IT Operations Management (ITOM) Solutions

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Learn about ManageEngine's ITOM Solutions!" /> <meta property="og:image" content="https://cdn.manageengine.com/images/itom-social-share.jpg" />  <link href="https://cdn.manageengine.com/favicon.ico" rel="SHORTCUT ICON">  <script src="https://cdn.manageengine.com/js/ipcallback-nimbus.js"></script>  <link rel="stylesheet" type="text/css" href="https://cdn.manageengine.com/css/me-v1-new.css?v3"> <link rel="stylesheet" type="text/css" href="https://cdn.manageengine.com/css/me-solutions-new.css">   </head>  <body id="ITOM">  <div class="pop-box" id="disableDiv"> </div> <div class="pop-container" id="PopupContainer"> </div> <div id="commonHeader"> </div>  <section class="banner solution-banner gartnerbanner"> <div class="container clearfix"> <div class="rows"> <div class="cols-6 cols-sd-12"> <div class="banner-leftdiv"> <h1 class="page-title">Monitor and manage your<br> business critical IT operations.</h1> <p class="banner-cta"> <span class="searchbychar" data-target="solutions-sec">Explore our products</span> </p> </div> </div> <div class="cols-6 cols-sd-12"> <img src="https://cdn.manageengine.com/images/itom-banner.svg" alt="IT operation management" class="banner-img" height="250" width="416"> </div> </div>  </div> </section>   <section class="page-section" id="sol-summery"> <div class="container clearfix"> <div class="rows"> <div class="cols-12 text-left"> <h2 class="section-title">Why do organizations need IT operations management and observability solutions?</h2> <div class="space-medium"></div> <div class="rows"> <div class="cols-6 cols-sd-12"> <p>If IT is the heart of a business, then it is safe to say that IT operations is the backbone, for it determines the stability of the business. Be it network devices, servers, or applications, one incautious move can have an undesirable effect on your IT environment. </p> </div> <div class="cols-6 cols-sd-12"> <p>The high-stakes world of IT demands proper management of all infrastructure elements to stay ahead of the game. With that said, mere management would not suffice, for the real challenge lies in correlating performance data of IT operations across all business verticals. This is where an IT operations management tool comes into the picture.</p> </div> </div> </div> </div> </div> </section> <section class="page-section" id="sol-detail"> <div class="container clearfix"> <div class="rows"> <div class="cols-12 text-center"> <h2 class="section-title">How will IT operations management and observability solutions help your organization?</h2> </div> </div> <div class="space-large"></div> <div class="rows"> <div class="cols-4 cols-md-6 cols-sd-12"> <div class="detail-row clearfix"> <span class="itom-det-ico itom-det-ico1"></span> <p>Get end-to-end visibility into the availability and performance of your network, virtual or physical servers, and storage devices.</p> </div> </div> <div class="cols-4 cols-md-6 cols-sd-12"> <div class="detail-row clearfix"> <span class="itom-det-ico itom-det-ico4"></span> <p>Track critical physical and virtual server performance metrics, including health, availability, CPU, memory, and disk utilization.</p> </div> </div> <div class="cols-4 cols-md-6 cols-sd-12"> <div class="detail-row clearfix"> <span class="itom-det-ico itom-det-ico7"></span> <p>Monitor the performance of cloud applications, containers, databases, ERP suites, big data stores, and app and web servers.</p> </div> </div> <div class="cols-4 cols-md-6 cols-sd-12"> <div class="detail-row clearfix"> <span class="itom-det-ico itom-det-ico14"></span> <p>Analyze front-end experience in real-time across geographies, enable quick issue resolution, and informed decision-making for improved digital performance and user satisfaction.</p> </div> </div> <div class="cols-4 cols-md-6 cols-sd-12"> <div class="detail-row clearfix"> <span class="itom-det-ico itom-det-ico10"></span> <p>Perform end-to-end application monitoring with code-level diagnostics for Java, .NET, Ruby on Rails, Node.js, .NET Core, and PHP applications.</p> </div> </div> <div class="cols-4 cols-md-6 cols-sd-12"> <div class="detail-row clearfix"> <span class="itom-det-ico itom-det-ico5"></span> <p>Gain real-time visibility into bandwidth performance, analyze bandwidth consumption, and plan future bandwidth needs accordingly.