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eBay Money Back Guarantee | eBay.com

<!DOCTYPE html> <html lang="en-US"> <head><meta name="referrer" content="unsafe-url" /> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <meta name="viewport" content="width=device-width, initial-scale=1, minimum-scale=1, maximum-scale=5" /> <meta name="robots" content="index,follow" /> <meta name="referrer" content="unsafe-url" /> <!--[if IE]> <meta http-equiv="X-UA-Compatible" content="IE=Edge,chrome=1" /> <![endif]--> <title>eBay Money Back Guarantee | eBay.com</title> <meta name="description" content="It鈥檚 automatic and covers your purchase price plus original shipping on eligible purchases* and there鈥檚 no extra fee for coverage. Follow these steps to get your refund." /> <link rel="canonical" href="https://pages.ebay.com/ebay-money-back-guarantee/" /> <meta name="image" content="https://ir.ebaystatic.com/pictures/aw/social/social-share-default.jpg" /> <meta property="fb:app_id" content="102628213125203" /> <meta property="og:title" content="eBay Money Back Guarantee" /> <meta property="og:description" content="It鈥檚 automatic and covers your purchase price plus original shipping on eligible purchases* and there鈥檚 no extra fee for coverage. Follow these steps to get your refund." /> <meta property="og:image" content="https://ir.ebaystatic.com/pictures/aw/social/social-share-default.jpg" /> <meta property="og:image:secure_url" content="https://ir.ebaystatic.com/pictures/aw/social/social-share-default.jpg" /> <meta name="og:url" content="https://pages.ebay.com/ebay-money-back-guarantee/" /> <meta property="og:site_name" content="eBay.com" /> <meta name="og:locale" content="en_US" /> <meta property="og:type" content="website" /> <link rel="stylesheet" href="https://ir.ebaystatic.com/rs/c/market-sans-regular-bold-v2.css" /> <link rel="stylesheet" href="https://ir.ebaystatic.com/pictures/aw/pics/skinny/skinny-v2.5.0.min.css" /> <style> @font-face { font-family: "Market Sans Regular WebS"; src: url("https://ir.ebaystatic.com/cr/v/c1/market-sans/v1.0/MarketSans-Regular-WebS.eot"); src: url("https://ir.ebaystatic.com/cr/v/c1/market-sans/v1.0/MarketSans-Regular-WebS.eot?#iefix") format("embedded-opentype"), url("https://ir.ebaystatic.com/cr/v/c1/market-sans/v1.0/MarketSans-Regular-WebS.woff2") format("woff2"), url("https://ir.ebaystatic.com/cr/v/c1/market-sans/v1.0/MarketSans-Regular-WebS.woff") format("woff"), url("https://ir.ebaystatic.com/cr/v/c1/market-sans/v1.0/MarketSans-Regular-WebS.ttf") format("truetype"), url("https://ir.ebaystatic.com/cr/v/c1/market-sans/v1.0/MarketSans-Regular-WebS.svg#MarketSans-Regular-WebS") format("svg"); font-weight: normal; font-style: normal; } @font-face { font-family: "Market Sans SemiBold WebS"; src: url("https://ir.ebaystatic.com/cr/v/c1/market-sans/v1.0/MarketSans-SemiBold-WebS.eot"); src: url("https://ir.ebaystatic.com/cr/v/c1/market-sans/v1.0/MarketSans-SemiBold-WebS.eot?#iefix") format("embedded-opentype"), url("https://ir.ebaystatic.com/cr/v/c1/market-sans/v1.0/MarketSans-SemiBold-WebS.woff2") format("woff2"), url("https://ir.ebaystatic.com/cr/v/c1/market-sans/v1.0/MarketSans-SemiBold-WebS.woff") format("woff"), url("https://ir.ebaystatic.com/cr/v/c1/market-sans/v1.0/MarketSans-SemiBold-WebS.ttf") format("truetype"), url("https://ir.ebaystatic.com/cr/v/c1/market-sans/v1.0/MarketSans-SemiBold-WebS.svg#MarketSans-SemiBold-WebS") format("svg"); font-weight: bold; font-style: normal; } body { margin: 0 auto; } body, p { font-family: "Market Sans Regular WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .feed { max-width: 1200px; width: 100%; margin: 0 auto; padding-top: 20px; } #gf-t-box { max-width: 1200px !important; margin: 0 auto !important; } #gh { max-width: 1200px !important; margin: 0 8px !important; } .feed section { display: block; clear: both; padding: 0; margin: 0; } .feed .fullwidth { padding: 40px 0px 10px 0px; } .feed .fullwidth p { padding: 0 20px 32px 0px; color: #ffffff; text-align: left; font-size: 28px; line-height: 