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fill="#ABABB1"/><path fill-rule="evenodd" clip-rule="evenodd" d="M20.4269 9.99976C20.4269 12.7395 19.3683 15.2323 17.6374 17.092C17.5841 17.1494 17.3533 17.3103 17.2987 17.3664L9.99878 9.99976H20.4269Z" fill="#ABABB1"/><path fill-rule="evenodd" clip-rule="evenodd" d="M17.4751 17.2622C15.5126 19.2228 12.7223 20.34 10.1422 20.4147C10.0942 20.4161 9.35619 20.414 9.30835 20.4147L9.99844 9.99976L17.4751 17.2622Z" fill="#ABABB1"/><path fill-rule="evenodd" clip-rule="evenodd" d="M9.99883 20.4178C7.2122 20.4178 4.5795 19.226 2.7059 17.4442C2.67878 17.4184 2.27875 16.9712 2.25195 16.9451L9.99883 9.99976V20.4178Z" fill="#ABABB1"/><path fill-rule="evenodd" clip-rule="evenodd" d="M2.62474 17.3664C0.678072 15.4217 -0.339038 12.7605 -0.424697 10.2054C-0.426997 10.1368 -0.42374 9.57719 -0.424697 9.50873L9.99854 9.99978L2.62474 17.3664Z" fill="#ABABB1"/><path fill-rule="evenodd" clip-rule="evenodd" d="M-0.429443 9.99986C-0.429443 7.23763 0.646602 4.72647 2.40276 2.86195C2.44217 2.82011 2.83582 2.53112 2.87591 2.48993L9.99868 9.99986H-0.429443Z" fill="#ABABB1"/><path fill-rule="evenodd" clip-rule="evenodd" d="M2.52197 2.73737C4.45352 0.807696 7.18709 -0.304994 9.7328 -0.41082C9.82166 -0.414513 10.1005 -0.41698 10.1888 -0.418213L9.99864 9.99983L2.52197 2.73737Z" fill="#ABABB1"/></g></svg> <p class="b--u-text-2xs u-mb-0"><span class="c-productbar__name">OpenWidget</span></p> </a> </div> </aside> <div class="c-navbar u-border-b " data-controller="attribute"> <div class="c-navbar__content"> <a href="/" class="c-navbar__logo" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="LiveChat logo" data-action="click->events#send"><img src="/lc-powered-by-logo.59e4207fd8afaeef387d20bfdb42958c49652808777bfbc227d1d69247059393.svg" alt="LiveChat logo" width="134" height="40"></a> <button class="c-navbar__button" aria-expanded="false" data-action="attribute#toggleHidden attribute#addClass attribute#toggleClass"> <span data-attribute-target="element">Menu</span> <span hidden data-attribute-target="element">Close</span> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 17 16" width="20" class="b--u-ml-1"> <g fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"> <path d="M1 3.5h15" class="c-navbar__button__bar" /> <path d="M1 8h15" class="c-navbar__button__bar" /> <path d="M1 12.5h15" class="c-navbar__button__bar" /> </g> </svg> </button> <nav class="c-menu b--lg:u-ml-2.5 b--xl:u-ml-6 " data-controller="menu" data-attribute-target="element" data-attribute-toggle-class="v--active" hidden> <ul> <li data-menu-target="root"> <button class="c-menu__item v--top" data-menu-target="top">Product<span class="c-menu__arrow"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.6666 6L7.99992 10.6667L3.33325 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> 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class="c-menu__header">Solutions</p> <ul> <li><a href="/solutions/customer-support/" class="c-menu__item v--m-button" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Product" data-events-content2="Customer Support" data-action="click->events#send"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M5.1 17.8a14 14 0 0113.8 0M15 10a3 3 0 11-6 0 3 3 0 016 0zm6 2a9 9 0 11-18 0 9 9 0 0118 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Customer Support</a></li> <li><a href="/solutions/sales-and-marketing/" class="c-menu__item v--m-button" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Product" data-events-content2="Sales and Marketing" data-action="click->events#send"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 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</div> <a href="/app/" class="c-menu__foot-action v--only-desktop" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Product" data-events-content2="Get LiveChat App" data-action="click->events#send"> Get LiveChat® App<svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14 7.99992H2M9.33333 3.33325L14 7.99992L9.33333 3.33325ZM14 7.99992L9.33333 12.6666L14 7.99992Z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </a> </div> </li> <li data-menu-target="root"> <a class="c-menu__item v--top" href="/pricing/" data-menu-target="top" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Pricing" data-action="click->events#send">Pricing</a> </li> <li data-menu-target="root"> <button class="c-menu__item v--top" data-menu-target="top"> <span