Customer Care Jobs - Seminole Hard Rock Careers

<!DOCTYPE html>     <html class="no-js" lang="en">  <head> <link href="/-/media/feature/experience-accelerator/bootstrap/bootstrap/styles/optimized-min.css?rev=47abd0c853044730bae334807ab277bb&t=20201009T153503Z" rel="stylesheet" /><link href="/-/media/themes/shrss/base/shrss-core-libraries/styles/optimized-min.css?rev=74fa772d5e2a4975aab73829662e4522&t=20240516T132815Z" rel="stylesheet" /><link href="/-/media/base-themes/main-theme/styles/optimized-min.css?rev=1618bc220a75456bbfe6b9d05e394ea4&t=20210608T024411Z" rel="stylesheet" /><link href="/-/media/themes/shrss/hotel-and-casino/hotel-and-casino-theme/styles/optimized-min.css?rev=5948162c423a49119b05ea5f8864a71e&t=20240703T135100Z" rel="stylesheet" /> <script type='text/javascript' src='//tags.tiqcdn.com/utag/hardrock/main/prod/utag.sync.js'></script> <style> /* YouTube Responsive Embed */ .youtube-video {aspect-ratio: 16 / 9; width: 100%;} /* Global */ .mt-30, .mt-32 { margin-top: 32px !important; } .pl-15 { padding-left: 15px !important; 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margin: 40px 0 !important; } .btn_245 { width: 245px !important; } /* SP-4804: Page Headings */ .heading__title, h1, .h1, .sectionheading__title { font-size: 42px !important; front-size: 2.625rem !important; line-height: 50px !important; text-align: left !important; font-weight:normal !important; margin-bottom: 30px !important;} h2, .h2 { font-size: 24px !important; front-size: 1.500rem !important; line-height: 26px !important; padding-bottom: 16px; } h3, .h3 { font-size: 18px !important; front-size: 1.125rem !important; line-height: 22px !important; padding-bottom: 16px; } /* Loyalty */ @media screen and (min-width: 992px) { .main-header-dashboard__col--status .dial-personalized { padding-left: 10px !important;} .main-header-dashboard__col--status .dial-personalized:before { left: 0 !important; } } /* Booking Widget */ .tabs-container { min-height: 331px !important; } .tabs-heading li>div { padding: 4px 4px !important; } .tabs-heading li>div .field-heading { font-size: 14px !important;} .drawer-tabs .tabs-heading li { margin: 8px 4px 0 0 !important; 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} .font-small { font-size: 12px; font-size: 0.750rem; line-height: 20px; } /* Lists */ main .component.content ul, ul, main .component.content ol, ol { list-style-position: inside !important;} .heading ul { padding: 24px 0 32px 0; line-height: 1.75;} /* Events & Promos */ ul.search-result-list li .ccard.promoCard .ccard__image { height: 200px !important } @media screen and (max-width: 991px) { ul.search-result-list li .ccard.promoCard .ccard__image { height: 126px !important} } @media screen and (max-width: 767px) { ul.search-result-list li .ccard.promoCard .ccard__image { height: 287px !important} } @media screen and (max-width: 449px) { ul.search-result-list li .ccard.promoCard .ccard__image { height: 213px !important} } /* Hide & Show */ @media screen and (min-width: 768px) { .hide-desktop { display: none !important; } } @media screen and (max-width: 768px) { .hide-mobile { display: none !important; } } @media screen and (max-width: 1023px) { .hide-tablet-portrait { display: none !important; } } @media only screen and (min-width: 768px) and (max-width: 1200px) { .hide-tablet { display: none !important; } } .hide-all, .hide { display: none !important} /* Legal Pages */ .custom-legal_pages .custom-legal_dates { margin-bottom: 32px; } .custom-legal_pages .custom-legal_dates small { display: block; margin-bottom: 8px; font-size:95% !important;} .custom-legal_pages h2 { padding-top: 32px !important; } .custom-legal_pages .alert-secondary {color: #41464b !important; background-color: #e2e3e5 !important; border: 1px solid #d3d6d8 !important; border-radius: none !important; } .custom-legal_light p, .custom-legal_light h2 { color: #666 !important;} /* Event Cards in Grid */ @media screen and (min-width: 1200px) { .is-hardrock-tampa-hollywood .search-results.horizontal ul.search-result-list .ccard.jsCard.eventCard .ccard--event__footer .ccard--event__btn-buy { max-width: 136px !important; min-width:130px !important; } } /* Generic Card */ .is-hardrock-tampa-hollywood .search-results-carousel.contentgrid__wrapper.horizontal .ccard--event__content, .is-hardrock-tampa-hollywood .search-results.contentgrid__wrapper.horizontal .ccard--event__content {padding-bottom: 0 !important; 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data-uniqueid="link-b982155f2ae3415ba2e85b6f98a4096e"> <div class="component-content"> <a class=" primary-link " href="http://" target="" title="">More</a> </div> </div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> <div class="component container-fluid col-12 col-xs-12" data-uniqueid="container_fluid-e8274f81b7e14a08a962ff0815a1b221"> <div class="component-content" > <div class="component row-splitter"> <div class="container-fluid" data-uniqueid="row_splitter-42a760c956564cdabf62af6324b0b4d7-0"> <div class="row"> </div> </div> </div> </div> </div> </div> </div> </header> </div>   <main> <div class="main-slider__wrapper"> <div class="component main-slider main-slider--inner" data-uniqueid="hero_carousel-591333f206504585a527b2421db781fa" data-autoloop="true" data-autorotate="true" data-slidespeed="2000" > <div class="component item image main-slider--left-aligned main-slider--light-font" data-uniqueid="hero_carousel_image_slide-7be966e8b5ae427ea92ff07d3e8fae62" data-slide-startday="" data-slide-endday=""> <figure> <div class="slide-image slide-media" style="background-image:url('/-/media/project/shrss/shr/careers/get-in-the-game/customer-care/customer-care-hero-3840x1080.jpg?rev=cbf3821b0c7a407ea027015ff52865c3');"> <picture class="image-entity"> <source media="(max-width:1023px)" srcset="/-/media/project/shrss/shr/careers/get-in-the-game/customer-care/customer-care-hero-750x760.jpg?rev=9cc98e6da2cd474cb978e7cc45177d31"> <source media="(min-width:1024px)" srcset="/-/media/project/shrss/shr/careers/get-in-the-game/customer-care/customer-care-hero-3840x1080.jpg?rev=cbf3821b0c7a407ea027015ff52865c3"> <img src="/-/media/project/shrss/shr/careers/get-in-the-game/customer-care/customer-care-hero-3840x1080.jpg?rev=cbf3821b0c7a407ea027015ff52865c3"> </picture> </div> <figcaption class="container caption"> <p class="hero-caption-heading"></p> <div class="hidden-xs hidden-sm"></div> <div class="visible-xs visible-sm"></div> </figcaption> </figure> </div> </div> </div> <div id="content" class="container-fluid"> <div class="row"> <div class="component row-splitter"> <div class="container-fluid" data-uniqueid="rows-3e6e146346e84adfae7c57b04b614807-0" data-getvalue="1"> <div class="module module--full-width"> <div class="container"> <div class="row" data-rowwrapper="1"> <div class="component content col-12 col-xs-12" data-uniqueid="page_content-08256dd65a5546809fd0c5ad27e2a7e1"> <div class="component-content"> <div class="container"> <div class="row"> <div class="heading js_headingModule col-12"> <h1 class="heading__title js_headingModuleTitle" data--before-line-clamp-content="">Customer Care</h1> <div class="col-12"> <p>Our amplified customer service all starts with our Customer Care department and Team Members. We provide a positive experience for all guests and act as the voice of the company. If you are upbeat, friendly, and outgoing, our Customer Care team is a great place for you to start your long-term career with our brands. Join our Customer Care team and continue to amplify service for our guests!</p> <p> </p> <p class="rte-button-wrapper left"><a class="btn btn-primary" style="max-width: 215px;" href="/jobs">View All Opportunities</a></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container-fluid" data-uniqueid="rows-3e6e146346e84adfae7c57b04b614807-1" data-getvalue="1"> <div class="module module--full-width"> <div class="container"> <div class="row" data-rowwrapper="1"> <div class="contentgrid__title content text-center"> <h2 class="heading__title">Get in the game</h2> </div> <div class="component container col-xs-12"> <div class="component contentgrid search-results-carousel contentgrid__wrapper contentgridcarousel horizontal col-12 col-xs-12" data-uniqueid="content_grid_carousel-fa5a2d4773874365ab68e62c90ea201e" data-slideshow="3" data-slideshowtablet="3" data-class-variant="horizontal" data-venuefilter="" data-dateFilterStartDate="" data-dateFilterEndDate="" data-current-date="03/09/2025 19:48:21"> <ul class="search-result-list"> <li> <div