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href="/events" class="dropdown-item">Events</a></li></ul></li><li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-22308" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children dropdown menu-item-22308 nav-item"><a title="Consulting" href="#" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false" class="dropdown-toggle nav-link" id="menu-item-dropdown-22308">Consulting</a><ul class="dropdown-menu" aria-labelledby="menu-item-dropdown-22308" role="menu"><li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-22304" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-22304 nav-item"><a title="TrakCel Consulting" href="https://trakcel.com/trakcel-consulting-services/" class="dropdown-item">TrakCel Consulting</a></li><li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-22306" class="menu-item 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href="https://www.youtube.com/channel/UCeovK0jhNtXZ8kV1Z7lZC0A" class="social-list__link" rel="nofollow noreferrer" target="_blank"> <span class="sr-only">You Tube</span> <img class="fa-svg-icon" src="https://trakcel.com/wp-content/themes/trakcel/assets/images/fa-youtube.svg" alt="Youtube" width="22" height="22" /> </a></li></ul></div>  <button class="navbar-toggler" type="button" data-target="#navbarNavDropdown" aria-controls="navbarNavDropdown" aria-expanded="false" aria-label="Toggle navigation"> <span class="sr-only">Menu</span> <span class="navbar-toggler-icon"></span> </button></nav></div></div></div></div></header> <main id="content" class="block-wrapper" role="main"><section id="block_b25e528aadcced10fa8efe8bb7fa973b" class="block simple-hero"><div class="container"><div class="row align-items-top"><div class="col-md-6"><h1 class="simple-hero__heading">Support and Professional Services</h1><p class="simple-hero__text">TrakCel’s team of advanced therapy professional service advisors will guide the discovery, delivery and implementation of your cellular orchestration project. Find out more about how we can support you on your journey. <br /> <br /> Not sure where to begin? We have a team of consultants who can help wherever you are in your journey, from mapping and designing processes, reviewing documentation and compliance, or identifying and minimizing risk and streamlining. The team are on hand to help.<br /> <br /> Our experts pride themselves on offering a best in class service. OCELLOS is the only Enterprise Orchestration Solution currently supporting more than 20 clinical trials and commercial therapies across the globe, the team have a broad skillset and range of experience. Why not review our Customer Service Reports and Stats, or take a look at our User Stories for an overview of some of the clients that the team are supporting.</p><div class="img-text-card__buttons"> <a href="https://trakcel.com/contact/" class="link-btn img-text-card__link-btn" target=""> Request more information <span class="arrow-wrapper"> <span aria-hidden="true" class="link-btn-chevron"> <span class="link-btn-chevron-arrow"></span> </span> </span> </a> <a href="https://trakcel.com/datasheets/trakcel-customer-service-report-2022/" class="link-btn img-text-card__link-btn" target="_blank"> Download Report <span class="arrow-wrapper"> <span aria-hidden="true" class="link-btn-chevron"> <span class="link-btn-chevron-arrow"></span> </span> </span> </a></div></div><div class="col-md-6 text-center"><div class="image-on-circle"> <img decoding="async" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://trakcel.com/wp-content/uploads/2024/06/professional-services-new-ui-1006x500-copy.webp" alt="TrakCel Professional Services" class=" lazy" style=""></div></div></div></div></section><p></p><section id="block_b820561e62af8f03f5ddd367703615f1" class="block block--white block--spc slide-services"><div class="container"><h3 class="slide-services__subtitle">This is the TrakCel Experience</h3></div><div class="container"><div class="slide-services-nav"><div class="services-nav-item"><p>Discovery</p></div><div class="services-nav-item"><p>Delivery</p></div><div class="services-nav-item"><p>Implementation</p></div><div class="services-nav-item"><p>Quality & Compliance</p></div><div class="services-nav-item"><p>TrakCel Training</p></div><div class="services-nav-item"><p>Support Services</p></div></div></div><div><div class="slide-services-card"><div class="services-card"><div class="services-card__item"><div class="row align-items-stretch no-gutters h-100"> <div class="col-md-6"><div class="services-card__left"><h3 class="services-card__title">Discovery</h3><p class="services-card__text"> TrakCel's Engagement Managers will lead your key stakeholders through a Discovery Phase in which our Product Advisors and Business Analysts will consult with you to identify the optimal module combination and supporting integrations required for your therapy's journey. They will speak to you about current and future needs for your entire therapy portfolio and map out a project roadmap that suits your needs and timescales. From first in human to commercial supply, our team will ensure that you get a solution that is tailored to your current needs and will scale up with you as you grow.