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class="ecl-icon ecl-icon--fluid ecl-breadcrumb__icon" focusable="false" aria-hidden="true" role="presentation"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#corner-arrow"></use></svg></li><li class="ecl-breadcrumb__segment" data-ecl-breadcrumb-item="expandable"><a href="/live-work-travel-eu/consumer-rights-and-complaints_fr" class="ecl-link ecl-link--standalone ecl-link--no-visited ecl-breadcrumb__link" >Droits des consommateurs et plaintes</a><svg class="ecl-icon ecl-icon--fluid ecl-breadcrumb__icon" focusable="false" aria-hidden="true" role="presentation"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#corner-arrow"></use></svg></li><li class="ecl-breadcrumb__segment" data-ecl-breadcrumb-item="static"><a href="/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint_fr" class="ecl-link ecl-link--standalone ecl-link--no-visited ecl-breadcrumb__link" >Régler des litiges de consommation</a><svg class="ecl-icon ecl-icon--fluid ecl-breadcrumb__icon" focusable="false" aria-hidden="true" role="presentation"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#corner-arrow"></use></svg></li><li class="ecl-breadcrumb__segment ecl-breadcrumb__current-page" data-ecl-breadcrumb-item="static" aria-current="page"><span>Réseau des centres européens des consommateurs – Réseau CEC</span></li></ol></nav><div class="ecl-page-header__info"><h1 class="ecl-page-header__title"><span>Réseau des centres européens des consommateurs – Réseau CEC</span></h1></div><div class="ecl-page-header__description-container"><p class="ecl-page-header__description">Aide et conseils aux consommateurs européens </p></div></div></div> </div> <main class="ecl-u-pb-xl" id="main-content" data-inpage-navigation-source-area="h2.ecl-u-type-heading-2, div.ecl-featured-item__heading"> <div class="ecl-container"> <div class="ecl-row"> <div class="ecl-col-s-12 ewcms-top-sidebar"> <div> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> </div> <div class="ecl-row"> <div class="ecl-col-s-12"> <div id="block-ewcms-theme-main-page-content" data-inpage-navigation-source-area="h2, div.ecl-featured-item__heading" class="ecl-u-mb-l"> <article dir="ltr"> <div> <div class="ecl-u-mb-2xl"> <a id="paragraph_8006"></a> <div class="ecl-row inpage-navigation-container"> <div class="ecl-col-l-3"> <nav class="ecl-inpage-navigation oe-theme-ecl-inpage-navigation ecl-u-z-dropdown" data-ecl-auto-init="InpageNavigation" data-ecl-auto-initialized="true" data-ecl-inpage-navigation="true" aria-labelledby="ecl-inpage-navigation-1839414475" ><div class="ecl-inpage-navigation__title" id="ecl-inpage-navigation-1839414475">Contenu de la page</div><div class="ecl-inpage-navigation__body"><div class="ecl-inpage-navigation__trigger-wrapper"><button type="button" class="ecl-inpage-navigation__trigger" id="ecl-inpage-navigation-1839414475-trigger" data-ecl-inpage-navigation-trigger="true" aria-controls="ecl-inpage-navigation-list" aria-expanded="false"><span class="ecl-inpage-navigation__trigger-current" data-ecl-inpage-navigation-trigger-current="true">Contenu de la page</span><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-inpage-navigation__trigger-icon" focusable="false" aria-hidden="false" ><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#corner-arrow"></use></svg></button></div><ul class="ecl-inpage-navigation__list" data-ecl-inpage-navigation-list="true" id="ecl-inpage-navigation-1839414475-list"></ul></div></nav> </div> <div class="ecl-col-l-9" data-inpage-navigation-source-area="h2, div.ecl-featured-item__heading"> <div class="ecl-u-mb-2xl"> <a id="paragraph_1518"></a> <h2 class="ecl-u-type-heading-2">Fonctionnement du réseau CEC</h2> <div class="ecl"><p>Le réseau CEC est un réseau de services gérés de manière indépendante et cofinancés par la Commission européenne. Si vous résidez dans l’UE, en Islande ou en Norvège, le CEC établi dans votre pays peut:</p><ul><li><strong>vous expliquer vos droits en tant que consommateur;</strong></li><li><strong>vous aider à régler un litige avec un vendeur établi dans un autre pays de l’UE (ou en Islande ou en Norvège);</strong></li><li><strong>vous indiquer qui contacter s’il n’est pas en mesure de vous aider.