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</a> </li> </ul> </li> <li class=" menu-item menu-item-type-post_type menu-item-object-page nav-item" > <a href="https://oal.ca.gov/about-the-office-of-administrative-law/" class="nav-link" > About OAL </a> </li> <li class=" menu-item menu-item-type-post_type menu-item-object-page nav-item" > <a href="https://oal.ca.gov/oal-rulemaking/" class="nav-link" > OAL Rulemakings </a> </li> </ul> </div> </div> </header> <div id="page-container" class="page-container "> <div id="et-main-area"> <div id="main-content" class="main-content " tabindex="-1"> <main class="main-primary"> <article id="post-4608" class="post-4608 page type-page status-publish hentry"> <h1 class="page-title">Accessibility</h1> <div class="entry-content"> <div class="et-l et-l--post"> <div class="et_builder_inner_content et_pb_gutters3"><div class="et_pb_section et_pb_section_0 et_section_regular" > <div class="et_pb_row et_pb_row_0"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_0 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p> <a href="#Notice of"><strong>Notice of the Office of Administrative Law Accessibility Policy Under The Americans With Disabilities Act:</strong></a></p> <p><a href="#OAL’S WEBSITE"><strong>OAL’S WEBSITE:</strong></a></p> <p><a href="#Grievance Procedure"><strong>Americans With Disabilities Act (ADA) Grievance Procedure Overview</strong>:</a></p></div> </div><div id="Notice of" class="et_pb_module et_pb_text et_pb_text_1 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><span style="font-size: 14pt;color: #000000"><strong>Notice of the Office of Administrative Law Accessibility Policy Under The Americans With Disabilities Act</strong></span></p> <p><span style="font-size: 14pt;color: #000000"><strong>ACCESS TO PROGRAMS, SERVICES AND FACILITIES BY PERSONS WITH DISABILITIES</strong></span></p> <p><span style="font-size: 14pt;color: #000000"><strong>POLICY</strong> In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, it is the policy of the Office of Administrative Law (OAL) not to discriminate on the basis of a disability or impairment. It is further the policy of OAL not to exclude persons with a disability or impairment from participation in any program or activity. Accordingly, it is the policy of OAL to provide access to all of its programs, services and facilities to persons with disabilities in accordance with Title II of the ADA. Requests or inquiries for access to programs, services or facilities can be made to the OAL ADA Coordinator at (916) 323-6225.  For access to the Telecommunications Relay Services, dial 7-1-1.</span></p> <p><span style="font-size: 14pt;color: #000000">The ADA does not require OAL to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.</span></p> <p><span style="font-size: 14pt;color: #000000">OAL will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modification of policy to create access.</span></p> <p><span style="font-size: 14pt;color: #000000"><strong>ALTERNATIVE FORMATS:</strong> This publication can be made available in alternate formats as a reasonable accommodation by contacting the OAL ADA Coordinator, 300 Capitol Mall, Suite 1250, Sacramento, CA 95814, (916) 323-6225.</span></p></div> </div><div class="et_pb_module et_pb_divider et_pb_divider_1 et_pb_divider_position_ et_pb_space"><div class="et_pb_divider_internal"></div></div><div id="OAL’S WEBSITE" class="et_pb_module et_pb_text et_pb_text_2 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><span style="font-size: 14pt;color: #000000"><strong>OAL’S WEBSITE: </strong></span></p> <p><span style="color: #000000;font-size: 14pt">We believe the California Office of Administrative Law website satisfies all Priority 1, 2, and 3 guidelines, for “AA” compliance of the World Wide Web Consortium (W3C), Web Content Accessibility Guidelines 1.0. In addition, this site satisfies Section 508, Subpart B, Subsection 1194.22, Guidelines A-P of the Rehabilitation Act of 1973 as revised in 1998. The California Office of Administrative Law is strongly committed to improved accessibility for all Californians.</span></p> <p><span style="color: #000000;font-size: 14pt">The California Office of Administrative Law accepts no responsibility for the content or accessibility of the external websites or external documents linked to on this website.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">Website Accessibility Features</span></strong></p> <p><span style="color: #000000;font-size: 14pt">Our website has many features that are intended to make the experience of interacting with our website positive and productive for all users, including those with disabilities.