CINXE.COM

L-Soft Technical Support

<!DOCTYPE html> <html lang="en"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("http://web.archive.org/web"); __wm.wombat("https://www.lsoft.com/resources/support.asp","20240827175253","http://web.archive.org/","web","/_static/", "1724781173"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" /> <!-- End Wayback Rewrite JS Include --> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="title" content="L-Soft Technical Support"/> <meta name="description" content="L-Soft's support team members are seasoned experts with decades of experience and are available to help you with with your challenges, no matter how complex. The technical team has an established reputation for prompt response times to get your problems solved as quickly as possible."/> <meta name="author" content="L-Soft"/> <meta property="og:title" content="L-Soft Technical Support"/> <meta property="og:type" content="website"/> <meta property="og:url" content="http://web.archive.org/web/20240827175253/https://www.lsoft.com/resources/support.asp"/> <meta property="og:image" content="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-144x144.png"/> <meta property="og:site_name" content="L-Soft"/> <meta property="og:description" content="L-Soft's support team members are seasoned experts with decades of experience and are available to help you with with your challenges, no matter how complex. The technical team has an established reputation for prompt response times to get your problems solved as quickly as possible."/> <meta name="theme-color" content="#0C3C60"/> <meta name="SKYPE_TOOLBAR" content="SKYPE_TOOLBAR_PARSER_COMPATIBLE"/> <meta name="msapplication-TileColor" content="#FFFFFF"/> <meta name="msapplication-TileImage" content="/icons/favicon-144x144.png"/> <link rel="icon" sizes="192x192" href="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-192x192.png"/> <link rel="icon" sizes="160x160" href="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-160x160.png"/> <link rel="icon" sizes="128x128" href="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-128x128.png"/> <link rel="icon" sizes="96x96" href="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-96x96.png"/> <link rel="icon" sizes="64x64" href="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-64x64.png"/> <link rel="icon" sizes="32x32" href="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-32x32.png"/> <link rel="icon" sizes="16x16" href="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-16x16.png"/> <link rel="apple-touch-icon" sizes="180x180" href="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-180x180.png"/> <link rel="apple-touch-icon" sizes="152x152" href="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-152x152.png"/> <link rel="apple-touch-icon" sizes="144x144" href="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-144x144.png"/> <link rel="apple-touch-icon" sizes="120x120" href="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-120x120.png"/> <link rel="apple-touch-icon" sizes="114x114" href="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-114x114.png"/> <link rel="apple-touch-icon" sizes="76x76" href="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-76x76.png"/> <link rel="apple-touch-icon" sizes="72x72" href="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-72x72.png"/> <link rel="apple-touch-icon" sizes="57x57" href="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-57x57.png"/> <link rel="image_src" href="/web/20240827175253im_/https://www.lsoft.com/icons/favicon-96x96.png"/> <link rel="canonical" href="http://web.archive.org/web/20240827175253/https://www.lsoft.com/resources/support.asp"/> <link href="http://web.archive.org/web/20240827175253cs_/https://fonts.googleapis.com/css?family=Open+Sans" rel="stylesheet"> <link href="http://web.archive.org/web/20240827175253cs_/https://fonts.googleapis.com/css?family=Montserrat" rel="stylesheet"> <link href="/web/20240827175253cs_/https://www.lsoft.com/css/20240205.css" rel="stylesheet"> <title>L-Soft Technical Support</title> <script src="/web/20240827175253js_/https://www.lsoft.com/js/jquery-3.3.1.min.js"></script> <script src="/web/20240827175253js_/https://www.lsoft.com/js/lightbox-2.6.min.js"></script> <script src="/web/20240827175253js_/https://www.lsoft.com/js/20230131.js"></script> </head> <body onload="setHeight()" onresize="setHeight()"> <div class="header-wrap" id="header"> <div class="header"> <div class="logocontainer"><a href="/web/20240827175253/https://www.lsoft.com/"><img src="/web/20240827175253im_/https://www.lsoft.com/images/lsoft30_135x80.png" class="logo" alt="L-Soft" title="L-Soft"/></a></div> <div class="navigation"> <div id="software" class="menuitem" onmouseover="showMenu('software')">Software</div> <div id="software-sub" class="software-sub"> <div class="sub-left"> <ul class="nav"> <li class="top"><a href="/web/20240827175253/https://www.lsoft.com/products/listserv.asp">LISTSERV<br/>Email List Software</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listserv_checklist.asp">Features</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listserv_license.asp">Pricing</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listserv_os.asp">Operating Systems</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listserv_hardware.asp">Hardware Requirements</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listserv_support.asp">Technical