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"i"); var includeNewHeaderCountries = new RegExp("US", "i"); var newHeader = document.querySelector(".komodo-remote-request"); var deployLaunch = (includeTrustArcCountries.test(country) && (preferences && parseInt(preferences[2] || 0) > 0)) || !includeTrustArcCountries.test(country) if(deployLaunch || (!newHeader && includeNewHeaderCountries.test(country))){ (function(g, b, d, f) { (function(a, c, d) { if (a) { var e = b.createElement("style"); e.id = c; e.innerHTML = d; a.appendChild(e) } })(b.getElementsByTagName("head")[0], "at-body-style", d); setTimeout(function() { var a = b.getElementsByTagName("head")[0]; if (a) { var c = b.getElementById("at-body-style"); c && a.removeChild(c) } }, f) })(window, document, "body {opacity: 0 !important}", 1E3); var script = document.createElement("script"); script.type = "text/javascript"; script.src = "https://assets.adobedtm.com/7835b01639d4/846649467620/launch-40ac9df91374.min.js"; script.id = "tagmanager" script.async = true; document.head.appendChild(script); } else { if(typeof deployLaunch !== "undefined" && !deployLaunch){ var launchFallback = document.createElement("script"); launchFallback.type = "text/javascript"; launchFallback.src = (country === 'US') ? "/global-ui/resources/launch.min.js?version=2024.3.0" : "/etc/designs/fishersci/clientlibs/microservices/js/launch.min.js?version=2024.3.0"; launchFallback.id = "launch-fallback" launchFallback.async = true; document.head.appendChild(launchFallback); } } </script><section class="main max_width_wrap full_width_layout product_category_page" role="main" id="main"><div class="row display"><div class="small-12 medium-12 large-12 columns"><div class="parsys content-par-main"><div class="parbase section reference"><div style="display:inline;" class="cq-dd-paragraph"><div class="openHtml parbase openhtml_53f0"><script type="text/javascript" src="/etc/designs/fishersci/clientlibs/openHTML.js"></script><style> /* ---------- BASE STYLES */ .main { font-family: 'Helvetica Neue', 'Helvetica', sans-serif; } #main, .max_width_wrap { max-width:76.5em; } .main a:link { color: #0071D0; text-decoration: none; } .main a:hover { color: #005DAA; text-decoration: none; } .background-blue { background-color: #F5F7FF; margin-top: 3pc; } .padding-y-1 {padding: 1pc 0 !important;} .padding-y-2 {padding: 2pc 0 !important;} .padding-y-3 {padding: 3pc 0 !important;} .margin-top-1 {margin-top: 1pc !important;} .margin-top-2 {margin-top: 2pc !important;} .margin-top-3 {margin-top: 3pc !important;} .margin-bottom-1 {margin-bottom: 1pc !important;} .margin-bottom-2 {margin-bottom: 2pc !important;} .margin-bottom-3 {margin-bottom: 3pc !important;} .margin-y-1 {margin: 1pc 0 !important;} .margin-y-2 {margin: 2pc 0 !important;} .margin-y-3 {margin: 3pc 0 !important;} .no-margin {margin: 0 !important;} .no-margin-bottom {margin-bottom: 0 !important;} /* ---------- LAYOUT */ /* ANSWERS POD */ .three-pod-container, .two-pod-container { display: flex; flex-flow: row nowrap; justify-content: space-between; position: relative; } .three-pod-container{ justify-content: space-between; } .two-pod-container{ justify-content: center; } .three-pod-container > a, .two-pod-container > a { width: 33.333%; box-sizing: content-box; margin-left: 1%; margin-right: 1%; } .three-pod-container > a:first-child { margin-left: 2%; } .three-pod-container > a:last-child { margin-right: 2%; } @media(max-width: 640px) { .three-pod-container, .two-pod-container { flex-flow: row wrap; } .three-pod-container > a, .two-pod-container > a { width: 100%; margin: 0.5pc 1pc !important; } .background-blue .section-text { width: 75%; margin: 0 auto; } } .answer-pod-disabled, a.answer-pod-disabled, .sidebar-disabled, a.sidebar-disabled { cursor: default !important; } .answer-pod-disabled .answer-pod{ background-color: #F7F7F7; border: 1px solid #E5E5E5; } .answer-pod-disabled .answer-pod img { opacity: 0.5; } .answer-pod-disabled .answer-pod h3, .answer-pod-disabled .answer-pod p { color:#81828C; } .pod-image { display: block; width: 140px; height: 130px; margin: 0 auto; background-repeat: no-repeat; background-size: contain !important; } #chat-image { background: url('/content/dam/fishersci/en_US/images/help-support/chat.png'); } #call-image{ background: url('/content/dam/fishersci/en_US/images/help-support/call.png'); } #email-image{ background: url('/content/dam/fishersci/en_US/images/help-support/email.png'); } .answer-pod-disabled #chat-image { background: url('/content/dam/fishersci/en_US/images/help-support/chat-disabled.png'); } .answer-pod-disabled #call-image { background: url('/content/dam/fishersci/en_US/images/help-support/call-disabled.png'); } .answer-pod-disabled .phone-mobile { display: none; } @media(min-width:641px){ #phone-mobile { display: none; } } #phone-mobile { padding: 1pc 0; } #answer-call { cursor: default !important; } #answer-chat > .c-popover { display: none; } #answer-chat.answer-pod-disabled > .c-popover { display: block; } .help-support-pod { min-height: 490px; position: relative } .help-support-pod img, .answer-pod img { max-width: 130px; margin-bottom: 0; } .businesshours-mobile { display: none; } @media(max-width:640px){ .answer-pod-disabled .businesshours-mobile { display: block !important; border: 1px solid #9DB0EA; background-color: #F5F7FF; border-radius: 4px; color: #54545C; font-weight: 300; padding: 1pc; margin: 0 1pc; } .answer-pod-disabled .businesshours-mobile p{ margin: 4px; } .answer-pod-disabled .businesshours-mobile p:first-child{ color: #1B1B1D; font-weight: 500; } } .parbase.textAndHTML, .parbase.baseComp.columncontrol.section { margin-bottom: 0 !important; } #main .row .row { margin-left: -1%; margin-right: -1%; } #main .columns { padding-left: 1%; padding-right: 1%; } @media(max-width:1230px) { .help-support-pod { margin-bottom: 1.5pc; min-height: 450px; } a.help-support-pod-main { display: flex !important; flex-flow: column nowrap; align-items: center; } } @media(max-width:846px) { .help-support-pod { min-height: auto; } .help-support-pod-bonus-link { position: relative !important; padding: 0 !important; } } /* TEXT */ #main h1 { font-size: 32px !important; line-height: 40px !important; font-weight: 500 !important; } #main a { font-weight: 400 !important; } .l2-title-container h1 { margin-top: 1pc; text-align: left; } .title_component { margin-top: 3pc; } .title_component > h1{ margin-top: -1.5pc !important; } .title_component > h2, .title_component > h3{ text-align: center; max-width: 100%; } .title_component > h3, .section-text h3 { font-size: 22px; line-height: 28px; font-weight: 500; } /*.textAndHTML ul li { list-style-position: inside; }*/ .section-text { text-align: center; } .section-text p, .section-text ul, .base-text p, .base-text ul, .base-text ol, .sidebar-pod p, #call-center-information-mobile { font-size: 14px; line-height: 22px !important; color: #54545C; } .base-text h2 { margin: 2pc 0 0.25pc 0 !important; font-size: 24px; line-height: 30px; font-weight: 500; } .center-text-block { max-width: 680px; display: block; text-align: left; } .section-text h3, .section-text p, .textAndHTML ul, .ImageAndRTE ul, .ImageContentBlock ul { max-width: 100% } .text-size-18 { font-size: 18px !important; color:#1B1B1D !important; font-weight: 500; } #main .sidebar-pod h2 { font-size: 22px !important; line-height: 28px !important; font-weight: 500 !important; margin: 0 0 1pc 0; } .sidebar-pod hr { border-bottom: 0; border-top: 1px solid rgba(34, 34, 34, 0.1); } /* BUTTONS */ .link-button-dark { background-color: #005DAA; } .link-button-light { border: 1px solid #CCCCCC; } .link-button-dark, .link-button-light { border-radius: 4px; font-size: 14px; line-height: 22px; padding: 0.75pc 1.5pc; display: inline-block; } a.link-button-dark, a.link-button-dark:hover, a.link-button-light, a.link-button-light:hover{ text-decoration: none; font-weight: 700 !important; } a.link-button-dark, a.link-button-dark:hover{ color: #ffffff !important; } a.link-button-light, a.link-button-light:hover{ } .section-text .link-button-dark, .section-text .link-button-light{ margin: 0 0.5pc; } /* BREADCRUMBS */ /* HEADER */ #header-hero { background-image: url(/content/dam/fishersci/en_US/images/help-support/help-support-banner.png); background-size: cover; padding: 70px; } #header-hero h1 { text-align: center; color: #FFFFFF; margin-bottom: 0; } /* HELP AND SUPPORT PODS */ .answer-pod h3, #phone-mobile{ color: #1B1B1D; } .answer-pod p, #phone-mobile span{ color: #61616B; } .help-support-pod, .answer-pod { border: 1px solid #E5E5E5; box-shadow: 0px 4px 6px rgba(89, 88, 88, 0.1); border-radius: 4px; padding: 1.4pc; text-align:center; background-color: #ffffff; } .help-support-pod:first-child, .answer-pod:first-child{ margin-left: 0; } .help-support-pod:last-child, .answer-pod:last-child{ margin-right: 0; } a.help-support-pod-main { display: block; text-align: center; margin-bottom: 1pc; } a.help-support-pod-main, a.help-support-pod-main:hover { color: #1B1B1D; text-decoration: none; } .help-support-pod-main h3 { display: inline-block; border-bottom: 2px solid rgba(0,0,0,0); padding: 0.25pc 0; color: #1B1B1D; margin-bottom: 0; } .help-support-pod-main h3:hover { border-bottom: 2px solid #0071D0; } .help-support-pod-cta { text-align: left; } .help-support-pod-cta a { border: 1px solid #E5E5E5; border-radius: 4px; padding: 0.5pc 1pc; display: flex; flex-flow: row nowrap; justify-content: space-between; align-items: center; } .help-support-pod-cta a:after{ content: '→'; } .help-support-pod-cta a:hover{ background-color: #F7F7F7; text-decoration: none; } .help-support-pod-bonus-link { text-align: right; margin-bottom: 0; position: absolute; padding: 1.5pc; bottom: 0; right: 0; } .help-support-pod-bonus-link a:hover{ text-decoration: none; } .help-support-pod-cta img { max-width: 110px; } /* SIDEBAR PODS */ .sidebar-pod { border: 1px solid #E5E5E5; border-radius: 4px; padding: 1.5pc; margin-top: 1pc; } .sidebar-pod h4 { margin-top: 0; font-size: 16px; line-height: 24px; } .sidebar-pod a{ width: 100%; text-align: center; margin-top: 1pc; display: block; } .sidebar-pod > p > a { text-align: left; font-weight: 500; } #sidebar-chat, #sidebar-call, #sidebar-email { display: flex; flex-flow: row nowrap; justify-content: center; } #sidebar-chat span, #sidebar-call span, #sidebar-email span{ font-weight: 500; } .sidebar-chat-icon, .sidebar-call-icon, .sidebar-email-icon { content:' '; background-size: contain; background-repeat: no-repeat; background-position: center; width: 20px; height: 24px; display:block; margin-right: 0.5pc; } .sidebar-chat-icon{background-image: url('/content/dam/fishersci/en_US/images/help-support/icomoon-chat-outline-blue.png');} .sidebar-call-icon {background-image: url('/content/dam/fishersci/en_US/images/help-support/icomoon-phone-outline-blue.png');} .sidebar-email-icon {background-image: url('/content/dam/fishersci/en_US/images/help-support/icomoon-envelope-outline-blue.png')} .sidebar-disabled .sidebar-chat-icon{background-image: url('/content/dam/fishersci/en_US/images/help-support/icomoon-chat-outline-gray.png');} .sidebar-disabled .sidebar-call-icon {background-image: url('/content/dam/fishersci/en_US/images/help-support/icomoon-phone-outline-gray.png');} .sidebar-disabled .sidebar-email-icon {background-image: url('/content/dam/fishersci/en_US/images/help-support/icomoon-envelope-outline-gray.png');} .sidebar-disabled.link-button-light{ background-color: #F7F7F7; border: 1px solid #E5E5E5; color:#81828C !important; } /* WHAT'S NEW PODS */ .whats-new-pod { padding: 0 3pc; } .whats-new-subtitle { font-size: 12px !important; font-weight: 400; line-height: 15px; color: #61616B; margin-bottom: 0; } .whats-new-title, .whats-new-title a { font-size: 16px !important; font-weight: 500 !important; line-height: 20px !important; color:#1B1B1D !important; } /* LINKS PODS */ .links-pod { padding: 1.25pc; border-radius: 4px; border-top:4px solid #0092F3; border-right: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC; border-left: 1px solid #CCCCCC; min-height: 230px; } .links-pod h4 { margin: 0 0 1pc 0; font-size: 16px; line-height: 24px; font-weight: 500; } .links-pod ul { margin: 0; padding: 0; } .links-pod li { list-style: none; font-size: 14px; line-height: 22px; font-weight: 500; margin-bottom: 1pc; } .links-pod li:last-child { margin-bottom: 0; } .pill-new:after, .pill-new-fr:after, .pill-new-de:after, .pill-new-es:after, .pill-new-it:after { background-color: #FFEBD6; color: #6C2501; margin-left: 0.5pc; padding: 0.125pc 0.5pc; border-radius: 25px; } .pill-new:after{ content: 'New';} .pill-new-fr:after { content:'Nouveau';} .pill-new-de:after { content:'Neu';} .pill-new-es:after { content:'Nuevo';} .pill-new-it:after { content:'Nuovo';} /* STYLE TABS AS PILLS */ .tab_nav { text-align: center; } .tab_nav, .general_tabs { border-bottom: none; } .general_tabs { margin: 0; } .tab_nav a { color: #54545C !important; font-weight: 500 !important; } .tab_nav li { border: 1px solid #E5E5E5; border-radius: 25px; margin-bottom: 0.5pc; } .tab_nav li.active { background-color: #eeeeee; border: 1px solid #c9c8c8; } .tab_nav li:first-child, .tab_nav li { margin: 0 8px; } #tab1, #tab2, #tab3, #tab4 { scroll-margin-top: 150px; } #main .large-4 { width: 33% !important; } #main .large-4 .image { margin-top: 2pc; } #main .column_control .large-4:last-child { margin-right: 0; } /* COLUMNS */ @media screen and (min-width: 1025px){ #main .large-4 { width: 33% !important; } } @media screen and (max-width: 1024px){ .links-pod { margin-bottom: 1pc; } } /* ACCORDIONS */ .accordion-container input { position: absolute; opacity: 0; z-index: -1; } .accordion-container .tabs-outer { border-radius: 4px; overflow: hidden; border: 1px solid #cfd4d9; } .accordion-container .tab-inner { width: 100%; overflow: hidden; border-bottom: 1px solid #cfd4d9; } .accordion-container .tab-inner:last-child { border-bottom: 0; } .accordion-container .tab-label { display: flex; justify-content: space-between; padding: 1em; font-weight: bold; cursor: pointer; border-top: 2px solid #cfd4d9; } .accordion-container .tab-label::after { content: "\276F"; width: 1em; height: 1em; text-align: center; transition: all 0.35s; transform: rotate(-90deg); } .accordion-container .tab-content { max-height: 0; padding: 0 1em; color: black; transition: all 0.35s; } .accordion-container .tab-close { display: flex; justify-content: flex-end; padding: 1em; font-size: 0.75em; cursor: pointer; } .accordion-container input:checked + .tab-label { border-top: 2px solid #0092F3; } .accordion-container input:checked + .tab-label::after { transform: rotate(90deg); } .accordion-container input:checked ~ .tab-content { max-height: 100vh; padding: 1em; } .accordion-container .tab-content p { font-size: 14px; line-height: 22px; } .jump_to_menu { display: none; } @media(max-width: 640px) { .general_tabs .tab { padding: 0; } .tabs_wrap a{ color: #101213 !important; } .accordion-container .tabs-outer { border-top-left-radius: 0 !important; border-top-right-radius: 0 !important; border-bottom-left-radius: 4px; border-bottom-right-radius: 4px; } .mobile_tab_link, .mobile_stacked_tab_link { font-weight: 500; padding: 25px; font-size: 20px; margin-top: 12px; } .mobile_tab_link { background: #E1E9FF; color: #101213; border-top: 1px solid #cfd4d9; border-left: 1px solid #cfd4d9; border-right: 1px solid #cfd4d9; border-bottom: 1px solid #cfd4d9; } .mobile_tab_link.active{ border-bottom: 0 !important; } .mobile_tab_link:hover, .mobile_tab_link:focus, .mobile_tab_link::after, .mobile_stacked_tab_link:hover, .mobile_stacked_tab_link:focus, .mobile_stacked_tab_link::after { color: #101213 !important; } .accordion-container .tab-label { font-weight: 500 !important; } .mobile_stacked_tab_link::after, .mobile_tab_link::after { content: '+'; } #main .large-4 { width: 100% !important; } #main .large-4 .image { margin-top: 0; } } /* TABLE */ table.responsive_table { border-collapse: separate !important; border-spacing: 0; border-radius: 4px; } table.responsive_table th { background-color:#F5F7FF; color: #1B1B1D; background-clip: padding-box; padding: 2pc; width: 50%; } table.responsive_table th:first-child { border-top-left-radius: 4px; } table.responsive_table th:last-child { border-top-right-radius: 