data-controller="attribute logged-in" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass">Integrations</span> <span class="u-hidden" data-controller="attribute logged-in" data-attribute-remove-class="u-hidden" data-action="logged-in:loggedIn->attribute#removeClass">Marketplace</span> <span class="c-menu__arrow"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.6666 6L7.99992 10.6667L3.33325 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </span> </button> <div class="c-menu__sub"> <div class="c-menu__split"> <div class="v--reset"> <p class="c-menu__header" data-controller="attribute logged-in" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass">Top Apps</p> <p class="c-menu__header u-hidden" data-controller="attribute logged-in" data-attribute-remove-class="u-hidden" data-action="logged-in:loggedIn->attribute#removeClass">Top Integrations</p> <ul> <li><a href="/shopify-chat/" class="c-menu__item" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Integrations" data-events-content2="Shopify" data-action="click->events#send"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m19.2 5.5-.2-.2h-1.6L16 4c-.1-.2-.4 0-.4 0H15l-.4-.6c-.4-.9-1-1.3-1.9-1.3h-.2c-.3-.4-.8-.6-1.3-.6-1 0-2 .7-2.9 2.1-.6 1-1 2-1.1 3l-2 .6c-.7.2-.7.2-.7.7L2.9 20.3l13 2.2 5.6-1.4-2.3-15.6Zm-5-1.2-1 .4c0-.5 0-1.3-.2-1.9.8.1 1.2 1 1.3 1.5Zm-1.6.5-2.2.7c.2-.8.7-1.6 1.2-2 .1-.3.4-.5.7-.6.2.6.3 1.4.3 2Zm-1.4-2.6c.2 0 .4 0 .6.2-.2 0-.6.3-.8.6-.6.7-1.2 1.8-1.4 2.8L8 6.4c.4-1.8 1.7-4.2 3.3-4.2Z" fill="#95BF47"/><path d="M19 5.4h-1.6L16 4H16v18.5l5.6-1.4-2.3-15.6-.2-.1Z" fill="#5E8E3E"/><path d="m12.7 8.2-.6 2.4s-.7-.3-1.6-.2c-1.3 0-1.3.9-1.3 1 0 1.2 3 1.4 3.1 4 .1 2-1 3.3-2.8 3.5-2 0-3.2-1.2-3.2-1.2l.4-1.8s1.2.9 2 .8c.7 0 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fill-rule="evenodd" clip-rule="evenodd" d="M17.6 11 11 17.9c-1 1-2.5 1-3.4 0l-.5-.5-1 1 .5.5a3.8 3.8 0 0 0 5.4 0l6.6-6.7-1-1Z" fill="currentColor"/></svg> </span>Squarespace</a></li> <li><a href="/marketplace/apps/mailchimp/#description" class="c-menu__item" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Integrations" data-events-content2="Mailchimp" data-action="click->events#send"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M12 1.5a10.5 10.5 0 1 0 0 21 10.5 10.5 0 0 0 0-21Z" fill="#FDDD4C"/><path d="M7.4 14.7c-.2-.3.3-.8.1-1.3a.8.8 0 0 0-1.3-.2c-.3.3-.3.7-.2.8v.1c.2 0 .2-.3.3-.4.1-.2.4-.3.7-.2.4.3 0 .7 0 1 0 .4.3.6.5.6l.4-.2c0-.2-.3.1-.5-.2ZM16 11.5h-.4l-.2-.5c-.1-.4-.1-.7.1-.7.3 0 .4.2.5.6v.6ZM13.4 11.8v.2l.4.2v.1h-.4c0 .2-.2.2-.4 0 0 0-.2.2-.3 0l.2-.1-.1-.5-.4.1H12l.2-.2.4-.2c0-.2 0-.4.2-.4s.3.1.4.4c.3 0 .5.2.6.4v.1l-.5-.1ZM15 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0-.7 3.3C12 18.3 14 19 16 18.4c1.4-.5 2.7-1.6 3-3 0-.4-.1-.6-.2-.7h-.3s0-.5-.3-1c-.6.5-1.3.9-1.9 1-.9.3-1.9.4-2.8.3-.4 0-.7-.1-.8.2 1.3.5 2.6.3 2.6.3Zm-3.7-8.9c-.6.4-1.4 1-2 1.7a6.4 6.4 0 0 1 5-1c-.4-.3-1-.4-1.5-.4 0-.2.2-.3.3-.3v-.1c-.6 0-2 .6-2 .6l.3-.5Z" fill="#000"/></svg></span>Mailchimp</a></li> </ul> </div> <div> <p class="c-menu__header u-hidden lg:u-block"></p> <ul class="b--lg:u-pt-2.5"> <li><a href="/marketplace/apps/whatsapp-business/#description" class="c-menu__item" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Integrations" data-events-content2="WhatsApp" data-action="click->events#send"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 23.25C17.799 23.25 22.5 18.549 22.5 12.75C22.5 6.95101 17.799 2.25 12 2.25C6.20101 2.25 1.5 6.95101 1.5 12.75C1.5 14.6332 1.99575 16.4005 2.86386 17.9287L1.5 23.25L6.98615 21.9778C8.47603 22.7891 10.1842 23.25 12 23.25ZM12 21.6346C16.9068 21.6346 20.8846 17.6568 20.8846 12.75C20.8846 7.84316 16.9068 3.86538 12 3.86538C7.09316 3.86538 3.11538 7.84316 3.11538 12.75C3.11538 14.6445 3.70838 16.4006 4.71888 17.8427L3.92308 20.8269L6.95995 20.0677C8.39202 21.0559 10.1284 21.6346 12 21.6346Z" fill="#BFC8D0"/> <path d="M21 12C21 16.9706 16.9706 21 12 21C10.1041 21 8.34516 20.4138 6.89449 19.4127L3.81818 20.1818L4.62432 17.1588C3.60069 15.698 3 13.9192 3 12C3 7.02944 7.02944 3 12 3C16.9706 3 21 7.02944 21 12Z" fill="url(#paint0_linear_45_490)"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M12 22.5C17.799 22.5 22.5 17.799 22.5 12C22.5 6.20101 17.799 1.5 12 1.5C6.20101 1.5 1.5 6.20101 1.5 12C1.5 13.8832 1.99575 15.6505 2.86386 17.1787L1.5 22.5L6.98615 21.2278C8.47603 22.0391 10.1842 22.5 12 22.5ZM12 20.8846C16.9068 