31px; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .feed .fullwidth h2 { font-size: 54px; line-height: 57px; padding-bottom: 0; color: #ffffff; text-align: left; font-family: "Market Sans Regular WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .hero { background: url(https://ir.ebaystatic.com/cr/v/c1/embg/082019/hero.jpg); background-size: 1200px auto; background-position: 0 0; background-repeat: no-repeat; min-height: 558px; } .hero p { color: #82187c; font-size: 16px; line-height: 19px; margin-top: 22px; } .feed .half-right { float: right; padding-top: 80px; padding-right: 80px; } .feed h1 { margin: 0 0 20px 0; font-size: 64px; line-height: 67px; font-weight: bold; margin-bottom: 16px; color: #82187c; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .feed h2 { font-size: 54px; color: #82187c; font-weight: bold; line-height: 57px; text-align: left; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; margin: 10px 0 0 0; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .feed h3 { margin: 0; padding: 0; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .feed a, .feed a:hover { text-decoration: none !important; font-weight: 700; } .spacer { height: 10px; clear: both; float: none; display: block; } .show-on-mobile, .contact-mobile { display: none !important; } .grid-3 { font-size: 16px; line-height: 22px; color: #666666; display: grid; grid-template-columns: 1.054fr 1.05fr 1.1fr; grid-template-rows: 1fr; display: -ms-grid; -ms-grid-columns: 1.054fr 1.05fr 1.1fr; -ms-grid-rows: 1fr; } .grid-3 > div:first-of-type { -ms-grid-column: 1; -ms-grid-row: 1; } .grid-3 > div:nth-of-type(2) { -ms-grid-column: 2; -ms-grid-row: 1; } .grid-3 > div:nth-of-type(3) { -ms-grid-column: 3; -ms-grid-row: 1; } .grid-3 p { -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .grid-3 h3 { display: block; font-size: 20px; color: #82187c; margin-top: 20px; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; } .grid-3 a { color: #666666 !important; font-weight: 700; } .third > div { padding-top: 40px; } .third h3 { font-size: 20px; color: #82187c; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; } .third > div p { font-size: 16px; color: #666666; } .grid-2-section { background-color: #82187c; min-height: 335px; } .grid-2 { display: grid; grid-template-columns: 2fr 2fr 2fr; grid-template-rows: 1fr; width: calc(100% - 140px); margin: auto; color: #ffffff; display: -ms-grid; -ms-grid-columns: 2fr 2fr 2fr; -ms-grid-rows: 1fr; } .grid-2 > div:first-of-type { -ms-grid-column: 1; -ms-grid-row: 1; padding-top: 5px; } .grid-2 > div:nth-of-type(2) { -ms-grid-column: 2; -ms-grid-row: 1; padding-top: 30px; } .grid-2 > div:nth-of-type(3) { -ms-grid-column: 3; -ms-grid-row: 1; } .grid-2 div p:first-of-type { font-size: 20px; color: #ffffff; display: block; font-weight: 700; } .grid-2 div p:first-of-type { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; -webkit-box-orient: horizontal; -webkit-box-direction: normal; -webkit-flex-direction: row; -ms-flex-direction: row; flex-direction: row; gap: 10px; } .grid-2 div p:first-of-type span.new { -webkit-box-pack: center; -webkit-justify-content: center; -ms-flex-pack: center; justify-content: center; -webkit-box-align: center; -webkit-align-items: center; -ms-flex-align: center; align-items: center; width: 50px; height: 26.67px; background: #fad8f0; border-radius: 25px; text-align: center; display: -webkit-inline-box; display: -webkit-inline-flex; display: -ms-inline-flexbox; display: inline-flex; align-items: center; } .grid-2 div p:first-of-type span.new-text { width: 28px; height: 14px; font-family: "Market Sans"; font-style: normal; font-weight: 700; font-size: 11.6667px; line-height: 14px; color: #82187c; } .grid-2 div p:first-of-type .category { display: -webkit-inline-box; display: -webkit-inline-flex; display: -ms-inline-flexbox; display: inline-flex; -webkit-box-align: center; -webkit-align-items: center; -ms-flex-align: center; align-items: center; height: 26.67px; } .grid-2 .text { font-size: 16px; color: #ffffff; padding-right: 20px; padding-bottom: 