Panoramio - Help - Troubleshooting

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background-color: rgba(0,0,0,0.8);"> <div id="signin-menu-container"> <a id="navbar-signin-drop-link" href="/web/20161001181911/http://www.panoramio.com/signin/google">Sign in with a Google account</a> <a id="navbar-signin-legacy-drop-link" href="/web/20161001181911/http://www.panoramio.com/signin/legacy">Use a legacy account</a> </div> </div> </div> </div> <button class="jfk-button jfk-button-primary" id="navbar-signup-button" onclick="location.href='/signup';">Sign up</button> </div> </div> </div> <script type="text/javascript"> //<![CDATA[ pano.translation.register('Connect account', 'Connect account'); pano.translation.register('Connecting account…', 'Connecting account...'); pano.translation.register('Connecting to Google+ failed.', 'Connecting to Google+ failed.'); $(document).ready(function() { $('#gplus_profile_avatar').error(function() { $(this).unbind('error'); $(this).attr('src', '/img/user_avatar.png'); }); }); //]]> </script> <div id="gplus-upgrade-dialog" style="display: none;" title="Connect your Google+ account to Panoramio"> <div id="gplus-upgrade-dialog-content"> <div id="gplus_profile_explanation"> This is how your name and profile photo will appear on Panoramio if you connect this Google+ account. You cannot switch to a different account later. <a href="/web/20161001181911/http://www.panoramio.com/help/gplus-faq" target="_blank">Learn more</a>. </div> <img src="/web/20161001181911im_/http://www.panoramio.com/img/user_avatar.png" width="120" height="120" id="gplus_profile_avatar" alt=""> <div class="gplus_profile_info"> <div id="gplus_profile_name"></div> <div id="gplus_profile_location"></div> </div> </div> </div> <script type="text/javascript"> pano.acrylic.Header.start(null, 'an:w-3tjxHD9ZR1AB61U18NhwxzBgStl0jpR7jntjDqpPI6MTQ3NTM0NTk1MTE1MzU5MA', true); </script> <div class="content_wrapper"> <div id="status_message" class="wide" style="display: none;"> </div> <div id="contenido" class="wide"> <h1>Panoramio <span>Help</span></h1> <div id="help-topics"> <form action="/web/20161001181911/http://www.panoramio.com/help/search_results" id="cse-search-box"> <div> <input type="hidden" name="cx" value="000038039673641691180:v20pix3pjaq"/> <input type="hidden" name="cof" value="FORID:11"/> <input type="hidden" name="ie" value="UTF-8"/> <input type="text" name="q" size="25"/> <input type="submit" name="sa" value="Search"/> <p>Search Panoramio help articles. </div> </form> <script type="text/javascript" src="//web.archive.org/web/20161001181911js_/http://www.google.com/coop/cse/brand?form=cse-search-box&lang=en"></script> <h2>Help topics</h2> <ul> <li><a href="/web/20161001181911/http://www.panoramio.com/help">Help home</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/viewing_photos">Viewing photos</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/adding_photos">Uploading and mapping photos</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/groups">Panoramio Groups</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/tagging_photos">Tagging photos</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/understanding_popularity">Understanding popularity in Panoramio</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/statistics">Photo statistics</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/photos_google_earth">Getting your photos into Google Earth</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/changing_photos">Changing previously posted photos</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/showing_photos_friends">Showing your photos to friends</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/sharing_community">Sharing and community</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/embedding">Embedding a Panoramio map into your web page</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/gplus-faq">Upgrading your account to Google+.