</strong></li></ul><p>En plus d’aider les consommateurs, le réseau CEC est considéré par les responsables politiques et les autres acteurs qui cherchent à promouvoir les droits des consommateurs comme un partenaire de confiance doté d’une grande expertise en la matière. Il joue un rôle important en dénonçant les professionnels qui enfreignent le droit de la consommation aux autorités chargées de le faire appliquer.</p><p>L’un des points forts du réseau est sa réaction rapide face aux problèmes émergents, comme en témoigne l’aide fournie aux consommateurs pendant la pandémie de COVID-19.</p><p><a href="/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net/ecc-net-and-covid-19_fr" class="ecl-link">Réseau CEC et COVID-19</a>.</p><p>Pour en savoir plus sur le réseau CEC, consultez son <a href="http://eccnet.eu" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">site web</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a>. </p></div> </div> <div class="ecl-u-mb-2xl"> <a id="paragraph_45968"></a> <h2 class="ecl-u-type-heading-2">L'action du réseau CEC en quelques chiffres</h2> <div class="ecl"><p>En 2023, le réseau a aidé plus de 125 000 consommateurs. Ceux-ci ont reçu des informations et des conseils adaptés à leurs problèmes de consommation. Dans 22 500 cas, le réseau est intervenu directement auprès du commerçant concerné pour obtenir réparation. La valeur totale des fonds recouvrés par le réseau CEC uniquement lors d’interventions auprès de commerçants est estimée à plus de 9 millions d’euros. </p></div> </div> <div class="ecl-u-mb-2xl"> <a id="paragraph_45969"></a> <h2 class="ecl-u-type-heading-2">Contacter le réseau CEC</h2> <div class="ecl"><p>Vous devez contacter le réseau CEC dans votre pays de résidence.</p><p> </p><div class="ecl-table-responsive"><table class="ecl-table" xmlns:xlink="http://www.w3.org/1999/xlink"><tbody class="ecl-table__body"><tr class="ecl-table__row"><td><a href="http://europakonsument.at" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Autriche</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="https://www.ecc-netitalia.it/it/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Italie</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a href="http://www.eccbelgium.be/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Belgique</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="http://www.ecclatvia.lv/lv/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Lettonie</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a 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xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="http://cecluxembourg.lu/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Luxembourg</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a href="http://www.ecccyprus.gov.cy" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Chypre</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="http://eccnetmalta.gov.mt/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Malte</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a href="http://www.evropskyspotrebitel.cz/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Tchéquie</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="http://www.eccnederland.nl/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Pays-Bas</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a href="http://www.forbrugereuropa.dk/" class="ecl-link ecl-link--icon 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class="ecl-link__label">Allemagne</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="http://www.esc-sr.sk/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Slovaquie</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a