Support</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listserv_remoteinstall.asp">Installation Service</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listserv_flash_demo.asp">LISTSERV Demo</a></li> </ul> </div> <div class="sub-right"> <ul class="nav"> <li class="top"><a href="/web/20240827175253/https://www.lsoft.com/products/maestro.asp">LISTSERV Maestro<br/>Email Marketing Software</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/maestro_checklist.asp">Features</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/maestro_license.asp">Pricing</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/maestro_os.asp">Operating Systems</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/maestro_hardware.asp">Hardware Requirements</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/maestro_support.asp">Technical Support</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/maestro_remoteinstall.asp">Installation Service</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/maestro_demo.asp">LISTSERV Maestro Demo</a></li> </ul> </div> <div class="sub-bottom"> <a href="/web/20240827175253/https://www.lsoft.com/products/listserv_hpo.asp"><img src="/web/20240827175253im_/https://www.lsoft.com/images/navthumb_hpo.png" alt="LISTSERV HPO Special Offer" title="LISTSERV HPO Special Offer" style="width:100%"/></a> </div> </div> <div id="services" class="menuitem" onmouseover="showMenu('services')">Hosting</div> <div id="services-sub" class="services-sub"> <div class="sub-left"> <ul class="nav"> <li class="top"><a href="/web/20240827175253/https://www.lsoft.com/products/listplex.asp">ListPlex<br/>Email List Hosting</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listplex_checklist.asp">Features</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listplex_pricing.asp">Pricing</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listplex_support.asp">Technical Support</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listplex_flash_demo.asp">ListPlex Demo</a></li> </ul> </div> <div class="sub-right"> <ul class="nav"> <li class="top"><a href="/web/20240827175253/https://www.lsoft.com/products/listplex_maestro.asp">ListPlex Maestro<br/>Email Marketing Service</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listplex_maestro_checklist.asp">Features</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listplex_maestro_pricing.asp">Pricing</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listplex_maestro_support.asp">Technical Support</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listplex_maestro_demo.asp">ListPlex Maestro Demo</a></li> </ul> </div> </div> <div id="download" class="menuitem" onmouseover="showMenu('download')">Download</div> <div id="download-sub" class="download-sub"> <div class="sub-center"> <ul class="nav"> <li class="top"><a href="/web/20240827175253/https://www.lsoft.com/download/download.asp">Download Evaluation</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/download/listserv.asp">LISTSERV</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/download/listservlite.asp">LISTSERV Lite</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/download/listservfree.asp">LISTSERV Lite Free</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/download/maestro.asp">LISTSERV Maestro</a></li> </ul> </div> </div> <div id="support" class="menuitem" onmouseover="showMenu('support')">Support</div> <div id="support-sub" class="support-sub"> <div class="sub-left"> <ul class="nav"> <li class="top"><a href="/web/20240827175253/https://www.lsoft.com/resources/resources.asp">Resource Center</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/resources/support.asp">Technical Support</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/resources/manuals.asp">Manuals</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/resources/learnlistserv.asp">Learn LISTSERV</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/resources/learnlistservmaestro.asp">Learn LISTSERV Maestro</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/resources/whitepaper.asp">White Papers</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/resources/tuneup.asp">Software Tune-Up</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/resources/remoteinstall.asp">Remote Installation</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/resources/renewals.asp">Renewal Details</a></li> <div class="sub-spacer"></div> <br/> <a href="/web/20240827175253/https://www.lsoft.com/courses/courses.asp"><img src="/web/20240827175253im_/https://www.lsoft.com/images/navthumb_learn.png" alt="Learn LISTSERV Email Course" title="Learn LISTSERV Email Course"/></a> </ul> </div> <div class="sub-right"> <ul class="nav"> <li class="top"><a href="/web/20240827175253/https://www.lsoft.com/products/tcservices.asp">Training and Consulting</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/training.asp">Training</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/consulting.asp">Consulting</a></li> </ul> <div class="sub-spacer"></div> <ul class="nav"> <li class="top"><a href="/web/20240827175253/https://www.lsoft.com/resources/techtip.asp">Tech Tips</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/resources/faq.asp">FAQs</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/resources/glossary.asp">Glossary of Email Terms</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/resources/optinlaws.asp">Opt-In Laws