10px; } .grid-2 > div > div { font-size: 16px; color: #ffffff; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; } .grid-2 > div > div a { color: #ffffff !important; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; } .mbg-section .grid-service { display: grid; grid-template-rows: 1fr; grid-template-columns: 2.2fr 0.4fr; display: -ms-grid; -ms-grid-columns: 2.2fr 0.4fr; -ms-grid-rows: 1fr; } .mbg-section .fullwidth p { font-size: 16px; line-height: 22px; color: #666666; padding-bottom: 10px; padding-top: 24px; } .mbg { padding-top: 50px; } .mbg-section { padding-left: 70px; padding-right: 70px; display: block; } .mbg-section .fullwidth { padding-top: 10px; } .mbg-section .fullwidth h2 { color: #82187c; font-size: 28px; line-height: 31px; } .mbg-section .grid-service > div:nth-of-type(2) { -ms-grid-column: 1; -ms-grid-row: 1; font-size: 12px; color: #666666; } .mbg-section .grid-service > div:nth-of-type(3) { -ms-grid-column: 2; -ms-grid-row: 1; } .grid-service { display: grid; grid-template-rows: 1fr; grid-template-columns: 2.2fr 0.4fr; display: -ms-grid; -ms-grid-columns: 1.81fr 1fr; -ms-grid-rows: 1fr; font-family: "Market Sans Regular WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .grid-service.bottom > div:first-of-type { -ms-grid-column: 1; -ms-grid-row: 1; } .grid-service.bottom > div:nth-of-type(2) { -ms-grid-column: 2; -ms-grid-row: 1; } .grid-service img { display: inline; } .grid-service .show-on-mobile { padding-bottom: 22px; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif !important; font-size: 16px; font-weight: 700; } .grid-service .show-on-mobile a, .grid-service .hide-700 a { font-size: 16px; color: #82187c !important; font-weight: 700; } .grid-service .show-on-mobile a { font-size: 26px; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .grid-service .hide-700 { font-size: 16px; color: #82187c; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; } .third { width: 33.4%; float: left; text-align: left; margin-top: -25px; font-family: "Market Sans Regular WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .row { max-width: 1068px; width: 100%; } .row .line { max-width: 700px; width: 100%; margin-left: 50px; border-bottom: 1px dotted #82187c; } .num-section { padding-left: 70px; padding-right: 70px; } .num { border-radius: 50%; /* behavior: url(PIE.htc); */ width: 82px; height: 82px; padding: 12px 26px 10px 26px; background: #e8e8e8; border: 2px solid #82187c; color: #82187c; text-align: center; font-size: 40px; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif !important; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; text-rendering: optimizeLegibility; } .shoes { height: 797px; background-image: url("https://ir.ebaystatic.com/cr/v/c01/ca/seller-centre/seller-centre/shoes.jpg"); background-size: 1200px auto; } .shoes .hl { padding-left: 70px; padding-top: 78px; } .shoes .hl p:first-of-type { font-size: 28px; color: #82187c; line-height: 31px; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; } .shoes .hl p:nth-of-type(2) { font-size: 16px; color: #666666; line-height: 22px; } .cta-row { float: right; font-size: 16px; color: #82187c; padding-right: 49px; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; } .cta-row img { display: inline; } .cta-row a { color: #82187c !important; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; } .fullwidth.vehicle { padding-left: 70px; background-color: #82187c; } .vehicle p { margin-bottom: 0px; padding-bottom: 20px !important; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; } .bottom { min-height: 285px; } .bottom div:first-of-type { padding: 48px 0 0px 70px; color: #82187c; background-color: #fad8f0; } .bottom h2 { margin: 0; font-size: 54px; line-height: 56px; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; } .bottom p { font-size: 20px; line-height: 24px; padding-top: 0px; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; } .contact { height: 285px; } .contact-mobile { background-color: #fad8f0; } @media only screen and (max-width: 1200px) { .mbg-section > section, .mbg-section > div { max-width: none !important; } .hide-1200 { display: none !important; } .third > div p { padding-right: 20px; } .row .line { max-width: 70% !important; } } @media only screen and (max-width: 1145px) { .grid-service.bottom p { padding-right: 20px; padding-right: 20px; } } @media only screen and (max-width: 1120px) { .hero { background-position: 70% 0 !important; } .grid-3 p { padding-right: 20px !important; } .hide-1120 { display: none !important; } .grid-2 p { padding-right: 20px; } .grid-service.bottom h2 { font-size: 35px !important; line-height: 38px !important; } } @media only screen and (min-width: 870px) and (max-width: 979px) { .grid-2-section { min-height: 380px; } } @media only screen and (max-width: 979px) { .feed { width: 100%; } .hero { background-position: 85% 0 !important; } .feed .hide_mobile { display: none !important; } .mbg img { width: 90% !important; } .grid-service { grid-template-columns: 2fr 0.5fr !important; } .feed .vehicle h2 { font-size: 44px !important; line-height: 47px !important; padding-right: 30px !important; } } @media only screen and (max-width: 870px) { .hide-870 { display: none !important; } .grid-2 { padding-bottom: 50px; } } @media only screen and (max-width: 850px) { .grid-service { display: block !important; } .contact { display: none !important; } .contact-mobile { display: block !important; } .grid-service.bottom { background-color: #fad8f0; padding-bottom: 50px; } .grid-service.bottom > div { padding-left: 30px !important; padding-right: 30px !important; } .grid-2 { width: calc(100% - 60px) !important; } .shoes { background-position: 30% 0 !important; } .shoes > div { padding-left: 30px !important; } .vehicle { padding-left: 30px !important; } .mbg img { width: 95% !important; } .mbg-section { padding-left: 30px !important; padding-right: 10px !important; } .mbg-section > section, .mbg-section > div { padding-left: 0px !important; } .grid-service.bottom h2 { font-size: 44px !important; line-height: 47px !important; } .grid-service.bottom p { font-size: 20px !important; } } @media only screen and (max-width: 802px) { .row .line { max-width: 60% !important; } .shoes { height: auto !important; padding-bottom: 15% !important; background-repeat: no-repeat; background-image: none !important; background-color: #ececec; } .shoes h2 { padding-right: 30px; font-size: 44px !important; line-height: 47px !important; } .shoes .hl { padding-top: 60px !important; } .shoes .hl p { padding-right: 30px !important; } .shoes .show-on-mobile { display: block !important; width: 100%; height: auto; padding-left: 0 !important; } .shoes .show-on-mobile img { display: block; margin: auto; } .num-section { background-color: #ececec; } .h30 { height: 12px !important; background-color: #ececec; } .third > div { padding-top: 40px !important; } .third > div p { padding-right: 30px !important; } .third > div { width: 100% !important; display: block !important; } .third { width: 100% !important; float: none !important; margin-bottom: 60px; color: #333333; text-align: left !important; } .row .line { border-bottom: none !important; } .cta-row { float: left !important; width: 100%; } .feed .vehicle h2 { font-size: 44px !important; line-height: 47px !important; padding-right: 30px !important; } .vehicle p { font-size: 28px !important; line-height: 31px !important; } .hide-800 { display: none !important; } } @media only screen and (max-width: 780px) { .vehicle h2, .shoes h2 { padding-right: 30px; } .grid-2 { display: block; width: 100% !important; } .grid-2 > div { padding-left: 30px !important; padding-top: 50px !important; } .grid-2 .text { padding-bottom: 10px !important; } .grid-2 div:first-of-type { padding-top: 20px !important; } } @media only screen and (max-width: 700px) { .feed, .feed section { display: block !important; width: 100% !important; } .feed h1 { font-size: 56px !important; line-height: 59px !important; padding-right: 20px; } .hide-700, .hide-700 img { display: none !important; } .grid-3 { display: block !important; } .grid-3 div { padding-top: 