</p></div></div><div class="col-md-6"><div class="services-card__right"> <img decoding="async" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://trakcel.com/wp-content/uploads/2021/01/discovery-new.jpg" alt="TrakCel discovery sessions" class="services-card__image" style=""></div></div></div></div></div><div class="services-card"><div class="services-card__item"><div class="row align-items-stretch no-gutters h-100"> <div class="col-md-6"><div class="services-card__left"><h3 class="services-card__title">Delivery</h3><p class="services-card__text"> Following Discovery, our team will progress into the Delivery phase where OCELLOS will be configured to support your supply chain ecosystem and your therapy's unique needs. During our partnership, the TrakCel team will closely partner with your team and any chosen partners to ensure a collaborative approach to finalizing your process and delivery progress. The team will take the heavy lifting out of integrating with your chosen providers whether you choose from our existing selection of integrated partners or add your own. At this point, the workflows and support mechanisms that will help to drive your therapy processes will be configured. The teams will be in contact regularly to review progress and ensure everything runs in line with the delivery plan.</p></div></div><div class="col-md-6"><div class="services-card__right"> <img decoding="async" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://trakcel.com/wp-content/uploads/2021/01/Solution-img2.jpg" alt="People working in office" class="services-card__image" style=""></div></div></div></div></div><div class="services-card"><div class="services-card__item"><div class="row align-items-stretch no-gutters h-100"> <div class="col-md-6"><div class="services-card__left"><h3 class="services-card__title">Implementation</h3><p class="services-card__text"> TrakCel assures the quality of the final solution by thoroughly testing during the entire lifecycle of delivery; including product development, platform design and solution configuration. This underpins, and can be leveraged during your validation and implementation phase, during which, TrakCel will partner with you to ensure your team are trained and OCELLOS ready in advance of the agreed system live date. The support and training teams remain on hand throughout and immediately after your system 'go live' to ensure that everything runs as smoothly as possible.</p></div></div><div class="col-md-6"><div class="services-card__right"> <img decoding="async" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://trakcel.com/wp-content/uploads/2021/03/implementation.jpg" alt="trakcel implementation" class="services-card__image" style=""></div></div></div></div></div><div class="services-card"><div class="services-card__item"><div class="row align-items-stretch no-gutters h-100"> <div class="col-md-6"><div class="services-card__left"><h3 class="services-card__title">Quality & Compliance</h3><p class="services-card__text"> TrakCel is committed to ensuring quality and compliance in everything we do. Through our robust Quality Management System, TrakCel conforms to key quality principles and is aligned with the requirements of ISO9001:2015. TrakCel ensures Product Quality, Patient Safety and Data Integrity through a combination of global regulatory requirements, privacy and data laws and robust security requirements. Need more detailed or specific advice on quality, audit or validation? Our consultancy team are on hand to help.