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class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-3" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_ece36f57e7" href="#h_ece36f57e7" data-testid="toc-link-3" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-4" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_182328163a" href="#h_182328163a" data-testid="toc-link-4" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color 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class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_34351da5e7" href="#h_34351da5e7" data-testid="toc-link-7" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-8" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_30f556bdc3" href="#h_30f556bdc3" data-testid="toc-link-8" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-9" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_4558497c23" href="#h_4558497c23" data-testid="toc-link-9" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="relative z-3 w-full lg:max-w-160 "><div class="flex pb-6 max-md:pb-2 lg:max-w-160"><div class="flex flex-wrap items-baseline pb-4 text-base"><a href="/en/" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color">All Collections</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><a href="https://help.productive.io/en/collections/38828-invoicing" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color" data-testid="breadcrumb-0">Invoicing</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><a href="https://help.productive.io/en/collections/9447151-invoicing-options" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color" data-testid="breadcrumb-1">Invoicing Options</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><div class="text-body-secondary-color">Customizing Your Sender Email Address</div></div></div><div class=""><div class="article intercom-force-break"><div class="mb-10 max-lg:mb-6"><div class="flex flex-col gap-4"><div class="flex flex-col"><header class="mb-1 font-primary text-2xl font-bold leading-10 text-body-primary-color">Customizing Your Sender Email Address</header><div class="text-md font-normal leading-normal text-body-secondary-color"><p>Set a custom address for sending invoices and emails triggered in Automations.</p></div></div><div class="avatar"><div class="avatar__info -mt-0.5 text-base"><span class="text-body-secondary-color"> Updated over a month ago</span></div></div></div></div><div class="jsx-ef86202475c6562f flex-col"><div class="jsx-ef86202475c6562f mb-7 ml-0 text-md max-messenger:mb-6 lg:hidden"><div class="jsx-27f84a20f81f6ce9 table-of-contents max-h-[calc(100vh-96px)] overflow-y-auto rounded-2xl text-body-primary-color hover:text-primary max-lg:border max-lg:border-solid max-lg:border-body-border max-lg:shadow-solid-1"><div data-testid="toc-dropdown" class="jsx-27f84a20f81f6ce9 hidden cursor-pointer justify-between border-b max-lg:flex max-lg:flex-row max-lg:border-x-0 max-lg:border-t-0 max-lg:border-solid max-lg:border-b-body-border border-b-0"><div class="jsx-27f84a20f81f6ce9 my-2 max-lg:pl-4">Table of contents</div><div class="jsx-27f84a20f81f6ce9 "><svg class="ml-2 mr-4 mt-3 transition-transform" transform="" width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M3.93353 5.93451C4.24595 5.62209 4.75248 5.62209 5.0649 5.93451L7.99922 8.86882L10.9335 5.93451C11.246 5.62209 11.7525 5.62209 12.0649 5.93451C12.3773 6.24693 12.3773 6.75346 12.0649 7.06588L8.5649 10.5659C8.25249 10.8783 7.74595 10.8783 7.43353 10.5659L3.93353 7.06588C3.62111 6.75346 3.62111 6.24693 3.93353 5.93451Z" fill="currentColor"></path></svg></div></div><div data-testid="toc-body" class="jsx-27f84a20f81f6ce9 hidden my-2"><section data-testid="toc-section-0" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none border-body-toc-active-border px-4"><a id="#h_d9e87f0543" href="#h_d9e87f0543" data-testid="toc-link-0" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base font-toc-active text-body-primary-color"></a></section><section data-testid="toc-section-1" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_176d2943a1" href="#h_176d2943a1" data-testid="toc-link-1" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-2" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_fb37df9928" href="#h_fb37df9928" data-testid="toc-link-2" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-3" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_ece36f57e7" href="#h_ece36f57e7" data-testid="toc-link-3" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-4" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_182328163a" href="#h_182328163a" data-testid="toc-link-4" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-5" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_418809f006" href="#h_418809f006" data-testid="toc-link-5" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-6" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-7"><a id="#h_b6fb5a09f1" href="#h_b6fb5a09f1" data-testid="toc-link-6" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-7" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_34351da5e7" href="#h_34351da5e7" data-testid="toc-link-7" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-8" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_30f556bdc3" href="#h_30f556bdc3" data-testid="toc-link-8" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section><section