Twilio CustomerAI

<!DOCTYPE html> <html lang="en"> <head> <meta name="pageKey" content="d_products_marketplace_guest_product_details_page">  <meta name="locale" content="en_US"> <meta id="config" data-app-version="0.0.999" data-call-tree-id="AAYn4I7TUi0lRhNR57zzHg==" data-multiproduct-name="marketplaces-guest-frontend" data-service-name="marketplaces-guest-frontend" data-browser-id="a5ce13ff-e0c4-4ab7-8e5d-ecff232d574e" data-enable-page-view-heartbeat-tracking data-page-instance="urn:li:page:d_products_marketplace_guest_product_details_page;20gJlb/7QP69pcvfcrMYgA==" data-disable-jsbeacon-pagekey-suffix="false" data-member-id="0" data-logout-url="/uas/logout"> <link rel="canonical" href="https://www.linkedin.com/products/twilio-inc--twilio-customerai/">      <link rel="icon" href="https://static.licdn.com/aero-v1/sc/h/al2o9zrvru7aqj8e1x2rzsrca"> <script> function getDfd() {let yFn,nFn;const p=new Promise(function(y, n){yFn=y;nFn=n;});p.resolve=yFn;p.reject=nFn;return p;} window.lazyloader = getDfd(); window.tracking = getDfd(); window.impressionTracking = getDfd(); window.ingraphTracking = getDfd(); window.appDetection = getDfd(); window.pemTracking = getDfd(); </script>  <title>Twilio CustomerAI | LinkedIn</title> <meta name="description" content="Twilio CustomerAI | Twilio’s CustomerAI technology couples the power of large language models (LLMs) with real-time customer data flowing through Twilio’s Customer Engagement Platform, helping companies better understand and unlock the potential of their customers while providing deeper value through generative and predictive artificial intelligence (AI). As the leader in both data and communications, Twilio provides a deep understanding for customers, the ability to activate that understanding, and ultimately, the ability to learn from every single interaction to constantly improve the next. Twilio brings this data and communications together, and helps to accelerate this flywheel with CustomerAI."> <meta property="og:title" content="Twilio CustomerAI | LinkedIn"> <meta property="og:description" content="Twilio CustomerAI | Twilio’s CustomerAI technology couples the power of large language models (LLMs) with real-time customer data flowing through Twilio’s Customer Engagement Platform, helping companies better understand and unlock the potential of their customers while providing deeper value through generative and predictive artificial intelligence (AI). As the leader in both data and communications, Twilio provides a deep understanding for customers, the ability to activate that understanding, and ultimately, the ability to learn from every single interaction to constantly improve the next. Twilio brings this data and communications together, and helps to accelerate this flywheel with CustomerAI."> <meta property="og:type" content="website"> <meta property="og:url" content="https://www.linkedin.com/products/twilio-inc--twilio-customerai/"> <meta property="og:image" content="https://media.licdn.com/dms/image/v2/D4E33AQH4hTvs9abSlQ/productpage-logo-image_100_100/productpage-logo-image_100_100/0/1692744638643/twilio_inc__twilio_customerai_logo?e=2147483647&v=beta&t=CtudplONrO4NcmJEvS-_KM76gJF5raX5D2Up9lOw_rY"> <meta name="twitter:card" content="summary"> <meta name="twitter:site" content="@linkedin"> <meta name="twitter:title" content="Twilio CustomerAI | LinkedIn"> <meta name="twitter:description" content="Twilio CustomerAI | Twilio’s CustomerAI technology couples the power of large language models (LLMs) with real-time customer data flowing through Twilio’s Customer Engagement Platform, helping companies better understand and unlock the potential of their customers while providing deeper value through generative and predictive artificial intelligence (AI). As the leader in both data and communications, Twilio provides a deep understanding for customers, the ability to activate that understanding, and ultimately, the ability to learn from every single interaction to constantly improve the next. Twilio brings this data and communications together, and helps to accelerate this flywheel with CustomerAI."