href="https://www.eccgreece.gr/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Grèce</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="http://epc.si/pages/si/domov.php" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Slovénie</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a href="https://fogyasztovedelem.kormany.hu/#/europai_fogyasztoi_kozpont" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Hongrie</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="https://cec.consumo.gob.es/en/CEC/home.htm" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Espagne</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a href="https://eccisland.is/en/hafdu-samband/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Islande</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td><a href="http://www.konsumenteuropa.se/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Suède</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td></tr><tr class="ecl-table__row"><td><a href="http://www.eccireland.ie/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Irlande</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></td><td> </td></tr></tbody></table></div><p>Le réseau CEC coopère aussi avec l’International Consumer Centre du Royaume-Uni.</p></div> </div> <div class="ecl-u-mb-2xl"> <a id="paragraph_45970"></a> <h2 class="ecl-u-type-heading-2">Publications</h2> <div class="ecl"><p>Le réseau CEC publie également des orientations et des conseils sur les problèmes de consommation courants, que vous trouverez grâce aux liens suivants:</p><ul><li><a href="https://ec.europa.eu/newsroom/just/items/55752/fr" class="ecl-link">Prévention des risques de produits contrefaits</a></li><li><a href="/document/download/7bd0a822-912c-4256-afa5-98ac535f2e73_fr?filename=ecc-net_air_passenger_rights_report_2015.pdf" class="ecl-link">Droits des passagers aériens – rapport CEC 2015</a> (pdf)</li><li><a href="https://www.europe-consommateurs.eu/en/travelling-motor-vehicles/motor-vehicles/car-purchase-abroad.html" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Achat d'une voiture dans un autre pays de l’UE</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></li><li><a href="/document/download/ef40baf7-c15e-4b3e-9c64-965371861df5_fr?filename=timeshare_2017.pdf" class="ecl-link">Multipropriété</a> (pdf)</li><li><a href="/document/download/ec36f35d-5c90-4512-b24a-22e8954b18e1_fr?filename=ecc-net-timeshares-top-tips_december2015_en.pdf" class="ecl-link">Dix grands conseils en matière de multipropriété</a> (pdf)</li><li><a href="http://www.europe-consommateurs.eu/fr/consumer-topics/buying-goods-services/guarantees-warranties/" class="ecl-link ecl-link--icon ecl-link--icon-after ecl-link"><span class="ecl-link__label">Garanties étendues</span><svg class="ecl-icon ecl-icon--xs ecl-link__icon" focusable="false" aria-hidden="true" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external" /></svg></a></li><li><a href="/document/download/08d7f8e7-401a-443d-b383-99c3020f6a40_fr?filename=online_fraud_2017.pdf" class="ecl-link">Fraude en ligne</a> (pdf)</li><li><a href="/document/download/453491aa-6e1a-45c4-9bc9-d40ba9b62cbd_fr?filename=trust_mark_report_2013_en.pdf" class="ecl-link">Labels de confiance pour le commerce électronique</a> (pdf)</li><li><a href="/document/download/9e1e4067-2887-484d-9ce5-5e799e165983_fr?filename=air-passengers-rights-settling_disputes_2017_en.pdf" class="ecl-link">Droits des passagers aériens – règlement des litiges</a> (pdf)</li><li><a href="/document/download/73cf946d-23a8-4c77-8029-6f60ec38e83f_fr?filename=small_claims_international_claims_2012_en.pdf" class="ecl-link">Règlement des petits litiges internationaux</a> (pdf)</li><li><a href="/document/download/19a5bfdd-439a-45a7-afc9-2a6b57c8f808_fr?filename=mystery_shopping_report_2011_en.pdf" class="ecl-link">Achats en ligne dans l’UE</a> (pdf)</li><li><a href="/document/download/3b971d58-4627-4e33-b5a0-968222e44893_fr?filename=chargeback_report_revised.pdf" class="ecl-link">Remboursements dans l’UE/EEE </a>(pdf)</li></ul></div> </div> <div class="ecl-u-mb-2xl"> <a