28px; } .grid-3 div:first-of-type { padding-top: 18px; } .shoes h1, .shoes > div { padding-left: 30px !important; } .hero { background-image: none !important; } .hero .show-on-mobile { display: block !important; background-color: #e9e9e8 !important; } .grid-service .show-on-mobile { display: block !important; } .show-on-mobile img { width: 100% !important; height: auto !important; } .grid-service .show-on-mobile img { width: 18px !important; } .half-right { display: block !important; width: 100% !important; padding: 30px 0 20px 0 !important; background-color: #e9e9e8 !important; } .half-right h1 { padding-left: 30px; } .half-right p { padding-left: 30px !important; padding-right: 30px !important; } .hero { min-height: 0 !important; } .grid-3 h3, .third h3, .grid-2 div p:first-of-type { font-size: 26px !important; line-height: 29px; padding-right: 20px; } .grid-2 > div > div a { font-size: 22px !important; } } @media only screen and (max-width: 640px) { .break { display: block; } .hide-600 { display: none !important; } } @media only screen and (max-width: 600px) { .mbg h2{ font-size: 27px; line-height: 28px; padding-left: 94px; margin-bottom:32px; position:relative; font-weight:700; padding-top:20px; font-family: "Market Sans",Arial,"Helvetica Neue",Helvetica,sans-serif; } .mbg img { opacity: 0 !important; } .mbg-section .show-on-mobile { display: block !important; padding-right: 30px; } .mbg-section .grid-3 { margin-top: 20px; } .mbg-section .grid-service { margin-top: 30px; } .cta-row a { font-size: 26px !important; font-family: "Market Sans SemiBold WebS", "Helvetica Neue", Helvetica, Arial, sans-serif; } .h0 { height: 0 !important; } } @media only screen and (max-width: 440px) { .hide-440 { display: none !important; } } @media only screen and (max-width: 380px) { .mbg { background-size: 98% auto; } .contact-mobile img { width: 95% !important; } .shoes { padding-bottom: 30% !important; } } @media only screen and (min-width: 800px) { body { margin: 0 8px; } #gh { margin: 0 auto !important; } } .mbg h2::before{ content:""; display:inline-block; width:100px; background-image:url('https://ir.ebaystatic.com/cr/v/c01/money_back_guarantee_badge_2023_purple.svg'); background-repeat:no-repeat; background-size:cover; aspect-ratio: 215/257; margin-right:24px; vertical-align: middle; -webkit-box-flex:1; -ms-flex:1 0 100px; flex:1 0 100px; max-width:100px; } @media only screen and (max-width: 600px) { .mbg h2::before{ width: clamp(62px, 21.8%, 82px); position:absolute; left:0; margin-right:unset; top:50%; margin-top: -41px; -webkit-box-flex:unset; -ms-flex:unset; flex:unset; max-width:unset; } } @media only screen and (min-width: 570px) and (max-width: 1024px){ .mbg h2::before{ width:70px; height:76px; max-width:70px; background-size:contain; flex:1 0 70px; } .mbg h2{ font-family: "Market Sans",Arial,"Helvetica Neue",Helvetica,sans-serif; display:-webkit-box; display:-ms-flexbox; display:flex; font-weight:700; font-size:32px; letter-spacing:-0.05; -webkit-box-align: center; -ms-flex-align: center; align-items: center; } } @media only screen and (min-width: 1024px) { .mbg h2::before{ width:100px; max-width:100px; flex:1 0 100px; } .mbg h2{ font-size:52px; } } @media only screen and (min-width: 600px) and (max-width: 1024px) { .mbg-section{ padding-inline:5.8%; } } @media only screen and (max-width: 480px){ .mbg-section{ padding-inline:5.8%!important; } } .ski-main .shoes a:hover{ text-decoration:underline!important; } @media only screen and (max-width: 325px) { .mbg h2{ font-size: 22.5px; line-height: 22.5px; padding-top:unset; padding-left: 80px; } .mbg h2::before{ margin-top:-38px; } } </style> </head> <body class="ski-body"> <div class="ski-glbheader ski-glbheader--1248"> <script type="text/javascript" src="https://secureinclude.ebaystatic.com/js/v/us/ebaybase.js"></script><script type="text/javascript" src="https://secureinclude.ebaystatic.com/js/v/us/ebaysup.js"></script><script src="https://ir.ebaystatic.com/rs/c/globalheaderweb/runtime.658fa8d4.js" crossorigin async></script><script src="https://ir.ebaystatic.com/rs/c/globalheaderweb/header_hHws.89640994.js" crossorigin async></script><link rel="stylesheet" href="https://ir.ebaystatic.com/rs/c/globalheaderweb/header_hHws.3f057ff3.css"><script crossorigin> (function(){ let GH = window.GH || {}; window.GH = GH; GH.