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Assanka.$(this).parents('.falconpostactions'), '', 'Share', 330)"><span>Share</span></a></div> </div> <h1 class="title">Alerts hub </h1> <div class="master-row contentSection editorial-body"> <h3>Email briefings video</h3> <ul class="smallq concertina"> <li><span class="question">What is the email briefings service and how do I sign up for it?</span> <img src="/web/20160424043446im_/http://help.ft.com/tools-services/alerts-hub/files/2011/11/video-icon-lge.gif" alt="video" width="16" height="14"/> <ul> <li><div data-asset-type="embed"> <div style="display:none"> Serkan </div>  <script language="JavaScript" type="text/javascript" src="https://web.archive.org/web/20160424043446js_/http://admin.brightcove.com/js/BrightcoveExperiences.js"></script> <object id="myExperience1279412570001" class="BrightcoveExperience"> <param name="bgcolor" value="#FFFFFF"/> <param name="width" value="450"/> <param name="height" value="360"/> <param name="playerID" value="1253025986001"/> <param name="playerKey" value="AQ~~,AAAAABr11Os~,4IhNNV4PbtUkOT5a3k3KEZtbFDi1ItkX"/> <param name="isVid" value="true"/> <param name="isUI" value="true"/> <param name="dynamicStreaming" value="true"/> <param name="@videoPlayer" value="1279412570001"/> </object>  <script type="text/javascript">brightcove.createExperiences();</script> </div></li> </ul> </li> </ul> <h3>My alerts FAQ</h3> <ul class="smallq concertina"> <li><span class="question">What different alert types are available?</span> <ul> <li>The different alert types can be accessed by selecting the drop down within the “My alerts” tab. Please note that “author alerts” is not currently contained within the “My alerts” tab. <ul> <li><strong>Company news and price alerts:<br/> </strong>Receive alerts when company-related news stories are published, or when new company content – such as annual reports, video and slideshows – becomes available. Set price and volume alerts based on market criteria.</li> <li><strong>Index alerts:<br/> </strong>Receive notifications when there are shifts or trends in international market indices.Keyword alerts: Receive instant or daily notifications as soon as FT.com articles are published on your specific keyword terms.</li> <li><strong>Portfolio alerts:<br/> </strong>Receive daily, weekly or monthly summarise of your portfolio performance.Lexicon alerts: Receive a daily alert featuring the current term of the day from our Lexicon site.</li> </ul> </li> </ul> </li> <li><span class="question">How many alerts am I entitled to?</span> <ul> <li>Company news alerts vary depending on whether you are registered or subscribed.</li> <li>Registered users can create up to 10, subscribers get up to 15 and premium users up to 30.</li> <li>You can set up one <a title="Lexicon" href="https://web.archive.org/web/20160424043446/http://help.ft.com/ft-help/ft-lexicon/" target="_blank">Lexicon</a> alert, and one alert per portfolio for as many portfolios as you have.</li> <li>Please note, you must be registered or subscribed with <a href="https://web.archive.org/web/20160424043446/http://www.ft.com/" target="_blank">ft.com</a> to receive email alerts.</li> </ul> </li> <li><span class="question">What time of day will my alerts get delivered?</span> <ul> <li>Company news and price alerts, and index alerts, will be sent when the specified criteria is met.</li> <li>For example, if you have opted in to receive an alert when PSON: LSE makes a new 52 week high, you will only receive the alert once this event has occurred.</li> <li>For keyword alerts, you can opt in to automatically receive an alert when an article is published containing the specified keywords, or limit this to only being sent at a certain time each day as defined when you set up the alert.</li> <li>All other alerts types are delivered daily at the time you specify as part of the alerts set up.</li> </ul> </li> <li><span class="question">How can I create more accurate keyword alerts?</span> <ul> <li>Keyword alerts can be enhanced by including the “AND” and “NOT” operators, or by enclosing specific phrases in quotation marks. For example, searching for Eurozone AND “debt crisis” NOT Greece will return results including both Eurozone and debt crisis but will exclude results that also make reference to Greece.