Multi-Channel Support - Digital Agent

<!DOCTYPE html> <html lang="en-US"> <head>  <script nitro-exclude async src="https://cdn.cookielaw.org/consent/a4ac16da-bd79-4d05-a019-1cdaa3a7c596-test/OtAutoBlock.js"></script> <script nitro-exclude async src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" charset="UTF-8" data-domain-script="a4ac16da-bd79-4d05-a019-1cdaa3a7c596-test"></script> <script nitro-exclude async> function OptanonWrapper() { } </script>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-KJDM6DDJ');</script> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="google-site-verification" content="Yi4B4zn5dEsuqgWJ-S_JXM-ly-0sZYQdfqiW5gUdUJI" /> <link rel="canonical" href="https://www.symphonyai.com/itsm/digital-agent/multi-channel-support/" /> <link rel="profile" href="https://gmpg.org/xfn/11"> <link rel="icon" type="image/x-icon" href="https://www.symphonyai.com/wp-content/themes/symphonyai/assets/img/sai-2022-icon.ico"> <link rel="icon" type="image/svg+xml" href="https://www.symphonyai.com/wp-content/themes/symphonyai/assets/img/sai-2022-icon.svg"> <meta name='robots' content='index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1' />  <title>Multi-Channel Support - Digital Agent - SymphonyAI</title> <meta name="description" content="Ensure seamless customer interactions across various communication channels such as Microsoft Teams, embeddable Webchat, Slack, Google chat" /> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="article" /> <meta property="og:title" content="Multi-Channel Support" /> <meta property="og:description" content="Ensure seamless customer interactions across various communication channels such as Microsoft Teams, embeddable Webchat, Slack, Google chat" /> <meta property="og:url" content="https://www.symphonyai.com/itsm/digital-agent/multi-channel-support/" /> <meta property="og:site_name" content="SymphonyAI" /> <meta property="article:modified_time" content="2024-09-19T10:40:22+00:00" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:label1" content="Est. reading time" /> <meta name="twitter:data1" content="1 minute" /> <script type="application/ld+json" class="yoast-schema-graph">{"@context":"https://schema.org","@graph":[{"@type":"WebPage","@id":"https://www.symphonyai.com/itsm/digital-agent/multi-channel-support/","url":"https://www.symphonyai.com/itsm/digital-agent/multi-channel-support/","name":"Multi-Channel Support - Digital Agent - SymphonyAI","isPartOf":{"@id":"https://www.symphonyai.com/#website"},"primaryImageOfPage":{"@id":"https://www.symphonyai.com/itsm/digital-agent/multi-channel-support/#primaryimage"},"image":{"@id":"https://www.symphonyai.com/itsm/digital-agent/multi-channel-support/#primaryimage"},"thumbnailUrl":"https://www.symphonyai.com/wp-content/uploads/Multi-Channel-Support.svg","datePublished":"2024-07-01T15:34:31+00:00","dateModified":"2024-09-19T10:40:22+00:00","description":"Ensure seamless customer interactions across various communication channels such as Microsoft Teams, embeddable Webchat, Slack, Google chat","breadcrumb":{"@id":"https://www.symphonyai.com/itsm/digital-agent/multi-channel-support/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https://www.symphonyai.com/itsm/digital-agent/multi-channel-support/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https://www.symphonyai.com/itsm/digital-agent/multi-channel-support/#primaryimage","url":"https://www.symphonyai.com/wp-content/uploads/Multi-Channel-Support.svg","contentUrl":"https://www.symphonyai.com/wp-content/uploads/Multi-Channel-Support.svg","caption":"Multi-Channel Support"},{"@type":"BreadcrumbList","@id":"https://www.symphonyai.com/itsm/digital-agent/multi-channel-support/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.symphonyai.com/"},{"@type":"ListItem","position":2,"name":"Enterprise IT","item":"https://www.symphonyai.com/itsm/"},{"@type":"ListItem","position":3,"name":"Digital Agent","item":"https://www.symphonyai.com/itsm/digital-agent/"},{"@type":"ListItem","position":4,"name":"Multi-Channel