US, EU, CA</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/resources/gdpr.asp">GDPR Overview</a></li> </ul> <div class="sub-spacer"></div> <br/> <p class="center sub">Advance Your Skills:<br/>Sign Up for a Free Email Course</p> <div class="sub-spacer"></div> <div align="center"><input type="button" value="LISTSERV" onclick="location.href='/courses/learnlistserv.asp'" style="width: 160px"/></div> <div class="sub-spacer"></div> <div align="center"><input type="button" value="LISTSERV Maestro" onclick="location.href='/courses/learnlistservmaestro.asp'" style="width: 160px"/></div> </div> </div> <div id="news" class="menuitem" onmouseover="showMenu('news')">News</div> <div id="news-sub" class="news-sub"> <div class="sub-center"> <ul class="nav"> <li class="top"><a href="/web/20240827175253/https://www.lsoft.com/news/news.asp">Latest News &amp; Tips</a></li> </ul> <ul class="nav"> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/news/newsletter.asp">Newsletter</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/blog">Blog</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/news/forums.asp">User Forums</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/news/socialmedia.asp">Social Media</a></li> </ul> <div class="sub-spacer"></div> <a href="http://web.archive.org/web/20240827175253/https://maestro.lsoft.com/list/subscribe.html?mContainer=277&amp;mOwner=G1d1f1g&amp;mListId=HL%23719"><img src="/web/20240827175253im_/https://www.lsoft.com/images/navthumb_newsletter1.png" alt="Subscribe to the LISTSERV at Work Newsletter" title="Subscribe to the LISTSERV at Work Newsletter"/></a> <br/> <br/> <p class="center sub">Get the Latest News:<br/>Subscribe to the LISTSERV at Work Newsletter</p> <br/> <div align="center"><input type="button" value="SUBSCRIBE" onclick="location.href='http://web.archive.org/web/20240827175253/https://maestro.lsoft.com/list/subscribe.html?mContainer=277&amp;mOwner=G1d1f1g&amp;mListId=HL%23719'"/></div> <br/> </div> </div> <div id="customers" class="menuitem" onmouseover="showMenu('customers')">Customers</div> <div id="customers-sub" class="customers-sub"> <div class="sub-center"> <ul class="nav"> <li class="top"><a href="/web/20240827175253/https://www.lsoft.com/customers/customers.asp">Customer List</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/customers/casestudies.asp">Case Studies</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/customers/testimonials.asp">Testimonials</a></li> </ul> <div class="sub-spacer"></div> <ul class="nav"> <li class="top"><a href="/web/20240827175253/https://www.lsoft.com/resources/listserv-community.asp">LISTSERV Community</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listserv_on_campus.asp" target="_blank">LISTSERV in Education</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/products/listserv_citygov.asp" target="_blank">LISTSERV in Government</a></li> </ul> <div class="sub-spacer"></div> <a href="/web/20240827175253/https://www.lsoft.com/contact/econtact.asp?id=testimonial"><img src="/web/20240827175253im_/https://www.lsoft.com/images/navthumb_feedback.png" alt="Talk to Us" title="Talk to Us" style="width:100%"/></a> </div> </div> <div id="contact" class="menuitem" onmouseover="showMenu('contact')">Contact</div> <div id="contact-sub" class="contact-sub"> <div class="sub-center"> <ul class="nav"> <li class="top"><a href="/web/20240827175253/https://www.lsoft.com/contact/contact.asp">Contact L-Soft</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/contact/econtact.asp?id=sales">Sales</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/contact/econtact.asp?id=support">Technical Support</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/contact/econtact.asp?id=training">Training</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/contact/econtact.asp?id=consulting">Consulting</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/contact/econtact.asp?id=pressinfo">Public Relations</a></li> <li class="sub"><a href="/web/20240827175253/https://www.lsoft.com/contact/econtact.asp?id=hr">Human Resources</a></li> </ul> <div class="sub-spacer"></div> <a href="/web/20240827175253/https://www.lsoft.com/contact/contact.asp"><img src="/web/20240827175253im_/https://www.lsoft.com/images/navthumb_contact.png" alt="Contact L-Soft" title="Contact L-Soft" style="width:100%"/></a> </div> </div> </div> <div class="search"><div class="menuitem"><a href="/web/20240827175253/https://www.lsoft.com/search/search.asp"><img src="/web/20240827175253im_/https://www.lsoft.com/images/icon_altsearch_black.png" alt="Search Site" title="Search Site"/></a></div></div> <div class="altnav"><img src="/web/20240827175253im_/https://www.lsoft.com/images/icon_altnav_black.png" class="icon-altsearch" alt="Open Navigation Menu" title="Open Navigation Menu" onclick="toggleMobileMenu()"/></div> <div id="mobilenav" class="mobilenav"> <ul class="nav"> <li class="top closed" onclick="showMobileSubmenu('1')" id="software-mobile-top">Software</li> <li> <ul id="software-mobile-menu" class="menu"> <li class="sub" onclick="location.href='/products/emaillistsoftware.asp'">Email List Management</li> <li class="toptoptop closed" onclick="showMobileSubmenu('1a')" id="software-listserv-mobile-top">LISTSERV</li> <li> <ul id="software-listserv-mobile-menu" class="menu"> <li class="subsubsub" onclick="location.href='/products/listserv.asp'">Overview</li> <li class="subsubsub" onclick="location.href='/products/listserv_checklist.asp'">Features</li> <li