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<li id="adg4-nav-link-products" class="nav-link globalNav has-dropdown multi adg4-nav-link-products"> <button class="nav-link-button main current-page-false" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-event="clicked" data-uuid="22d568a6-9f-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" data-product-key="statuspage" > Produits <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-d3062495-a1fa-455d-af4a-1deb514d7223" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> En vedette <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-e0500fdf-b128-45d6-93b4-b062a202b657" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> Développeurs <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> Product Owners <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> Professionnels de l'informatique <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> Équipes métier <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-7d0e41e0-832f-4327-9102-52887f676ce2" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> Équipes de direction <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <div class="dropdown-content" id="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64"> <div class="dropdown-content-inner"> <div class="tab-buttons-area"> <button class="tab-button active" data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-d3062495-a1fa-455d-af4a-1deb514d7223" data-event="clicked" data-uuid="d3062495-a1-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" data-product-key="statuspage" > En vedette </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-e0500fdf-b128-45d6-93b4-b062a202b657" data-event="clicked" data-uuid="e0500fdf-b1-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" data-product-key="statuspage" > Développeurs </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" data-event="clicked" data-uuid="c014fb24-37-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" data-product-key="statuspage" > Product Owners </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" data-event="clicked" data-uuid="3d19a5a4-95-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" data-product-key="statuspage" > Professionnels de l'informatique </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" data-event="clicked" data-uuid="e3ef4fba-ad-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" data-product-key="statuspage" > Équipes métier </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-7d0e41e0-832f-4327-9102-52887f676ce2" data-event="clicked" data-uuid="7d0e41e0-83-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" data-product-key="statuspage" > Équipes de direction </button> <div class="link-in-dropdown"> <a class="easy-link-arrow" href="/fr/software" data-event="clicked" data-uuid="7d0e41e0-83" data-event-component="linkButton" data-event-container="globalNav-tab-link-in-dropdown" data-schema-version="1" data-product-key="statuspage" > Voir tous les produits </a> </div> </div> <div class="tab-content-area globalNav cols-6"> <div id="tab-d3062495-a1fa-455d-af4a-1deb514d7223" class="singular-tab-content active"> <h5 class="mobile-title eyebrows"> En vedette </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="866c24d9-b0" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a15115f1" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/confluence" class="component--block__link" data-event="clicked" data-uuid="561b5cff-b0" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c58719b2" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira/service-management" class="component--block__link" data-event="clicked" data-uuid="94838acb-4e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="402ab225" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </h3> <p>Fourniture de services haute vélocité</p> </div> </div> </a> </div> <div class="component s0 between hide-all component--block" style="margin:4px 0;padding:0;" > <a href="https://trello.com/home" class="component--block__link" data-event="clicked" data-uuid="1cf0174b-9a" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="6069d7e9" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Trello.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trello </h3> <p>Organisation et visualisation du travail</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/rovo" class="component--block__link" data-event="clicked" data-uuid="154e84e5-f5" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="1a28c744" alt="Rovo icon" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn-bfldr.atlassian.com/K3MHR9G8/at/k5xhw8hpqxghzb55nfktt4/logo-light_Rovo_mark_brand_RGB.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Rovo <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Unlock enterprise knowledge</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira/product-discovery" class="component--block__link" data-event="clicked" data-uuid="44176d6a-9a" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="61053761" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Product-Discovery.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Capturez et priorisez les idées</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/compass" class="component--block__link" data-event="clicked" data-uuid="a182ac56-4e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="659f8f31" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Compass.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Optimisez les performances logicielles</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/guard" class="component--block__link" data-event="clicked" data-uuid="50063449-6b" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="58aaa51d" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Guard.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guard <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Sécurité du cloud renforcée</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/loom" class="component--block__link" data-event="clicked" data-uuid="6ee54a1e-1e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="e12ac81c" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Mises à jour vidéo rapides et asynchrones</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-e0500fdf-b128-45d6-93b4-b062a202b657" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Développeurs </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="676acbb3-62" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="29306f11" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/bitbucket" class="component--block__link" data-event="clicked" data-uuid="c33432cf-d2" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="04091352" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Bitbucket.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Bitbucket </h3> <p>Dépôts de code collaboratifs</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/compass" class="component--block__link" data-event="clicked" data-uuid="b189cc6c-90" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="461b52ba" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Compass.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Optimisez les performances logicielles</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Product Owners </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="290c4dc3-76" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a76bb88f" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/confluence" class="component--block__link" data-event="clicked" data-uuid="6ce391a6-10" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="50f44221" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/jira/product-discovery" class="component--block__link" data-event="clicked" data-uuid="b6e816c2-90" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="38733354" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Product-Discovery.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Capturez et priorisez les idées</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Professionnels de l'informatique </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira/service-management" class="component--block__link" data-event="clicked" data-uuid="1c45f049-49" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="74cb2c5b" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </h3> <p>Fourniture de services haute vélocité</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/guard" class="component--block__link" data-event="clicked" data-uuid="923a9b01-40" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="cd74c518" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Guard.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guard <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Sécurité du cloud renforcée</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Équipes métier </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="13474f83-26" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="1ef222e7" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/confluence" class="component--block__link" data-event="clicked" data-uuid="4b6d0074-94" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="5dc02e14" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component alignContentStretch alignItemsStretch justifyStart noWrap no s0 between component--block" style="margin:4px 0;padding:0;:;" > <a href="https://trello.com/home" class="component--block__link" data-event="clicked" data-uuid="05036e06-dd" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="f5faeacd" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Trello.