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id="subheader"><div class="default-container default-container 1 container"><div class="row"><div class="col-12"><nav class="ms-breadcrumb" id="" data-m-t="breadcrumb" role="navigation"><ol class="ms-breadcrumb_list"><li class="ms-breadcrumb_item"><a data-exp-event-id="FAQ.Breadcrumb.Home.click" class="ms-breadcrumb_link" href="/" aria-label="Home"><span itemProp="name">Home</span><meta itemProp="position" content="1"/></a><span aria-hidden="true"> <!-- -->/<!-- --> </span></li><li class="ms-breadcrumb_item breadcrumb_item-current"><div class="ms-breadcrumb_link ms-breadcrumb-no-link-text">FAQs</div></li></ol></nav></div></div></div></div><main id="main"><div class="default-container default-container__4 container"><div class="row"><div class="col-12"><div class="ms-spacer4x" id="spacer" data-m-t="spacer"></div></div><div class="col-12"><div class="nos-text-block alignment__center" id="nos-text-block" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><h6>Any questions regarding the transfer from our old shop?</h6> <h6>Please take a look at our <a href="http://shop.tecalliance.net/transferfaq">Transfer FAQs</a> and get the answers you are looking for.</h6> </div></div></div></div></div></div><div class="default-container default-container__3 container"><div class="row"><h2 disabled="" class="heading container-heading" contenteditable="false">Registration</h2><div class="col-12"><div class="ms-accordion" id="" data-m-t="accordion"><div class="ms-accordion-header-section"><div class="ms-accordion-header-section-container"></div><div class="ms-accordion-header-section-toggle-button-container"><button class="ms-accordion_ExpandAll" aria-label="Open all " data-exp-event-id="FAQ.Akkordeon 1.Expand all.click">Open all</button>聽<!-- -->|<!-- -->聽<button class="ms-accordion_CollapseAll" aria-label="Close all " data-exp-event-id="FAQ.Akkordeon 1.Collapse all.click" disabled="">Close all</button></div></div><div class="ms-accordion-item-section"><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 1.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">How to become a customer?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__3" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><h5>Registration</h5> <p data-renderer-start-pos="385">Step 1: Verify your email address by entering the verification code that we will send to the email address you provided.<br /> Step 2: Fill in the mandatory fields for your personal data and settings</p> <p data-renderer-start-pos="582">Step 3: Fill in the mandatory fields for your company data</p> <p data-renderer-start-pos="644">Step 4: Enter your VAT ID number (if applicable) and validate it</p> <h5> </h5> <h5>Confirmation</h5> <p data-renderer-start-pos="739">We will verify your provided data and send you an email confirmation within 24 hours. In this email you will find a link where you can set your personal password to complete the registration. After you have set the password, you will have full access to the shop and it its functionalities.</p> <p data-renderer-start-pos="828"> </p> <h5 data-renderer-start-pos="828">Login</h5> <p data-renderer-start-pos="1038">Login into our shop by entering your email address and your chosen password.</p> <h5 data-renderer-start-pos="1238"> </h5> <h5 data-renderer-start-pos="1238">Subscribe</h5> <p data-renderer-start-pos="1139">Step 1: Compare our products and choose which subscription option suits you best.</p> <p data-renderer-start-pos="1224">Step 2: Add it to the shopping cart and finish the order.</p></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 2.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">Why am I not able to see product prices and to place orders?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__14" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p data-renderer-start-pos="4058">In order to view product prices and place orders you need to register. After your registration request the application has to be validated and confirmed by our <a aria-label="Service Team" href="mailto:support.cgn@tecalliance.net">service team</a>. The registration confirmation can take up to 24 hours during working days (mon – fri).