</p></div></div><div class="col-md-6"><div class="services-card__right"> <img decoding="async" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://trakcel.com/wp-content/uploads/2021/01/QA-feat.jpg" alt="" class="services-card__image" style=""></div></div></div></div></div><div class="services-card"><div class="services-card__item"><div class="row align-items-stretch no-gutters h-100"> <div class="col-md-6"><div class="services-card__left"><h3 class="services-card__title">TrakCel Training</h3><p class="services-card__text"> TrakCel offer a range of online and in person training services to suit your company and your users. Our eTutor portal host both self-service, in-depth, interactive courses and live training sessions to ensure every stakeholder in your value chain has the knowledge to operate OCELLOS to deliver your therapies in a safe and scalable way. Set learning paths by user, monitor progress and issue certifications for our standard training packages or your own bespoke content. Our training team will work with you on a plan to meet your requirements.</p></div></div><div class="col-md-6"><div class="services-card__right"> <img decoding="async" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://trakcel.com/wp-content/uploads/2021/03/training.jpg" alt="trakcel training" class="services-card__image" style=""></div></div></div></div></div><div class="services-card"><div class="services-card__item"><div class="row align-items-stretch no-gutters h-100"> <div class="col-md-6"><div class="services-card__left"><h3 class="services-card__title">Support Services</h3><p class="services-card__text"> Every single employee in our organization is committed to helping our clients achieve their personalized therapy objectives by providing best in class support. TrakCel provides 24/7 support 365 days a year with a self-service support portal and a comprehensive knowledge base of help articles. Our helpdesk team can be contacted by phone, email, or the support portal, and can assist with a wide range of queries, from user and site setup, to process guidance and troubleshooting, ensuring that every therapy journey runs as smoothly as possible.</p></div></div><div class="col-md-6"><div class="services-card__right"> <img decoding="async" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://trakcel.com/wp-content/uploads/2021/01/Solution-img3.jpg" alt="trakcel training" class="services-card__image" style=""></div></div></div></div></div></div></div></section><section id="block_b351ae9d61a48004eb14184b20d0e9a0" class="block block--spc block--grey img-text-card"><div id="managed-services" class="container"><div class="row align-items-top"><div class="col-md-6 order-md-1 mb-5 mb-md-0"><div class="wp-editor-wrapper"><h2>Managed Services</h2><p>Managed Services is a post-live, cost-effective subscription model designed to streamline change processes, available for all existing OCELLOS clients.<br /> – Cost-effective: A subscription model that guarantees maximum value for money.<br /> – Low risk, high reward: Suitable for low validation, but essential changes.<br /> – Dedicated expertise: Comprehensive blended team on hand, with packages starting from 20 hours a month. <br /> – Rapid turnaround: Streamlined processes ensure that changes are implemented swiftly. Resulting in up to 50% time saving on end-to-end changes. <br /> – Simple request process: User-friendly form to submit requests easily and quickly. <br /> – Flexible packages: Choose number of hours based on requirements. <br /> – Transparency: Monthly usage and tracking reporting to know exactly where resources are being allocated.</p></div><div class="img-text-card__buttons"> <a href="https://trakcel.com/datasheets/managed-services/" class="link-btn img-text-card__link-btn" target="_blank"> View Datasheet <span class="arrow-wrapper"> <span aria-hidden="true" class="link-btn-chevron"> <span class="link-btn-chevron-arrow"></span> </span> </span> </a></div></div><div class="col-md-6 order-md-2"><div class="image-on-circle"><div class="image-on-circle__circle"><div class=""></div></div> <img decoding="async" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://trakcel.com/wp-content/uploads/2024/04/managed-services-500x500-copy.webp" alt="" class="bord-rad-img img-text-card__image" style=""></div></div></div></div></section><section id="block_53fd8c7ba50579abe37e6a26a6b2b67c" class="block block--spc block--white img-text-card"><div id="" class="container"><div class="row align-items-top"><div class="col-md-6 order-md-2 mb-5 mb-md-0"><div class="wp-editor-wrapper"><h2>The TrakCel Support Team</h2><p>Ashley Harris heads up our Service and Customer Support team, ensuring that customers are able to continue to get the best out of their Orchestration Solution, even as their needs grow and change.</p><p>The team offer a range of support services throughout the entirety of your solution’s lifespan. Whether your users require, process guidance, troubleshooting, user management, app training or reporting, our global helpdesk team is available 24/7, 365 days a year.