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<!DOCTYPE html> <html lang="ko"> <head>  <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>고객센터 - 벅스</title> <meta http-equiv="Cache-Control" content="no-cache"> <meta http-equiv="Pragma" content="no-cache"> <meta http-equiv="Expires" content="0"> <meta name="description" content="나를 위한 플리, 벅스! 마음을 담은 노래추천 플레이리스트, 그리고 일상을 감성으로 가득 채워줄 essential player까지"/>  <link rel='stylesheet' type='text/css' href='//music.bugs.co.kr/filepacking/bugs_wbugsAll_ie_1_css?env=svc&_t_s_=20250329-0615' />   <link rel='stylesheet' type='text/css' href='//music.bugs.co.kr/filepacking/bugs_wbugsAll_ie_2_css?env=svc&_t_s_=20250329-0615' />   <link rel='stylesheet' type='text/css' href='//music.bugs.co.kr/filepacking/bugs_wbugsAll_ie_3_css?env=svc&_t_s_=20250329-0615' />   <link rel='stylesheet' type='text/css' href='//music.bugs.co.kr/filepacking/bugs_wbugsAll_ie_4_css?env=svc&_t_s_=20250329-0615' />  <link rel="shortcut icon" href="https://file.bugsm.co.kr/wbugs/common/faviconBugs.ico" type="image/x-icon"/> <link rel="icon" href="https://file.bugsm.co.kr/wbugs/common/faviconBugs.ico" type="image/x-icon"/> <script type="text/javascript"> if(!(location.href.indexOf("music.bugs.co.kr/newPlayer") >= 0 || location.href.indexOf("music.bugs.co.kr/newRadio") >= 0 || location.href.indexOf("localhost") >= 0 || location.href.indexOf("help.bugs.co.kr") >= 0)) document.domain = 'bugs.co.kr'; var g_urlBase = "https://www.bugs.co.kr"; var g_urlWww = "https://www.bugs.co.kr"; var g_urlSecure = "https://secure.bugs.co.kr"; var g_urlMusic = "https://music.bugs.co.kr"; var g_urlMusicSecure = "https://music.bugs.co.kr"; var g_urlMember = "https://secure.bugs.co.kr/member"; var g_urlFile = "https://file.bugsm.co.kr/wbugs"; var g_urlFile_n ="https://file.bugsm.co.kr/nbugs"; //var g_urlSwf = "https://help.bugs.co.kr/swf"; var g_urlSwf = "https://music.bugs.co.kr/swf"; var g_urlJs = "/js"; var g_urlMe = "https://help.bugs.co.kr/user"; var g_urlThumbnail = "http://nboardr.bugs.co.kr/thumbnail"; var g_urlOpenalbum = "https://music.bugs.co.kr/openalbum"; var g_urlClipimg = "//image.bugsm.co.kr"; //var g_urlLikes = "https://music.bugs.co.kr/like"; //var g_urlPlaylists = "https://music.bugs.co.kr/playlist"; var g_urlLikes = "https://help.bugs.co.kr/like"; var g_urlPlaylists = "https://help.bugs.co.kr/playlist" var g_urlListen = "https://music.bugs.co.kr/listen"; var g_urlMyinfo = "https://music.bugs.co.kr/myinfo"; var g_urlSecureMyinfo = "https://secure.bugs.co.kr/myinfo"; var g_urlSearch = "https://music.bugs.co.kr/search"; var g_urlChart = "https://music.bugs.co.kr/chart"; var g_urlPay = "https://music.bugs.co.kr/pay"; var g_urlBilling = "https://pay.bugs.co.kr"; var g_urlPartner = "https://www.bugs.co.kr/Partner"; var g_urlSecurePay = "https://secure.bugs.co.kr/pay"; var g_urlOtu = "https://notu.bugs.co.kr"; var g_urlBoard = "http://board.bugs.co.kr/notice"; var g_urlEvent = "https://music.bugs.co.kr/event"; var g_storageServerRead = "http://nboardr.bugs.co.kr"; var g_storageServerWrite = "https://nboardw.bugs.co.kr"; var g_storageServerFileUploadTmp = g_storageServerWrite+"/adminimg/storage/upload"; var g_urlPanel = "https://music.bugs.co.kr/panel"; var g_urlAjax = "https://help.bugs.co.kr"; var g_urlAppsvr = "https://music.bugs.co.kr"; var g_urlMusicPd = "https://music.bugs.co.kr/musicpd"; var g_urlGenre = "https://music.bugs.co.kr/genre"; var g_urlMLounge = "https://mlounge.bugs.co.kr"; var g_urlNinanoclub = "http://ninanoclub.bugs.co.kr"; var g_urlM = "https://m.bugs.co.kr"; var g_urlDl = "https://dl.bugs.co.kr"; var g_urlBGT = "https://bgt.bugs.co.kr"; var g_urlFavorite = "https://favorite.bugs.co.kr"; var g_env = "svc"; var g_isLogged = false; var g_msrl = false; var g_isGuest = false; </script>   <script type='text/javascript' src='//music.bugs.co.kr/filepacking/open_lib_js?env=svc&_t_s_=20250329-0615' ></script>   <script type='text/javascript' src='//music.bugs.co.kr/filepacking/bugs_desktopLib_js?env=svc&_t_s_=20250329-0615' ></script>   <script type='text/javascript' src='//music.bugs.co.kr/filepacking/bugs_newLib_js?env=svc&_t_s_=20250329-0615' ></script>   <script type="text/javascript" src="/js/swfobject/swfobject.js"></script>  <script type="text/javascript" src="https://music.bugs.co.kr/js/enumtojs"></script> <script type="text/javascript" src="/js/utils/personMedia.js?version=20220420"></script> <script type="text/javascript" src="/js/me/playlist.js?version=20151102"></script> <script type="text/javascript" src="/js/log/makePCookie.js"></script> <script type="text/javascript" src="/js/player/min/mvHtml5Player.min.js?version=20250329:0615"></script>  <script type="text/javascript" src="/js/lib/kakao.min.js"></script>     <link rel='stylesheet' type='text/css' href='//music.bugs.co.kr/filepacking/bugs_commonStyle_css?env=svc&_t_s_=20250329-0615' />  <script async type="text/javascript" src="//cdn.nhnace.com/libs/aceat.js?pub_code=1955139738"></script> <script type="text/javascript" src="https://challenges.cloudflare.com/turnstile/v0/api.js?render=explicit"></script> <script type="text/javascript" src="//music.bugs.co.kr/js/utils/cfTurnstile.js"></script><script src='/js/log/ace_counter.js'></script> </head> <body> <div id="skipNav"> <a href="#container" onclick="$('#container').attr('tabIndex','-1');$('#container').focus();return false;"><span>본문 바로가기</span></a> <a href="#loginHeader" onclick="$('#loginHeader a:first-of-type').attr('tabIndex','-1');$('#loginHeader a:first-of-type').focus();return false;"><span>로그인 바로가기</span></a> <a href="#footer" onclick="$('#footer').attr('tabIndex','-1');$('#footer').focus();return false;"><span>하단 정보 바로가기</span></a> </div> <div id="wrap"> <header id="header" class="simpleHeader"> <aside class="layer layerSettingPlayer guide title" style="display:none;"> <div class="box-shadow"></div> <header class="layer-title"> <h1>안내</h1> </header> <section class="layerContents"> <p class="message"> 음악을 재생할 플레이어를 선택해 주세요. <br/> 벅스 웹상단 > <strong>플레이어 선택</strong>에서 플레이어를 변경할 수 있습니다. </p> <fieldset> <div class="radioChk"><input type="radio" id="radio_player_web2" name="radio_player_type2" value="WEB" checked="checked"> <label for="radio_player_web2">웹 플레이어</label></div> <div class="radioChk"><input type="radio" id="radio_player_mac2" name="radio_player_type2" value="MAC"> <label for="radio_player_mac2">벅스 플레이어 (프로그램 설치 필요)</label> <p> v 1.3.0 미만인 경우, 최신 버전으로 업데이트 해주세요.