> <meta name="twitter:image" content="https://media.licdn.com/dms/image/v2/D4E33AQH4hTvs9abSlQ/productpage-logo-image_100_100/productpage-logo-image_100_100/0/1692744638643/twilio_inc__twilio_customerai_logo?e=2147483647&v=beta&t=CtudplONrO4NcmJEvS-_KM76gJF5raX5D2Up9lOw_rY"> <meta name="clientSideIngraphs" content="1" data-gauge-metric-endpoint="/services/api/ingraphs/gauge" data-counter-metric-endpoint="/services/api/ingraphs/counter"> <meta name="robots" content="noarchive"> <link rel="stylesheet" href="https://static.licdn.com/aero-v1/sc/h/5su320t4sfzdwujc6n1qr9ief">  </head> <body dir="ltr">  <a href="#main-content" class="skip-link btn-md btn-primary absolute z-11 -top-[100vh] focus:top-0"> Skip to main content </a> <header class="header base-detail-page__header px-mobile-container-padding bg-color-background-container global-alert-offset"> <nav class="nav pt-1.5 pb-2 flex 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overflow-hidden pb-[calc((134/782)*100%)]"> <div class="cover-img__image-position absolute top-0 right-0 bottom-0 left-0 "> <img class="cover-img__image relative w-full h-full object-cover" src="https://media.licdn.com/dms/image/v2/D561BAQHY52PsTsHGlA/company-background_10000/company-background_10000/0/1728315242633/twilio_inc__cover?e=2147483647&v=beta&t=75TMZe9HT0bd17Sz1gtxh1lFaMGEi-_rempk254LUzM" loading="lazy" data-embed-id="cover-image" alt> </div> </div>  </figure> <div class="top-card-layout__card relative p-2 papabear:p-details-container-padding"> <div class="top-card-layout__entity-image-container flex"> <img class="inline-block relative w-12 h-12 top-card-layout__entity-image shadow-color-shadow shadow-[0_4px_12px] border-2 border-solid border-color-surface mt-[-70px] mb-[14px] papabear:border-4 papabear:mt-[-100px] papabear:mb-[18px]" 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href="/products/categories/conversational-ai-software?trk=products_details_guest_product_category" data-tracking-control-name="products_details_guest_product_category" data-tracking-will-navigate="true">Conversational AI Software</a> by <a href="https://www.linkedin.com/company/twilio-inc-/?trk=products_details_guest_organization_page" data-tracking-control-name="products_details_guest_organization_page" data-tracking-will-navigate="true">Twilio</a> </span> </h2> <h3 class="top-card-layout__first-subline font-sans text-md leading-open text-color-text-low-emphasis"> <div class="face-pile flex top-card__face-pile"> <div class="face-pile__images-container self-start flex-shrink-0 mr-1 leading-[1]"> <img class="inline-block relative rounded-[50%] w-4 h-4 face-pile__image border-1 border-solid border-color-transparent -ml-2 first:ml-0" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/4pffa87inh3xi5owxxpg7ucyk" data-ghost-classes="bg-color-entity-ghost-background" 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data-tracking-control-name="products_details_guest_ellipsis-menu-semaphore" data-semaphore-input> <span class="text-md text-color-text" data-attr="title"></span> </button> </li> </template> <template id="semaphore-action-template"> <li class="px-2 py-1" data-semaphore-item="action" data-semaphore-type> <span class="text-md font-medium inline-block my-1" data-attr="body"></span> <button class="w-full text-color-text" data-tracking-control-name="products_details_guest_ellipsis-menu-semaphore" data-semaphore-input> <span class="text-md text-left inline-block w-[calc(100%-24px)]" data-attr="title"></span> <icon class="float-right w-[24px] h-[24px] opacity-60" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/bib7g6ntpj66fbkg8zzh0psp2"></icon> </button> </li> </template> <template id="semaphore-action-radio-template"> <li class="px-2 py-1" data-semaphore-item="action"> <label> <div class="flex"> <input