Support and FAQ for CleverPDF.com

<!DOCTYPE html> <html lang="en"> <head> <base href="https://www.cleverpdf.com:443/"> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="format-detection" content="telephone=no"> <meta http-equiv="x-rim-auto-match" content="none"> <meta http-equiv="Cache-Control" content="no-cache, no-store, must-revalidate" /> <meta http-equiv="Pragma" content="no-cache" /> <meta http-equiv="Expires" content="0" /> <meta name="viewport" content="width=device-width,initial-scale=1.0"/> <meta name="apple-mobile-web-app-capable" content="yes"> <meta name="apple-mobile-web-app-status-bar-style" content="black"> <link rel="shortcut icon" type="image/x-icon" href="/statics/images/favicon.ico"/> <link rel="Bookmark" type="image/x-icon" href="/statics/images/favicon.ico" /> <link rel="icon" type="image/x-icon" href="/statics/images/favicon.ico" /> <link href="/statics/css/metro.css" rel="stylesheet"> <link href="/statics/css/metro-icons.css" rel="stylesheet"> <link href="/statics/css/metro-responsive.css" rel="stylesheet"> <link href="/statics/css/global.css" rel="stylesheet"> <script src="/statics/js/jquery-3.1.0.min.js"></script> <script type="text/javascript" src="https://www.dropbox.com/static/api/2/dropins.js" id="dropboxjs" data-app-key="91sz5pnq38emmjo"></script>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-PZNDVS6');</script>  <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "Organization", "name": "CleverPDF", "url": "https://www.cleverpdf.com", "sameAs": [ "https://www.facebook.com/Cleverpdf-464751560559905/", "https://twitter.com/cleverpdf" ] } </script> <title>Support and FAQ for CleverPDF.com</title> <meta name="description" content="If you have any problems with CleverPDF's online PDF tools, please read this suport page. You can find the tutorials for all features and general questions and solutions." /> <link rel="canonical" href="https://www.cleverpdf.com/help" /> </head> <body>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PZNDVS6" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <link href="/statics/css/privacy.css" rel="stylesheet"> <script src="/statics/js/metro.js"></script> <div class="content"> <header class="header"> <a href="/" class="header_logo"><img src="/statics/images/logo.svg" alt="CleverPDF Logo"/></a> <div class="header_nav"> <ul class="horizontal-menu"> <li> <p class="dropdown-toggle">Convert PDF</p> <ul class="d-menu" data-role="dropdown"> <li> <a href="/pdf-to-word" class="menu_tWord"><span>PDF to Word</span><i class="ico ico--word"></i></a> </li> <li> <a href="/pdf-to-excel" class="menu_tExcel"><span>PDF to Excel</span><i class="ico ico--excel"></i></a> </li> <li> <a href="/pdf-to-powerpoint" class="menu_tPPTX"><span>PDF to PPTX</span><i class="ico ico--ppt"></i></a> </li> <li> <a href="/pdf-to-images" class="menu_tImages"><span>PDF to Images</span><i class="ico ico--images"></i></a> </li> <li> <a href="/pdf-to-pages" class="menu_tPages"><span>PDF to Pages</span><i class="ico ico--pages"></i></a> </li> <li> <a href="/pdf-to-numbers" class="menu_tNumbers"><span>PDF to Numbers</span><i class="ico ico--numbers"></i></a> </li> <li> <a href="/pdf-to-keynote" class="menu_tKeynote"><span>PDF to Keynote</span><i class="ico ico--keynote"></i></a> </li> <li> <a href="/pdf-to-epub" class="menu_tEpub"><span>PDF to EPUB</span><i class="ico ico--pdf2epub"></i></a> </li> <li> <a href="/pdf-to-jpg" class="menu_tWord"><span>PDF to JPG</span><i class="ico ico--jpg"></i></a> </li> <li> <a href="/pdf-to-png" class="menu_tExcel"><span>PDF to PNG</span><i class="ico ico--png"></i></a> </li> <li> <a href="/pdf-to-tiff" class="menu_tPPTX"><span>PDF to TIF</span><i class="ico ico--tif"></i></a> </li> <li> <a href="/pdf-to-mobi" class="menu_tImages"><span>PDF to Mobi</span><i class="ico ico--mobi"></i></a> </li> </ul> </li> <li> <p class="dropdown-toggle">Create PDF</p> <ul class="d-menu d-menuP" data-role="dropdown"> <li> <a href="/word-to-pdf" class="menu_tWord"><i class="ico