<br/> <a href="https://music.bugs.co.kr/serviceGuide/pc/bugsPlayer?sub=macPlayer" target="_blank">[설치 안내 바로가기]</a> </p> </div> </fieldset> <p class="agreeCheck"> <input type="checkbox" id="setPlayerSelectionConfirm" name="setPlayer"> <label for="setPlayerSelectionConfirm">항상 선택한 플레이어로 재생</label> </p> <p class="btns"> <button class="btnNormal" type="ok">확인</button> </p> </section> <button class="btnClose" type="cancel">닫기</button> </aside>  <aside class="layer layerSettingPlayer selectPlayer title" style="display:none;"> <div class="box-shadow"></div> <header class="layer-title"> <h1>플레이어 선택</h1> </header> <section class="layerContents"> <p class="message">음악을 재생할 플레이어를 선택해 주세요.</p> <fieldset> <div class="radioChk"> <input type="radio" id="radio_player_web1" name="radio_player_type1" value="WEB" checked="checked"> <label for="radio_player_web1">웹 플레이어</label> </div> <div class="radioChk"> <input type="radio" id="radio_player_mac1" name="radio_player_type1" value="MAC"> <label for="radio_player_mac1">벅스 플레이어 (프로그램 설치 필요)</label> <p> v 1.3.0 미만인 경우, 최신 버전으로 업데이트 해주세요.<br/> <a href="https://music.bugs.co.kr/serviceGuide/pc/bugsPlayer?sub=macPlayer" target="_blank">[설치 안내 바로가기]</a> </p> </div> </fieldset> <p class="btns"> <button class="btnNormal" type="ok">확인</button> </p> </section> <button class="btnClose" type="cancel">닫기</button> </aside>   <script type="text/javascript"> // var ua = navigator.userAgent; // window._isMacBrowser = navigator.userAgent.search("Mac") > -1; // window._isMacPlayerLinked = /Mac OS X 11_/.test(ua) // || /Mac OS X 12_/.test(ua) // || (/Mac OS X 10_/.test(ua) && !/Mac OS X 10_10/.test(ua) && !/Mac OS X 10_9/.test(ua) && !/Mac OS X 10_8/.test(ua) && !/Mac OS X 10_7/.test(ua) && !/Mac OS X 10_6/.test(ua) && !/Mac OS X 10_5/.test(ua) // && !/Mac OS X 10_4/.test(ua) && !/Mac OS X 10_3/.test(ua) && !/Mac OS X 10_2/.test(ua)); var goServiceGuidePlayerPage = function(){ if(navigator.platform.indexOf('Win') > -1){ document.location.href = "https://music.bugs.co.kr/serviceGuide/pc/bugsPlayer"; }else{ document.location.href = "https://music.bugs.co.kr/serviceGuide/pc/bugsPlayer?sub=macPlayer"; } } $(document).ready(function() { showMacPlayerSelection(); }); var showMacPlayerSelection = function() { if(bugs.music.isMacPlayerSupport()) { $(".slogan .selectPlayer").show(); $(".slogan .goGuideBugsPlayer").hide(); var dp = bugs.cookie.get('defaultPlayer') || ""; updateHeaderPlayerMenu(dp); } else { $(".slogan .selectPlayer").hide(); $(".slogan .goGuideBugsPlayer").show(); } } var updateHeaderPlayerMenu = function(type) { $("#headerWebPlayer").hide(); $("#headerMacPlayer").hide(); if(type == "MAC") { $("#headerMacPlayer").show(); } else { // if(type == "" || type == "WEB") { $("#headerWebPlayer").show(); $("#headerWebPlayer").removeAttr("onclick"); $("#headerWebPlayer").unbind("click").bind("click", function() { bugs.music.popWebPlayer(); bugs.wiselog.area('M_header_02_20'); return false; }); } } </script> <div class="top"> <div class="slogan"> <a href="https://music.bugs.co.kr/musicpd?wl_ref=M_header_02_21" class="btnPlaylistForMe">나를 위한 플리</a> <a