Influence Service Quality and Tuition Fee on Student Satisfaction During The Handling of Covid-19 Outbreak | International Journal of Entrepreneurship, Business and Creative Economy

<!DOCTYPE html> <html lang="en-US" xml:lang="en-US"> <head> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <title> Influence Service Quality and Tuition Fee on Student Satisfaction During The Handling of Covid-19 Outbreak | International Journal of Entrepreneurship, Business and Creative Economy </title> <meta name="generator" content="Open Journal Systems 3.2.1.4"> Entrepreneurship, Business, Creative Economy <link rel="schema.DC" href="http://purl.org/dc/elements/1.1/" /> <meta name="DC.Creator.PersonalName" content="Dewi Murtiningsih"/> <meta name="DC.Creator.PersonalName" content="Widi Wahyudi"/> <meta name="DC.Date.created" scheme="ISO8601" content="2021-07-31"/> <meta name="DC.Date.dateSubmitted" scheme="ISO8601" content="2021-06-15"/> <meta name="DC.Date.issued" scheme="ISO8601" content="2021-07-31"/> <meta name="DC.Date.modified" scheme="ISO8601" content="2022-11-04"/> <meta name="DC.Description" xml:lang="en" content=" The purpose of the research is to find out service quality and tuition fees on student satisfaction (partially or simultaneously). The type of this research is explanatory research. The population used in research is all 5,594 students of Budi Luhur University. The sampling technique used is proportional sampling. The number of samples used in this research is 110. SPSS is used as an analysis tool. 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Wahyudi </span> <span class="affiliation"> Universitas Budi Luhur, Indonesia </span> </li> </ul> </section> <section class="item doi"> <h2 class="label"> <i class="fa fa-external-link-square" style="margin: 0 0.25rem 0 0" aria-hidden="true"></i> DOI: </h2> <span class="value"> <a href="https://doi.org/10.31098/ijebce.v1i2.568"> https://doi.org/10.31098/ijebce.v1i2.568 </a> </span> </section> <section class="item keywords"> <h2 class="label"> Keywords: </h2> <span class="value"> Service Quality; Tuition Fee; Student Satisfaction </span> </section> <section class="item abstract"> <h2 class="label">Abstract</h2> <p> The purpose of the research is to find out service quality and tuition fees on student satisfaction (partially or simultaneously). The type of this research is explanatory research. The population used in research is all 5,594 students of Budi Luhur University. The sampling technique used is proportional sampling. The number of samples used in this research is 110. SPSS is used as an analysis tool. The result of this research shows that service quality influences student satisfaction, tuition fee influences student satisfaction, and service quality and tuition fee simultaneously influence student satisfaction.</p> </section> <div class="item downloads_chart"> <h3 class="label"> Downloads </h3> <div class="value"> <canvas class="usageStatsGraph" data-object-type="Submission" data-object-id="568"></canvas> <div class="usageStatsUnavailable" data-object-type="Submission" data-object-id="568"> Download data is not yet available. </div> </div> </div>  <a href="https://plu.mx/plum/a/?doi=10.31098/ijebce.v1i2.568" class="plumx-details" data-hide-when-empty="false" ></a>  <section class="item references"> <h2 class="label"> References </h2> <div class="value"> <p>Alma, Buchari. (2007). “Strategi Pemasaran Jasa Pendidikan Tinggi”, Bunga Rampai Strategik, Manajemen Bisnis berbasis hasil penelitian, Cetakan Kesatu, April 2007, Alfabeta, Bandung, p. 1 – 13. </p> <p>Hasan, H., & Illias, A. (2008). Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions. International Business Research, Vol.1 No. 3, 163-175. </p> <p>Malik, M. E., Danish, R. Q., & Usman, A. (2010). The Impact of Service Quality on Students' Satisfaction in Higher Education Institutes of Punjab. Journal of Management Research, Vol.2 No.2, 1-11. </p> <p>Maholtra, Naresh K., (1996), Marketing Research, Third Edition, Prentice-Hall, New Jersey. </p> <p>Mulyono, Bayu Hadyanto; Yoestin, Rini Nugraheni; Musofa Kamal. (2007). Analisis Pengaruh Kualitas Produk dan Kualitas Layanan Terhadap Kepuasan Konsumen (Studi Kasus Pada Perumahan Puri Mediterania Semarang). Jurnal Studi Manajemen Dan Organisasi. Vol.4; No. 2. Juli. Halamam 91. </p> <p>Putra, I Wayan Jaman Adi. 2009. Pengaruh Kualitas Pelayanan Terhadap Kinerja Kerelasian Nasabah. Jurnal Ekonomi Dan Bisnis. No.2. Juli. </p> <p>Solimun. (2002). Multivariate Analysis Sem, Lisrel dan Amos, Aplikasi Manajemen, Ekonomi Pembangunan, Psikologi, Sosial, Kedokteran dan Agrokompleks. Malang: UM. </p> <p>Suharyanto. (2018). Dampak Kualitas Pelayanan Dan Biaya Kuliah Terhadap Kepuasan Mahasiswa Universitas X Bandung. Ensais. Vol.1; No.1. Mei. </p> <p>Sutanto, J.E; Charly Honhdiyanto; Hari Minantyo. (2014). The Influence Service Quality, Product Quality To Customer Satisfaction (A Case Study At Modern Ritell In East Java). The First International Conference an Entrepreneurship. </p> <p>Tjiptono, Fandy. (1996). Manajemen Jasa. Yogyakarta: Andi Offset. </p> <p>Yessenia Dan Siregar. (2014). Pengaruh Kualitas Layanan Dan Produk Terhadap Kepuasan Serta Loyalitas Pelanggan Kentucky Fried Chiken Di Tangerang Selatan. Jurnal Manajemen Dan Organisasi. Vol 5 (3). 184-199. </p> <p>Wijaya, D. (2012). Pemasaran Jasa Pendidikan. Jakarta: Salemba. </p> </div> </section> </div> <div class="entry_details"> <div class="item cover_image"> <div class="sub_item"> <a href="https://journals.researchsynergypress.com/index.php/ijebce/issue/view/30"> <img src="https://journals.researchsynergypress.com/public/journals/7/cover_issue_30_en_US.png" alt=""> </a> </div> </div> <div class="item galleys"> <h2 class="pkp_screen_reader"> Downloads </h2> <ul class="value galleys_links"> <li> <a title="Download PDF Full Text" class="obj_galley_link pdf" href="https://journals.researchsynergypress.com/index.php/ijebce/article/view/568/204"> PDF </a> </li> </ul> </div> <div class="item published"> <h2 class="label"> Article Metrics </h2> <ul class="value galleys_links"> <li> <span class="fa fa-download"></span> 8 times </li> <li> <span class="fa fa-eye"></span> 136 times </li> </ul> </div> <div class="item published"> <section class="sub_item"> <h2 class="label"> <i class="fa fa-calendar"></i> Published </h2> <div class="value"> <span>July 31, 2021</span> </div> </section> </div>  <div class="item issue"> <section class="sub_item"> <h2 class="label"> <i class="fa fa-quote-left" aria-hidden="true"></i> Citation Check </h2> <span class="__dimensions_badge_embed__" data-doi="10.31098/ijebce.v1i2.568"data-legend="medium_circle"></span> <script async src="https://badge.dimensions.ai/badge.js" charset="utf-8"></script> </section> </div>  <div class="item citation"> <section class="sub_item citation_display"> <h2 class="label"> How to Cite </h2> <div class="value"> <div id="citationOutput" role="region" aria-live="polite"> <div class="csl-bib-body"> <div class="csl-entry">Murtiningsih, D. ., & Wahyudi, W. . 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border-bottom: 1px solid #aaa; background: #E8601E; color: white;"><span style="color: white;"><strong>JOURNAL METRIC</strong></span></p> <table style="width: 235px; height: 469px;"> <tbody> <tr style="height: 15px;"> <td style="width: 75%; height: 15px;"><span style="font-size: small;">Acceptance Rate :</span></td> <td style="width: 25%; text-align: center; height: 15px;"><strong>62 %</strong></td> </tr> <tr style="height: 15px;"> <td style="width: 75%; height: 15px;"><span style="font-size: small;">Review Speed :</span></td> <td style="width: 25%; text-align: center; height: 15px;"><a href="https://journals.researchsynergypress.com/index.php/ijebce/peerreviewprocess"><strong>10 weeks</strong></a></td> </tr> <tr style="height: 15px;"> <td style="width: 75%; height: 15px;"><span style="font-size: small;">Issue Per Year :</span></td> <td style="width: 25%; text-align: center; height: 15px;"><strong>2</strong></td> </tr> <tr style="height: 15px;"> <td style="width: 