class="gcard__wrapper"> <div class="gcard__image" style="background-image:url(/-/media/project/shrss/global/casino/slots/slots-746x420.jpg?rev=cc1c6e86fd354075a885becf3577b797&h=420&w=746&la=en&hash=9AD0C85A0BB424765B65535001DA7045)"> </div> <div class="gcard__content"> <div class="gcard__content__inner"> <h3 class="gcard__title truncate" data-lines="2">Casinos</h3> <div class="gcard__desc"> The game is always on at our casinos, whether guests try their hand at live table games, or tap into thousands of the hottest slots on the planet. </div> </div> <div class="gcard__footer"> <a href="/get-in-the-game/casinos" class="btn btn__primary " >Learn More</a> </div> </div> </div> </li> <li> <div class="gcard__wrapper"> <div class="gcard__image" style="background-image:url(/-/media/project/shrss/global/cafe/cafe-746x420.jpg?rev=0176cac3529149c582ae381dfafa5848&h=420&w=746&la=en&hash=6C92CADDE38376BF24B3F82F99B8FFB9)"> </div> <div class="gcard__content"> <div class="gcard__content__inner"> <h3 class="gcard__title truncate" data-lines="2">Cafes</h3> <div class="gcard__desc"> The Hard Rock brand has left its mark throughout the history of rock and roll itself, all because two cool guys wanted to open a cafe for everyone in 1971. </div> </div> <div class="gcard__footer"> <a href="/get-in-the-game/cafes" class="btn btn__primary " >Learn More</a> </div> </div> </div> </li> <li> <div class="gcard__wrapper"> <div class="gcard__image" style="background-image:url(/-/media/project/shrss/global/hotel/the-guitar-hotel-746x420.jpg?rev=507cd5dbb6e0496b876c79e0bedc5956&h=420&w=746&la=en&hash=9097419B5F8DB877D63DFFAA1C8D52D9)"> </div> <div class="gcard__content"> <div class="gcard__content__inner"> <h3 class="gcard__title truncate" data-lines="2">Hotels</h3> <div class="gcard__desc"> Music is a force鈥攁 kinetic spirit that's ageless and electric. Each one of our hotels is a monument to that spirit, creating destinations where anything is possible. </div> </div> <div class="gcard__footer"> <a href="/get-in-the-game/hotels" class="btn btn__primary " >Learn More</a> </div> </div> </div> </li> <li> <div class="gcard__wrapper"> <div class="gcard__image" style="background-image:url(/-/media/project/shrss/global/entertainment/music/entertainment-guitar-746x460.jpg?rev=75dea71be74843818c973d23ecb130ba&h=460&w=746&la=en&hash=8C90530BFBC4F426CEB7EB94FD5EB0B5)"> </div> <div class="gcard__content"> <div class="gcard__content__inner"> <h3 class="gcard__title truncate" data-lines="2">Entertainment</h3> <div class="gcard__desc"> From rocking out to favorite bands at Hard Rock Live, watching sporting events at Hard Rock Stadium or experiencing the latest off-Broadway shows, be part of the cutting edge in entertainment. </div> </div> <div class="gcard__footer"> <a href="/get-in-the-game/entertainment" class="btn btn__primary " >Learn More</a> </div> </div> </div> </li> <li> <div class="gcard__wrapper"> <div class="gcard__image" style="background-image:url(/-/media/project/shrss/global/amenities/rock-shop/rock-shop-tshirt-746x420.png?rev=5bccbb62236c466b9445f8b3cdb3c75d&h=420&w=746&la=en&hash=B109738353A84410ECF5305F74F7C950)"> </div> <div class="gcard__content"> <div class="gcard__content__inner"> <h3 class="gcard__title truncate" data-lines="2">Rock Shop</h3> <div class="gcard__desc"> From collectible pins, t-shirts, hoodies and other apparel, help our guests shop the encore of their time among authentic and trendy Hard Rock merchandise. </div> </div> <div class="gcard__footer"> <a href="/get-in-the-game/rock-shop" class="btn btn__primary " >Learn More</a> </div> </div> </div> </li> <li> <div class="gcard__wrapper"> <div class="gcard__image" style="background-image:url(/-/media/project/shrss/global/hard-rock-digital/hard-rock-bet/hard-rock-bet-hero-746x420.jpg?rev=ed07c044065e4cbdb2663d396f771dd6&h=420&w=746&la=en&hash=F5F2F31FB6A8B5B4A54CB0BA6EB8B9CE)"> </div> <div class="gcard__content"> <div class="gcard__content__inner"> <h3 class="gcard__title truncate" data-lines="2">Online Gaming & Sportsbook</h3> <div class="gcard__desc"> We鈥檙e putting the spotlight on the sports betting and iGaming experience and building products remixed in the spirit of Hard Rock for our players worldwide. </div> </div> <div class="gcard__footer"> <a