</p></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 5.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">Why do I have to verify my email address during the registration?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__6" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p>To ensure that you are the legal owner of the email address.</p></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 24.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">How can I check if the VAT is valid?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__25" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p>The VAT ID of your company can be checked when entering the ID in the registration form.</p></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 27.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">When should I continue without VAT ID?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__28" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p>In case your company does not have a VAT ID or the company is not located within the EU, please proceed with the registration process by ticking the box “Continue without VAT ID”. </p></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 28.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">How can I ensure that I am using the right VAT ID format (Syntax) at the registration process?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__29" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p data-pm-slice="1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"9d23f159-c0a7-4879-a39a-23cf02c4b830"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[313],"background":null}]">Please note that the VAT ID must start with a specific country code. The VAT ID number must never contain a space. You can look up the correct format and country code for your country at the <a href="https://euipo.europa.eu/tunnel-web/secure/webdav/guest/document_library/Documents/COSME/VAT%20numbers%20EU.pdf">European Union Intellectual Property Office</a></p></div></div></div></div></div></div></div></div></div></div></div></div><div class="default-container default-container container"><div class="row"><h2 disabled="" class="heading container-heading" contenteditable="false">Product & Subscriptions</h2><div class="col-12"><div class="ms-accordion" id="" data-m-t="accordion"><div class="ms-accordion-header-section"><div class="ms-accordion-header-section-container"></div></div><div class="ms-accordion-item-section"><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 14.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">Is it possible to get a refund?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__15" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p>Yes, TecAlliance offers 14 days refund for all subscription products – feel free to test without risk.</p><ul data-indent-level="1"><li><p data-renderer-start-pos="4359">If you cancel your subscription within the first 14 days you will receive a full refund.</p></li><li><p data-renderer-start-pos="4449">Please note that your access of the trial will be disabled immediately after cancellation. </p></li></ul></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 20.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">When will my ordered TecAlliance products be available?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__21" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p data-renderer-start-pos="5626">You will receive an email with all necessary information for the access to your product right after your order was paid successfully.</p></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 6.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">How can I access my ordered TecAlliance products?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__7" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p>You can access your products via "My TecAlliance Apps". You can find the link in the "My Account" section while you are logged in.</p></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 16.