class="subsubsub" onclick="location.href='/products/listserv_license.asp'">Pricing</li> <li class="subsubsub" onclick="location.href='/products/listserv_os.asp'">Operating Systems</li> <li class="subsubsub" onclick="location.href='/products/listserv_hardware.asp'">Hardware Requirements</li> <li class="subsubsub" onclick="location.href='/products/listserv_support.asp'">Technical Support</li> <li class="subsubsub" onclick="location.href='/products/listserv_remoteinstall.asp'">Installation Service</li> <li class="subsubsub" onclick="location.href='/products/listserv_demo.asp'">LISTSERV Demo</li> </ul> </li> <li class="sub" onclick="location.href='/products/emailmarketing.asp'">Email Marketing</li> <li class="toptoptop closed" onclick="showMobileSubmenu('1b')" id="software-maestro-mobile-top">LISTSERV Maestro</li> <li> <ul id="software-maestro-mobile-menu" class="menu"> <li class="subsubsub" onclick="location.href='/products/maestro.asp'">Overview</li> <li class="subsubsub" onclick="location.href='/products/maestro_checklist.asp'">Features</li> <li class="subsubsub" onclick="location.href='/products/maestro_license.asp'">Pricing</li> <li class="subsubsub" onclick="location.href='/products/maestro_os.asp'">Operating Systems</li> <li class="subsubsub" onclick="location.href='/products/maestro_hardware.asp'">Hardware Requirements</li> <li class="subsubsub" onclick="location.href='/products/maestro_support.asp'">Technical Support</li> <li class="subsubsub" onclick="location.href='/products/maestro_remoteinstall.asp'">Installation Service</li> <li class="subsubsub" onclick="location.href='/products/maestro_demo.asp'">LISTSERV Maestro Demo</li> </ul> </li> </ul> </li> <li class="top closed" onclick="showMobileSubmenu('2')" id="services-mobile-top">Hosting</li> <li> <ul id="services-mobile-menu" class="menu"> <li class="sub" onclick="location.href='/products/emaillisthosting.asp'">Email List Hosting</li> <li class="toptoptop closed" onclick="showMobileSubmenu('2a')" id="services-listplex-mobile-top">ListPlex</li> <li> <ul id="services-listplex-mobile-menu" class="menu"> <li class="subsubsub" onclick="location.href='/products/listplex.asp'">Overview</li> <li class="subsubsub" onclick="location.href='/products/listplex_checklist.asp'">Features</li> <li class="subsubsub" onclick="location.href='/products/listplex_pricing.asp'">Pricing</li> <li class="subsubsub" onclick="location.href='/products/listplex_support.asp'">Technical Support</li> <li class="subsubsub" onclick="location.href='/products/listplex_demo.asp'">ListPlex Demo</li> </ul> </li> <li class="toptoptop closed" onclick="showMobileSubmenu('2b')" id="services-maestro-mobile-top">ListPlex Maestro</li> <li> <ul id="services-maestro-mobile-menu" class="menu"> <li class="subsubsub" onclick="location.href='/products/listplex_maestro.asp'">Overview</li> <li class="subsubsub" onclick="location.href='/products/listplex_maestro_checklist.asp'">Features</li> <li class="subsubsub" onclick="location.href='/products/listplex_maestro_pricing.asp'">Pricing</li> <li class="subsubsub" onclick="location.href='/products/listplex_maestro_support.asp'">Technical Support</li> <li class="subsubsub" onclick="location.href='/products/listplex_maestro_demo.asp'">ListPlex Maestro Demo</li> </ul> </li> </ul> </li> <li class="top closed" onclick="showMobileSubmenu('3')" id="download-mobile-top">Download</li> <li> <ul id="download-mobile-menu" class="menu"> <li class="sub" onclick="location.href='/download/download.asp'">Overview</li> <li class="sub" onclick="location.href='/download/listserv.asp'">LISTSERV</li> <li class="sub" onclick="location.href='/download/listservlite.asp'">LISTSERV Lite</li> <li class="sub" onclick="location.href='/download/listservfree.asp'">LISTSERV Lite Free</li> <li class="sub" onclick="location.href='/download/maestro.asp'">LISTSERV Maestro</li> </ul> </li> <li class="top closed open" onclick="showMobileSubmenu('4')" id="support-mobile-top">Support</li> <li> <ul id="support-mobile-menu"> <li class="sub" onclick="location.href='/resources/resources.asp'">Resource Center</li> <li class="sub" onclick="location.href='/resources/support.asp'">Technical Support</li> <li class="sub" onclick="location.href='/products/training.asp'">Training</li> <li class="sub" onclick="location.href='/products/consulting.asp'">Consulting</li> <li class="sub" onclick="location.href='/resources/manuals.asp'">Manuals</li> <li class="sub" onclick="location.href='/resources/learnlistserv.asp'">Learn LISTSERV</li> <li class="sub" onclick="location.href='/resources/learnlistservmaestro.asp'">Learn LISTSERV Maestro</li> <li class="sub" onclick="location.href='/resources/whitepaper.asp'">White Papers</li> <li class="sub" onclick="location.href='/resources/tuneup.asp'">Software Tune-Up</li> <li class="sub" onclick="location.href='/resources/remoteinstall.asp'">Remote Installation</li> <li class="sub" onclick="location.href='/resources/renewals.asp'">Renewal Details</li> <li class="sub" onclick="location.href='/resources/techtip.asp'">Tech Tips</li> <li class="sub" onclick="location.href='/resources/faq.asp'">FAQs</li> <li class="sub" onclick="location.href='/resources/glossary.asp'">Glossary of Email Terms</li> <li class="sub" onclick="location.href='/resources/optinlaws.asp'">Opt-In Laws in US, EU, CA</li> <li class="sub" onclick="location.href='/resources/gdpr.asp'">GDPR Overview</li> </ul> </li> <li class="top