LISTSERV Technical Support

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Systems</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/products/maestro_hardware.asp">Hardware Requirements</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/products/maestro_support.asp">Technical Support</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/products/maestro_remoteinstall.asp">Installation Service</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/products/maestro_demo.asp">LISTSERV Maestro Demo</a></li> </ul> </div> <div class="sub-bottom"> <a href="/web/20240605134520/https://lsoft.com/products/listserv_hpo.asp"><img src="/web/20240605134520im_/https://lsoft.com/images/navthumb_hpo.png" alt="LISTSERV HPO Special Offer" title="LISTSERV HPO Special Offer" style="width:100%"/></a> </div> </div> <div id="services" class="menuitem" onmouseover="showMenu('services')">Hosting</div> <div id="services-sub" class="services-sub"> <div class="sub-left"> <ul class="nav"> <li class="top"><a href="/web/20240605134520/https://lsoft.com/products/listplex.asp">ListPlex<br/>Email List Hosting</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/products/listplex_checklist.asp">Features</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/products/listplex_pricing.asp">Pricing</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/products/listplex_support.asp">Technical Support</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/products/listplex_flash_demo.asp">ListPlex Demo</a></li> </ul> </div> <div class="sub-right"> <ul class="nav"> <li class="top"><a href="/web/20240605134520/https://lsoft.com/products/listplex_maestro.asp">ListPlex Maestro<br/>Email Marketing Service</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/products/listplex_maestro_checklist.asp">Features</a></li> <li class="sub"><a 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Free</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/download/maestro.asp">LISTSERV Maestro</a></li> </ul> </div> </div> <div id="support" class="menuitem" onmouseover="showMenu('support')">Support</div> <div id="support-sub" class="support-sub"> <div class="sub-left"> <ul class="nav"> <li class="top"><a href="/web/20240605134520/https://lsoft.com/resources/resources.asp">Resource Center</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/resources/support.asp">Technical Support</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/resources/manuals.asp">Manuals</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/resources/learnlistserv.asp">Learn LISTSERV</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/resources/learnlistservmaestro.asp">Learn LISTSERV Maestro</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/resources/whitepaper.asp">White Papers</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/resources/tuneup.asp">Software Tune-Up</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/resources/remoteinstall.asp">Remote Installation</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/resources/renewals.asp">Renewal Details</a></li> <div class="sub-spacer"></div> <br/> <a href="/web/20240605134520/https://lsoft.com/courses/courses.asp"><img src="/web/20240605134520im_/https://lsoft.com/images/navthumb_learn.png" alt="Learn LISTSERV Email Course" title="Learn LISTSERV Email Course"/></a> </ul> </div> <div class="sub-right"> <ul class="nav"> <li class="top"><a href="/web/20240605134520/https://lsoft.com/products/tcservices.asp">Training and Consulting</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/products/training.asp">Training</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/products/consulting.asp">Consulting</a></li> </ul> <div class="sub-spacer"></div> <ul class="nav"> <li class="top"><a href="/web/20240605134520/https://lsoft.com/resources/techtip.asp">Tech Tips</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/resources/faq.asp">FAQs</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/resources/glossary.asp">Glossary of Email Terms</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/resources/optinlaws.asp">Opt-In Laws US, EU, CA</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/resources/gdpr.asp">GDPR Overview</a></li> </ul> <div class="sub-spacer"></div> <br/> <p class="center sub">Advance Your Skills:<br/>Sign Up for a Free Email Course</p> <div class="sub-spacer"></div> <div align="center"><input type="button" value="LISTSERV" onclick="location.href='/courses/learnlistserv.asp'" style="width: 160px"/></div> <div class="sub-spacer"></div> <div align="center"><input type="button" value="LISTSERV Maestro" 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src="/web/20240605134520im_/https://lsoft.com/images/navthumb_newsletter1.png" alt="Subscribe to the LISTSERV