CINXE.COM

Kontakt zum Kundenservice

<!doctype html><html> <head> <meta name="dcterms.audience" content="global" /> <meta name="format-detection" content="telephone=no" /> <meta name="google" content="nositelinkssearchbox" /> <meta name="dcterms.rightsHolder" content="1996 - 2024 AbeBooks, Inc." /> <link rel="icon" href="https://www.abebooks.de/favicon.ico" type="image/x-icon"> <meta name="viewport" content="initial-scale=1.0, maximum-scale=1.0, user-scalable=0, width=device-width" /> <script data-test-id="global-init-data"> window["abebooks"] = window["abebooks"] || {}; window["abeDomain"] = "https://www.abebooks.de"; window["abeCDN"] = "//assets.prod.abebookscdn.com"; window["abeLang"] = { locale:"de",lang:"de" }; window["basketAction"] = "d"; window["basketCount"] = ""; window["timerPix"] = { layout:"r", isMobile:"na", template: "inkcuff" }; </script> <script data-test-id="csa-init-data"> var csaData = { "site": { "Application": "PROD:abebooks.de", "Events.Namespace": "csa_other", "ObfuscatedMarketplaceId": "A17VAIHV2I76GN", "Events.SushiEndpoint": "https://unagi.amazon.com/1/events/com.amazon.csm.csa.prod", "CacheDetection.RequestID": null, "CacheDetection.Callback": null, "LCP.elementDedup": 1, "lob": "22" }, "page": { "pageType": "inkcuff", "subPageType": null, "pageTypeId": null }, "request": { "requestId": "", "sessionId": "" } } </script> <script defer data-test-id="script-utils" src="//assets.prod.abebookscdn.com/cdn/de/scripts/combined/global-utils-bed38b8df2.js"></script> <script defer data-test-id="script-csa" src="//assets.prod.abebookscdn.com/cdn/de/scripts/combined/csa-e1eb0c2351.js"></script> <script defer data-test-id="script-base" src="//assets.prod.abebookscdn.com/cdn/de/scripts/combined/global-base-89f5a62c44.js"></script> <script defer data-test-id="script-toggle" src="//assets.prod.abebookscdn.com/cdn/de/scripts/sitenavtoggle-451a235902.js"></script> <script defer data-test-id="script-ie" src="//assets.prod.abebookscdn.com/cdn/de/scripts/vendor/ie-polyfill.bundle-8ea21bfcae.js"></script> <script defer data-test-id="script-react" src="//assets.prod.abebookscdn.com/cdn/de/scripts/vendor/react16.bundle-2afa8456c8.js"></script> <script defer data-test-id="script-suggest" src="//assets.prod.abebookscdn.com/cdn/de/scripts/components/autosuggest-0dc1acc7a8.js"></script> <script defer data-test-id="script-consent" src="//assets.prod.abebookscdn.com/cdn/de/scripts/components/cookieconsent-441b2c3858.js"></script> <link data-test-id="global-css-import" rel="stylesheet" href="//assets.prod.abebookscdn.com/cdn/de/docs/CSS/global/base-dfc91bfb7f.css" type="text/css" media="all"> <style> html.a-ember > body { font-family: "Amazon Ember", "Helvetica Neue", Helvetica, Arial, sans-serif !important } #a-page #page-container > .a-row { background: #fff } #a-page #main-1 { padding-left: 10px } #a-page #main-1 > .a-row { max-width: 1240px; margin: 0 auto } #a-page #main-1 > .a-row > .a-span8 { width: inherit !important; margin: 24px 0 36px !important } #a-page .contact-us-phone-number-input td.input-prefix-field-wrapper, #a-page .contact-us-phone-number-input td.input-prefix-label { display: block; margin: 10px 0; padding: 0 } #a-page .a-size-base.a-link-emphasis.contact-us-breadcrumb::after { display: none } #a-page .a-size-base.a-link-emphasis.contact-us-breadcrumb { padding-left: 10px; position: relative } #a-page .a-size-base.a-link-emphasis.contact-us-breadcrumb::before { content: ""; border: solid; padding: 1.75px; border-width: 1px 1px 0 0; position: absolute; top: 50%; left: 3px; transform: translateY(-50%) rotate(225deg) } #a-page #contact-us-email-address { width: 100% } #a-page #contact-us-main-content { padding-left: 0 !important } #a-page #main-1 > .a-row > .a-column { min-height: 0 } #a-page #accordion-wrapper-0, #a-page #group-header-0, #a-page .contact-us-topic-problem-header { padding-left: 0 !important } #a-page .a-span8 { width: inherit !important } #a-page .a-fixed-left-grid > .a-fixed-left-grid-inner { padding-left: 0 !important } #a-page #contact-us-faqs-divider > .a-divider-inner::after { margin: 22px 0 -36px !important } #a-page .a-fixed-left-grid > .a-fixed-left-grid-inner > .a-col-right { float: none !important; width: auto !important; overflow: hidden } #a-page .a-fixed-left-grid > .a-fixed-left-grid-inner > .a-col-left { margin-left: 0 !important; word-wrap: break-word } #a-page .alert-warning { border: 3px solid #fead77; box-shadow: 0 0 0 2px #ff8f00 } #a-page .alert { background-color: #fafafa; border-radius: 4px; font-size: 13px; padding: 15px 25px 15px 50px; position: relative; margin: 24px 10px 0 } #a-page .alert-warning > [role=img] { background-image: url(//assets.prod.abebookscdn.com/cdn/shared/images/common/alerts/alert-warning.svg) } #a-page .alert > [role=img] { background-repeat: no-repeat; background-position: center center; width: 25px; height: 25px; position: absolute; left: 15px; top: 12px } @media (max-width: 665px) { #a-page .a-fixed-left-grid > .a-fixed-left-grid-inner > .a-fixed-left-grid-col.a-col-left { float: none !important; width: inherit !important } #a-page #accordion-wrapper-0, #a-page #contact-us-topics-0 { margin-bottom: 0 !important; padding-bottom: 0 !important } #a-page #page-container { min-width: 360px } } </style> <title>Kontakt zum Kundenservice</title> <meta name="description" content="Wenden Sie sich mit Ihren Fragen an uns – wir antworten Ihnen innerhalb von wenigen Tagen." /> <!-- inject webpack assets --> <script type="text/javascript" src="https://m.media-amazon.com/images/S/sash/jMO35pmtdjZjCVC.js?name=app" crossorigin="anonymous" defer></script> <meta name="viewport" content="width=device-width, initial-scale=1"> </head> <body class=" "> <div id="page-body"> <div class="slot" id="top-0"><header id="abe-top" data-test-id="header-locale" data-cy="header" role="banner" class="locale-de"> <div id="abe-gdpr-banner"></div> <a id="skip-main-nav-link" class="skip-link" href="#content-main">Zum Hauptinhalt</a> <div id="abe-header"> <div class="top-nav"> <div class="wrapper cf abenav-belt"> <div class="abenav-belt-left"> <a id="logo" href="https://www.abebooks.de/?cm_sp=TopNav-_-inkcuff-_-Logo"> <span class="sr-only">AbeBooks.de</span> </a> </div> <div class="abenav-belt-fill"> <form id="header-searchbox-form" method="post" action="https://www.abebooks.de/servlet/SearchResults" name="quickSearch_B" role="search" accept-charset="ISO-8859-1"> <input type="hidden" id="cm-tag" name="cm_sp" value="SearchF-_-topnav-_-Results" /> <input type="hidden" value="t" name="sts" /> <input type="hidden" value="on" name="searchprefs" /> <input name="ds" value="20" type="hidden" /> <fieldset class="gnav-searchbox"> <div class="gnav-searchbox-left"> <div class="gnav-searchbox-field"> <input class="gnav-searchbox-input" id="header-searchbox-input" type="text" spellcheck="false" maxlength="100" name="kn" aria-label="Bücher suchen"/> <div class="abeui-autosuggest" data-id="header-searchbox-input" data-name="kn" data-replace-id="header-searchbox-input" data-cm-id="cm-tag" data-cm-default="SearchF-_-topnav-_-Results" data-cm-selected="SearchF-_-TopNavISS-_-Results" data-class-name="gnav-searchbox-input" data-auto-submit="true" data-placeholder="Suche nach Stichwort, Titel, Autor oder ISBN"></div> </div> <div class="gnav-searchbox-right"> <button class="gnav-searchbox-button" id="header-searchbox-button" type="submit"><span>Suchen</span></button> </div> </div> </fieldset> </form> </div> <div class="abenav-belt-right"> <div id="account-nav" class="cf"> <a id="sign-on" href="https://www.abebooks.de/servlet/LoginDirector?cm_sp=TopNav-_-inkcuff-_-Login">Login</a><a id="my-account" class="hidden-xs" href="https://www.abebooks.de/servlet/MembersMenuPL?cm_sp=TopNav-_-inkcuff-_-MMM">Nutzerkonto</a><a id="basket" href="https://www.abebooks.de/servlet/ShopBasketPL?cm_sp=TopNav-_-inkcuff-_-SB"><span class="deftext">Warenkorb</span><span class="basket-icon">&nbsp;</span><span id="bskc" class="hide"></span></a><a id="help" class="hidden-xs" href="https://www.abebooks.de/kaeuferhilfe/?cm_sp=TopNav-_-inkcuff-_-Help">Hilfe</a> </div> </div> </div> </div> <div id="main-navigation"> <div class="wrapper"> <nav class="cf"> <button id="mobile-menu" aria-controls="nav-wrapper" aria-expanded="false" type="button" aria-label="Hauptmenü