Support"}]},{"@type":"WebSite","@id":"https://www.symphonyai.com/#website","url":"https://www.symphonyai.com/","name":"SymphonyAI","description":"","publisher":{"@id":"https://www.symphonyai.com/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://www.symphonyai.com/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https://www.symphonyai.com/#organization","name":"SymphonyAI","url":"https://www.symphonyai.com/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https://www.symphonyai.com/#/schema/logo/image/","url":"https://www.symphonyai.com/wp-content/uploads/cropped-sai-logo-v3-2-48px.png","contentUrl":"https://www.symphonyai.com/wp-content/uploads/cropped-sai-logo-v3-2-48px.png","width":48,"height":48,"caption":"SymphonyAI"},"image":{"@id":"https://www.symphonyai.com/#/schema/logo/image/"}}]}</script>  <style id='wp-emoji-styles-inline-css' type='text/css'> img.wp-smiley, img.emoji { display: inline !important; border: none !important; box-shadow: none !important; height: 1em !important; width: 1em !important; margin: 0 0.07em !important; vertical-align: -0.1em !important; background: none !important; padding: 0 !important; } </style> <link rel='stylesheet' id='wp-block-library-css' href='https://www.symphonyai.com/wp-includes/css/dist/block-library/style.min.css?ver=e7c3e5135664e07231a497639b82548c' type='text/css' media='all' /> <style id='classic-theme-styles-inline-css' type='text/css'> /*! This file is auto-generated */ .wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none} </style> <style id='global-styles-inline-css' type='text/css'> :root{--wp--preset--aspect-ratio--square: 1;--wp--preset--aspect-ratio--4-3: 4/3;--wp--preset--aspect-ratio--3-4: 3/4;--wp--preset--aspect-ratio--3-2: 3/2;--wp--preset--aspect-ratio--2-3: 2/3;--wp--preset--aspect-ratio--16-9: 16/9;--wp--preset--aspect-ratio--9-16: 9/16;--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #FFF;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--color--blue: #59BACC;--wp--preset--color--green: #58AD69;--wp--preset--color--orange: #FFBC49;--wp--preset--color--red: #E2574C;--wp--preset--color--transparent: transparent;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgba(6,147,227,1) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgba(255,105,0,1) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--font-size--small: 13px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 36px;--wp--preset--font-size--x-large: 42px;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgba(255, 255, 255, 1), 6px 6px rgba(0, 0, 0, 1);--wp--preset--shadow--crisp: 6px 6px 0px rgba(0, 0, 0, 1);}:where(.is-layout-flex){gap: 0.5em;}:where(.is-layout-grid){gap: 0.5em;}body .is-layout-flex{display: flex;}.is-layout-flex{flex-wrap: wrap;align-items: center;}.is-layout-flex > :is(*, div){margin: 0;}body .is-layout-grid{display: grid;}.is-layout-grid > :is(*, div){margin: 0;}:where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;}:where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;} :where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;} :where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;} :root :where(.wp-block-pullquote){font-size: 1.5em;line-height: 1.6;} </style> <link rel='stylesheet' id='dashicons-css' href='https://www.symphonyai.com/wp-includes/css/dashicons.min.css?ver=e7c3e5135664e07231a497639b82548c' type='text/css' media='all' /> <link rel='stylesheet' id='wpg-main-style-css' href='https://www.symphonyai.com/wp-content/plugins/wp_glossary/assets/css/style.css?ver=e7c3e5135664e07231a497639b82548c' type='text/css' media='all' /> <link rel='stylesheet' id='search-filter-plugin-styles-css' href='https://www.symphonyai.com/wp-content/plugins/search-filter-pro/public/assets/css/search-filter.min.css?ver=2.5.17' type='text/css' media='all' /> <link rel='stylesheet' id='weglot-css-css' href='https://www.symphonyai.com/wp-content/plugins/weglot/dist/css/front-css.css?ver=4.2.9' type='text/css' media='all' /> <link rel='stylesheet' id='new-flag-css-css' href='https://www.symphonyai.com/wp-content/plugins/weglot/app/styles/new-flags.css?ver=4.2.9' type='text/css' media='all' /> <link rel='stylesheet' id='swiper-css' href='https://www.symphonyai.com/wp-content/themes/symphonyai/assets/css/swiper/swiper-bundle.min.css' type='text/css' media='all' /> <link rel='stylesheet' id='lightbox-css' href='https://www.symphonyai.com/wp-content/themes/symphonyai/assets/plugins/lightbox/ekko-lightbox.css' type='text/css' media='all' /> <link