data-testid="toc-section-9" class="jsx-27f84a20f81f6ce9 flex border-y-0 border-e-0 border-s-2 border-solid py-1.5 max-lg:border-none px-4"><a id="#h_4558497c23" href="#h_4558497c23" data-testid="toc-link-9" class="jsx-27f84a20f81f6ce9 w-full no-underline hover:text-body-primary-color max-lg:inline-block max-lg:text-body-primary-color max-lg:hover:text-primary lg:text-base text-body-toc-inactive-color"></a></section></div></div></div><div class="jsx-ef86202475c6562f article_body"><article class="jsx-ef86202475c6562f "><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>By default, invoices sent from Productive appear to come from <a href="" rel="nofollow noopener noreferrer" target="_blank">noreply@outbox.productive.io</a>, even though the person who clicked "Send Invoice" is displayed as the sender.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>However, you can set up <b>custom sender email addresses</b> to add a personal touch and ensure your clients don't overlook your invoices as spam.<br/></p></div><div class="intercom-interblocks-callout" style="background-color:#d7efdc80;border-color:#1bb15733"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Setting up a custom sender email address is available on the <b>Premium,</b> <b>Enterprise,</b> <b>and</b> <b>Ultimate plans.</b></p></div></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_d9e87f0543">Step One: Locating the Settings</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>To customize the email sender address for <b>invoices</b> and <b>emails </b>triggered by your <a href="https://help.productive.io/en/articles/8822225-completing-automations-configuring-the-then-step">Automation rules</a>:<br/><br/>1) Go to <b>Settings</b> and navigate to <b>General</b>. </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/1060803887/91a080c51d8038149748ad0a/Screenshot+2024-05-24+at+13_30_41.png?expires=1732396500&signature=c35a834607ffdd5e15b72fd27726494b42c90ff3c54ce3cfbea673476cb85f89&req=dSAhFsF%2BnolXXvMW1HO4zVZZ75iSsSXGpBYVjlriTYioIDYROLr4ajxehYMx%0ATuOHW8oflMbl7LxXOHM%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/1060803887/91a080c51d8038149748ad0a/Screenshot+2024-05-24+at+13_30_41.png?expires=1732396500&signature=c35a834607ffdd5e15b72fd27726494b42c90ff3c54ce3cfbea673476cb85f89&req=dSAhFsF%2BnolXXvMW1HO4zVZZ75iSsSXGpBYVjlriTYioIDYROLr4ajxehYMx%0ATuOHW8oflMbl7LxXOHM%3D%0A" width="2924" height="1358"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>2) Scroll down to the <b>Custom Sender Email Address</b> section.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>3) Click <b>+ Add domain</b>.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/1163574427/2357b0f1102d5f861775ff45/Screenshot+2024-08-30+at+14_46_47.png?expires=1732396500&signature=22991c353d347044157180c8c9db2718e34c4232fac06f2d87708e931f6e52f0&req=dSEhFcx5mYVdXvMW1HO4zXgSvCZz64PZhEDtIxKyAJJM2UOp3h3vDT3oj5G7%0APesDvt5jzvTinZdXLIU%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/1163574427/2357b0f1102d5f861775ff45/Screenshot+2024-08-30+at+14_46_47.png?expires=1732396500&signature=22991c353d347044157180c8c9db2718e34c4232fac06f2d87708e931f6e52f0&req=dSEhFcx5mYVdXvMW1HO4zXgSvCZz64PZhEDtIxKyAJJM2UOp3h3vDT3oj5G7%0APesDvt5jzvTinZdXLIU%3D%0A" width="2508" height="1036"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_176d2943a1">Step Two: Adjusting the Domain Details</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>1) Add <b>your domain name</b>: If your email is <a href="" rel="nofollow noopener noreferrer" target="_blank">invoices@acme.com</a>, you'll enter <b>acme.com</b>.<br/><br/>2) Add<b> the sender name</b>: This is the name displayed in the recipient’s inbox. You can change this later if needed.<br/></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>3) Add<b> the sender address</b>: This is the first part of your email address (e.g., the "<b>invoices</b>" in <a href="" rel="nofollow noopener noreferrer" target="_blank">invoices@acme.com</a>).</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>4) Select the <a href="https://help.productive.io/en/articles/2179665-setting-up-subsidiaries">subsidiary</a> you want to set the custom domain for.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>5) Optionally, <b>allow users</b> to send emails using their email addresses. This can be selected from a dropdown menu when sending emails.