class="scale-150" data-tracking-control-name="products_details_guest_ellipsis-menu-semaphore" name="semaphore-action" value data-semaphore-input type="radio"> <span class="text-md inline-block ml-1" data-attr="title"></span> </div> <span class="text-sm text-left inline-block w-[calc(100%-24px)] opacity-60 pl-[30px]" data-attr="body"></span> </label> </li> </template> <template id="semaphore-openlink-template"> <li class="px-2 py-1" data-semaphore-item="openlink"> <a class="text-color-text hover:no-underline visited:text-color-text" data-semaphore-input data-tracking-control-name="products_details_guest_ellipsis-menu-semaphore" href target="_blank" data-tracking-will-navigate> <span class="text-md text-color-text font-normal inline-block" data-attr="title"></span> <span class="text-sm text-color-text font-normal inline-block w-[calc(100%-24px)] opacity-60" data-attr="body"></span> <icon class="float-right w-[24px] h-[24px] opacity-60" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/481psuouj1lu3q2laho6vqwhn"></icon> </a> </li> </template> <template id="semaphore-result-template"> <p class="semaphore-options-container__item pl-2 pb-2" data-semaphore-item="result"> <span class="text-sm font-normal text-color-text-secondary" data-attr="thanks-text-body"></span> <a class="text-sm font-semibold text-color-link" href="https://www.linkedin.com/help/linkedin/answer/37822" target="_blank" data-attr="thanks-help-center-link" data-tracking-control-name="products_details_guest_ellipsis-menu-semaphore-help-center" data-tracking-will-navigate data-semaphore-input></a> </p> </template> </li> </ul>  </div> </div>  </div> </section> <section class="about"> <h2 class="t-24">About</h2> <p class="t-16">Twilio’s CustomerAI technology couples the power of large language models (LLMs) with real-time customer data flowing through Twilio’s Customer Engagement Platform, helping companies better understand and unlock the potential of their customers while providing deeper value through generative and predictive artificial intelligence (AI).<br/><br/>As the leader in both data and communications, Twilio provides a deep understanding for customers, the ability to activate that understanding, and ultimately, the ability to learn from every single interaction to constantly improve the next.<br/><br/>Twilio brings this data and communications together, and helps to accelerate this flywheel with CustomerAI.<br/></p>  </section> <hr> <section class="media-section"> <h2 class="t-24">Media</h2> <button aria-label="View Twilio CustomerAI" class="media-section__primary-item-button media-section__media-item-button" data-modal="products-media-modal-outlet" data-tracking-control-name="products_details_guest_media_primary_item" type="button"> <div class="media-section__primary-item">  <img alt="Twilio CustomerAI" class="media-section__thumbnail" 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data-delayed-url="https://media.licdn.com/dms/image/sync/v2/D5627AQF5JQ5VHQgWDg/articleshare-shrink_800/articleshare-shrink_800/0/1711135423738?e=1733302800&v=beta&t=15bBPxecpW1mufrpR1RsPNIysnq718J4C2TOzIwo0N8"> </div> </button> </div> </section> <div class>  <div id="media-modal" class="modal media-modal " data-outlet="products-media-modal-outlet">  <div class="modal__overlay flex items-center bg-color-background-scrim justify-center fixed bottom-0 left-0 right-0 top-0 opacity-0 invisible pointer-events-none z-[1000] transition-[opacity] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.17s] py-4"> <section aria-modal="true" role="dialog" aria-labelledby="media-modal-modal-header" tabindex="-1" class="max-h-full modal__wrapper overflow-auto p-0 bg-color-background-container max-w-[1128px] min-h-[160px] relative scale-[0.25] shadow-sm shadow-color-border-faint transition-[transform] ease-[cubic-bezier(0.25,0.1,0.25,1.0)] duration-[0.33s] focus:outline-0 w-[774px] babybear:w-[360px] rounded-md"> <h2 id="media-modal__header" class="media-modal__header"> Products