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href="/prospectivestudents/prowl/" class="menu__link--alt">PROWL</a> </li> <li class="menu__item"> <a href="/generalinformation/securedocumentupload/" class="menu__link--alt">File Upload</a> </li> </ul> </div> <div class="search"> <div class="search__container"> <form title="Search LMU Web Pages + Directory" action="https://www.lmu.edu/resources/searchresult" method="GET" role="search"> <div class="search__input__container"> <label class="hide" for="site-search-2">Search</label> <input class="search__input" id="site-search-2" name="q" type="search" placeholder="Search" title="search" required> <button class="search__input__button" type="submit"> <span class="svgstore svgstore--search"> <svg> <title>Submit</title> <use xlink:href="/media/2019lmu/siteassets/images/svgstore.svg#search"></use> </svg> </span> </button> </div> </form> </div> </div> </div> </header> <main> <div class="page" id="main-content"> <div class="main"> <div class="main__container"> <div class="main__full"> <nav class="breadcrumbs" aria-label="Breadcrumb"> <a href="/">Financial Aid</a> > <a href="/generalinformation/">General Information</a> > Contact Us </nav> <h1 class="text-blue no-margin-top">Contact Us</h1> <div class="content"> <p><strong>LMU Financial Aid is closed until Tuesday, April 1 in observance of the Cesar Chavez Day holiday.  </strong><strong>Our staff will review any emails and documents received during the weekend after our office reopens on </strong><strong>April 1<sup> </sup></strong><strong>at 9:00 a.m.</strong></p> <p> </p> <p><strong>Zoom appointments/Virtual Counseling Sessions</strong></p> <p>You can schedule a 20-minute virtual counseling session with an LMU Financial Aid counselor by clicking the link below to register for an appointment.  Appointments will take place via <a href="https://its.lmu.edu/whatwedo/creativeservices/zoom/">Zoom</a>.  A confirmation email with a link to the virtual session will be sent to the student within 24 hours of your requested appointment time. We are able to provide counseling sessions in Spanish.  If you would like to speak to a counselor in Spanish, please indicate that request in the “Topic of Discussion” section of the appointment form.</p> <p><a href="https://engage.lmu.edu/portal/finaid_counseling">Click this link to request a Virtual Counseling Session</a></p> <p> </p> <p><strong>Phone</strong></p> <p>You can call us at <a href="tel:1-310-338-2753">310-338-2753,</a> Monday through Friday, between the hours of 9:00 a.m. to 5:00 p.m. (Pacific time).  If your call is regarding a student with a LMU ID number, please have the ID number ready before calling.  </p> <p> </p> <p><strong>Email</strong></p> <p>Our office can be reached by sending an email to <a href="mailto:finaid@lmu.edu">finaid@lmu.edu</a>. If you are submitting any of our forms or sending any documents with personally identifiable information (PII), you must submit the document by using our <a href="https://financialaid.lmu.edu/generalinformation/securedocumentupload/">Secure Document Upload page</a> or via the fax number listed below.</p> <p>Here are some helpful items to be aware of to help us expedite your request:</p> <ul> <li>Include the student's LMU-issued ID number, if the student has been assigned an ID number</li> <li>Current and returning students should email our office from their university email accounts</li> <li>Please allow a minimum of one business day for an initial response to your email</li> </ul> <p><strong> </strong></p> <p><strong>Fax</strong></p> <p>You can fax documents to our office at 310-338-2793. Please allow a minimum of one business day for our office to confirm receipt of your fax and an additional 5-7 business days to process any documents submitted. Make sure to include the student's LMU ID number on any submitted documents.</p> <p> </p> <p><strong>Mailing Address/Visit us in person</strong></p> <p>Send mail to:</p> <p>LMU Financial Aid </p> <p>Charles Von der Ahe Building</p> <p>1 LMU Drive, Suite 270</p> <p>Los Angeles, CA 90045-2659</p> <p>Our office is located on the 2nd (top) floor of the Charles Von der Ahe Building on the Westchester campus, across from the Office of Student Financial Services. We are open weekday during the hours from 9:00 a.m. to 5:00 p.m.  When visiting our office, be prepared to show your OneCard or a form of photo ID at the front desk.</p> </div> </div> </div> </div> </div> </main> <footer class="footer" id="footer"> <div class="footer__top"> <div class="columns-alt"> <div class="columns__item columns__item--4"> <a href="https://www.lmu.edu" class="footer__logo"> <span class="svgstore svgstore--logo-blue"> <svg> <title>LMU Logo</title> <use xlink:href="/media/2019lmu/siteassets/images/svgstore.svg#logo-blue"></use> </svg> </span> </a> <div class="footer__headline">Find Us</div> <ul> <li>Westchester Main Campus</li> <li>1 LMU Drive<br />Los Angeles, CA 90045<br />310.338.2700</li> </ul> <ul> <li>Downtown Law Campus</li> <li>919 Albany Street<br />Los Angeles, CA 90015<br />213.736.1000</li> </ul> <ul> <li>Playa Vista Campus</li> <li>12105 E. 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