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class="mod-block ent-templ home-tour t-tourrev t-tour plus-plan insights"> <div class="splash mlf-content"> <div class="row the-video"> <div class="animate"> <div class="bubbles"> <span class="one"></span> <span class="two"></span> <span class="three"></span> <span class="four"></span> </div> <div class="flame"></div> <div class="bubbles-t"> <span class="one"></span> <span class="two"></span> </div> <div class="goggles-1"></div> <div class="goggles-2"></div> <div class="bench"></div> <div class="toxic-goo-1"></div> <div class="toxic-goo-2"></div> <div class="explosm"> <span class="torso"></span> </div> <div class="beaker"></div> <div class="toxic-trickle-1"></div> <div class="toxic-trickle-2"></div> <div class="scope"></div> </div> <div class="inner"> <h1 class="h-rev hero"> Get closer to your customers<br>through data </h1> <div class="sub">Zendesk gives you analytics tools to measure and improve your customer service</div> <a href="//web.archive.org/web/20161018205915/https://fast.wistia.net/embed/iframe/0flmwjivsq?popover=true" class="wistia-popover[height=568,playerColor=7b796a,width=960]"> <span class="play-btn hover-on"><span class="border"></span></span> </a> </div> </div> </div> <div class="mod-container"> <div class="mod-tab"> <article class="intro"> <section> <aside> <h4 class="h-rev">Your analytics toolkit with Zendesk</h4> <ul> <li class="analyze"> <aside> <h2>Gain visibility into customer interactions</h2> <p>Gather data on the customer experience with your company. Know their needs and how to better serve them.</p> </aside> </li> <li class="work-together"> <aside> <h2>Measure your team’s performance</h2> <p>Drill into your support team’s performance. Identify opportunities to improve your support operations.</p> </aside> </li> <li class="optimize"> <aside> <h2>See the business impacts of great service</h2> <p>Share your analyses with the whole organization. Work together to improve the entire customer journey.</p> </aside> </li> </ul> </aside> </section> </article> <article class="eee ataglance"> <section> <aside class="left-sided"> <h4 class="h-rev">Best practice reports</h4> <h2 class="h-rev">The metrics you need to be tracking</h2> <p>Don’t depend on guesswork to measure your team’s performance. We’ve built interactive dashboards based on the metrics that matter most. Quickly filter and analyze your data – and then act on your findings.</p> <a href="//web.archive.org/web/20161018205915/https://support.zendesk.com/hc/en-us/articles/206146718" target="_blank" class="cta btn-white no-margin">Learn More</a> </aside> </section> </article> <article class="eee prediction"> <section> <aside class="right-sided"> <h4 class="h-rev">Predictive analytics</h4> <h2 class="h-rev">Take a peek into the future</h2> <p>Enter conversations with an understanding of how likely your customer is going to be satisfied. Use satisfaction prediction–powered by machine learning–to tailor the support you provide.</p> <a href="/web/20161018205915/https://www.zendesk.com/analytics/satisfaction-prediction/" target="_blank" class="cta btn-gray no-margin">Learn More</a> </aside> </section> </article> <article id="fave-feature" data-target="#fave-feature" data-bottom-top="background-position-y: 250px;" data-center="background-position-y: 150px;"> <section> <aside class="right-sided"> <h4 class="h-rev">Zendesk Benchmark</h4> <h2 class="h-rev">Tap into industry benchmarks</h2> <p>"Zendesk customers all share a passion for delivering great service. The Zendesk Benchmark gives them the power to measure themselves against industry peers. We’ve seen that being best-in-class really motivates support teams, and it helps reinforce the case that great service leads to happy customers."</p> <span class="author">– Sam Boonin, Vice President of Products, Zendesk</span> <a href="//web.archive.org/web/20161018205915/https://www.zendesk.com/benchmark-your-support/" class="cta btn-white no-margin">Learn more</a> </aside> </section> </article> <article id="ex-features" class="standard-list ex-features"> <section> <aside> <h4 class="h-rev">GAIN GREATER CONTEXT</h4> <p class="gist">Start with our collection of best practice dashboards, then build your own customized reports. Insights puts everything into perspective, so you can see how each trend or correlation affects your business.