</span></p> <p><span style="color: #000000;font-size: 14pt"><strong>Accessible and Usable Design</strong> </span></p> <p><span style="color: #000000;font-size: 14pt">Here we provide a brief list of the accessibility and usability features included in the California Office of Administrative Law internet website, and where appropriate, how to find them and use them.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">COMMON LOOK AND FEEL; SIMPLE DESIGN</span></strong></p> <p><span style="color: #000000;font-size: 14pt">Most pages on the Office of Administrative Law website have a similar layout. This makes site navigation easier. Overall, the site is primarily text-based and has a simple, straight-forward design.</span></p> <p><span style="color: #000000;font-size: 14pt"><strong>“SKIP TO” LINKS</strong> </span></p> <p><span style="color: #000000;font-size: 14pt">A special link is placed at the top of most pages on the site that allows assistive technology to skip or “jump over” the site navigation.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">ACCESSIBLE IMAGES </span></strong></p> <p><span style="color: #000000;font-size: 14pt">Images that are included on the Office of Administrative Law website have “alternative text,” which many assistive technologies can read to the user.</span></p> <p><span style="color: #000000;font-size: 14pt"><strong>ADJUSTABLE TEXT SIZE</strong> </span></p> <p><span style="color: #000000;font-size: 14pt">Our website uses relative font sizes, which allow site visitors to increase the text size on webpages. The text size can be increased with the web browser’s text-size adjustment feature. For more information about text-size adjustments within a specific browser type and version, site visitors should consult available help in their browser.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">VIDEO CAPTIONS AND TEXT TRANSCRIPTS</span></strong></p> <p><span style="color: #000000;font-size: 14pt">Video files on the CDT website have captions for the hearing impaired. Many use YouTube where viewer can find help with seeing the text and Windows Media Player must be configured to turn ON captions since captions are turned OFF by default. Links to video files without embedded captions have adjacent text transcripts.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">EFFECTIVE SEARCH ENGINE</span></strong></p> <p><span style="color: #000000;font-size: 14pt">The Office of Administrative Law website search engine provides relevant and easy to use search results, allowing quick navigation to the desired content.</span></p> <p><span style="color: #000000;font-size: 14pt"><strong>STYLE SHEETS</strong> </span></p> <p><span style="color: #000000;font-size: 14pt">Cascading Style Sheets are used throughout the site for layout, design, and style. This allows the Office of Administrative Law website to be displayed in a readable fashion on different browser-enabled devices.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">Standard Browser Usability Features</span></strong></p> <p><span style="color: #000000;font-size: 14pt">Note: Addition of this content is required under California Technology Letter 15-05. This content in this section is derived from the <a href="https://webstandards.ca.gov/2015/12/29/web-accessibility-technology-letter/">Accessibility Section of the CA.gov Webtools Site</a>.</span></p> <p><span style="color: #000000;font-size: 14pt">• Contrast Adjustments</span><br /><span style="color: #000000;font-size: 14pt">• Font Adjustments</span><br /><span style="color: #000000;font-size: 14pt">• Keyboard Shortcuts</span></p> <p><strong><span style="color: #000000;font-size: 14pt">CONTRAST ADJUSTMENTS</span></strong></p> <p><span style="color: #000000;font-size: 14pt">High contrast is necessary for many users. The State’s websites use style sheets and some of the best contrast combinations, black on white, white on dark green, or blue on white. However, some users can see better using high contrast reverse types, such as white on black, or different colors. Below are guidelines for some common web browsers on how the user can customize their own web browser to better view all webpages.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">Internet Explorer</span></strong></p> <p><span style="color: #000000;font-size: 14pt">Select the “Tools” menu. Select “internet Options”. Under the “General” tab, select “Accessibility”. Place a check mark in the box to “Ignore colors specified on webpages” and select the “OK” box. This will return you to the “General” tab. There select the “Colors” box and un-check the “use Windows colors” box. Use the “Text”, “Background”, “Unvisited Links”, and “Visited Links” boxes to select the colors desired (example: white text and black background). Select the “OK” box and then the “OK” box on the “General” tab and the colors should change on the browser.