media viewer </h2> <button class="modal__dismiss btn-tertiary h-[40px] w-[40px] p-0 rounded-full indent-0 media-modal__dismiss-btn" aria-label="Dismiss" data-tracking-control-name="products_details_guest_media_modal_dismiss_btn"> <icon class="modal__dismiss-icon modal__dismiss--with-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/gs508lg3t2o81tq7pmcgn6m2"></icon> </button> <main class="modal__main w-full "> <button class="media-modal__nav-button media-modal__prev-button" data-tracking-control-name="products_details_guest_media_modal_prev" aria-label="View previous" data-direction="prev"> <icon data-delayed-url="https://static.licdn.com/aero-v1/sc/h/biyhhk26d5ai5a5kecpbldvm0"></icon> </button> <div class="media-modal__main"> <section class="slide-list overflow-hidden relative media-modal__slide-list" data-disabled="true"> <header class="slide-list__header sticky left-0 flex items-center flex-wrap mb-2">  </header> <ul class="slide-list__list items-stretch flex list-none transition-all duration-slow ease-standard "> <li class="media-modal__media-item " data-media-item="0"> <div class="media-modal__media-item-content"> <img alt="Twilio CustomerAI" class="media-modal__image" data-delayed-url="https://media.licdn.com/dms/image/v2/D4E33AQGUuLUKjyV5QQ/productpage-image_1128_635/productpage-image_1128_635/0/1692213010787/twilio_inc__twilio_customerai_image?e=2147483647&v=beta&t=3h5avHQSs9iBvvZJkotFlJAuEDxxyczb2j5fuCEvmnI"> <h3 class="t-16 t-white">Twilio CustomerAI</h3> <p class="t-14 t-white t-white--light">Twilio’s CustomerAI technology couples the power of large language models (LLMs) with real-time customer data flowing through Twilio’s Customer Engagement Platform, helping companies better understand and unlock the potential of their customers while providing deeper value using predictive artificial intelligence (AI) capabilities.</p> </div> </li> <li class="media-modal__media-item " data-media-item="1"> <div class="media-modal__media-item-content"> <div class="embed-video__video-container"> <iframe class="embed-video__video-player" title="Youtube video iframe" data-src="https://www.youtube-nocookie.com/embed/uGUrQf5yMME?modestbranding=1&rel=0&autoplay=1" frameborder="0" scrolling="no" allowfullscreen tabindex="0" allow="autoplay;" loading="lazy" width="740"> </iframe> </div> <h3 class="t-16 t-white">Introducing Twilio CustomerAI</h3> <p class="t-14 t-white t-white--light">Twilio CustomerAI empowers businesses to combine living customer profiles and real-time engagement data together with powerful intelligence to connect the dots across the entire lifecycle. Create more value by leveraging predictive and generative AI in order to truly understand and meet the needs of every single customer. Plus, contextualize and activate every interaction designed specifically for them. The future is coming to life—faster than you think—with Twilio CustomerAI. Cli</p> </div> </li> </ul>  </section> </div> <button class="media-modal__nav-button media-modal__next-button" data-tracking-control-name="products_details_guest_media_modal_next" aria-label="View next" data-direction="prev"> <icon data-delayed-url="https://static.licdn.com/aero-v1/sc/h/73nr9uepxmoglbtk1070omywz"></icon> </button> </main>  </section> </div> </div> </div> <hr>  </div> </section> <section class="right-rail papabear:w-right-rail-width papabear:ml-column-gutter mamabear:max-w-[790px] mamabear:px-mobile-container-padding babybear:max-w-[790px] babybear:px-mobile-container-padding"> <section class="show-more-less-products-section"> <h3 class="show-more-less-products-section__title t-24"> Similar products </h3> <div class="show-more-less">  <ul data-max-num-to-show="4" class="show-more-less__list show-more-less__list--hide-after-4" data-impression-id="products_details_guest_similar_products_section_similar_products_section_show-more-less"> <li class="result-card 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