öffnen"> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="toggle-text">Menü</span> </button> <div id="header-searchbox-container-m" class="gnav-searchbox-container-m"> <form id="header-searchbox-form-m" method="post" action="https://www.abebooks.de/servlet/SearchResults" name="nav-mobile-search" accept-charset="ISO-8859-1"> <input type="hidden" id="cm-tag-m" name="cm_sp" value="SearchF-_-topnav-_-Results" /> <input type="hidden" value="t" name="sts" /> <input type="hidden" value="on" name="searchprefs" /> <fieldset class="gnav-searchbox-m"> <div class="gnav-searchbox-left-m"> <input id="header-searchbox-input-m" class="gnav-searchbox-input-m" type="text" spellcheck="false" maxlength="100" name="kn" aria-label="Auf AbeBooks suchen" placeholder="" /> <div class="abeui-autosuggest" data-id="header-searchbox-input-m" data-name="kn" data-replace-id="header-searchbox-input-m" data-cm-id="cm-tag-m" data-cm-default="SearchF-_-topnav-_-Results" data-cm-selected="SearchF-_-TopNavISS-_-Results" data-class-name="gnav-searchbox-input-m" data-placeholder="Auf AbeBooks suchen" data-auto-submit="true"></div> </div> <div class="gnav-searchbox-right-m"> <button id="header-searchbox-button-m" class="gnav-searchbox-button-m" type="submit" aria-label="Buch finden"><span>Buch finden</span></button> </div> </fieldset> </form> </div> <div class="nav-bar cf"> <div id="nav-wrapper" class="nav-wrapper cf abenav-slideout" tabindex="-1" aria-label="Hauptmenü"> <div id="global-nav-links" > <a id="mobile-menu-account" class="visible-xs-block" href="https://www.abebooks.de/servlet/MembersMenuPL?cm_sp=TopNav-_-inkcuff-_-MMM">Nutzerkonto</a> <a id="mobile-menu-orders" class="visible-xs-block" href="https://www.abebooks.de/servlet/BuyerOrderTrackPL?cm_sp=TopNav-_-inkcuff-_-Orders">Meine Bestellungen</a> <a id="mobile-menu-signon" class="visible-xs-block" href="https://www.abebooks.de/servlet/SignOff?cm_sp=TopNav-_-inkcuff-_-Login&ph=2">Logout</a> <a id="search-entry" class="search-entry" href="https://www.abebooks.de/servlet/SearchEntry?cm_sp=TopNav-_-inkcuff-_-Advs" title="Suchen Sie in Millionen von Artikeln">Detailsuche</a> <a id="collections-link" class="collections-link" href="https://www.abebooks.de/sammlungen/?cm_sp=TopNav-_-inkcuff-_-Collections" title="Stöbern Sie nach Büchern, Kunst &amp; Sammlerstücken">Sammlungen</a> <a id="rare-books" href="https://www.abebooks.de/antiquarische-seltene-buecher-sammlerstuecke/?cm_sp=TopNav-_-inkcuff-_-RBR" title="Entdecken Sie antiquarische und seltene Bücher">Antiquarische Bücher</a> <a id="hdr-nbc" href="https://www.abebooks.de/sammlerstuecke/?cm_sp=TopNav-_-inkcuff-_-NBC">Kunst &amp; Sammlerstücke</a> <a id="hdr-sellers" href="https://www.abebooks.de/servlet/BookstoreSearch?cm_sp=TopNav-_-inkcuff-_-Stores" title="Suchen Sie nach AbeBooks-Verkäufern aus der ganzen Welt">Verkäufer</a> <a id="hdr-sell" href="https://www.abebooks.de/Buecher-Verkaufen/?cm_sp=TopNav-_-inkcuff-_-Sell" title="Melden Sie sich als Verkäufer bei AbeBooks an">Verkäufer werden</a> <a id="mobile-menu-help" class="visible-xs-block" href="https://kundenservice.abebooks.de/buying/s/?language=de&cm_sp=TopNav-_-inkcuff-_-Help">Hilfe</a> <a id="mobile-menu-close" class="visible-xs-block text-center mobile-close" aria-="" aria-="" role="button" tabindex="0"><span>SCHLIESSEN</span></a> </div> </div> </div> </nav> </div> </div> </div> </header> </div> <div class="slot empty" id="top-1"></div> <div id="react-top-nav-slots"> <div class="slot empty" id="top-nav-0"></div> <div class="slot empty" id="top-nav-1"></div> </div> <div id="content-main"> <div class="slot empty" id="main-0"></div> <div class="slot" id="main-1"> <div class="ForgeContactUsWebsiteView" data-config='{"usingGroups":true,"showMessageCenterBanner":false,"showSalesforceStageBanner":false,"cufDomain":"kundenservice.www.abebooks.de","salesforceStage":"prod","banners":[{"localizedContent":"Die Beantwortung Ihrer Anfrage kann länger als 24 Stunden dauern. Wir arbeiten zwar so schnell wie möglich daran, Ihre Fragen zu beantworten, bitten Sie jedoch, nicht mehrere Anfragen zu demselben Problem einzureichen.","id":"GHGX9VDR4Z3C784Z"}],"userPhoneOptions":{"phoneSupportEnabled":false,"countrySelectOptions":[{"value":"1^0","label":"United States","disabled":false},{"value":"7840^1","label":"Abkhazia","disabled":false},{"value":"358^2","label":"Aland Islands","disabled":false},{"value":"61^3","label":"Australia","disabled":false},{"value":"43^4","label":"Austria","disabled":false},{"value":"1-242^5","label":"Bahamas","disabled":false},{"value":"973^6","label":"Bahrain","disabled":false},{"value":"1-246^7","label":"Barbados","disabled":false},{"value":"32^8","label":"Belgium","disabled":false},{"value":"1-441^9","label":"Bermuda","disabled":false},{"value":"975^10","label":"Bhutan","disabled":false},{"value":"55^11","label":"Brazil","disabled":false},{"value":"855^12","label":"Cambodia","disabled":false},{"value":"1^13","label":"Canada","disabled":false},{"value":"1-345^14","label":"Cayman Islands","disabled":false},{"value":"56^15","label":"Chile","disabled":false},{"value":"86^16","label":"China","disabled":false},{"value":"57^17","label":"Colombia","disabled":false},{"value":"506^18","label":"Costa Rica","disabled":false},{"value":"357^19","label":"Cyprus","disabled":false},{"value":"45^20","label":"Denmark","disabled":false},{"value":"1-809^21","label":"Dominican Republic (1-809)","disabled":false},{"value":"1-829^22","label":"Dominican Republic (1-829)","disabled":false},{"value":"1-849^23","label":"Dominican Republic (1-849)","disabled":false},{"value":"268^24","label":"Eswatini","disabled":false},{"value":"358^25","label":"Finland","disabled":false},{"value":"33^26","label":"France","disabled":false},{"value":"594^27","label":"French Guiana","disabled":false},{"value":"49^28","label":"Germany","disabled":false},{"value":"350^29","label":"Gibraltar","disabled":false},{"value":"1-473^30","label":"Grenada","disabled":false},{"value":"1-671^31","label":"Guam","disabled":false},{"value":"852^32","label":"Hong Kong","disabled":false},{"value":"36^33","label":"Hungary","disabled":false},{"value":"354^34","label":"Iceland","disabled":false},{"value":"91^35","label":"India","disabled":false},{"value":"353^36","label":"Ireland","disabled":false},{"value":"972^37","label":"Israel","disabled":false},{"value":"39^38","label":"Italy","disabled":false},{"value":"81^39","label":"Japan","disabled":false},{"value":"383^40","label":"Kosovo","disabled":false},{"value":"352^41","label":"Luxembourg","disabled":false},{"value":"60^42","label":"Malaysia","disabled":false},{"value":"230^43","label":"Mauritius","disabled":false},{"value":"52^44","label":"Mexico","disabled":false},{"value":"976^45","label":"Mongolia","disabled":false},{"value":"977^46","label":"Nepal","disabled":false},{"value":"31^47","label":"Netherlands","disabled":false},{"value":"599^48","label":"Netherlands Antilles","disabled":false},{"value":"64^49","label":"New Zealand","disabled":false},{"value":"1-670^50","label":"Northern Mariana Islands","disabled":false},{"value":"47^51","label":"Norway","disabled":false},{"value":"507^52","label":"Panama","disabled":false},{"value":"595^53","label":"Paraguay","disabled":false},{"value":"51^54","label":"Peru","disabled":false},{"value":"48^55","label":"Poland","disabled":false},{"value":"351^56","label":"Portugal","disabled":false},{"value":"1-787^57","label":"Puerto Rico (1-787)","disabled":false},{"value":"1-939^58","label":"Puerto Rico (1-939)","disabled":false},{"value":"40^59","label":"Romania","disabled":false},{"value":"65^60","label":"Singapore","disabled":false},{"value":"421^61","label":"Slovakia","disabled":false},{"value":"27^62","label":"South Africa","disabled":false},{"value":"82^63","label":"South Korea","disabled":false},{"value":"34^64","label":"Spain","disabled":false},{"value":"94^65","label":"Sri Lanka","disabled":false},{"value":"47^66","label":"Svalbard and Jan Mayen","disabled":false},{"value":"46^67","label":"Sweden","disabled":false},{"value":"41^68","label":"Switzerland","disabled":false},{"value":"66^69","label":"Thailand","disabled":false},{"value":"1-649^70","label":"Turks and Caicos Islands","disabled":false},{"value":"1-340^71","label":"U.S. Virgin Islands","disabled":false},{"value":"44^72","label":"United