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">Why are not all products offered as a subscription? </span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__17" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p>Only time-based products can be purchased as a subscription. For volume-based products, we offer only a one-time payment.</p></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 21.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">Can I combine my active subscriptions?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__22" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p data-renderer-start-pos="5852">The combination or merging of multiple subscriptions is currently not supported.</p></div></div></div></div></div></div></div></div></div></div></div></div><div class="default-container default-container__2 container"><div class="row"><h2 disabled="" class="heading container-heading" contenteditable="false">Payment & Invoicing</h2><div class="col-12"><div class="ms-accordion" id="" data-m-t="accordion"><div class="ms-accordion-header-section"><div class="ms-accordion-header-section-container"></div></div><div class="ms-accordion-item-section"><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 10.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">Which payment methods can I use for my order?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__11" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p>TecAlliance accepts the following payment methods:</p><ul><li><p><strong data-renderer-mark="true">Credit Card</strong></p></li><li><p><strong data-renderer-mark="true">SEPA</strong></p></li></ul><p> </p></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 25.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">Can I use the payment method prepayment?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__26" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p data-pm-slice="1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"1b903a1c-dc85-43d7-85c0-727ce753250a"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[211],"background":null}]">Prepayment is not offered by TecAlliance.</p></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 26.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">Why am I not able to pay on account?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__27" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p data-pm-slice="1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"1b903a1c-dc85-43d7-85c0-727ce753250a"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[211],"background":null}]">This type of payment is only available for certain groups of TecAlliance customers.</p></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 18.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">When and how will I receive the invoice for my order?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__19" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p data-renderer-start-pos="4129">After a successful payment you will receive the invoice within 1 hour via email.</p><p data-renderer-start-pos="4212">If you have not received your invoice after the payment, please check your email and Spam folder first. If you still cannot find the invoice, please get in touch with our service team. </p></div></div></div></div></div></div></div></div></div></div></div></div><div class="default-container default-container__0 container"><div class="row"><h2 disabled="" class="heading container-heading" contenteditable="false">Self-Service</h2><div class="col-12"><div class="ms-accordion" id="" data-m-t="accordion"><div class="ms-accordion-header-section"><div class="ms-accordion-header-section-container"></div></div><div class="ms-accordion-item-section"><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 7.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">Where can I find my TecAlliance customer number?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__8" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p data-pm-slice="1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"1b903a1c-dc85-43d7-85c0-727ce753250a"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[211],"background":null},"bulletList",null,"listItem",null]">The customer number can be found on each TecAlliance document in the upper right corner.