4px; } table.responsive_table tbody tr:nth-of-type(2n) { background-color: unset; } table.responsive_table tr th:first-child, table.responsive_table tr td:first-child { border-right: 1px solid #CCCCCC; } table.responsive_table tr th, table.responsive_table tr td { border-bottom: 1px solid #CCCCCC; } table.responsive_table tr:last-child td { border-bottom: 0; } table.responsive_table h3, table.responsive_table tr td p{ margin-bottom: 0; } table.responsive_table tr td { padding: 1pc 2pc; } @media(max-width: 640px) { table.responsive_table td { display: flex; flex-flow: row nowrap; text-align: left; } table.responsive_table td[data-title]::before { width: 25%; } table.responsive_table td p { width: 75%; } table.responsive_table tr td { padding: 0; border-bottom: 0; } table.responsive_table td[data-title]::before, table.responsive_table td p { padding: 1pc; } table.responsive_table td:nth-of-type(2n) { background-color:#F5F7FF; background-clip: padding-box; } table.responsive_table tr th:first-child, table.responsive_table tr td:first-child { border-right: 0; } table.responsive_table tr:not(:last-child) { border-bottom: 1px solid #CCCCCC !important; } table.responsive_table tbody { border-radius: 4px; } } /* TOOL TIP */ .test-icon { position: relative; } .c-popover { visibility: hidden; position: absolute; z-index: 999; border: 1px solid #e5e5e5; border-radius: 3px; box-shadow: 0px 4px 6px 0px rgba(34, 34, 34, 0.1); font-size: 14px; padding: 16px; background-color: #ffffff; color: #1B1B1D !important; } .c-popover--visible { visibility: visible; } .c-popover--bottom { top: 120%; } .c-popover--right { left: 120%; } .c-popover--top { bottom: calc(100% + 12px); left: 11%; right: 12.5%; width: calc(80%); } .c-popover--left { right: 90%;} .c-popover:after, .c-popover:before { width: 0px; height: 0px; content: ''; position: absolute; border-width: 6px; border-style: solid; } .c-popover--top:after { border-color: #ffffff transparent transparent transparent; bottom: -12px; left: 50%; } .c-popover--top:before { border-color: rgba(34, 34, 34, 0.1) transparent transparent transparent; bottom: -13px; left: 50%; } .c-popover--left:after { border-color: transparent transparent transparent #ffffff; right: -12px; top: 10%; } .c-popover--left:before { border-color: transparent transparent transparent rgba(34, 34, 34, 0.1); right: -13px; top: 10%; } .c-popover--bottom:after { border-color: transparent transparent #ffffff transparent; top: -12px; left: 5px; } .c-popover--bottom:before { border-color: transparent transparent rgba(34, 34, 34, 0.1) transparent; top: -13px; left: 5px; } .c-popover--right:after { border-color: transparent #ffffff transparent transparent; left: -12px; top: 20%; } .c-popover--right:before { border-color: transparent rgba(34, 34, 34, 0.1) transparent transparent; border-top: 6px solid transparent; left: -13px; top: 20%; } @media(max-width:640px) { .c-popover { display: none !important; } } /* SIDEBAR */ #tooltip-chat-disabled { display: none; } .sidebar-disabled > #tooltip-chat-disabled { display: block; } .sidebar-pod > .businesshours-mobile { display: block; } .businesshours-mobile #chat-mobile, .businesshours-mobile #phone-mobile{ display: none; } #call-center-information-mobile { display: none; margin: 1pc 0; } .sidebar-pod #phone-mobile { padding-top: 0; } .sidebar-disabled + .businesshours-mobile #call-center-information-mobile{ display: block; } @media(max-width:640px) { .sidebar-disabled + .businesshours-mobile #chat-mobile, .sidebar-disabled + .businesshours-mobile #phone-mobile{ display: block !important; } .businesshours-mobile #call-center-information-mobile{ display: block !important; } } .cs-footer-wrap { display: none; } </style></div></div></div><div class="openHtml parbase section"><div id="header-hero"><h1>Help & Support</h1></div></div><div class="parbase baseComp columncontrol section"><div class="row column_control"><div class="small-12 medium-12 large-12 columns"><div class="parsys colPar1"><div class="parbase baseComp textAndHTML section"><div class="section-text padding-y-3"><p class="text-size-18 no-margin">Choose a topic that you need help with</p></div><div class="clear"></div></div></div></div></div></div><div class="parbase baseComp columncontrol section"><div class="row column_control"><div class="small-12 medium-6 large-3 columns"><div class="parsys colPar1"><div class="parbase baseComp textAndHTML section"><div class="help-support-pod" title="orders-returns"><a class="help-support-pod-main" href="/us/en/customer-help-support/customer-support-orders-returns.html" adhocenable="false"><img src="/content/dam/fishersci/en_US/images/help-support/order-returns.png" alt="alt" loading="lazy"><h3>Orders & Returns</h3></a><p class="help-support-pod-cta"><a href="/us/en/customer-help-support/customer-support-orders-returns/tracking-order.html" adhocenable="false">Where's My Order?</a></p><p class="help-support-pod-cta"><a href="/us/en/customer-help-support/customer-support-orders-returns/returning-order.html" adhocenable="false">Returns</a></p><p class="help-support-pod-cta"><a href="/us/en/customer-help-support/customer-support-orders-returns/using-subscription-orders.html" adhocenable="false">Managing Subscriptions</a></p><p class="help-support-pod-bonus-link"><a href="/us/en/customer-help-support/customer-support-orders-returns.html" adhocenable="false">View All</a></p></div><div class="clear"></div></div></div></div><div class="small-12 medium-6 large-3 columns"><div class="parsys colPar2"><div class="parbase baseComp textAndHTML section"><div class="help-support-pod" title="quotes-pricing"><a class="help-support-pod-main" href="/us/en/customer-help-support/customer-support-quotes-pricing.html" adhocenable="false"><img src="/content/dam/fishersci/en_US/images/help-support/quotes-pricing.png" alt="alt" loading="lazy"><h3>Quotes & Pricing</h3></a><p class="help-support-pod-cta"><a href="/us/en/customer-help-support/customer-support-quotes-pricing/creating-web-quote.html" adhocenable="false">Creating a Web Quote</a></p><p class="help-support-pod-cta"><a href="/us/en/customer-help-support/customer-support-quotes-pricing/redeeming-promotions.html" adhocenable="false">Redeeming Promotions</a></p><p class="help-support-pod-cta"><a href="/us/en/customer-help-support/customer-support-quotes-pricing/accessing-web-quotes.html" adhocenable="false">Accessing Web Quotes</a></p><p class="help-support-pod-bonus-link"><a href="/us/en/customer-help-support/customer-support-quotes-pricing.html" adhocenable="false">View All</a></p></div><div class="clear"></div></div></div></div><div class="small-12 medium-6 large-3 columns"><div class="colPar3 parsys"><div class="parbase baseComp textAndHTML section"><div class="help-support-pod" title="products-documentation"><a class="help-support-pod-main" href="/us/en/customer-help-support/customer-support-search-browse.html" adhocenable="false"><img src="/content/dam/fishersci/en_US/images/help-support/products-documentation.png" alt="alt" loading="lazy"><h3>Products & Documentation</h3></a><p class="help-support-pod-cta"><a href="/us/en/customer-help-support/customer-support-search-browse/finding-safety-data-sheets.html" adhocenable="false">Finding Safety Data Sheets</a></p><p class="help-support-pod-cta"><a href="/us/en/customer-help-support/customer-support-search-browse/searching-for-products.html" adhocenable="false">Using Search</a></p><p class="help-support-pod-bonus-link"><a href="/us/en/customer-help-support/customer-support-search-browse.html" adhocenable="false">View All</a></p></div><div class="clear"></div></div></div></div><div class="small-12 medium-6 large-3 columns"><div class="colPar4 parsys"><div class="parbase baseComp textAndHTML section"><div class="help-support-pod" title="account-settings"><a class="help-support-pod-main" href="/us/en/customer-help-support/customer-support-accounts-invoices.html" adhocenable="false"><img src="/content/dam/fishersci/en_US/images/help-support/account-settings.png" alt="alt" loading="lazy"><h3>Account & Settings</h3></a><p class="help-support-pod-cta"><a href="/us/en/customer-help-support/customer-support-accounts-invoices/applying-for-business-account.html" adhocenable="false">Business