href="https://music.bugs.co.kr/promotion/essentialPlayerIntroduce?wl_ref=M_header_02_22" class="btnEssential" target="_blank">essential;</a> <a id="headerWebPlayer" href="javascript:;" onclick="javascript:bugs.music.popWebPlayer();bugs.wiselog.area('M_header_02_13');return false;" class="openPlayer" aria-label="새창">웹 플레이어</a> <a id="headerMacPlayer" href="bugs3://app/wakeup" onclick="bugs.wiselog.area('M_header_02_18');" class="openPlayer" style="display:none;">벅스 플레이어</a> <span class="goGuideBugsPlayer" style="display:none;"> <a href="javascript:;" onclick="try{bugs.wiselog.area('M_header_02_14');}catch(e){} goServiceGuidePlayerPage();">벅스 플레이어</a> </span> <a href="javascript:;" onclick="bugs.ui.showPlayerSettingLayer();bugs.wiselog.area('M_header_02_19');" class="selectPlayer" aria-label="새창" style="display:none;">플레이어 선택</a> </div> <div class="rightGroup"> <div class="more"> <a href="http://help.bugs.co.kr" onclick="try{bugs.wiselog.area('M_header_02_06');}catch(e){}">고객센터</a> <a href="javascript:;" onclick="try{bugs.wiselog.area('M_header_02_08');}catch(e){}bugs.ui.cp.headerGameMenuToggle();" class="game">게임</a> <aside class="layer gameMenu"> <div class="box-shadow"></div> <ul class="list-layer-select"> <li><a href="https://game.bugs.co.kr?wl_ref=sub_gnb&wl_ref=M_header_02_11" onclick="try{bugs.wiselog.area('M_header_02_11');}catch(e){}" target='_blank' data-restricted="hangame">피망</a></li> </ul> </aside> </div> <div class="family"> <a href="https://www.comico.kr" onclick="try{bugs.wiselog.area('M_header_02_03');}catch(e){}" class="comico" target="_blank">comico</a> <a href="http://www.ticketlink.co.kr" onclick="try{bugs.wiselog.area('M_header_02_04');}catch(e){}" class="ticketlink" target="_blank">티켓링크</a> <a href="https://www.hangame.com" onclick="try{bugs.wiselog.area('M_header_02_05');}catch(e){}" class="hangame" target="_blank">HANGAME</a> </div> </div> </div> <div class="header"> <a href="https://music.bugs.co.kr" class="logo">Bugs!<span class="blind">-홈으로 이동</span></a> <div class="pageTitle"> <h1>고객센터</h1> </div> <div class="rightSection"> <div class="member"> <div id="loginHeader" class="login">  <a href="javascript:void(0);" onclick="bugs.wiselog.area('M_header_03_05');bugs.ui.showLoginLayerForHeader({caller:this});">로그인 / 회원가입</a> </div> <div class="notification" id="memberNotificationArea"> <button id="btnNotificationMain" onclick="bugs.notice.pop(this, g_isLogged);bugs.wiselog.area('M_header_03_04');" style="display:none;">알림</button> <button id="aNotificationMain" class="count" onclick="bugs.notice.pop(this, g_isLogged);bugs.wiselog.area('M_header_03_04');" style="display:none;"><span class="blind">새로운</span><span>알림</span>0<span class="blind">개</span></button> </div> </div> </div> </div> </header> <div id="hyrendContentBody"> <script type="text/javascript"> //$(window).load(function() { //console.log("========$(window).load(function"); window.addEventListener("message", function (event) { //console.log("==> postMessage's'called "); if (event.data > 0) { //console.log("==> event.data: " + event.data); document.getElementById('ocPage').style.height = event.data + 'px'; } }, false); //}); </script><script> </script> <iframe