AODA Ottawa l Park'N Fly

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Location Parking services for persons with disabilities will be provided through our self-park location at 3600 Uplands Drive. All requests will be accommodated providing pre-arrangements are … Continued" /> <meta property="og:url" content="https://www.parknfly.ca/aoda-ottawa/" /> <meta property="og:site_name" content="Park'N Fly" /> <meta property="article:publisher" content="http://www.facebook.com/pg/ParkNFlyCA/about/?tab=page_info" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:description" content="Accessibility Customer Service Policy (AODA) Policy Park’N Fly will give persons with disabilities an equal opportunity to obtain the benefits of our service through all our communications and practices. Location Parking services for persons with disabilities will be provided through our self-park location at 3600 Uplands Drive. 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class="base-list__item"> <a href="https://www.parknfly.ca/travel-agents/">Travel Agents</a> </li> </ul> </div> </div> </div> </div> </div> </div> <div class="wrap" role="document" id="SiteContainer"> <div class="content"> <main class="main"> <div data-elementor-type="wp-post" data-elementor-id="3697" class="elementor elementor-3697" data-elementor-post-type="page"> <section class="elementor-section elementor-top-section elementor-element elementor-element-9a80f8b elementor-section-height-min-height elementor-section-items-top elementor-section-stretched elementor-section-boxed elementor-section-height-default" data-id="9a80f8b" data-element_type="section" data-settings="{"background_background":"classic","stretch_section":"section-stretched"}"> <div class="elementor-background-overlay"></div> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f9be07" data-id="2f9be07" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-c06924e elementor-section-full_width elementor-section-content-top elementor-section-height-default elementor-section-height-default" data-id="c06924e" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f4acb43" data-id="f4acb43" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-a33e1d2 elementor-widget elementor-widget-heading" data-id="a33e1d2" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h1 class="elementor-heading-title elementor-size-default">Accessibility Customer Service Policy (AODA) </h1> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-82c62fa elementor-hidden-tablet elementor-hidden-phone" data-id="82c62fa" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-0dc16d0 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="0dc16d0" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11c0c8e" data-id="11c0c8e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-25a6687 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="25a6687" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c26c77e" data-id="c26c77e" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-8bdebed elementor-widget elementor-widget-text-editor" data-id="8bdebed" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <h2>Policy</h2> <p>Park’N Fly will give persons with disabilities an equal opportunity to obtain the benefits of our service through all our communications and practices.</p> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-801563c elementor-hidden-tablet elementor-hidden-phone" data-id="801563c" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-2338ad3 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="2338ad3" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-06a5fb8" data-id="06a5fb8" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-7a869eb elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="7a869eb" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7727841" data-id="7727841" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-234e705 elementor-widget elementor-widget-text-editor" data-id="234e705" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <h2>Location</h2><p>Parking services for persons with disabilities will be provided through our self-park location at 3600 Uplands Drive. All requests will be accommodated providing pre-arrangements are made with our office. Our office may be reached at <strong>1 (613) 247-1014</strong> or <a href="/cdn-cgi/l/email-protection#7e110a0a1f091f3e0e1f0c1510181207501d1f"><span class="__cf_email__" data-cfemail="c1aeb5b5a0b6a081b1a0b3aaafa7adb8efa2a0">[email protected]</span></a></p> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1a92be9 elementor-hidden-tablet elementor-hidden-phone" data-id="1a92be9" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-1ab33ee elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="1ab33ee" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b7e47b" data-id="3b7e47b" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-c90aa7d elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="c90aa7d" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-537ea74" data-id="537ea74" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-baa4864 elementor-widget elementor-widget-text-editor" data-id="baa4864" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <h2>Procedures</h2><p><strong>Part 1: Persons with assistive devices (Hand-control vehicles, wheelchairs, etc.)</strong></p><p>Once arrangements are made with the parking office, any vehicle being operated by a person with a disability or in which a person with a disability is a passenger will be greeted by a PNF driver who will assist in loading passenger(s) onto shuttle bus.</p><p>Any vehicle being operated by a person with a disability or in which a person with a disability is a passenger will be greeted by a service attendant who will assist in the registration of the vehicle for parking and explain the parking procedure below.</p><p>Once the vehicle has been registered, the service attendant will accompany the customer in the customer vehicle to the appropriate departures location at the airport terminal. After the customer has successfully and completely departed the vehicle for entry into the airport terminal building, the service attendant will drive the customer’s vehicle back to the parking operation.</p><p>Upon return, the customer will telephone the parking operation to advise the service attendant of his/her return. The dispatcher will arrange for the customer vehicle to be driven by a service attendant to pick up the customer from the airport terminal building to be returned to the parking operation.</p><p>Upon return to Park’N Fly, the location staff will assist the customer in the payment of the parking fees and closing the transaction.</p> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-812680d elementor-hidden-tablet elementor-hidden-phone" data-id="812680d" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-b98f525 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="b98f525" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-821a1d8" data-id="821a1d8" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-942d555 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="942d555" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-60064ae" data-id="60064ae" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-644b4d2 elementor-widget elementor-widget-text-editor" data-id="644b4d2" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Part 2: Persons with service animals, oxygen tanks, and/or support persons</strong></p><p>Any vehicle being operated by a person with a disability or in which a person with a disability is a passenger who requires a service animal, oxygen tank, and/or support person will be accommodated as above or through our normal parking procedures. The staff will assist in the accommodation of the person with a disability and their service animal, oxygen tank, and/or support person boarding our shuttle bus. The bus driver will assist in the boarding and unboarding of the person with a disability.</p> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-863df10 elementor-hidden-tablet elementor-hidden-phone" data-id="863df10" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-708b9e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="708b9e8" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9d4342a" data-id="9d4342a" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-aa10b48 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="aa10b48" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-77b7e68" data-id="77b7e68" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-77bde55 elementor-widget elementor-widget-text-editor" data-id="77bde55" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Part 3: Training</strong></p> <p>All personnel will receive training consistent with the Accessibility Standards for Customer Service and regulation SOR/94-42 under the Canada Transportation Act.</p> <p><em>Training will include:</em></p> <ul> <li>The purpose and requirements of the AODA and SOR/94-42</li> <li>The company policies and procedures pertaining to the provision of our Services to persons with disabilities</li> <li>How to interact and communicate with persons various types of disabilities</li> <li>How to interact with people with disabilities who use assistive devices and/or require the assistance of a service animal or support person</li> </ul> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4fca9e9 elementor-hidden-tablet elementor-hidden-phone" data-id="4fca9e9" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-c42a5bd elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="c42a5bd" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a888af8" data-id="a888af8" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-0da87ec elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="0da87ec" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4a9abfd" data-id="4a9abfd" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-5154d02 elementor-widget elementor-widget-text-editor" data-id="5154d02" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Part 4: Feedback</strong></p> <p>We welcome feedback about the delivery of our services to persons with disabilities and will investigate and respond to all complaints relating to such services in a timely, thorough, and objective manner.</p> <p>Feedback or questions can be submitted to <strong>1 (905) 676-1248 ext 629</strong> or by email to <a href="/cdn-cgi/l/email-protection#6e070008012e1e0f1c0500080217400d0f"><span class="__cf_email__" data-cfemail="81e8efe7eec1f1e0f3eaefe7edf8afe2e0">[email protected]</span></a></p> <p>This policy is subject to a review annually but can be amended or changed at any time following a review by the Policy and Procedure Committee and company executives.</p> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5f02b68 elementor-hidden-tablet elementor-hidden-phone" data-id="5f02b68" data-element_type="column"> <div 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