</p><p>Want to get in touch with the team? You can reach the support helpline on +1-877-326-1208, or via your dedicated OCELLOS Support Portal.</p></div></div><div class="col-md-6 order-md-1"><div class="image-on-circle"><div class="image-on-circle__circle"><div class=""></div></div> <img decoding="async" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://trakcel.com/wp-content/uploads/2024/03/Ashley-Harris-1024x1024-web.webp" alt="" class="bord-rad-img img-text-card__image" style=""></div></div></div></div></section><section id="block_7bdd68c3616ddbb11a4abf23b58b0921" class="block simple-cta"><div class="container"><div class="block__bgimg lazy simple-cta__image lazy" style="background-image:url(https://trakcel.com/wp-content/uploads/2021/01/TrakCel-Home-BokehBarOrange-Middle-v1-1.png)"></div><div class="row align-items-center"><div class="col-md-6"><h2 class="simple-cta__heading">Tour our tomorrow, today</h2><p class="simple-cta__text">Request a personalized demonstration of OCELLOS</p></div><div class="col-md-6 d-flex justify-content-md-end"> <a href="https://trakcel.com/contact-demo-page/" class="link-btn link-btn--white simple-cta__link-btn" > Schedule A demo <span class="arrow-wrapper"> <span aria-hidden="true" class="link-btn-chevron"> <span class="link-btn-chevron-arrow"></span> </span> </span> </a></div></div></div></section></main>  <footer class="footer"> <div class="container"><div class="row justify-content-center justify-content-md-between"><div class="col-md-2 mb-3"> <a href="https://trakcel.com" class="footer__logo"> <img src="https://trakcel.com/wp-content/uploads/2021/01/TC-LogoMaster-header.svg" alt="TrakCel" width="300" height="80" /> </a></div><div class="col-6 col-md-2 mb-3"><h2 class="footer__heading"> Product</h2><div id="footer-col-1" class="footer-menu"><ul id="menu-footer-nav-1" class="footer-column"><li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-2916" class="menu-item 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id="menu-item-2684" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-2684 nav-item"><a title="Privacy Policy" href="https://trakcel.com/privacy-policy/" class="nav-link">Privacy Policy</a></li></ul></div></div></div> <div class="row justify-content-between flex-lg-row-reverse"><div class="col-lg-6"><div class="row"><div class="col-lg-9 offset-lg-3"><h3 class="footer__heading footer__heading--signup">Stay up to date</h3> <div class="form"><div class='gf_browser_unknown gform_wrapper gravity-theme gform-theme--no-framework email-signup-form_wrapper' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_17' style='display:none'><div id='gf_17' class='gform_anchor' tabindex='-1'></div><form method='post' enctype='multipart/form-data' target='gform_ajax_frame_17' id='gform_17' class='email-signup-form' action='/advanced-therapy-professional-services/#gf_17' data-formid='17' novalidate><div class='gform-body gform_body'><div id='gform_fields_17' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id="field_17_4" class="gfield gfield--type-email gfield--input-type-email email-signup gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible" data-js-reload="field_17_4" ><label class='gfield_label gform-field-label' for='input_17_4'>Email<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_4' id='input_17_4' type='email' value='' class='large' placeholder='Email (required)' aria-required="true" aria-invalid="false" autocomplete="email"/></div></div><fieldset id="field_17_17" class="gfield gfield--type-name gfield--input-type-name gfield--width-full email-signup-form gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_17_17" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_17_17'> <span id='input_17_17_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' > <input type='text' name='input_17.3' id='input_17_17_3' value='' aria-required='true' placeholder='First' autocomplete="given-name" /> <label for='input_17_17_3' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>First</label> </span> <span id='input_17_17_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' > <input type='text' name='input_17.6' id='input_17_17_6' value='' aria-required='true' placeholder='Last' autocomplete="family-name" /> <label for='input_17_17_6' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Last</label> </span></div></fieldset><fieldset id="field_17_15" class="gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full footer-consent gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible" data-js-reload="field_17_15" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Consent<span class="gfield_required"><span class="gfield_required gfield_required_text">(Required)</span></span></legend><div class='ginput_container ginput_container_consent'><input name='input_15.1' id='input_17_15_1' type='checkbox' value='1' aria-required="true" aria-invalid="false" /> <label class="gform-field-label gform-field-label--type-inline gfield_consent_label" for='input_17_15_1' >I agree to the <a href="https://trakcel.com/privacy-policy/">privacy policy</a>.