20.8846 20.8846 16.9068 20.8846 12C20.8846 7.09316 16.9068 3.11538 12 3.11538C7.09316 3.11538 3.11538 7.09316 3.11538 12C3.11538 13.8945 3.70838 15.6506 4.71888 17.0927L3.92308 20.0769L6.95995 19.3177C8.39202 20.3059 10.1284 20.8846 12 20.8846Z" fill="white"/> <path d="M9.37502 7.12501C9.12537 6.62357 8.7424 6.66797 8.35551 6.66797C7.66407 6.66797 6.58594 7.49618 6.58594 9.03756C6.58594 10.3008 7.14259 11.6836 9.01831 13.7522C10.8285 15.7485 13.207 16.7812 15.1816 16.746C17.1563 16.7109 17.5625 15.0117 17.5625 14.4378C17.5625 14.1835 17.4047 14.0566 17.2959 14.0221C16.6231 13.6992 15.382 13.0974 15.0996 12.9844C14.8172 12.8713 14.6698 13.0243 14.5781 13.1074C14.3221 13.3515 13.8144 14.0707 13.6406 14.2324C13.4668 14.3942 13.2077 14.3123 13.0999 14.2512C12.7031 14.092 11.6272 13.6134 10.7696 12.7821C9.70899 11.7539 9.64675 11.4002 9.44693 11.0853C9.28707 10.8334 9.40437 10.6789 9.46291 10.6113C9.69142 10.3477 10.007 9.94058 10.1485 9.73829C10.29 9.53599 10.1776 9.22885 10.1102 9.03756C9.82033 8.21485 9.57473 7.52615 9.37502 7.12501Z" fill="white"/> <defs> <linearGradient id="paint0_linear_45_490" x1="19.875" y1="5.25" x2="3" y2="21" gradientUnits="userSpaceOnUse"> <stop stop-color="#5BD066"/> <stop offset="1" stop-color="#27B43E"/> </linearGradient> </defs> </svg> </span>WhatsApp</a></li> <li><a href="/marketplace/apps/facebook-messenger/#description" class="c-menu__item" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Integrations" data-events-content2="Facebook" data-action="click->events#send"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><circle cx="12" cy="12" r="10.5" fill="url(#a)"/><path d="m16 15.2.4-3h-3v-1.9c0-.8.5-1.6 1.8-1.6h1.3V6.2L14.1 6c-2.4 0-4 1.4-4 4v2.2H7.6v3h2.7v7.2a10.9 10.9 0 0 0 3.3 0v-7.2h2.4Z" fill="#fff"/><defs><linearGradient id="a" x1="12" y1="1.5" x2="12" y2="22.4" gradientUnits="userSpaceOnUse"><stop stop-color="#18ACFE"/><stop offset="1" stop-color="#0163E0"/></linearGradient></defs></svg></span>Facebook</a></li> <li><a href="/marketplace/apps/hubspot/#description" class="c-menu__item" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Integrations" data-events-content2="HubSpot" data-action="click->events#send"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M17.7 8.4V6a2 2 0 0 0 1.1-1.7 2 2 0 0 0-2-2 2 2 0 0 0-1.9 2A2 2 0 0 0 16 6v2.5c-1 .2-1.8.6-2.6 1.2L6.6 4.2a2.2 2.2 0 0 0-2.7-2.6A2.2 2.2 0 0 0 2.8 5a2.2 2.2 0 0 0 2.7.5l6.8 5.2a5.4 5.4 0 0 0 0 6.2l-2 2h-.5a1.8 1.8 0 0 0-1.7 2 1.8 1.8 0 0 0 2.4 1.4 1.8 1.8 0 0 0 1-1.7v-.5l2-2a5.5 5.5 0 0 0 8.1-7 5.5 5.5 0 0 0-4-2.8h.1Zm-.8 8.2a2.8 2.8 0 0 1-2.8-3.3 2.8 2.8 0 0 1 5.1-1 2.8 2.8 0 0 1-2.3 4.3" fill="#FF7A59"/></svg></span>HubSpot</a></li> </ul> </div> </div> <a href="/marketplace/" class="c-menu__foot-action v--m-button" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Integrations" data-events-content2="Discover Integrations" data-action="click->events#send"> Discover 200+ integrations<svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M14 7.99992H2M9.33333 3.33325L14 7.99992L9.33333 3.33325ZM14 7.99992L9.33333 12.6666L14 7.99992Z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </a> </div> </li> <li data-menu-target="root" data-controller="attribute logged-in" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass"> <button class="c-menu__item v--top" data-menu-target="top">Customers<span class="c-menu__arrow"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.6666 6L7.99992 10.6667L3.33325 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </span></button> <div class="c-menu__sub"> <div class="c-menu__split"> <div> <ul> <li><a href="/customers/" class="c-menu__item" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Customers" data-events-content2="Our Customers" data-action="click->events#send">Our customers<br><small>Join 37000+ companies</small></a></li> <li><a href="/customers/customer-stories/" class="c-menu__item" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Customers" data-events-content2="Case Studies" data-action="click->events#send">Case Studies<br><small>How others grow with LiveChat®</small></a></li> <li><a href="/customers/live-chat-reviews/" class="c-menu__item v--no-border" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Customers" data-events-content2="Reviews" data-action="click->events#send">Reviews<br><small>What they say about us</small></a></li> </ul> </div> <div> <p