data-driven engagement across channels like social media, email, and live chat. </p> <h4> Sponsored by: Genesys and NICE </h4> <h4> Coming July 30, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_10" href="https://www.destinationcrm.com/Webinars/2182-Omnichannel-Solutions-for-Smarter-Customer-Care-Harnessing-AI-and-Data.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25276.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_10" href="https://www.destinationcrm.com/Webinars/2182-Omnichannel-Solutions-for-Smarter-Customer-Care-Harnessing-AI-and-Data.htm">Omnichannel Solutions for Smarter Customer Care: Harnessing AI and Data</a> </h3> <p> Learn how AI and automation enable faster, more accurate responses, and discover how businesses are using data to deliver personalized experiences at scale. </p> <h4> Sponsored by: Verint and csg </h4> <h4> Coming August 13, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_11" href="https://www.destinationcrm.com/Webinars/2183-Marketing-Automation-for-the-Midmarket-Tools-Built-for-Growing-Businesses.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25277.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_11" href="https://www.destinationcrm.com/Webinars/2183-Marketing-Automation-for-the-Midmarket-Tools-Built-for-Growing-Businesses.htm">Marketing Automation for the Midmarket: Tools Built for Growing Businesses</a> </h3> <p> Learn from industry experts about automation tools designed for growing businesses. </p> <h4> Sponsored by: Verint </h4> <h4> Coming August 27, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_12" href="https://www.destinationcrm.com/Webinars/2184-Sales-Enablement-2025-Support-Your-Sales-Team-This-Year!.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25278.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_12" href="https://www.destinationcrm.com/Webinars/2184-Sales-Enablement-2025-Support-Your-Sales-Team-This-Year!.htm">Sales Enablement 2025: Support Your Sales Team This Year!</a> </h3> <p> Our panel of experts will delve into essential topics, from AI-driven analytics that predict customer behavior and personalize interactions to sales gamification techniques that motivate and engage teams. </p> <h4> Sponsored by: CRM </h4> <h4> Coming September 10, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_13" href="https://www.destinationcrm.com/Webinars/2185-Customer-Service-Reinvented-CCaaS-WEM-and-AI-in-Action.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25279.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_13" href="https://www.destinationcrm.com/Webinars/2185-Customer-Service-Reinvented-CCaaS-WEM-and-AI-in-Action.htm">Customer Service Reinvented: CCaaS, WEM, and AI in Action</a> </h3> <p> Learn how to elevate employee performance, engage your workforce, and deliver unmatched customer experiences. </p> <h4> Sponsored by: Genesys and NICE </h4> <h4> Coming September 24, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_14" href="https://www.destinationcrm.com/Webinars/2187-Unlock-CRM-CDPs-and-AI-for-Next-Level-Customer-Insights.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25281.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_14" href="https://www.destinationcrm.com/Webinars/2187-Unlock-CRM-CDPs-and-AI-for-Next-Level-Customer-Insights.htm">Unlock CRM, CDPs, and AI for Next-Level Customer Insights</a> </h3> <p> Our panel of industry experts will dive deep into how CDPs can drive personalized marketing, improve engagement, and enhance the overall customer experience. </p> <h4> Sponsored by: CRM </h4> <h4> Coming October 01, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_15" href="https://www.destinationcrm.com/Webinars/2186-Predictive-Analytics--AI-The-Future-of-Customer-Service.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25280.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_15" href="https://www.destinationcrm.com/Webinars/2186-Predictive-Analytics--AI-The-Future-of-Customer-Service.htm">Predictive Analytics & AI: The Future of Customer Service</a> </h3> <p> Our panel of industry leaders will unpack real-world applications and cutting-edge trends that can help you stay ahead in today's fast-evolving market. </p> <h4> Sponsored by: CRM </h4> <h4> Coming October 15, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_16" href="https://www.destinationcrm.com/Webinars/2175-The-Role-of-AI-in-Compliance-and-Data-Privacy.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25262.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_16" href="https://www.destinationcrm.com/Webinars/2175-The-Role-of-AI-in-Compliance-and-Data-Privacy.htm">The Role of AI in Compliance and Data Privacy</a> </h3> <p> Our panel of industry leaders will share actionable insights on the latest advancements in AI for compliance — from real-time monitoring and automated reporting to proactive threat detection. </p> <h4> Sponsored by: CRM </h4> <h4> Coming October 29, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_17" href="https://www.destinationcrm.com/Webinars/2188-AI-in-Fraud-Detection-and-Prevention.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25283.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_17" href="https://www.destinationcrm.com/Webinars/2188-AI-in-Fraud-Detection-and-Prevention.htm">AI in Fraud Detection and Prevention</a> </h3> <p> According to McKinsey, AI-driven systems can prevent 5 to 10 times more fraud than traditional rules-based methods, highlighting the powerful role AI plays in safeguarding businesses and customers. </p> <h4> Sponsored by: CRM </h4> <h4> Coming November 05, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_18" href="https://www.destinationcrm.com/Webinars/2189-The-Power-of-Personalization-AI-Driven-Strategies-for-Customer-Loyalty.