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/1163575923/4ce74889a0ec4189dcd56443/Screenshot+2024-08-30+at+14_53_27.png?expires=1732396500&signature=ee3132dce722f1f27cecbe6fe42d26200e3e825ffaeedfbcdcbb11666054343a&req=dSEhFcx5mIhdWvMW1HO4zeITiwuT0lx4v48lc1sNLH9tELGbwdtFvwRGMyuG%0ASEMrpzuvyLOz7Q0YwXw%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/1163575923/4ce74889a0ec4189dcd56443/Screenshot+2024-08-30+at+14_53_27.png?expires=1732396500&signature=ee3132dce722f1f27cecbe6fe42d26200e3e825ffaeedfbcdcbb11666054343a&req=dSEhFcx5mIhdWvMW1HO4zeITiwuT0lx4v48lc1sNLH9tELGbwdtFvwRGMyuG%0ASEMrpzuvyLOz7Q0YwXw%3D%0A" width="1524" height="1424" style="width:500px"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_fb37df9928">Step Three: Verification</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Verifying your domain is essential to start sending emails through Productive. </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>This process <b>confirms domain ownership</b>, <b>prevents spam</b>, and ensures that <b>only you can send from your domain</b>. Follow these steps:</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_ece36f57e7">1) Copy the Generated DNS Records</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>You’ll need to add two TXT records, one for <b>SPF</b> and one for <b>DKIM</b>. </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Copy them from Productive and add them to your domain registrar’s settings.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Without these, other email providers will likely place your emails in the Spam folder or completely reject them.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/fb4269c7d05ac700cbaddefb7bd5862f69a2b21b/1232855783/f0d58dc7b10dfd5efa5dd883a1bd/Screenshot+2024-10-29+at+16_51_53.png?expires=1732396500&signature=2ea246b8f4b1ad68dd2aff06fde3e2ed399a3bd960850cb9dc20156b5ced5cff&req=dSIkFMF7mIZXWvMW1HO4zbkgv5dra9uO0AqzTEjFj5m78oKTpBAnNq9pj0BF%0AiOjkSB%2FkcHrh2WBrox4%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/fb4269c7d05ac700cbaddefb7bd5862f69a2b21b/1232855783/f0d58dc7b10dfd5efa5dd883a1bd/Screenshot+2024-10-29+at+16_51_53.png?expires=1732396500&signature=2ea246b8f4b1ad68dd2aff06fde3e2ed399a3bd960850cb9dc20156b5ced5cff&req=dSIkFMF7mIZXWvMW1HO4zbkgv5dra9uO0AqzTEjFj5m78oKTpBAnNq9pj0BF%0AiOjkSB%2FkcHrh2WBrox4%3D%0A" width="1658" height="1578"/></a></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>SPF Record</b>: Lists the authorized servers for sending emails from your domain.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>DKIM Record</b>: Ensures that the email content wasn’t modified by a third party during transit.</p></div></li></ul></div><div class="intercom-interblocks-callout" style="background-color:#e3e7fa80;border-color:#334bfa33"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Note:</b> If you already have an SPF record, <b>do not create a new one</b>. Instead, modify the existing record by adding our SPF value.<br/></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Example</b><i>:</i> If your SPF record is <code>v=spf1 include:some_other_domain.com ~all</code>, update it to <code>v=spf1 include:some_other_domain.com include:mailgun.org ~all</code>.</p></div></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>MX Records</b><br/>MX records direct other providers where emails for your domain should be sent. You can use your own email provider's MX values if you want to receive replies or use the ones provided by Productive.</p></div></li></ul></div><div class="intercom-interblocks-callout" style="background-color:#e3e7fa80;border-color:#334bfa33"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Note:</b> If you already have MX records set up with your email provider, <b>do not add Productive's MX records</b>, as this could interfere with incoming emails.<br/></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>With the setup for your email provider, you’re already ready to receive any replies sent by your clients.</p></div></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Recommended: Add a DMARC Record</b></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>In addition to these, it’s a good idea to add a DMARC record if you already don’t have one.<br/><a href="https://dmarc.org/" rel="nofollow noopener noreferrer" target="_blank">Domain-based Message Authentication, Reporting & Conformance (DMARC)</a> shields your domain from impersonation attacks, such as phishing. Some major email providers, like Google and Yahoo, now require DMARC for bulk email senders.</p></div></li></ul></div><div class="intercom-interblocks-callout" style="background-color:#e3e7fa80;border-color:#334bfa33"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>The simplest version of this record you can start with is to add the TXT record <code>_dmarc</code> followed by your domain name with the value <code>v=DMARC1; p=none</code></p></div></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_182328163a">2) Wait for Propagation</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Allow 24-48 hours for the DNS records to propagate and be verified by your email provider.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Recommendation</b>: Set up the SPF and DKIM records, then check back the following day to confirm verification.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_418809f006">3) Send for Verification in Productive</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Once confirmed by your provider, return to Productive and click <b>Send for verification</b> to ensure the domains are configured correctly both in your provider and Productive.