src="https://oc.bugs.co.kr/bugs/hc/notice/1933/" id="ocPage" frameborder="0" scrolling="no" style="height:500px;width:100%"></iframe> </div> <div class="floatingTop"> <a href="javascript:void(bugs.navigator.scrollTop())" class="btnTop">TOP</a> </div> <footer id="footer" class="simpleFooter"> <section class="sectionPadding"> <div class="innerContainer"> <ul class="links"> <li><a href="http://www.bugscorp.co.kr?wl_ref=M_footer_03_01" target="_blank">회사소개</a></li> <li><a href="https://music.bugs.co.kr/cooperation?wl_ref=M_footer_03_01">제휴문의</a></li> <li><a href="https://music.bugs.co.kr/rules/use?wl_ref=M_footer_03_01">이용약관</a></li> <li><a href="https://music.bugs.co.kr/rules/privacy?wl_ref=M_footer_03_01"><em>개인정보처리방침</em></a></li> <li><a href="https://music.bugs.co.kr/rules/youth?wl_ref=M_footer_03_01">청소년보호정책</a></li> <li><a href="https://music.bugs.co.kr/connect/center?wl_ref=M_footer_03_01">커넥트 센터</a></li> <li><a href="http://help.bugs.co.kr?wl_ref=M_footer_03_01">고객센터</a></li> <li><a href="https://music.bugs.co.kr/sitemap?wl_ref=M_footer_03_01">사이트맵</a></li> <li><a href="https://inside.nhn.com/br/index.nhn" target="_blank">NHN 브랜드 사이트</a></li> </ul> <aside> <div class="sns"> <a href="https://x.com/bugs_official_" onclick="bugs.wiselog.area('M_fotter_03_01');" target="_blank" class="twitter">트위터</a> <a href="https://www.instagram.com/bugs.official_/" onclick="bugs.wiselog.area('M_fotter_03_01');" target="_blank" class="instagram">인스타그램</a> <a href="https://www.facebook.com/bugsplay" onclick="bugs.wiselog.area('M_fotter_03_01');" target="_blank" class="facebook">페이스북</a> </div> <div class="familysite"> <button tabindex="0" onclick="bugs.ui.cp.footerFamilySiteMenu(this);">FAMILY SITE</button> <aside class="layer familysiteMenu"> <div class="box-shadow"></div> <ul class="list-layer-select"> <li><a href="http://www.nhn.com" onclick="if(bugs.wiselog.area) {bugs.wiselog.area('M_fotter_03_01');}" target="_blank">NHN</a></li> <li><a href="http://me.sayclub.com" onclick="if(bugs.wiselog.area) {bugs.wiselog.area('M_fotter_03_01');}" target="_blank">세이클럽</a></li> </ul> </aside> </div> </aside> <address> <span>(주)엔에이치엔벅스</span> <span>06043 서울특별시 강남구 강남대로 586, 제이빌딩</span> <span>대표이사 : 왕문주</span> <span>고객센터 : <a href="mailto:help@help.bugs.co.kr">help@help.bugs.co.kr</a> / 1566-4882 (유료)</span><br /> <span>사업자등록번호 : 211-87-15555</span> <span>통신판매업 신고번호 : 제2023-강남-04353호</span> <span>호스팅 제공자 : (주)엔에이치엔벅스</span> <span><a href="http://www.ftc.go.kr/bizCommPop.do?wrkr_no=2118715555" target="_blank">사업자 정보 확인</a></span> <span>© NHN Bugs Corp. All rights reserved.</span> </address> <script> if (!bugs.ui.cp) { bugs.ui.cp = { headerGameMenuToggle : function() { $('.layer.gameMenu').toggle(); if(bugs.wiselog.area) { bugs.wiselog.area('M_header_02_02'); } }, footerFamilySiteMenu : function() { $('.layer.familysiteMenu').toggle(); if(bugs.wiselog.area) { bugs.wiselog.area('M_fotter_03_01'); } } }; } </script> </div> </section> </footer></div>  <script> try { var expTime = (new Date()).getTime() + (60*60*24*30*1000); var expTime2 = (new Date()).getTime() - (60*5*1000); bugs.cookie.set("last_login_log_date_cookie","", expTime2, "/", "bugs.co.kr"); } catch(e){} </script></body> </html>