usync completes publisher and exporter not pushingpulling the changes - Using Umbraco and getting started

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points</span> </div> <div class="time" title="Thu, 05 Sep 2024 06:11:13 UTC+00:00:00"> Sep 05, 2024 @ 06:11 </div> </div> <div class="comment-inner"> <a href="/member/299116" class="photo"><img src="/media/upload/871a23a7-d2db-41af-a798-f46205644c5a/WhatsApp%20Image%202024-06-03%20at%2008.20.51.jpeg?width=75&height=75&mode=crop&upscale=true" srcset="/media/upload/871a23a7-d2db-41af-a798-f46205644c5a/WhatsApp%20Image%202024-06-03%20at%2008.20.51.jpeg?width=150&height=150&mode=crop&upscale=true 2x, /media/upload/871a23a7-d2db-41af-a798-f46205644c5a/WhatsApp%20Image%202024-06-03%20at%2008.20.51.jpeg?width=225&height=225&mode=crop&upscale=true 3x" alt="Sanele Ngidi" /></a> <div class="highfive highfive-question"> <div class="highfive-count votes-tooltip"> 0 </div> </div> <div class="body-meta"> <div class="topic"> <h2>Usync Complete's Publisher and Exporter not pushing/pulling the changes</h2> </div> </div> <div class="body markdown-syntax"> <p>Hi,</p> <p>I'm using uSync v13.2.3 + Exporter (v13.1.4), Snapshots (v13.1.4), PeopleEdition (v13.1.4), Publisher (v13.1.4), Complete (v13.1.4). </p> <p>When I am trying to export the changes from one environment (UAT) to another (Staging), I'm getting "No changes" screen. as shown below: <img src="/media/upload/10c1cae9-1911-4a60-a9fa-01a486865590/Scre_enshot%202024-09-04%20at%2007.37.18_.png" alt="enter image description here"></p> <p>I saw a similar post <a href="https://our.umbraco.com/packages/developer-tools/usync/usynccomplete/113732-usync-completes-publisher-and-exporter-not-pushingpulling-the-changes-i-want" rel="nofollow noreferrer noopener">here</a>, I read that the issue was resolved in v13.1.3 and I am surprised that I'm experiencing the problem though I'm in v13.1.4. </p> <p>I'd appreciate it if there's anyone who can help me with the pointers/resolution for this issue.</p> </div> </div> <div class="actions"> <a href="#" class="copy-link" data-id="#comment-114642"> <i class="icon-Link"></i><span>Copy Link</span> </a> </div> </li>  <li class="comment" data-parent="0" id="comment-351750"> <div class="meta"> <div class="profile"> <a href="/member/31312">Kevin Jump</a> <span> 2342 posts </span> <span>14889 karma points</span> <span class="roles"> <span class="mvp"><a href="/community/most-valuable-people/">MVP 8x</a></span> <span class="c-trib"><a href="/community/badges/#c-trib">c-trib</a></span> </span> </div> <div class="time" title="Fri, 06 Sep 2024 09:31:16 UTC+00:00:00"> Sep 06, 2024 @ 09:31 </div> </div> <div class="comment-inner"> <a href="/member/31312" class="photo"><img src="/media/upload/d59999cc-5095-4f35-aa23-8a6b9b6fcaa7/soren400.jpg?width=75&height=75&mode=crop&upscale=true" srcset="/media/upload/d59999cc-5095-4f35-aa23-8a6b9b6fcaa7/soren400.jpg?width=150&height=150&mode=crop&upscale=true 2x, /media/upload/d59999cc-5095-4f35-aa23-8a6b9b6fcaa7/soren400.jpg?width=225&height=225&mode=crop&upscale=true 3x" alt="Kevin Jump" /></a> <div class="highfive highfive-comment"> <div class="highfive-count votes-tooltip"> 0 </div> </div> <div class="body markdown-syntax"> <p>Hi,</p> <p>Are you running on Linux (the resolved issue was on Linux, but it did show no changes and the changes on the same screen so was a slightly diffrent thing.) .</p> <p>And just to check your stage and UAT are using different databases? </p> </div> </div> <div class="actions"> <a href="#" id="copy-link" class="copy-link" data-id="#comment-351750"> <i class="icon-Link"></i><span>Copy Link</span> </a> </div> </li> <li class="comment level-2" data-parent="351750" id="comment-351751"> <div class="meta"> <div class="profile"> <a href="/member/299116">Sanele Ngidi</a> <span> 14 posts </span> <span>94 karma points</span> </div> <div class="time" title="Fri, 06 Sep 2024 09:41:12 UTC+00:00:00"> Sep 06, 2024 @ 09:41 </div> </div> <div class="comment-inner"> <a href="/member/299116" class="photo"><img