</p> </div> </div> <div class="cols-4 cols-md-6 cols-sd-12"> <div class="detail-row clearfix"> <span class="itom-det-ico itom-det-ico9"></span> <p>Analyze VPN activity and usage, identify high bandwidth consumption, track destination URLs, and block unwanted traffic.</p> </div> </div> <div class="cols-4 cols-md-6 cols-sd-12"> <div class="detail-row clearfix"> <span class="itom-det-ico itom-det-ico2"></span> <p>Receive real-time notifications about your IT elements, prepare them for troubleshooting, and fix issues before end users are affected.</p> </div> </div> <div class="cols-4 cols-md-6 cols-sd-12"> <div class="detail-row clearfix"> <span class="itom-det-ico itom-det-ico8"></span> <p>Block malicious traffic, and control inbound and outbound traffic by thoroughly checking traffic patterns over a period of time.</p> </div> </div> <div class="cols-4 cols-md-6 cols-sd-12"> <div class="detail-row clearfix"> <span class="itom-det-ico itom-det-ico11"></span> <p>Manage network configuration changes and backups to avoid network outages and reduce device downtime.</p> </div> </div> <div class="cols-4 cols-md-6 cols-sd-12"> <div class="detail-row clearfix"> <span class="itom-det-ico itom-det-ico12"></span> <p>Manage IP addresses and switch ports, detect and block rogue devices, and perform troubleshooting of all your network devices.</p> </div> </div> <div class="cols-4 cols-md-6 cols-sd-12"> <div class="detail-row clearfix"> <span class="itom-det-ico itom-det-ico6"></span> <p>Manage firewall rules, logs, policies, and configurations to tighten network security, and avoid network attacks.</p> </div> </div> <div class="cols-4 cols-md-6 cols-sd-12"> <div class="detail-row clearfix"> <span class="itom-det-ico itom-det-ico3"></span> <p>Run compliance checks to ensure you are meeting industry standards.</p> </div> </div> <div class="cols-4 cols-md-6 cols-sd-12"> <div class="detail-row clearfix"> <span class="itom-det-ico itom-det-ico13"></span> <p>Empower your business to prioritize optimal domain performance by shedding the overwhelming weight of hosting your own DNS server to manage your digital assets.</p> </div> </div> <div class="cols-4 cols-md-6 cols-sd-12"> <div class="detail-row clearfix"> <span class="itom-det-ico itom-det-ico15"></span> <p>Integrate the three core network services DNS, DHCP and IPAM for holistic visibility, control, and correlation of data from the three services to gain valuable insights and quicker troubleshooting.</p> </div> </div> </div> </div> </section> <section class="page-section" id="caseStudy"> <div class="container"> <h2 class="section-title text-left">Here’s how IT operations management and observability solutions have helped other organizations</h2> <div class="rows"> <div class="cols-4 cols-md-12"> <div class="flexbox"> <a href="https://www.manageengine.com/network-monitoring/sim-cs.html?pos=ITOM" rel="noopener" target="_blank" title="Sim Logo"><span class="itom-resoimages"><img src="https://cdn.manageengine.com/images/itom-case1.jpg" alt="" /></span></a> <p>Sim, a Toronto-based entertainment company, saves $21,000 annually in IT costs with ManageEngine</p> <a href="https://www.manageengine.com/network-monitoring/sim-cs.html?pos=ITOM" title="Read the case study" class="read-case">Read the case study »</a> </div> </div> <div class="cols-4 cols-md-12"> <div class="flexbox"> <a href="https://www.manageengine.com/network-monitoring/mep-opmanager-cs.html?pos=ITOM" target="_blank" rel="noopener" title="The Ministry of Public Education Logo"> <span class="itom-resoimages"><img src="https://cdn.manageengine.com/images/itom-case2.png" alt="" /></span></a> <p>The Ministry of Public Education, Costa Rica sees improved network health, performance</p> <a href="https://www.manageengine.com/network-monitoring/mep-opmanager-cs.html?pos=ITOM" title="Read the case study" class="read-case">Read the case study »</a> </div> </div> <div class="cols-4 cols-md-12"> <div class="flexbox"> <a href="https://www.manageengine.com/products/applications_manager/KFIN-Technologies-case-study.html?pos=ITOM" title="KFin Logo" target="_blank" rel="noopener"><span class="itom-resoimages"><img src="https://cdn.manageengine.com/images/itom-case11.jpg"></span></a> <p>KFin Technologies reduces mean time to