</p></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 1.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">Where can I enter my personal customer reference?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__2" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p>On the checkout page, under the "Contact information" you can enter your reference in the field "Customer Reference ID". This information appears on the invoice.</p></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 8.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">How can I reset my password?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__9" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p>You can reset your password <a href="https://login.tecalliance.cloud/signin/forgot-password">here</a>. Please follow the instructions. </p></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 9.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">How can I change my email address?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__10" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p>Please get in contact with our sales service team and inform them about the new email address.</p></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 15.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">Where can I check and manage my subscription?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__16" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p data-renderer-start-pos="4606">You can check and manage your subscription via "My Account" in the "Subscription" section.</p></div></div></div></div></div></div></div></div></div></div></div></div><div class="default-container default-container__1 container"><div class="row"><h2 disabled="" class="heading container-heading" contenteditable="false">Others</h2><div class="col-12"><div class="ms-accordion" id="" data-m-t="accordion"><div class="ms-accordion-header-section"><div class="ms-accordion-header-section-container"></div></div><div class="ms-accordion-item-section"><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 22.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">How can I get in contact with the TecAlliance service team?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__23" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p data-renderer-start-pos="6224">You can get in touch with our service team via email and phone.</p><p data-renderer-start-pos="6224"> </p><p data-renderer-start-pos="6224">Email: <a data-renderer-mark="true" data-testid="link-with-safety" href="mailto:sales.shop@tecalliance.net" title="mailto:sales.shop@tecalliance.net"><strong data-renderer-mark="true"><u data-renderer-mark="true">sales.shop@tecalliance.net</u></strong></a></p><p data-renderer-start-pos="6252">Phone: <a data-renderer-mark="true" data-testid="link-with-safety" href="https://tecalliance.atlassian.net/wiki/spaces/ANT/pages/2621776/FAQs#" title="#"><strong data-renderer-mark="true"><u data-renderer-mark="true">+49 (0) 2203 2020 2400</u></strong></a></p></div></div></div></div></div></div></div><div class="ms-accordion-item" id="" data-m-t="accordion-item"><div class="drawer ms-accordion-item__drawer"><button type="button" aria-expanded="false" data-exp-event-id="FAQ.Accordion item 23.Expand.click" class="drawer__button msc-btn btn-block"><span disabled="" class="drawer__buttontext __start" contenteditable="false">In which languages is the TecDoc catalogue available?