closed" onclick="showMobileSubmenu('5')" id="news-mobile-top">News</li> <li> <ul id="news-mobile-menu" class="menu"> <li class="sub" onclick="location.href='/news/news.asp'">Latest News &amp; Tips</li> <li class="sub" onclick="location.href='/news/optin.asp'">Subscription Center</li> <li class="sub" onclick="location.href='/news/newsletter.asp'">Newsletter</li> <li class="sub" onclick="location.href='/blog'">Blog</li> <li class="sub" onclick="location.href='/news/forums.asp'">User Forums</li> <li class="sub" onclick="location.href='/news/socialmedia.asp'">Social Media</li> </ul> </li> <li class="top closed" onclick="showMobileSubmenu('6')" id="customers-mobile-top">Customers</li> <li> <ul id="customers-mobile-menu" class="menu"> <li class="sub" onclick="location.href='/customers/customers.asp'">Customer List</li> <li class="sub" onclick="location.href='/customers/casestudies.asp'">Case Studies</li> <li class="sub" onclick="location.href='/customers/testimonials.asp'">Testimonials</li> <li class="sub" onclick="location.href='/resources/listserv-community.asp'">LISTSERV Community</li> </ul> </li> <li class="top closed" onclick="showMobileSubmenu('7')" id="contact-mobile-top">Contact</li> <li> <ul id="contact-mobile-menu" class="menu"> <li class="sub" onclick="location.href='/contact/contact.asp'">Contact L-Soft</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=sales'">Sales</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=support'">Technical Support</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=training'">Training</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=consulting'">Consulting</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=pressinfo'">Public Relations</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=hr'">Human Resources</li> </ul> </li> </ul> <form action="/web/20240827175253/https://www.lsoft.com/search/search.asp" method="post"> <table class="search"> <tr> <td class="leftcol"><input type="text" name="searchinput" placeholder="Search Site" class="searchinput"/></td> <td class="rightcol"><input type="submit" name="go" value="Search"/></td> </tr> </table> </form> </div> </div> </div> <div id="incontent" onmouseover="closeAllMenus()"> <div class="container"> <div id="inmainarea"> <div class="padding"> <div id="breadcrumbs"> <p class="breadcrumbs"><a href="resources.asp">Support</a> &gt; <a href="/web/20240827175253/https://www.lsoft.com/resources/support.asp">Technical Support</a></p><hr/> </div> <h1>L-Soft Technical Support</h1> <img src="/web/20240827175253im_/https://www.lsoft.com/images/thumbnail_support_large2.jpg" alt="L-Soft Technical Support" title="L-Soft Technical Support" class="image-horizontal"/> <p><span class="nowrap">L-Soft's</span> support team members are seasoned experts with decades of experience and are available to help you with with your challenges, no matter how complex. The technical team has an established reputation for prompt response times to get your problems solved as quickly as possible.</p> <br/> <h3>L-Soft Technical Support Addresses</h3> <p>(Only for <span class="nowrap">L-Soft</span> customers with maintenance. Please include Customer ID number in email message. This will help us provide faster service.)</p> <br/> <table class="fulltableframe"> <tr> <td class="contactbox bottom"><a href="http://web.archive.org/web/20240827175253/mailto:support@lsoft.com"><img src="/web/20240827175253im_/https://www.lsoft.com/images/icon_email.png" alt="Technical Support" title="Technical Support" class="hide-xs"/></a></td> <td class="contactbox"><p class="item"><b>Technical Support</b><br/><a href="http://web.archive.org/web/20240827175253/mailto:support@lsoft.com">support@lsoft.com</a></p></td> <td class="contactbox right"><a href="/web/20240827175253/https://www.lsoft.com/contact/econtact.asp?id=support"><div class="button-margin"><span class="button-green">CONTACT L-SOFT</span></div></a></td> </tr> </table> <br/> <br/> <p>Support for our products and services is available on business days from 9 a.m. to 6 p.m. ET (U.S. Eastern Time) except during <span class="nowrap">L-Soft</span> holidays. View a list of <a href="javascript:openWindow('holidays.asp',360,600)"><span class="nowrap">L-Soft</span> holidays</a>.</p> <br/> <h3>L-Soft User Forums</h3> <p>Customers can also obtain community or peer support via <span class="nowrap">L-Soft's</span> user forums. Since the below lists are open to the public, you should not disclose your LAK, passwords or other sensitive information on these lists.</p> <table class="optintable"> <tr> <td class="middle"><a onclick="toggleListTable('#lstown-l','#lstown-l-toggler','LSTOWN-L')" class="pointer"><span class="show" id="lstown-l-toggler" alt="Show Recent Messages" title="Show Recent Messages"></span></a></td> <td class="middle hide-xs"><a href="http://web.archive.org/web/20240827175253/https://peach.ease.lsoft.com/scripts/wa-PEACH.exe?SUBED1=LSTOWN-L&amp;A=1" target="_blank"><img src="/web/20240827175253im_/https://www.lsoft.com/images/icon_forum.png" alt="LSTOWN-L" title="LSTOWN-L" onmouseover="showDesc('LISTSERV List Owners\' Forum','LSTOWN-L is a forum for owners, editors and coordinators of LISTSERV庐 mailing lists. LISTSERV site administrators and users interested in list management issues are also welcome to join. Subscription is recommended to be able to post messages to the list freely. Otherwise, each message must be approved by the editor.')" onmouseout="hideDesc()"/></a></td> <td