resolution by 90%</p> <a href="https://www.manageengine.com/products/applications_manager/KFIN-Technologies-case-study.html?pos=ITOM" title="Read the case study" class="read-case">Read the case study »</a> </div> </div> </div> </div> </section> <section class="page-section" id="solutions-sec"> <div class="container"> <div class="rows"> <div class="cols-12"> <h2 class="sol-title text-center">IT operations management and observability solutions from ManageEngine</h2> <div class="sol-box"> <div class="sol-row clearfix"> <div class="sol-in-row sol-in-row-mid"> <div class="sol-in-col"> <h3>Full-stack observability and digital experience monitoring</h3> <div class="sol-in-box clearfix"> <div class="sol-items"> <div class="sol-item key-item"> <h3>OpManager Plus</h3> <p class="default-text">Full-stack observability with AIOps and digital experience monitoring</p> <p class="hover-text">Manage your network devices, servers, storage, and applications and optimize network performance, bandwidth, traffic, flow, firewalls, IP addresses, and switch ports from a single console.</p> <p class="sol-cta"><a href="https://www.manageengine.com/it-operations-management/?pos=ITOM&loc=SolPage&cat=op" target="_blank" title="On-premises">On-premises</a></p> </div> </div> <div class="sol-items"> <div class="sol-item key-item"> <h3>Site24x7</h3> <p class="default-text">AI-powered, all-in-one SaaS platform for observability and digital experience monitoring</p> <p class="hover-text">Gain complete visibility into all IT resources—from websites, APIs, and servers to networks, cloud services, and applications. Collect metrics, logs, and traces in a unified view to detect performance issues and reduce MTTR.</p> <p class="sol-cta"><a href="https://www.site24x7.com/?pos=ITOM&loc=SolPage&cat=cloud" target="_blank" title="Cloud">Cloud</a><a href="https://www.site24x7.com/msp/?pos=ITOM&loc=SolPage&cat=msp" target="_blank" title="MSP">MSP</a></p> </div> </div> <div class="sol-items"> <div class="sol-item last-row-item"> <h3>Applications Manager</h3> <p class="default-text">Digital experience, application performance, and infrastructure monitoring</p> <p class="hover-text">Receive in-depth, code-level insights into your business-critical applications. Resolve performance issues, automate operations, and ensure end-user satisfaction with out-of-the-box support for over 150 technologies.</p> <p class="sol-cta"><a href="https://www.manageengine.com/products/applications_manager/?pos=ITOM&loc=SolPage&cat=op" target="_blank" title="On-premises">On-premises</a></p> </div> </div> <div class="sol-items"> <div class="sol-item last-row-item"> <h3>Digital Risk Analyzer</h3> <p class="default-text">All-in-one vendor risk assessment tool to ensure domain security</p> <p class="hover-text">Get actionable recommendations to improve your security posture. Run regular checks, obtain grades and security ratings, and assess your domain's security posture to compare it to industry standards.</p> <p class="sol-cta"><a href="https://www.site24x7.com/digital-risk-analyzer/?pos=ITOM&loc=SolPage&cat=op" target="_blank" title="Cloud">Cloud</a></p> </div> </div> </div> </div> </div> <div class="sol-in-row sol-in-row-lrg"> <div class="sol-in-col"> <h3>Network and server performance monitoring</h3> <div class="sol-in-box clearfix"> <div class="sol-items"> <div class="sol-item"> <h3>OpManager</h3> <p class="default-text">Network, server, and storage performance monitoring</p> <p class="hover-text">Proactively monitor crucial performance metrics for a wide range of network devices with over 2,000 built-in monitors. Get in-depth visibility for better fault management and greater control over network performance.</p> <p class="sol-cta"><a href="https://www.manageengine.com/network-monitoring/?pos=ITOM&loc=SolPage&cat=op" target="_blank" title="On-premises">On-premises</a><a href="https://www.manageengine.com/network-monitoring-msp/?pos=ITOM&loc=SolPage&cat=msp" title="MSP" target="_blank">MSP</a></p> </div> </div> <div class="sol-items"> <div class="sol-item"> <h3>NetFlow Analyzer</h3> <p class="default-text">Bandwidth monitoring and traffic analysis</p> <p class="hover-text">Move beyond signature network traffic analysis with contextual, end-to-end visibility. Analyze traffic patterns, perform network forensics, and optimize bandwidth to streamline enterprise traffic management effectively.