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trello </h3> <p>Organisation et visualisation du travail</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/loom" class="component--block__link" data-event="clicked" data-uuid="c3dcae40-95" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="4d83dea7" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Mises à jour vidéo rapides et asynchrones</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-7d0e41e0-832f-4327-9102-52887f676ce2" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Équipes de direction </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="3c258fc0-fc" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a891fdc9" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="https://loom.com" class="component--block__link" data-event="clicked" data-uuid="21331073-0f" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="3bbb9fed" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/loom" class="component--block__link" data-event="clicked" data-uuid="b30cd095-78" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c3942edb" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Mises à jour vidéo rapides et asynchrones</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/jira/align" class="component--block__link" data-event="clicked" data-uuid="e177e36d-f2" data-event-component="linkButton" data-event-container="block" data-schema-version="1" data-product-key="statuspage" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c3d49c45" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Align.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Align </h3> <p>Planification et valeur du travail à l'échelle de l'entreprise</p> </div> </div> </a> </div> </div> </div> </div> </div></div> <button class="mobile-back-button"> <svg width="16" height="15" viewBox="0 0 16 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M7.77087 14.5334C7.87109 14.4335 7.9506 14.3148 8.00485 14.1841C8.0591 14.0535 8.08702 13.9134 8.08702 13.772C8.08702 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} </script></nav> <div class="container component component--breadcrumbs" > <div class="row reduced-row"> <div class="column"> <div class="breadcrumbs"> <ul class="breadcrumbs__unordered-list"> <li class="breadcrumbs__list-item"><a href="/fr/agile" data-event="clicked" data-uuid="43d28e3c-15-0" data-event-component="linkButton" data-event-container="breadcrumbs" data-schema-version="1" data-product-key="statuspage" class="breadcrumbs__link">Agile</a></li> <li class="breadcrumbs__list-item"><a href="/fr/agile/software-development" data-event="clicked" data-uuid="43d28e3c-15-1" data-event-component="linkButton" data-event-container="breadcrumbs" data-schema-version="1" data-product-key="statuspage" class="breadcrumbs__link">Développement logiciel</a></li> <li class="breadcrumbs__list-item active"><a href="/fr/agile/software-development/incident-response" data-event="clicked" data-uuid="43d28e3c-15-2" data-event-component="linkButton" data-event-container="breadcrumbs" data-schema-version="1" data-product-key="statuspage" class="breadcrumbs__link">Réponse aux incidents</a></li> </ul> </div> </div> </div> </div> <div class="container component component--content-hub-page-hero" style="background-image: url('https://wac-cdn.atlassian.com/dam/jcr:0338259a-71aa-4ef6-a932-aa3394206ec4/DevelopmentCard.png?cdnVersion=2445');"> <div class="row reduced-row component--content-hub-page-hero--wrapper"> <div class="column column-lg-11 article--hero"> <h1> Agile pour quand les choses tournent mal : l'élément manquant de votre plan de réponse aux incidents </h1> <div class="text-oversized"> <p>En adaptant les valeurs indiquées dans le Manifeste Agile, vous pouvez accélérer la réponse aux incidents et renforcer la confiance des utilisateurs. </p> <p> </p> </div> <div class="component component--author--small"> <span class=""> <img src="https://wac-cdn.atlassian.com/dam/jcr:d8b096e7-6205-492f-b299-cb014a119ae9/swinter_circle.png?cdnVersion=2445" loading="lazy" 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data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Les cartes Kanban </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management" data-event="clicked" data-uuid="f392f630-5f-eef12ebf-c472-474f-89de-1f3d278124a3" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Une gestion agile de vos projets </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/agile/project-management" data-event="clicked" data-uuid="f392f630-5f-eef12ebf-c472-474f-89de-1f3d278124a3-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" 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data-uuid="f392f630-5f-c00b9c59-c524-4e6a-9702-acab664c96f3" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Epics, stories, thèmes et initiatives </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/epics" data-event="clicked" data-uuid="f392f630-5f-24ab2e1d-5e18-4709-8ed1-5fcbb5dfbfa0" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Epics </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/user-stories" data-event="clicked" data-uuid="f392f630-5f-0d540797-a2d7-4e7b-836e-13334bad21a6" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> user stories </a> </div> <div class=" 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microsite-nav-child-link level2"> Diagramme de Gantt </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/program-management" data-event="clicked" data-uuid="f392f630-5f-b1338633-a158-4717-a063-0a92f69ee2ad" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Gestion de programme et gestion de projet </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/project-baseline" data-event="clicked" data-uuid="f392f630-5f-5d045917-3a68-4708-b7ae-d4bd8e60f0bc" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Base de référence d'un projet </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/continuous-improvement" data-event="clicked" data-uuid="f392f630-5f-3078bad7-5cf6-4c3e-a4fc-2cbab0c1d525" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Amélioration continue </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/lean-principles" data-event="clicked" data-uuid="f392f630-5f-5aefefd1-c621-4b35-a1a2-7270e1a891b9" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Principes Lean </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/3-pillars-scrum" data-event="clicked" data-uuid="f392f630-5f-44ce36cb-7756-4820-82b7-e5347ac04cdd" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> 3 pillars of Scrum </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/scrum-board" data-event="clicked" data-uuid="f392f630-5f-8020ab74-fcd3-4ef2-90f5-8f86e397746c" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Tableau scrum </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/waterfall-methodology" data-event="clicked" data-uuid="f392f630-5f-69dea394-e675-4c1e-851e-06dc3f1cdefc" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Waterfall Methodology </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/velocity-scrum" data-event="clicked" data-uuid="f392f630-5f-bc915b03-5a87-4bf8-ba73-100e3881f82d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> La vélocité dans Scrum </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/definition-of-ready" data-event="clicked" data-uuid="f392f630-5f-14e38bba-1370-4ba7-810e-5bd17ef73715" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Qu'est-ce que la définition de « Prêt » ? </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/lean-vs-agile" data-event="clicked" data-uuid="f392f630-5f-cdae1097-960b-4daa-a8e0-5fd1f04ca6ee" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Lean et Agile </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/scrumban" data-event="clicked" data-uuid="f392f630-5f-bd4ee3f6-60e1-4fa0-bedc-b92c6601b4e5" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Scrumban </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/lean-methodology" data-event="clicked" data-uuid="f392f630-5f-c74cee14-c5e1-44d6-9a3a-dd7f0c0b2a12" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Méthodologie Lean </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/sprint-backlog" data-event="clicked" data-uuid="f392f630-5f-6fddccab-c174-42b5-b800-bb57b9fd4f26" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Backlog de sprint </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/burn-up-chart" data-event="clicked" data-uuid="f392f630-5f-955757fa-e598-4e7b-a806-4b138493255c" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Diagramme des travaux accomplis </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/kanban-principles" data-event="clicked" data-uuid="f392f630-5f-4e2ff1c5-21cb-4e0d-bea4-520e90b6cb20" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Quatre principes Kanban </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/kanban-metrics" data-event="clicked" data-uuid="f392f630-5f-1f95b33b-4d22-4875-b3d9-032dad6b4c8a" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> 4 métriques Kanban </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/program-vs-project-manager" data-event="clicked" data-uuid="f392f630-5f-5a7aa7a5-af9f-4bf3-bb71-e10257854291" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Chef de programme ou chef de projet </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/gantt-chart-examples" data-event="clicked" data-uuid="f392f630-5f-e6b6cfe3-f8b2-44a0-ac95-2633492f7a2d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Exemples de graphiques de Gantt </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/definition-of-done" data-event="clicked" data-uuid="f392f630-5f-de6fca0c-2a92-45a0-98db-c5f38b84954f" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Définition de « Terminé » </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/backlog-grooming" data-event="clicked" data-uuid="f392f630-5f-dbe3f06f-effa-4df0-bc61-b48913271df1" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Préparation du backlog </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/lean-process-improvement" data-event="clicked" data-uuid="f392f630-5f-0e1a4849-22b8-45ea-b7c1-233852f257e8" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Lean process improvement </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/backlog-refinement-meeting" data-event="clicked" data-uuid="f392f630-5f-fdd1d8b1-f504-49f1-b5ff-9dd4e16cef49" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Réunions d'affinement du backlog </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/scrum-values" data-event="clicked" data-uuid="f392f630-5f-d113c3e2-f2a1-4ca3-8420-1de777457c3b" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Valeurs Scrum </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/scope-of-work" data-event="clicked" data-uuid="f392f630-5f-6fb13962-7fea-47a8-be1b-3cd92575c74b" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Périmètre du travail </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/scrum-tools" data-event="clicked" data-uuid="f392f630-5f-9fcfb190-dede-41aa-89d5-e5b3e60b3a13" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Outils