rel='stylesheet' id='bf-master-css' href='https://www.symphonyai.com/wp-content/themes/symphonyai/assets/build/baunfire-master.css?ver=3.20.0' type='text/css' media='all' /> <link rel='stylesheet' id='wp-pagenavi-css' href='https://www.symphonyai.com/wp-content/plugins/wp-pagenavi/pagenavi-css.css?ver=2.70' type='text/css' media='all' /> <style id='block-visibility-screen-size-styles-inline-css' type='text/css'> /* Large screens (desktops, 992px and up) */ @media ( min-width: 992px ) { .block-visibility-hide-large-screen { display: none !important; } } /* Medium screens (tablets, between 768px and 992px) */ @media ( min-width: 768px ) and ( max-width: 991.98px ) { .block-visibility-hide-medium-screen { display: none !important; } } /* Small screens (mobile devices, less than 768px) */ @media ( max-width: 767.98px ) { .block-visibility-hide-small-screen { display: none !important; } } </style> <link rel='stylesheet' id='nylon-styles-css' href='https://www.symphonyai.com/wp-content/themes/symphonyai/assets/build/style.css?ver=3.20.0' type='text/css' media='all' /> <link rel='stylesheet' id='tailwind-css' href='https://www.symphonyai.com/wp-content/themes/symphonyai/assets/build/tailwind.css?ver=3.20.0' type='text/css' media='all' /> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/vendor/react.min.js?ver=18.3.1" id="react-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/vendor/react-jsx-runtime.min.js?ver=18.3.1" id="react-jsx-runtime-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/autop.min.js?ver=9fb50649848277dd318d" id="wp-autop-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/blob.min.js?ver=9113eed771d446f4a556" id="wp-blob-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/block-serialization-default-parser.min.js?ver=14d44daebf663d05d330" id="wp-block-serialization-default-parser-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/hooks.min.js?ver=2810c76e705dd1a53b18" id="wp-hooks-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/deprecated.min.js?ver=e1f84915c5e8ae38964c" id="wp-deprecated-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/dom.min.js?ver=4ecffbffba91b10c5c7a" id="wp-dom-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.3.1" id="react-dom-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/escape-html.min.js?ver=6561a406d2d232a6fbd2" id="wp-escape-html-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/element.min.js?ver=cb762d190aebbec25b27" id="wp-element-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/is-shallow-equal.min.js?ver=e0f9f1d78d83f5196979" id="wp-is-shallow-equal-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/i18n.min.js?ver=5e580eb46a90c2b997e6" id="wp-i18n-js"></script> <script type="text/javascript" id="wp-i18n-js-after"> /* <![CDATA[ */ wp.i18n.setLocaleData( { 'text direction\u0004ltr': [ 'ltr' ] } ); /* ]]> */ </script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/keycodes.min.js?ver=034ff647a54b018581d3" id="wp-keycodes-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/priority-queue.min.js?ver=9c21c957c7e50ffdbf48" id="wp-priority-queue-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/compose.min.js?ver=b8d54449305350b51869" id="wp-compose-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/private-apis.min.js?ver=17a2e640b653d742da6e" id="wp-private-apis-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/redux-routine.min.js?ver=a0a172871afaeb261566" id="wp-redux-routine-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/data.min.js?ver=7c62e39de0308c73d50c" id="wp-data-js"></script> <script type="text/javascript" id="wp-data-js-after"> /* <![CDATA[ */ ( function() { var userId = 0; var storageKey = "WP_DATA_USER_" + userId; wp.data .use( wp.data.plugins.persistence, { storageKey: storageKey } ); } )(); /* ]]> */ </script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/html-entities.min.js?ver=2cd3358363e0675638fb" id="wp-html-entities-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/dom-ready.min.js?ver=f77871ff7694fffea381" id="wp-dom-ready-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/a11y.min.js?ver=d90eebea464f6c09bfd5" id="wp-a11y-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/rich-text.min.js?ver=4021b9e4e9ef4d3cd868" id="wp-rich-text-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/shortcode.min.js?ver=b7747eee0efafd2f0c3b" id="wp-shortcode-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/dist/blocks.min.js?ver=0d232d232463200f5cfd" id="wp-blocks-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-AB001/scripts.js?ver=1.0" id="acf-gtb-ab001-script-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-AB002/scripts.js?ver=1.0" id="acf-gtb-ab002-script-2-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-AB004/scripts.js?ver=1.0" id="acf-gtb-ab004-script-2-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-AB010/scripts.js?ver=1.0" id="acf-gtb-ab010-script-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-AB014/scripts.js?ver=1.0" id="acf-gtb-ab014-script-2-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-AB015/scripts.js?ver=1.0" id="acf-gtb-ab015-script-2-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-AB017/scripts.js?ver=1.0" id="acf-gtb-ab017-script-2-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-AB018/scripts.js?ver=1.0" id="acf-gtb-ab018-script-2-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-BN001/scripts.js?ver=1.0" id="acf-gtb-bn001-script-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-BN002/scripts.js?ver=1.0" id="acf-gtb-bn002-script-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-DATA003/scripts.js?ver=1.0" id="acf-gtb-data003-script-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-FR004/scripts.js?ver=1.0" id="acf-gtb-fr004-script-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-FR005/scripts.js?ver=1.0" id="acf-gtb-fr005-script-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-HR001/scripts.js?ver=1.0" id="acf-gtb-hr001-script-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-HR002/scripts.js?ver=1.0" id="acf-gtb-hr002-script-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-HR005/scripts.js?ver=1.0" id="acf-gtb-hr005-script-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-LOG001/scripts.js?ver=1.0" id="acf-gtb-log001-script-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-SL004/scripts.js?ver=1.0" id="acf-gtb-sl004-script-3-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-SL005/scripts.js?ver=1.0" id="acf-gtb-sl005-script-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-TXT004/scripts.js?ver=1.0" id="acf-gtb-txt004-script-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/blocks/GTB-VID001/scripts.js?ver=1.0" id="acf-gtb-vid001-script-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/jquery/jquery.min.js?ver=3.7.1" id="jquery-core-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.4.1" id="jquery-migrate-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/plugins/wp_glossary/assets/js/mixitup.min.js?ver=e7c3e5135664e07231a497639b82548c" id="wpg-mixitup-script-js"></script> <script type="text/javascript" id="wpg-main-script-js-extra"> /* <![CDATA[ */ var wpg = {"animation":"1","is_tooltip":"","tooltip_theme":"default","tooltip_animation":"fade","tooltip_position":"top","tooltip_is_arrow":"","tooltip_min_width":"250","tooltip_max_width":"500","tooltip_speed":"350","tooltip_delay":"200","tooltip_is_touch_devices":""}; /* ]]> */ </script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/plugins/wp_glossary/assets/js/scripts.js?ver=e7c3e5135664e07231a497639b82548c" id="wpg-main-script-js"></script> <script type="text/javascript" id="search-filter-plugin-build-js-extra"> /* <![CDATA[ */ var SF_LDATA = {"ajax_url":"https:\/\/www.symphonyai.com\/wp-admin\/admin-ajax.php","home_url":"https:\/\/www.symphonyai.com\/","extensions":[]}; /* ]]> */ </script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/plugins/search-filter-pro/public/assets/js/search-filter-build.min.js?ver=2.5.17" id="search-filter-plugin-build-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/plugins/search-filter-pro/public/assets/js/chosen.jquery.min.js?ver=2.5.17" id="search-filter-plugin-chosen-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/plugins/weglot/dist/front-js.js?ver=4.2.9" id="wp-weglot-js-js"></script> <style> .ppw-ppf-input-container { background-color: !important; padding: px!important; border-radius: px!important; } .ppw-ppf-input-container div.ppw-ppf-headline { font-size: px!important; font-weight: !important; color: !important; } .ppw-ppf-input-container div.ppw-ppf-desc { font-size: px!important; font-weight: !important; color: !important; } .ppw-ppf-input-container label.ppw-pwd-label { font-size: px!important; font-weight: !important; color: !important; } div.ppwp-wrong-pw-error { font-size: px!important; font-weight: !important; color: #dc3232!important; background: !important; } .ppw-ppf-input-container input[type='submit'] { color: !important; background: !important; } .ppw-ppf-input-container input[type='submit']:hover { color: !important; background: !important; } .ppw-ppf-desc-below { font-size: px!important; font-weight: !important; color: !important; } </style> <style> .ppw-form { background-color: !important; padding: px!important; border-radius: px!important; } .ppw-headline.ppw-pcp-pf-headline { font-size: px!important; font-weight: !important; color: !important; } .ppw-description.ppw-pcp-pf-desc { font-size: px!important; font-weight: !important; color: !important; } .ppw-pcp-pf-desc-above-btn { display: block; } .ppw-pcp-pf-desc-below-form { font-size: px!important; font-weight: !important; color: !important; } .ppw-input label.ppw-pcp-password-label { font-size: px!important; font-weight: !important; color: !important; } .ppw-form input[type='submit'] { color: !important; background: !important; } .ppw-form input[type='submit']:hover { color: !important; background: !important; } div.ppw-error.ppw-pcp-pf-error-msg { font-size: px!important; font-weight: !important; color: #dc3232!important; background: !important; } </style> <style type="text/css"> .wpg-list-block h3 { background-color:#f4f4f4; color:#777777; ; } </style> <link rel="alternate" href="https://www.symphonyai.com/itsm/digital-agent/multi-channel-support/" hreflang="en"/> <link rel="alternate" href="https://www.symphonyai.com/de/itsm/digital-agent/multi-channel-support/" hreflang="de"/> <link rel="alternate" href="https://www.symphonyai.com/fr/itsm/digital-agent/multi-channel-support/" hreflang="fr"/> <link rel="alternate" href="https://www.symphonyai.com/es/itsm/digital-agent/multi-channel-support/" hreflang="es"/> <style id="wpsp-style-frontend"></style> <link rel="icon" href="https://www.symphonyai.com/wp-content/uploads/cropped-sai-logo-v3-60x60.png" sizes="32x32" /> <link rel="icon" href="https://www.symphonyai.com/wp-content/uploads/cropped-sai-logo-v3-300x300.png" sizes="192x192" /> <link rel="apple-touch-icon" href="https://www.symphonyai.com/wp-content/uploads/cropped-sai-logo-v3-300x300.png" /> <meta name="msapplication-TileImage" content="https://www.symphonyai.com/wp-content/uploads/cropped-sai-logo-v3-300x300.png" /> </head> <body data-rsssl=1 class="page-template page-template-template-baunfire page-template-template-baunfire-php page page-id-62414 page-child parent-pageid-38885 wp-custom-logo baunfire-homepage wp-schema-pro-2.7.23 multi-channel-support"> <header class="navbar-expand-xl symphonyai-navbar fixed "> <div class="header-inner container px-0"> <nav class="header-nav" aria-label="Main navigation"> <div class="header-mobile"> <a class="navbar-brand" href="https://www.symphonyai.com" aria-label="Symphony AI"> <img src="https://www.symphonyai.com/wp-content/uploads/symphonyai-color-logo.svg" alt="" /> </a> <button class="navbar-toggler" type="button" data-bs-toggle="collapse" data-bs-target="#navbar" aria-controls="navbar" aria-expanded="false" aria-label="Toggle navigation"> <svg role="img" class="icon-hamburger" width="27" height="16" viewBox="0 0 27 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <title>Icon Svg</title> <rect width="27" height="2" rx="1" fill="#0074E8" /> <rect x="5" y="7" width="22" height="2" rx="1" fill="#0074E8" /> <rect x="10" y="14" width="17" height="2" rx="1" fill="#0074E8" /> </svg> <svg role="img" class="icon-close" width="17" height="18" viewBox="0 0 17 18" fill="none" xmlns="http://www.w3.org/2000/svg"> <title>Icon Svg</title> <rect x="0.0292969" y="16.071" width="22" height="2" rx="1" transform="rotate(-45 0.0292969 16.071)" fill="#0074E8" /> <rect width="22" height="2" rx="1" transform="matrix(-0.707107 -0.707107 -0.707107 0.707107 17 16.5564)" fill="#0074E8" /> </svg> </button> </div> <div class="normal-dropdown-menu desktop:justify-end justify-between"> <ul class="navbar-nav menu desktop:h-auto max-lg:!h-[88%]"> <li class="menu-item desktop:h-full !relative"> <a href="https://www.symphonyai.com/products" class="nav-link ">Products</a> </li> <li