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thirty per cent (30%) of arbitration and mediation cases filed with the WIPO Center relate to ICT. ICT is a commercial sector with close links to intellectual property. ICT disputes are multi-faceted and can have adverse effects on technology development, investment and consumer interests. Therefore it is important that they be managed and resolved in a cost- and time-efficient manner. A considered choice on dispute resolution can benefit parties involved in contractual, non-contractual or <a href="/amc/en/center/specific-sectors/ict/frand/">standards-related</a> ICT disputes.</p> <h2>Selected Areas of Dispute</h2> <div class="content cols cols--two"> <div class="col"> <ul> <li><a href="/amc/en/center/specific-sectors/ict/fintech/">FinTech</a></li> <li>granting timely access</li> <li>interconnection issues</li> <li>investment</li> <li>IP/IT licensing</li> <li><a href="/amc/en/center/specific-sectors/ict/frand/">licensing conditions (RAND/FRAND terms)</a></li> <li>non-performance</li> </ul> </div> <div class="col"> <ul> <li>outsourcing</li> <li>quality and terms of service</li> <li>service charges</li> <li>telecom infrastructure</li> <li>unauthorized use of customer data</li> </ul> </div> </div> <h2>Potential Stakeholders to Dispute</h2> <div class="content cols cols--two"> <div class="col"> <ul> <li>banks</li> <li>hardware manufacturers</li> <li>ICT companies</li> <li>ICT users</li> <li>outsourcers</li> <li>programmers</li> </ul> </div> <div class="col"> <ul> <li>service providers</li> <li>software developers</li> <li>standard-setting organizations (SSOs)</li> <li>states</li> <li>telecommunication providers</li> <li>telecommunication regulators</li> </ul> </div> </div> <h2>WIPO ADR Services for ICT</h2> <ul> <li>Administration of ICT Disputes</li> </ul> <p>The WIPO <a href="/amc/en/mediation/">Mediation</a>, (<a href="/amc/en/arbitration/what-is-exp-arb.html">Expedited</a>) <a href="/amc/en/arbitration/">Arbitration</a> and <a href="/amc/en/expert-determination/">Expert Determination</a> Rules are well suited for ICT disputes.</p> <p>The WIPO Rules are flexible and can also be applied in disputes that are not limited to intellectual property. <a href="/amc/en/center/role.html">In its role as administering institution</a>, the WIPO Center maintains strict neutrality and independence.</p> <p>More than thirty percent (30%) of the mediation and arbitration cases administered by the WIPO Center are in the area of ICT.</p> <p>Examples of WIPO mediations in this area include:<br />- <a href="/amc/en/mediation/case-example.html#m4">WIPO Mediation of an IT/Telecom Dispute</a> <br />- <a href="/amc/en/mediation/case-example.html#m9">WIPO Mediation of a Telecom Patent License Dispute</a></p> <p>Examples of WIPO arbitrations in this area include:<br />- <a href="/amc/en/arbitration/case-example.html#a11">WIPO Arbitration of a Telecom Infrastructure Dispute </a><br />- <a href="/amc/en/arbitration/case-example.html#a7">WIPO Arbitration of an IT/Telecom Dispute</a></p> <p>Podcast WIPOD – Arbitration and Mediation Matters:<br />- <a href="https://www.wipo.int/podcasts/en/amc/index.html?viewAsMember=true">How to Resolve IT and Software Disputes with Arbitration and Mediation</a></p> <ul> <li>WIPO ICT Panel of Neutrals</li> </ul> <p>Effective proceedings to a large extent depend on the quality of the mediator, arbitrator or expert. The WIPO Center maintains an open-ended Panel, including mediators, arbitrators and experts from around the world with expertise in ICT. They can be appointed by parties in cases under WIPO Rules but parties are also free to select mediators, arbitrators or experts from outside the WIPO Panel.</p> <ul> <li>Procedural Guidance and Training</li> </ul> <p>The WIPO Center makes available <a href="/amc/en/clauses/">recommended contract clauses and submission agreements</a> that parties can use to submit their disputes to ADR.</p> <p>Upon request, the WIPO Center provides procedural guidance to interested parties and organizations in the ICT sector. This includes advice on the drafting and adaptation of ADR clauses in ICT related contracts and submission agreements, as well as helping to bring opposing parties to ADR.</p> <p>The WIPO Center also organizes <a href="/amc/en/events/">training and workshops</a> on mediation, arbitration and related topics.