__private = GH.__private || {}; GH.__private.isExternal = true; })(); 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globalheaderweb, PageId: 4555807 --> </div> <main class="ski-main"> <div class="ski-container"> <!--begin feed content--> <div class="feed"> <section> <div class="hero"> <div class="show-on-mobile"> <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/hero_mobile.jpg" alt="" /> </div> <div class="half-right"> <h1> Browse.<br /> Buy.<br /> Carefree. </h1> <p> Whatever you&rsquo;re buying&mdash;large or small,<br class="hide-440" /> new or refurbished&mdash;eBay offers many ways<br class="hide-440" /> to ensure you get exactly what you want. </p> </div> </div> </section> <div class="spacer" style="height: 20px"></div> <section> <div class="mbg-section"> <section> <div class="mbg"> <h2>eBay Money Back Guarantee</h2> </div> </section> <section> <div class="fullwidth"> <h2> Get the item you ordered or your money<br class="hide-600" /> back&mdash;it&rsquo;s that simple. </h2> <p> It&rsquo;s automatic and covers your purchase price plus original shipping on eligible purchases*<br class="hide-870" /> and there&rsquo;s no extra fee for coverage. Follow these steps to get your refund. </p> </div> <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/dotted.png" class="show-on-mobile" style="width: 93%" alt="" /> </section> <div class="grid-3"> <div> <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/icon1.png" alt="" /> <h3>Contact Your Seller</h3> <p> If an item hasn&rsquo;t arrived or isn&rsquo;t as<br class="hide-1120" /> described, go to <a href="https://my.ebay.com/">My eBay</a>, select the<br class="hide-1120" /> item in your purchase history, and<br class="hide-1120" /> reach out to your seller. </p> </div> <div> <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/icon2.png" alt="" /> <h3>Not resolved? Let us know.</h3> <p> If you&rsquo;ve talked to your seller and the<br class="hide-1120" /> issue still isn&rsquo;t resolved after three<br class="hide-1120" /> business days, <a href="https://res.ebay.com/ws/eBayISAPI.dll?ResolutionCenter">contact us</a>. </p> </div> <div> <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/icon3.png" alt="" /> <h3>We&rsquo;ll get your money back. Fast.</h3> <p> You can count on hearing from us within<br class="hide-1120" /> 48 hours. </p> </div> </div> <div class="spacer" style="height: 20px"></div> <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/dotted.png" class="show-on-mobile" style="width: 93%" alt="" /> <div class="grid-service"> <div class="show-on-mobile"> <a href="https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210">Learn More&nbsp;&nbsp;<img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/arrow_magenta.png" width="18" alt="" /></a> </div> <div>*In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. Category/Item exclusions apply. For full terms and conditions, read our eBay Money Back Guarantee policy.</div> <div class="hide-700"> <a href="https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210">Learn More&nbsp;&nbsp;<img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/arrow_magenta.png" alt="" /></a> </div> </div> </div> </section> <div class="spacer" style="height: 60px"></div> <section> <div class="shoes"> <div class="hl"> <h2> Need to Return<br class="hide-800" /> an Item? </h2> <p>It&rsquo;s easy to do on eBay.