Kingdom","disabled":false},{"value":"598^73","label":"Uruguay","disabled":false},{"value":"379^74","label":"Vatican","disabled":false},{"value":"58^75","label":"Venezuela","disabled":false},{"value":"212^76","label":"Western Sahara","disabled":false}]},"updateEmailAddressUrl":"https://www.amazon.de/gp/css/account/info/view.html","baseUrl":"/de_DE/contact-us","csrfToken":"gpo2Qah36L3ZxRnVF3zrOAWBtzmJfTH8Ok8qAocAAAABAAAAAGdMQ5FyYXcAAAAAZAAoRfIgXogT4nuL9rqj","customerHasEmailAddress":false,"sifProfile":"ForgeCufKdp","rootTopic":{"topicGuid":"GJN2Q2ZPHEWG58LE","children":[{"topicGuid":"GRE5A4H9DMQ4DWET","parentTopicId":"GJN2Q2ZPHEWG58LE","children":[{"topicGuid":"GZPZR8VBET6HHFJS","parentTopicId":"GRE5A4H9DMQ4DWET","children":[{"topicGuid":"G376ZZQX6JUBHKM6","parentTopicId":"GZPZR8VBET6HHFJS","contactTopic":{"metadata":{"categoryName":"Create acct","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Ein Konto erstellen","id":"G376ZZQX6JUBHKM6"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/create-an-account?language\u003dde"},"localizedTitle":"So erstellen Sie ein Konto","id":"GEBXLBCYD7W9FQPZ"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GF5GHFYGLXV6P8SK","parentTopicId":"GZPZR8VBET6HHFJS","contactTopic":{"metadata":{"categoryName":"Manage buyer acct","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Ihr Käuferkonto verwalten","id":"GF5GHFYGLXV6P8SK"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/change-account-information?language\u003dde"},"localizedTitle":"So ändern Sie Ihre Kontoinformationen","id":"G2LJAJQF5BHRRZ8F"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/update-cc-details?language\u003dde"},"localizedTitle":"So aktualisieren Sie Ihre Kreditkartendaten","id":"GB5PVF9XLBZ4VFD6"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/update-password?language\u003dde"},"localizedTitle":"So aktualisieren Sie Ihr Passwort","id":"GKN395UJHZLN8FW6"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GVA3GVFNWNYB2EPV","parentTopicId":"GZPZR8VBET6HHFJS","contactTopic":{"metadata":{"categoryName":"Close buyer acct","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Ihr Käuferkonto schließen","id":"GVA3GVFNWNYB2EPV"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Manage acct - buyer","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Mein Käuferkonto","id":"GZPZR8VBET6HHFJS"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GXGRDCLESNAGZ78G","parentTopicId":"GRE5A4H9DMQ4DWET","children":[{"topicGuid":"GXLSQWDM85WCS5RW","parentTopicId":"GXGRDCLESNAGZ78G","contactTopic":{"metadata":{"categoryName":"Search","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Suche","id":"GXLSQWDM85WCS5RW"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/advanced-search?language\u003dde"},"localizedTitle":"Erweiterte Suche","id":"GU2CBDPUXUAJZ6HS"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/international-edition?language\u003dde"},"localizedTitle":"Was ist eine internationale Ausgabe?","id":"GCJG85R7VX34L42W"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/why-do-prices-vary?language\u003dde"},"localizedTitle":"Warum variieren die Preise so stark?","id":"GRDZ9M3CJG2P9S64"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/search-items-specific-seller?language\u003dde"},"localizedTitle":"Suche nach Artikeln eines bestimmten Verkäufers","id":"GPCG3DS5PUFHYYUF"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GZQUEPGXA5RL9XNN","parentTopicId":"GXGRDCLESNAGZ78G","contactTopic":{"metadata":{"categoryName":"Place order","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Eine Bestellung aufgeben","id":"GZQUEPGXA5RL9XNN"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/buy-items?language\u003dde"},"localizedTitle":"Artikel kaufen","id":"G72KY5L37AMABNBJ"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/pay-for-your-item?language\u003dde"},"localizedTitle":"So bezahlen Sie Ihren Artikel","id":"GY45QQGY2WDQXW2Q"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/cc-declined?language\u003dde"},"localizedTitle":"Warum wurde Ihre Kreditkarte abgelehnt?","id":"GH8H2UJ98CUA94FR"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GVGT6JYMR8KSB3SH","parentTopicId":"GXGRDCLESNAGZ78G","contactTopic":{"metadata":{"categoryName":"Seller info","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Informationen zum Verkäufer","id":"GVGT6JYMR8KSB3SH"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/contact-seller?language\u003dde"},"localizedTitle":"So kontaktieren Sie einen Verkäufer","id":"G6T4FVCGLGHWUH2S"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/seller-rating-meaning?language\u003dde"},"localizedTitle":"Was bedeutet die Verkäuferbewertung?","id":"GDBSZ6PGKCHB8E3B"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GFD2WSUPE8543S34","parentTopicId":"GXGRDCLESNAGZ78G","contactTopic":{"metadata":{"categoryName":"Coupons","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Gutscheine","id":"GFD2WSUPE8543S34"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/apply-trouble-shoot-coupon-code?language\u003dde"},"localizedTitle":"So wenden Sie einen Gutscheincode an und beheben Probleme damit","id":"GWRSFYBBMW42ZUQW"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/coupons-terms-conditions?language\u003dde"},"localizedTitle":"Geschäftsbedingungen für Gutscheine","id":"GXPD9MUJ4DETWHMC"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Finding \u0026 buying items","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Artikel finden \u0026 kaufen","id":"GXGRDCLESNAGZ78G"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GTXJ3DG4YP6JKPWP","parentTopicId":"GRE5A4H9DMQ4DWET","contactTopic":{"metadata":{"categoryName":"Orders","isLiveChannel":false,"usingGroups":false},"localizedTopicInfo":"\u003cp\u003e• \u003ca href\u003d\"https://www.abebooks.de/customer-service/cufrefer?topicId\u003dGTXJ3DG4YP6JKPWP\u0026groupId\u003dGRE5A4H9DMQ4DWET\"\u003eMelden Sie sich an\u003c/a\u003e, wenn Ihnen keine Optionen unter dem Thema \u003cb\u003eIhre Bestellungen\u003c/b\u003e angezeigt werden.\u003c/p\u003e","localizedTitle":"Ihre Bestellungen","id":"GTXJ3DG4YP6JKPWP"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"G6ATMPW4VD4MTLFQ","parentTopicId":"GRE5A4H9DMQ4DWET","children":[{"topicGuid":"GQCDKTXFXC35CFXP","parentTopicId":"G6ATMPW4VD4MTLFQ","contactTopic":{"metadata":{"categoryName":"Taxes","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Steuern","id":"GQCDKTXFXC35CFXP"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/transaction-tax?language\u003dde"},"localizedTitle":"Transaktionssteuer auf Ihre Bestellungen","id":"GK4PAUGNV4UST8YM"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/buyer-tax-exemption-program?language\u003dde"},"localizedTitle":"Unser Steuerbefreiungsprogramm für Käufer","id":"GESSWT5FKLQYCNC9"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GBT8CUKYS9M4SZ7T","parentTopicId":"G6ATMPW4VD4MTLFQ","contactTopic":{"metadata":{"categoryName":"Regulations","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Vorschriften","id":"GBT8CUKYS9M4SZ7T"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Taxes \u0026 regulations","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Steuern \u0026 Vorschriften ","id":"G6ATMPW4VD4MTLFQ"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"G8Q5ZHLGGNQTLRQT","parentTopicId":"GRE5A4H9DMQ4DWET","children":[{"topicGuid":"GWCNALEPEJ9ANY7Y","parentTopicId":"G8Q5ZHLGGNQTLRQT","contactTopic":{"metadata":{"categoryName":"Privacy \u0026 security","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Datenschutz \u0026 Sicherheit","id":"GWCNALEPEJ9ANY7Y"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/online-security?language\u003dde"},"localizedTitle":"Online-Sicherheit","id":"GADBMH5T2QGJLF9A"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Buyer security","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Sicherheit","id":"G8Q5ZHLGGNQTLRQT"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GDWYH2HMQK4CYMB3","parentTopicId":"GRE5A4H9DMQ4DWET","children":[{"topicGuid":"GR94VT3XMK2BAZBT","parentTopicId":"GDWYH2HMQK4CYMB3","contactTopic":{"metadata":{"categoryName":"Buyback \u0026 appraisal","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Rückkauf und Bewertung","id":"GR94VT3XMK2BAZBT"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/buyback-appraisal?language\u003dde"},"localizedTitle":"Wie