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">Firefox</span></strong><br /><span style="color: #000000;font-size: 14pt">Select the “Tools” menu. Select “Options”. Select the “Content” tab. Select “Colors”. Select colors desired for “Text”, “Background”, “Unvisited Links”, and “Visited Links” (example: white text and black background) and uncheck “Allow pages to choose their own colors, instead of my selections above”. Select the “OK” box, and then the “OK” box again. The colors should change on the browser.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">Google Chrome</span></strong></p> <p><span style="color: #000000;font-size: 14pt">Accessibility Low-Vision Support such as <a href="https://sites.google.com/a/chromium.org/dev/user-experience/low-vision-support">High Contrast and Custom Color Support</a></span></p> <p><span style="color: #000000;font-size: 14pt">There are a number of steps you can take to configure Chrome to run with custom contrast and colors:</span></p> <p><span style="color: #000000;font-size: 14pt">1. Install a <a href="https://support.google.com/chrome_webstore/answer/2664769?visit_id=636970085974388963-3661333624&rd=2">Chrome Extension</a> which allows you to specify your own custom color combinations.</span><br /><span style="color: #000000;font-size: 14pt">• Quick page action to apply/remove styling overrides on a per page, per domain or global basis (overriding webpage colors)</span><br /><span style="color: #000000;font-size: 14pt">• Optional background, text, links and visited links color configuration</span><br /><span style="color: #000000;font-size: 14pt">• Option for showing/hiding images</span><br /><span style="color: #000000;font-size: 14pt">• Option for showing/hiding Flash objects</span></p> <p><span style="color: #000000;font-size: 14pt">2. Use a <a href="https://chrome.google.com/webstore/category/themes?hl=en">Chrome Theme</a> for some control of the color scheme of the Chrome user interface.</span></p> <p><span style="color: #000000;font-size: 14pt"><strong>Opera Fonts and Colors for Unstyled Webpages</strong> </span></p> <p><span style="color: #000000;font-size: 14pt">Sometimes, webpages do not have a specified style for fonts, background color, or link colors. We have selected some default fonts and colors for you, but you may prefer to choose your own. To do this, select Settings > Preferences > webpages and select your preferred fonts, background color, or colors for normal and visited links. You can also enable or disable an underline for links.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">Themes</span></strong></p> <p><span style="color: #000000;font-size: 14pt">A theme is a color scheme of the buttons and background images in the browser. You can apply a theme to Opera to entirely change the way Opera looks. To try a new theme:</span></p> <p><span style="color: #000000;font-size: 14pt">1. Go to https://addons.opera.com/en/themes/. (Search for Contrast theme) Alternatively, select Appearance > Themes.</span></p> <p><span style="color: #000000;font-size: 14pt">2. Select “Find more themes. The available themes display.</span></p> <p><span style="color: #000000;font-size: 14pt">3. Choose one you like and select the “Add to Opera” button. The theme is applied so you can see if you like it.</span></p> <p><span style="color: #000000;font-size: 14pt">4. In the bar that displays at the top of the window, select either “Done X” to confirm the theme change and keep it, or “Undo” and everything will be back to the way it was. If you don’t make a decision after a short while, the theme is applied automatically.</span></p> <p><span style="color: #000000;font-size: 14pt"><strong>Manage Themes</strong> </span></p> <p><span style="color: #000000;font-size: 14pt">To see a list of all of the themes you have installed, select Appearance > Themes. You can delete or switch themes or add new ones by selecting the “Find More Themes” button.</span></p> <p><span style="color: #000000;font-size: 14pt"><strong>Safari OS</strong> <a href="https://help.apple.com/safari/mac/8.0/#/ibrw1068">X Yosemite: Display pane of Accessibility preferences</a></span></p> <p><span style="color: #000000;font-size: 14pt">Make items on the screen easier to see and the display easier to read.</span><span style="color: #000000;font-size: 14pt">To open this pane, choose Apple menu > System Preferences, select Accessibility, then select Display.