</span></button><div class="collapse"><div class="ms-accordion-item-content"><div class="nos-text-block" id="nos-text-block__24" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" contenteditable="false"><p>TecDoc catalogue is available in the following languages:</p><ul><li>Arabic </li><li>Brazilian Portuguese </li><li>Bulgarian </li><li>Chinese </li><li>Croatian </li><li>Czech </li><li>Danish </li><li>Dutch </li><li>English (AUS) </li><li>English (GB) </li><li>English (USA) </li><li>Estonian </li><li>Finnish </li><li>French </li><li>German </li><li>Greek </li><li>Hebrew </li><li>Hungarian </li><li>Italian </li><li>Japanese </li><li>Korean </li><li>Latvian </li><li>Lithuanian </li><li>Malay </li><li>Norwegian </li><li>Polish </li><li>Portuguese </li><li>Romanian </li><li>Russian </li><li>Serbian </li><li>Slovak </li><li>Slovenian </li><li>Spanish </li><li>Spanish (MEX) </li><li>Swedish </li><li>Thai (Thailand) </li><li>Turkish </li><li>Ukrainian </li><li>Vietnamese </li></ul></div></div></div></div></div></div></div></div></div></div></div></div></main><footer><div class="default-container IDNME2qSR_fjp00mr fluid ms-footer"><div class="row"><div class="col-12"><div class="default-container IDNME2qSR_fjp00mr-default-container__2 container ms-footer__pre-container"><div class="row"><div class="col-12 col-md"><ul class="ms-footer__list" id="" data-m-t="footer-category"><li class="ms-footer__list-item"><ul class="ms-footer__list ms-footer__category-circleUser" id="" data-m-t="footer-category"><li class="ms-footer__list-item ms-footer__category-circleUser"><div class="ms-footer__item" id="" data-m-t="footer-item"><div class="ms-footer__heading"> <i class="ms-footer__heading__title-icon" aria-hidden="true"></i><h3 disabled="" class="ms-footer__heading__title" contenteditable="false">Become a customer</h3> </div></div></li><li class="ms-footer__list-item ms-footer__category-circleUser"><div class="ms-footer__item" id="" data-m-t="footer-item" data-m-layout="smallWidth"><a class="ms-footer__link" role="link" title="Create your account" href="/business-sign-up" aria-label="Sign up" data-exp-event-id="FAQ.Sign up.Create your account.click"><div disabled="" contenteditable="false">Create your account</div></a></div></li></ul></li><li class="ms-footer__list-item"><ul class="ms-footer__list ms-footer__category-envelope" id="" data-m-t="footer-category"><li class="ms-footer__list-item ms-footer__category-envelope"><div class="ms-footer__item" id="" data-m-t="footer-item"><div class="ms-footer__heading"> <i class="ms-footer__heading__title-icon" aria-hidden="true"></i><h3 disabled="" class="ms-footer__heading__title" contenteditable="false">Customer Service</h3> </div></div></li><li class="ms-footer__list-item ms-footer__category-envelope"><div class="nos-text-block" id="IDNME2qSR_fjp00mr-footer-category__8-nos-text-block" data-m-t="nos-text-block"><div class="nos-text-block__layout-column"><div disabled="" 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1":{"item":{"heading":{},"layout":"stacked","containerType":"container","childrenWidth":"four"},"s":0},"BREADCRUMB":{"item":{"root":{"linkText":"Home","linkUrl":{"destinationUrl":"\u002F","type":"internalLink"},"ariaLabel":"Home"},"links":[{"linkText":"FAQs","linkUrl":{},"ariaLabel":"FAQs"}]},"s":0},"DEFAULT-CONTAINER__4":{"item":{"heading":{},"layout":"stacked","containerType":"container","childrenWidth":"four"},"s":0},"SPACER":{"item":{"spacerHeight":"spacer4x"},"s":0},"NOS-TEXT-BLOCK":{"item":{"paragraph":"\u003Ch6\u003EAny questions regarding the transfer from our old shop?\u003C\u002Fh6\u003E\n\n\u003Ch6\u003EPlease take a look at our \u003Ca href=\"http:\u002F\u002Fshop.tecalliance.net\u002Ftransferfaq\"\u003ETransfer FAQs\u003C\u002Fa\u003E and get the answers you are looking for.\u003C\u002Fh6\u003E\n","className":"alignment__center"},"s":0},"DEFAULT-CONTAINER__3":{"item":{"heading":{"headingText":"Registration","tag":"h2"},"layout":"stacked","containerType":"container","childrenWidth":"four"},"s":0},"ACCORDION__3":{"item":{"heading":{"text":"","tag":"h2"},"showToggleAll":true},"s":0},"ACCORDION-ITEM__3":{"item":{"accordionItemTitle":"How to become a customer?"},"s":0},"NOS-TEXT-BLOCK__3":{"item":{"paragraph":"\u003Ch5\u003ERegistration\u003C\u002Fh5\u003E\n\n\u003Cp data-renderer-start-pos=\"385\"\u003EStep 1: Verify your email address by entering the verification code that we will send to the email address you provided.