hoch ist der Wert meines Artikels und werden Sie ihn ankaufen?","id":"GE74YNX8X2T592HR"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Selling items","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Verkauf von Artikeln","id":"GDWYH2HMQK4CYMB3"},"frequentlyAskedQuestions":[],"actions":[]}],"contactTopic":{"metadata":{"categoryName":"","isLiveChannel":false,"usingGroups":false},"localizedTopicInfo":"Erhalten Sie Unterstützung für Ihr Käuferkonto, bei der Suche und dem Kauf von Artikeln, Ihren Bestellungen sowie für das Rückkaufprogramm.","localizedTitle":"Kauf","id":"GRE5A4H9DMQ4DWET"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GVPSFEUMZAAHR4LG","parentTopicId":"GJN2Q2ZPHEWG58LE","children":[{"topicGuid":"GWTAH8XXWLC2FCSB","parentTopicId":"GVPSFEUMZAAHR4LG","children":[{"topicGuid":"GCWWAYHSDNCBA7JV","parentTopicId":"GWTAH8XXWLC2FCSB","contactTopic":{"metadata":{"categoryName":"Manage seller acct","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Ihr Verkäuferkonto verwalten ","id":"GCWWAYHSDNCBA7JV"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/selling/s/article/shipping-template-tool?language\u003dde"},"localizedTitle":"So legen Sie Versandkosten und -zeiten im Werkzeug für Versandvorlagen fest","id":"G6A7M8DJ5WKHY436"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/how-to-change-account-information?language\u003dde"},"localizedTitle":"Ihre Kontoinformationen ändern","id":"GDVWTYSU6BLRV5UJ"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/how-to-change-accepted-payment-methods?language\u003dde"},"localizedTitle":"So ändern Sie Ihre akzeptierten Zahlungsarten","id":"GGJGDFJCABUPKG97"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/temporarily-remove-listings?language\u003dde"},"localizedTitle":"So setzen Sie Ihr Konto auf „Im Urlaub“ und entfernen Ihre Artikel vorübergehend von der Website","id":"GPW78BGKM7LCTGDR"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GSBETFB5SY7EQCTH","parentTopicId":"GWTAH8XXWLC2FCSB","contactTopic":{"metadata":{"categoryName":"Fees \u0026 payments","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Gebühren und Zahlungen","id":"GSBETFB5SY7EQCTH"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/how-to-pay-fees?language\u003dde"},"localizedTitle":"Gebühren zahlen","id":"GBNX8GP5KC7ELZ5F"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/statements-transactions?language\u003dde"},"localizedTitle":"Aufstellungen und Transaktionen","id":"GJET5PNMY8DT7Z8H"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/downloadable-reports?language\u003dde"},"localizedTitle":"Berichte herunterladen","id":"GJLY76M5FZXQR43T"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GJ6SQTLV3ZBQ24ZU","parentTopicId":"GWTAH8XXWLC2FCSB","contactTopic":{"metadata":{"categoryName":"Taxes \u0026 regulations","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Steuern \u0026 Vorschriften ","id":"GJ6SQTLV3ZBQ24ZU"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/transaction-taxes?language\u003dde"},"localizedTitle":"Transaktionssteuern","id":"GRL7G344XDCLZUQT"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/tax-invoices-2020?language\u003dde"},"localizedTitle":"Steuerrechnungen (2020 und später)","id":"GU673ZXBZYU44EHF"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GFEA6EJ52FXUXPB5","parentTopicId":"GWTAH8XXWLC2FCSB","contactTopic":{"metadata":{"categoryName":"Seller rating","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Verkäuferbewertung","id":"GFEA6EJ52FXUXPB5"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/how-to-exclude-an-order?language\u003dde"},"localizedTitle":"Eine Bestellung von Ihrer Erfüllungsrate ausschließen","id":"GAKDQE8P7VPGADXL"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/how-do-seller-ratings-work?language\u003dde"},"localizedTitle":"Wie funktionieren Verkäuferbewertungen?","id":"G6L3RVWHCTGHXTGE"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/how-to-improve-completion-rate?language\u003dde"},"localizedTitle":"Ihre Erfüllungsrate verbessern","id":"G77BR4PHLDQQ4Z9A"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GEZCQTKNFG8JCUTA","parentTopicId":"GWTAH8XXWLC2FCSB","contactTopic":{"metadata":{"categoryName":"Selling policies","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Richtlinien für den Verkauf","id":"GEZCQTKNFG8JCUTA"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/selling-policies?language\u003dde"},"localizedTitle":"Unsere wichtigsten Verkäuferrichtlinien","id":"GV933P9SQFRS428X"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/which-seller-agreement?language\u003dde"},"localizedTitle":"Welche Händlervereinbarung haben Sie?","id":"G264JV62BLD9KXXK"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/textbook-season?language\u003dde"},"localizedTitle":"Lehrbuchsaison","id":"GWMQX88GB5MBZPU2"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]}],"contactTopic":{"metadata":{"categoryName":"Manage acct","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Ihr Verkäuferkonto ","id":"GWTAH8XXWLC2FCSB"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GBSNYKUSMCK78XFK","parentTopicId":"GVPSFEUMZAAHR4LG","children":[{"topicGuid":"GPFVJWKZ4NSV99RA","parentTopicId":"GBSNYKUSMCK78XFK","contactTopic":{"metadata":{"categoryName":"HB","isLiveChannel":false,"usingGroups":false},"localizedTitle":"HomeBase","id":"GPFVJWKZ4NSV99RA"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/homebase-introduction-installation?language\u003dde"},"localizedTitle":"HomeBase 3.2 – Einleitung und Installationsanweisungen","id":"GP95TDJ9N9YNZY7Y"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/homebase-sending?language\u003dde"},"localizedTitle":"HomeBase 3.2 – Inventaraktualisierungen an uns senden","id":"GC9UANAD2TXFGGUR"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/homebase-importing-data-from-our-sites?language\u003dde"},"localizedTitle":"HomeBase 3.2 – Daten von unseren Websites importieren","id":"GMWFE6WVZKCS4ASZ"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/selling/s/article/add-weight-to-inventory?language\u003dde"},"localizedTitle":"So fügen Sie Gewichtsdaten zu Ihrem Bestand hinzu","id":"GN9P2BA6QU4DHRDS"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GDS6P3M79WU34G6U","parentTopicId":"GBSNYKUSMCK78XFK","contactTopic":{"metadata":{"categoryName":"AbeBooks OIMS","isLiveChannel":false,"usingGroups":false},"localizedTitle":"AbeBooks – Online-Bestandsverwaltung","id":"GDS6P3M79WU34G6U"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/How-do-I-Use-Online-Inventory-Management?language\u003dde"},"localizedTitle":"Wie verwende ich die Online-Bestandsverwaltung?","id":"GBQS7YBDYY8WCG96"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/online-inventory-management-using-catalogs?language\u003dde"},"localizedTitle":"Online-Bestandsverwaltung – Kataloge verwenden","id":"G2TYGYNFWMX6TWY3"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/online-inventory-management-sold-items?language\u003dde"},"localizedTitle":"Online-Bestandsverwaltung – Verkaufte Artikel verwalten","id":"G8YBR47MGD9YCRNQ"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/selling/s/article/add-weight-to-inventory?language\u003dde"},"localizedTitle":"So fügen Sie Gewichtsdaten zu Ihrem Bestand hinzu","id":"GN9P2BA6QU4DHRDS"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GZA39AD33SY5U4XM","parentTopicId":"GBSNYKUSMCK78XFK","contactTopic":{"metadata":{"categoryName":"Inventory files","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Bestandsdateien","id":"GZA39AD33SY5U4XM"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/required-data-structure?language\u003dde"},"localizedTitle":"Erforderliche Datenstruktur für Bestandsuploads","id":"G7TWCNYKUEGGUBBD"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/how-to-send-files?language\u003dde"},"localizedTitle":"So übermitteln Sie Bestandsdateien","id":"G4VP266G57YQ2XX8"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/download-inventory-files-other-marketplaces?language\u003dde"},"localizedTitle":"So laden Sie Bestandsdateien von anderen Marktplätzen herunter","id":"GED5YMERHX3RLWVR"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/selling/s/article/add-weight-to-inventory?language\u003dde"},"localizedTitle":"So