Scrum </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/tools" data-event="clicked" data-uuid="f392f630-5f-803d9eae-ec78-44b2-b186-de23edc6c865" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Outils </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/workflow-automation-software" data-event="clicked" data-uuid="f392f630-5f-8b41ffe6-9505-446d-8389-84444234f346" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Logiciel d'automatisation des workflows </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/templates" data-event="clicked" data-uuid="f392f630-5f-e96e8f6c-14f7-4768-a0e9-3ea9faffbe5d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Modèles </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/task-tracker" data-event="clicked" data-uuid="f392f630-5f-df4737e0-b594-4a03-9135-5d093ea05324" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Suivi des tâches </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/workflow-automation" data-event="clicked" data-uuid="f392f630-5f-5909cb19-f500-4beb-a909-ca040d6cf47b" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Automatisation des workflows </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/status-report" data-event="clicked" data-uuid="f392f630-5f-96f0f12c-490c-40e5-913f-8b6881a70126" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Rapport d'état </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/workflow-chart" data-event="clicked" data-uuid="f392f630-5f-bba8169b-ca50-45c1-93fe-3c2ccd5415ca" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Graphique de workflow </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/project-roadmap" data-event="clicked" data-uuid="f392f630-5f-ce938183-850d-4ef4-a303-a78447ff5f8d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Feuille de route de projet </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/project-schedule" data-event="clicked" data-uuid="f392f630-5f-2397d24a-910c-43d8-abfe-670132873474" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Calendrier de projet </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/issue-tracking-software" data-event="clicked" data-uuid="f392f630-5f-73d7f5d2-45f9-4904-8e3f-512809acde25" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Logiciel de suivi </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/roadmap-tools" data-event="clicked" data-uuid="f392f630-5f-08a16ef9-1ff2-44bb-889e-6b3d0cae87f9" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Outils de feuille de route </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/technology-roadmap" data-event="clicked" data-uuid="f392f630-5f-5f491895-6ed3-461c-96aa-8c4de1e292b5" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Feuille de route technologique </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/project-scheduling-software" data-event="clicked" data-uuid="f392f630-5f-9de224f6-5229-4151-872e-9f55b232af7a" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Logiciel de planification de projets </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/backlog-management-tools" data-event="clicked" data-uuid="f392f630-5f-da8c7bad-fe0e-4844-ac94-b473493eb9ea" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Outils de gestion du backlog </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/workflow-management" data-event="clicked" data-uuid="f392f630-5f-59b5d60f-b930-4e62-a536-f4505bb9beba" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Comprendre les stratégies de gestion des workflows </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/workflow-examples" data-event="clicked" data-uuid="f392f630-5f-5d964722-217e-44cc-a278-6436196e474a" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Exemples de workflows </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/create-project-roadmap" data-event="clicked" data-uuid="f392f630-5f-76e6039b-2e4c-4880-b504-341eda4d4e28" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Créer une feuille de route de projet </a> </div> <div class="no-i18n microsite-nav-link "> <a href="/fr/agile/project-management/sprint-planning-tools" data-event="clicked" data-uuid="f392f630-5f-b3b3934b-b031-4db4-a1f1-05b6a5e2c4f7" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Sprint planning tools </a> </div> <div class="no-i18n microsite-nav-link "> <a href="/fr/agile/project-management/sprint-demo" data-event="clicked" data-uuid="f392f630-5f-4e928ae6-0453-491b-bd4b-1d2dadd72f58" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Sprint demo </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/project-timeline-software" data-event="clicked" data-uuid="f392f630-5f-dbf53b7e-9c3b-4f6a-af87-11626b2a6b87" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Logiciel de calendrier de projet </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/task-management-tools" data-event="clicked" data-uuid="f392f630-5f-5c7ec5e6-6d30-4190-afd1-410930519971" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Les meilleurs outils de gestion des tâches </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/sprint-backlog-product-backlog" data-event="clicked" data-uuid="f392f630-5f-9a57204a-e2d1-4e85-8455-4840ad40914b" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Product backlog vs. sprint backlog </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/workflow-management-tools" data-event="clicked" data-uuid="f392f630-5f-a4843d4f-7550-4a28-b4ce-69cda0149cf9" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Les meilleurs outils de gestion des workflows </a> </div> <div class="no-i18n microsite-nav-link "> <a href="/fr/agile/project-management/project-management-dependencies" data-event="clicked" data-uuid="f392f630-5f-d91a58f5-93a1-48d8-8c5d-4c656f8c37a9" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Project dependencies </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/task-management-dashboard" data-event="clicked" data-uuid="f392f630-5f-8db884f7-30a1-48bb-8146-f3a497991cdc" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Guide du tableau de bord des tâches </a> </div> <div class="no-i18n microsite-nav-link "> <a href="/fr/agile/project-management/sprint-cadence" data-event="clicked" data-uuid="f392f630-5f-3a548d29-6718-41dd-8bc2-313f7931fa47" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Sprint cadence </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/project-management/fast-tracking" data-event="clicked" data-uuid="f392f630-5f-e58d76d4-de98-4c12-acfe-937e7bb4676a" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Suivi accéléré </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management" data-event="clicked" data-uuid="f392f630-5f-801eafbf-39c9-4721-b460-4e050a01dcbb" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Gestion de produit </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/agile/product-management" data-event="clicked" data-uuid="f392f630-5f-801eafbf-39c9-4721-b460-4e050a01dcbb-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="microsite-nav-child-link level1"> Présentation </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-roadmaps" data-event="clicked" data-uuid="f392f630-5f-3f796158-efaa-4620-9755-25d50c2645eb" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Feuilles de route des produits </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-manager" data-event="clicked" data-uuid="f392f630-5f-6a6622f2-4b01-4975-b75f-97c0bd60416d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Product Manager </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/tips-for-new-product-manager" data-event="clicked" data-uuid="f392f630-5f-637800c3-960f-47a9-bbb3-87b27248b78a" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Conseils pour les nouveaux Product Owners </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/roadmaps" data-event="clicked" data-uuid="f392f630-5f-16769e36-d5b6-4424-a000-cb22bffdef77" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Feuilles de route </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/tips-for-presenting-product-roadmaps" data-event="clicked" data-uuid="f392f630-5f-85213e9a-101a-49a1-a249-7d4ebba87b52" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Conseils de présentation des feuilles de route produit </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/requirements" data-event="clicked" data-uuid="f392f630-5f-3bc4c747-f3e5-4127-9fd6-ab66eedf39fe" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Exigences </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-analytics" data-event="clicked" data-uuid="f392f630-5f-54bec841-1820-4e68-98ba-c13ca8b72c62" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Analyse produit </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-development" data-event="clicked" data-uuid="f392f630-5f-9ba1e76e-d777-4f51-8a37-2f725971027f" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Développement produit </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/remote-product-management" data-event="clicked" data-uuid="f392f630-5f-f96aa74e-cea1-48bd-98c1-24d2da220b4b" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Gestion de produit à distance </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/minimum-viable-product" data-event="clicked" data-uuid="f392f630-5f-0a88bf2f-ae72-4a6d-9f40-b0a330f8b5ac" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Produit minimum viable </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/discovery" data-event="clicked" data-uuid="f392f630-5f-0528ccac-8914-4abc-892f-b717e315b406" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Découverte de produit </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-specification" data-event="clicked" data-uuid="f392f630-5f-c5706bf2-c101-4512-a54e-051ecc184596" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Spécifications de produits </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-development-strategy" data-event="clicked" data-uuid="f392f630-5f-d0e4f391-3c84-4ee8-a564-2dc3f9c9752d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> stratégie de développement produit </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-development-software" data-event="clicked" data-uuid="f392f630-5f-8c30c958-479c-4980-8da0-198bfc7a9855" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Logiciel