class="width-100"><p class="item"><b>LISTSERV List Owners<span class="hide-s">' Forum</span></b><br/><a href="http://web.archive.org/web/20240827175253/https://peach.ease.lsoft.com/scripts/wa-PEACH.exe?A0=LSTOWN-L" target="_blank">Archives &raquo;</a></p></td> <td class="right bottom"><a href="http://web.archive.org/web/20240827175253/https://peach.ease.lsoft.com/scripts/wa-PEACH.exe?SUBED1=LSTOWN-L&amp;A=1" target="_blank"><div class="button-margin"><span class="button-green">SUBSCRIBE</span></div></a></td> </tr> <tr id="lstown-l" style="display:none"> <td colspan="4"> <br/> <div id="LSTOWN-L-TABLE"><div class="center"><img src="/web/20240827175253im_/https://www.lsoft.com/css/images/spinner.gif" alt="" class="spinner"/></div></div> <br/> </td> </tr> <tr> <td class="middle"><a onclick="toggleListTable('#lstsrv-l','#lstsrv-l-toggler','LSTSRV-L')" class="pointer"><span class="show" id="lstsrv-l-toggler" alt="Show Recent Messages" title="Show Recent Messages"></span></a></td> <td class="middle hide-xs"><a href="http://web.archive.org/web/20240827175253/https://peach.ease.lsoft.com/scripts/wa-PEACH.exe?A0=LSTSRV-L" target="_blank"><img src="/web/20240827175253im_/https://www.lsoft.com/images/icon_forum.png" alt="LSTSRV-L" title="LSTSRV-L" onmouseover="showDesc('LISTSERV Site Administrators\' Forum','LSTSRV-L is a forum for administrators of LISTSERV庐 mailing list sites. LISTSERV list owners and users interested in site administration issues are also welcome to join. Subscription is recommended to be able to post messages to the list freely. Otherwise, each message must be approved by the editor.')" onmouseout="hideDesc()"/></a></td> <td class="width-100"><p class="item"><b>LISTSERV Site Admin<span class="show-xs">s</span><span class="hide-xs">istrators</span><span class="hide-s">' Forum</span></b><br/><a href="http://web.archive.org/web/20240827175253/https://peach.ease.lsoft.com/scripts/wa-PEACH.exe?A0=LSTSRV-L" target="_blank">Archives &raquo;</a></p></td> <td class="right bottom"><a href="http://web.archive.org/web/20240827175253/https://peach.ease.lsoft.com/scripts/wa-PEACH.exe?SUBED1=LSTSRV-L&amp;A=1" target="_blank"><div class="button-margin"><span class="button-green">SUBSCRIBE</span></div></a></td> </tr> <tr id="lstsrv-l" style="display:none"> <td colspan="4"> <br/> <div id="LSTSRV-L-TABLE"><div class="center"><img src="/web/20240827175253im_/https://www.lsoft.com/css/images/spinner.gif" alt="" class="spinner"/></div></div> <br/> </td> </tr> <tr> <td class="middle"><a onclick="toggleListTable('#listserv-lite','#listserv-lite-toggler','LISTSERV-LITE')" class="pointer"><span class="show" id="listserv-lite-toggler" alt="Show Recent Messages" title="Show Recent Messages"></span></a></td> <td class="middle hide-xs"><a href="http://web.archive.org/web/20240827175253/https://peach.ease.lsoft.com/scripts/wa-PEACH.exe?A0=LISTSERV-LITE" target="_blank"><img src="/web/20240827175253im_/https://www.lsoft.com/images/icon_forum.png" alt="LISTSERV-LITE" title="LISTSERV-LITE" onmouseover="showDesc('LISTSERV Lite Support Forum','The LISTSERV-LITE forum is the support channel for users of the LISTSERV Lite email list management software.')" onmouseout="hideDesc()"/></a></td> <td class="width-100"><p class="item"><b>LISTSERV Lite Support<span class="hide-s"> Forum</span></b><br/><a href="http://web.archive.org/web/20240827175253/https://peach.ease.lsoft.com/scripts/wa-PEACH.exe?A0=LISTSERV-LITE" target="_blank">Archives &raquo;</a></p></td> <td class="right bottom"><a href="http://web.archive.org/web/20240827175253/https://peach.ease.lsoft.com/scripts/wa-PEACH.exe?SUBED1=LISTSERV-LITE&amp;A=1" target="_blank"><div class="button-margin"><span class="button-green">SUBSCRIBE</span></div></a></td> </tr> <tr id="listserv-lite" style="display:none"> <td colspan="4"> <br/> <div id="LISTSERV-LITE-TABLE"><div class="center"><img src="/web/20240827175253im_/https://www.lsoft.com/css/images/spinner.gif" alt="" class="spinner"/></div></div> <br/> </td> </tr> </table> <br/> <br/> <h3>L-Soft Software Tune-Up</h3> <p>The <span class="nowrap">L-Soft</span> software tune-up is a complimentary and confidential annual technical review for LISTSERV and LISTSERV Maestro customers with current maintenance. The software tune-up is a great way to be certain that you are using email best practices, the latest version of the software and that all your systems are configured for optimal performance.</p> <br/> <table class="fulltableframe"> <tr> <td class="contactbox bottom"><a href="http://web.archive.org/web/20240827175253/mailto:tuneup@lsoft.com"><img src="/web/20240827175253im_/https://www.lsoft.com/images/icon_email.png" alt="Software Tune-Up" title="Software Tune-Up" class="hide-xs"/></a></td> <td class="contactbox"><p class="item"><b>Software Tune-Up</b><br/><a href="http://web.archive.org/web/20240827175253/mailto:tuneup@lsoft.com">tuneup@lsoft.com</a></p></td> <td class="contactbox right"><a href="/web/20240827175253/https://www.lsoft.com/contact/econtact.asp?id=tuneup"><div class="button-margin"><span class="button-green">CONTACT L-SOFT</span></div></a></td> </tr> </table> <br/> <p class="item right"><a href="tuneup.asp">Software Tune-Up &raquo;</a></p> <br/> <br/> <h3>Training and Consulting</h3> <img src="/web/20240827175253im_/https://www.lsoft.com/images/training.jpg" alt="Training and Consulting" title="Training and Consulting" class="image-vertical"/> <p><span class="nowrap">L-Soft</span> offers comprehensive training and consulting services to improve customers' effective and appropriate use of our products and services. Our customized training services help you achieve your objectives quickly and efficiently by streamlining the learning process and eliminating the frustrating trial and error that often accompanies deployment of enterprise software. Training and consulting services are tailored to meet the needs of your individual organization.