\u003Cbr \u002F\u003E\nStep 2: Fill in the mandatory fields for your personal data and settings\u003C\u002Fp\u003E\n\u003Cp data-renderer-start-pos=\"582\"\u003EStep 3: Fill in the mandatory fields for your company data\u003C\u002Fp\u003E\n\u003Cp data-renderer-start-pos=\"644\"\u003EStep 4: Enter your VAT ID number (if applicable) and validate it\u003C\u002Fp\u003E\n\n\u003Ch5\u003E \u003C\u002Fh5\u003E\n\n\u003Ch5\u003EConfirmation\u003C\u002Fh5\u003E\n\n\u003Cp data-renderer-start-pos=\"739\"\u003EWe will verify your provided data and send you an email confirmation within 24 hours. In this email you will find a link where you can set your personal password to complete the registration. After you have set the password, you will have full access to the shop and it its functionalities.\u003C\u002Fp\u003E\n\u003Cp data-renderer-start-pos=\"828\"\u003E \u003C\u002Fp\u003E\n\n\u003Ch5 data-renderer-start-pos=\"828\"\u003ELogin\u003C\u002Fh5\u003E\n\n\u003Cp data-renderer-start-pos=\"1038\"\u003ELogin into our shop by entering your email address and your chosen password.\u003C\u002Fp\u003E\n\n\u003Ch5 data-renderer-start-pos=\"1238\"\u003E \u003C\u002Fh5\u003E\n\n\u003Ch5 data-renderer-start-pos=\"1238\"\u003ESubscribe\u003C\u002Fh5\u003E\n\n\u003Cp data-renderer-start-pos=\"1139\"\u003EStep 1: Compare our products and choose which subscription option suits you best.\u003C\u002Fp\u003E\n\u003Cp data-renderer-start-pos=\"1224\"\u003EStep 2: Add it to the shopping cart and finish the order.\u003C\u002Fp\u003E"},"s":0},"ACCORDION-ITEM__14":{"item":{"accordionItemTitle":"Why am I not able to see product prices and to place orders?"},"s":0},"NOS-TEXT-BLOCK__14":{"item":{"paragraph":"\u003Cp data-renderer-start-pos=\"4058\"\u003EIn order to view product prices and place orders you need to register. After your registration request the application has to be validated and confirmed by our \u003Ca aria-label=\"Service Team\" href=\"mailto:support.cgn@tecalliance.net\"\u003Eservice team\u003C\u002Fa\u003E. The registration confirmation can take up to 24 hours during working days (mon – fri).\u003C\u002Fp\u003E"},"s":0},"ACCORDION-ITEM__6":{"item":{"accordionItemTitle":"Why do I have to verify my email address during the registration?"},"s":0},"NOS-TEXT-BLOCK__6":{"item":{"paragraph":"\u003Cp\u003ETo ensure that you are the legal owner of the email address.\u003C\u002Fp\u003E"},"s":0},"ACCORDION-ITEM__25":{"item":{"accordionItemTitle":"How can I check if the VAT is valid?"},"s":0},"NOS-TEXT-BLOCK__25":{"item":{"paragraph":"\u003Cp\u003EThe VAT ID of your company can be checked when entering the ID in the registration form.\u003C\u002Fp\u003E"},"s":0},"ACCORDION-ITEM__28":{"item":{"accordionItemTitle":"When should I continue without VAT ID?"},"s":0},"NOS-TEXT-BLOCK__28":{"item":{"paragraph":"\u003Cp\u003EIn case your company does not have a VAT ID or the company is not located within the EU, please proceed with the registration process by ticking the box “Continue without VAT ID”. \u003C\u002Fp\u003E"},"s":0},"ACCORDION-ITEM__29":{"item":{"accordionItemTitle":"How can I ensure that I am using the right VAT ID format (Syntax) at the registration process?"},"s":0},"NOS-TEXT-BLOCK__29":{"item":{"paragraph":"\u003Cp data-pm-slice=\"1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"9d23f159-c0a7-4879-a39a-23cf02c4b830"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[313],"background":null}]\"\u003EPlease note that the VAT ID must start with a specific country code. The VAT ID number must never contain a space. You can look up the correct format and country code for your country at the \u003Ca href=\"https:\u002F\u002Feuipo.europa.eu\u002Ftunnel-web\u002Fsecure\u002Fwebdav\u002Fguest\u002Fdocument_library\u002FDocuments\u002FCOSME\u002FVAT%20numbers%20EU.pdf\"\u003EEuropean Union Intellectual Property Office\u003C\u002Fa\u003E\u003C\u002Fp\u003E"},"s":0},"DEFAULT-CONTAINER":{"item":{"heading":{"headingText":"Product & Subscriptions","tag":"h2"},"layout":"stacked","containerType":"container","childrenWidth":"four"},"s":0},"ACCORDION":{"item":{"heading":{"text":"","tag":"h2"},"showToggleAll":false},"s":0},"ACCORDION-ITEM__15":{"item":{"accordionItemTitle":"Is it possible to get a refund?"},"s":0},"NOS-TEXT-BLOCK__15":{"item":{"paragraph":"\u003Cp\u003EYes, TecAlliance offers 14 days refund for all subscription products – feel free to test without risk.