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/fb4269c7d05ac700cbaddefb7bd5862f69a2b21b/1232863452/3c694c773690fc0d9a7db238ebe9/Screenshot+2024-10-29+at+16_58_59.png?expires=1732396500&signature=021d376c109f231dd50cee4102c9398fbd4ff38c2ea6a961317e6dec08e98579&req=dSIkFMF4noVaW%2FMW1HO4zY%2B6FFI5gnOsp7cbB232ueOtqb2xRjfFEQONGQji%0A3CXUnS9SaqnX3kSp%2BTc%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/fb4269c7d05ac700cbaddefb7bd5862f69a2b21b/1232863452/3c694c773690fc0d9a7db238ebe9/Screenshot+2024-10-29+at+16_58_59.png?expires=1732396500&signature=021d376c109f231dd50cee4102c9398fbd4ff38c2ea6a961317e6dec08e98579&req=dSIkFMF4noVaW%2FMW1HO4zY%2B6FFI5gnOsp7cbB232ueOtqb2xRjfFEQONGQji%0A3CXUnS9SaqnX3kSp%2BTc%3D%0A" width="1636" height="1544"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_b6fb5a09f1">4) Confirmation</h2></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>When everything is correctly set up, you'll see <b>a Verified badge</b> next to your custom domain, and you're all set!</p></div></li></ul></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/1166166080/5f89181917dcd632fb6ea3ad/Screenshot+2024-09-02+at+16_31_20.png?expires=1732396500&signature=2675e76ae6f5c398c5b9d2dec97ff0cefc162c5a0e408118d93a00a146289202&req=dSEhEMh4m4FXWfMW1HO4zf9A4EcyMc00f09QjzSX6Zbgv9kwxtnZLNwqu%2B6F%0Aw3pUHnUUqDgt2IpMyBY%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/1166166080/5f89181917dcd632fb6ea3ad/Screenshot+2024-09-02+at+16_31_20.png?expires=1732396500&signature=2675e76ae6f5c398c5b9d2dec97ff0cefc162c5a0e408118d93a00a146289202&req=dSEhEMh4m4FXWfMW1HO4zf9A4EcyMc00f09QjzSX6Zbgv9kwxtnZLNwqu%2B6F%0Aw3pUHnUUqDgt2IpMyBY%3D%0A" width="2414" height="484"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_34351da5e7">Sending Emails and Invoices</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Once configured, you’ll be able to send invoices and emails from your custom address.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-center"><a href="https://downloads.intercomcdn.com/i/o/1166150458/d67692a9c280f2e86a7a8d15/Screenshot+2024-09-02+at+16_19_34.png?expires=1732396500&signature=8b1337a46e40cd4445285878a2878334c5e2247fe2918c7543560c7e6fa77ebf&req=dSEhEMh7nYVaUfMW1HO4zeZLl9wT9Uvpj3LvlUP96BBC%2BM3T49xdcNQJvOBa%0AmQYQVYlnrHqUEg9x5Ac%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/1166150458/d67692a9c280f2e86a7a8d15/Screenshot+2024-09-02+at+16_19_34.png?expires=1732396500&signature=8b1337a46e40cd4445285878a2878334c5e2247fe2918c7543560c7e6fa77ebf&req=dSEhEMh7nYVaUfMW1HO4zeZLl9wT9Uvpj3LvlUP96BBC%2BM3T49xdcNQJvOBa%0AmQYQVYlnrHqUEg9x5Ac%3D%0A" width="1468" height="1128" style="width:450px"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_30f556bdc3">Editing the Sender's Email Address</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>After verification, you can further customize the sender details:</p></div><div class="intercom-interblocks-ordered-nested-list"><ol><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Go to <b>Settings </b>><b> General </b>><b> Custom sender email address</b>.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Select the domain you want to edit and open the <b>Settings dropdown</b>.<br/></p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/1166136054/4f8f38e247fb4052b894d478/Screenshot+2024-09-02+at+16_07_57.png?expires=1732396500&signature=0ba8e173f6171366fba9a5dd4132d1c969b465e06bd7c2cbd62f3bc8a6ae601d&req=dSEhEMh9m4FaXfMW1HO4zQJovtsG31BCcxAGtRfqwNSyOmgy6Bk5bJ32Ndg%2F%0AEQzB%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/1166136054/4f8f38e247fb4052b894d478/Screenshot+2024-09-02+at+16_07_57.png?expires=1732396500&signature=0ba8e173f6171366fba9a5dd4132d1c969b465e06bd7c2cbd62f3bc8a6ae601d&req=dSEhEMh9m4FaXfMW1HO4zQJovtsG31BCcxAGtRfqwNSyOmgy6Bk5bJ32Ndg%2F%0AEQzB%0A" width="1546" height="1472" style="width:500px"/></a></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Adjust the <b>Sender Name</b> (the name displayed in the recipient’s inbox).</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Adjust the <b>Sender Address</b> (the first part of your email address).</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Adjust the <b>Subsidiary</b> associated with the sender address.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Optionally, <b>enable users to select their email addresses</b> from a dropdown menu when sending emails.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>After making your changes, click <b>Update</b> to save the settings.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/1166130855/27dc6ea8c4ca87010205eb0d/Screenshot+2024-09-02+at+16_03_58.png?expires=1732396500&signature=e4a2217840c79dd64ec17b28fc4531c135919b59f1e636bde66c61cbefab1f74&req=dSEhEMh9nYlaXPMW1HO4zdcHk7AjPjF%2FCxds7VAZ47aPltTYjtK%2Br1mkPokD%0At2nI%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/1166130855/27dc6ea8c4ca87010205eb0d/Screenshot+2024-09-02+at+16_03_58.png?expires=1732396500&signature=e4a2217840c79dd64ec17b28fc4531c135919b59f1e636bde66c61cbefab1f74&req=dSEhEMh9nYlaXPMW1HO4zdcHk7AjPjF%2FCxds7VAZ47aPltTYjtK%2Br1mkPokD%0At2nI%0A" width="1502" height="1512" style="width:500px"/></a></div></li></ol></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_4558497c23">Adding Another Email Domain</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>You can add multiple custom sender domains if needed:</p></div><div class="intercom-interblocks-ordered-nested-list"><ol><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Go to <b>Settings </b>><b> General </b>><b> Custom sender email address</b>.