class="c-menu__header">Industries</p> <ul> <li><a href="/solutions/ecommerce/" class="c-menu__item v--m-button" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Customers" data-events-content2="Ecommerce" data-action="click->events#send"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M16 11V7a4 4 0 10-8 0v4M5 9h14l1 12H4L5 9z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Ecommerce</a></li> <li><a href="/solutions/it-software/" class="c-menu__item v--m-button" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Customers" data-events-content2="Software" data-action="click->events#send"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 20l4-16m4 4l4 4-4 4M6 16l-4-4 4-4" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Software & IT</a></li> <li><a href="/solutions/education/" class="c-menu__item v--m-button" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Customers" data-events-content2="Education" data-action="click->events#send"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8 20v-7.5l4-2.2m0 3.7l9-5-9-5-9 5 9 5zm0 0l6.2-3.4c.8 2 1 4.3.6 6.5a12 12 0 00-6.8 3 12 12 0 00-6.8-3 12 12 0 01.6-6.5L12 14z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Education</a></li> <li><a href="/solutions/livechat-for-finance/" class="c-menu__item v--m-button" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Customers" data-events-content2="Finance" data-action="click->events#send"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M4 21h16M4 10h16M20 10V7l-8-4-8 4v3M7 10v11M17 10v11M12 10v11" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span>Finance</a></li> </ul> </div> </div> </div> </li> <li data-menu-target="root" class="u-hidden" data-controller="attribute logged-in" data-attribute-remove-class="u-hidden" data-action="logged-in:loggedIn->attribute#removeClass"> <a class="c-menu__item v--top" href="/help/" data-menu-target="top" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Help Center" data-action="click->events#send">Help Center</a> </li> <li class="v--only-mobile"> <a href="/app/" class="c-menu__item v--top" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="App" data-action="click->events#send">App</a> </li> <li data-menu-target="root"> <button class="c-menu__item v--top" data-menu-target="top">Resources<span class="c-menu__arrow"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.6666 6L7.99992 10.6667L3.33325 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </span></button> <div class="c-menu__sub"> <div class="c-menu__split"> <div> <ul> <li data-controller="attribute logged-in" data-attribute-add-class="u-hidden" data-action="logged-in:loggedIn->attribute#addClass"> <a href="/help/" class="c-menu__item" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Resources" data-events-content2="Help Center" data-action="click->events#send"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M12 16a4 4 0 100-8 4 4 0 000 8z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/><path d="M12 21a9 9 0 100-18 9 9 0 000 18zM15 15l3.4 3.4M9 15l-3.4 3.4M5.6 5.6L9 9M18.4 5.6L15 9" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span>Help Center</a> </li> <li class="v--only-mobile"> <a href="/success/" class="c-menu__item" target="_blank" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Resources" data-events-content2="Success by LiveChat" data-action="click->events#send"><span class="c-menu__icon v--mobile"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M0 2.7C0 1.2 1.2 0 2.7 0h18.6C22.8 0 24 1.2 24 2.7v18.6c0 1.5-1.2 2.7-2.7 2.7H2.7A2.7 2.7 0 010 21.3V2.7z" fill="#FFD000"/><path d="M7 12.6v-.2h2.6v.2c0 .9.8 1.5 2.1 1.5s2.1-.5 2.1-1.4c0-.5-.2-.8-.9-1L9.7 11c-1.6-.4-2.5-1.2-2.5-2.8C7.2 6 9 4.7 11.6 4.7c2.6 0 4.3 1.3 4.3 3.5v.1h-2.5v-.2c0-.8-.5-1.4-1.8-1.4-1.1 0-1.8.5-1.8 1.2 0 .6.3.8.8 1l3.3.8c1.6.4 2.5 1.3 2.5 2.8 0 2-2 3.6-4.7 3.6S7 14.9 7 12.6z" fill="#1B1B20"/><path fill-rule="evenodd" clip-rule="evenodd" d="M10.6 8.9c-.5-.2-.8-.4-.8-1 0-.7.7-1.2 1.8-1.2 1.3 0 1.8.6 1.8 1.4v.2h2.5v-.1V8c-.1-2-1.8-3.3-4.3-3.3C9 4.7 7.2 6 7.2 8.2c0 1.6.9 2.4 2.5 2.8l3.2.8c.7.1 1 .4 1 1 0 .8-1 1.3-2.2 1.3-1.3 0-2.1-.6-2.1-1.5v-.2H7V12.7c.1 2.3 2 3.4 4.7 3.4s4.7-1.5 4.7-3.6c0-1.5-.9-2.4-2.5-2.8l-3.3-.8zm1 6.9c2.7 0 4.4-1.5 4.4-3.3 0-.7-.2-1.2-.5-1.6-.3-.4-.9-.7-1.6-.9l-3.4-.8c-.3 0-.6-.2-.8-.4-.2-.2-.3-.5-.3-.9 0-.5.3-.9.7-1.1.4-.3.9-.4 1.5-.4.7 0 1.2.1 1.6.5.3.3.5.7.5 1h1.9c0-.8-.5-1.5-1-2-.8-.5-1.8-.9-3-.9s-2.2.3-3 .9c-.6.5-1 1.3-1 2.3 0 .7.1 1.3.5 1.6a3.2 3.2 0 001.7.9l3.2.7c.4.1.7.3.9.5.2.2.3.5.3.8 0 .6-.3 1-.8 1.3-.4.3-1 .4-1.7.4s-1.3-.1-1.7-.5c-.5-.2-.7-.7-.8-1.2H7.4c0 1 .5 1.7 1.1 2.2.8.6 1.9.8 3.2.9zM5.6 19.7l-.1-1-.1-1h.2A151.5 151.5 0 0111 17h7v2.1h-7a40.2 40.2 0 00-5.2.5h-.1z" fill="#1B1B20"/></svg> </span>Success by LiveChat<br><small>More than a business blog!