Account</a></p><p class="help-support-pod-cta"><a href="/us/en/customer-help-support/customer-support-accounts-invoices/changing-your-password.html" adhocenable="false">Changing Your Password</a></p><p class="help-support-pod-bonus-link"><a href="/us/en/customer-help-support/customer-support-accounts-invoices.html" adhocenable="false">View All</a></p></div><div class="clear"></div></div></div></div></div></div><div class="parbase baseComp columncontrol section"><div class="row column_control"><div class="small-12 medium-12 large-12 columns"><div class="parsys colPar1"><div class="title parbase baseComp section"><div class="title_component"><h2> Frequently Asked Questions </h2></div></div><div class="parbase baseComp genericTabs section"><div class="row product_categories_tabs_wraper"><div class="columns"><div class="general_tabs dark_blue_theme"><ul class="tab_nav hide_in_mobile"><li class="active"><a href="#tab1" name="tab1" title="Orders & Returns">Orders & Returns</a></li><li class=""><a href="#tab2" name="tab2" title="Accounts & Invoices">Accounts & Invoices</a></li><li class=""><a href="#tab3" name="tab3" title="Quotes & Pricing">Quotes & Pricing</a></li><li class=""><a href="#tab4" name="tab4" title="Products & Documentation">Products & Documentation</a></li></ul><select class="jump_to_menu hide_in_desktop hide_in_tablet"><option value="default" class="i18n-searchRefinements-jumpTo"></option><option value="#tab1">Orders & Returns</option><option value="#tab2">Accounts & Invoices</option><option value="#tab3">Quotes & Pricing</option><option value="#tab4">Products & Documentation</option></select><div class="tabs_wrap"><a href="#tab1" class="hide_in_desktop hide_in_tablet mobile_tab_link">Orders & Returns</a><div class="tab active" id="tab1"><div class="parsys gerericTab1"><div class="parbase section reference"><div style="display:inline;" class="cq-dd-paragraph"><div class="openHtml parbase openhtml_178b"><div class="accordion-container"><div class="tabs-outer"><div class="tab-inner"><input type="checkbox" id="o-r-01"><label class="tab-label" for="o-r-01">How do I check my order status?</label><div class="tab-content"><p>Click the Order Status link above the blue search bar or sign in to your fishersci.com account and select Order Status from the Your Account dropdown.</p><p><a href="/us/en/customer-help-support/customer-support-orders-returns/viewing-orders-without-signing-in.html">FAQ: Viewing Orders Without Signing In</a></p></div></div><div class="tab-inner"><input type="checkbox" id="o-r-02"><label class="tab-label" for="o-r-02">How do I place an order?</label><div class="tab-content"><p>If you’re ordering directly through fishersci.com, sign in to your account. Search for or browse to the items you’d like to purchase and add them to your cart. When you’re ready to checkout, click the shopping cart icon located on the blue bar at the top of the site. Review your items and click Proceed to Checkout. Select your delivery and payment methods. Review your order details and click Submit Order.</p><p>If you’re ordering through an eProcurement system, sign in to your institution’s marketplace and click on the Fisher Scientific icon on your dashboard. Search for or browse to the products you’d like to purchase and add them to your cart. When you’re ready to check out, click the shopping cart icon located on the blue bar at the top of the site. Click Return Cart to Purchasing Application to complete the transaction through your marketplace.</p><p><a href="/us/en/customer-help-support/customer-support-orders-returns/ordering-fishersci-com.html">FAQ: Ordering Through fishersci.com</a></p></div></div><div class="tab-inner"><input type="checkbox" id="o-r-03"><label class="tab-label" for="o-r-03">How do I place a quick order?</label><div class="tab-content"><p>To place a quick order using catalog numbers, click "Quick Order" in the top navigation. Enter the catalog numbers, quantities, and units of measure for the products you’d like to purchase. If you don’t know the catalog numbers, you can search for the products on our site to find the catalog numbers.</p><p>Once you’ve entered the catalog number, quantity, and unit of measure for a product, its availability will show up automatically if you’re signed in. If you’re not signed in, you can check its availability by clicking Check Availability and entering your zip code.</p><p>When you’re ready to check out, click Add Items to Cart. The page will refresh and you’ll be taken to your cart where you can proceed to checkout.</p><p><a href="/us/en/customer-help-support/customer-support-orders-returns/ordering-fishersci-com.html">FAQ: Ordering Through fishersci.com</a></p></div></div><div class="tab-inner"><input type="checkbox" id="o-r-04"><label class="tab-label" for="o-r-04">How do I look up my order without signing in?</label><div class="tab-content"><p>Select Order Status above the blue bar at the top of the site. Enter your order number and zip code and click Check Order Status. You’ll be able to view the status of your order, sign up for order notifications, and reorder those items.</p><p><a href="/us/en/customer-help-support/customer-support-orders-returns/viewing-orders-without-signing-in.html">FAQ: Viewing Orders Without Signing In</a></p></div></div><div class="tab-inner"><input type="checkbox" id="o-r-05"><label class="tab-label" for="o-r-05">How do I obtain a copy of my invoice?</label><div class="tab-content"><p>Sign in to your fishersci.com account and select Order Status from the Your Account dropdown. Select the Invoices tab to view or download your invoices. They can be sorted by invoice date.</p><p><a href="/us/en/customer-help-support/customer-support-accounts-invoices/obtaining-invoice.html">FAQ: Obtaining an Invoice</a></p></div></div></div></div><style> .accordion-container input { position: absolute; opacity: 0; z-index: -1; } .accordion-container .tabs-outer { border-radius: 4px; overflow: hidden; border: 1px solid rgba(0,0,0,0.25); } .accordion-container .tab-inner { width: 100%; overflow: hidden; border-bottom: 1px solid rgba(0,0,0,0.25); } .accordion-container .tab-inner:last-child { border-bottom: 0; } .accordion-container .tab-label { display: flex; justify-content: space-between; padding: 1em; font-weight: bold; cursor: pointer; border-top: 2px solid rgba(255,255,255,0); } .accordion-container .tab-label::after { content: "\276F"; width: 1em; height: 1em; text-align: center; transition: all 0.35s; transform: rotate(-90deg); } .accordion-container .tab-content { max-height: 0; padding: 0 1em; color: black; transition: all 0.35s; } .accordion-container .tab-close { display: flex; justify-content: flex-end; padding: 1em; font-size: 0.75em; cursor: pointer; } .accordion-container input:checked + .tab-label { border-top: 2px solid #0092F3; } .accordion-container input:checked + .tab-label::after { transform: rotate(90deg); } .accordion-container input:checked ~ .tab-content { max-height: 100vh; padding: 1em; } </style></div></div></div></div></div><a href="#tab2" class="hide_in_desktop hide_in_tablet mobile_tab_link">Accounts & Invoices</a><div class="tab " id="tab2"><div class="parsys gerericTab2"><div class="parbase section reference"><div style="display:inline;" class="cq-dd-paragraph"><div class="openhtml_3728 openHtml parbase"><div class="accordion-container"><div class="tabs-outer"><div class="tab-inner"><input type="checkbox" id="a-i-01"><label class="tab-label" for="a-i-01">How do I create a personal account?</label><div class="tab-content"><p>Select Create Your Profile from the My Account dropdown in the blue bar at the top of the site. Complete the fields on the Register for a fishersci.com Account page and click Register.</p><p><a href="/us/en/customer-help-support/customer-support-accounts-invoices/creating-a-profile.html">FAQ: Creating a Personal Account</a></p></div></div><div class="tab-inner"><input type="checkbox" id="a-i-02"><label class="tab-label" for="a-i-02">How do I upgrade to having business account access?