</p> <ul> <li>Establishment of Adapted ADR Frameworks</li> </ul> <p>Where appropriate in light of the needs of the relevant stakeholders, the WIPO Center provides guidance in the establishment of adapted ADR frameworks, including Rules, fees and clauses, and provides administrative services thereunder.</p> <p>The WIPO Center makes available tailored <a href="/amc/en/center/specific-sectors/ict/frand/">WIPO model submission agreements</a> that parties may use to refer a FRAND dispute to WIPO (Expedited) Arbitration.</p> <h2>Collaboration with Concerned Stakeholders and Entities</h2> <p>To optimize tailor-made dispute resolution in the ICT sector, the WIPO Center collaborates with relevant stakeholders and organizations. This includes organization of joint events and training, and establishment of adapted ADR frameworks, and involves for example the following:</p> <ul> <li><a href="https://www.itechlaw.org/alternative-dispute-resolution-methods">SGTech</a> (SGTech)</li> <li><a href="http://www.dev.org.es/en/servicios/convenios-de-colaboracion/64-servicios-de-resolucion-de-disputas-para-miembros-de-dev-a-traves-de-los-metodos-alternativos-de-solucion-de-controversias-de-la-ompi">Spanish Association for the Game and Entertainment Software Development and Publishing Industry</a> (DEV)</li> <li><a href="http://www.cessi.org.ar/ver-beneficios-50-de-descuento-en-tasas-y-honorarios-de-la-ompi-para-la-resolucion-de-controversias-1389">Chamber of Business for Software and Information Services of Argentina</a> (CESSI Argentina)</li> <li><a href="http://www.fkii.org/2014/main/main.php">The Federation of Korea Information Industries </a> (FKII)</li> <li><a href="http://www.etsi.org/">European Telecommunications Standards Institute</a> (ETSI)</li> <li><a href="http://www.dvb.org/">Digital Video Broadcasting Project</a> (DVB)</li> <li><a href="http://standards.ieee.org/news/2015/wipo.html">Institute of Electrical and Electronics Engineers</a> (IEEE)</li> <li><a href="http://www.itu.int">International Telecommunications Union</a> (ITU)</li> <li><a href="http://www.itechlaw.org/about.htm">International Technology Law Association</a> (ITechLaw)</li> <li><a href="http://www.nasscom.in/">National Association of Software and Services Companies</a> (NASSCOM)</li> </ul> <p>The WIPO Center is available to collaborate with other interested stakeholders.</p> <h2>Collaboration with Other WIPO Divisions</h2> <p>In the ICT sector, the WIPO Center collaborates in particular with the <a href="https://www.wipo.int/copyright/en/">WIPO Copyright Law Division</a>, and the <a href="https://www.wipo.int/patent-law/en/">Patents and Innovation Division.</a></p> <div class="content content--news line"> <h2>Contact Information</h2> <table class="table table-bordered table-striped"> <tbody> <tr> <th>WIPO Arbitration and Mediation Center <br />Geneva</th> <th>WIPO Arbitration and Mediation Center <br />Singapore</th> </tr> <tr> <td>Chemin des Colombettes 34<br />1211 Geneva 20 <br />Switzerland<br /><br />T +4122 338 8247 or 0800 888 549 <br />F +4122 740 3700 or 0800 888 550</td> <td valign="top">Maxwell Chambers<br />28 Maxwell Road #02-14<br />Singapore 069120<br /><br />T +65 6225 2129 <br />F +65 6225 3568</td> </tr> </tbody> </table> <p>General queries: <a href="mailto:arbiter.mail@wipo.int">arbiter.mail@wipo.int</a></p> </div> </div>  </div> </div> </div> <div class="container-footer-outer"> <div class="container-footer-inner"> <wipo-footer id="footer"> <span slot="contact">https://www3.wipo.int/contact/en/area.jsp?area=arbitration</span> <span slot="media">https://www.wipo.int/pressroom/en/</span> <span slot="terms">https://www.wipo.int/tools/en/disclaim.html</span> <span slot="privacy">https://www.wipo.int/en/web/privacy-policy/</span> <span slot="accessibility">https://www.wipo.int/en/web/accessibility/</span> <span slot="sitemap">https://www.wipo.int/tools/en/sitemap.html</span> <span slot="newsletters">https://www3.wipo.int/newsletters/en/</span> <span slot="podcast">https://www.wipo.int/en/web/podcasts/</span> <span slot="rss-feed">https://www.wipo.int/news/en/</span> </wipo-footer> </div></div> <script src='/export/system/modules/org.wipo.internet.rwd.templates/resources/scripts/plugins2016-min.js'></script> <script src='/export/system/modules/org.wipo.internet.rwd.templates/resources/scripts/main2016-min.js'></script> <script src='/export/system/modules/org.wipo.internet.rwd.templates/resources/webfonts/ss-standard.js'></script> <script src='/export/system/modules/org.wipo.internet.rwd.templates/resources/scripts/wipo.js'></script></body></html>