</small></a> </li> <li> <a href="/news/" class="c-menu__item" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Resources" data-events-content2="Product News" data-action="click->events#send"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M11 5.9v13.3a1.8 1.8 0 01-3.4.6l-2.2-6.1m0 0A4 4 0 017 6h1.8C13 6 16.5 4.8 18 3v14c-1.5-1.8-5-3-9.2-3H7a4 4 0 01-1.6-.3zM18 13a3 3 0 000-6v6z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Product News</a> </li> <li class="v--only-desktop"> <a href="/marketplace/partners/" class="c-menu__item" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Resources" data-events-content2="Partners Marketplace" data-action="click->events#send"><span class="c-menu__icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M17 20h5v-2a3 3 0 00-5.4-1.9M17 20l-.4-3.9M17 20H7m10 0v-2a5 5 0 00-.4-1.9m0 0a5 5 0 00-9.2 0M7 20H2v-2a3 3 0 015.4-1.9M7 20l.4-3.9M7 20v-2c0-.7.1-1.3.4-1.9M15 7a3 3 0 11-6 0 3 3 0 016 0zm6 3a2 2 0 11-4 0 2 2 0 014 0zM7 10a2 2 0 11-4 0 2 2 0 014 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg></span>Partners Marketplace</a> </li> <li> <a href="https://developers.livechat.com" class="c-menu__item" target="_blank" rel="noopener" data-controller="events" data-events-event="navigation" data-events-section="header" data-events-content1="Resources" data-events-content2="API and Developers" data-action="click->events#send"><span class="c-menu__icon"><svg width="24" height="24" 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1 0-3-4" /> </g> <defs> <clipPath id="clip0_2_3853"> <path fill="#fff" d="M0 0h24v24H0z" /> </clipPath> </defs> </svg> Help Center</a> <button class="c-menu__item u-flex u-items-center b--u-bg-transparent u-w-full hover:u-bg-gray-900 " onclick="LC_API.open_chat_window();return false;" data-controller="events" data-events-event="widget" data-events-section="cta" data-events-content1="chat icon" data-action="click-focus#removeFocusClass click->events#send"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" class="b--u-mr-1"> <g clip-path="url(#clip0_2_4566)"> <path stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="m3 20 1.3-3.9a7.3 7.3 0 0 1-1.1-5.5c.3-2 1.5-3.7 3.2-4.9a9.8 9.8 0 0 1 11.8.5 7.4 7.4 0 0 1 1 10.5 9.2 9.2 0 0 1-5.2 3 10 10 0 0 1-6.3-.7L3 20" /> <path fill="#1B1B20" fill-rule="evenodd" d="M12.3 11c.6 0 1.2.6 1.2 1.3a1.2 1.2 0 1 1-2.5 0c0-.7.6-1.3 1.3-1.3ZM7.7 11c.7 0 1.3.6 1.3 1.2a1.2 1.2 0 0 1-2.5 0c0-.6.6-1.2 1.2-1.2ZM16.8 11c.6 0 1.2.6 1.2 1.3a1.2 1.2 0 1 1-2.5 0c0-.7.6-1.3 1.3-1.3Z" clip-rule="evenodd" /> </g> <defs> <clipPath id="clip0_2_4566"> <path fill="#fff" d="M0 0h24v24H0z" /> </clipPath> </defs> </svg> Chat with us</button> <button class="c-menu__item u-flex u-items-center b--u-bg-transparent u-w-full hover:u-bg-gray-900 " data-controller="logged-in" data-action="logged-in#logout"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" class="b--u-mr-1"> <g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_2_4402)"> <path d="M14 8V6a2 2 0 0 0-2-2H5a2 2 0 0 0-2 2v12a2 2 0 0 0 2 2h7a2 2 0 0 0 2-2v-2M7 12h14m0 0-3-3m3 3-3 3" /> </g> <defs> <clipPath id="clip0_2_4402"> <path fill="#fff" d="M0 0h24v24H0z" /> </clipPath> </defs> </svg> Logout</button> </div> </div> </div> </div> </div> </div> </div> <div> <div class="o-container-xl b--u-pt-4 b--md:u-pt-8"><ul class="u-hidden sm:u-block u-pl-0 c-list b--u-mb-3"> <li class="u-inline-block u-inline-flex u-items-center"> <a href="/legal/" class="b--u-text-black-200 b--u-text-bold b--u-text-xs b--u-mr-1.5">Legal</a> <svg width="9" height="12" viewBox="0 0 9 12" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="m1.7 2.8 1-1 4.6 4.5-4.5 4.5-1.1-1 3.5-3.5-3.5-3.5Z" fill="#ABABB1"/></svg> </li> <li class="u-inline-block u-inline-flex u-items-center"><a href="/legal/international-data-transfer/" class="b--u-text-black b--u-text-bold b--u-text-xs b--u-ml-1">International Data Transfer</a></li> </ul> </div> <div class="o-container-xl" data-controller="scroll-spy" data-scroll-spy-target="article"> <div class="u-flex u-w-full b--u-pb-8 b--lg:u-pb-16"> <div class="u-basis-12 lg:u-basis-9 b--lg:u-pr-6" data-controller="legal-toc"> <div class="b--u-mb-4"> <h1 class="b--u-text-3xl">International Data Transfer</h1> </div> <article class="t-legal-article__content b--u-px-0.5 b--lg:u-px-0"> <p>What are the rules governing the transfer of personal data to <strong>Text</strong>?