75%; height: 15px;"><span style="font-size: small;">Number of Volumes :</span></td> <td style="width: 25%; text-align: center; height: 15px;"><strong><span style="font-size: small;">4</span></strong></td> </tr> <tr style="height: 15px;"> <td style="width: 75%; height: 15px;"><span style="font-size: small;">Number of Issues :</span></td> <td style="width: 25%; text-align: center; height: 15px;"><strong>8</strong></td> </tr> <tr style="height: 15px;"> <td style="width: 75%; height: 15px;"><span style="font-size: small;">Number of Articles :</span></td> <td style="width: 25%; text-align: center; height: 15px;"><strong>53</strong></td> </tr> <tr style="height: 15px;"> <td style="width: 75%; height: 15px;"><span style="font-size: small;">Number of Reviewers :</span></td> <td style="width: 25%; text-align: center; height: 15px;"><strong>16</strong></td> </tr> <tr style="height: 15px;"> <td style="width: 75%; height: 15px;"><span style="font-size: small;">Number of Contributors :</span></td> <td style="width: 25%; text-align: center; height: 15px;"><strong>134</strong></td> </tr> <tr style="height: 15.525px;"> <td style="width: 75%; height: 15.525px;"><span style="font-size: small;">Contributing Countries :</span></td> <td style="width: 25%; text-align: center; height: 15.525px;"><strong>12</strong></td> </tr> <tr style="height: 15px;"> <td style="width: 75%; height: 15px;"><span style="font-size: small;">No.of Scopus Citations:</span></td> <td style="width: 25%; text-align: center; height: 15px;"><a href="https://journals.researchsynergypress.com/index.php/ijebce/scopus"><strong>19</strong></a></td> </tr> <tr style="height: 15px;"> <td style="width: 75%; height: 15px;"><span style="font-size: small;">No.of Google Citations:</span></td> <td style="width: 25%; text-align: center; height: 15px;"><a href="https://scholar.google.com/citations?hl=id&authuser=1&user=IDydSBIAAAAJ"><strong>180</strong></a></td> </tr> <tr style="height: 15px;"> <td style="width: 75%; height: 15px;"><span style="font-size: small;">Google h-index :</span></td> <td style="width: 25%; text-align: center; height: 15px;"><a href="https://scholar.google.com/citations?hl=id&authuser=1&user=IDydSBIAAAAJ"><strong>7</strong></a></td> </tr> <tr style="height: 15px;"> <td style="width: 75%; height: 15px;"><span style="font-size: small;">Google i10-index :</span></td> <td style="width: 25%; text-align: center; height: 15px;"><a href="https://scholar.google.com/citations?hl=id&authuser=1&user=IDydSBIAAAAJ"><strong>4</strong></a></td> </tr> <tr style="height: 15px;"> <td style="width: 75%; height: 15px;"><span style="font-size: small;">ICV :</span></td> <td style="width: 25%; text-align: center; height: 15px;"><a href="https://journals.indexcopernicus.com/search/details?id=125114"><strong>82.67</strong></a></td> </tr> <tr style="height: 15px;"> <td style="width: 75%; height: 15px;"><span style="font-size: small;">Abstract Views :</span></td> <td style="width: 25%; text-align: center; height: 15px;"> </td> </tr> <tr style="height: 15px;"> <td style="width: 75%; height: 15px;"><span style="font-size: small;">PDF Download :</span></td> <td style="width: 25%; text-align: center; height: 15px;"> </td> </tr> </tbody> </table> <p><span style="font-size: x-small;"><strong>UPDATE: </strong>November 1, 2024</span></p> </div> </div> </div> </div> <div class="pkp_structure_footer_wrapper" role="contentinfo"> <a id="pkp_content_footer"></a> <div class="pkp_structure_footer"> <div class="pkp_footer_content"> <p><strong>PUBLISHED BY:<br /></strong></p> <p><strong>STIE SURAKARTA & RESEARCH SYNERGY FOUNDATION</strong></p> <p><strong>International Journal of Entrepreneurship, Business and Creative Economy (IJEBCE). </strong></p> <p>Mailing Address: <br />Sekolah Tinggi Ilmu Ekonomi Surakarta <br />Jl. 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Influence Service Quality and Tuition Fee on Student Satisfaction During The Handling of Covid-19 Outbreak | International Journal of Entrepreneurship, Business and Creative Economy