</label><div class="tab-content"><p>In order to upgrade to a business account, simply sign in to your fishersi.com personal account, open the My Account menu and click on the “Link/Add Shipping Address” link (Note: you may be asked to verify your work email address if you have not done so previously). Our website personalizes your experience and will direct you to the correct form in order to connect your institution’s business account to your access. You will be asked to confirm your business billing and delivery information and in some cases details concerning your industry and facility type. After submission, most requests are processed within one business day at which time you will receive an email confirmation. Also, you will be able to track the status of your request within the Business Accounts dashboard accessible from the My Account menu.</p><p><a href="/us/en/customer-help-support/customer-support-accounts-invoices/applying-for-business-account.html">FAQ: How to Upgrade to a Business Account</a></p></div></div><div class="tab-inner"><input type="checkbox" id="a-i-03"><label class="tab-label" for="a-i-03">How do I know if I have access to a business account or not?</label><div class="tab-content"><p>To determine if you have business account access, sign in to your account and click on the “Business Accounts” link within the My Account menu. If you have access to a business account, you will see one or more business accounts showing the business account number, delivery and billing address information. If you do not have access, your Business Accounts (aka Address Book) page will indicate “No Business Account Linked” but will provide a link to add business account access.</p><p><a href="/us/en/customer-help-support/customer-support-accounts-invoices/applying-for-business-account.html">FAQ: How to Upgrade to a Business Account</a></p></div></div><div class="tab-inner"><input type="checkbox" id="a-i-04"><label class="tab-label" for="a-i-04">How and when do I apply for a business account?</label><div class="tab-content"><p>If your organization does not have an established relationship with the Fisher Scientific channel, we will need to set-up a new business account for your institution. Simply click on the "Link/Add Shipping Address" option in the Your Account menu which will automatically route you to the right form. Provide your billing, delivery, and industry information to us and we notify you by email once your request is processed. You can also track the status of your request within the Business Accounts dashboard accessible from the My Account menu.</p><p><a href="/us/en/customer-help-support/customer-support-accounts-invoices/business-account.html">FAQ: Applying for a Business Account</a></p></div></div><div class="tab-inner"><input type="checkbox" id="a-i-05"><label class="tab-label" for="a-i-05">How do I apply my contract pricing online?</label><div class="tab-content"><p>To apply your contract pricing online, you must have a fishersci.com personal account that is linked to your organization’s business account. To create your personal account, select Create Your Profile from the My Account dropdown in the top navigation. Once you’ve created your account, login and use the “Link to a Business Account” within the My Account menu to add your institution’s business account to your access. You should receive an email notification within 24 hours when this is complete.</p><p><a href="/us/en/customer-help-support/customer-support-accounts-invoices/applying-contract-pricing.html">FAQ: Applying Contract Pricing</a></p></div></div><div class="tab-inner"><input type="checkbox" id="a-i-06"><label class="tab-label" for="a-i-06">How do I view and download invoices?</label><div class="tab-content"><p>Sign in to your fishersci.com account and access your account dashboard by selecting Account Dashboard from the Your Account dropdown. From the dashboard, click on either Open or Paid Invoices. You will be taken to the Invoices tab of the Order Status page where you can view and download invoices.</p><p><a href="/us/en/customer-help-support/customer-support-accounts-invoices/obtaining-invoice.html">FAQ: Obtaining an Invoice</a></p></div></div><div class="tab-inner"><input type="checkbox" id="a-i-07"><label class="tab-label" for="a-i-07">How do I reset my username or password?</label><div class="tab-content"><p>If you forget your username or password, select Sign In from the My Account dropdown. Click on either Forgot Password? or Forgot Username? in the Log into Your Account window to reset either one.</p><p><a href="/us/en/customer-help-support/customer-support-accounts-invoices/changing-your-password.html">FAQ: Changing Your Password</a></p></div></div><div class="tab-inner"><input type="checkbox" id="a-i-08"><label class="tab-label" for="a-i-08">How do I request fund tracking?</label><div class="tab-content"><p>To request the Fund Tracking feature for your organization, <a title="faqs-link-01" href="https://www.fishersci.com/store1/funds/requestFundTracking/?language=en&countryCode=US?modal=login">complete this form</a>.</p><p><a title="faqs-link-01" href="/customer-help-support/customer-support-accounts-invoices/tracking-funds.html">FAQ: Tracking Funds</a></p></div></div><div class="tab-inner"><input type="checkbox" id="a-i-09"><label class="tab-label" for="a-i-09">How do I create and track funds?</label><div class="tab-content"><p>Account administrators can create a budget and automatically track all orders against it using our fund tracking feature. The Fund Dashboard allows you to add, edit, and view existing funds. To access this feature, sign in to your business account and select Fund Tracking from the Your Account dropdown.</p><p><a href="/us/en/customer-help-support/customer-support-accounts-invoices/tracking-funds.html">FAQ: Tracking Funds</a></p></div></div><div class="tab-inner"><input type="checkbox" id="a-i-10"><label class="tab-label" for="a-i-10">How do I become an administrator?</label><div class="tab-content"><p>To become an administrator for your organization’s business account, contact Website Support through the contact links on the Help and Support homepage below.</p><p><a href="/us/en/customer-help-support/customer-support-accounts-invoices/creating-user-groups.html">FAQ: Creating User Groups</a></p></div></div><div class="tab-inner"><input type="checkbox" id="a-i-11"><label class="tab-label" for="a-i-11">How do I create purchasing rules for my organization?</label><div class="tab-content"><p>Business account administrators can create and manage purchasing rules for different users in your organization, including dollar limit rules and dollar approval rules. From the Dollar Rules Dashboard, you can add, edit, and assign users to dollar rules. To access this feature, sign in to your business account and select Manage Dollar Rules from the Your Account dropdown.</p><p><a href="/us/en/customer-help-support/customer-support-accounts-invoices/managing-dollar-rules-requisitions.html">FAQ: Managing Fund & Dollar Rules</a></p></div></div></div></div><style> .accordion-container input { position: absolute; opacity: 0; z-index: -1; } .accordion-container .tabs-outer { border-radius: 4px; overflow: hidden; border: 1px solid rgba(0,0,0,0.25); } .accordion-container .tab-inner { width: 100%; overflow: hidden; border-bottom: 1px solid rgba(0,0,0,0.25); } .accordion-container .tab-inner:last-child { border-bottom: 0; } .accordion-container .tab-label { display: flex; justify-content: space-between; padding: 1em; font-weight: bold; cursor: pointer; border-top: 2px solid rgba(255,255,255,0); } .accordion-container .tab-label::after { content: "\276F"; width: 1em; height: 1em; text-align: center; transition: all 0.35s; transform: rotate(-90deg); } .accordion-container .tab-content { max-height: 0; padding: 0 1em; color: black; transition: all 0.35s; } .accordion-container .tab-close { display: flex; justify-content: flex-end; padding: 1em; font-size: 0.75em; cursor: pointer; } .accordion-container input:checked + .tab-label { border-top: 2px solid #0092F3; } .accordion-container input:checked + .tab-label::after { transform: rotate(90deg); } .accordion-container input:checked ~ .tab-content { max-height: 100vh; padding: 1em; } </style></div></div></div></div></div><a href="#tab3" class="hide_in_desktop hide_in_tablet mobile_tab_link">Quotes & Pricing</a><div class="tab " id="tab3"><div class="parsys gerericTab3"><div class="parbase section reference"><div style="display:inline;" class="cq-dd-paragraph"><div class="openhtml_3f1f openHtml parbase"><div class="accordion-container"><div class="tabs-outer"><div class="tab-inner"><input type="checkbox" id="q-p-01"><label class="tab-label" for="q-p-01">Who has access to the web quotes I've generated?