<span class="gfield_required gfield_required_text">(Required)</span></label><input type='hidden' name='input_15.2' value='I agree to the <a href="https://trakcel.com/privacy-policy/">privacy policy</a>.' class='gform_hidden' /><input type='hidden' name='input_15.3' value='5' class='gform_hidden' /></div></fieldset><div id="field_17_16" class="gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible" data-js-reload="field_17_16" ><div class='ginput_container ginput_container_text'><input name='input_16' id='input_17_16' type='hidden' class='gform_hidden' aria-invalid="false" value='Professional Services' /></div></div><div id="field_17_18" class="gfield gfield--type-honeypot 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cols="45" rows="8" maxlength="100"></textarea></label><input type="hidden" id="ak_js_1" name="ak_js" value="18"/></p></form></div> <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_17' id='gform_ajax_frame_17' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'></iframe> <script type="text/javascript"> /* <![CDATA[ */ gform.initializeOnLoaded( function() {gformInitSpinner( 17, 'https://trakcel.com/wp-content/plugins/gravityforms/images/spinner.svg', true );jQuery('#gform_ajax_frame_17').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_17');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_17').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! 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false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_17').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_17').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [17]);window['gf_submitting_17'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_17').text());}else{jQuery('#gform_17').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger("gform_pre_post_render", [{ formId: "17", currentPage: "current_page", abort: function() { this.preventDefault(); } }]); if (event && event.defaultPrevented) { return; } const gformWrapperDiv = document.getElementById( "gform_wrapper_17" ); if ( gformWrapperDiv ) { const visibilitySpan = document.createElement( "span" ); visibilitySpan.id = "gform_visibility_test_17"; gformWrapperDiv.insertAdjacentElement( "afterend", visibilitySpan ); } const visibilityTestDiv = document.getElementById( "gform_visibility_test_17" ); let postRenderFired = false; function triggerPostRender() { if ( postRenderFired ) { return; } postRenderFired = true; jQuery( document ).trigger( 'gform_post_render', [17, current_page] ); gform.utils.trigger( { event: 'gform/postRender', native: false, data: { formId: 17, currentPage: current_page } } ); gform.utils.trigger( { event: 'gform/post_render', native: false, data: { formId: 17, currentPage: current_page } } ); if ( visibilityTestDiv ) { visibilityTestDiv.parentNode.removeChild( visibilityTestDiv ); } } function debounce( func, wait, immediate ) { var timeout; return function() { var context = this, args = arguments; var later = function() { timeout = null; if ( !immediate ) func.apply( context, args ); }; var callNow = immediate && !timeout; clearTimeout( timeout ); timeout = setTimeout( later, wait ); if ( callNow ) func.apply( context, args ); }; } const 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2024</p></div></div></div></div> </div> </footer> </div> <script type="text/javascript" src="https://trakcel.com/wp-includes/js/dist/hooks.min.js?ver=4d63a3d491d11ffd8ac6' defer='defer" id="wp-hooks-js"></script> <script type="text/javascript" src="https://trakcel.com/wp-includes/js/dist/i18n.min.js?ver=5e580eb46a90c2b997e6' defer='defer" id="wp-i18n-js"></script> <script type="text/javascript" id="wp-i18n-js-after"> /* <![CDATA[ */ wp.i18n.setLocaleData( { 'text direction\u0004ltr': [ 'ltr' ] } ); /* ]]> */ </script> <script defer type="text/javascript" src="https://trakcel.com/wp-content/plugins/contact-form-7/includes/swv/js/index.js?ver=6.0' defer='defer" id="swv-js"></script> <script defer type="text/javascript" id="contact-form-7-js-before"> /* <![CDATA[ */ var wpcf7 = { "api": { "root": "https:\/\/trakcel.com\/wp-json\/", "namespace": "contact-form-7\/v1" }, "cached": 1 }; /* ]]> */ </script> <script defer type="text/javascript" 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