\u003C\u002Fp\u003E\u003Cul data-indent-level=\"1\"\u003E\u003Cli\u003E\u003Cp data-renderer-start-pos=\"4359\"\u003EIf you cancel your subscription within the first 14 days you will receive a full refund.\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp data-renderer-start-pos=\"4449\"\u003EPlease note that your access of the trial will be disabled immediately after cancellation. \u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003C\u002Ful\u003E"},"s":0},"ACCORDION-ITEM__21":{"item":{"accordionItemTitle":"When will my ordered TecAlliance products be available?"},"s":0},"NOS-TEXT-BLOCK__21":{"item":{"paragraph":"\u003Cp data-renderer-start-pos=\"5626\"\u003EYou will receive an email with all necessary information for the access to your product right after your order was paid successfully.\u003C\u002Fp\u003E"},"s":0},"ACCORDION-ITEM__7":{"item":{"accordionItemTitle":"How can I access my ordered TecAlliance products?"},"s":0},"NOS-TEXT-BLOCK__7":{"item":{"paragraph":"\u003Cp\u003EYou can access your products via "My TecAlliance Apps". You can find the link in the "My Account" section while you are logged in.\u003C\u002Fp\u003E"},"s":0},"ACCORDION-ITEM__17":{"item":{"accordionItemTitle":"Why are not all products offered as a subscription? "},"s":0},"NOS-TEXT-BLOCK__17":{"item":{"paragraph":"\u003Cp\u003EOnly time-based products can be purchased as a subscription. For volume-based products, we offer only a one-time payment.\u003C\u002Fp\u003E"},"s":0},"ACCORDION-ITEM__22":{"item":{"accordionItemTitle":"Can I combine my active subscriptions?"},"s":0},"NOS-TEXT-BLOCK__22":{"item":{"paragraph":"\u003Cp data-renderer-start-pos=\"5852\"\u003EThe combination or merging of multiple subscriptions is currently not supported.\u003C\u002Fp\u003E"},"s":0},"DEFAULT-CONTAINER__2":{"item":{"heading":{"headingText":"Payment & Invoicing","tag":"h2"},"layout":"stacked","containerType":"container","childrenWidth":"four"},"s":0},"ACCORDION__2":{"item":{"heading":{"text":"","tag":"h2"}},"s":0},"ACCORDION-ITEM__11":{"item":{"accordionItemTitle":"Which payment methods can I use for my order?"},"s":0},"NOS-TEXT-BLOCK__11":{"item":{"paragraph":"\u003Cp\u003ETecAlliance accepts the following payment methods:\u003C\u002Fp\u003E\u003Cul\u003E\u003Cli\u003E\u003Cp\u003E\u003Cstrong data-renderer-mark=\"true\"\u003ECredit Card\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003Cli\u003E\u003Cp\u003E\u003Cstrong data-renderer-mark=\"true\"\u003ESEPA\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\u003C\u002Fli\u003E\u003C\u002Ful\u003E\u003Cp\u003E \u003C\u002Fp\u003E"},"s":0},"ACCORDION-ITEM__26":{"item":{"accordionItemTitle":"Can I use the payment method prepayment?"},"s":0},"NOS-TEXT-BLOCK__26":{"item":{"paragraph":"\u003Cp data-pm-slice=\"1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"1b903a1c-dc85-43d7-85c0-727ce753250a"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[211],"background":null}]\"\u003EPrepayment is not offered by TecAlliance.\u003C\u002Fp\u003E"},"s":0},"ACCORDION-ITEM__27":{"item":{"accordionItemTitle":"Why am I not able to pay on account?"},"s":0},"NOS-TEXT-BLOCK__27":{"item":{"paragraph":"\u003Cp data-pm-slice=\"1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"1b903a1c-dc85-43d7-85c0-727ce753250a"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[211],"background":null}]\"\u003EThis type of payment is only available for certain groups of TecAlliance customers.\u003C\u002Fp\u003E"},"s":0},"ACCORDION-ITEM__19":{"item":{"accordionItemTitle":"When and how will I receive the invoice for my order?"},"s":0},"NOS-TEXT-BLOCK__19":{"item":{"paragraph":"\u003Cp data-renderer-start-pos=\"4129\"\u003EAfter a successful payment you will receive the invoice within 1 hour via email.\u003C\u002Fp\u003E\u003Cp data-renderer-start-pos=\"4212\"\u003EIf you have not received your invoice after the payment, please check your email and Spam folder first. If you still cannot find the invoice, please get in touch with our service team. \u003C\u002Fp\u003E"},"s":0},"DEFAULT-CONTAINER__0":{"item":{"heading":{"headingText":"Self-Service","tag":"h2"},"layout":"stacked","containerType":"container","childrenWidth":"four"},"s":0},"ACCORDION__0":{"item":{"heading":{"text":"","tag":"h2"}},"s":0},"ACCORDION-ITEM__8":{"item":{"accordionItemTitle":"Where can I find my TecAlliance customer number?"