src="/media/upload/871a23a7-d2db-41af-a798-f46205644c5a/WhatsApp%20Image%202024-06-03%20at%2008.20.51.jpeg?width=75&height=75&mode=crop&upscale=true" srcset="/media/upload/871a23a7-d2db-41af-a798-f46205644c5a/WhatsApp%20Image%202024-06-03%20at%2008.20.51.jpeg?width=150&height=150&mode=crop&upscale=true 2x, /media/upload/871a23a7-d2db-41af-a798-f46205644c5a/WhatsApp%20Image%202024-06-03%20at%2008.20.51.jpeg?width=225&height=225&mode=crop&upscale=true 3x" alt="Sanele Ngidi" /></a> <div class="highfive highfive-comment"> <div class="highfive-count votes-tooltip"> 0 </div> </div> <div class="body markdown-syntax"> <p>Hi Kevin,</p> <p>We are using Ubuntu Linux (AKS), for both environments we are using Azure SQL Server. </p> </div> </div> <div class="actions"> <a href="#" id="copy-link" class="copy-link" data-id="#comment-351751"> <i class="icon-Link"></i><span>Copy Link</span> </a> </div> </li> <li class="comment level-2" data-parent="351750" id="comment-351753"> <div class="meta"> <div class="profile"> <a href="/member/31312">Kevin Jump</a> <span> 2342 posts </span> <span>14889 karma points</span> <span class="roles"> <span class="mvp"><a href="/community/most-valuable-people/">MVP 8x</a></span> <span class="c-trib"><a href="/community/badges/#c-trib">c-trib</a></span> </span> </div> <div class="time" title="Fri, 06 Sep 2024 09:57:29 UTC+00:00:00"> Sep 06, 2024 @ 09:57 </div> </div> <div class="comment-inner"> <a href="/member/31312" class="photo"><img src="/media/upload/d59999cc-5095-4f35-aa23-8a6b9b6fcaa7/soren400.jpg?width=75&height=75&mode=crop&upscale=true" srcset="/media/upload/d59999cc-5095-4f35-aa23-8a6b9b6fcaa7/soren400.jpg?width=150&height=150&mode=crop&upscale=true 2x, /media/upload/d59999cc-5095-4f35-aa23-8a6b9b6fcaa7/soren400.jpg?width=225&height=225&mode=crop&upscale=true 3x" alt="Kevin Jump" /></a> <div class="highfive highfive-comment"> <div class="highfive-count votes-tooltip"> 0 </div> </div> <div class="body markdown-syntax"> <p>but different databases? (e.g. not sharing the same one?)</p> </div> </div> <div class="actions"> <a href="#" id="copy-link" class="copy-link" data-id="#comment-351753"> <i class="icon-Link"></i><span>Copy Link</span> </a> </div> </li> <li class="comment level-2" data-parent="351750" id="comment-351755"> <div class="meta"> <div class="profile"> <a href="/member/299116">Sanele Ngidi</a> <span> 14 posts </span> <span>94 karma points</span> </div> <div class="time" title="Fri, 06 Sep 2024 09:58:42 UTC+00:00:00"> Sep 06, 2024 @ 09:58 </div> </div> <div class="comment-inner"> <a href="/member/299116" class="photo"><img src="/media/upload/871a23a7-d2db-41af-a798-f46205644c5a/WhatsApp%20Image%202024-06-03%20at%2008.20.51.jpeg?width=75&height=75&mode=crop&upscale=true" srcset="/media/upload/871a23a7-d2db-41af-a798-f46205644c5a/WhatsApp%20Image%202024-06-03%20at%2008.20.51.jpeg?width=150&height=150&mode=crop&upscale=true 2x, /media/upload/871a23a7-d2db-41af-a798-f46205644c5a/WhatsApp%20Image%202024-06-03%20at%2008.20.51.jpeg?width=225&height=225&mode=crop&upscale=true 3x" alt="Sanele Ngidi" /></a> <div class="highfive highfive-comment"> <div class="highfive-count votes-tooltip"> 0 </div> </div> <div class="body markdown-syntax"> <p>Yes, they are not sharing a database</p> </div> </div> <div class="actions"> <a href="#" id="copy-link" class="copy-link" data-id="#comment-351755"> <i class="icon-Link"></i><span>Copy Link</span> </a> </div> </li> <li class="comment level-2" data-parent="351750" id="comment-351756"> <div class="meta"> <div class="profile"> <a href="/member/31312">Kevin Jump</a> <span> 2342 posts </span> <span>14889 karma points</span> <span class="roles"> <span class="mvp"><a href="/community/most-valuable-people/">MVP 8x</a></span> <span class="c-trib"><a href="/community/badges/#c-trib">c-trib</a></span> </span> </div> <div class="time" title="Fri, 06 Sep 2024 10:00:09 UTC+00:00:00"> Sep 06, 2024 @ 10:00 </div> </div> <div class="comment-inner"> <a href="/member/31312" class="photo"><img src="/media/upload/d59999cc-5095-4f35-aa23-8a6b9b6fcaa7/soren400.jpg?width=75&height=75&mode=crop&upscale=true" srcset="/media/upload/d59999cc-5095-4f35-aa23-8a6b9b6fcaa7/soren400.jpg?width=150&height=150&mode=crop&upscale=true 