</p> <p> Whatever you鈥檙e looking for, millions of<br class="hide-800" /> items on eBay are returnable. Before you<br class="hide-800" /> buy an item, check the seller&rsquo;s return<br class="hide-800" /> policy, then follow these easy steps to<br class="hide-800" /> make a return. </p> </div> <div class="show-on-mobile"> <img src="https://ir.ebaystatic.com/cr/v/c01/ca/seller-centre/seller-centre/shoes_mobile.jpg" alt="eBay Money Back Guarantee - Shoes" /> </div> <div class="h30 spacer" style="height: 100px"></div> <div class="num-section"> <section> <div class="row"> <div class="line"></div> <div class="third"> <span class="num" style="padding: 12px 31px 10px 31px">1</span> <div> <h3>Start Your Return</h3> <p> Select the item you want to return in<br class="hide-1200" /> your purchase history on <a href="https://my.ebay.com/" style="color: #666666"><strong>My eBay</strong></a >. </p> </div> </div> <div class="third"> <span class="num">2</span> <div> <h3>Ship the Item Back</h3> <p> If the seller asks, send the item back as<br class="hide-1200" /> soon as possible using their preferred<br class="hide-1200" /> return method. </p> </div> </div> <div class="third" style="width: 31%"> <span class="num">3</span> <div> <h3>Receive Your Refund</h3> <p> If the seller doesn&rsquo;t refund your money,<br class="hide-1200" /> ask eBay to step in and help. </p> </div> </div> <div style="height: 10px" class="spacer h0"></div> <div class="cta-row"> <a href="https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041">Learn More&nbsp;&nbsp; <img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/arrow_magenta.png" alt="" /></a> </div> </div> </section> </div> </div> </section> <div class="spacer"></div> <section> <div class="vehicle fullwidth"> <h2> Buying Auto Parts and Accessories,<br class="hide-870" /> a Vehicle, or Business Equipment<br class="hide-870" /> on eBay? </h2> <p>Your purchase may come with protection.</p> </div> </section> <div class="spacer" style="height: 0"></div> <section class="grid-2-section"> <div class="grid-2"> <div> <img src="https://ir.ebaystatic.com/cr/v/c01/embg/eMBG-icon-parts.png" alt="Against a purple background is a white, 2D outline of a car鈥檚 belts and hoses." /> <p> <span class="new"><span class="new-text">NEW</span></span> <span class="category">For Parts and Accessories</span> </p> <p class="text">Eligible parts and accessories purchased are covered by <strong>eBay Guaranteed Fit</strong>. These products are guaranteed to fit your vehicle or you will get your money back plus free return shipping.</p> <div> <a href="https://pages.ebay.com/motors/ebay-guaranteed-fit/">Learn More&nbsp;&nbsp;<img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/arrow_white.png" style="display: inline" alt="Learn more about eBay Guaranteed Fit" /></a> </div> </div> <div> <img src="https://ir.ebaystatic.com/cr/v/c01/embg/eMBG-icon-vehicles.png" alt="Against a purple background is a white, 2D outline of a sporty, compact car." /> <p><span class="category">For Vehicles</span></p> <p class="text">Our Vehicle Purchase Protection (VPP) covers up to $100,000 for vehicle non-delivery, missing title, or major undisclosed defects. You鈥檙e automatically enrolled in the program at no extra charge.</p> <div> <a href="https://pages.ebay.com/motors/buy/purchase-protection/">Learn More&nbsp;&nbsp;<img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/arrow_white.png" style="display: inline" alt="Learn more about Vehicle Purchase Protection" /></a> </div> </div> <div> <img src="https://ir.ebaystatic.com/cr/v/c01/embg/eMBG-icon-business-equipment.png" alt="Against a purple background is a white, 2D outline of an excavator." /> <p><span class="category">For Business Equipment</span></p> <p class="text">Our Business Equipment Purchase Protection (BEPP) protects eligible capital equipment purchases for up to $100,000 for non-delivery and undisclosed defects.</p> <div> <a href="https://www.ebay.com/help/buying/paying-items/ebay-business-equipment-purchase-protection?id=4637" >Learn More&nbsp;&nbsp;<img src="https://ir.ebaystatic.com/cr/v/c1/embg/082019/arrow_white.png" style="display: inline" alt="Learn more about eBay Business Equipment Purchase Protection" /></a> </div> </div> </div> </section> <div class="spacer"></div> <section> <div class="grid-service bottom"> <div> <h2> eBay<br /> Customer Service </h2> <p> Have a question? 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