},"s":0},"NOS-TEXT-BLOCK__8":{"item":{"paragraph":"\u003Cp data-pm-slice=\"1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"1b903a1c-dc85-43d7-85c0-727ce753250a"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[211],"background":null},"bulletList",null,"listItem",null]\"\u003EThe customer number can be found on each TecAlliance document in the upper right corner.\u003C\u002Fp\u003E"},"s":0},"ACCORDION-ITEM__2":{"item":{"accordionItemTitle":"Where can I enter my personal customer reference?"},"s":0},"NOS-TEXT-BLOCK__2":{"item":{"paragraph":"\u003Cp\u003EOn the checkout page, under the "Contact information" you can enter your reference in the field "Customer Reference ID". This information appears on the invoice.\u003C\u002Fp\u003E"},"s":0},"ACCORDION-ITEM__9":{"item":{"accordionItemTitle":"How can I reset my password?"},"s":0},"NOS-TEXT-BLOCK__9":{"item":{"paragraph":"\u003Cp\u003EYou can reset your password \u003Ca href=\"https:\u002F\u002Flogin.tecalliance.cloud\u002Fsignin\u002Fforgot-password\"\u003Ehere\u003C\u002Fa\u003E. Please follow the instructions. \u003C\u002Fp\u003E"},"s":0},"ACCORDION-ITEM__10":{"item":{"accordionItemTitle":"How can I change my email address?"},"s":0},"NOS-TEXT-BLOCK__10":{"item":{"paragraph":"\u003Cp\u003EPlease get in contact with our sales service team and inform them about the new email address.\u003C\u002Fp\u003E"},"s":0},"ACCORDION-ITEM__16":{"item":{"accordionItemTitle":"Where can I check and manage my subscription?"},"s":0},"NOS-TEXT-BLOCK__16":{"item":{"paragraph":"\u003Cp data-renderer-start-pos=\"4606\"\u003EYou can check and manage your subscription via "My Account" in the "Subscription" section.\u003C\u002Fp\u003E"},"s":0},"DEFAULT-CONTAINER__1":{"item":{"heading":{"headingText":"Others","tag":"h2"},"layout":"stacked","containerType":"container","childrenWidth":"four"},"s":0},"ACCORDION__1":{"item":{"heading":{"text":"","tag":"h2"},"showToggleAll":false},"s":0},"ACCORDION-ITEM__23":{"item":{"accordionItemTitle":"How can I get in contact with the TecAlliance service team?"},"s":0},"NOS-TEXT-BLOCK__23":{"item":{"paragraph":"\u003Cp data-renderer-start-pos=\"6224\"\u003EYou can get in touch with our service team via email and phone.\u003C\u002Fp\u003E\u003Cp data-renderer-start-pos=\"6224\"\u003E \u003C\u002Fp\u003E\u003Cp data-renderer-start-pos=\"6224\"\u003EEmail: \u003Ca data-renderer-mark=\"true\" data-testid=\"link-with-safety\" href=\"mailto:sales.shop@tecalliance.net\" title=\"mailto:sales.shop@tecalliance.net\"\u003E\u003Cstrong data-renderer-mark=\"true\"\u003E\u003Cu data-renderer-mark=\"true\"\u003Esales.shop@tecalliance.net\u003C\u002Fu\u003E\u003C\u002Fstrong\u003E\u003C\u002Fa\u003E\u003C\u002Fp\u003E\u003Cp data-renderer-start-pos=\"6252\"\u003EPhone: \u003Ca data-renderer-mark=\"true\" data-testid=\"link-with-safety\" href=\"https:\u002F\u002Ftecalliance.atlassian.net\u002Fwiki\u002Fspaces\u002FANT\u002Fpages\u002F2621776\u002FFAQs#\" title=\"#\"\u003E\u003Cstrong data-renderer-mark=\"true\"\u003E\u003Cu data-renderer-mark=\"true\"\u003E+49 (0) 2203 2020 2400\u003C\u002Fu\u003E\u003C\u002Fstrong\u003E\u003C\u002Fa\u003E\u003C\u002Fp\u003E"},"s":0},"ACCORDION-ITEM__24":{"item":{"accordionItemTitle":"In which languages is the TecDoc catalogue available?"},"s":0},"NOS-TEXT-BLOCK__24":{"item":{"paragraph":"\u003Cp\u003ETecDoc catalogue is available in the following languages:\u003C\u002Fp\u003E\u003Cul\u003E\u003Cli\u003EArabic \u003C\u002Fli\u003E\u003Cli\u003EBrazilian Portuguese \u003C\u002Fli\u003E\u003Cli\u003EBulgarian \u003C\u002Fli\u003E\u003Cli\u003EChinese \u003C\u002Fli\u003E\u003Cli\u003ECroatian \u003C\u002Fli\u003E\u003Cli\u003ECzech \u003C\u002Fli\u003E\u003Cli\u003EDanish \u003C\u002Fli\u003E\u003Cli\u003EDutch \u003C\u002Fli\u003E\u003Cli\u003EEnglish (AUS) \u003C\u002Fli\u003E\u003Cli\u003EEnglish (GB) \u003C\u002Fli\u003E\u003Cli\u003EEnglish (USA) \u003C\u002Fli\u003E\u003Cli\u003EEstonian \u003C\u002Fli\u003E\u003Cli\u003EFinnish 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