</p> <p class="sol-cta"><a href="https://www.manageengine.com/products/netflow/index-new.html?pos=ITOM&loc=SolPage&cat=op" target="_blank" title="On-premises">On-premises</a></p> </div> </div> <div class="sol-items"> <div class="sol-item"> <h3>Network Configuration Manager</h3> <p class="default-text">Network change and configuration management</p> <p class="hover-text">Take full control over your network configurations. Leverage real-time change tracking and adaptable compliance policies to avoid violations. Schedule backups and conduct remote network operations with Configlets.</p> <p class="sol-cta"><a href="https://www.manageengine.com/network-configuration-manager/?pos=ITOM&loc=SolPage&cat=op" target="_blank" title="On-premises">On-premises</a></p> </div> </div> <div class="sol-items"> <div class="sol-item last-row-item"> <h3>Firewall Analyzer</h3> <p class="default-text">Firewall rule, configuration, and log management</p> <p class="hover-text">Boost your network firewall performance with the monitoring of firewall rules, configurations, and bandwidth. Strengthen your network security with in-depth log analysis, VPN tracking, security audits, and compliance reports.</p> <p class="sol-cta"><a href="https://www.manageengine.com/products/firewall/?pos=ITOM&loc=SolPage&cat=op" target="_blank" title="On-premises">On-premises</a></p> </div> </div> <div class="sol-items"> <div class="sol-item last-row-item"> <h3>OpUtils</h3> <p class="default-text">IP address and switch port management</p> <p class="hover-text">Scan, monitor, and secure your IT resources seamlessly. Keep an eye out for rogue devices and monitor network availability, bandwidth consumption, and more using over 30 built-in networking tools.</p> <p class="sol-cta"><a href="https://www.manageengine.com/products/oputils/?pos=ITOM&loc=SolPage&cat=op" target="_blank" title="On-premises">On-premises</a></p> </div> </div> </div> </div> </div> </div> <div class="sol-row clearfix"> <div class="sol-in-row sol-in-row-mid"> <div class="sol-in-col itom-sol-in-col"> <h3>IT incident management </h3> <div class="sol-in-box clearfix"> <div class="sol-items"> <div class="sol-item"> <h3>AlarmsOne</h3> <p class="default-text">Centralized IT alert management</p> <p class="hover-text">Integrate all your IT management tools with AlarmsOne to manage every IT alert from one window. Reduce alert noise, define escalations, and get notified about critical alerts through email, SMS, and phone call.</p> <p class="sol-cta"><a href="https://www.manageengine.com/alarmsone/?pos=ITOM&loc=SolPage&cat=cloud" target="_blank" title="Cloud">Cloud</a></p> </div> </div> <div class="sol-items"> <div class="sol-item"> <h3>Site24x7 StatusIQ</h3> <p class="default-text">Status pages for real-time status and incident communication</p> <p class="hover-text">Transparently communicate outages and operational status. Display the status of critical components, allow users to subscribe to updates, and announce upcoming maintenance to manage downtime and build user trust.</p> <p class="sol-cta"><a href="https://www.site24x7.com/statusiq/?pos=ITOM&loc=SolPage&cat=cloud" target="_blank" title="Cloud">Cloud</a></p> </div> </div> </div> </div> </div> <div class="sol-in-row sol-in-row-midlow"> <div class="sol-in-col itom-sol-in-col"> <h3>DNS and DHCP management</h3> <div class="sol-in-box clearfix"> <div class="sol-items"> <div class="sol-item"> <h3>CloudDNS</h3> <p class="default-text">All-in-one DNS management service</p> <p class="hover-text">Ensure fast, secure name resolution for your domains with real-time traffic routing, failover monitoring, health checks, and query analytics. Control DNS traffic and prevent downtime from a centralized console.</p> <p class="sol-cta"><a href="https://www.manageengine.com/clouddns/?pos=ITOM&loc=SolPage&cat=cloud" target="_blank" title="Cloud">Cloud</a></p> </div> </div> <div class="sol-items"> <div class="sol-item"> <h3>DDI Central</h3> <p class="default-text">Unified DNS, DHCP, and IP address management</p> <p class="hover-text">Streamline your network with a unified platform for DNS, DHCP, and IPAM (DDI), enhancing efficiency, control, visibility, and security while providing real-time performance insights and simplified cluster management.