fügen Sie Gewichtsdaten zu Ihrem Bestand hinzu","id":"GN9P2BA6QU4DHRDS"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GDKTNJT9Y3M7FM8Y","parentTopicId":"GBSNYKUSMCK78XFK","contactTopic":{"metadata":{"categoryName":"Other tools","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Andere Tools","id":"GDKTNJT9Y3M7FM8Y"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/inventory-management-solutions?language\u003dde"},"localizedTitle":"Bestandsverwaltungslösungen","id":"GXNDHQ5MYCD6TR9Z"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/collections?language\u003dde"},"localizedTitle":"Sammlungen","id":"GW9DDTE3KGEG7SCH"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/find-my-API-key?language\u003dde"},"localizedTitle":"Wie finde ich meine Benutzer-ID und meinen API Schlüssel?","id":"GX6QZYY3FEPGYGAS"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/selling/s/article/add-weight-to-inventory?language\u003dde"},"localizedTitle":"So fügen Sie Gewichtsdaten zu Ihrem Bestand hinzu","id":"GN9P2BA6QU4DHRDS"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]}],"contactTopic":{"metadata":{"categoryName":"Manage inventory","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Ihren Bestand verwalten","id":"GBSNYKUSMCK78XFK"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GZY9W645Y6PCSQTC","parentTopicId":"GVPSFEUMZAAHR4LG","contactTopic":{"metadata":{"categoryName":"Orders - seller","isLiveChannel":false,"usingGroups":false},"localizedTopicInfo":"\u003cp\u003e• \u003ca href\u003d\"https://www.abebooks.com/customer-support/cufauth?topicId\u003dGZY9W645Y6PCSQTC\u0026groupId\u003dGVPSFEUMZAAHR4LG\"\u003eMelden Sie sich an\u003c/a\u003e, wenn Ihnen keine Optionen unter dem Thema \u003cb\u003eBestellungen\u003c/b\u003e angezeigt werden.\u003c/p\u003e","localizedTitle":"Bestellungen","id":"GZY9W645Y6PCSQTC"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GP29MJQUZT5WF538","parentTopicId":"GVPSFEUMZAAHR4LG","children":[{"topicGuid":"G4VCGSAC6MZV4TL5","parentTopicId":"GP29MJQUZT5WF538","contactTopic":{"metadata":{"categoryName":"Privacy \u0026 security","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Datenschutz \u0026 Sicherheit","id":"G4VCGSAC6MZV4TL5"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/online-security?language\u003dde"},"localizedTitle":"Online-Sicherheit","id":"GADBMH5T2QGJLF9A"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/identify-spam-phishing?language\u003dde"},"localizedTitle":"Spam und Phishing erkennen","id":"G7MWHU7EVHVGBKUF"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]}],"contactTopic":{"metadata":{"categoryName":"Security","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Sicherheit","id":"GP29MJQUZT5WF538"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GAY2STK2H2U7DEV4","parentTopicId":"GVPSFEUMZAAHR4LG","children":[{"topicGuid":"GE3YDD3CT6VLH44Z","parentTopicId":"GAY2STK2H2U7DEV4","contactTopic":{"metadata":{"categoryName":"Getting started","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Erste Schritte","id":"GE3YDD3CT6VLH44Z"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/how-much-does-it-cost-to-sell?language\u003dde"},"localizedTitle":"Wie viel kostet der Verkauf auf unseren Websites und wie werden Sie bezahlt?","id":"GN8GXW5NV35CXGLX"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/seller-application?language\u003dde"},"localizedTitle":"Einen Verkäuferantrag ausfüllen","id":"GTFBB66LR4DVF52J"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/business-information?language\u003dde"},"localizedTitle":"Anforderungen an Unternehmensdaten","id":"G54VR8NUKLBS2X9C"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"G7QDSSQ5QV6JP3VK","parentTopicId":"GAY2STK2H2U7DEV4","contactTopic":{"metadata":{"categoryName":"Increasing sales","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Umsätze steigern","id":"G7QDSSQ5QV6JP3VK"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/How-to-Customize-Your-Storefront?language\u003dde"},"localizedTitle":"Ihre AbeBooks Homepage anpassen","id":"GUWJEZ5QEEUG7W9Y"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/offering-free-shipping?language\u003dde"},"localizedTitle":"Kostenloser Versand","id":"GBF3EH4E3HJ4MPHW"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/North-American-UK-Sales-Program?language\u003dde"},"localizedTitle":"Werbeaktion für Nordamerika und Großbritannien","id":"GR3MB6ZLZEL9JJWX"},{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/EU-Sales-Program?language\u003dde"},"localizedTitle":"EU-Werbeaktion","id":"GTXBU8SYZZZNZ87K"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]}],"contactTopic":{"metadata":{"categoryName":"Seller REG","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Bei uns Verkäufer werden","id":"GAY2STK2H2U7DEV4"},"frequentlyAskedQuestions":[],"actions":[]}],"contactTopic":{"metadata":{"categoryName":"","isLiveChannel":false,"usingGroups":false},"localizedTopicInfo":"Erhalten Sie Unterstützung, wenn Sie Verkäufer werden möchten, für Ihr Verkäuferkonto, bei der Bestandsverwaltung und bei Bestellungen.","localizedTitle":"Verkauf","id":"GVPSFEUMZAAHR4LG"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GFG897ZPSJJ4AQYW","parentTopicId":"GJN2Q2ZPHEWG58LE","children":[{"topicGuid":"GDBJAETXQW6EBYYF","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"GUM9FV3VG2RTWY2G","parentTopicId":"GDBJAETXQW6EBYYF","contactTopic":{"metadata":{"categoryName":"General info","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Feedback zum Verkauf","id":"GUM9FV3VG2RTWY2G"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]}],"contactTopic":{"metadata":{"categoryName":"CS admin - seller","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Bei uns Verkäufer werden ","id":"GDBJAETXQW6EBYYF"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GVHUA3C2ELWCG768","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"G3KRWZU7ZRYQL247","parentTopicId":"GVHUA3C2ELWCG768","contactTopic":{"metadata":{"categoryName":"General info","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Feedback zum Kauf","id":"G3KRWZU7ZRYQL247"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"CS admin","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Mein Käuferkonto ","id":"GVHUA3C2ELWCG768"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"G98N5UNPHN6EACHT","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"G3JNRXLUZ5CUB4LJ","parentTopicId":"G98N5UNPHN6EACHT","contactTopic":{"metadata":{"categoryName":"General info","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Allgemeine Informationen","id":"G3JNRXLUZ5CUB4LJ"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/buying/s/article/Guide-to-Using-the-AbeBooks-Forums?language\u003dde"},"localizedTitle":"Anleitung zur Nutzung der AbeBooks-Foren","id":"GW3NMTRSYW5GFF96"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Forums","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Foren","id":"G98N5UNPHN6EACHT"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GUT6MR3YR84A66SR","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"GKYW35EDV8RDAYTH","parentTopicId":"GUT6MR3YR84A66SR","contactTopic":{"metadata":{"categoryName":"CRM claim","isLiveChannel":false,"usingGroups":false},"localizedFormText":"URL des Angebots:\nGrund für die Mitteilung:","localizedTopicInfo":"\u003cp\u003eBitte wählen Sie „Kontakt“ aus, um fortzufahren. Füllen Sie das nachstehende Formular aus, um ein Problem mit einem Angebot zu melden, wie z. B.\u003c/p\u003e \n\u003cul\u003e\n • Artikel oder Inhalt ist anstößig\n\u003c/ul\u003e \n\u003cul\u003e\n • Artikel oder Inhalt ist illegal oder verdächtig.\n\u003c/ul\u003e \n\u003cp\u003eBeachten Sie bitte, dass wir die URL des Angebots benötigen, um Ihre Anfrage zu bearbeiten.