</p> <p class="item right"><a href="/web/20240827175253/https://www.lsoft.com/products/training.asp">Training Services &raquo;</a><br/><a href="/web/20240827175253/https://www.lsoft.com/products/consulting.asp">Consulting Services &raquo;</a></p> <br/> <br/> <br/> <hr/> <p class="boilerplate"><a href="/web/20240827175253/https://www.lsoft.com/corporate/legal.asp">LISTSERV is a registered trademark</a> licensed to <span class="nowrap">L-Soft</span> international, Inc.</p> <p class="boilerplate">See <a href="/web/20240827175253/https://www.lsoft.com/corporate/trademark.asp">Guidelines for Proper Usage of the LISTSERV Trademark</a> for more details.</p> <p class="boilerplate">All other trademarks, both marked and unmarked, are the property of their respective owners.</p> <br/> <script async src="http://web.archive.org/web/20240827175253js_/https://www.googletagmanager.com/gtag/js?id=UA-3167554-2"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-3167554-2'); </script> <div id="tip"></div> </div> </div> <div id="mobileinsidebar" onclick="toggleMobileSubMenu()" title="Submenu">Menu</div> <div id="insidebar"> <img src="/web/20240827175253im_/https://www.lsoft.com/images/sidebartop.png" class="sidebartop" alt=""/> <div class="sidenavoff pointer" onclick="location.href='/resources/resources.asp'"><a href="/web/20240827175253/https://www.lsoft.com/resources/resources.asp">Resource Center</a></div> <div class="sidenavon pointer" onclick="location.href='/resources/support.asp'"><a href="/web/20240827175253/https://www.lsoft.com/resources/support.asp">Technical Support</a></div> <div class="sidenavoff pointer" onclick="location.href='/resources/manuals.asp'"><a href="/web/20240827175253/https://www.lsoft.com/resources/manuals.asp">Manuals</a></div> <div class="sidenavoff pointer" onclick="location.href='/resources/learnlistserv.asp'"><a href="/web/20240827175253/https://www.lsoft.com/resources/learnlistserv.asp">Learn LISTSERV</a></div> <div class="sidenavoff pointer" onclick="location.href='/resources/learnlistservmaestro.asp'"><a href="/web/20240827175253/https://www.lsoft.com/resources/learnlistservmaestro.asp">Learn LISTSERV Maestro</a></div> <div class="sidenavoff pointer" onclick="location.href='/resources/whitepaper.asp'"><a href="/web/20240827175253/https://www.lsoft.com/resources/whitepaper.asp">White Papers</a></div> <div class="sidenavoff pointer" onclick="location.href='/resources/tuneup.asp'"><a href="/web/20240827175253/https://www.lsoft.com/resources/tuneup.asp">Software Tune-Up</a></div> <div class="sidenavoff pointer" onclick="location.href='/resources/remoteinstall.asp'"><a href="/web/20240827175253/https://www.lsoft.com/resources/remoteinstall.asp">Remote Installation</a></div> <div class="sidenavoff pointer" onclick="location.href='/resources/renewals.asp'"><a href="/web/20240827175253/https://www.lsoft.com/resources/renewals.asp">Renewal Details</a></div> <div class="sidenavoff pointer" onclick="location.href='/resources/techtip.asp'"><a href="/web/20240827175253/https://www.lsoft.com/resources/techtip.asp">Tech Tips</a></div> <div class="sidenavoff pointer" onclick="location.href='/resources/faq.asp'"><a href="/web/20240827175253/https://www.lsoft.com/resources/faq.asp">FAQs</a></div> <div class="sidenavoff pointer" onclick="location.href='/resources/glossary.asp'"><a href="/web/20240827175253/https://www.lsoft.com/resources/glossary.asp">Glossary of Email Terms</a></div> <div class="sidenavoff pointer" onclick="location.href='/resources/optinlaws.asp'"><a href="/web/20240827175253/https://www.lsoft.com/resources/optinlaws.asp">Opt-In Laws (US, EU, CA)</a></div> <div class="sidenavoff pointer" onclick="location.href='/resources/emailpermission.asp'"><a href="/web/20240827175253/https://www.lsoft.com/resources/emailpermission.asp">Levels of Permission</a></div> <div class="sidenavoff pointer" onclick="location.href='/resources/gdpr.asp'"><a href="/web/20240827175253/https://www.lsoft.com/resources/gdpr.asp">EU GDPR Overview</a></div> <div class="sidenavoff pointer" onclick="location.href='/resources/gdpr-faq.asp'"><a href="/web/20240827175253/https://www.lsoft.com/resources/gdpr-faq.asp">EU GDPR FAQ</a></div> </div> </div> </div> <div class="footer-wrap" id="footer"> <div class="footer"> <div class="cell-s"> <div class="footer-header"><a href="/web/20240827175253/https://www.lsoft.com/corporate/corporate.asp">About L-Soft</a></div> <div class="footer-links"><a href="/web/20240827175253/https://www.lsoft.com/corporate/management.asp">Management</a><br/><a href="/web/20240827175253/https://www.lsoft.com/corporate/history-lsoft.asp">Story of L-Soft</a><br/><a href="/web/20240827175253/https://www.lsoft.com/corporate/history-listserv.asp">Story of LISTSERV</a><br/><a href="/web/20240827175253/https://www.lsoft.com/corporate/jobs.asp">Jobs at L-Soft</a><br/><a href="/web/20240827175253/https://www.lsoft.com/corporate/legal.asp">LISTSERV Trademark</a><br/><a