</p> <p>We value your privacy and we are committed to protecting your information.</p> <div class="t-legal-article-explainer b--u-bg-yellow-50 u-rounded-sm b--u-p-4 b--u-my-6 b--md:u-mt-4"> <p class="b--u-text-black-900 b--u-text-bold">What that means for you?</p> <p class="b--u-text-sm b--u-text-black-900 u-mb-0">The transfer of personal data is an important part of our service. If you want to better understand the rules and conditions in which we secure the transfer of your personal data, this document is for you.</p> </div> <p>We ensure that any transfer of personal data from the European Economic Area (EEA) and the United Kingdom (the UK) to us is performed under the conditions outlined in our <a href="/legal/data-processing-addendum/">Data Protection Addendum (DPA)</a> as one of the most common ways of achieving cross-border data transfers in compliance with the data protection laws. </p> <p>With respect to how Text, Inc. (<strong>Text</strong>) processes your data (including personal data) and shares it with sub-processors please note that we have access to your data and your customer data (including personal data) in accordance with our <a href="/legal/terms-of-use/">Terms of Use</a> and <a href="/legal/privacy-policy/">Privacy Policy</a> which we kindly suggest familiarizing yourself with.</p> <p><strong>As a Client - what should I keep in mind before transferring personal data to Text?</strong> </p> <p><strong>Text</strong>, as the processor of your data under your account (including the personal data of your end-users (i.e. visitors to your website where our product is implemented), needs to be sure that for the entire duration of your subscription to our products, you have a legal basis for collecting, processing and transferring the data of your end-users to our products to enable us the fulfillment of our obligations pursuant to the Agreement. Please remember, that <strong>the consent of your end-users to have their personal data processed by you and transferred to us should always be lawfully collected by you. It’s important,</strong> as we can only provide our services to you if you, as an owner of data contractually confirm to us that you have a continuing legal basis for collecting, processing end-users data when chatting with you and transferring it to us to provide you with the services you subscribed for.</p> <p>Any legal assistance you may need with the lawful transfer of personal data from you to us should be discussed with your legal advisor who knows your organization, purposes and your local regulations.</p> <p><strong>Do Text products make it easier to collect consent from clients’ end-users?</strong></p> <p>Yes. Our products are built with customer security and privacy in mind. As a global service provider, we allow you to adjust the chat window to the legal data protection obligations you may be subject to in order to capture the necessary consent from your end-users and facilitate your use of our product in a legit way. Want more information about how to prepare your chat to be GDPR, CCPA and UK GDPR compliant? Go to <a href="https://www.livechat.com/help/prepare-chat-gdpr/">consent settings</a>.</p> <p><strong>What EU-US changes are coming up after <a href="https://www.dataprivacyframework.gov/s/">EU-US Data Privacy Framework</a> and <a href="https://ec.europa.eu/commission/presscorner/detail/en/ip_23_3721">Adequacy Decision</a>?</strong><br> In a significant stride, on July 10, 2023, the European Commission marked a milestone by endorsing an adequacy decision for the EU-US Data Privacy Framework (EU-US DPF). This endorsement formally affirms the data privacy protections introduced by President Joe Biden’s October 2022 <a href="https://www.whitehouse.gov/briefing-room/presidential-actions/2022/10/07/executive-order-on-enhancing-safeguards-for-united-states-signals-intelligence-activities/">Executive Order</a>, aimed at securing the <a href="https://ec.europa.eu/commission/presscorner/detail/en/ip_22_2087">cross-Atlantic transfer</a> of personal data from the European Union to the United States. The full effect of this momentous decision commenced on the same date: July 10, 2023.