class="menu-item dropdown desktop:h-full !relative"> <a href="https://www.symphonyai.com/industries" class="nav-link dropdown-item mob-disable-link ">Industries</a> <div class="dropdown-menu dropdown-menu-main hidden"> <div class="w-full flex"> <div class="w-full desktop:min-w-[200px]"> <ul class=""> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/industries" title="Overview"> <div class="heading-title"> <div class="heading-link labels-group"> <span> <i style="background-color: #ff8b0c"></i> Overview </span> </div> </div> <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/retail-cpg" title="Retail CPG"> <div class="heading-title"> <div class="heading-link labels-group"> <span> <i style="background-color: #00e8c4"></i> Retail CPG </span> </div> </div> <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/financial-services" title="Financial Services"> <div class="heading-title"> <div class="heading-link labels-group"> <span> <i style="background-color: #0074e8"></i> Financial Services </span> </div> </div> <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/trading-investing" title="Trading and Investing"> <div class="heading-title"> <div class="heading-link labels-group"> <span> <i style="background-color: #1eacfc"></i> Trading and Investing </span> </div> </div> <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/industrial" title="Industrial"> <div class="heading-title"> <div class="heading-link labels-group"> <span> <i style="background-color: #ffb600"></i> Industrial </span> </div> </div> <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/media" title="Media"> <div class="heading-title"> <div class="heading-link labels-group"> <span> <i style="background-color: #fb24a9"></i> Media </span> </div> </div> <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/itsm" title="Enterprise IT - ITSM/ITAM"> <div class="heading-title"> <div class="heading-link labels-group"> <span> <i style="background-color: #a933fb"></i> Enterprise IT - ITSM/ITAM </span> </div> </div> <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> </ul> </div> </div> </div> </li> <li class="menu-item dropdown desktop:h-full !relative"> <a href="https://www.symphonyai.com/ai-strategy" class="nav-link dropdown-item mob-disable-link ">AI strategy</a> <div class="dropdown-menu dropdown-menu-main hidden"> <div class="w-full flex"> <div class="w-full desktop:min-w-[200px]"> <ul class=""> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/ai-strategy" title="Overview"> Overview <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item dropdown h-full !relative has-children max-lg:mt-[5px]"> <a data-dd="2" class="relative group show-dropdown dropdown-item text-nowrap parent-item cursor-pointer !text-[16px] max-lg:!pl-[20px] max-lg:!mt-[5px] "> Eureka AI platform <img class="block rotate-[-90deg] absolute max-lg:right-[7px] right-[20px]" src="https://www.symphonyai.com/wp-content/themes/symphonyai/assets/img/arrow-down-2.svg" /> </a> <div class="dropdown-menu lg:hidden block lg:!left-[102%] lg:!top-[-8px] max-lg:!pt-0"> <ul> <li class="menu-item max-lg:!pl-[20px] max-lg:!pr-0 max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/ai-strategy/ai-platform" title="Overview"> Overview </a> </li> <li class="menu-item max-lg:!pl-[20px] max-lg:!pr-0 max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/ai-strategy/ai-platform/intelligent-data" title="Intelligent data layer"> Intelligent data layer </a> </li> <li class="menu-item max-lg:!pl-[20px] max-lg:!pr-0 max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/ai-strategy/ai-platform/generative-ai" title="Generative AI data layer"> Generative AI data layer </a> </li> <li class="menu-item max-lg:!pl-[20px] max-lg:!pr-0 max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/ai-strategy/ai-platform/predictive-ai" title="Predictive AI data layer"> Predictive AI data layer </a> </li> <li class="menu-item max-lg:!pl-[20px] max-lg:!pr-0 max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/ai-strategy/ai-platform/dynamic-ui-ux" title="Dynamic UI/UX"> Dynamic UI/UX </a> </li> </ul> </div> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/ai-strategy/generative-ai" title="Generative AI"> Generative AI <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/ai-strategy/predictive-ai" title="Predictive AI"> Predictive AI <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> </ul> </div> </div> </div> </li> <li class="menu-item dropdown desktop:h-full !relative"> <a href="https://www.symphonyai.com/resources" class="nav-link dropdown-item mob-disable-link ">Resources</a> <div class="dropdown-menu dropdown-menu-main hidden"> <div class="w-full flex"> <div class="w-full desktop:min-w-[450px]"> <ul class="grid desktop:grid-cols-2 grid-cols-1"> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/resources" title="All resources"> All resources <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/resources/?