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Click <b>+ Add domain</b> and follow the steps outlined above for each new domain.</p></div></li></ol></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://downloads.intercomcdn.com/i/o/1166144412/d77be0b26aafd8e8b670f913/Screenshot+2024-09-02+at+16_13_25.png?expires=1732396500&signature=ba414ef589aba73568aab1c5124e192cfa64a6943387ddb285af737385c33f42&req=dSEhEMh6mYVeW%2FMW1HO4zT8o6yJwNxhSEYo6jL3DtlvYDXgrY5gaDCeIEmqH%0AKOc60Gb2E%2BEwtAQgoMI%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://downloads.intercomcdn.com/i/o/1166144412/d77be0b26aafd8e8b670f913/Screenshot+2024-09-02+at+16_13_25.png?expires=1732396500&signature=ba414ef589aba73568aab1c5124e192cfa64a6943387ddb285af737385c33f42&req=dSEhEMh6mYVeW%2FMW1HO4zT8o6yJwNxhSEYo6jL3DtlvYDXgrY5gaDCeIEmqH%0AKOc60Gb2E%2BEwtAQgoMI%3D%0A" width="2436" height="508"/></a></div><section class="jsx-62724fba150252e0 related_articles my-6"><hr class="jsx-62724fba150252e0 my-6 sm:my-8"/><div class="jsx-62724fba150252e0 mb-3 text-xl font-bold">Related Articles</div><section class="flex flex-col rounded-card border border-solid border-card-border bg-card-bg p-2 sm:p-3"><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner sm:py-3 rounded-card-inner px-3" href="https://help.productive.io/en/articles/2179568-updating-email-addresses-your-own-and-others" data-testid="article-link"><div class="flex flex-col p-0"><span class="m-0 text-md text-body-primary-color group-hover/article:text-primary">Updating Email Addresses: Your Own and Others'</span></div><div class="flex shrink-0 flex-col justify-center p-0"><svg class="block h-4 w-4 text-primary ltr:-rotate-90 rtl:rotate-90" fill="currentColor" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd"></path></svg></div></a><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner sm:py-3 rounded-card-inner px-3" href="https://help.productive.io/en/articles/2179626-bcc-emails-to-productive-organize-with-budgets-deals-or-invoices" data-testid="article-link"><div class="flex flex-col p-0"><span class="m-0 text-md text-body-primary-color group-hover/article:text-primary">BCC Emails to Productive: Organize with Budgets, Deals, or Invoices</span></div><div class="flex shrink-0 flex-col justify-center p-0"><svg class="block h-4 w-4 text-primary ltr:-rotate-90 rtl:rotate-90" fill="currentColor" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd"></path></svg></div></a><a class="duration-250 group/article flex flex-row justify-between gap-2 py-2 no-underline transition ease-linear hover:bg-primary-alpha-10 hover:text-primary sm:rounded-card-inner sm:py-3 rounded-card-inner px-3" href="https://help.productive.io/en/articles/4332249-creating-a-task-via-email" data-testid="article-link"><div class="flex flex-col p-0"><span class="m-0 text-md text-body-primary-color group-hover/article:text-primary">Creating a Task Via Email</span></div><div class="flex shrink-0 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Help Center","footerLogo":"https://downloads.intercomcdn.com/i/o/295088/7d1e9e7d334295930dd163a3/801f1c6d85d7662e8810fa8dcc02754d.png","footerLogoHeight":"110","localisedInformation":{"contentBlock":{"locale":"en","title":"Content section title","withButton":false,"description":"","buttonTitle":"Button title","buttonUrl":""}}},"user":{"userId":"d602f6f3-f847-4b80-976a-a9561a65df58","role":"visitor_role"},"articleContent":{"articleId":"4923236","author":null,"blocks":[{"type":"paragraph","text":"By default, invoices sent from Productive appear to come from \u003ca href=\"\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003enoreply@outbox.productive.io\u003c/a\u003e, even though the person who clicked \"Send Invoice\" is displayed as the sender.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"However, you can set up \u003cb\u003ecustom sender email addresses\u003c/b\u003e to add a personal touch and ensure your clients don't overlook your invoices as spam.\u003cbr\u003e","class":"no-margin"},{"type":"callout","content":[{"type":"paragraph","text":"Setting up a custom sender email address is available on the \u003cb\u003ePremium,\u003c/b\u003e \u003cb\u003eEnterprise,\u003c/b\u003e \u003cb\u003eand\u003c/b\u003e \u003cb\u003eUltimate plans.\u003c/b\u003e","class":"no-margin"}],"style":{"backgroundColor":"#d7efdc80","borderColor":"#1bb15733"}},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"Step One: Locating the Settings","idAttribute":"h_d9e87f0543"},{"type":"paragraph","text":"To customize the email sender address for \u003cb\u003einvoices\u003c/b\u003e and \u003cb\u003eemails \u003c/b\u003etriggered by your \u003ca href=\"https://help.productive.io/en/articles/8822225-completing-automations-configuring-the-then-step\"\u003eAutomation rules\u003c/a\u003e:\u003cbr\u003e\u003cbr\u003e1) Go to \u003cb\u003eSettings\u003c/b\u003e and navigate to \u003cb\u003eGeneral\u003c/b\u003e. ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/1060803887/91a080c51d8038149748ad0a/Screenshot+2024-05-24+at+13_30_41.png?expires=1732396500\u0026signature=c35a834607ffdd5e15b72fd27726494b42c90ff3c54ce3cfbea673476cb85f89\u0026req=dSAhFsF%2BnolXXvMW1HO4zVZZ75iSsSXGpBYVjlriTYioIDYROLr4ajxehYMx%0ATuOHW8oflMbl7LxXOHM%3D%0A","width":2924,"height":1358},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"2) Scroll down to the \u003cb\u003eCustom Sender Email Address\u003c/b\u003e section.","class":"no-margin"},{"type":"paragraph","text":"3) Click \u003cb\u003e+ Add domain\u003c/b\u003e.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/1163574427/2357b0f1102d5f861775ff45/Screenshot+2024-08-30+at+14_46_47.png?expires=1732396500\u0026signature=22991c353d347044157180c8c9db2718e34c4232fac06f2d87708e931f6e52f0\u0026req=dSEhFcx5mYVdXvMW1HO4zXgSvCZz64PZhEDtIxKyAJJM2UOp3h3vDT3oj5G7%0APesDvt5jzvTinZdXLIU%3D%0A","width":2508,"height":1036},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"Step Two: Adjusting the Domain Details","idAttribute":"h_176d2943a1"},{"type":"paragraph","text":"1) Add \u003cb\u003eyour domain name\u003c/b\u003e: If your email is \u003ca href=\"\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003einvoices@acme.com\u003c/a\u003e, you'll enter \u003cb\u003eacme.com\u003c/b\u003e.\u003cbr\u003e\u003cbr\u003e2) Add\u003cb\u003e the sender name\u003c/b\u003e: This is the name displayed in the recipient’s inbox. You can change this later if needed.\u003cbr\u003e","class":"no-margin"},{"type":"paragraph","text":"3) Add\u003cb\u003e the sender address\u003c/b\u003e: This is the first part of your email address (e.g., the \"\u003cb\u003einvoices\u003c/b\u003e\" in \u003ca href=\"\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003einvoices@acme.com\u003c/a\u003e).","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"4) Select the \u003ca href=\"https://help.productive.io/en/articles/2179665-setting-up-subsidiaries\"\u003esubsidiary\u003c/a\u003e you want to set the custom domain for.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"5) Optionally, \u003cb\u003eallow users\u003c/b\u003e to send emails using their email addresses. This can be selected from a dropdown menu when sending emails.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/1163575923/4ce74889a0ec4189dcd56443/Screenshot+2024-08-30+at+14_53_27.png?expires=1732396500\u0026signature=ee3132dce722f1f27cecbe6fe42d26200e3e825ffaeedfbcdcbb11666054343a\u0026req=dSEhFcx5mIhdWvMW1HO4zeITiwuT0lx4v48lc1sNLH9tELGbwdtFvwRGMyuG%0ASEMrpzuvyLOz7Q0YwXw%3D%0A","width":1524,"height":1424,"displayWidth":500,"align":"center"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"Step Three: Verification","idAttribute":"h_fb37df9928"},{"type":"paragraph","text":"Verifying your domain is essential to start sending emails through Productive. ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"This process \u003cb\u003econfirms domain ownership\u003c/b\u003e, \u003cb\u003eprevents spam\u003c/b\u003e, and ensures that \u003cb\u003eonly you can send from your domain\u003c/b\u003e. Follow these steps:","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"1) Copy the Generated DNS Records","idAttribute":"h_ece36f57e7"},{"type":"paragraph","text":"You’ll need to add two TXT records, one for \u003cb\u003eSPF\u003c/b\u003e and one for \u003cb\u003eDKIM\u003c/b\u003e. ","class":"no-margin"},{"type":"paragraph","text":"Copy them from Productive and add them to your domain registrar’s settings.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"Without these, other email providers will likely place your emails in the Spam folder or completely reject them.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/fb4269c7d05ac700cbaddefb7bd5862f69a2b21b/1232855783/f0d58dc7b10dfd5efa5dd883a1bd/Screenshot+2024-10-29+at+16_51_53.png?expires=1732396500\u0026signature=2ea246b8f4b1ad68dd2aff06fde3e2ed399a3bd960850cb9dc20156b5ced5cff\u0026req=dSIkFMF7mIZXWvMW1HO4zbkgv5dra9uO0AqzTEjFj5m78oKTpBAnNq9pj0BF%0AiOjkSB%2FkcHrh2WBrox4%3D%0A","width":1658,"height":1578},{"type":"unorderedNestedList","text":"- \u003cb\u003eSPF Record\u003c/b\u003e: Lists the authorized servers for sending emails from your domain.\n- \u003cb\u003eDKIM Record\u003c/b\u003e: Ensures that the email content wasn’t modified by a third party during transit.","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003eSPF Record\u003c/b\u003e: Lists the authorized servers for sending emails from your domain.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"\u003cb\u003eDKIM Record\u003c/b\u003e: Ensures that the email content wasn’t modified by a third party during transit.","class":"no-margin"}]}]},{"type":"callout","content":[{"type":"paragraph","text":"\u003cb\u003eNote:\u003c/b\u003e If you already have an SPF record, \u003cb\u003edo not create a new one\u003c/b\u003e. Instead, modify the existing record by adding our SPF value.