id="paragraph_6314"></a> <h2 class="ecl-u-type-heading-2">Documents</h2> <div class="ecl"> <div xmlns:xlink="http://www.w3.org/1999/xlink" class="ecl-file" data-ecl-file="" id="ecl-file-817612523"><div class="ecl-file__container"><svg class="ecl-icon ecl-icon--2xl ecl-file__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#file"></use></svg><div class="ecl-file__info"><ul class="ecl-file__detail-meta"><li class="ecl-file__detail-meta-item">3 JUILLET 2024</li></ul><div class="ecl-file__title" id="ecl-file-817612523-title">ECC Net Report 2023</div></div></div><div class="ecl-file__footer"><div class="ecl-file__language" id="ecl-file-817612523-lang">English</div><div class="ecl-file__meta">(4 MB - PDF)</div><div class="ecl-file__action"><a href="/document/download/47efcd6d-eb6a-4564-a873-077d11c5f7c0_en?filename=ECC_Net_report_2023_0%20%285%29.pdf&prefLang=fr" class="ecl-link ecl-link--standalone ecl-link--icon ecl-file__download" data-wt-preview="pdf" id="ecl-file-817612523-link" aria-labelledby="ecl-file-817612523-link-label ecl-file-817612523-title ecl-file-817612523-lang"><span class="ecl-link__label">Télécharger</span><svg class="ecl-icon ecl-icon--fluid ecl-link__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#download"></use></svg></a></div></div></div> <div xmlns:xlink="http://www.w3.org/1999/xlink" class="ecl-file" data-ecl-file="" id="ecl-file-974263892"><div class="ecl-file__container"><svg class="ecl-icon ecl-icon--2xl ecl-file__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#file"></use></svg><div class="ecl-file__info"><ul class="ecl-file__detail-meta"><li class="ecl-file__detail-meta-item">18 AVRIL 2023</li></ul><div class="ecl-file__title" id="ecl-file-974263892-title">ECC Net Data Sheet 2022</div></div></div><div class="ecl-file__footer"><div class="ecl-file__language" id="ecl-file-974263892-lang">English</div><div class="ecl-file__meta">(618.7 KB - PDF)</div><div class="ecl-file__action"><a href="/document/download/525e7bea-63cb-4ee4-b724-952f3918ab6e_en?filename=2023-03-20-datasheet-versioncourte.pdf&prefLang=fr" class="ecl-link ecl-link--standalone ecl-link--icon ecl-file__download" data-wt-preview="pdf" id="ecl-file-974263892-link" aria-labelledby="ecl-file-974263892-link-label ecl-file-974263892-title ecl-file-974263892-lang"><span class="ecl-link__label">Télécharger</span><svg class="ecl-icon ecl-icon--fluid ecl-link__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#download"></use></svg></a></div></div></div> <div xmlns:xlink="http://www.w3.org/1999/xlink" class="ecl-file" data-ecl-file="" id="ecl-file-1690428449"><div class="ecl-file__container"><svg class="ecl-icon ecl-icon--2xl ecl-file__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#file"></use></svg><div class="ecl-file__info"><ul class="ecl-file__detail-meta"><li class="ecl-file__detail-meta-item">18 AVRIL 2023</li></ul><div class="ecl-file__title" id="ecl-file-1690428449-title">ECC Net data sheet 2021</div></div></div><div class="ecl-file__footer"><div class="ecl-file__language" id="ecl-file-1690428449-lang">English</div><div class="ecl-file__meta">(976.9 KB - PDF)</div><div class="ecl-file__action"><a href="/document/download/431c1cb7-b023-42ce-bf9a-1930035b3276_en?filename=datasheet-ECC-Net-2021.pdf&prefLang=fr" class="ecl-link ecl-link--standalone ecl-link--icon ecl-file__download" data-wt-preview="pdf" id="ecl-file-1690428449-link" aria-labelledby="ecl-file-1690428449-link-label ecl-file-1690428449-title ecl-file-1690428449-lang"><span class="ecl-link__label">Télécharger</span><svg class="ecl-icon ecl-icon--fluid ecl-link__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#download"></use></svg></a></div></div></div> <div xmlns:xlink="http://www.w3.org/1999/xlink" class="ecl-file" data-ecl-file="" id="ecl-file-222059410"><div class="ecl-file__container"><svg class="ecl-icon ecl-icon--2xl ecl-file__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#file"></use></svg><div class="ecl-file__info"><ul class="ecl-file__detail-meta"><li