</span></p> <p><span style="color: #000000;font-size: 14pt">• <strong>Invert colors:</strong> Invert the colors on your display. For example, text appears in white on a black background.</span><br /><span style="color: #000000;font-size: 14pt">• <strong>Use grayscale:</strong> Remove colors from the screen</span><br /><span style="color: #000000;font-size: 14pt">• <strong>Differentiate without color:</strong> Use shapes, in addition to or instead of color, to convey status or information</span><br /><span style="color: #000000;font-size: 14pt">• <strong>Increase contrast:</strong> Increase the contrast of items on the screen (such as borders around buttons or boxes) without changing the contrast of the screen itself.</span><br /><span style="color: #000000;font-size: 14pt">• <strong>Reduce transparency:</strong> Replace the transparent effect used on some backgrounds in OS X with a darker background, to improve contrast and readability.</span><br /><span style="color: #000000;font-size: 14pt">• <strong>Display contrast:</strong> Increase the screen contrast.</span><br /><span style="color: #000000;font-size: 14pt">• <strong>Cursor size:</strong> Increase the size of the pointer.</span></p> <p><span style="color: #000000;font-size: 14pt">To quickly set some display options, press Option-Command-F5. You can enable keyboard shortcuts for inverting colors and changing the contrast in the Accessibility section of the Shortcuts pane of Keyboard preferences. To open the pane, choose Apple menu > System Preferences, select Keyboard, then select Shortcuts.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">FONTS</span></strong><br /><span style="color: #000000;font-size: 14pt">The fonts used on this site are a default size, which allows you to make adjustments according to your preference. The following is the easiest way to change the font size for some common web browsers.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">Internet Explorer </span></strong><br /><span style="color: #000000;font-size: 14pt">Select the “View” menu. Highlight “Text Size”. Default setting will be medium. By changing the settings between largest and smallest; the text displayed on the page will be modified.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">Firefox</span></strong><br /><span style="color: #000000;font-size: 14pt">Select the “Tools” menu. Select “Options”. Select the “Content” tab. Change the “Default Font” and “Size” values (for more advanced options, select “Advanced” next to the “Size” value). Select the “OK” box, and the fonts should change on the browser.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">Google Chrome</span></strong></p> <p><a href="https://support.google.com/chrome/answer/96810"><span style="color: #000000;font-size: 14pt">Change text, image, and video sizes (zoom)</span></a></p> <p><span style="color: #000000;font-size: 14pt">You can adjust the size of everything on the webpages you visit, including text, images, and videos.</span><br /><span style="color: #000000;font-size: 14pt">1. Select the Chrome menu (burger menu) on the browser toolbar</span><br /><span style="color: #000000;font-size: 14pt">2. Select “Settings.”</span><br /><span style="color: #000000;font-size: 14pt">3. Select “Show advanced settings.”</span><br /><span style="color: #000000;font-size: 14pt">4. In the “web Content” section, use the “Page zoom” drop-down menu to adjust the zoom.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">How to set zoom on your current page</span></strong></p> <p><span style="color: #000000;font-size: 14pt">Use the zoom options in the Chrome menu to make everything on a webpage larger or smaller.</span><br /><span style="color: #000000;font-size: 14pt">1. Select the Chrome menu (burger menu) on the browser toolbar.</span><br /><span style="color: #000000;font-size: 14pt">2. Find the “Zoom” section in the menu and choose one of the following options:</span><br /><span style="color: #000000;font-size: 14pt">a) Select the plus sign (+) to make everything on the page larger.</span><br /><span style="color: #000000;font-size: 14pt">b) You can also use the keyboard shortcuts “Ctrl” and “+” (Windows, Linux, and Chrome OS), or the Command Key (⌘) and “+” on a Mac.</span><br /><span style="color: #000000;font-size: 14pt">c) Select the minus sign (-) to make everything smaller. You can also use the keyboard shortcuts “Ctrl” and “–” (Windows, Linux, and Chrome OS), or the Command Key(⌘) and “–” on a Mac.