at Work Newsletter" title="Subscribe to the LISTSERV at Work Newsletter"/></a> <br/> <br/> <p class="center sub">Get the Latest News:<br/>Subscribe to the LISTSERV at Work Newsletter</p> <br/> <div align="center"><input type="button" value="SUBSCRIBE" onclick="location.href='http://web.archive.org/web/20240605134520/https://maestro.lsoft.com/list/subscribe.html?mContainer=277&mOwner=G1d1f1g&mListId=HL%23719'"/></div> <br/> </div> </div> <div id="customers" class="menuitem" onmouseover="showMenu('customers')">Customers</div> <div id="customers-sub" class="customers-sub"> <div class="sub-center"> <ul class="nav"> <li class="top"><a href="/web/20240605134520/https://lsoft.com/customers/customers.asp">Customer List</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/customers/casestudies.asp">Case Studies</a></li> <li class="sub"><a 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class="nav"> <li class="top"><a href="/web/20240605134520/https://lsoft.com/contact/contact.asp">Contact L-Soft</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/contact/econtact.asp?id=sales">Sales</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/contact/econtact.asp?id=support">Technical Support</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/contact/econtact.asp?id=training">Training</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/contact/econtact.asp?id=consulting">Consulting</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/contact/econtact.asp?id=pressinfo">Public Relations</a></li> <li class="sub"><a href="/web/20240605134520/https://lsoft.com/contact/econtact.asp?id=hr">Human Resources</a></li> </ul> <div class="sub-spacer"></div> <a href="/web/20240605134520/https://lsoft.com/contact/contact.asp"><img 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id="software-listserv-mobile-top">LISTSERV</li> <li> <ul id="software-listserv-mobile-menu"> <li class="subsubsub" onclick="location.href='/products/listserv.asp'">Overview</li> <li class="subsubsub" onclick="location.href='/products/listserv_checklist.asp'">Features</li> <li class="subsubsub" onclick="location.href='/products/listserv_license.asp'">Pricing</li> <li class="subsubsub" onclick="location.href='/products/listserv_os.asp'">Operating Systems</li> <li class="subsubsub" onclick="location.href='/products/listserv_hardware.asp'">Hardware Requirements</li> <li class="subsubsub" onclick="location.href='/products/listserv_support.asp'">Technical Support</li> <li class="subsubsub" onclick="location.href='/products/listserv_remoteinstall.asp'">Installation Service</li> <li class="subsubsub" onclick="location.href='/products/listserv_demo.asp'">LISTSERV Demo</li> </ul> </li> <li class="sub" onclick="location.href='/products/emailmarketing.asp'">Email Marketing</li> <li 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closed" onclick="showMobileSubmenu('2')" id="services-mobile-top">Hosting</li> <li> <ul id="services-mobile-menu" class="menu"> <li class="sub" onclick="location.href='/products/emaillisthosting.asp'">Email List Hosting</li> <li class="toptoptop closed" onclick="showMobileSubmenu('2a')" id="services-listplex-mobile-top">ListPlex</li> <li> <ul id="services-listplex-mobile-menu" class="menu"> <li class="subsubsub" onclick="location.href='/products/listplex.asp'">Overview</li> <li class="subsubsub" onclick="location.href='/products/listplex_checklist.asp'">Features</li> <li class="subsubsub" onclick="location.href='/products/listplex_pricing.asp'">Pricing</li> <li class="subsubsub" onclick="location.href='/products/listplex_support.asp'">Technical Support</li> <li class="subsubsub" onclick="location.href='/products/listplex_demo.asp'">ListPlex Demo</li> </ul> </li> <li class="toptoptop closed" onclick="showMobileSubmenu('2b')" id="services-maestro-mobile-top">ListPlex Maestro</li> <li> 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<li> <ul id="contact-mobile-menu" class="menu"> <li class="sub" onclick="location.href='/contact/contact.asp'">Contact L-Soft</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=sales'">Sales</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=support'">Technical Support</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=training'">Training</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=consulting'">Consulting</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=pressinfo'">Public Relations</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=hr'">Human Resources</li> </ul> </li> </ul> <form action="/web/20240605134520/https://lsoft.com/search/search.asp" method="post"> <table class="search"> <tr> <td class="leftcol"><input type="text" name="searchinput" placeholder="Search Site" class="searchinput"/></td> <td class="rightcol"><input