href="/web/20240827175253/https://www.lsoft.com/corporate/trademark.asp">Trademark Usage</a><br/><a href="/web/20240827175253/https://www.lsoft.com/corporate/privacypolicy.asp">Privacy Policy</a></div> </div> <div class="cell-s"> <div class="footer-header"><a href="/web/20240827175253/https://www.lsoft.com/resources/resources.asp">Resource Center</a></div> <div class="footer-links"><a href="/web/20240827175253/https://www.lsoft.com/resources/support.asp">Technical Support</a><br/><a href="/web/20240827175253/https://www.lsoft.com/resources/manuals.asp">Manuals</a><br/><a href="/web/20240827175253/https://www.lsoft.com/resources/renewals.asp">Renewals</a><br/><a href="/web/20240827175253/https://www.lsoft.com/resources/tuneup.asp">Software Tune-Up</a><br/><a href="/web/20240827175253/https://www.lsoft.com/resources/techtip.asp">Tech Tips</a><br/><a href="/web/20240827175253/https://www.lsoft.com/resources/whitepaper.asp">White Papers</a><br/><a href="/web/20240827175253/https://www.lsoft.com/courses/learnlistserv.asp">Learn LISTSERV</a></div> </div> <div class="cell-s"> <div class="footer-header"><a href="/web/20240827175253/https://www.lsoft.com/news/news.asp">News Center</a></div> <div class="footer-links"><a href="/web/20240827175253/https://www.lsoft.com/news/optin.asp">Subscription Center</a><br/><a href="/web/20240827175253/https://www.lsoft.com/news/newsletter.asp">Newsletter</a><br/><a href="/web/20240827175253/https://www.lsoft.com/news/forums.asp">User Forums</a><br/><a href="/web/20240827175253/https://www.lsoft.com/news/rss.asp">RSS Feeds</a><br/><a href="/web/20240827175253/https://www.lsoft.com/news/socialmedia.asp">Social Media</a><br/><a href="/web/20240827175253/https://www.lsoft.com/news/releases.asp">Press Releases</a><br/><a href="/web/20240827175253/https://www.lsoft.com/blog">Blog</a></div> </div> <div class="cell-s"> <div class="footer-header"><a href="/web/20240827175253/https://www.lsoft.com/contact/contact.asp">Contact L-Soft</a></div> <div class="footer-links"><a href="/web/20240827175253/https://www.lsoft.com/contact/econtact.asp?id=sales">Sales</a><br/><a href="/web/20240827175253/https://www.lsoft.com/contact/econtact.asp?id=support">Technical Support</a><br/><a href="/web/20240827175253/https://www.lsoft.com/contact/econtact.asp?id=training">Training</a><br/><a href="/web/20240827175253/https://www.lsoft.com/contact/econtact.asp?id=consulting">Consulting</a><br/><a href="/web/20240827175253/https://www.lsoft.com/contact/econtact.asp?id=pressinfo">Public Relations</a><br/><a href="/web/20240827175253/https://www.lsoft.com/contact/econtact.asp?id=hr">Human Resources</a><br/><a href="/web/20240827175253/https://www.lsoft.com/contact/econtact.asp?id=webmaster">Webmaster</a></div> </div> <div class="cell-l"> <div class="footer-header"><a href="/web/20240827175253/https://www.lsoft.com/news/newsletter.asp">Subscribe to L-Soft's Newsletter</a></div> <div class="footer-text">Get latest news, tips and more:</div> <div class="footer-subscribe"> <form action="/web/20240827175253/https://www.lsoft.com/listserv-at-work.asp" method="get"> <input type="text" name="mAddress" placeholder="Email Address" style="width: 165px"/> <input type="submit" name="ok" value="Subscribe"/> </form> </div> <div class="footer-links"><a href="/web/20240827175253/https://www.lsoft.com/news/archives.asp" target="_blank">See Newsletter Archives</a></div> <div class="footer-social"> <a href="/web/20240827175253/https://www.lsoft.com/news/optin.asp"><img src="/web/20240827175253im_/https://www.lsoft.com/images/icon_listserv_white_20x20.png" alt="L-Soft Subscription Center" title="L-Soft Subscription Center" style="padding-right: 5px"/></a> <a href="http://web.archive.org/web/20240827175253/https://www.facebook.com/listserv" target="_blank"><img src="/web/20240827175253im_/https://www.lsoft.com/images/icon_facebook_white_20x20.png" alt="LISTSERV on Facebook" title="LISTSERV on Facebook" style="padding-right: 5px"/></a> <a href="http://web.archive.org/web/20240827175253/https://x.com/LSoftLISTSERV" target="_blank"><img src="/web/20240827175253im_/https://www.lsoft.com/images/icon_twitter_white_20x20.png" alt="L-Soft on X" title="L-Soft on X" style="padding-right: 5px"/></a> <a href="http://web.archive.org/web/20240827175253/https://www.youtube.com/LSoftLISTSERV" target="_blank"><img src="/web/20240827175253im_/https://www.lsoft.com/images/icon_youtube_white_20x20.png" alt="L-Soft's YouTube Channel" title="L-Soft's YouTube Channel" style="padding-right: 5px"/></a> <a href="http://web.archive.org/web/20240827175253/https://www.linkedin.com/company/l-soft" target="_blank"><img src="/web/20240827175253im_/https://www.lsoft.com/images/icon_linkedin_white_20x20.png" alt="L-Soft on LinkedIn" title="L-Soft on LinkedIn" style="padding-right: 5px"/></a> </div> </div> </div> </div> <script type="text/javascript">var owidth = $(window).width();</script> </body> </html><!-- FILE ARCHIVED ON 17:52:53 Aug 27, 2024 AND RETRIEVED FROM THE INTERNET ARCHIVE ON 00:17:59 Nov 29, 2024. JAVASCRIPT APPENDED BY WAYBACK MACHINE, COPYRIGHT INTERNET ARCHIVE. ALL OTHER CONTENT MAY ALSO BE PROTECTED BY COPYRIGHT (17 U.S.C. SECTION 108(a)(3)). --> <!-- playback timings (ms): captures_list: 1.113 exclusion.robots: 0.571 exclusion.robots.policy: 0.035 esindex: 0.011 cdx.remote: 15.491 LoadShardBlock: 182.878 (3) PetaboxLoader3.datanode: 176.737 (4) PetaboxLoader3.resolve: 136.028 (2) load_resource: 161.817 -->

Pages: 1 2 3 4 5 6 7 8 9 10