class="ecl-file__detail-meta-item">10 JANVIER 2023</li></ul><div class="ecl-file__title" id="ecl-file-222059410-title">ECC Net Vademecum</div></div></div><div class="ecl-file__footer"><div class="ecl-file__language" id="ecl-file-222059410-lang">English</div><div class="ecl-file__meta">(359.04 KB - PDF)</div><div class="ecl-file__action"><a href="/document/download/ade148b5-a579-444d-867a-70f75414eb6f_en?filename=ECC%20Net%20vademecum%20revision%20FINAL.pdf&prefLang=fr" class="ecl-link ecl-link--standalone ecl-link--icon ecl-file__download" data-wt-preview="pdf" id="ecl-file-222059410-link" aria-labelledby="ecl-file-222059410-link-label ecl-file-222059410-title ecl-file-222059410-lang"><span class="ecl-link__label">Télécharger</span><svg class="ecl-icon ecl-icon--fluid ecl-link__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#download"></use></svg></a></div></div></div> <div xmlns:xlink="http://www.w3.org/1999/xlink" class="ecl-file" data-ecl-file="" id="ecl-file-1898260453"><div class="ecl-file__container"><svg class="ecl-icon ecl-icon--2xl ecl-file__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#file"></use></svg><div class="ecl-file__info"><ul class="ecl-file__detail-meta"><li class="ecl-file__detail-meta-item">18 AVRIL 2023</li></ul><div class="ecl-file__title" id="ecl-file-1898260453-title">ECC Net Report 2022</div></div></div><div class="ecl-file__footer"><div class="ecl-file__language" id="ecl-file-1898260453-lang">English</div><div class="ecl-file__meta">(2.19 MB - PDF)</div><div class="ecl-file__action"><a href="/document/download/7e48dd48-a21c-452d-afdb-fe92b66b57ee_en?filename=2023-03-20-ECC-Net%20report%202022%20.pdf&prefLang=fr" class="ecl-link ecl-link--standalone ecl-link--icon ecl-file__download" data-wt-preview="pdf" id="ecl-file-1898260453-link" aria-labelledby="ecl-file-1898260453-link-label ecl-file-1898260453-title ecl-file-1898260453-lang"><span class="ecl-link__label">Télécharger</span><svg class="ecl-icon ecl-icon--fluid ecl-link__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#download"></use></svg></a></div></div></div> <div xmlns:xlink="http://www.w3.org/1999/xlink" class="ecl-file" data-ecl-file="" id="ecl-file-1233620855"><div class="ecl-file__container"><svg class="ecl-icon ecl-icon--2xl ecl-file__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#file"></use></svg><div class="ecl-file__info"><ul class="ecl-file__detail-meta"><li class="ecl-file__detail-meta-item">1 NOVEMBRE 2020</li></ul><div class="ecl-file__title" id="ecl-file-1233620855-title">ECC Net Anniversary Report- 15 years of ECC Net</div></div></div><div class="ecl-file__footer"><div class="ecl-file__language" id="ecl-file-1233620855-lang">English</div><div class="ecl-file__meta">(4.93 MB - PDF)</div><div class="ecl-file__action"><a href="/document/download/e59f9bac-660f-4b68-a941-03aeb70ea326_en?filename=ecc_net_anniversary_report_2020-_15_years_of_ecc_net.pdf&prefLang=fr" class="ecl-link ecl-link--standalone ecl-link--icon ecl-file__download" data-wt-preview="pdf" id="ecl-file-1233620855-link" aria-labelledby="ecl-file-1233620855-link-label ecl-file-1233620855-title ecl-file-1233620855-lang"><span class="ecl-link__label">Télécharger</span><svg class="ecl-icon ecl-icon--fluid ecl-link__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#download"></use></svg></a></div></div></div> <div xmlns:xlink="http://www.w3.org/1999/xlink" class="ecl-file" data-ecl-file="" id="ecl-file-1974940689"><div class="ecl-file__container"><svg class="ecl-icon ecl-icon--2xl ecl-file__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#file"></use></svg><div class="ecl-file__info"><ul class="ecl-file__detail-meta"><li class="ecl-file__detail-meta-item">10 OCTOBRE 2017</li></ul><div class="ecl-file__title" id="ecl-file-1974940689-title">10 years of the ECC - anniversary report</div></div></div><div class="ecl-file__footer"><div class="ecl-file__language" id="ecl-file-1974940689-lang">English</div><div class="ecl-file__meta">(18.02 MB - PDF)</div><div