de développement produit </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/new-product-development-process" data-event="clicked" data-uuid="f392f630-5f-d0a6fca6-059f-4fd9-92c9-713b95f79c93" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Processus de développement de nouveaux produits </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-management-kpis" data-event="clicked" data-uuid="f392f630-5f-d7e31198-6741-4cb1-9cdf-d5f76682da62" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> KPI de gestion des produits </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/nps-score" data-event="clicked" data-uuid="f392f630-5f-ea4490ff-715e-4f3c-8bfa-38de481df0fb" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Score NPS </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-critique" data-event="clicked" data-uuid="f392f630-5f-ac43475f-85ff-4b71-b5f0-0235a3fe1d61" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Critique de produit </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/prioritization-framework" data-event="clicked" data-uuid="f392f630-5f-fd0355a9-9ff2-4386-a068-3d72a2d7f58c" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Frameworks de priorisation </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-features" data-event="clicked" data-uuid="f392f630-5f-9d815d7b-1f45-4f6f-b137-1499ac98166f" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Fonctionnalités produit </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-management-tools" data-event="clicked" data-uuid="f392f630-5f-3388f9a5-b451-4a6b-9a61-c56f4390cbdf" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Outils de gestion des produits </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/plm" data-event="clicked" data-uuid="f392f630-5f-9e603c9f-92e5-4582-b96e-47cc2a40dee8" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Gestion du cycle de vie des produits </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/roadmap-software" data-event="clicked" data-uuid="f392f630-5f-63505be5-4c12-4ade-a607-6609b8f1770e" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Les 9 meilleurs logiciels de feuille de route pour les équipes </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-launch-checklist" data-event="clicked" data-uuid="f392f630-5f-a92750ed-d5d5-4b2b-b3f9-03923dc91740" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Checklist pour le lancement de produit </a> </div> <div class="no-i18n microsite-nav-link "> <a href="/fr/agile/product-management/product-strategy" data-event="clicked" data-uuid="f392f630-5f-bf19942a-859b-485a-af13-55b97c01f064" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Product strategy </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/product-management/product-metrics" data-event="clicked" data-uuid="f392f630-5f-de4fe6ea-2f37-45dd-8d4e-7dc405bb4552" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Métriques sur les produits </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/value-stream-management" data-event="clicked" data-uuid="f392f630-5f-7889600c-1651-4249-a914-dcd0d185ea14" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level1"> Gestion de la chaîne de valeur </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-at-scale" data-event="clicked" data-uuid="f392f630-5f-7bfa41e7-594e-4b63-be2d-78623c3f17c6" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Agile à l'échelle </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/agile/agile-at-scale" data-event="clicked" data-uuid="f392f630-5f-7bfa41e7-594e-4b63-be2d-78623c3f17c6-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="microsite-nav-child-link level1"> Présentation </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-at-scale/managing-an-agile-portfolio" data-event="clicked" data-uuid="f392f630-5f-2021eb9c-7b47-42f7-8f6f-441fbb112a4e" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Gérer un portefeuille agile </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-at-scale/lean-portfolio-management" data-event="clicked" data-uuid="f392f630-5f-187e9557-8582-4a71-bcf6-a1e1c3a692ea" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Gestion de portefeuilles Lean </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-at-scale/okr" data-event="clicked" data-uuid="f392f630-5f-0b148aea-06ae-49ff-8c62-030e1dc085f5" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> OKR </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-at-scale/long-term-agile-planning" data-event="clicked" data-uuid="f392f630-5f-ddd1ec13-57bb-4232-9d32-570a19aaa78b" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Planification agile à long terme </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-at-scale/what-is-safe" data-event="clicked" data-uuid="f392f630-5f-9402193d-c39f-4ffe-8bd1-ac17ae411d50" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Qu'est-ce que SAFe ? </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-at-scale/spotify" data-event="clicked" data-uuid="f392f630-5f-26f7d302-1af6-450a-8823-f6b82f21e634" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Modèle Spotify </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-at-scale/scrum-at-scale" data-event="clicked" data-uuid="f392f630-5f-74e3a98e-2162-47e7-8598-c8bd067f96c0" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> L'agilité organisationnelle grâce à Scrum@Scale </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-at-scale/scaling-agile-with-portfolio-for-jira" data-event="clicked" data-uuid="f392f630-5f-10264924-cbba-4bc6-8134-2fb4d210b8ed" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Déploiement d'Agile à grande échelle avec Rosetta Stone </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-at-scale/agile-iron-triangle" data-event="clicked" data-uuid="f392f630-5f-c8d0cfab-5305-481f-ba30-1f4819773024" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> L'« Iron Triangle » (ou triangle de fer) Agile </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-at-scale/less" data-event="clicked" data-uuid="f392f630-5f-1071faf7-244d-48e3-8324-594379f4442d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Le framework Large-Scale Scrum (LeSS) </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-at-scale/using-improvement-kata-to-support-lean" data-event="clicked" data-uuid="f392f630-5f-6d66658c-69b2-4ddc-a788-96b09f694641" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Utilisez le kata d'amélioration pour prendre en charge Lean </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-at-scale/beyond-the-basics-whitepaper" data-event="clicked" data-uuid="f392f630-5f-243f58ea-72a0-4927-b5bf-e3525bfb81d8" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Livre blanc « Au-delà des rudiments » </a> </div> </div> </div> <div class=" microsite-nav-link revealed parent-active"> <a href="/fr/agile/software-development" data-event="clicked" data-uuid="f392f630-5f-784042b9-b252-41fc-9db7-342605af6740" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Développement logiciel </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/agile/software-development" data-event="clicked" data-uuid="f392f630-5f-784042b9-b252-41fc-9db7-342605af6740-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="microsite-nav-child-link level1"> Présentation </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/software-development/developer" data-event="clicked" data-uuid="f392f630-5f-39d199f7-fa74-45b3-bf08-282c26718b39" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Développeur </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/software-development/dev-managers-vs-scrum-masters" data-event="clicked" data-uuid="f392f630-5f-3da810a8-2e66-44a9-98b5-b4fe452f1f3d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Responsables du développement et Scrum Masters </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/software-development/git" data-event="clicked" data-uuid="f392f630-5f-9c13f77f-f786-484c-b024-38a253f83297" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Git </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/software-development/branching" data-event="clicked" data-uuid="f392f630-5f-b45ac46f-dd00-47d7-ae65-c6613e2fa22d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Création de branches </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/software-development/git-branching-video" data-event="clicked" data-uuid="f392f630-5f-22f1a7a5-5903-4fb6-8a6f-7d741ab0c8d2" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Vidéo sur la création de branches dans Git </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/software-development/code-reviews" data-event="clicked" data-uuid="f392f630-5f-e05570ce-af73-4a28-bf0f-5d910fabd7a5" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Revues de code </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/software-development/release" data-event="clicked" data-uuid="f392f630-5f-a887d405-eebe-4f32-971c-e8cdceee2dad" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Livrer </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/software-development/stress-free-release" data-event="clicked" data-uuid="f392f630-5f-1b78e467-518c-42a7-8132-7aa4fb5c1f47" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Livraison sans stress </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/software-development/technical-debt" data-event="clicked" data-uuid="f392f630-5f-6a7549be-4ed5-4996-ac52-395965c83d3d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Dette technique </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/software-development/testing" data-event="clicked" data-uuid="f392f630-5f-6f9d5173-d8ea-45a9-8468-64045f417acd" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Tests </a> </div> <div class=" microsite-nav-link revealed active "> <a href="/fr/agile/software-development/incident-response" data-event="clicked" data-uuid="f392f630-5f-f595c2c2-5565-4dfb-aab6-462d400a3dc1" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Réponse aux incidents </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/software-development/continuous-integration" data-event="clicked" data-uuid="f392f630-5f-cdd1709c-2de6-4a71-bd07-97bf76ac4827" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Continuous integration </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/software-development/sdlc" data-event="clicked" data-uuid="f392f630-5f-5fd99d8d-33b0-4c74-b19c-ee3333397d64" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> SDLC </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/design" data-event="clicked" data-uuid="f392f630-5f-f9d4161d-6a46-4d7f-8592-b80af32a6dae" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Conception </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/agile/design" data-event="clicked" data-uuid="f392f630-5f-f9d4161d-6a46-4d7f-8592-b80af32a6dae-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="microsite-nav-child-link level1"> Présentation </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/design/product-design-process-customer-interview" data-event="clicked" data-uuid="f392f630-5f-82dc7149-2b1a-43e1-9a4e-74e02cbdcf94" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Entretien client concernant le processus de design </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/design/collaborative-design-in-agile-teams-video" data-event="clicked" data-uuid="f392f630-5f-20e9414f-8b54-4963-a8d9-5e35270a216d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Vidéo sur le design collaboratif dans des équipes Agile </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-marketing" data-event="clicked" data-uuid="f392f630-5f-6c90d4e2-4f0e-461a-9812-8e938527038a" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Marketing Agile </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/agile/agile-marketing" data-event="clicked" data-uuid="f392f630-5f-6c90d4e2-4f0e-461a-9812-8e938527038a-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="microsite-nav-child-link level1"> Présentation </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-marketing/what-is-agile-marketing" data-event="clicked" data-uuid="f392f630-5f-6f42622f-d7e4-4228-9bb5-5ac614ef8327" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Qu'est-ce que le marketing Agile ? </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-marketing/agile-marketing-team" data-event="clicked" data-uuid="f392f630-5f-9eb4ed86-0741-4599-9e27-6c7312220d46" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Comment créer une équipe marketing Agile </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/advantage" data-event="clicked" data-uuid="f392f630-5f-7fb64609-4c57-4e7d-972c-1125e6adfa95" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> L'avantage Agile </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/agile/advantage" data-event="clicked" data-uuid="f392f630-5f-7fb64609-4c57-4e7d-972c-1125e6adfa95-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="microsite-nav-child-link level1"> Présentation </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/advantage/connect-business-strategy-to-development-reality" data-event="clicked" data-uuid="f392f630-5f-d2e3f5d3-db3b-4c0c-9a7c-69f221a75cc8" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Faire le lien entre la stratégie métier et la réalité du développement </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/advantage/agile-is-a-competitive-advantage" data-event="clicked" data-uuid="f392f630-5f-86844b3c-1978-41c7-a10d-6259129fc084" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Agile est un avantage concurrentiel </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/advantage/agile-mindset" data-event="clicked" data-uuid="f392f630-5f-27714dcc-c7d8-468e-bafb-c9f842eb2f28" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Cultiver un état d'esprit Agile </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/advantage/going-agile" data-event="clicked" data-uuid="f392f630-5f-6c223736-f24e-4634-9318-f9305bf8143c" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Devenir Agile </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/devops" data-event="clicked" data-uuid="f392f630-5f-9074c626-aa8d-4683-a3d2-d96aeaf11a0e" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level1"> DevOps </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/teams" data-event="clicked" data-uuid="f392f630-5f-0322dc2e-e38f-4085-8552-52d1c9596eea" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Équipes Agile </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/agile/teams" data-event="clicked" data-uuid="f392f630-5f-0322dc2e-e38f-4085-8552-52d1c9596eea-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="microsite-nav-child-link level1"> Présentation </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/teams/remote-teams" data-event="clicked" data-uuid="f392f630-5f-bff4eb7c-14aa-4010-8a0d-9827c80c8444" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Équipes distribuées </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/teams/working-with-specialists" data-event="clicked" data-uuid="f392f630-5f-b7cd63bb-cafe-4462-8804-1494cab1db06" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Travailler avec des spécialistes </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/teams/release-ready-teams" data-event="clicked" data-uuid="f392f630-5f-16ab2b04-7e77-450d-89ec-267e24cbe92a" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Équipes toujours prêtes à livrer </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/teams/agilents-agile-transformation-journey" data-event="clicked" data-uuid="f392f630-5f-fbe05692-bb6a-4da8-80ab-23f091c4142c" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Le parcours de la transformation Agile chez Agilent </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/teams/advanced-roadmaps-teams" data-event="clicked" data-uuid="f392f630-5f-6e56b6e3-d606-4623-a915-bf6b05c8f4b6" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Advanced Roadmaps </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/teams/jira-twitter-unified-projects-teamwork" data-event="clicked" data-uuid="f392f630-5f-810ddd2c-cefc-437e-a031-6dbc6c35d8a7" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Comment Twitter utilise Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/teams/scrum-kanban-agile" data-event="clicked" data-uuid="f392f630-5f-fcb1b06f-b4df-45f9-b20f-79ceaf99d6b2" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Comment nous avons choisi notre solution Agile </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials" data-event="clicked" data-uuid="f392f630-5f-8b69c4a5-74f7-468f-9267-36a4ae092a5d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Tutoriels Agile </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/agile/tutorials" data-event="clicked" data-uuid="f392f630-5f-8b69c4a5-74f7-468f-9267-36a4ae092a5d-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="microsite-nav-child-link level1"> Présentation </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/jira-confluence-sprint-refinement" data-event="clicked" data-uuid="f392f630-5f-735f89c4-ce66-4e09-9231-e82fe5dc272a" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Raffinement de sprint Jira et Confluence </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/how-to-do-scrum-with-jira" data-event="clicked" data-uuid="f392f630-5f-35c2cf89-0ba2-4781-8b00-9cb6bd1d6088" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Comment adopter Scrum avec Jira ? </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/how-to-do-advanced-scrum-practices-with-jira-software" data-event="clicked" data-uuid="f392f630-5f-444c82df-b34d-4b1c-8532-61529c24a202" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Découvrez les pratiques Scrum avancées grâce à Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/how-to-do-kanban-with-jira" data-event="clicked" data-uuid="f392f630-5f-7f4c480b-aca2-494a-baad-422fe2d61891" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Apprenez Kanban avec Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/epics" data-event="clicked" data-uuid="f392f630-5f-1d8ecd07-89bd-4fdc-a066-2e9b39d403d7" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Découvrez comment utiliser les epics dans Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/creating-your-agile-board" data-event="clicked" data-uuid="f392f630-5f-a0d86c30-1952-457c-a8e5-963b9baae348" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Découvrez comment créer un tableau Agile dans Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/sprints" data-event="clicked" data-uuid="f392f630-5f-5fbe3a99-682b-4ac5-9437-f7ccbd593b68" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Découvrez comment utiliser les sprints dans Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/versions" data-event="clicked" data-uuid="f392f630-5f-37c042db-7fa8-4e92-ac3b-2fcd8ce96aab" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Découvrez les versions avec Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/issues" data-event="clicked" data-uuid="f392f630-5f-55cb7f21-3337-4199-99d3-92b0ff84a1cf" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Découvrir les tickets avec Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/burndown-charts" data-event="clicked" data-uuid="f392f630-5f-0c6a394c-5610-41ba-8995-272f0274b890" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Découvrez les graphiques Burndown avec Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/how-to-auto-create-subtasks-with-jira-automation" data-event="clicked" data-uuid="f392f630-5f-77a3e9ec-f092-4bac-98df-5a55a6d13c2a" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Création automatique de sous-tâches et mise à jour de champs dans Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/how-to-automatically-assign-issues-with-jira-software-automation" data-event="clicked" data-uuid="f392f630-5f-2ad10ff5-b878-49d4-8a42-36238cbf0424" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Comment assigner automatiquement des tickets grâce à l'automatisation Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/how-to-sync-epics-stories-with-jira-software-automation" data-event="clicked" data-uuid="f392f630-5f-260a68cf-b13d-4297-ab43-35e3f5ee3b7e" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Comment synchroniser des epics et des stories grâce à l'automatisation Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/tutorials/how-to-escalate-overdue-issues-with-jira-software-automation" data-event="clicked" data-uuid="f392f630-5f-e1263460-1a6b-41d1-90f1-cf6eb879840d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Faire remonter automatiquement les tickets en retard dans Jira </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-conversations" data-event="clicked" data-uuid="f392f630-5f-61d30174-b27b-4ee0-af1e-df97aff4e616" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Conversations Agile </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/agile/agile-conversations" data-event="clicked" data-uuid="f392f630-5f-61d30174-b27b-4ee0-af1e-df97aff4e616-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="microsite-nav-child-link level1"> Présentation </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-conversations/marketing-agility" data-event="clicked" data-uuid="f392f630-5f-63051f7f-0d88-476d-882f-822f5732aa0e" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Révéler l'agilité marketing </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-conversations/customer-research-tips" data-event="clicked" data-uuid="f392f630-5f-89386132-e046-4048-949c-eb106f6b4db5" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Le pouvoir d'Agile et des informations sur les clients </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/agile-conversations/think-big-work-small" data-event="clicked" data-uuid="f392f630-5f-de5b3cda-e2e3-46a8-a7ac-d164259e3b6d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level2"> Voyez les choses en grand tout en travaillant sur de petites tâches </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/about" data-event="clicked" data-uuid="f392f630-5f-16f59a63-0591-4e44-b676-b86cbee84873" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> À propos du coach Agile </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/agile/about" data-event="clicked" data-uuid="f392f630-5f-16f59a63-0591-4e44-b676-b86cbee84873-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class="microsite-nav-child-link level1"> Présentation </a> </div> <div class=" microsite-nav-link "> <a href="/fr/agile/about/dan-radigan" data-event="clicked" data-uuid="f392f630-5f-0eebd7da-ce02-4c67-9796-41c31ae57366" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" 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data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" data-product-key="statuspage" class=" microsite-nav-child-link level1"> Tous les articles </a> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.MicrositeNav", "params": { "stickyPosition":"100" } } </script> </div> </div> <article class="article-template--container--main--wrapper--body column column-md-6"> <div class="component component--textblock text-longform"> <p>Les méthodologies Agile se propagent au-delà des frontières du développement traditionnel, dans tous les domaines d'activité, <a data-event="clicked" data-uuid="82b03b35-e10" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="statuspage" data-label="y compris le marketing ! " data-label-english="even marketing! " href="http://www.atlassian.com/blog/marketing-teams/agile-marketing-fad-future-marketing">y compris le marketing ! </a>Nous devons donc réfléchir à quoi ressemble l'agilité dans l'univers de la gestion des incidents ? Chez Atlassian, nous définissons Agile <em>comme une approche structurée et itérative de la gestion de projet et du développement de produits.</em> Agile permet à votre équipe de répondre au changement sans dévier de sa route.</p> <p>C'est parce que les bugs au cours de la production, les <a data-event="clicked" data-uuid="82b03b35-e11" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="statuspage" data-label="incidents et les temps d'arrêt" data-label-english="incidents, and downtime" href="/fr/incident-management/incident-response">incidents et les temps d'arrêt</a> peuvent clairement être considérés comme des moments où « tout part de travers » que nous avons pensé qu'une méthodologie comme Agile (conçue pour aider les équipes à garder le cap) avait sa place dans la gestion des incidents, en particulier dans la communication associée.</p> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Application des valeurs Agile à la réponse aux incidents </h2> </div> <div class="component component--textblock text-longform"> <p>Alors que les outils ne manquent pas pour aider votre équipe à détecter, à signaler, à traiter et à résoudre les incidents, les outils seuls ne sauraient remplacer une communication claire avec les parties prenantes. Et soyons réalistes : les enjeux peuvent être élevés. Réputation, attrition de la clientèle, temps passé sur la limitation des dégâts, pour n'en citer que quelques-uns. Les méthodologies Agile peuvent aider à réduire au maximum l'importance de ces enjeux. </p> <p>Bon nombre d'entre vous connaissent probablement déjà les quatre valeurs clés du <a data-event="clicked" data-uuid="8dcaab57-780" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="statuspage" data-label="Manifeste Agile" data-label-english="agile manifesto" href="http://agilemanifesto.org/">Manifeste Agile</a> : 1) Les individus et leurs interactions plutôt que les processus et les outils, 2) Un logiciel fonctionnel plutôt qu'une documentation complète, 3) La collaboration avec les clients plutôt que la négociation des contrats et 4) L'adaptation au changement plutôt que le suivi d'un plan. Voyons ces valeurs plus en détail et découvrons comment elles peuvent être exploitées pour obtenir une communication sur les incidents plus Agile.</p> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Principe de communication sur les incidents : communication sur les incidents axée sur l'humain </h2> </div> <div class="component component--textblock text-longform"> <p>Ce principe repose sur la valeur Agile <em>les in</em><em>dividus et leurs interactions plutôt que les processus et les outils</em>. Les processus et les outils sont importants pour tout processus de gestion des incidents, mais ils sont inutiles pris séparément des personnes qui tentent de les utiliser et de la culture développée autour d'eux. Qu'est-ce qui fait le lien entre les personnes, les processus et les outils ? La communication, bien sûr ! </p> <p>La communication est essentielle lorsqu'un problème survient, que ce soit un petit bug en cours de production ou une panne généralisée du système. Même le plan de réponse aux incidents le plus exhaustif requiert une communication fréquente afin de trouver une solution et de maintenir la confiance. </p> </div> <div class="component component--panel icon--twitter "> <div class="wrapper icon--twitter"> <p> <span class="eyebrows"></span> <a target="_blank" href="https://twitter.com/intent/tweet?text=%20%20Même%20le%20plan%20de%20réponse%20aux%20incidents%20le%20plus%20exhaustif%20requiert%20une%20communication%20fréquente%20afin%20de%20trouver%20une%20solution%20et%20de%20maintenir%20la%20confiance. &url=https://www.atlassian.com/agile/software-development/incident-response&via=Atlassian" data-event="clicked" data-uuid="d178ac0f-fc" data-event-component="linkButton" data-event-container="panel" data-schema-version="1" data-product-key="statuspage" > Même le plan de réponse aux incidents le plus exhaustif requiert une communication fréquente afin de trouver une solution et de maintenir la confiance. </a> </p> </div> </div> <div class="component component--textblock text-longform"> <p>Lors d'un incident, les utilisateurs affectés rencontrent certainement des erreurs frustrantes (voire handicapantes) et doivent savoir ce qui se passe au plus vite. Beaucoup vont très vite envoyer des e-mails, des tweets ou des tickets à propos du problème. Il est donc dans l'intérêt commun de prendre rapidement la situation en main en envoyant un message qui montre que vous êtes conscient du problème et que vous cherchez à le résoudre. Chez Atlassian, nous utilisons <a data-event="clicked" data-uuid="bb806ed5-710" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="statuspage" data-label="Statuspage" data-label-english="Statuspage" href="http://www.statuspage.io/?utm_source=agile_microsite">Statuspage</a> pour communiquer avec les parties prenantes internes et externes au cours d'une panne. Il devrait vous être utile pour communiquer les informations sur un incident à vos utilisateurs de façon rapide et à grande échelle. En réalité, Statuspage a permis aux utilisateurs d'accélérer leur communication sur les incidents de <a data-event="clicked" data-uuid="bb806ed5-711" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="statuspage" data-label="50 % (incroyable !)" data-label-english="whopping 50%." href="http://www.statuspage.io/survey-results?utm_source=agile_microsite">50 % (incroyable !)</a>.</p> </div> <div class="component component--panel block text-longform"> <div class="wrapper block"> <span class="eyebrows">Vous voulez essayer ? </span> <p><a data-event="clicked" data-uuid="f9fc93f2-630" data-event-component="linkButton" data-event-container="panel" data-schema-version="1" data-product-key="statuspage" data-label="Inscrivez-vous ou connectez-vous à Statuspage >> " data-label-english="Sign up or log into Statuspage >>  " href="http://manage.statuspage.io/signup?utm_source=agile_microsite">Inscrivez-vous ou connectez-vous à Statuspage >> </a></p> <p> </p> <p>Une fois connecté, découvrez-en plus sur les bonnes pratiques pour faciliter l'abonnement de vos utilisateurs finaux et communiquer efficacement durant un incident :</p> <p> </p> <ul> <li>Parcourez notre guide de mise en route pour découvrir les <a data-event="clicked" data-uuid="f9fc93f2-631" data-event-component="linkButton" data-event-container="panel" data-schema-version="1" data-product-key="statuspage" data-label="bases de la configuration et de la gestion de votre page d'état" data-label-english="basics of setting up and managing your status page" href="http://help.statuspage.io/knowledge_base/topics/statuspage-user-guide">bases de la configuration et de la gestion de votre page d'état</a></li> <li>Lisez notre article sur les <a data-event="clicked" data-uuid="f9fc93f2-632" data-event-component="linkButton" data-event-container="panel" data-schema-version="1" data-product-key="statuspage" data-label="bonnes pratiques en matière de communication sur les incidents" data-label-english="incident communication best practices" href="http://blog.statuspage.io/incident-communication-best-practices">bonnes pratiques en matière de communication sur les incidents</a></li> <li>Découvrez comment configurer les <a data-event="clicked" data-uuid="f9fc93f2-633" data-event-component="linkButton" data-event-container="panel" data-schema-version="1" data-product-key="statuspage" data-label="notifications d'utilisateur final" data-label-english="end-user notifications" href="http://help.statuspage.io/knowledge_base/categories/end-user-notifications">notifications d'utilisateur final</a></li> </ul> </div> </div> <div class="component component--textblock text-longform"> <p>Mais peu importe l'outil que vous utilisez pour donner à vos clients le 4-1-1, la communication axée sur l'humain est essentielle. Des personnes en chair et en os comptent sur vous pour les tenir informées lorsque quelque chose ne va pas. Si les modèles sont utiles dans un monde parfait, vous devrez pouvoir compter sur des personnes capables de rédiger des messages clairs, concis, empathiques et pertinents pour renforcer la confiance des clients dans les moments difficiles. Prenons Dyn, par exemple. L'entreprise a été victime d'une panne importante lors de ce qui devait être la plus grosse attaque par déni de service de l'histoire, mais les utilisateurs l'ont tout de même remerciée pour sa franchise lors de cette interruption de service :</p> </div> <div class="component component--image"> <img id="9672934a" alt="" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:e13ba0b6-2852-4a61-a9b4-b027c16a894a/tweet-4.