</span></p> <p><span style="color: #000000;font-size: 14pt">To go into full-screen mode, use the keyboard shortcuts F11 (Windows and Linux), or Command Key (⌘) – Shift-F on a Mac. If you’re using Chrome OS, you can also press the Maximize Window key (max window key) at the top of your keyboard.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">How to set the font size for all webpages</span></strong><br /><span style="color: #000000;font-size: 14pt">You can adjust the size of text on webpages.</span><br /><span style="color: #000000;font-size: 14pt">1. Select the Chrome menu () on the browser toolbar.</span><br /><span style="color: #000000;font-size: 14pt">2. Select “Settings.”</span><br /><span style="color: #000000;font-size: 14pt">3. Select “Show advanced settings.”</span><br /><span style="color: #000000;font-size: 14pt">4. In the “web Content” section, use the “Font size” drop-down menu to make adjustments.</span></p> <p><span style="color: #000000;font-size: 14pt">Some websites prevent the browser from changing just text size. For those sites, Chrome won’t be able to adjust the font size.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">Opera</span></strong></p> <p><a href="https://help.opera.com/en/presto/look-and-feel/#fonts"><span style="color: #000000;font-size: 14pt">Opera information about fonts</span></a></p> <p><strong><span style="color: #000000;font-size: 14pt">Changing fonts</span></strong><br /><span style="color: #000000;font-size: 14pt">To specify how fonts in different parts of the browser and webpages are displayed, go to Settings > Preferences > Advanced > Fonts and select an item in the list, and select “Choose”. Note: You may have to enable “My fonts and colors” in Author mode or User mode to make font changes for webpage elements work.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">Font size</span></strong><br /><span style="color: #000000;font-size: 14pt">If text appears too small on certain pages, increase the minimum font size to ensure readability.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">Font color</span></strong><br /><span style="color: #000000;font-size: 14pt">Not all webpages clearly specify styling for all page elements. Use this preference setting to choose which colors to use, and whether links should be underlined in such cases.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">Webpage fonts</span></strong><br /><span style="color: #000000;font-size: 14pt">Not all webpages clearly specify styling for all page elements. To choose which fonts to use in these cases, go to Settings > Preferences > webpages.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">Safari</span></strong></p> <p><a href="https://help.apple.com/safari/mac/8.0/#/ibrw1068"><span style="color: #000000;font-size: 14pt">Zoom in on webpages</span></a></p> <p><span style="color: #000000;font-size: 14pt">You can make text and images larger so they’re easier to view.</span></p> <p><span style="color: #000000;font-size: 14pt">• Make the webpage content larger: Choose View > Zoom In, press the Command Key (⌘) – Plus Sign (+), or pinch open on your trackpad. To make only text larger, choose View > Zoom Text Only before you zoom in.</span></p> <p><span style="color: #000000;font-size: 14pt">• To set a minimum font size for webpages: Choose Safari > Preferences, select Advanced, then select “Never use font sizes smaller than.” Select the pop-up menu and choose the minimum font size you want.</span></p> <p><span style="color: #000000;font-size: 14pt">• Expand to full-screen view: Select the green full-screen button (green dot) in the top-left corner of the browser window, or press Control-Command Key (⌘)-F. To return to standard view, move the pointer to the top-left corner of the screen, then click the green full-screen button again, or press Control-Command Key (⌘)-F.</span></p> <p><strong><span style="color: #000000;font-size: 14pt">KEYBOARD SHORTCUTS</span></strong><br /><span style="color: #000000;font-size: 14pt">• <a href="https://support.microsoft.com/en-us/help/15357/windows-internet-explorer-11-keyboard-shortcuts">Internet Explorer keyboard shortcuts</a></span><br /><span style="color: #000000;font-size: 14pt">• <a href="https://support.mozilla.org/en-US/kb/keyboard-shortcuts-perform-firefox-tasks-quickly">Firefox keyboard shortcuts</a> </span><br /><span style="color: #000000;font-size: 14pt">• <a href="https://support.google.com/chrome/answer/157179?hl=en">Chrome keyboard shortcuts</a></span><br /><span style="color: #000000;font-size: 14pt">• <a href="https://support.apple.com/guide/safari/keyboard-and-other-shortcuts-cpsh003/mac">Safari keyboard shortcuts</a></span></p> <p><strong><span style="color: #000000;font-size: 14pt">LINKS TO RELATED ACCESSIBILITY