Working with patients

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<feOffset dx="-12" dy="-2"></feOffset> <feGaussianBlur stdDeviation="10"></feGaussianBlur> <feComposite in2="hardAlpha" operator="arithmetic" k2="-1" k3="1"></feComposite> <feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.05 0"></feColorMatrix> <feBlend mode="multiply" in2="shape" result="effect2_innerShadow_324_24638"></feBlend> </filter> </g> </svg> <picture> <source media="(min-width: 992px)"> <img class="hero-banner__image" /> </picture> </div> </div> </div> </div> <div class="text-block top-bottom-spacing colour-theme-"> <div class="container-xl"> <div class="row text-block__row text-block__row--image-hide"> <div class="text-block__text-col rte-wrapper"> <h3 class="text-block__description"><p>Meaningful patient engagement not only improves patient experience and satisfaction, but also makes services more effective.</p></h3> <p>The RCP uses shared patient experiences to help identify areas for improvement and to understand what patients and carers need from health services. This is used to develop guidance and recommendations for the RCP鈥檚 member doctors, healthcare teams, hospitals and government.</p> </div> <div class="text-block__image-col text-block__image-col--image-hide"> </div> </div> </div> </div> <div class="text-block top-bottom-spacing colour-theme-charcoal-5pc-tint"> <div class="container-xl"> <div class="row text-block__row"> <div class="text-block__text-col rte-wrapper"> <h2 class="text-block__title">Patient safety</h2> <div class="hero-banner__description"> <p>At the RCP we are committed to ensuring that there are high standards of safety for all patients receiving medical treatment across the NHS. The RCP patient safety strategy seeks to make safety an integral part of professionalism and provides practical tools to support this.</p> </div> <a class="text-block__cta btn btn--cta-dark display-shield" button-cta href="/improving-care/working-with-patients/patient-safety/" target="_blank">More about the RCP's work on patient safety<span class="btn__arrow"><span class="btn__arrow-shield"><i aria-hidden="true" class="fas fa-long-arrow-right"></i></span></span></a> </div> <div class="text-block__image-col text-block__image-col--image-right"> <picture> <source srcset="/media/thpbx4lv/care-collage-1.png?width=720&v=1da967c30d61ae0" media="(min-width: 992px)"> <img class="text-block__image" src="/media/thpbx4lv/care-collage-1.png?width=360&v=1da967c30d61ae0" alt="Care Collage (1)" loading="lazy" /> </picture> </div> </div> </div> </div> <div x-data="{ animate: false }" x-init="animate = true" x-bind:class="{ 'animate-shields': animate }" class="hero-banner 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671.162 552.852C676.193 523.673 677.387 494.313 675.686 464.773C675.577 462.968 675.647 461.195 675.647 459.389C675.393 344.118 675.14 228.882 674.85 113.61C674.85 104.293 674.235 94.9401 674.669 85.623C674.959 79.4116 673.008 76.0562 667.109 73.3477C613.365 49.0439 557.486 31.6014 499.508 20.7315C424.05 6.57532 348.085 3.9752 271.795 12.0283C193.08 20.3703 116.101 40.2684 43.9729 73.2032C37.7842 76.02 35.7938 79.3785 35.83 86.0593C36.0834 157.96 35.9747 229.896 35.9747 301.797C35.5404 301.797 36.409 301.797 35.9747 301.797Z" fill="#fbd2dd"></path> <filter id="shieldShadow" x="0.583984" y="-21.4897" width="690.829" height="834.98" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"> <feFlood flood-opacity="0" result="BackgroundImageFix"></feFlood> <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"></feColorMatrix> <feOffset dx="-10" dy="-4"></feOffset> <feGaussianBlur stdDeviation="12.5"></feGaussianBlur> <feComposite in2="hardAlpha" operator="out"></feComposite> <feColorMatrix type="matrix" values="0 0 0 0 1 0 0 0 0 1 0 0 0 0 1 0 0 0 0.15 0"></feColorMatrix> <feBlend mode="screen" in2="BackgroundImageFix" result="effect1_dropShadow_324_24638"></feBlend> <feBlend mode="normal" in="SourceGraphic" in2="effect1_dropShadow_324_24638" result="shape"></feBlend> <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"></feColorMatrix> <feOffset dx="-12" dy="-2"></feOffset> <feGaussianBlur stdDeviation="10"></feGaussianBlur> <feComposite in2="hardAlpha" operator="arithmetic" k2="-1" k3="1"></feComposite> <feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.05 0"></feColorMatrix> <feBlend mode="multiply" in2="shape" result="effect2_innerShadow_324_24638"></feBlend> </filter> </g> </svg> <h1 class="hero-banner__title">Patient and Carer Network (PCN)</h1> <div class="hero-banner__description"><p>The Patient and Carer Network (PCN) is a network of volunteers in England and Wales who support and shape the work of the Royal College of Physicians.</p></div> <a class="hero-banner__cta btn btn--secondary" button-cta href="/improving-care/working-with-patients/patient-and-carer-network-pcn/">Patient and carer network (PCN)<span class="btn__arrow"><span class="btn__arrow-shield"><i aria-hidden="true" class="fas fa-long-arrow-right"></i></span></span></a> </div> </div> <div class="hero-banner__image-col hero-banner__image-col--image-left hero-banner__image-col--padded"> <svg aria-hidden="true" class="hero-banner__shield-shadow svg-fill-white hero-banner__shield-shadow-1" width="100%" height="100%" viewBox="0.113 0 639.682 785.193" fill="none" xmlns="http://www.w3.org/2000/svg"> <g filter="url(#shieldShadow)" transform="matrix(1, 0, 0, 1, -35.463917, -7.42268)"> <path d="M35.9747 301.797C35.9747 371.314 34.889 440.867 36.3366 510.348C37.4586 564.192 51.3558 614.28 90.1163 654.834C111.831 677.549 138.757 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