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--textblock text-longform"> <p><a data-event="clicked" data-uuid="699e5637-360" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="statuspage" data-label="Comme l'a déclaré Werner Vogels, Chief Technology Officer chez AWS" data-label-english="As Werner Vogels, the Chief Technology Officer of AWS" href="http://www.businessinsider.com/interview-aws-werner-vogels-amazon-outages-2017-7">Comme l'a déclaré Werner Vogels, Chief Technology Officer chez AWS</a>, lors de la panne majeure qui a touché AWS S3 en février 2017 :</p> <p>« Les clients n'apprécient pas les conseils les invitant à rester tranquilles et à ne rien faire. Cela ne répond pas à leurs attentes. Il faut plutôt leur fournir des informations pertinentes, les aider à comprendre ce qui se passe, et expliquer quand le service sera de nouveau disponible si vous disposez de telles informations. »</p> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Principe de communication sur les incidents : Création d'une page et mises à jour aisées des incidents </h2> </div> <div class="component component--textblock text-longform"> <p>Pour ce principe, nous analysons la valeur Agile, « <em>Des logiciels opérationnels plus qu'une documentation exhaustive</em> ». La documentation sur votre produit doit être claire et conviviale, tout comme les mises à jour sur les incidents ! Vos utilisateurs ne doivent pas avoir besoin de lire entre les lignes (ou de lire en diagonale des paragraphes interminables) pour savoir où est le problème et quand il sera potentiellement corrigé. Vous devez réfléchir sérieusement à vos mises à jour sur les incidents et garantir une communication empathique et humaine. Mais ne laissez pas les étapes d'approbation ou les multiples révisions vous empêcher de fournir des mises à jour fréquentes et honnêtes. </p> <p>En analysant l'incident Dyn, vous pouvez voir que l'équipe n'a pas perdu de temps pour communiquer les mises à jour à ses utilisateurs. Dans les 11 heures qui ont suivi l'incident, elle a mis 11 fois à jour sa page d'état (soit 61 minutes en moyenne entre les mises à jour). Elle disposait d'un emplacement unique où communiquer sur l'incident, au lieu de passer des heures à trouver des listes de diffusion à envoyer par e-mail ou de se demander comment les mises à jour allaient pouvoir être communiquées en 140 caractères sur Twitter. En d'autres termes, elle a fait passer le message tout en tâchant de résoudre la panne. </p> </div> <div class="component component--image"> <img id="e72d3c75" alt="" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:0a987f78-c171-4e26-b4f4-3263b04978ee/incident-comm.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--textblock text-longform"> <p>Un outil de communication de l'état prêt à l'emploi est très utile : une page fiable est fonctionnelle en un rien de temps. Moins de 30 minutes sont nécessaires pour créer une page d'état, et comme Agile, votre page d'état peut et doit être itérative. Pensez à mettre en ligne une page de travail pour vos clients, puis améliorez-la au fur et à mesure. Après avoir rencontré quelques incidents avec une page d'état dans votre processus, vous pouvez l'améliorer au fur et à mesure.</p> </div> <div class="component component--panel icon--twitter text-longform"> <div class="wrapper icon--twitter"> <p> <span class="eyebrows"></span> <a target="_blank" href="https://twitter.com/intent/tweet?text=%20%20Moins%20de%2030%20minutes%20sont%20nécessaires%20pour%20créer%20une%20page%20d'état.%20Comme%20Agile,%20votre%20page%20d'état%20peut%20et%20doit%20être%20itérative.%20#agile%20#incidentcommunication &url=https://www.atlassian.com/agile/software-development/incident-response&via=Atlassian" data-event="clicked" data-uuid="768540c9-f3" data-event-component="linkButton" data-event-container="panel" data-schema-version="1" data-product-key="statuspage" > Moins de 30 minutes sont nécessaires pour créer une page d'état. Comme Agile, votre page d'état peut et doit être itérative. #agile #incidentcommunication </a> </p> </div> </div> <div class="component component--textblock text-longform"> <p><em><strong>Prêt à créer votre propre page d'état ?</strong></em> <a data-event="clicked" data-uuid="11f6c69d-630" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="statuspage" data-label="Inscrivez-vous ou connectez-vous à Statuspage >>" data-label-english="Sign up or log into Statuspage >>" href="http://manage.statuspage.io/signup?utm_source=agile_microsite">Inscrivez-vous ou connectez-vous à Statuspage >></a></p> <p>N'attendez pas le prochain incident pour créer une page d'état. Prenez quelques minutes maintenant, afin d'être prêt en cas de problème. N'oubliez pas, pas besoin de passer des heures sur la configuration d'une page pour qu'elle soit efficace :</p> <ul> <li>Découvrez comment <a data-event="clicked" data-uuid="11f6c69d-631" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="statuspage" data-label="personnaliser votre page d'état" data-label-english="customize your status page" href="http://help.statuspage.io/knowledge_base/categories/customizing-your-page/?utm_source=agile_microsite">personnaliser votre page d'état</a></li> <li>Trouvez l'inspiration dans <a data-event="clicked" data-uuid="11f6c69d-632" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="statuspage" data-label="d'excellents designs et personnalisations de pages d'état" data-label-english="examples of excellent status page design and customization" href="http://blog.statuspage.io/statuspage-examples/?utm_source=agile_microsite">d'excellents designs et personnalisations de pages d'état</a></li> </ul> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Principe de communication sur les incidents : Communication transparente pendant et après les incidents </h2> </div> <div class="component component--textblock text-longform"> <p>La valeur Agile <em>La collaboration avec les clients plutôt que la négociation des contrats</em> concerne le travail réalisé avec vos clients pour fournir le meilleur produit possible et une expérience optimale. Pour nous, cela implique de créer des canaux de feedback appropriés, de sorte que les clients puissent faire part de leurs préoccupations et vous alerter sur tout problème qu'ils rencontrent (à l'aide d'outils, comme Jira Service Management, Twitter, etc.). Les entreprises de classe mondiale comprennent que les clients attendent un retour sur leur feedback et souhaitent être impliqués dans les améliorations apportées à votre produit et à votre processus de réponse aux incidents. Un peu d'empathie et quelques explications peuvent produire d'excellents résultats (et les clients n'ont pas peur de les demander) comme le prouvent ces tweets :</p> </div> <div class="component component--image"> <img id="5ea0f809" alt="" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:109718ec-cbe7-41f1-a745-54e10ed4481f/tweet-1.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--image"> <img id="1ea568e3" alt="" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:a4fb854e-6155-4d7d-b268-01717c35ae9d/tweet-2.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--image"> <img id="0e8c16cb" alt="" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:a8f669d1-2a20-40a0-a218-19be5d3c2fe9/tweet-3.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--textblock text-longform"> <p>Cela implique également de <a data-event="clicked" data-uuid="d1bc3b04-d70" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="statuspage" data-label="maintenir une politique de transparence sur votre disponibilité" data-label-english="maintaining transparency around your uptime" href="http://www.atlassian.com/blog/statuspage/introducing-statuspage-uptime-showcase?utm_source=agile_microsite">maintenir une politique de transparence sur votre disponibilité</a> afin que les utilisateurs sachent exactement ce à quoi ils auront droit s'ils s'inscrivent. Lorsque vous souscrivez à un service cloud, vous vous attendez à bénéficier d'un service fiable. Il ne s'agit pas toujours d'un contrat physique, mais plutôt d'un contrat inhérent négocié entre le client et le fournisseur de services. Lorsque les choses tournent mal, les deux parties collaborent pour s'assurer que les problèmes sont rapidement résolus et que tout le monde reste informé. Ce qui nous amène à notre dernière valeur relative à la réponse au changement… </p> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Principe de communication sur les incidents : Rétrospectives Agile </h3> </div> <div class="component component--textblock text-longform"> <p>Même les plans les mieux élaborés… Vous connaissez la suite. Rappelant la valeur Agile, <em>L'adaptation au changement plutôt que le suivi d'un plan</em>, nous savons que même les plans les mieux conçus devront inévitablement changer pendant et après un incident. Agile consiste à être capable de s'adapter immédiatement à une nouvelle situation et d'obtenir un feedback rapide pour améliorer votre produit et votre culture.