</p> <p>This pivotal <a href="https://ec.europa.eu/commission/presscorner/detail/en/ip_23_3721">adequacy decision</a> signifies more than just a passing of the torch from the EU-US Privacy Shield Framework; it declares, with unwavering conviction, that the United States provides an equivalent level of safeguard for personal data. This acknowledgment spans data transferred from the EU/EEA and UK to US entities participating in the <a href="https://www.dataprivacyframework.gov/s/">framework</a>.</p> <p>Below you will find the necessary information about the currently applicable mechanisms for transferring personal data from your location to us, so that you can be more aware of what legal standards we apply to the processing of your end-users data when you transfer it from the EU/EEA and the UK to the US.</p> <p><strong>Navigating global data transfers and the concept of adequacy.</strong></p> <p>In the context of international data privacy regulations, particularly those enshrined in European law, the transfer of personal data to other destinations are allowable only when the destination jurisdiction is deemed “adequate” or if the entity initiating the transfer can demonstrate safeguards that ensure an equivalent level of data protection.</p> <p>When a jurisdiction is deemed adequate, it signifies an open pathway for the seamless transmission of personal data from the evaluating jurisdiction to the adequate one, and to entities within that jurisdiction, unencumbered by the need for supplementary mechanisms.</p> <p><strong>What is Text’s approach to international transfers of personal data?</strong></p> <p><strong>Text</strong> has taken proactive steps to ensure the legitimacy of transferring personal data outside of Europe, aligning with global data protection principles and frameworks. By achieving certification under the EU-US Data Privacy Framework (EU-US DPF), <strong>Text</strong> has obtained “adequacy” status, a recognition that the US guarantees an appropriate level of data protection for data transfers via <strong>Text</strong> services. As a result, these cross-border data transfers can be treated with the same level of confidence as intra-EU transmissions of data. For more in-depth information, please refer to <strong>Text’s</strong> <a href="https://www.dataprivacyframework.gov/s/participant-search/participant-detail?id=a2zt0000000L16xAAC&status=Active">certification</a>.</p> <p><strong>Text</strong> offers a range of transfer mechanisms, recognized as “appropriate safeguards,” that serve to legitimize the transfer of personal data. One such mechanism is the use of Standard Contractual Clauses (SCCs), legally binding contracts entered into by parties engaged in the transfer of personal data to third countries. <strong>Text’s</strong> commitment to data protection extends beyond just legal measures – additional technical, organizational, and contractual measures have been put in place, as outlined <a href="https://www.livechat.com/legal/security/">here</a>.</p> <p><strong>Text’s</strong> comprehensive approach with offering complex transfer mechanisms and additional measures as well as EU-US DPF certification underscores <strong>Text’s</strong> dedication to ensuring the safety and privacy of data in the context of international transfers, aligning seamlessly with evolving data protection frameworks and regulatory standards.</p> <p><strong>We are located in Europe. Can we transmit personal data outside the EU to Text?</strong></p> <p>Yes. <strong>Text</strong> complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (The General Data Protection Regulation – GDPR). It means that <strong>we are committed to subjecting all personal data received from European Union (EU), European Economic Area (EEA) and Switzerland in reliance on the GDPR.</strong> To learn more about our GDPR compliance, please visit our data protection- faq.</p> <p><strong>How does Text comply with the GDPR when there is a transfer of Personal Data from the EU/EEA?