\u003c/p\u003e","localizedTitle":"Verdächtiges Angebot melden","id":"GKYW35EDV8RDAYTH"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GDEZSJDLUZGGBPS4","parentTopicId":"GUT6MR3YR84A66SR","contactTopic":{"metadata":{"categoryName":"CRM claim","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Bitte geben Sie die folgenden Informationen an: \n\n1. Angebotsnummer:\n2. Titel des Angebots:\n3. Widerspruchsbegründung:\n4. Weitere Informationen:","localizedTopicInfo":"Bitte wählen Sie „Kontakt“ aus, um fortzufahren. Weitere Informationen zur Entfernung von Angeboten finden Sie in unserem \n\u003ca href\u003d\"https://www.kundenservice.abebooks.de/selling/s/article/How-to-appeal-the-removal-of-a-listing?lanuage\u003dde\"\u003eHilfecenter\u003c/a\u003e.","localizedTitle":"Widerspruch zur Entfernung von Angeboten einlegen","id":"GDEZSJDLUZGGBPS4"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GQV9ALCS7Z9KKQVJ","parentTopicId":"GUT6MR3YR84A66SR","contactTopic":{"metadata":{"categoryName":"CRM claim","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Bitte geben Sie die folgenden Informationen an:\n\n1. Bitte beschreiben Sie das Problem wie folgt:\na. Für Beschwerden über mögliche Urheberrechtsverletzungen: Eine Beschreibung des urheberrechtlich geschützten Werks und der Stelle, an der sich das mutmaßlich rechtsverletzende Material auf der Website befindet.\nb. Für Beschwerden über mögliche Fälschungen: Geben Sie die Bestellnummer(n), die Anzahl der betroffenen Artikel und den Status der Artikel an.\n2. Fügen Sie alle ergänzenden Dokumente bei, die Ihr Anliegen untermauern.","localizedTopicInfo":"Bitte wählen Sie „Kontakt“ aus, um fortzufahren. Füllen Sie das nachstehende Formular aus, um ein Problem mit einem Angebot zu melden.","localizedTitle":"Beschwerden über mögliche Urheberrechtsverletzungen und mögliche Fälschungen","id":"GQV9ALCS7Z9KKQVJ"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]}],"contactTopic":{"metadata":{"categoryName":"Content risk management - seller","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Content-Moderation","id":"GUT6MR3YR84A66SR"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GQXAXB79U8DBDFBJ","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"GAPCRWWHMY7RD34V","parentTopicId":"GQXAXB79U8DBDFBJ","contactTopic":{"metadata":{"categoryName":"Investigation","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Bitte geben Sie die folgenden Informationen an:\n\n1. Beschreiben Sie das Problem ausführlich. Legen Sie alle relevanten Bestellinformationen und Kommunikationen mit dem Verkäufer dar.\n2. Fügen Sie alle ergänzenden Dokumente bei, die Ihr Anliegen untermauern.","localizedTopicInfo":"Bitte wählen Sie „Kontakt“ aus, um fortzufahren. Füllen Sie zur Meldung eines Problems das nachstehende Formular aus.","localizedTitle":"Verkäuferleistung und -richtlinien","id":"GAPCRWWHMY7RD34V"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GTZDNZ9NTPLSGG8Y","parentTopicId":"GQXAXB79U8DBDFBJ","contactTopic":{"metadata":{"categoryName":"Investigation","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Bitte geben Sie die folgenden Informationen an:\n\n1. Beschreiben Sie das Problem ausführlich.\n2. Fügen Sie alle ergänzenden Dokumente bei, die Ihr Anliegen untermauern.","localizedTopicInfo":"Bitte wählen Sie „Kontakt“ aus, um fortzufahren. Füllen Sie zur Meldung eines Problems das nachstehende Formular aus.","localizedTitle":"Rechtliche Richtlinien","id":"GTZDNZ9NTPLSGG8Y"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GLTFD8CQNLRDY4UP","parentTopicId":"GQXAXB79U8DBDFBJ","contactTopic":{"metadata":{"categoryName":"Investigation","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Bitte geben Sie die folgenden Informationen an:\n\n1. Informationen, die Sie von AbeBooks erhalten möchten:\n2. Kontaktinformationen des Ermittlers für die Agentur:\n3. Fügen Sie eine Erklärung über die rechtliche Befugnis Ihrer Strafverfolgungsbehörde an, in dem Fall ermitteln zu dürfen.","localizedTopicInfo":"Bitte wählen Sie „Kontakt“ aus, um fortzufahren. Geben Sie in dem Formular die folgenden Informationen an, um Ihre Anfrage zu untermauern:","localizedTitle":"Informationsanfrage durch Strafverfolgungsbehörden","id":"GLTFD8CQNLRDY4UP"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]}],"contactTopic":{"metadata":{"categoryName":"Performance management - seller","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Nutzungsbedingungen","id":"GQXAXB79U8DBDFBJ"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GWN9TY5WY4PF4X59","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"GQHEHVN764N88J69","parentTopicId":"GWN9TY5WY4PF4X59","contactTopic":{"metadata":{"categoryName":"Document review","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Bitte bestätigen Sie zur Einhaltung des INFORM-Verbraucherschutzgesetzes, dass Ihre Angaben korrekt sind und stellen Sie die erforderlichen Dokumente zur Verfügung, indem Sie die folgenden Schritte ausführen:\n\n1. Bestätigen Sie im Textfeld für die „Details zur Nachricht“, dass Sie die Vorgaben einhalten (z. B. „Ich bestätige, dass der offizielle Unternehmensname sowie die Anschrift, die E-Mail-Adresse, die Telefonnummer, die Bankdaten und die Steueridentifikationsdaten in meinem Konto aktuell sind.“)\n2. Fügen Sie Ihr(e) Dokument(e) an.","localizedTitle":"INFORM-Zertifikat hochladen","id":"GQHEHVN764N88J69"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.kundenservice.abebooks.de/selling/s/article/INFORM-Consumers-Act?language\u003dde"},"localizedTitle":"INFORM-Verbraucherschutzgesetz","id":"GJAK7VN8VXDNGZMF"}],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GHKRG99NL43X5Q67","parentTopicId":"GWN9TY5WY4PF4X59","contactTopic":{"metadata":{"categoryName":"Document review","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Bitte geben Sie die folgenden Informationen an:\n\n1. Art der Datenanfrage (Löschung, Zugriffsanfrage, beides): \n2. Alle zusätzlichen Informationen zu Ihrer Anfrage.","localizedTopicInfo":"Bitte wählen Sie „Kontakt“ aus, um fortzufahren. Füllen Sie das Formular aus, um Ihre Formulare einzureichen. Sie können einen Antrag auf Zugang zu Ihren personenbezogenen Daten oder deren Löschung stellen.","localizedTitle":"Verwaltung Ihrer persönlichen Daten","id":"GHKRG99NL43X5Q67"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"G229ET8P55XQVV88","parentTopicId":"GWN9TY5WY4PF4X59","contactTopic":{"metadata":{"categoryName":"Document review","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Bitte geben Sie die folgenden Informationen an:\n\n1. Sämtliche E-Mail-Adressen, die mit Ihrem Konto verknüpft sind:\n2. Ihre Unternehmensart (z. B. Non-Profit, Wiederverkauf, Bildungseinrichtung):\n3. Länder und Regionen, in denen Sie eine Befreiung in Anspruch nehmen:\n4. Geben Sie die Bestellnummer(n) an, falls Sie eine Rückerstattung anfordern.\n5. Fügen Sie Ihre Steuerbefreiungsbescheinigung bei.","localizedTopicInfo":"Bitte wählen Sie „Kontakt“ aus, um fortzufahren. Füllen Sie das Formular aus, um Ihre Formulare einzureichen.","localizedTitle":"Antrag zur Freistellung von der Umsatzsteuer","id":"G229ET8P55XQVV88"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GB7FESEK9YRJUSKF","parentTopicId":"GWN9TY5WY4PF4X59","contactTopic":{"metadata":{"categoryName":"Document review","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Bitte geben Sie die folgenden Informationen an:\n\n1. Sämtliche E-Mail-Adressen, die mit Ihrem Konto verknüpft sind:\n2. Ihre Umsatzsteuer-Identifikationsnummer:","localizedTopicInfo":"Bitte wählen Sie „Kontakt“ aus, um fortzufahren. Füllen Sie das Formular aus, um Ihre Steuerbefreiung einzureichen.","localizedTitle":"Antrag auf Mehrwertsteuerbefreiung","id":"GB7FESEK9YRJUSKF"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]}],"contactTopic":{"metadata":{"categoryName":"Compliance initiatives - secure","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Steuern \u0026 Vorschriften","id":"GWN9TY5WY4PF4X59"},"frequentlyAskedQuestions":[],"actions":[]}],"contactTopic":{"metadata":{"categoryName":"","isLiveChannel":false,"usingGroups":false},"localizedTopicInfo":"Geben Sie Feedback oder erhalten Sie Unterstützung in unseren Foren.","localizedTitle":"Allgemein","id":"GFG897ZPSJJ4AQYW"},"frequentlyAskedQuestions":[],"actions":[]}],"contactTopic":{"metadata":{"categoryName":"","isLiveChannel":false,"usingGroups":true},"localizedTitle":"Wie können wir Ihnen helfen?","id":"GJN2Q2ZPHEWG58LE"},"frequentlyAskedQuestions":[],"actions":[]},"allowNonAuthenticatedCustomer":true,"localizedStrings":{"salesforcePhoneCaseButton":"Anrufen","salesforcePhoneCasePhoneExtensionInfo":"Geben Sie hier Ihre Telefondurchwahl ein. Sie können zum Hinzufügen einer Pause ein Komma eingeben, falls dies für Ihr Telefonsystem erforderlich ist.","fileAttachmentFileTypes":"Welche Dateien kann ich