ico--word"></i><span>Word to PDF</span></a> </li> <li> <a href="/excel-to-pdf" class="menu_tExcel"><i class="ico ico--excel"></i><span>Excel to PDF</span></a> </li> <li> <a href="/powerpoint-to-pdf" class="menu_tPPTX"><i class="ico ico--ppt"></i><span>PPTX to PDF</span></a> </li> <li> <a href="/images-to-pdf" class="menu_tImages"><i class="ico ico--images2pdf"></i><span>Images to PDF</span></a> </li> <li> <a href="/odt-to-pdf" class="menu_tWord"><i class="ico ico--odt"></i><span>ODT to PDF</span></a> </li> <li> <a href="/epub-to-pdf" class="menu_tExcel"><i class="ico ico--epub2pdf"></i><span>EPUB to PDF</span></a> </li> <li> <a href="/epub-to-mobi" class="menu_tEpubMobi" style="overflow: hidden;"><i class="ico ico--epub2mobi"></i><span>EPUB to Mobi</span></a> </li> <li> <a href="/mobi-to-pdf" class="menu_tImages"><i class="ico ico--mobi2pdf"></i><span>Mobi to PDF</span></a> </li> <li> <a href="/jpg-to-pdf" class="menu_tWord"><i class="ico ico--jpg"></i><span>JPG to PDF</span></a> </li> <li> <a href="/png-to-pdf" class="menu_tExcel"><i class="ico ico--png"></i><span>PNG to PDF</span></a> </li> <li> <a href="/tiff-to-pdf" class="menu_tPPTX"><i class="ico ico--tif"></i><span>TIF to PDF</span></a> </li> <li> <a href="/bmp-to-pdf" class="menu_tImages"><i class="ico ico--bmp"></i><span>BMP to PDF</span></a> </li> </ul> </li> <li> <p class="dropdown-toggle">More PDF Tools</p> <ul class="d-menu d-menuP" data-role="dropdown"> <li> <a href="/encrypt-pdf" class="menu_tEncrypt"><i class="ico ico--encrypt"></i><span>Encrypt PDF</span></a> </li> <li> <a href="/unlock-pdf" class="menu_tUnlock"><i class="ico ico--unlock"></i><span>Unlock PDF</span></a> </li> <li> <a href="/combine-pdf" class="menu_tCombine"><i class="ico ico--combine"></i><span>Combine PDF</span></a> </li> <li> <a href="/split-pdf" class="menu_tSplit"><i class="ico ico--split"></i><span>Split PDF</span></a> </li> <li> <a href="/add-watermark-pdf" class="menu_tWatermark"><i class="ico ico--watermark"></i><span>PDF watermark</span></a> </li> <li> <a href="/rotate-pdf" class="menu_tRotate"><i class="ico ico--rotate"></i><span>Rotate PDF</span></a> </li> <li> <a href="/compress-pdf" class="menu_tCompress"><i class="ico ico--compress"></i><span>Compress PDF</span></a> </li> <li> <a href="/pdf-page-number" class="menu_tEditor"><i class="ico ico--pagenumber"></i><span>Page number</span></a> </li> <li> <a href="/extract-pdf-images" class="menu_tUnlock"><i class="ico ico--extract"></i><span>Extract Images</span></a> </li> <li> <a href="/rearrange-pdf-pages" class="menu_tSplit"><i class="ico ico--reorder"></i><span>Reorder Pages</span></a> </li> <li> <a href="/delete-pdf-pages" class="menu_tRotate"><i class="ico ico--delete"></i><span>Delete Pages</span></a> </li> <li> <a href="/image-format-converter" class="menu_tCompress" style="overflow: hidden;"><i class="ico ico--imageconverter"></i><span>Image Converter</span></a> </li> </ul> </li> </ul> </div> <div class="header_mobile"> <img src="/statics/images/function_menu.png" id="mobileMenu" alt="CleverPDF mobile menu" isclick="0"/> <div class="header_mobile_menu"> <div class="header_mobile_box"> <div class="header_mobile_lists active-container"> <div class="header_mobile_text dropdown-toggle active-toggle">Convert PDF</div> <ul class="header_mobile_list" data-role="dropdown"> <a href="/pdf-to-word"><span>PDF to Word</span></a> <a href="/pdf-to-excel"><span>PDF to Excel</span></a> <a href="/pdf-to-powerpoint"><span>PDF to PPTX</span></a> <a href="/pdf-to-images"><span>PDF to Images</span></a> <a href="/pdf-to-pages"><span>PDF to Pages</span></a> <a href="/pdf-to-numbers"><span>PDF to Numbers</span></a> <a href="/pdf-to-keynote"><span>PDF to Keynote</span></a> <a href="/pdf-to-epub"><span>PDF to EPUB</span></a> <a href="/pdf-to-jpg"><span>PDF to JPG</span></a> <a href="/pdf-to-png"><span>PDF to PNG</span></a> <a href="/pdf-to-tiff"><span>PDF to TIF</span></a> <a href="/pdf-to-mobi"><span>PDF to Mobi</span></a> </ul> </div> </div> <div