</strong></p> <p>As per the GDPR, personal data transfers to another country outside the EU can take place only when an adequate level of protection is ensured or there are safeguards in place to ensure the level of protection is essentially equivalent to that currently guaranteed inside the EU. </p> <p>We are located in the United States therefore, to facilitate EU/US cross-border data transfers a cornerstone of our strategy is the recent milestone of an adequacy decision, which carries profound significance. This decision serves as an official replacement of the EU-US Privacy Shield Framework, solidifying our role in safeguarding data privacy and security. and we rely on adequacy decision marks the official replacement of the EU-US Privacy Shield Framework as well as on the SCCs approved by the European Commission that offers sufficient safeguards on personal data protection to be transferred internationally from the EU/EEA to the US. </p> <p><strong>How are SCCs executed by Text?</strong> </p> <p>We have included the new SCCs (Module II) in our DPA which allows both <strong>Text</strong> and its customers to comply with the GDPR regulation when there is a cross-border transfer of personal data from EU/EEA to us. Module II pertains to the transfer from the controller (the owner of the data - that is you) to the processor (a service provider that is contracted to process the data on behalf of the controller - that is us) and is presented as Exhibit C to our <a href="/legal/data-processing-addendum">DPA</a>.</p> <p><strong>Can transfers of personal data be validly made to and from the UK to the EEA?</strong></p> <p>Yes. Transfers of personal data from the EEA to the UK may take place without additional safeguards since the European Commission considered on 28 June 2021 that the UK offers an adequate level of protection for personal data. The UK is an “adequate” country for EU GDPR purposes.</p> <p><strong>We are located in the UK. What rules apply if I transfer personal data made from the United Kingdom (“UK”) to Text?</strong></p> <p>Under UK GDPR, personal data can be transferred from the UK by using tools or mechanisms akin to those under the GDPR.</p> <p>After 21 September 2022, all personal data transfers from the United Kingdom (“UK”) to us (a non-EU/EEA third country) are legitimized by using the EU SCCs, subject to the UK Addendum (an international data transfer addendum to the EU SCCs). It means that when making international transfers from the UK to us, we rely on the UK Addendum and the new EU SCCs offering sufficient safeguards on personal data protection to be transferred internationally from the UK to the US. </p> <p>After the EU-US Data Protection Framework (DPF) got the thumbs up from the European Commission, the UK is now ready to follow in these footsteps. On 8 June 2023, the UK and the US issued a joint <a href="https://www.gov.uk/government/publications/uk-us-data-bridge-joint-statement/joint-statement-on-the-uk-us-data-bridge">Statement</a> confirming commitment in principle to establishing a “data bridge” to allow for the free flow of data between organizations in the UK and participating organizations in the US. This data bridge was implemented through the <a href="https://www.legislation.gov.uk/uksi/2023/1028/made">Data Protection (Adequacy) (United States of America) Regulations 2023</a>, which came into force on 12 October 2023, and acts as an extension of the EU-US DPF specifically tailored for the UK, facilitating seamless data transfers. In line with the UK Extension to the EU-US DPF, <strong>Text</strong> has successfully self-certified our commitment to its stipulations. This enables us to reliably receive personal data transfers from the United Kingdom (including Gibraltar).</p> <p><strong>Should I sign a new DPA with Text if my company started using Text services before 27 September, 2022?</strong> </p> <p>No. We are aware that DPA with us under the old EU SCCs entered into on or before 21 September 2022 with <strong>Text</strong> will continue to be compliant until 21 March 2024. However, as of September 21, 2022, our existing DPA has been automatically replaced by us with a new valid transfer mechanism that is <strong>the UK Addendum alongside the new EU SCCs</strong> <strong>there is no need to sign a new DPA with Text.</strong> It applies to all our UK customers regardless of whether you started using our services before or after September 21, 2022.</p> <p>Please note that this information is provided for general understanding and informational purposes only. 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