</p> <p class="sol-cta"><a href="https://www.manageengine.com/dns-dhcp-ipam/?pos=ITOM&loc=SolPage&cat=cloud" target="_blank" title="On-premises">On-premises</a></p> </div> </div> </div> </div> </div> <div class="sol-in-row sol-in-row-sml"> <div class="sol-in-col itom-sol-in-col"> <h3>Cloud cost management</h3> <div class="sol-in-box clearfix"> <div class="sol-items"> <div class="sol-item"> <h3>CloudSpend</h3> <p class="default-text">AI-powered cloud cost observability for modern businesses</p> <p class="hover-text">Make informed decisions with a full set of cloud cost management capabilities. Understand spending at a high level, identify cost-accruing services, attribute spending to business units, set up budgets, and more.</p> <p class="sol-cta"><a href="https://www.manageengine.com/cloudspend/?pos=ITOM&loc=SolPage&cat=cloud" target="_blank" title="Cloud">Cloud</a></p> </div> </div> </div> </div> </div> </div> <p class="bundled-prd"> <span> </span> - Bundled product</p> </div> </div> </div> </div> </section> <section class="page-section" id="form-sec"> <div class="container"> <div class="rows"> <div class="cols-12 text-center"> <h2 class="section-title margin-0">Stay on top of your IT with ManageEngine</h2> <p class="section-descr">Want to talk? 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class="popup-title">Need more information<br> on our IT management solutions?</h2> <form action="https://cdev.manageengine.com/server/send-mail/form/addRecord" method="post" name="Solution_guide_download" id="contact_form" autocomplete="off"> <input name="ct_form_id" type="hidden" value="12667000001213308"> <input id="nxtURLS" name="next-url" type="hidden" value=""> <input name="subject" type="hidden" value="ITOM Solution page"> <input name="Type" type="hidden" value="ITOM Solution" style="display:none"> <input name="Events attended" type="hidden" value="ME-Guide-20/06/2023-ITOM Solution"> <input style="display:none" name="CMleadRef" type="hidden" value="ITOM Solution"> <input style="display:none" name="leadsource" type="hidden" value="Guide"> <input style="display:none" name="productname" type="hidden" value="MEProducts"> <input name="Source_URL" type="hidden" value="" class="srcurl"> <input name="Solution" type="hidden" value="It operations management" class="solution"> <input id="contact_zciplocation" name="iplocation_country" type="hidden" value="" class="zciplocation"> <input id="contact_zc-utm_source" class="form-control zc_textfield hide_field zc-utm_source" maxlength="255" name="utm_source" type="text" title="" value="null" style="display: none;"> <input id="contact_zc-utm_medium" class="form-control zc_textfield hide_field zc-utm_medium" maxlength="255" name="utm_medium" type="text" title="" value="null" style="display: none;"> <input id="contact_zc-utm_term" class="form-control zc_textfield hide_field zc-utm_term" maxlength="253" name="utm_term" type="text" title="" value="null" style="display: none;"> <input id="contact_zc-utm_campaign" class="form-control zc_textfield hide_field zc-utm_campaign" maxlength="255" name="utm_campaign" type="text" title="" value="null" style="display: none;"> <input type="hidden" id="ccmail" name="cc" value=""> <input style="display:none" type="hidden" name="form_type" value="downloadform"> <input type="hidden" name="pageurl" value="https://www.manageengine.com/it-operations-management.html" class="srcurl"> <div class="form-control"> <span class="label">Name*</span> <input type="text" id="contact_name" name="username" class="con_name str_fld"> <span class="error con_name_error">Please enter the name</span> </div> <div class="form-control"> <span class="label">Work email*</span> <input type="email" id="contact_email" name="emailid" class="con_email str_fld"> <span class="error con_email_error">Please enter a valid email address</span> </div> <div class="form-control"> <span class="label">Phone number</span> <input type="text" id="contact_num" name="telephone" class="con_phone str_fld"> <span class="error con_phone_error">Please enter your phone number</span> </div> <div class="form-control"> <span class="label">Organization</span> <input type="text" id="contact_org" name="company" class="con_org str_fld"> </div> <div class="form-control form_dropdown active-row"> <span 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