class="header_mobile_box"> <div class="header_mobile_lists active-container"> <div class="header_mobile_text dropdown-toggle active-toggle">Create PDF</div> <ul class="header_mobile_list" data-role="dropdown"> <a href="/word-to-pdf" class="menu_tWord"><span>Word to PDF</span></a> <a href="/excel-to-pdf" class="menu_tExcel"><span>Excel to PDF</span></a> <a href="/powerpoint-to-pdf" class="menu_tPPTX"><span>PPTX to PDF</span></a> <a href="/images-to-pdf" class="menu_tImages"><span>Images to PDF</span></a> <a href="/odt-to-pdf" class="menu_tWord"><span>ODT to PDF</span></a> <a href="/epub-to-pdf" class="menu_tExcel"><span>EPUB to PDF</span></a> <a href="/epub-to-mobi" class="menu_tPPTX"><span>EPUB to Mobi</span></a> <a href="/mobi-to-pdf" class="menu_tImages"><span>Mobi to PDF</span></a> <a href="/jpg-to-pdf" class="menu_tEditor"><span>JPG to PDF</span></a> <a href="/png-to-pdf" class="menu_tEditor"><span>PNG to PDF</span></a> <a href="/tiff-to-pdf" class="menu_tEditor"><span>TIF to PDF</span></a> </ul> </div> </div> <div class="header_mobile_box"> <div class="header_mobile_lists active-container"> <div class="header_mobile_text dropdown-toggle active-toggle">More PDF Tools</div> <ul class="header_mobile_list" data-role="dropdown"> <a href="/encrypt-pdf" class="menu_tEncrypt"><span>Encrypt PDF</span></a> <a href="/unlock-pdf" class="menu_tUnlock"><span>Unlock PDF</span></a> <a href="/combine-pdf" class="menu_tCombine"><span>Combine PDF</span></a> <a href="/split-pdf" class="menu_tSplit"><span>Split PDF</span></a> <a href="/add-watermark-pdf" class="menu_tWatermark"><span>PDF watermark</span></a> <a href="/rotate-pdf" class="menu_tRotate"><span>Rotate PDF</span></a> <a href="/compress-pdf" class="menu_tCompress"><span>Compress PDF</span></a> <a href="/pdf-page-number" class="menu_tEditor"><span>Page number</span></a> <a href="/extract-pdf-images" class="menu_tEditor"><span>Extract Images</span></a> <a href="/rearrange-pdf-pages" class="menu_tEditor"><span>Reorder Pages</span></a> <a href="/delete-pdf-pages" class="menu_tEditor"><span>Delete Pages</span></a> <a href="/image-format-converter" class="menu_tEditor"><span>Image Converter</span></a> <a href="/png-to-jpg" class="menu_tEditor"><span>PNG to JPG</span></a> <a href="/heic-to-jpg" class="menu_tEditor"><span>HEIC to JPG</span></a> <a href="/tiff-to-jpg" class="menu_tEditor"><span>TIF to JPG</span></a> <a href="/bmp-to-jpg" class="menu_tEditor"><span>BMP to JPG</span></a> <a href="/gif-maker" class="menu_tEditor"><span>GIF Maker</span></a> <a href="/jpg-to-png" class="menu_tEditor"><span>JPG to PNG</span></a> <a href="/gif-to-jpg" class="menu_tEditor"><span>GIF to JPG</span></a> <a href="/gif-to-png" class="menu_tEditor"><span>GIF to PNG</span></a> </ul> </div> </div> </div> </div> <div class="header_language horizontal-menu"> <div class="header_language_select"> <input type="hidden" id="language_select_hidden" value="en"/> <p class="language_select_text dropdown-toggle" id="language_select_text">English</p> <div class="language_select_options" data-role="dropdown" id="language_select_options"> <a href="/help" value="en">English</a> <a href="/de/help" value="de-DE">Deutsch</a> <a href="/fr/help" value="fr-FR">Français</a> <a href="/it/help" value="it-IT">Italiano</a> <a href="/pt/help" value="pt-PT">Português</a> <a href="/es/help" value="es-ES">Español</a> <a href="/ru/help" value="ru-RU">Русский</a> <a href="/sv/help" value="sv-SV">Svenska</a> <a href="/pl/help" value="pl-PL">Polski</a> <a href="/nl/help" value="nl-NL">Nederlands</a> <a href="/vi/help" value="vi-VI">Tiếng việt</a> <a href="/id/help" value="id-ID">Indonesian</a> <a href="/tr/help" value="tr-TR">Türkçe</a> <a href="/jp/help" value="ja-JP">日本語</a> <a href="/kr/help" value="kr-KR">한국어</a> <a href="/cn/help" value="zh-CN">中文简体</a> <a href="/zh-tw/help" value="zh-TW">中文繁体</a> <a href="/hi/help" value="hi">हिन्दी</a> <a href="/th/help" value="th">ภาษาไทย</a> <a href="/ar/help" value="ar">العربية</a><a href="/ro/help" value="ro">Română</a><a