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25284.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_18" href="https://www.destinationcrm.com/Webinars/2189-The-Power-of-Personalization-AI-Driven-Strategies-for-Customer-Loyalty.htm">The Power of Personalization: AI-Driven Strategies for Customer Loyalty</a> </h3> <p> Our panel will discuss the latest advancements in AI tools that analyze customer data to create tailored recommendations, customized marketing, and personalized journeys. </p> <h4> Sponsored by: Genesys </h4> <h4> Coming November 19, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_19" href="https://www.destinationcrm.com/Webinars/2190-2025-Customer-Experience-Wins---What-Worked-and-Why.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25285.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_19" href="https://www.destinationcrm.com/Webinars/2190-2025-Customer-Experience-Wins---What-Worked-and-Why.htm">2025 Customer Experience Wins - What Worked and Why</a> </h3> <p> In this session, we'll break down how innovative solutions—ranging from AI-driven customer support to seamless omnichannel engagement—delivered measurable gains in satisfaction, retention, and operational efficiency. </p> <h4> Sponsored by: CRM </h4> <h4> Coming December 03, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarImage_20" href="https://www.destinationcrm.com/Webinars/2191-AI-Automation-and-Omnichannel-Redefining-Customer-Support-in-2025.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25286.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl00_ctl00_rptWebinars_lnkWebinarTitle_20" href="https://www.destinationcrm.com/Webinars/2191-AI-Automation-and-Omnichannel-Redefining-Customer-Support-in-2025.htm">AI, Automation, and Omnichannel: Redefining Customer Support in 2025</a> </h3> <p> Our panel will explore how these cutting-edge technologies are driving customer satisfaction and boosting operational efficiency. </p> <h4> Sponsored by: CRM </h4> <h4> Coming December 17, 2025</h4> </div> </section> <div class="advertisement ad_leaderboard"> <div id="div-gpt-ad-1573494509399-0" style="height:90px;width:728px;"> <script defer type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1573494509399-0'); }); </script> </div> 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href="https://www.destinationcrm.com/Webinars/2211-Understanding-Customer-Journeys-Why-Playvox-by-NICE-is-the-Perfect-Companion-for-CRM-Systems.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25346.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarTitle_3" href="https://www.destinationcrm.com/Webinars/2211-Understanding-Customer-Journeys-Why-Playvox-by-NICE-is-the-Perfect-Companion-for-CRM-Systems.htm">Understanding Customer Journeys: Why Playvox by NICE is the Perfect Companion for CRM Systems</a> </h3> <p> Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NICE and CRM systems can help you deliver a superior omnichannel customer experience. </p> <h4> Sponsored by: Playvox by NICE </h4> <h4> Original Broadcast Date: Feb. 19, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarImage_4" href="https://www.destinationcrm.com/Webinars/2142-Generative-AI-Shaping-the-Future-of-Customer-Engagement.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25207.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarTitle_4" href="https://www.destinationcrm.com/Webinars/2142-Generative-AI-Shaping-the-Future-of-Customer-Engagement.htm">Generative AI: Shaping the Future of Customer Engagement</a> </h3> <p> In this roundtable, industry experts will explore the cutting-edge applications of generative AI that are driving deeper customer engagement and loyalty. </p> <h4> Sponsored by: NICE and Verint </h4> <h4> Original Broadcast Date: Feb. 12, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarImage_5" href="https://www.destinationcrm.com/Webinars/2145-CX-Megatrends-to-Watch-in-2025-and-Beyond.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25210.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarTitle_5" href="https://www.destinationcrm.com/Webinars/2145-CX-Megatrends-to-Watch-in-2025-and-Beyond.htm">CX Megatrends to Watch in 2025 and Beyond</a> </h3> <p> Join our panel of experts as they share their predictions and offer their expertise on the future of customer service. </p> <h4> Sponsored by: Nextiva, NICE and Verint </h4> <h4> Original Broadcast Date: Jan. 15, 2025</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarImage_6" href="https://www.destinationcrm.com/Webinars/2177-Transforming-Quality-Management-with-GenAI-Precision-Personalization-and-Impact.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25264.jpg" /></a> </div> <h3> <a 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href="https://www.destinationcrm.com/Webinars/2051-2024-Contact-Center-Success-Stories-What-Went-Right!.htm">2024 Contact Center Success Stories: What Went Right!</a> </h3> <p> Join us for a straightforward webcast discussing real-world success stories in the contact center industry. </p> <h4> Sponsored by: NICE, Replicant, Nextiva and Dialpad </h4> <h4> Original Broadcast Date: Dec. 04, 2024</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarImage_9" href="https://www.destinationcrm.com/Webinars/2056-AI--Knowledge-Management--for-Customers-and-Agents.