</label><div class="tab-content"><p>Anyone with a valid fishersci.com profile that is linked to the business account that generated the web quote can access that web quote and use it to place an order.</p><p><a href="/us/en/customer-help-support/customer-support-quotes-pricing/accessing-web-quotes.html">FAQ: Accessing Web Quotes</a></p></div></div><div class="tab-inner"><input type="checkbox" id="q-p-02"><label class="tab-label" for="q-p-02">Will shipping or tax be included in my web quote?</label><div class="tab-content"><p>Additional charges associated with your order such as shipping and taxes will appear in your web quote just as they did in the cart view.</p><p><a href="/us/en/customer-help-support/customer-support-quotes-pricing/understanding-web-quotes.html">FAQ: Understanding Web Quote Pricing</a></p></div></div><div class="tab-inner"><input type="checkbox" id="q-p-03"><label class="tab-label" for="q-p-03">Which products are eligible for web quotes?</label><div class="tab-content"><p>Depending on the account, products you’re eligible to order will qualify for the web quote feature. Please note that some Encompass program and configurable products may not qualify.</p><p><a href="/us/en/customer-help-support/customer-support-quotes-pricing/products-eligible-web-quotes.html">FAQ: Products Elegible for Web Quotes</a></p></div></div><div class="tab-inner"><input type="checkbox" id="q-p-04"><label class="tab-label" for="q-p-04">How do I redeem a promotion?</label><div class="tab-content"><p>Order the qualifying products for a promotion and follow the instructions on the redeem tab of the promotion page. You will need your proof of purchase and you may be asked to select your redeemable products.</p><p><a href="/us/en/customer-help-support/customer-support-quotes-pricing/redeeming-promotions.html">FAQ: Redeeming Promotions</a></p></div></div><div class="tab-inner"><input type="checkbox" id="q-p-05"><label class="tab-label" for="q-p-05">Can I take advantage of promotions if I’m a healthcare practitioner?</label><div class="tab-content"><p>Yes — promotions specifically designed for healthcare practitioners can be found on the Fisher Healthcare tab. Click on Resources & Programs above the blue bar at the top of the site to view healthcare special offers. Many promotions are not available to our current or potential healthcare customers because of the Physician Payment Sunshine Act. Review the restrictions section of each promotion carefully to determine whether or not you would be eligible to take advantage of the deal.</p><p><a href="/us/en/customer-help-support/customer-support-quotes-pricing/finding-special-offers-and-programs.html">FAQ: Finding Special Offers and Programs</a></p></div></div></div></div><style> .accordion-container input { position: absolute; opacity: 0; z-index: -1; } .accordion-container .tabs-outer { border-radius: 4px; overflow: hidden; border: 1px solid rgba(0,0,0,0.25); } .accordion-container .tab-inner { width: 100%; overflow: hidden; border-bottom: 1px solid rgba(0,0,0,0.25); } .accordion-container .tab-inner:last-child { border-bottom: 0; } .accordion-container .tab-label { display: flex; justify-content: space-between; padding: 1em; font-weight: bold; cursor: pointer; border-top: 2px solid rgba(255,255,255,0); } .accordion-container .tab-label::after { content: "\276F"; width: 1em; height: 1em; text-align: center; transition: all 0.35s; transform: rotate(-90deg); } .accordion-container .tab-content { max-height: 0; padding: 0 1em; color: black; transition: all 0.35s; } .accordion-container .tab-close { display: flex; justify-content: flex-end; padding: 1em; font-size: 0.75em; cursor: pointer; } .accordion-container input:checked + .tab-label { border-top: 2px solid #0092F3; } .accordion-container input:checked + .tab-label::after { transform: rotate(90deg); } .accordion-container input:checked ~ .tab-content { max-height: 100vh; padding: 1em; } </style></div></div></div></div></div><a href="#tab4" class="hide_in_desktop hide_in_tablet mobile_tab_link">Products & Documentation</a><div class="tab " id="tab4"><div class="parsys gerericTab4"><div class="parbase section reference"><div style="display:inline;" class="cq-dd-paragraph"><div class="openHtml parbase openhtml_bf14"><div class="accordion-container"><div class="tabs-outer"><div class="tab-inner"><input type="checkbox" id="s-b-01"><label class="tab-label" for="s-b-01">How do I search for products?</label><div class="tab-content"><p>Enter a keyword, catalog number, CAS number, or manufacturer part number in the search box located in the blue bar at the top of the site and either hit enter or click on the magnifying glass to the right of the box.</p><p><a href="/us/en/customer-help-support/customer-support-search-browse/searching-for-products.html">FAQ: Searching for Products</a></p></div></div><div class="tab-inner"><input type="checkbox" id="s-b-02"><label class="tab-label" for="s-b-02">How do I request product documentation?</label><div class="tab-content"><p>To find product documentation, click on ‘Document and Certificates’ from the drop down menu in the top left of the site. From there you can choose the type of document you need, enter the required information and then obtain your document.</p><p><a href="/us/en/customer-help-support/customer-support-search-browse.html">FAQ: Products & Documentation</a></p></div></div><div class="tab-inner"><input type="checkbox" id="s-b-03"><label class="tab-label" for="s-b-03">How can I narrow down my search results?</label><div class="tab-content"><p>You can narrow down your results by selecting one of the refinement filters from the left hand side of your search results. Filters include category, special offers, special interest and brands. Depending on the product category, other filters may appear such as capacity, material and more.</p><p><a href="/us/en/customer-help-support/customer-support-search-browse/using-browse-filters.html">FAQ: Narrowing Search Results</a></p></div></div><div class="tab-inner"><input type="checkbox" id="s-b-04"><label class="tab-label" for="s-b-04">How can I get help finding product documentation?</label><div class="tab-content"><p>If you can't find the Product Documentation you are looking for, please visit <a href="https://www.fishersci.com/us/en/catalog/search/sdshome.html">Locate a SDS</a> or <a href="https://www.fishersci.com/us/en/catalog/search/certificates.html">Product Certificates Search</a> or contact customer service.</p><p><a href="/us/en/customer-help-support/customer-support-search-browse.html">FAQ: Products & Documentation</a></p></div></div><div class="tab-inner"><input type="checkbox" id="s-b-05"><label class="tab-label" for="s-b-05">How can I find popular products?</label><div class="tab-content"><p>To start a search, enter a keyword, catalog number, product name, CAS number, or manufacturer part number in the Search box in the blue bar at the top of the site. Click the magnifying glass or hit enter. Search results will be displayed. Products near the top of result sets are the most popular.</p><p>If you need Product Application Support, please visit <a title="faqs-link-02" href="/us/en/customer-help-support/customer-support-search-browse/product-application-support.html">this page</a>.