anhängen?","abeBooksOrdersOrderNumber":"AbeBooks-Bestellnummer:","changeContactMethod":"Wählen Sie eine andere Kontaktmethode","abeBooksOrdersSearchPlaceholder":"","salesforceCaseDescription":"Bitte beschreiben Sie Ihre Frage oder Ihr Problem.","salesforcePhoneCasePhoneExtensionLabel":"Durchwahl","salesforcePhoneCaseNumberNotValid":"Die Telefonnummer ist ungültig.","abeBooksOrdersShowAllItems":"Alle Artikel der Bestellung anzeigen","showActionsButtonHeader":"Benötigen Sie weitere Hilfe?","salesforcePhoneCaseDescription":"Geben Sie unten Ihre Kontaktinformationen ein. Wir melden uns bei Ihnen, sobald ein Mitarbeiter verfügbar ist.","salesforcePhoneCasePhoneNumberConstraint":"Nur Zahlen","fileAttachmentCancelUploadButtonLabel":"","abeBooksOrdersSellerOrderStatus":"Bestellstatus:","fileAttachmentUploadError":"Fehler beim Hochladen. Bitte versuchen Sie es erneut. ","fileAttachmentRemoveFileButtonLabel":"","salesforceCaseSubmitting":"Nachricht wird gesendet","salesforceChatOffline":"Chat nicht verfügbar","salesforcePhoneCaseExtensionNotValid":"Die Telefondurchwahl darf nur Ziffern oder Kommata (für eine Pause) enthalten.","abeBooksOrdersNoOrdersFoundAlert":"Die von Ihnen eingegebene Nummer stimmt nicht mit unseren Daten überein.","askCommunityButton":"","salesforcePhoneCasePhoneExtensionConstraint":"Zahlen oder Komma für Pause","fileAttachmentAddFileButtonLabel":"Datei hinzufügen","fileAttachmentFileTypesPopover":"Wir akzeptieren die meisten Dateitypen, einschließlich PDF-Dateien, Word-Dokumente, Excel-Tabellen und Bilder.","emailAddressRequiredError":"Geben Sie Ihre E-Mail-Adresse an","showActionsButtonLabel":"Kontakt","salesforceCaseHeading":"Warum kontaktieren Sie uns?","salesforcePhoneCaseSubmitting":"Anfrage wird gesendet","abeBooksOrdersSelectedOrderHeading":"","salesforcePhoneCasePhoneNumberLabel":"Ihre Telefonnummer","salesforceCaseRateLimited":"Sie haben uns bereits eine Nachricht gesendet. Warten Sie einige Minuten, bevor Sie eine weitere senden.","salesforcePhoneCaseNumberTooManyCharacters":"Geben Sie eine gültige Telefonnummer an","abeBooksOrdersShippingHeader":"Versand","salesforceCaseTextAreaLabel":"Details zur Nachricht","salesforceCaseSubmitSuccess":"Vielen Dank! Wir haben Ihre Nachricht erhalten und werden uns innerhalb der nächsten 24 Stunden wieder bei Ihnen melden. ","salesforcePhoneCaseHeading":"Kontaktinformationen","salesforcePhoneCaseRateLimited":"Sie haben in den letzten Minuten bereits eine Telefon- oder Chat-Kontaktanfrage gestellt. Bitte warten Sie ein paar Minuten, bevor Sie eine weitere Anfrage senden, damit der nächste freie Agent mit Ihnen in Verbindung treten kann.","messageFieldEmptyError":"Geben Sie Details zur Nachricht an","abeBooksOrdersChooseAnotherOrderButton":"Andere Bestellung auswählen","preferredContactMethod":"Empfohlene Kontaktmethode","salesforcePhoneCaseSubmit":"Jetzt anrufen","faqHeading":"Antworten auf häufig gestellte Fragen","noCustomerEmailAddressMessage":"\u003cb\u003eWir können keine E-Mail-Adresse finden, die mit Ihrem Konto verknüpft ist.\u003c/b\u003e\n\u003cbr/\u003e\nWenn Sie Nachrichten an unsere Support-Teams senden und von diesen empfangen möchten, fügen Sie Ihrem Amazon-Konto bitte eine E-Mail-Adresse hinzu. Gehen Sie dazu wie folgt vor:\n\u003col\u003e\n\u003cli\u003eRufen Sie die Seite „Anmelden und Sicherheit“ von Amazon auf und melden Sie sich an.\u003c/li\u003e\n\u003cli\u003eKlicken Sie im Abschnitt „E-Mail“ auf „Bearbeiten“.\u003c/li\u003e\n\u003cli\u003eFügen Sie Ihre E-Mail-Adresse hinzu und klicken Sie auf „Weiter“.\u003c/li\u003e\n\u003cli\u003eBefolgen Sie die Aufforderungen und speichern Sie die Aktualisierungen.\u003c/li\u003e\n\u003c/ol\u003e","abeBooksOrdersChooseOrderHeading":"Wählen Sie aus Ihren letzten Bestellungen","breadcrumbMobileBackLabel":"Zurück","noPhoneAgentsAvailable":"Derzeit sind keine Telefonagenten verfügbar. Bitte senden Sie Ihre Anfrage per E-Mail.","abeBooksOrdersSearchAreaAnchorLink":"Sie können Ihre Bestellung nicht finden?","abeBooksOrdersEstimatedDeliveryDate":"Voraussichtliches Lieferdatum:","abeBooksOrdersOrderDetailLink":"Vollständige Bestelldetails anzeigen oder Rückerstattung anfordern","abeBooksOrdersContactSellerButton":"Verkäufer kontaktieren","locale":"de-DE","contactMethodsHeading":"","salesforceChatButton":"Chat starten","salesforceChatRateLimited":"Sie haben bereits eine Chat-Sitzung gestartet. Warten Sie einige Minuten, bevor Sie eine weitere senden.","salesforcePhoneCasePhoneNumberInfo":"Geben Sie Ihre Telefonnummer ohne Bindestriche, Klammern usw. ein. (Beispiel: 8005551234.","abeBooksOrdersSellerTrackingNotProvided":"Keine Sendungsverfolgungsnummer angegeben","abeBooksOrdersManageOrderLink":"","salesforcePhoneCaseCountryCodeRequired":"Wählen Sie ein(e) Land/Region","salesforceCaseEmailAddressLabel":"Unter welcher E-Mail-Adresse möchten Sie kontaktiert werden?","abeBooksOrdersOrderDetails":"Artikel","salesforceCaseButton":"Senden Sie uns eine E-Mail","noChatAgentsAvailable":"Diese Kontaktmethode ist derzeit nicht verfügbar","abeBooksOrdersTracking":"Sendungsverfolgung:","salesforcePhoneCaseSubmitSuccess":"Vielen Dank! Wir haben Ihre Nachricht erhalten. Sie können bald mit einem Anruf rechnen. In Einzelfällen kann eine Antwort länger dauern, falls für Ihre Anfrage weitere Nachforschungen erforderlich sind.","messageFieldTooManyCharactersError":"Die Nachricht muss kürzer als 4.000 Zeichen sein. Bitte kürzen Sie die Nachricht. ","fileAttachmentWidgetHeader":"Wählen Sie eine Datei aus, die Sie anhängen möchten:","abeBooksOrdersChooseOrderButton":"Bestellung auswählen","rootTopicMessageCenterSubheading":"Wenn Sie den Status von F\u0026auml;llen, die Sie an den Kundenservice \u0026uuml;bermittelt haben, \u0026uuml;berpr\u0026uuml;fen m\u0026ouml;chten, besuchen Sie unser \u003ca href\u003d\"/contact/cases\"\u003eNachrichten-Center\u003c/a\u003e","fileAttachmentAcceptedFileTypes":"application/epub+zip,application/msword,application/pdf,application/rtf,application/vnd.ms-excel,application/vnd.openxmlformats-officedocument.spreadsheetml.sheet,application/vnd.openxmlformats-officedocument.wordprocessingml.document,application/x-kpf,.kpf,application/x-mobipocket-ebook,image/jpeg,image/png,text/csv,text/html,text/plain,application/octet-stream,.mobi,application/zip,application/x-mobipocket","fileAttachmentDropZoneLabel":"oder Dateien hierherziehen","abeBooksOrdersOrderDate":"Bestelldatum:","salesforceCaseSubmitError":"Bitte geben Sie in den hervorgehobenen Feldern die entsprechenden Angaben ein.","abeBooksOrdersOrderSeller":" Verkäufer:","abeBooksOrdersTrackingNotProvided":"Vom Verkäufer wurde keine Sendungsverfolgungsnummer angegeben","abeBooksOrdersSellerPurchaseOrderNumber":"AbeBooks PO#:","salesforceCaseSendMessage":"Nachricht senden\n","salesforcePhoneCaseCountrySelectLabel":"Land/Region","emailAddressInvalidError":"Geben Sie eine gültige E-Mail-Adresse an","abeBooksOrdersSalesOrderNumber":"Auftragsnummer:","salesforcePhoneCaseNumberRequired":"Geben Sie eine Telefonnummer an","salesforceChatRequested":"Chat angefordert"},"tenant":"abebooks"}' /> </div> </div> <div class="slot" id="bottom-0"> <link id="footer-css-import" rel="stylesheet" href="//assets.prod.abebookscdn.com/cdn/de/docs/CSS/global/footer-60fda8014f.css" type="text/css" media="all"><script> </script> <footer data-cy="footer"> <div id="footer-container"> <div> <a class="to-top" href="#abe-top">Zurück nach oben</a> </div> <div id="site-links" class="cf"> <div id="footer-col1" class="footer-col"> <h4 id="footer-shop-header" aria-controls="footer-shop-list">Kaufen</h4> <ul id="footer-shop-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="footer-shop-header"> <li><a id="ft-shop-1" href="https://www.abebooks.de/servlet/SearchEntry?cm_sp=Ftr-_-inkcuff-_-shop1">Detailsuche</a></li> <li><a id="ft-shop-2" href="https://www.abebooks.de/sammlungen/?cm_sp=Ftr-_-inkcuff-_-Collections" title="Stöbern Sie in verschiedenen Kategorien und Themengebieten">Sammlungen</a></li> <li><a id="ft-shop-3" href="https://www.abebooks.de/servlet/MembersMainMenu?cm_sp=Ftr-_-inkcuff-_-shop3">Nutzerkonto</a></li> <li><a id="ft-shop-4" href="https://www.abebooks.de/mein-nutzerkonto/bestellungen/?cm_sp=Ftr-_-inkcuff-_-shop4">Meine Bestellungen</a></li> <li><a id="ft-shop-5" href="https://www.abebooks.de/servlet/ShopBasketPL?cm_sp=Ftr-_-inkcuff-_-shop5">Warenkorb</a></li> </ul> </div> <div