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Immediate Media Co – the special interest content and platform company
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Click the help icon above to learn more. */ body .tabs--white li:nth-child(5) { display:none !important; } </style> </head> <body> <header class="blue" itemscope itemtype="https://schema.org/Organization"> <nav class="cf"> <div class="logo"> <a class="logo__link" href="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/"> <h1 id="logo" class="logo__header" itemprop="name">Immediate Media</h1> </a> </div> <button class="nav__button">Menu</button> <div class="menu-container"> <form role="search" method="get" class="menu-search-form" action="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/"> <label><span class="screen-reader-text">Search for:</span></label> <input type="search" class="search-field" placeholder="Search" value="" name="s" title="Search for:"/> <input type="submit" class="search-submit" value="S"/> </form> <div class="menu-main-menu-container"><ul id="menu-main-menu" class="menu"><li id="menu-item-10796" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-10796"><a class="needsclick" href="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/services/mission/">Mission</a></li> <li id="menu-item-10798" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-10798"><a class="needsclick" href="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/platforms/">Platforms</a></li> <li id="menu-item-10800" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-10800"><a class="needsclick" href="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/culture/">Culture</a></li> <li id="menu-item-10801" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-10801"><a class="needsclick" href="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/business/">Divisions</a></li> <li id="menu-item-10797" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-10797"><a class="needsclick" href="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/service/">Services</a></li> <li id="menu-item-12257" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-12257"><a class="needsclick" href="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/contact-us/">Contact</a></li> </ul></div> </div> </nav> </header> <main id="home"> <!-- page.php --> <div class="wrapper spaced spaced--top-nav"> <div class="row"> <div class="column hundred"> <h2 class="text-blue">Complaints Escalation Policy</h2> </div> </div> <div class="row"> <div class="column hundred"> <p><strong>Editorial Complaints Policy</strong></p> <p>We abide by the rules and regulations of the Independent Press Standards Organisation (“IPSO”) and the Editor’s Code of Practice. If you wish to make a complaint about editorial content in our publications and digital services please see our <a title="Editorial Complaints Policy" href="https://web.archive.org/web/20190806222751/http://release.immediate.co.uk/editorial-complaints-policy/">Editorial Complaints Policy</a> (which complies with IPSO’s Complaints Procedure) which sets out the procedure to be followed.</p> <p><strong>Other Complaints</strong></p> <p>If you believe that any contribution to our website made by another user contravenes our Code of Conduct and/or any of the Website Terms, please notify us so that we can investigate. You can do this by sending an email to <a href="https://web.archive.org/web/20190806222751/mailto:legal@immediate.co.uk">legal@immediate.co.uk</a>. Please include the following information in your email:</p> <ul> <li><em>Your name and email address.</em></li> <li><em>The name of the website that you have been using.</em></li> <li><em>The statement that concerns you and why you feel it should be removed. If you think that the statement is factually incorrect, please tell us why.</em></li> <li><em>The location of the statement on our website.</em></li> <li><em>Whether you know who posted the statement and/or have the poster’s contact details.</em></li> <li><em>Whether you are happy for us to share your name and contact details with the person who posted the statement.</em></li> </ul> </div> </div> </div> </main> <footer class="footer cf"> <div class="wrapper spaced"> <div class="row"> <div class="column seventy"> <div class="footer__logo mobile-only"> <a href="#home"> <img src="https://web.archive.org/web/20190806222751im_/http://www.immediate.co.uk/wp-content/themes/immediate/assets/img/logo-header.png" class="footer__logo--img footer__logo--mobile" alt="Immediate Media Logo"/> </a> </div> <div class="footer__social" itemscope itemtype="http://schema.org/Organization"> <div class="mobile-only"><p><small>Follow us</small></p></div> <a href="https://web.archive.org/web/20190806222751/https://www.facebook.com/immediatemedia/" target="_blank" itemprop="sameAs" class="footer__social-link footer__social-link--facebook">Immediate Media Twitter</a> <a href="https://web.archive.org/web/20190806222751/https://twitter.com/immediate_media/" target="_blank" itemprop="sameAs" class="footer__social-link footer__social-link--twitter">Immediate Media Facebook</a> <a href="https://web.archive.org/web/20190806222751/https://www.linkedin.com/company/immediate-media-co-/" itemprop="sameAs" target="_blank" class="footer__social-link footer__social-link--linkedin">Immediate Media Linkedin</a> </div> <div class="footer__nav"> <div class="menu-footer-container"><ul id="menu-footer" class="menu"><li id="menu-item-7782" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-7782"><a href="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/terms-and-conditions/">Terms & Conditions</a></li> <li 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menu-item-object-page menu-item-11908"><a href="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/ethical-policy/">Ethical Policy</a></li> <li id="menu-item-7784" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-7784"><a href="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/immediate-media-company-responsible-forest-products-purchasing-policy/">Responsible Forests</a></li> <li id="menu-item-11909" class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-7757 current_page_item menu-item-11909"><a href="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/complaints-escalation/">Complaints Escalation Policy</a></li> <li id="menu-item-11910" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-11910"><a href="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/privacy-policy/">Privacy Policy</a></li> <li id="menu-item-11914" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-11914"><a href="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/editorial-complaints-policy/">Editorial Complaints Policy</a></li> <li id="menu-item-12042" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-12042"><a href="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/code-of-conduct/">Code of Business Conduct</a></li> <li id="menu-item-12571" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-12571"><a href="/web/20190806222751/http://www.immediate.co.uk/modern-slavery-and-human-trafficking-statement/">Modern Slavery</a></li> <li id="menu-item-12627" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-12627"><a href="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/tax-strategy/">Tax Strategy</a></li> <li id="menu-item-12867" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-12867"><a href="https://web.archive.org/web/20190806222751/http://www.immediate.co.uk/gender-pay/">Gender Pay</a></li> </ul></div> <small class="text-white" style="font-size:0.65rem;">Version 61115.95</small> </div> </div> <div class="column thirty"> <div class="footer__logo non-mobile"> <a href="#home"> <img src="https://web.archive.org/web/20190806222751im_/http://www.immediate.co.uk/wp-content/themes/immediate/assets/img/logo-header.png" class="footer__logo--img" alt="Immediate Media Logo"/> </a> </div> </div> </div> </div> </footer> <script type="text/javascript" src="//web.archive.org/web/20190806222751js_/http://cdnjs.cloudflare.com/ajax/libs/jquery/2.1.4/jquery.min.js?ver=2.1.4"></script> <script type="text/javascript" src="//web.archive.org/web/20190806222751js_/http://cdnjs.cloudflare.com/ajax/libs/packery/1.4.3/packery.pkgd.min.js?ver=3.3.2"></script> <script type="text/javascript" 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