</p> <p>En 2013, Wistia, une société d'hébergement de vidéos et d'analyses sur Internet, a appris à quel point il était important de rester agile lorsqu'un incident inattendu a paralysé son infrastructure de statistiques. Prise au dépourvu, l'entreprise s'est vue submergée de tickets de support de clients mécontents. Pour commencer, elle a créé sa propre page d'état afin de se simplifier la vie dans des situations similaires. Toutefois, après avoir créé son propre outil de communication sur l'état, elle a dû assurer le support d'un nouveau produit, en plus de son produit principal. Il est vite apparu que c'était un coût que cette équipe de 20 personnes (à l'époque) ne pouvait pas se permettre. L'entreprise a ensuite abandonné sa solution interne pour migrer vers Statuspage. </p> <p><a data-event="clicked" data-uuid="84f55db4-530" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="statuspage" data-label="Jordan Munson, ingénieur de support chez Wistia a décrit la migration comme suit :" data-label-english="Jordan Munson, Support Enginner at Wistia described the move:" href="http://blog.statuspage.io/wistia-and-statuspage?utm_source=agile_microsite">Jordan Munson, ingénieur de support chez Wistia a décrit la migration comme suit :</a> « Après quelques mois de frustration avec notre solution interne (presque dépourvue de fonctionnalités, mais néanmoins utile), nous avons décidé que nous avions besoin de plus, d'une solution qui ne nécessiterait pas autant de support. Nous sommes passés à Statuspage. Depuis la migration, nous avons pu réaliser tout ce que nous souhaitions, tout en tenant rapidement et facilement nos clients au courant de l'état de l'application. Il aura seulement fallu une panne massive et la création d'un nouveau produit pour y arriver. Quelques années plus tard, notre processus semble beaucoup plus fluide. Les gens reçoivent des mises à jour directes en cas de panne, ils savent où rechercher des informations, et les mises à niveau apportées à notre page d'état sont directement envoyées à différents destinataires. »</p> <p>L'équipe de Jordan Munson a vraiment pressé des citrons (la panne de 2013) pour en faire de la limonade (un nouveau processus de communication amélioré et évolutif). Voilà un parfait exemple de réponse Agile à un changement. </p> <p>Les rétrospectives sont également un élément clé de cette valeur Agile. Une rétrospective permet à votre équipe de prendre du recul et de discuter de ce qui a bien fonctionné pendant la communication de votre incident, de ce qui a posé problème et, surtout, de ce que vous allez faire pour éviter que ces problèmes ne se reproduisent. Ne cédez pas à la tentation de sauter une rétrospective lorsqu'un incident est marqué comme « résolu » ou si vous pensez que votre équipe a bien réagi. Il est toujours possible de s'améliorer, et il existe toujours d'autres opportunités de renforcer la relation et la confiance avec vos utilisateurs. </p> </div> <div class="component component--panel block text-longform"> <div class="wrapper block"> <span class="eyebrows">Conseil d'expert : </span> <p>Essayez ce <a data-event="clicked" data-uuid="25356e7c-380" data-event-component="linkButton" data-event-container="panel" data-schema-version="1" data-product-key="statuspage" data-label="scénario" data-label-english="retrospective play" href="http://www.atlassian.com/team-playbook/plays/retrospective?utm_source=agile_microsite">scénario</a> du Playbook des équipes Atlassian : il fournit un espace sûr à votre équipe pour réfléchir et discuter des choses qui fonctionnent (et qui ne fonctionnent pas !) afin de vous améliorer.</p> </div> </div> <div class="component component--textblock text-longform"> <p>Revisitant notre premier Manifeste Agile, les rétrospectives nécessitent une communication axée sur l'humain pour aboutir et générer des résultats durables. Jetez un œil ci-dessous à quelques formulations à considérer lorsque vous faites une rétrospective sur la résolution d'un incident. Certains de ces termes devraient également être intégrés dans la revue post-mortem ou post-incident (PIR) que vous envoyez aux utilisateurs après le rétablissement de votre service. Être agile signifie améliorer continuellement non seulement la façon dont vous exécutez les tâches liées à l'incident, mais également celle dont vous contactez vos coéquipiers et exercez votre rôle dans une situation stressante. </p> </div> <div class="component component--comparison-table " data-magpath="/wac/agile/software-development/incident-response/main/article/014"> <div class="table-padder standard "> <table class="reg-mob-labels adjusted-cols table--comparison-table cols2 style-no-labels check-color-slate " id="table-7d612df2"> <thead> <tr class="title header"> <th class="reg rcol " > <h4> Langage humain </h4> </th> <th class="reg rcol top-header-label " > <h4> Langage des produits </h4> </th> </tr> </thead><tbody> <tr class=""> <td class="reg r " > <p> Hypothèses, espoirs et craintes </p> </td> <td class="reg r " > <p> Tâches, tickets et actions </p> </td> </tr> <tr class=""> <td class="reg r " > <p> Motivations, mécompréhensions et comportements </p> </td> <td class="reg r " > <p> Sprints, epics, stories et versions </p> </td> </tr> <tr class=""> <td class="reg r " > <p> Préférences, relations et respect </p> </td> <td class="reg r " > <p> Étapes importantes, dépendances et dates </p> </td> </tr> <tr class=""> <td class="reg r " > <p> Rôle et responsabilités </p> </td> <td class="reg r " > <p> Réunions, calendriers, e-mails et fichiers </p> </td> </tr> </tbody> </table> </div> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > N'oubliez pas la confiance </h2> </div> <div class="component component--textblock text-longform"> <p>Nous parlons beaucoup de confiance dans Agile, et ce cas d'usage ne fait pas exception. Une communication efficace sur les incidents requiert de la confiance et une certaine habilitation. Grâce aux connaissances dont elles disposent, les équipes au sein de l'organisation doivent se sentir maîtres pour communiquer sur les incidents avec les utilisateurs. Tout le monde doit pouvoir faire confiance aux autres, et croire que chacun s'acquittera des tâches qui lui ont été assignées lors d'une réponse à un incident et n'hésitera pas à intervenir et à accepter une interruption du processus en cas d'imprévu. Laisser le soin à votre équipe de communiquer efficacement sur les incidents permettra d'informer les clients plus rapidement et renforcera la confiance et la fidélité de l'utilisateur vis-à-vis de votre service (<a data-event="clicked" data-uuid="8102ec6c-910" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="statuspage" data-label="67 % des clients Statuspage disent que l'outil a permis de renforcer la confiance des utilisateurs !)" data-label-english="67% of Statuspage customers say that Statuspage has helped increase their users' trust!)" href="http://www.statuspage.io/survey-results?utm_source=agile_microsite">67 % des clients Statuspage disent que l'outil a permis de renforcer la confiance des utilisateurs !)</a> C'est gagnant-gagnant. </p> </div> <div class="article--social"> <div class="imkt-social-buttons-group"> <div class="imkt-social-buttons--heading">Partager cet article</div> <div class="imkt-social-buttons large"> <ul > <li class="imkt-social-button social-code facebook"> <a target="_blank" rel="noopener noreferrer" href="https://www.facebook.com/dialog/feed?app_id=743864389089816&caption=%C2%AB%C2%A0Agile%20permet%20%C3%A0%20votre%20%C3%A9quipe%20de%20r%C3%A9pondre%20au%20changement%20sans%20d%C3%A9vier%20de%20sa%20route.%C2%A0%C2%BB%20D%C3%A9couvrez-en%20plus%20ici%C2%A0%3A&link=http://bit.ly/2qrCVwu&description=When%20bugs%20in%20production%2C%20incidents%2C%20and%20downtime%20happen%2C%20learn%20how%20to%20build%20user%20trust%20by%20applying%20agile%20values%20to%20your%20incident%20response.&picture=https://wac-cdn.atlassian.com/dam/jcr:4e1a8636-388f-4b41-aed4-a4000512cda9/Agile@2x.png&name=Incident%20response%20for%20agile%20development" title="Share on Facebook" data-uuid="b62433d0-cc1b-4f7c-8f9b-e76dddcc4be0-shareonfacebook" onclick="window.open(this.href,'', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=400,width=600'); return false;"></a> </li> <li class="imkt-social-button social-code twitter"> <a target="_blank" rel="noopener noreferrer" href="//twitter.com/share?text=D%C3%A9couvrez%20comment%20renforcer%20la%20confiance%20des%20utilisateurs%20en%20appliquant%20les%20valeurs%20%23agile%20%C3%A0%20votre%20r%C3%A9ponse%20aux%20incidents.&url=http://bit.ly/2qrCVwu&via=Atlassian&hashtags=agiletips" data-uuid="b62433d0-cc1b-4f7c-8f9b-e76dddcc4be0-shareontwitter" title="Share on Twitter" onclick="window.open(this.href,'', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=400,width=600'); return false;"></a> </li> <li class="imkt-social-button social-code linked-in"> <a target="_blank" rel="noopener noreferrer" href="http://www.linkedin.com/shareArticle?mini=true&url=http://bit.ly/2qrCVwu&title=%C2%AB%C2%A0Agile%20permet%20%C3%A0%20votre%20%C3%A9quipe%20de%20r%C3%A9pondre%20au%20changement%20sans%20d%C3%A9vier%20de%20sa%20route.%C2%A0%C2%BB%20D%C3%A9couvrez-en%20plus%20ici%C2%A0%3A&summary=When%20bugs%20in%20production%2C%20incidents%2C%20and%20downtime%20happen%2C%20learn%20how%20to%20build%20user%20trust%20by%20applying%20agile%20values%20to%20your%20incident%20response.&source=Atlassian" data-uuid="b62433d0-cc1b-4f7c-8f9b-e76dddcc4be0-shareonlinkedin" title="Share on LinkedIn" onclick="window.open(this.href,'', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=400,width=600'); return false;"></a> </li> </ul> </div> </div> </div> <div class="article--author"> <div class="component component--author--large "> <div class="component--author--large--content"> <div class="component--author--large--content--wrapper--picture"> <img class="component--author--large--content--picture--image" src="https://wac-cdn.atlassian.com/dam/jcr:d8b096e7-6205-492f-b299-cb014a119ae9/swinter_circle.png?cdnVersion=2445" loading="lazy" alt="Shannon Winter "> </div> <div class="component--author--large--content--wrapper"> <div class="component--author--large--content--wrapper--name"> Shannon Winter </div> <div class="component--author--large--content--wrapper--description"> <p>Shannon has been at Atlassian for over 4 years. 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