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.24897.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarTitle_9" href="https://www.destinationcrm.com/Webinars/2056-AI--Knowledge-Management--for-Customers-and-Agents.htm">AI & Knowledge Management for Customers and Agents</a> </h3> <p> 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needs and provide timely, personalized outreach. </p> <h4> Sponsored by: NICE </h4> <h4> Original Broadcast Date: Nov. 13, 2024</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarImage_11" href="https://www.destinationcrm.com/Webinars/2052-Harnessing-AI-in-Modern-Customer-Engagement-Center.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.24887.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarTitle_11" href="https://www.destinationcrm.com/Webinars/2052-Harnessing-AI-in-Modern-Customer-Engagement-Center.htm">Harnessing AI in Modern Customer Engagement Center</a> </h3> <p> Join our insightful webcast featuring thought leaders who will discuss real-world success stories and data-backed strategies for integrating AI into your customer engagement operations. </p> <h4> Sponsored by: Verint and NICE </h4> <h4> Original Broadcast Date: 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href="https://www.destinationcrm.com/Webinars/2133-The-AI-Behind-Todays-Virtual-and-Human-Super-Agents.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25163.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarTitle_13" href="https://www.destinationcrm.com/Webinars/2133-The-AI-Behind-Todays-Virtual-and-Human-Super-Agents.htm">The AI Behind Today's Virtual and Human Super Agents</a> </h3> <p> Join this discussion of how purpose-built CX AI can result in both live and virtual agent augmentation for the ultimate customer experiences. </p> <h4> Sponsored by: NICE </h4> <h4> Original Broadcast Date: Oct. 23, 2024</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarImage_14" href="https://www.destinationcrm.com/Webinars/2132-Evolving-Experiences-With-AI-CX-Leaders-Reveal-the-Path-Ahead.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25162.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarTitle_14" href="https://www.destinationcrm.com/Webinars/2132-Evolving-Experiences-With-AI-CX-Leaders-Reveal-the-Path-Ahead.htm">Evolving Experiences With AI: CX Leaders Reveal the Path Ahead</a> </h3> <p> Join Greg Thomas and Ginger Conlon, from the thought leadership team at Genesys, as they present key findings from the report and discuss what lies ahead for AI in the customer and employee experience. </p> <h4> Sponsored by: Genesys </h4> <h4> Original Broadcast Date: Oct. 16, 2024</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarImage_15" href="https://www.destinationcrm.com/Webinars/2131-Knowledge-Backed-GenAI-for-Customer-Service-Lessons-Learned-and-Success-Stories.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25161.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarTitle_15" href="https://www.destinationcrm.com/Webinars/2131-Knowledge-Backed-GenAI-for-Customer-Service-Lessons-Learned-and-Success-Stories.htm">Knowledge-Backed GenAI for Customer Service: Lessons Learned and Success Stories</a> </h3> <p> Per Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail without knowledge management (KM) by 2025. </p> <h4> Sponsored by: eGain </h4> <h4> Original Broadcast Date: Oct. 09, 2024</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarImage_16" href="https://www.destinationcrm.com/Webinars/2060-Unlock-the-Power-of-AI-for-Superior-Contact-Center-Analytics.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.25125.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarTitle_16" href="https://www.destinationcrm.com/Webinars/2060-Unlock-the-Power-of-AI-for-Superior-Contact-Center-Analytics.htm">Unlock the Power of AI for Superior Contact Center Analytics</a> </h3> <p> Join us for an exclusive webcast that delves into how AI-powered contact center analytics can transform customer experiences in real time. </p> <h4> Sponsored by: NICE, Balto and Observe.ai </h4> <h4> Original Broadcast Date: Sep. 25, 2024</h4> </div> <div class="webinar_grid_single"> <div> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarImage_17" href="https://www.destinationcrm.com/Webinars/2059-Chatbots-Virtual-Assistants-and-Generative-AI-The-Future-of-Customer-Engagement.htm"><img class="lazy" data-original="https://www.destinationcrm.com/Images/ArticleImages/ArticleImage.24895.jpg" /></a> </div> <h3> <a id="MainContentPlaceHolder_ctl02_ctl00_rptWebinars_lnkWebinarTitle_17" 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Automation</a> </h3> <p> The latest research completed by Aberdeen Strategy & Research shows that balancing cost containment and efficiency gains with advances in customer satisfaction has now become the number one priority for CX leaders. </p> <h4> Sponsored by: ServiceNow </h4> <h4> Original Broadcast Date: Mar. 20, 2024</h4> </div> </section> </div> </div> <footer> <div class="footer_wrapper"> <div class="footer_section" id="address"> <div style="margin: 5px; width: 200px;"><a href="/default.aspx"> <img src="https://dzceab466r34n.cloudfront.net/CRM/logo_desktop.svg" caption="false" /></a></div> <p>destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the future.</p> <p>All Content Copyright © 2009 - 2025<br /><a href="http://www.infotoday.com" target="_blank" rel="noopener">Information Today Inc. </a></p> <div style="margin: 3px auto; 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