\u003cbr\u003e","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003eExample\u003c/b\u003e\u003ci\u003e:\u003c/i\u003e If your SPF record is \u003ccode\u003ev=spf1 include:some_other_domain.com ~all\u003c/code\u003e, update it to \u003ccode\u003ev=spf1 include:some_other_domain.com include:mailgun.org ~all\u003c/code\u003e.","class":"no-margin"}],"style":{"backgroundColor":"#e3e7fa80","borderColor":"#334bfa33"}},{"type":"unorderedNestedList","text":"- \u003cb\u003eMX Records\u003c/b\u003e\u003cbr\u003eMX records direct other providers where emails for your domain should be sent. You can use your own email provider's MX values if you want to receive replies or use the ones provided by Productive.","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003eMX Records\u003c/b\u003e\u003cbr\u003eMX records direct other providers where emails for your domain should be sent. You can use your own email provider's MX values if you want to receive replies or use the ones provided by Productive.","class":"no-margin"}]}]},{"type":"callout","content":[{"type":"paragraph","text":"\u003cb\u003eNote:\u003c/b\u003e If you already have MX records set up with your email provider, \u003cb\u003edo not add Productive's MX records\u003c/b\u003e, as this could interfere with incoming emails.\u003cbr\u003e","class":"no-margin"},{"type":"paragraph","text":"With the setup for your email provider, you’re already ready to receive any replies sent by your clients.","class":"no-margin"}],"style":{"backgroundColor":"#e3e7fa80","borderColor":"#334bfa33"}},{"type":"unorderedNestedList","text":"- \u003cb\u003eRecommended: Add a DMARC Record\u003c/b\u003e\n In addition to these, it’s a good idea to add a DMARC record if you already don’t have one.\u003cbr\u003e\u003ca href=\"https://dmarc.org/\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eDomain-based Message Authentication, Reporting \u0026amp; Conformance (DMARC)\u003c/a\u003e shields your domain from impersonation attacks, such as phishing. Some major email providers, like Google and Yahoo, now require DMARC for bulk email senders.","items":[{"content":[{"type":"paragraph","text":"\u003cb\u003eRecommended: Add a DMARC Record\u003c/b\u003e","class":"no-margin"},{"type":"paragraph","text":"In addition to these, it’s a good idea to add a DMARC record if you already don’t have one.\u003cbr\u003e\u003ca href=\"https://dmarc.org/\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eDomain-based Message Authentication, Reporting \u0026amp; Conformance (DMARC)\u003c/a\u003e shields your domain from impersonation attacks, such as phishing. Some major email providers, like Google and Yahoo, now require DMARC for bulk email senders.","class":"no-margin"}]}]},{"type":"callout","content":[{"type":"paragraph","text":"The simplest version of this record you can start with is to add the TXT record \u003ccode\u003e_dmarc\u003c/code\u003e followed by your domain name with the value \u003ccode\u003ev=DMARC1; p=none\u003c/code\u003e","class":"no-margin"}],"style":{"backgroundColor":"#e3e7fa80","borderColor":"#334bfa33"}},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"2) Wait for Propagation","idAttribute":"h_182328163a"},{"type":"paragraph","text":"Allow 24-48 hours for the DNS records to propagate and be verified by your email provider.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003eRecommendation\u003c/b\u003e: Set up the SPF and DKIM records, then check back the following day to confirm verification.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"3) Send for Verification in Productive","idAttribute":"h_418809f006"},{"type":"paragraph","text":"Once confirmed by your provider, return to Productive and click \u003cb\u003eSend for verification\u003c/b\u003e to ensure the domains are configured correctly both in your provider and Productive.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/fb4269c7d05ac700cbaddefb7bd5862f69a2b21b/1232863452/3c694c773690fc0d9a7db238ebe9/Screenshot+2024-10-29+at+16_58_59.png?expires=1732396500\u0026signature=021d376c109f231dd50cee4102c9398fbd4ff38c2ea6a961317e6dec08e98579\u0026req=dSIkFMF4noVaW%2FMW1HO4zY%2B6FFI5gnOsp7cbB232ueOtqb2xRjfFEQONGQji%0A3CXUnS9SaqnX3kSp%2BTc%3D%0A","width":1636,"height":1544},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"4) Confirmation","idAttribute":"h_b6fb5a09f1"},{"type":"unorderedNestedList","text":"- When everything is correctly set up, you'll see \u003cb\u003ea Verified badge\u003c/b\u003e next to your custom domain, and you're all set!","items":[{"content":[{"type":"paragraph","text":"When everything is correctly set up, you'll see \u003cb\u003ea Verified badge\u003c/b\u003e next to your custom domain, and you're all set!","class":"no-margin"}]}]},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/1166166080/5f89181917dcd632fb6ea3ad/Screenshot+2024-09-02+at+16_31_20.png?expires=1732396500\u0026signature=2675e76ae6f5c398c5b9d2dec97ff0cefc162c5a0e408118d93a00a146289202\u0026req=dSEhEMh4m4FXWfMW1HO4zf9A4EcyMc00f09QjzSX6Zbgv9kwxtnZLNwqu%2B6F%0Aw3pUHnUUqDgt2IpMyBY%3D%0A","width":2414,"height":484},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"Sending Emails and Invoices","idAttribute":"h_34351da5e7"},{"type":"paragraph","text":"Once configured, you’ll be able to send invoices and emails from your custom address.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/1166150458/d67692a9c280f2e86a7a8d15/Screenshot+2024-09-02+at+16_19_34.png?expires=1732396500\u0026signature=8b1337a46e40cd4445285878a2878334c5e2247fe2918c7543560c7e6fa77ebf\u0026req=dSEhEMh7nYVaUfMW1HO4zeZLl9wT9Uvpj3LvlUP96BBC%2BM3T49xdcNQJvOBa%0AmQYQVYlnrHqUEg9x5Ac%3D%0A","width":1468,"height":1128,"displayWidth":450,"align":"center"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"Editing the Sender's Email Address","idAttribute":"h_30f556bdc3"},{"type":"paragraph","text":"After verification, you can further customize the sender details:","class":"no-margin"},{"type":"orderedNestedList","text":"1. Go to \u003cb\u003eSettings \u003c/b\u003e\u0026gt;\u003cb\u003e General \u003c/b\u003e\u0026gt;\u003cb\u003e Custom sender email address\u003c/b\u003e.