href="/fi/help" value="fi">Suomi</a><a href="/da/help" value="da">Dansk</a><a href="/no/help" value="no">Norsk</a> </div> </div> </div> </header> <script> $(function(){ var path = window.location.pathname; if (path == "/") { path = "/index"; } $(".header_nav").find("a").each(function() { var href = $(this).attr("href"); if (path.indexOf(href) >= 0) { $(".nav").find("a").removeClass("visited"); $(this).addClass("visited"); return false; } }) $(".language_select_options").find("a").click(function(){ var text=$(this).text(); $(".language_select_text").text(text); $(".language_select_options").hide(); }) $(".language_select_icon,.language_select_text").click(function(){ $(".language_select_options").show(); }) $("#mobileMenu").click(function(){ var isclick=$(this).attr("isclick"); if(isclick==0){ $(".header_mobile_menu").css({"min-height":$(window).height()}); $(".header_mobile_menu").show(); $(this).attr("isclick",1); }else{ $(".header_mobile_menu").hide(); $(this).attr("isclick",0); } }) }) </script> <section class="index_content"> <div class="help_box"> <h4>Frequently Asked Questions</h4> <div class="help_introduce">Thanks for using CleverPDF.com! Here you can find the frequently asked questions and solutions. </div> </div> <div class="help_box"> <h4>FAQ for the free online service:</h4> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Is it safe to upload my files to cleverpdf.com, how do you deal with the documents?</span></h5> <div class="help_list_detail"> The site uses a secured connection, and your files will only be used for processing. We don’t view, keep, or share your files with any 3rd parties.<br/> After processing, please download the output file within 30 mins. The program was set to delete the uploaded and output files after 30 minutes automatically. <br/> Or you can click delete the file from the server by yourself after processing. Your file will be removed instantly.<br/> We are working hard on the security of our web service, but please know that once you choose to upload your file to cleverpdf.com, you agree with our privacy policy. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Is your service really free?</span></h5> <div class="help_list_detail"> Yes, all the online tools provided on CleverPDF.com are permanent FREE! We don’t offer membership, so no sign-up or subscription is required. Anyone can get unlimited access to all features. <br/> We offer a paid offline version for desktop users. Please learn more about the Mac and Windows version here.<br/> https://www.cleverpdf.com/pdf-converter </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Any limitations for using the free online service?</span></h5> <div class="help_list_detail"> The file size limitation is 20MB, if your file is larger than 20 MB, it won't be accepted by the server. This is the only limitation for the online tools, you can use all features as many times as you need. </div> </div> <h4>FAQ for the Offline Desktop version:</h4> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Do you provide the offline desktop version?</span></h5> <div class="help_list_detail"> Yes, we provide Mac and Windows version for desktop users. The desktop version works more efficiently if you are heavy PDF users. You can process batch conversion, advanced options for PDF conversion, and run without the Internet connection. It’s more secure if you want to process confidential documents since it is completely offline and runs on your local computer. For more information, please check out the store. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>What is the license policy?</span></h5> <div class="help_list_detail"> The license is issued per PC. If you purchase a single license, the serial code can be used on 1 computer only. The number of computers depends on the number of licenses you purchased.<br/> If the serial code is used more than the limitation, it will be deactivated, to ensure the license works correctly, if you change your computer or want to transfer the license to other computers, please contact support for updating the license. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Do you provide technical support?</span></h5> <div class="help_list_detail"> Yes, we'd love to hear your suggestions or feedback, we will also try to reply to all the emails within 48 hours. We provide technical support for desktop versions too. Please reach us via <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="aecdc1c0dacfcddaeecdc2cbd8cbdcdecac880cdc1c3">[email protected]</a>. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Does the desktop app support free updates?</span></h5> <div class="help_list_detail"> Yes, once purchased, you enjoy the free update for the future versions. You'll be notified within the app when a newer version is available. </div> </div> <h4>FAQ for educational and company clients:</h4> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Do you offer a discount for academic users?</span></h5> <div class="help_list_detail"> Yes, we offer a discount for academic users, please contact support with your school-issued email address (may include .edu, .k12 or other email domains sponsored by educational institutions). If you don’t have one but you have an active student or faculty ID or other documents, please contact us, you can still enjoy an educational discount! We will send you the coupon code for 50%OFF. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Company volume sales</span></h5> <div class="help_list_detail"> If you want to purchase a large number of licenses (50+) for a company or organization, please contact us for more information. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Do you offer API or SKI for developers or the company for internal usage? </span></h5> <div class="help_list_detail"> No, currently we don’t offer API or SDK solutions for developers. The app doesn’t support the command line either. </div> </div> <div class="help_list"> <h5><img src="/statics/images/list_down.png" /><span>Special document conversion customization is available. </span></h5> <div class="help_list_detail"> What is the document conversion customization service?<br/> When using CleverPDF to convert PDF to other formats, such as Word, Excel, or PPT, if there are some problems for your special documents, and you have a large number of such files, we can make some changes to the current version just for you in order to meet your requirements.<br/> Our developers can also extract the data from PDF and arrange them in the output formats such as Word, Excel and PowerPoint according to your requirements instead of keeping the formatting in the original PDF. We charge the development fee according to the work and the normal license fee.<br/> Please feel free to contact us. </div> </div> </div> </section> </div> <footer class="footer"> <div class="footer_keep"> <div class="footer_keep_box"> <ul> <li class="font" id="keep_touch">Follow us on</li> <li class="img"><a href="https://www.facebook.com/Cleverpdf-464751560559905/"><img src="/statics/images/keep_1_1.svg" alt="Follow CleverPDF on Facebook"/></a></li> <li class="img"><a href="https://twitter.com/cleverpdf"><img src="/statics/images/keep_2_1.svg" alt="Follow CleverPDF on Twitter"/></a></li> <li class="img"><a href="https://www.youtube.com/channel/UCdBicppgdgMiij_ajin3kMw"><img src="/statics/images/keep_3_1.svg" alt="CleverPDF YouTube Channel"/></a></li> </ul> </div> </div> <div class="footer_print"> <div class="footer_center"> <div class="footer_link"> <a href="/privacy" class="first" id="privacy_terms">Privacy and Terms</a> <a href="/about-us" id="about_ab">About CleverPDF</a> <a href="/help" id="help_guide">Help and guide</a> <a href="/contact" id="con_us">Contact US</a> <a href="/pdf-converter" id="desk_store" >Desktop Software Store</a> </div> <div class="footer_font">Copyright © 2020 CleverPDF. 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Support and FAQ for CleverPDF.com