id="footer-col2" class="footer-col"> <h4 id="footer-sell-header" aria-controls="footer-sell-list">Anbieten</h4> <ul id="footer-sell-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="footer-sell-header"> <li><a id="ft-sell-1" href="https://www.abebooks.de/Buecher-Verkaufen/?cm_sp=Ftr-_-inkcuff-_-sell1">Verkäufer werden</a></li> <li><a id="ft-sell-2" href="https://www.abebooks.de/Partnerprogramm/?cm_sp=Ftr-_-inkcuff-_-sell2">Partnerprogramm</a></li> </ul> </div> <div id="footer-col3" class="footer-col"> <h4 id="footer-about-header" aria-controls="footer-about-list">Über uns</h4> <ul id="footer-about-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="footer-about-header"> <li><a id="ft-about-1" href="https://www.abebooks.de/unternehmen/?cm_sp=Ftr-_-inkcuff-_-about1">Über uns / Impressum</a></li> <li><a id="ft-about-2" href="https://www.abebooks.de/unternehmen/kontakt.shtml?cm_sp=Ftr-_-inkcuff-_-about2">Presse</a></li> <li><a id="ft-about-3" href="https://www.amazon.jobs/team/abebooks/">Karriere</a></li> <li><a id="ft-about-4" href="https://www.abebooks.de/unternehmen/datenschutzerklaerung.shtml?cm_sp=Ftr-_-inkcuff-_-about4">Datenschutzerklärung</a></li> <li><a id="ft-about-5" href="https://www.abebooks.de/cookie-einstellungen/?cm_sp=Ftr-_-inkcuff-_-about5">Cookie-Einstellungen</a></li> <li><a id="ft-about-6" href="https://www.abebooks.de/docs/Legal/cookie-hinweis.shtml?cm_sp=Ftr-_-inkcuff-_-about6">Cookie-Hinweis</a></li> <li><a id="ft-about-7" href="https://www.abebooks.de/barrierefreiheit/?cm_sp=Ftr-_-inkcuff-_-about7">Barrierefreiheit</a></li> </ul> </div> <div id="footer-col4" class="footer-col"> <h4 id="footer-help-header" aria-controls="footer-help-list">Hilfe</h4> <ul id="footer-help-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="footer-help-header"> <li><a id="ft-help-1" href="https://kundenservice.abebooks.de/buying/s/?language=de&cm_sp=Ftr-_-inkcuff-_-help1">Hilfebereich</a></li> <li><a id="ft-help-2" href="https://www.abebooks.de/kundenservice/selbsthilfe/?cm_sp=Ftr-_-inkcuff-_-help2">Kundenservice</a></li> </ul> </div> <div id="mobile-footer-companies" class="footer-col"> <h4 id="mobile-footer-companies-header" aria-controls="mobile-footer-companies-list">Weitere AbeBooks Unternehmen</h4> <ul id="mobile-footer-companies-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="mobile-footer-companies-header"> <li><a id="mob-company-com" href="https://www.abebooks.com/?cm_sp=Ftr-_-inkcuff-_-sites1">AbeBooks.com</a></li> <li><a id="mob-company-uk" href="https://www.abebooks.co.uk/?cm_sp=Ftr-_-inkcuff-_-sites2">AbeBooks.co.uk</a></li> <li><a id="mob-company-fr" href="https://www.abebooks.fr/?cm_sp=Ftr-_-inkcuff-_-sites4">AbeBooks.fr</a></li> <li><a id="mob-company-it" href="https://www.abebooks.it/?cm_sp=Ftr-_-inkcuff-_-sites5">AbeBooks.it</a></li> <li><a id="mob-company-anz" href="https://www.abebooks.com/docs/ANZ/?cm_sp=Ftr-_-inkcuff-_-sites6" title="AbeBooks.com: Australia &amp; New Zealand Books">AbeBooks Aus/NZ</a></li> <li><a id="mob-company-ca" href="https://www.abebooks.ca/?cm_sp=Ftr-_-inkcuff-_-sites7">AbeBooks.ca</a></li> <li><a id="mob-company-es" href="https://www.iberlibro.com/?cm_sp=Ftr-_-inkcuff-_-sites8">IberLibro.com</a></li> <li><a id="mob-company-zvab" href="https://www.zvab.com/?cm_sp=Ftr-_-inkcuff-_-sites9">ZVAB.com</a></li> <li><a id="mob-company-sub" href="http://www.justbooks.de/?cm_sp=Ftr-_-inkcuff-_-companies1">Justbooks.de<span class="desc-block">Finde jedes Buch zum besten Preis</span></a></li> </ul> </div> <div id="footer-col5" class="footer-col"> <h4 id="footer-social-header" aria-controls="footer-social-list">AbeBooks folgen</h4> <ul id="footer-social-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="footer-social-header"> <li><a id="ft-social-1" href="https://www.facebook.com/abebooks/" title="Fan werden bei Facebook">Facebook</a></li> <li><a id="ft-social-2" href="https://twitter.com/abebooks/" title="Folgen bei Twitter">Twitter</a></li> </ul> </div> </div> <div class="text-center"> <img class="footer-logo" width="90" alt="" src="//assets.prod.abebookscdn.com/cdn/de/images/header/footer-logo.png"> </div> <div id="footer-companies" > <ul id="footer-companies-list" class="list-unstyled list-inline"> <li><a id="site-company-com" href="https://www.abebooks.com/?cm_sp=Ftr-_-inkcuff-_-sites1">AbeBooks.com</a></li> <li><a id="site-company-uk" href="https://www.abebooks.co.uk/?cm_sp=Ftr-_-inkcuff-_-sites2">AbeBooks.co.uk</a></li> <li><a id="site-company-fr" href="https://www.abebooks.fr/?cm_sp=Ftr-_-inkcuff-_-sites4">AbeBooks.fr</a></li> <li><a id="site-company-it" href="https://www.abebooks.it/?cm_sp=Ftr-_-inkcuff-_-sites5">AbeBooks.it</a></li> <li><a id="site-company-anz" href="https://www.abebooks.com/docs/ANZ/?cm_sp=Ftr-_-inkcuff-_-sites6" title="AbeBooks.com: Australia &amp; New Zealand Books">AbeBooks Aus/NZ</a></li> <li><a id="site-company-ca" href="https://www.abebooks.ca/?cm_sp=Ftr-_-inkcuff-_-sites7">AbeBooks.ca</a></li> <li><a id="site-company-es" href="https://www.iberlibro.com/?cm_sp=Ftr-_-inkcuff-_-sites8">IberLibro.com</a></li> <li><a id="site-company-zvab" href="https://www.zvab.com/?cm_sp=Ftr-_-inkcuff-_-sites9">ZVAB.com</a></li> </ul> </div> <div id="footer-abebooks-subs" > <ul class="list-unstyled list-inline"> <li><a id="site-company-sub" href="http://www.justbooks.de/?cm_sp=Ftr-_-inkcuff-_-companies1">Justbooks.de<span class="desc-block">Finde jedes Buch zum besten Preis</span></a></li> </ul> </div> <div id="footer-legal" class="legal" role="contentinfo"> <span class="small">Die Nutzung dieser Seite ist durch Allgemeine Geschäftsbedingungen geregelt, welche Sie <a href="https://www.abebooks.de/Unternehmen/AGB.shtml">hier</a>&nbsp;einsehen können.<br><br> &copy; 1996 - 2024 AbeBooks Inc. &amp; AbeBooks Europe GmbH, alle Rechte vorbehalten.</span> </div> </div> <script> (function() { var banner = { copy: { 'en' : 'For us to serve you better, please <a href="{0}">sign in.</a>', 'de' : 'Damit wir Ihnen einen besseren Service bieten können, <a href="{0}">melden Sie sich bitte an.</a>', 'fr' : '<a href="{0}">Veuillez vous identifier pour</a> que nous puissions mieux vous renseigner.', 'it' : 'Per permetterci di offrirti un servizio migliore, <a href="{0}">esegui l\'accesso.</a>', 'es' : 'Para que podamos ofrecerle un mejor servicio, <a href="{0}">inicie sesión.</a>' }, signInUrl: window["abeDomain"] + '/customer-service/cufauth/', init: function(abeLang) { if (!this.isLoggedOn()) { this.renderBanner(abeLang); this.updateSignInUrl(); } }, isLoggedOn: function() { //https://developer.mozilla.org/en-US/docs/Web/API/Document/cookie return document.cookie.replace(/(?:(?:^|.*;\s*)sock\s*\=\s*([^;]*).*$)|^.*$/, "$1"); }, renderBanner: function(abeLang) { this.updateDom(this.buildAlertBanner(abeLang)); }, getBannerCopy: function(abeLang) { return this.copy[abeLang.lang].replace('{0}', this.signInUrl); }, updateDom: function(alertBox) { var abeHeader = document.getElementById("abe-top"); abeHeader.appendChild(alertBox); }, updateSignInUrl: function() { var signOnLink = document.getElementById("sign-on"); signOnLink.setAttribute("href", this.signInUrl); }, buildBannerCopy: function () { var bannerCopy = this.createDomElement('p'); bannerCopy.innerHTML = this.getBannerCopy(abeLang); return bannerCopy; }, buildAlertBanner: function(abeLang) { var wrapper = this.createDomElement('div', {"class": "wrapper"}); var alertBox = this.createDomElement('div', {"class": "alert alert-warning m-md-tb"}); var alertIcon = this.createDomElement('div', {"role": "img", "aria-hidden": "true"}); var bannerCopy = this.buildBannerCopy(abeLang); alertBox.appendChild(alertIcon); alertBox.appendChild(bannerCopy); wrapper.appendChild(alertBox); return wrapper }, createDomElement: function(type, attributes) { var el = document.createElement(type); for(var attr in attributes){ if(attributes.hasOwnProperty(attr)){ el.setAttribute(attr, attributes[attr]); } } return el; }, } banner.init(window["abeLang"]); }()); </script> </footer> </div> <div class="slot empty" id="bottom-1"></div> </div> <input type="hidden" id="page-type" name="page-type" value="forge-contact-us"/> <input type="hidden" id="page-ident" name="page-ident" value="contact-us"/> </body> </html>

Pages: 1 2 3 4 5 6 7 8 9 10