\n2. Select the domain you want to edit and open the \u003cb\u003eSettings dropdown\u003c/b\u003e.\u003cbr\u003e\n \n \n3. Adjust the \u003cb\u003eSender Name\u003c/b\u003e (the name displayed in the recipient’s inbox).\n4. Adjust the \u003cb\u003eSender Address\u003c/b\u003e (the first part of your email address).\n5. Adjust the \u003cb\u003eSubsidiary\u003c/b\u003e associated with the sender address.\n6. Optionally, \u003cb\u003eenable users to select their email addresses\u003c/b\u003e from a dropdown menu when sending emails.\n7. After making your changes, click \u003cb\u003eUpdate\u003c/b\u003e to save the settings.\n \n","items":[{"content":[{"type":"paragraph","text":"Go to \u003cb\u003eSettings \u003c/b\u003e\u0026gt;\u003cb\u003e General \u003c/b\u003e\u0026gt;\u003cb\u003e Custom sender email address\u003c/b\u003e.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Select the domain you want to edit and open the \u003cb\u003eSettings dropdown\u003c/b\u003e.\u003cbr\u003e","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/1166136054/4f8f38e247fb4052b894d478/Screenshot+2024-09-02+at+16_07_57.png?expires=1732396500\u0026signature=0ba8e173f6171366fba9a5dd4132d1c969b465e06bd7c2cbd62f3bc8a6ae601d\u0026req=dSEhEMh9m4FaXfMW1HO4zQJovtsG31BCcxAGtRfqwNSyOmgy6Bk5bJ32Ndg%2F%0AEQzB%0A","width":1546,"height":1472,"displayWidth":500},{"type":"paragraph","text":" ","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Adjust the \u003cb\u003eSender Name\u003c/b\u003e (the name displayed in the recipient’s inbox).","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Adjust the \u003cb\u003eSender Address\u003c/b\u003e (the first part of your email address).","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Adjust the \u003cb\u003eSubsidiary\u003c/b\u003e associated with the sender address.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Optionally, \u003cb\u003eenable users to select their email addresses\u003c/b\u003e from a dropdown menu when sending emails.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"After making your changes, click \u003cb\u003eUpdate\u003c/b\u003e to save the settings.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/1166130855/27dc6ea8c4ca87010205eb0d/Screenshot+2024-09-02+at+16_03_58.png?expires=1732396500\u0026signature=e4a2217840c79dd64ec17b28fc4531c135919b59f1e636bde66c61cbefab1f74\u0026req=dSEhEMh9nYlaXPMW1HO4zdcHk7AjPjF%2FCxds7VAZ47aPltTYjtK%2Br1mkPokD%0At2nI%0A","width":1502,"height":1512,"displayWidth":500}]}]},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"Adding Another Email Domain","idAttribute":"h_4558497c23"},{"type":"paragraph","text":"You can add multiple custom sender domains if needed:","class":"no-margin"},{"type":"orderedNestedList","text":"1. Go to \u003cb\u003eSettings \u003c/b\u003e\u0026gt;\u003cb\u003e General \u003c/b\u003e\u0026gt;\u003cb\u003e Custom sender email address\u003c/b\u003e.\n2. Click \u003cb\u003e+ Add domain\u003c/b\u003e and follow the steps outlined above for each new domain.","items":[{"content":[{"type":"paragraph","text":"Go to \u003cb\u003eSettings \u003c/b\u003e\u0026gt;\u003cb\u003e General \u003c/b\u003e\u0026gt;\u003cb\u003e Custom sender email address\u003c/b\u003e.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Click \u003cb\u003e+ Add domain\u003c/b\u003e and follow the steps outlined above for each new domain.","class":"no-margin"}]}]},{"type":"image","url":"https://downloads.intercomcdn.com/i/o/1166144412/d77be0b26aafd8e8b670f913/Screenshot+2024-09-02+at+16_13_25.png?expires=1732396500\u0026signature=ba414ef589aba73568aab1c5124e192cfa64a6943387ddb285af737385c33f42\u0026req=dSEhEMh6mYVeW%2FMW1HO4zT8o6yJwNxhSEYo6jL3DtlvYDXgrY5gaDCeIEmqH%0AKOc60Gb2E%2BEwtAQgoMI%3D%0A","width":2436,"height":508}],"collectionId":"9447151","description":"Set a custom address for sending invoices and emails triggered in Automations.","id":"4413135","lastUpdated":"Updated over a month ago","relatedArticles":[{"title":"Updating Email Addresses: Your Own and Others'","url":"https://help.productive.io/en/articles/2179568-updating-email-addresses-your-own-and-others"},{"title":"BCC Emails to Productive: Organize with Budgets, Deals, or Invoices","url":"https://help.productive.io/en/articles/2179626-bcc-emails-to-productive-organize-with-budgets-deals-or-invoices"},{"title":"Creating a Task Via Email","url":"https://help.productive.io/en/articles/4332249-creating-a-task-via-email"},{"title":"Simplifying the Invoicing Process with Pre-filled Emails","url":"https://help.productive.io/en/articles/5462937-simplifying-the-invoicing-process-with-pre-filled-emails"},{"title":"General Invoicing Settings","url":"https://help.productive.io/en/articles/6609219-general-invoicing-settings"}],"targetUserType":"everyone","title":"Customizing Your Sender Email 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