href="/get-in-the-game/online-gaming-and-sportsbook" class="btn btn__primary " >Learn More</a> </div> </div> </div> </li> <li> <div class="gcard__wrapper"> <div class="gcard__image" style="background-image:url(/-/media/project/shrss/global/corporate/corporate-746x420.jpg?rev=f0acab67fc354b7e855cf1d3e6cbf372&h=420&w=746&la=en&hash=6E3374849BCE55DEA871E84511B5A575)"> </div> <div class="gcard__content"> <div class="gcard__content__inner"> <h3 class="gcard__title truncate" data-lines="2">Corporate</h3> <div class="gcard__desc"> At Seminole Hard Rock Support Services, we are the teams behind the scenes that support over 40,000 team members and over 15+ managed properties. </div> </div> <div class="gcard__footer"> <a href="/get-in-the-game/corporate" class="btn btn__primary " >Learn More</a> </div> </div> </div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="component row-splitter"> <div class=" page-banner-container container-clean-background container-fluid" data-uniqueid="rows-ab6e1758e8c84218ae7c57b04b614807-0" data-getvalue="1"> <div class="module module--full-width"> <div class="container"> <div class="row" data-rowwrapper="1"> <div class="page-banner " style="background: #F9E8B9"> <div class="container component-multi-feature--wrapper"> <div class="row component column-splitter"> <div class="col-12 col-xs-12 col-sm-8 component-multi-feature--column col-12 col-xs-12" data-uniqueid="page_banner-af140593376c437f98957de25a0a095e-0"> <div class="component rich-text col-12 col-xs-12" data-uniqueid="reusablerichtext-7c39e2d20ad349f0842a10cc447aa793"> <div class="component-content"> <h2 style="font-weight: bold; font-size: 30px !important; user-select: auto;">Not sure what you鈥檙e interested in just yet?</h2> <p class="text-no-pb" style="user-select: auto;">Get invitations to future hiring events and stay informed about upcoming opportunities.</p> </div> </div> </div> <div class="col-12 col-xs-12 col-sm-4 component-multi-feature--column col-12 col-xs-12" data-uniqueid="page_banner-af140593376c437f98957de25a0a095e-1"> <div class="component rich-text col-12 col-xs-12" data-uniqueid="reusablerichtext-5514b7894efc48aa865cd3d9862c94a3"> <div class="component-content"> <div class="rte-button-wrapper right"><a class="btn btn-secondary" style="max-width: 215px;" href="https://careers-seminole.icims.com/connect?back=intro&hashed=-435737845">Stay Connected</a></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main>   <footer class="main-footer"> <div id="footer" class="container main-footer__inner"> <div class="row"> <div class="component row-splitter"> <div class="container-fluid" data-uniqueid="row_splitter-e70478784ef641b29f27136cc5d767d4-0"> <div class="row"> <div class="row component column-splitter"> <div class="col-md-12 col-lg-4 main-footer-logo" data-uniqueid="column_splitter-0fdd07ff9643450e8d2efcc4b5f141af-0"> </div> <div class="col-md-6 col-lg-4 main-footer-nav" data-uniqueid="column_splitter-0fdd07ff9643450e8d2efcc4b5f141af-1"> </div> <div class="col-md-6 col-lg-4 main-footer-info" data-uniqueid="column_splitter-0fdd07ff9643450e8d2efcc4b5f141af-2"> </div> </div> </div> </div> <div class=" main-footer-copyright container-fluid" data-uniqueid="row_splitter-e70478784ef641b29f27136cc5d767d4-1"> <div class="row"> <div class="component rich-text col-12 col-xs-12" data-uniqueid="reusablerichtext-f419785a245343d6a85aefc09dfcdf06"> <div class="component-content"> <div class="container" style="padding: 0px;"> <div class="row"> <div class="col-md-3" style="text-align: left; user-select: auto;"><span style="user-select: auto; font-size: 18px;"><strong style="user-select: auto;">Our Brands</strong></span><br style="user-select: auto;" /> <br style="user-select: auto;" /> <span style="font-size: 14px; user-select: auto;"> <a href="/our-brands/seminole-gaming" style="user-select: auto;">Seminole Gaming</a><br /> <a href="/our-brands/hard-rock-international" style="user-select: auto;">Hard Rock International</a><br style="user-select: auto;" /> <a href="/our-brands/seminole-hard-rock-support-services" style="user-select: auto;">Seminole Hard Rock Support Services</a><br style="user-select: auto;" /> <a href="/our-brands/hard-rock-digital" style="user-select: auto;">Hard Rock