class="ecl-file__action"><a href="/document/download/9cdc34dc-b31f-48ec-b660-c3dd603757bd_en?filename=ecc_net_-_anniversary_report_2015_en.pdf&prefLang=fr" class="ecl-link ecl-link--standalone ecl-link--icon ecl-file__download" data-wt-preview="pdf" id="ecl-file-1974940689-link" aria-labelledby="ecl-file-1974940689-link-label ecl-file-1974940689-title ecl-file-1974940689-lang"><span class="ecl-link__label">Télécharger</span><svg class="ecl-icon ecl-icon--fluid ecl-link__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#download"></use></svg></a></div></div></div> <div xmlns:xlink="http://www.w3.org/1999/xlink" class="ecl-file" data-ecl-file="" id="ecl-file-252662209"><div class="ecl-file__container"><svg class="ecl-icon ecl-icon--2xl ecl-file__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#file"></use></svg><div class="ecl-file__info"><ul class="ecl-file__detail-meta"><li class="ecl-file__detail-meta-item">10 OCTOBRE 2017</li></ul><div class="ecl-file__title" id="ecl-file-252662209-title">ECC-Net brochure - travel tips</div></div></div><div class="ecl-file__footer"><div class="ecl-file__language" id="ecl-file-252662209-lang">English</div><div class="ecl-file__meta">(9.43 MB - PDF)</div><div class="ecl-file__action"><a href="/document/download/3175baab-5e5f-4e68-8911-dfe8baef8cce_en?filename=ecc-net_passeport_en.pdf&prefLang=fr" class="ecl-link ecl-link--standalone ecl-link--icon ecl-file__download" data-wt-preview="pdf" id="ecl-file-252662209-link" aria-labelledby="ecl-file-252662209-link-label ecl-file-252662209-title ecl-file-252662209-lang"><span class="ecl-link__label">Télécharger</span><svg class="ecl-icon ecl-icon--fluid ecl-link__icon" focusable="false" aria-hidden="true"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#download"></use></svg></a></div></div></div> </div> </div> </div> </div> </div> <div class="related-links"> <h2 class="ecl-u-type-heading-2">Autres liens</h2> <div class="ecl-list"> <div class="ecl-content-item-block"><div class="ecl-row"><div class="ecl-content-item-block__item contextual-region ecl-u-mb-l ecl-col-12 "><a href="https://itunes.apple.com/app/ecc-net-travel/id886668562" class="ecl-link ecl-link--standalone ecl-link--icon" ><span class="ecl-link__label">Application ECC NET Travel – iPhone</span><svg class="ecl-icon ecl-icon--2xs ecl-link__icon" focusable="false" aria-hidden="false" ><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external"></use></svg></a></div><div class="ecl-content-item-block__item contextual-region ecl-u-mb-l ecl-col-12 "><a href="https://play.google.com/store/apps/details?id=eu.cec_zev.ECCNetTravel" class="ecl-link ecl-link--standalone ecl-link--icon" ><span class="ecl-link__label">Application ECC Net Travel – Android</span><svg class="ecl-icon ecl-icon--2xs ecl-link__icon" focusable="false" aria-hidden="false" ><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external"></use></svg></a></div><div class="ecl-content-item-block__item contextual-region ecl-u-mb-l ecl-col-12 "><a href="http://www.windowsphone.com/en-gb/store/app/ecc-net-travel/4dfcfb67-9294-40d5-9ac0-644a7e734813" class="ecl-link ecl-link--standalone ecl-link--icon" ><span class="ecl-link__label">Application ECC Net Travel – Windows Phone</span><svg class="ecl-icon ecl-icon--2xs ecl-link__icon" focusable="false" aria-hidden="false" ><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#external"></use></svg></a></div><div class="ecl-content-item-block__item contextual-region ecl-u-mb-l ecl-col-12 "><a href="http://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_fr.htm" class="ecl-link ecl-link--standalone" >Règlement informel des litiges pour les consommateurs – Informations pratiques (Your Europe)</a></div><div class="ecl-content-item-block__item contextual-region ecl-u-mb-l ecl-col-12 "><a href="/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_fr" class="ecl-link ecl-link--standalone" >Règlement extrajudiciaire des litiges de 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