</li> </ul> </li> <li><span class="question">How do I change the email address my alerts get sent to?</span> <ul> <li>For News by Email you will no longer be able to receive emails to an alternate email address. We have deprecated alternate address feature due to low usage. News briefings will be sent to your primary email address associated with your FT account. If you wish to change your primary email address, go to <a href="https://web.archive.org/web/20160424043446/https://registration.ft.com/youraccount/details/core/view">manage your account</a>.</li> </ul> </li> <li><span class="question">What happens if I want to stop receiving alerts for a short time period?</span> <ul> <li>Within the preferences tab you can chose to make alerts inactive for an indefinite time period, or use the “Vacation” option to set a specific time period for which alerts shouldn’t be triggered.</li> </ul> </li> <li><span class="question">What format are email alerts delivered in?</span> <ul> <li>You will no longer be required to choose to receive Plain text or HTML emails. We will automatically send you Plain text or HTML depending on your email client capabilities.</li> </ul> </li> <li><span class="question">How do I delete or unsubscribe from an alert?</span> <ul> <li>Alerts can be deleted from within the alerts hub by selecting the grey cross next to the alert type you wish to remove. You can also unsubscribe using from within the email, using the “unsubscribe” link located within the email footer.</li> </ul> </li> </ul> <h3><a href="#authoralerts">Author alerts</a> FAQ</h3> <ul class="smallq concertina"> <li><span class="question">What is an author alert?</span> <ul> <li>It’s an email service which allows you to choose to receive alerts, including headlines, excerpts and links, for the FT journalists you have opted into following. The FT launched this service on March 13, 2014.</li> <li>You can choose between “Daily email” and “Immediate email” for each author. The “Daily email” alert is sent once per day at 6 a.m. UK and includes a digest of articles published in the preceding 24 hours by your followed authors. The “Immediate email” alert is sent shortly after an article by one of your followed authors is published that contains one article.</li> </ul> </li> <li><span class="question">How do I sign up?</span> <ul> <li>Go to an article written by the FT journalist you’d like to get alerts for. Next to their name at the top of the article, select the option for “Author alerts”. An overlay will open which will enable you to select “Start alerts” to follow an author. Choose between “Immediate email” or “Daily email” and then select “Save” to close the overlay and save your preferences.</li> <li><a href="https://web.archive.org/web/20160424043446/http://help.ft.com/files/2011/10/AA-Immediate-3.png"><img class="alignnone size-full wp-image-21866" src="https://web.archive.org/web/20160424043446im_/http://help.ft.com/files/2011/10/AA-Immediate-3.png" alt="" width="374" height="174"/></a></li> </ul> </li> <li><span class="question">When are Author alerts emails sent?</span> <ul> <li>The “Daily email” digest will be sent every day at 6am London time. It will include articles published in the last 24 hours by all the authors you have chosen for “Daily email” frequency.<br/> If the “Immediate email” option is chosen the alert should arrive within 15 minutes of the story publication on FT.com.</li> </ul> </li> <li><span class="question">Can I be notified more or less frequently?</span> <ul> <li>For each author, you can choose a “Daily email” or “Immediate email” from the article page. This setting can be changed at any time.</li> </ul> </li> <li><span class="question">Why didn’t I receive my daily email?</span> <ul> <li>The most likely explanation is that none of the journalists you follow have had an article published in the last 24 hours, and we don’t want to take up space in your inbox just to tell you that – it’d be a bit greedy of us! However, if you think there is a fault, please get in touch with us on <a href="https://web.archive.org/web/20160424043446/mailto:help@ft.com" target="_blank">help@ft.com</a>, call us on <a href="https://web.archive.org/web/20160424043446/http://aboutus.ft.com/contact-us/individual-subscriptions/">these numbers</a>, or tweet us <a href="https://web.archive.org/web/20160424043446/https://twitter.com/FTcare">@FTcare</a>.