INFORMATION</span></strong><br /><a href="https://www.w3.org/WAI/"><span style="color: #000000;font-size: 14pt">Web Accessibility Initiative, World Wide Web Consortium</span></a><br /><a href="https://webaccess.msu.edu/" target="_blank" rel="noopener"><span style="color: #000000;font-size: 14pt">Web Accessibility, Michigan State University</span></a></p> <p><span style="font-size: 14pt;color: #000000"><strong>Difficulty Accessing Material:</strong></span></p> <p><span style="font-size: 14pt"><span style="color: #000000">If you have difficulty accessing any material on this site, please contact us in writing and we will work with you to make the information available. You can direct your request to our <a href="mailto:staff@oal.ca.gov">Webmaster</a>.</span> </span></p> <p><a href="https://webaccess.msu.edu/"><span style="font-size: 14pt;color: #000000">About Portable Document Format (PDF):</span></a></p> <p><span style="font-size: 14pt;color: #000000">To view and print a PDF publication, you must have a PDF reader software (like Adobe Reader) installed on your PC.</span></p> <p><span style="font-size: 14pt;color: #000000">PDF files are printer independent and can be used to easily print a duplicate of the publication using any graphics printer (i.e., laser, inkjet, dot-matrix or plotter) but, not daisy-wheel printers. It allows the reader to print a publication close in appearance to the original printed version, preserving typography, columns, charts, tables and graphics.</span></p> <p><span style="font-size: 14pt;color: #000000">Adobe Reader may already be installed on your computer as a “plug-in” or “helper application” for your web browser. To find out, click on the “PDF” link for the document that you are interested in. If Adobe Reader is properly installed on your computer, it will either download or automatically open a PDF copy of the document, depending on your browser and how it is configured.</span></p> <p><span style="font-size: 14pt"><span style="color: #000000">If the Adobe Reader is not installed on your computer, it can be found, free of charge, at the</span> <a href="http://get.adobe.com/reader/">Adobe Reader download page</a>.</span></p> <p><span style="font-size: 14pt"><span style="color: #000000">If you are using a screen reader, you may find that it will not read some documents in PDF format. Adobe provides an</span> <a href="http://www.adobe.com/accessibility/">Adobe Accessibility Resource Center website</a> <span style="color: #000000">that may assist you with converting the non-accessible PDF files to a format that is useable with a screen reader.</span></span></p> <p><span style="font-size: 14pt"><span style="color: #000000">Office of Administrative Law does have accessible PDF files on its Website. There may be some PDF files on the OAL’s website that may not work correctly with screen readers. If you need them in another format, please contact OAL’s reference attorney at </span><a href="mailto:staff@oal.ca.gov">staff@oal.ca.gov</a> <span style="color: #000000">o</span></span><span style="font-size: 18.6667px;color: #000000">r (916) 323-6815.</span></p></div> </div><div id="Grievance Procedure" class="et_pb_module et_pb_text et_pb_text_3 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h1><span style="color: #000000">AMERICANS WITH DISABILITIES ACT (ADA)</span></h1> <h1><span style="color: #000000">GRIEVANCE PROCEDURE</span></h1> <p><span style="font-size: 18pt;color: #000000">OVERVIEW</span></p> <p><span style="font-size: 14pt;color: #000000">It is the policy of the Office of Administrative Law (OAL) to provide its services to all individuals and to ensure a workplace that is accessible to employees of all abilities. If any individual has a disability that requires an accommodation, OAL will make all reasonable effort to provide that accommodation. OAL encourages members of the public and employees to meet with the ADA Coordinator to discuss any individual needs. If any individual decides to file a grievance, the procedure is:</span></p> <p><span style="font-size: 14pt;color: #000000"><strong>Step 1. File the grievance</strong></span></p> <p><span style="font-size: 14pt;color: #000000">Prepare a written grievance that includes the following:</span></p> <ul> <li><span style="font-size: 14pt;color: #000000">Name, address, and phone number of the person filing the grievance;</span></li> <li><span style="font-size: 14pt;color: #000000">Name, address, and phone number of the person alleging the ADA violation, if other than the person filing the grievance;</span></li> <li><span style="font-size: 14pt;color: #000000">Description of the alleged violation and the remedy sought;</span></li> <li><span style="font-size: 14pt;color: #000000">If a complaint has been filed with the Department of Justice or other federal or state civil rights agency or court, provide, name of the court or agency, name and address of a contact person, and the date filed.