Digital</a><br style="user-select: auto;" /> <a href="/our-brands/daer" style="user-select: auto;">DAER Nightclub/Dayclub</a><br style="user-select: auto;" /> <a href="/our-brands/seminole-tribe-of-florida" style="user-select: auto;">Seminole Tribe of Florida</a> <br /> <br /> <br /> </span></div> <div class="col-md-3" style="text-align: left; user-select: auto;"><span style="user-select: auto; font-size: 18px;"><strong style="user-select: auto;">Start Your Career</strong></span><br style="user-select: auto;" /> <br style="user-select: auto;" /> <span style="font-size: 14px; user-select: auto;"><a href="/jobs">Search for Jobs</a><br style="user-select: auto;" /> <a href="/get-in-the-game">Get in the Game</a><br style="user-select: auto;" /> <a href="/hiring-events" style="user-select: auto;">Hiring Events</a><br style="user-select: auto;" /> <a href="/hot-jobs" style="user-select: auto;">Hot Jobs</a><br style="user-select: auto;" /> <a href="/students-and-recent-grads" style="user-select: auto;">Students & Recent Grads</a> <br /> <br /> <br /> </span></div> <div class="col-md-3" style="text-align: left; user-select: auto;"><span style="user-select: auto; font-size: 18px;"><strong style="user-select: auto;">Community Involvement</strong></span><br style="user-select: auto;" /> <br style="user-select: auto;" /> <span style="text-align: left; user-select: auto; font-size: 14px;"><a href="/diversity-equity-and-inclusion">Diversity, Equity & Inclusion</a><br style="user-select: auto;" /> <a href="/serving-people-and-our-planet">Serving People & Our Planet</a> <br /> <br /> <br /> </span></div> <div class="col-md-3" style="text-align: left; user-select: auto;"><span style="user-select: auto; font-size: 18px;"><strong style="user-select: auto;">About Us</strong></span><br style="user-select: auto;" /> <br style="user-select: auto;" /> <span style="text-align: left; user-select: auto; font-size: 14px;"> <a href="/our-brands">Our Brands</a><br /> <a href="/locations">Locations</a><br /> <a href="/benefits">Benefits</a><br style="user-select: auto;" /> <a href="https://www.hardrock.com/awards-recognition.aspx" target="_blank">Awards & Recognitions</a><br /> <a href="/hear-from-our-team">Hear From Our Team</a> </span> <br /> <br /> </div> </div> </div> </div> </div> <div class="component rich-text col-12 col-xs-12" data-uniqueid="reusablerichtext-f9497916c0b747578b280f84194d85e4"> <div class="component-content"> <div id="disclaimer" style="padding: 0px; text-align: left;"> <hr /> <p style="text-align: left; font-size: 12px; line-height: 1.5; user-select: auto;"> </p> <p style="text-align: left; font-size: 12px; line-height: 1.5; user-select: auto;">We are committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance with the application process or an accommodation due to a disability, please contact us at <a href="tel:19543277628"><span style="text-decoration: underline;">1-954-327-7628</span></a> or <a href="/cdn-cgi/l/email-protection#93f0f2e1f6f6e1e0d3e0fbe1e0e0bdf0fcfeace0e6f1f9f6f0e7aec4f6f1b6a1a3dafde2e6fae1eab6a0d2b6a1a3d7fae0f2f1fafffae7eab6a1a3d2f0f0fcfefefcf7f2e7fafcfd"><span style="text-decoration: underline;"><span class="__cf_email__" data-cfemail="2b484a594e4e59586b584359585805484446">[email protected]</span></span></a>.</p> <p style="text-align: left; font-size: 12px; line-height: 1.5; user-select: auto;"><a href="https://playersedge.org/" target="_blank"><span style="text-decoration: underline;">PlayersEdge</span> <em class="fa-solid fa-arrow-up-right-from-square"></em></a>  |  <a href="/terms-of-use"><span style="text-decoration: underline;">Terms of Use</span></a>  |  <a href="/privacy-policy"><span style="text-decoration: underline;">Privacy Policy</span></a>  |  <a href="/ccpa"><span style="text-decoration: underline;">CCPA</span></a>  |  <a href="/cookie-policy"><span style="text-decoration: underline;">Cookie Policy</span></a>  |  <a style="text-decoration: underline;" class="ot-sdk-show-settings " title="Cookies Settings"><span style="text-decoration: underline;">Cookies Settings</span></a></p> <p style="text-align: left; font-size: 12px; line-height: 1.5; user-select: auto;">Copyright © 2025 Seminole Tribe of Florida. 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