</li> </ul> </li> <li><span class="question">How do I manage these alerts?</span> <ul> <li>The easiest way to manage author alerts is from the email itself. Click on any of the “Stop alerts for this author” links in the email to unsubscribe from an author. To opt out entirely click “Unsubscribe” at the bottom of the email. You’ll be asked to confirm that you definitely want to unsubscribe and thereafter we’ll immediately adjust your settings. It’s also possible to stop the alerts on an article itself by selecting “Author alerts” and then selecting “Stop alerts”.</li> </ul> </li> <li><span class="question">Why do I get “Sorry, this service is temporarily unavailable.” when I try to start an author alert?</span> <ul> <li>The service might disconnect on pages that are left idle for more than 10 minutes. We appreciate that this might be frustrating and we’re working on improvements. Please try refreshing the page or navigating away from it and then back. If you still get this message, please get in touch with our Customer Support Team. They can be reached via <a href="https://web.archive.org/web/20160424043446/mailto:help@ft.com" target="_blank">help@ft.com</a>, <a href="https://web.archive.org/web/20160424043446/http://aboutus.ft.com/contact-us/individual-subscriptions/">these numbers</a>, or on Twitter <a href="https://web.archive.org/web/20160424043446/https://twitter.com/FTcare">@FTcare</a>.</li> </ul> </li> <li><span class="question">Who do I send feedback to?</span> <ul> <li>If you have a question, or would like to raise an issue with our Customer Support Team, they can be reached via <a href="https://web.archive.org/web/20160424043446/mailto:help@ft.com" target="_blank">help@ft.com</a>, <a href="https://web.archive.org/web/20160424043446/http://aboutus.ft.com/contact-us/individual-subscriptions/">these numbers</a>, or on Twitter <a href="https://web.archive.org/web/20160424043446/https://twitter.com/FTcare">@FTcare</a>. They are best placed to investigate any issues. If, however, you’d like to let us know what you think about author alerts or would like to suggest that a particular feature be added, please email <a href="https://web.archive.org/web/20160424043446/mailto:joseph.cera@ft.com" target="_blank">Joseph Cera</a> (FT.com Product Manager) and <a href="https://web.archive.org/web/20160424043446/mailto:lisa.pollack@ft.com" target="_blank">Lisa Pollack</a> (Head of New Projects for FT.com). We’d be happy to hear from you.</li> </ul> </li> </ul> <h3>Corporate services emails FAQ</h3> <ul class="smallq concertina"> <li><span class="question">What are Corporate Services emails?</span> <ul> <li>They are daily topic based email briefings exclusively for FT.com corporate subscribers. The emails consolidate articles on a particular topic from across FT.com into one daily email. There are 23 standard emails. Corporate customers can also request a custom email which is tailored to meet their specific information requirements</li> </ul> </li> <li><span class="question">How can I access the emails?</span> <ul> <li>The emails are available on the FT.com alerts hub at <a href="https://web.archive.org/web/20160424043446/http://markets.ft.com/alertsHub/corporate-services.asp" target="_blank">http://markets.ft.com/alertsHub/corporate-services.asp</a>. You can set the format of the email design (text or html, one or two column design) and the time you receive the emails (6am Hong Kong, London or New York time)</li> </ul> </li> <li><span class="question">What are the key features to be aware of?</span> <ul> <li><strong>The latest news from your industry:</strong><br/> The emails are populated on a daily basis with relevant articles from multiple sections of FT.com, including Lex, comment, blogs and special reports.</li> <li><strong>Video:</strong><br/> They also include video reports from the FT’s leading journalists and exclusive interviews with CEOs and business leaders.</li> <li><strong>Markets data:</strong><br/> The headline financials for each topic are included.</li> <li><strong>Branding:</strong><br/> Your company name and logo in the email. 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