</span></li> <li><span style="font-size: 14pt;color: #000000">Submit the grievance to the ADA Coordinator.</span></li> </ul> <p><span style="font-size: 14pt;color: #000000">If the grievant needs assistance with the preparation of the grievance, the ADA Coordinator shall provide the assistance.</span></p> <p><span style="font-size: 14pt;color: #000000"><strong>Step 2. Acknowledgement</strong></span></p> <p><span style="font-size: 14pt;color: #000000">The OAL ADA Coordinator will send an acknowledgement within 7 working days after receipt of the grievance.</span></p> <p><span style="font-size: 14pt;color: #000000"><strong>Step 3. Informal resolution</strong></span></p> <p><span style="font-size: 14pt;color: #000000">Within 60 calendar days after receipt, OAL will complete the investigation necessary to determine the validity of the alleged violation. If appropriate, the ADA Coordinator will arrange to meet with the grievant to discuss the matter and attempt to reach an informal resolution of the grievance. Any informal resolution of the grievance shall be documented in the ADA Coordinator file and the case will be closed.</span></p> <p><span style="font-size: 14pt;color: #000000"><strong>Step 4. Written determination</strong></span></p> <p><span style="font-size: 14pt;color: #000000">If an informal resolution of the grievance is not reached in Step 3, within 75 calendar days of receipt of the grievance, a written determination as to the validity of the complaint, and description of the resolution, if appropriate, shall be forwarded by the ADA Coordinator to the Director for approval.</span></p> <p><span style="font-size: 14pt;color: #000000"><strong>Step 5. Final determination and resolution </strong></span></p> <p><span style="font-size: 14pt;color: #000000">OAL shall communicate the determination and resolution to the grievant within 90 calendar days after receipt of the grievance, unless the Director authorizes additional time for further consideration of the grievance. Any authorized extension of time will be communicated to the grievant. Any request for reconsideration of OAL’s response to the grievance shall be at the discretion of the Director.</span></p> <p><span style="font-size: 14pt;color: #000000">If the grievant is not satisfied with OAL’s handling of the grievance at any stage of the process, or does not wish to file a grievance through OAL’s ADA Grievance Procedure, the grievant may file a complaint directly with the U. S. Department of Justice or other appropriate state or federal agency. Use of OAL’s grievance procedure is not a prerequisite to the pursuit of other remedies.</span></p> <p><span style="font-size: 14pt;color: #000000">The resolution of any specific grievance will require consideration of varying circumstances, such as the specific nature of the disability; the nature of the access to services, programs, or facilities at issue; the essential eligibility requirements for participation; the health and safety of others; and the degree to which an accommodation would constitute a fundamental alteration to the program, service, or facility, or cause an undue hardship to OAL. Accordingly, the resolution by OAL of any one grievance does not constitute a precedent upon which OAL is bound or upon which other complaining parties may rely.</span></p> <p><span style="font-size: 14pt;color: #000000"><strong>File Maintenance </strong></span></p> <p><span style="font-size: 14pt;color: #000000">OAL’s ADA Coordinator shall maintain ADA Grievance files for three years.</span></p> <p><span style="font-size: 14pt;color: #000000"><strong>OAL’s ADA Coordinator</strong></span></p> <p><span style="font-size: 14pt;color: #000000">Nav Toor</span></p> <p><a href="mailto:Navjot.Toor@oal.ca.gov"><span style="color: #000000">Navjot.Toor@oal.ca.gov</span></a></p> <p><span style="font-size: 14pt;color: #000000">Phone: (916) 323-6225</span></p></div> </div><div class="et_pb_module et_pb_divider et_pb_divider_3 et_pb_divider_position_ et_pb_space"><div class="et_pb_divider_internal"></div></div> </div> </div> </div> </div> </div> </div> </article> </main>  </div>  </div>  </div>  <script type="text/javascript"> jQuery(document).ready(function($) { if($('.menu-item-has-children').find('a') ) { $('.menu-item-has-children').find('a').addClass('da11y-submenu'); 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