type="submit" name="go" value="Search"/></td> </tr> </table> </form> </div> </div> </div> <div id="incontent" onmouseover="closeAllMenus()"> <div class="container"> <div id="inmainarea"> <div class="padding"> <div id="breadcrumbs"> <p class="breadcrumbs"><a href="emaillistsoftware.asp">Software</a> > <a href="listserv.asp">LISTSERV Email List Management Software</a> > <a href="/web/20240605134520/https://lsoft.com/products/listserv_support.asp">Technical Support</a></p><hr/> </div> <h1>LISTSERV Technical Support</h1> <img src="/web/20240605134520im_/https://lsoft.com/images/thumbnail_support_large2.jpg" alt="LISTSERV Technical Support" title="LISTSERV Technical Support" class="image-horizontal"/> <p>For an annual fee, LISTSERV customers can purchase technical support from <span class="nowrap">L-Soft</span>, which provides speedy, personal assistance from our expert support staff. The maintenance package for the Classic and HPO versions also includes free access to new versions.</p> <p>Additional services, including <a href="training.asp">training</a> and <a href="consulting.asp">consulting</a> and our 24x7 technical support service, are available upon request. Please contact your sales representative for more information.</p> <br/> <table class="fulltableframe"> <tr> <td class="contactbox bottom"><a href="http://web.archive.org/web/20240605134520/mailto:sales@lsoft.com"><img src="/web/20240605134520im_/https://lsoft.com/images/icon_email.png" alt="L-Soft Sales" title="L-Soft Sales" class="hide-xs"/></a></td> <td class="contactbox"><p class="item"><b>L-Soft Sales</b><br/><a href="http://web.archive.org/web/20240605134520/mailto:sales@lsoft.com">sales@lsoft.com</a></p></td> <td class="contactbox right"><a href="/web/20240605134520/https://lsoft.com/contact/econtact.asp?id=sales&p=listserv"><div class="button-margin"><span class="button-orange">CONTACT L-SOFT</span></div></a></td> </tr> </table> <br/> <br/> <h3>When is Coverage Available?</h3> <p>Support for our products and services is available on business days from 9 a.m. to 6 p.m. ET (U.S. Eastern Time) except during <span class="nowrap">L-Soft</span> holidays. View a list of <a href="javascript:openWindow('../resources/holidays.asp',360,600)"><span class="nowrap">L-Soft</span> holidays</a>.</p> <br/> <h3>What is Your Response Time?</h3> <p>During normal business hours, we will acknowledge your email inquiry within one hour after receiving it. Our acknowledgment may include the answer to your inquiry, a request for additional information, or a status report regarding the additional time needed for research.</p> <br/> <h3>L-Soft Technical Support Address</h3> <p>(Only for <span class="nowrap">L-Soft</span> customers with maintenance. Please include Customer ID number in email message. This will help us provide faster service.)</p> <br/> <table class="fulltableframe"> <tr> <td class="contactbox bottom"><a href="http://web.archive.org/web/20240605134520/mailto:support@lsoft.com"><img src="/web/20240605134520im_/https://lsoft.com/images/icon_email.png" alt="Technical Support" title="Technical Support" class="hide-xs"/></a></td> <td class="contactbox"><p class="item"><b>Technical Support</b><br/><a href="http://web.archive.org/web/20240605134520/mailto:support@lsoft.com">support@lsoft.com</a></p></td> <td class="contactbox right"><a href="/web/20240605134520/https://lsoft.com/contact/econtact.asp?id=support"><div class="button-margin"><span class="button-orange">CONTACT L-SOFT</span></div></a></td> </tr> </table> <br/> <br/> <h3>L-Soft Software Tune-Up</h3> <p>The <span class="nowrap">L-Soft</span> software tune-up is a complimentary and confidential annual technical review for LISTSERV and LISTSERV Maestro customers with current maintenance. The software tune-up is a great way to be certain that you are using email best practices, the latest version of the software and that all your systems are configured for optimal performance.</p> <br/> <table class="fulltableframe"> <tr> <td class="contactbox bottom"><a href="http://web.archive.org/web/20240605134520/mailto:tuneup@lsoft.com"><img src="/web/20240605134520im_/https://lsoft.com/images/icon_email.png" alt="Technical Support" title="Technical Support" class="hide-xs"/></a></td> <td class="contactbox"><p class="item"><b>Software Tune-Up</b><br/><a href="http://web.archive.org/web/20240605134520/mailto:tuneup@lsoft.com">tuneup@lsoft.com</a></p></td> <td class="contactbox right"><a href="/web/20240605134520/https://lsoft.com/contact/econtact.asp?id=tuneup"><div class="button-margin"><span class="button-orange">CONTACT L-SOFT</span></div></a></td> </tr> </table> <br/> <br/> <p class="center"><a href="listserv.asp">LISTSERV Overview</a> <span class="boilerplate-spacer"></span> 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