</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/username_password">Usernames, passwords, and accounts</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/get_involved">Getting more involved with Panoramio</a></li> <li>Troubleshooting <ul> <li><a href="/web/20161001181911/http://www.panoramio.com/help/troubleshooting#upload_problems">I'm having trouble uploading photos to Panoramio</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/troubleshooting#time_ge">It's taking a long time to see my photos on Google Earth</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/troubleshooting#photo_id">I can't find a photo's ID number</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/troubleshooting#nophoto_ge">I see a small icon instead of a photo when I view photos in Google Earth</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/troubleshooting#color_changed">Panoramio changed the color of my photo</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/troubleshooting#organize_photos">I can't figure out how to organize my photos</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/troubleshooting#replace_photo">I can't figure out how to replace a photo</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/troubleshooting#position_problems">I can't correct the position of a photo</a></li> </ul> </li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/acceptance_policy">Panoramio photo policy</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/copyright">Panoramio copyright policies</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/spam_comments">Spam in comments</a></li> <li><a href="/web/20161001181911/http://www.panoramio.com/help/contest">Contest</a></li> </ul> </div> <div id="help-content"> <h2>Troubleshooting</h2> <p>These are some problems that Panoramio users have encountered in the past.</p> <p>If you have questions that aren't covered here, we suggest looking at the <a href="https://web.archive.org/web/20161001181911/http://www.panoramio.com/forum">forum</a> to see whether someone has already posted them. If the questions haven't been posted before, go ahead and post them!</p> <h3 id="upload_problems">I'm having trouble uploading photos to Panoramio</h3> <p>If the uploading process is stuck at 0%, you might have been logged out by an error caused by your browser's security settings, your antivirus software, or your firewall.</p> <p>To resolve the issue, try these techniques:</p> <ol> <li>Set the privacy settings in your browser to accept cookies from Panoramio. Try to sign in, and if that works, try the upload again.</li> <li>Ensure that Panoramio.com is on the list of trusted sites for your antivirus software and firewall software. Try to sign in, and if that works, try the upload again. </li> </ol> <p>Some versions of Internet Explorer can cause problems, so it's a good idea to update your browser. If your problems persist, try another browser, such as <a href="https://web.archive.org/web/20161001181911/http://www.mozilla.com/firefox/">Firefox</a> or <a href="https://web.archive.org/web/20161001181911/http://www.google.com/chrome">Chrome</a>.</p> <p>If your problems continue, post your question to the <a href="/web/20161001181911/http://www.panoramio.com/forum/viewforum.php?f=1">Help forum</a> (mostly English) or to the <a href="/web/20161001181911/http://www.panoramio.com/forum">forums in other languages</a>.</p> <h3 id="time_ge">It's taking a long time to see my photos on Google Earth</h3> <p>All photos in Panoramio are reviewed to ensure that irrelevant photos don't get transferred to Google Earth. This process takes time, because thousands of photos are uploaded to Panoramio daily. Please check the <a href="#transfers">transfer date</a> information at the top of this page to find out when your photo will be transferred. We hope to speed up the transfer process in the future.</p> <p>There's currently no guarantees about which photos will be chosen for Google Maps, or when they will be transferred.</p> <h3 id="photo_id">I can't find a photo's ID number</h3> <p>You can find the ID number in two places:</p> <ul> <li>Under the photo</li> <li>At the end of the URL address of that page. For example, the URL for photo 123456 is http://www.panoramio.com/photo/123456.</li> </ul> <h3 id="nophoto_ge"> I see a small icon instead of a photo when I view photos in Google Earth</h3> <p>This problem usually arises because your firewall is blocking third parties, such as Panoramio.com. Try changing your firewall settings so that the firewall allows content from Panoramio.</p> <h3 id="color_changed"> Panoramio changed the color of my photo</h3> <p>Panoramio does not change the color of your photos. However, colors can look different on different browsers and computers.</p> <h3 id="organize_photos">I can't figure out how to organize my photos</h3> <p>You can't currently change the order of the photos on the <strong>Your Photos</strong> page. You can organize your photos only with tags.</p> <h3 id="replace_photo">I can't figure out how to replace a photo</h3> <p>Photos are unique and accumulate a number of views, comments, and other information that can't be transferred to another photo. 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