2x, /media/upload/d59999cc-5095-4f35-aa23-8a6b9b6fcaa7/soren400.jpg?width=225&height=225&mode=crop&upscale=true 3x" alt="Kevin Jump" /></a> <div class="highfive highfive-comment"> <div class="highfive-count votes-tooltip"> 0 </div> </div> <div class="body markdown-syntax"> <p>Can you confirm that there is a <strong>published</strong> change between the two sites <em>(it has to be published - it is syncing published content not saved content)</em></p> <p>can you sync anything else like a media item ? or a small doc type change (e.g change the description of something in a doctype and push it between sites)</p> </div> </div> <div class="actions"> <a href="#" id="copy-link" class="copy-link" data-id="#comment-351756"> <i class="icon-Link"></i><span>Copy Link</span> </a> </div> </li> <li class="comment level-2" data-parent="351750" id="comment-351758"> <div class="meta"> <div class="profile"> <a href="/member/299116">Sanele Ngidi</a> <span> 14 posts </span> <span>94 karma points</span> </div> <div class="time" title="Fri, 06 Sep 2024 10:03:43 UTC+00:00:00"> Sep 06, 2024 @ 10:03 </div> </div> <div class="comment-inner"> <a href="/member/299116" class="photo"><img src="/media/upload/871a23a7-d2db-41af-a798-f46205644c5a/WhatsApp%20Image%202024-06-03%20at%2008.20.51.jpeg?width=75&height=75&mode=crop&upscale=true" srcset="/media/upload/871a23a7-d2db-41af-a798-f46205644c5a/WhatsApp%20Image%202024-06-03%20at%2008.20.51.jpeg?width=150&height=150&mode=crop&upscale=true 2x, /media/upload/871a23a7-d2db-41af-a798-f46205644c5a/WhatsApp%20Image%202024-06-03%20at%2008.20.51.jpeg?width=225&height=225&mode=crop&upscale=true 3x" alt="Sanele Ngidi" /></a> <div class="highfive highfive-comment"> <div class="highfive-count votes-tooltip"> 0 </div> </div> <div class="body markdown-syntax"> <p>The content is published but not exported.</p> <p>I started with translations, content, and images. They all not pushed to Staging</p> </div> </div> <div class="actions"> <a href="#" id="copy-link" class="copy-link" data-id="#comment-351758"> <i class="icon-Link"></i><span>Copy Link</span> </a> </div> </li> <li class="comment" data-parent="0" id="comment-351759"> <div class="meta"> <div class="profile"> <a href="/member/31312">Kevin Jump</a> <span> 2342 posts </span> <span>14889 karma points</span> <span class="roles"> <span class="mvp"><a href="/community/most-valuable-people/">MVP 8x</a></span> <span class="c-trib"><a href="/community/badges/#c-trib">c-trib</a></span> </span> </div> <div class="time" title="Fri, 06 Sep 2024 10:08:54 UTC+00:00:00"> Sep 06, 2024 @ 10:08 </div> </div> <div class="comment-inner"> <a href="/member/31312" class="photo"><img src="/media/upload/d59999cc-5095-4f35-aa23-8a6b9b6fcaa7/soren400.jpg?width=75&height=75&mode=crop&upscale=true" srcset="/media/upload/d59999cc-5095-4f35-aa23-8a6b9b6fcaa7/soren400.jpg?width=150&height=150&mode=crop&upscale=true 2x, /media/upload/d59999cc-5095-4f35-aa23-8a6b9b6fcaa7/soren400.jpg?width=225&height=225&mode=crop&upscale=true 3x" alt="Kevin Jump" /></a> <div class="highfive highfive-comment"> <div class="highfive-count votes-tooltip"> 0 </div> </div> <div class="body markdown-syntax"> <p>So just some tests:</p> <ol> <li><p>In the media section</p> <ul> <li>upload a new image and save it.</li> <li>go to the action for that image and push to stage ? </li> <li>does that work? </li> </ul></li> <li><p>In the settings / uSync Publisher section</p> <ul> <li>got to the Stage server and in the top right go to "push settings"</li> <li>push the settings (don't check content or media). </li> <li>does that show any changes ?</li> </ul></li> <li><p>can you check the umbraco logs for any warnings or errors that might show what isn't working. </p></li> </ol> </div> </div> <div class="actions"> <a href="#" id="copy-link" class="copy-link" data-id="#comment-351759"> <i class="icon-Link"></i><span>Copy Link</span> </a> </div> </li>  <li class="comment" id="reply-is-coming" style="background: rgba(222, 253, 254, 0.5); 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