</p><p><a href="/us/en/customer-help-support/customer-support-search-browse/searching-for-products.html">FAQ: Searching for Products</a></p></div></div></div></div><style> .accordion-container input { position: absolute; opacity: 0; z-index: -1; } .accordion-container .tabs-outer { border-radius: 4px; overflow: hidden; border: 1px solid rgba(0,0,0,0.25); } .accordion-container .tab-inner { width: 100%; overflow: hidden; border-bottom: 1px solid rgba(0,0,0,0.25); } .accordion-container .tab-inner:last-child { border-bottom: 0; } .accordion-container .tab-label { display: flex; justify-content: space-between; padding: 1em; font-weight: bold; cursor: pointer; border-top: 2px solid rgba(255,255,255,0); } .accordion-container .tab-label::after { content: "\276F"; width: 1em; height: 1em; text-align: center; transition: all 0.35s; transform: rotate(-90deg); } .accordion-container .tab-content { max-height: 0; padding: 0 1em; color: black; transition: all 0.35s; } .accordion-container .tab-close { display: flex; justify-content: flex-end; padding: 1em; font-size: 0.75em; cursor: pointer; } .accordion-container input:checked + .tab-label { border-top: 2px solid #0092F3; } .accordion-container input:checked + .tab-label::after { transform: rotate(90deg); } .accordion-container input:checked ~ .tab-content { max-height: 100vh; padding: 1em; } </style></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div class="parbase section reference"><div style="display:inline;" class="cq-dd-paragraph"><div class="openHtml openhtml_cd81 parbase"><div class="background-blue padding-y-3"><div class="section-text"><h3>Still can’t find an answer?</h3><p>Help is on the way! Click one of the options below!</p></div><div class="three-pod-container"><a id="answer-chat" href="#/" class="test-icon"><div id="tooltip-chat" class="c-popover c-popover--top"><strong>Customers Support Chat Center Hours</strong><br><span id="business-hours-chat">Monday - Friday ~ 7:00AM - 9:00PM ET</span><br><br> *Holiday Hours Excluded </div><div class="answer-pod"><div class="pod-image" id="chat-image"></div><h3>Chat With Us</h3><p>Connect with us virtually</p><div class="businesshours-mobile"><p>Customer Support Chat Center Hours</p><p id="business-hours-chat-mobile">Hours</p><p><br>* Holiday hours excluded.</p></div></div></a><a id="answer-call" href="#/" class="test-icon"><div id="tooltip-call" class="c-popover c-popover--top"></div><div class="answer-pod"><div class="pod-image" id="call-image"></div><h3>Call Us</h3><p>Get answers within minutes</p><div class="businesshours-mobile"><p>Customer Support Call Center Hours</p><p id="business-hours-call-mobile">Hours</p><p><br>* Holiday hours excluded.</p></div><div id="phone-mobile"><strong>Customer Support Chat Center</strong><br><span>123-456-7890</span></div></div></a><a id="answer-email" href="/us/en/customer-help-support/forms/email-us.html"><div class="answer-pod"><div class="pod-image" id="email-image"></div><h3>Email Us</h3><p>Get answers within 1-3 business days</p></div></a></div></div><script> var elements=document.querySelectorAll(".test-icon"); for(const e of elements)e.addEventListener("mouseover",(function(){ this.querySelector(".c-popover").classList.add("c-popover--visible") })),e.addEventListener("mouseout",(function(){this.querySelector(".c-popover").classList.remove("c-popover--visible")})); </script><script> function chatPod(){ // grab the elements in the DOM const answerChat = document.getElementById('answer-chat'); let businessHoursChat = document.getElementById('business-hours-chat'); let businessHoursChatMobile = document.getElementById('business-hours-chat-mobile'); const url = 'https://chat-api.fishersci.com/api/store/chat/rule-engine/chat/availability'; // start working with API data fetch(url) .then((response) => { return response.json(); }) .then((data) => { let properties = data; // BONUS: Put the actual business hours in the tooltip let businessHours = `${properties.businessHours.weekDays} ${properties.businessHours.hours} ${properties.businessHours.timeZone}`; businessHoursChat.innerHTML = businessHours; businessHoursChatMobile.innerHTML = businessHours; let isChatAvailable = properties.chatAvailable; // Connect pod to chat bubble function activateChat(){ if (isChatAvailable == false) { //nothing happens } else { document.dispatchEvent(window.showChatWidgetForm); } } answerChat.addEventListener('click', () => { activateChat(); }); //TEST: isChatAvailable = false; if( isChatAvailable == false) { answerChat.classList.add("answer-pod-disabled"); } }) .catch(function(error) { console.log(error); }); } chatPod(); setInterval(chatPod, 10000); </script><script> // grab the elements in the DOM const answerCall = document.getElementById('answer-call'); const tooltipCall = document.getElementById('tooltip-call'); const phoneMobile = document.getElementById('phone-mobile'); const businessHoursCall = document.getElementById('business-hours-call'); const businessHoursCallMobile = document.getElementById('business-hours-call-mobile'); const businessHoursText = 'Monday-Friday~7:00am - 9:00pm ET'; const businessDays = ['Monday', 'Friday']; const businessHours = [7,21]; const timeZone = 'ET'; const customerSupportCallTitle = 'Customer Support Call Center'; const phone = 'Customer Service: 1-800-766-7000 or Technical Web Support: 1-877-885-2081'; // Declare the current date and time const rightNow = new Date(); // Set phone to call answerCall.setAttribute("href", `tel:${phone}`); // STEP 1: If it's not a holiday, check if it's a working day let isItAWorkDay = false; //Some variables for checking the days. let workDayFirst = businessDays[0]; let workDayLast = businessDays[1]; // Changes the work day name string to a number, starts with Sunday/0 and ends with Saturday/6 function changeDayToNumber(x) { let newDay = x; const listOfDays = ["Sunday", "Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday"]; for (let i = 0; i<listOfDays.length; i++){ if ( newDay == listOfDays[i]) { newDay = [i] ; return newDay; } else { //nothing happens } } } let convertedWorkDayFirst = changeDayToNumber(workDayFirst); let convertedWorkDayLast = changeDayToNumber(workDayLast); // function checkForWorkDay() { let today = rightNow.getDay(); if (today >= convertedWorkDayFirst && today <= convertedWorkDayLast ){ isItAWorkDay = true; console.log("Is it a work day? " + isItAWorkDay); return isItAWorkDay; } else { //nothing happens console.log("Is it a work day? " + isItAWorkDay); return isItAWorkDay; } } // STEP 2: If it is a working day, check if it's within business hours let isItWithinWorkHours; // Some variables for checking the time difference const timeZoneBase = 180; // Eastern Time base (180 for summer time, 240 for winter time), should change depending on country/area/summer-winter time const userTimeZone = rightNow.getTimezoneOffset(); let timeZoneDifference = userTimeZone - timeZoneBase; let compareTimeZone = (timeZoneDifference/60)-1; let timeAtOrigin = rightNow.getHours()+compareTimeZone; timeAtOrigin = timeAtOrigin*100; let businessHoursStart = businessHours[0]*100; let businessHoursEnd = businessHours[1]*100; // Check if current time falls within business hours function checkForWorkHours () { if(timeAtOrigin >= businessHoursStart && timeAtOrigin <= businessHoursEnd) { isItWithinWorkHours = true; console.log("Is it within working hours? " + isItWithinWorkHours); return isItWithinWorkHours } else { isItWithinWorkHours = false; console.log("Is it within working hours? " + isItWithinWorkHours); return isItWithinWorkHours; } } // STEP 3: Assemble everything checkForWorkDay(); // TEST: isItAWorkDay = false; if (isItAWorkDay == true){ checkForWorkHours(); //TEST: isItWithinWorkHours = false; if (isItWithinWorkHours == true){ console.log("We're open!"); } else { console.log("We are closed for business."); answerCall.classList.add("answer-pod-disabled"); } } else { console.log("We are closed for business."); answerCall.classList.add("answer-pod-disabled"); } // BONUS: Put the actual business hours in the tooltip let phoneVerbiage = `<strong>${customerSupportCallTitle}</strong><br><span>${phone}</span>`; phoneMobile.innerHTML = phoneVerbiage; businessHoursCallMobile.innerHTML = businessHoursText; //BONUS: Tooltip content changes depending on whether the pod is enabled of disabled. if(answerCall.classList.contains('answer-pod-disabled')){ tooltipCall.innerHTML = `<strong>${customerSupportCallTitle} Hours</strong><br><span>${businessHoursText}</span><br><br> *Holiday Hours Excluded`; } else { tooltipCall.innerHTML = phoneVerbiage; } </script><script> var elements = document.querySelectorAll('.answer-pod-disabled'); for(const e of elements)e.removeAttribute('href'); </script></div></div></div><div class="parbase section reference"><div style="display:inline;" class="cq-dd-paragraph"><div class="openHtml parbase openhtml_3c4e"><script> function addAnalytics(element, eventAction, eventLocation,){ const selectedElement = document.querySelector(element); //selectedElement.style.cssText += 'border: 10px solid black'; selectedElement.addEventListener('click', () => { fisherDataLayer.generalData.pageType = 'Help & Support Center'; fisherDataLayer.eventAction = eventAction; fisherDataLayer.eventLocation = eventLocation; fisherDataLayer.events = 'event160'; _satellite.track('event_tracking'); }); } function addAnalyticsAccordion(element, eventAction, eventLocation,){ const selectedElement = document.querySelector(element); //selectedElement.style.cssText += 'border: 10px solid black'; let status; let counter = 0; selectedElement.addEventListener('click', () => { counter += 1; if(counter % 2 == 0){ status = "|Collapse"; } else { status = "|Expand"; } fisherDataLayer.generalData.pageType = 'Help & Support Center'; fisherDataLayer.eventAction = eventAction + status; fisherDataLayer.eventLocation = eventLocation; fisherDataLayer.events = 'event160'; _satellite.track('event_tracking'); }); } function addAnalyticsHover(element, eventAction, eventLocation,){ const selectedElement = document.querySelector(element); //selectedElement.style.cssText += 'border: 10px solid black'; selectedElement.addEventListener('mouseenter', () => { fisherDataLayer.generalData.pageType = 'Help & Support Center'; fisherDataLayer.eventAction = eventAction; fisherDataLayer.eventLocation = eventLocation; fisherDataLayer.events = 'event160'; _satellite.track('event_tracking'); }); } function addAnalyticsBatch(element, eventAction, eventLocation,){ const selectedElements = document.querySelectorAll(element); for(const e of selectedElements) { //e.style.cssText += 'border: 10px solid blue'; e.addEventListener('click', () => { fisherDataLayer.generalData.pageType = 'Help & Support Center'; fisherDataLayer.eventAction = eventAction; fisherDataLayer.eventLocation = eventLocation; fisherDataLayer.events = 'event160'; _satellite.track('event_tracking'); }); } } //HELP SUPPORT MAIN PODS addAnalyticsBatch('[title="orders-returns"] a', "Orders & Returns", "Main Pods"); addAnalyticsBatch('[title="quotes-pricing"] a', "Quotes & Pricing", "Main Pods"); addAnalyticsBatch('[title="products-documentation"] a', "Products & Documentation", "Main Pods"); addAnalyticsBatch('[title="account-settings"] a', "Account & Settings", "Main Pods"); //FAQS // ORDERS & RETURNS addAnalytics('[href="#tab1"]', "Orders & Returns Tab", "FAQs | Orders & Returns"); addAnalyticsAccordion('[for="o-r-01"]', "How do I check my order status?", "FAQs | 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Orders & Returns"); // ACCOUNTS & INVOICES addAnalytics('[href="#tab2"]', "Accounts & Invoices Tab", "FAQs | Accounts & Invoices"); addAnalyticsAccordion('[for="a-i-01"]', "How do I create a profile?", "FAQs | Accounts & Invoices"); addAnalytics('[for="a-i-01"] + .tab-content a', "FAQ: Creating a New Profile", "FAQs | Accounts & Invoices"); addAnalyticsAccordion('[for="a-i-02"]', "How and when do I apply for a business account?", "FAQs | Accounts & Invoices"); addAnalytics('[for="a-i-02"] + .tab-content a', "FAQ: Applying for a Business Account", "FAQs | Accounts & Invoices"); addAnalyticsAccordion('[for="a-i-03"]', "How do I apply my contract pricing online?", "FAQs | Accounts & Invoices"); addAnalytics('[for="a-i-03"] + .tab-content a', "FAQ: Applying Contract Pricing", "FAQs | Accounts & Invoices"); addAnalyticsAccordion('[for="a-i-04"]', "How do I view and download invoices?", "FAQs | Accounts & Invoices"); addAnalytics('[for="a-i-04"] + .tab-content a', "FAQ: Obtaining an Invoice", "FAQs | Accounts & Invoices"); addAnalyticsAccordion('[for="a-i-05"]', "How do I reset my username or password?", "FAQs | Accounts & Invoices"); addAnalytics('[for="a-i-05"] + .tab-content a', "FAQ: Changing Your Password", "FAQs | Accounts & Invoices"); addAnalyticsAccordion('[for="a-i-06"]', "How do I request fund tracking?", "FAQs | Accounts & Invoices"); addAnalytics('[for="a-i-06"] + .tab-content a', "FAQ: Tracking Funds", "FAQs | Accounts & Invoices"); addAnalytics('[title="faqs-link-01"]', "complete this form", "FAQs | Accounts & Invoices"); addAnalyticsAccordion('[for="a-i-07"]', "How do I become an administrator?", "FAQs | Accounts & Invoices"); addAnalytics('[for="a-i-07"] + .tab-content a', "FAQ: Creating User Groups", "FAQs | Accounts & Invoices"); addAnalyticsAccordion('[for="a-i-08"]', "How do I link my profile to a business account?", "FAQs | Accounts & Invoices"); addAnalytics('[for="a-i-08"] + .tab-content a', "FAQ: Linking Your Profile to a Business Account", "FAQs | Accounts & Invoices"); addAnalyticsAccordion('[for="a-i-09"]', "How do I create and track funds?", "FAQs | Accounts & Invoices"); addAnalytics('[for="a-i-09"] + .tab-content a', "FAQ: Tracking Funds", "FAQs | Accounts & Invoices"); addAnalyticsAccordion('[for="a-i-10"]', "How do I create purchasing rules for my organization?", "FAQs | Accounts & Invoices"); addAnalytics('[for="a-i-10"] + .tab-content a', "FAQ: Managing Fund & Dollar Rules", "FAQs | Accounts & Invoices"); // QUOTES & PRICING addAnalytics('[href="#tab3"]', "Quotes & Pricing Tab", "FAQs | Quotes & Pricing"); addAnalyticsAccordion('[for="q-p-01"]', "Who has access to the web quotes I've generated?", "FAQs | Quotes & Pricing"); addAnalytics('[for="q-p-01"] + .tab-content a', "FAQ: Accessing Web Quotes", "FAQs | Quotes & Pricing"); addAnalyticsAccordion('[for="q-p-02"]', "Will shipping or tax be included in my web quote?", "FAQs | Quotes & Pricing"); addAnalytics('[for="q-p-02"] + .tab-content a', "FAQ: Understanding Web Quote Pricing", "FAQs | Quotes & Pricing"); addAnalyticsAccordion('[for="q-p-03"]', "Which products are eligible for web quotes?", "FAQs | Quotes & Pricing"); addAnalytics('[for="q-p-03"] + .tab-content a', "FAQ: Products Elegible for Web Quotes", "FAQs | Quotes & Pricing"); addAnalyticsAccordion('[for="q-p-04"]', "How do I redeem a promotion?", "FAQs | Quotes & Pricing"); addAnalytics('[for="q-p-04"] + .tab-content a', "FAQ: Redeeming Promotions", "FAQs | Quotes & Pricing"); addAnalyticsAccordion('[for="q-p-05"]', "Can I take advantage of promotions if I’m a healthcare practitioner?", "FAQs | Quotes & Pricing"); addAnalytics('[for="q-p-05"] + .tab-content a', "FAQ: Finding Special Offers and Programs", "FAQs | Quotes & Pricing"); // PRODUCTS & DOCUMENTATION addAnalytics('[href="#tab4"]', "Products & Documentation Tab", "FAQs | Products & Documentation"); addAnalyticsAccordion('[for="s-b-01"]', "How do I search for products?", "FAQs | Products & Documentation"); 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p:nth-child(3) > a', "FAQ: Searching for Products", "FAQs | Products & Documentation"); addAnalytics('[title="faqs-link-02"]', "this page", "FAQs | Accounts & Invoices"); //WHAT'S NEW addAnalytics('[title="whats-new-01"]', "Understand the Different Account Types", "What's New"); addAnalytics('[title="whats-new-02"]', "Finding the Right Product Certificates", "What's New"); addAnalytics('[title="whats-new-03"]', "Save Items for Later", "What's New"); // ANSWER PODS //addAnalyticsHover('#answer-call', "Call Us", "Answer Pods"); addAnalytics('#answer-email', "Email Us", "Answer Pods"); const answerChatAnalytics = document.getElementById('answer-chat'); if(answerChatAnalytics.classList.contains('answer-pod-disabled')) { addAnalyticsHover('#answer-chat', "Chat With Us|Disabled Hover", "Answer Pods"); addAnalytics('#answer-chat', "Chat With Us|Disabled Click", "Answer Pods"); } else { addAnalytics('#answer-chat', "Chat With Us|Active Click", "Answer Pods"); } const answerCallAnalytics = 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