</p> <nav class="list list-hor carousel-tabs context"> <ul><li><a class="first active">Manage backlog</a></li><li><a>Boost performance</a></li><li><a>Manage agents</a></li><li><a>Understand ticket lifecycle</a></li><li><a class="last">Engage customers</a></li></ul> </nav> <ul class="carousel-content context"> <li class="carousel-content-item active"> <img class="carousel-content-img" src="//web.archive.org/web/20161018205915im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-insights/manage-backlog.png"> <div class="magnify"><img src="//web.archive.org/web/20161018205915im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-insights/magn-backlog.png"><span class="info">i</span></div> <div class="popover popover-pos-right" style="top:240px; left:150px;"> <span class="popover-pin"></span> <span class="close">x</span> <div class="popover-content"> <h3 class="popover-title">Manage backlog</h3> <p class="popover-text">Break down the types of tickets contributing to backlog, and see trends over time</p> </div> </div> </li> <li class="carousel-content-item"> <img class="carousel-content-img" src="//web.archive.org/web/20161018205915im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-insights/boost-performance.png"> <div class="magnify"><img src="//web.archive.org/web/20161018205915im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-insights/magn-boost.png"><span class="info">i</span></div> <div class="popover popover-pos-right" style="top:240px; left:150px;"> <span class="popover-pin"></span> <span class="close">x</span> <div class="popover-content"> <h3 class="popover-title">Boost performance</h3> <p class="popover-text">Use agent activity as one way to stack team performance, then raise the standards</p> </div> </div> </li> <li class="carousel-content-item"> <img class="carousel-content-img" src="//web.archive.org/web/20161018205915im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-insights/manage-agents.png"> <div class="magnify"><img src="//web.archive.org/web/20161018205915im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-insights/magn-agents.png"><span class="info">i</span></div> <div class="popover popover-pos-right" style="top:240px; left:150px;"> <span class="popover-pin"></span> <span class="close">x</span> <div class="popover-content"> <h3 class="popover-title">Manage agents</h3> <p class="popover-text">Gain insight into granular agent performance metrics to identify coaching opportunities</p> </div> </div> </li> <li class="carousel-content-item"> <img class="carousel-content-img" src="//web.archive.org/web/20161018205915im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-insights/understand-ticket-lifecycle.png"> <div class="magnify"><img src="//web.archive.org/web/20161018205915im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-insights/magn-understand.png"><span class="info">i</span></div> <div class="popover popover-pos-right" style="top:240px; left:150px;"> <span class="popover-pin"></span> <span class="close">x</span> <div class="popover-content"> <h3 class="popover-title">Understand ticket lifecycle</h3> <p class="popover-text">Know how well your agents are handling the ticket queue to drive greater efficiencies</p> </div> </div> </li> <li class="carousel-content-item"> <img class="carousel-content-img" src="//web.archive.org/web/20161018205915im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-insights/engage-customers.png"> <div class="magnify"><img src="//web.archive.org/web/20161018205915im_/https://d1eipm3vz40hy0.cloudfront.net/images/p-insights/magn-engage.png"><span class="info">i</span></div> <div class="popover popover-pos-right" style="top:240px; left:150px;"> <span class="popover-pin"></span> <span class="close">x</span> <div class="popover-content"> <h3 class="popover-title">Engage customers</h3> <p class="popover-text">Tailor your customer support strategy to the bottom line and drive business</p> </div> </div> </li> <nav class="carousel-paddles"> <a class="carousel-paddles-rt"></a> <a class="carousel-paddles-lt"></a> </nav> </ul> </aside> </section> </article> <article id="customer-testimonials"> <section class="carousel-content"> <ul> <li style="z-index:2;" class="first"> <aside> <h4 class="h-rev">What customers are saying</h4> <p class="quote">"Having detailed information on customer engagement and agent performance makes our whole company more productive."</p> <span class="author">– Jeanette Gibson, Vice President of Customer Success, HootSuite</span> <br/><br/><br/><br/> <a href="/web/20161018205915/https://www.zendesk.com/customers/#all" class="cta btn-white no-margin">More customer stories</a> </aside> </li> <li style="z-index:1;" class="second"> <aside> <h4 class="h-rev">What customers are saying</h4> <p class="quote">"We are a data driven company at Shopify. 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