_sft_types=analyst-report" title="Analyst reports"> Analyst reports <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/resources/?_sft_types=blog" title="Blog"> Blog <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/resources/?_sft_types=byline" title="Bylines"> Bylines <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/resources/?_sft_types=case-study" title="Case studies"> Case studies <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/resources/?_sft_types=data-sheet" title="Data sheets"> Data sheets <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/glossary" title="Glossary"> Glossary <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/resources/?_sft_types=podcast" title="Podcasts"> Podcasts <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/resources/?_sft_types=video" title="Videos"> Videos <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/resources/?_sft_types=webinar" title="Webinars"> Webinars <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/resources/?_sft_types=white-paper" title="White papers"> White papers <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> </ul> </div> </div> </div> </li> <li class="menu-item dropdown desktop:h-full !relative"> <a href="https://www.symphonyai.com/about" class="nav-link dropdown-item mob-disable-link ">Company</a> <div class="dropdown-menu dropdown-menu-main hidden"> <div class="w-full flex"> <div class="w-full desktop:min-w-[200px]"> <ul class=""> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/about" title="About us"> About us <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/news" title="Newsroom"> Newsroom <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/events" title="Events"> Events <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/customers" title="Customers"> Customers <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/industry-recognition" title="Recognition"> Recognition <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/partners" title="Partners"> Partners <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/leadership" title="Leadership"> Leadership <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/careers" title="Careers"> Careers <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> <li class="menu-item max-lg:mt-[5px]"> <a class="menu-item__link text-nowrap " href="https://www.symphonyai.com/contact-us" title="Contact us"> Contact us <svg class="hidden absolute right-[20px]" xmlns="http://www.w3.org/2000/svg" width="26" height="15" viewBox="0 0 26 15" fill="none"> <path d="M18.913 1.5L25 7.5M25 7.5L18.913 13.5M25 7.5L1 7.5" stroke="#0074E8" stroke-linecap="square" /> </svg> </a> </li> </ul> </div> </div> </div> </li> <li class="menu-item1 desktop:block hidden"> <a href="/get-started/" class="btn btn-primary mb-0" title="Get started"> <span>Get started</span> </a> </li> </ul> <div class="desktop:hidden block desktop:mx-0 mx-[20px] desktop:mt-0 mt-[20px]"> <a href="/get-started/" class="btn btn-primary mb-0" title="Get started"> <span>Get started</span> </a> </div> </div> </nav> </div> </header> <div class="submenu fixed"> <div class="container"> <div class="row"> <div class="col-span-12 submenu__wrapper"> <div class="solution-heading heading-link labels-group"> <a href="https://www.symphonyai.com/itsm/"> <span> <i style="background-color: #a933fb"></i> <div class="heading-description">Enterprise IT - ITSM/ITAM</div> </span> </a> </div> <div class="acf-nav-menu"><ul id="menu-solutions-enterprise-it" class="menu"><li id="menu-item-55498" class="mob-overview hidden menu-item menu-item-type-custom menu-item-object-custom menu-item-55498"><a href="https://www.symphonyai.com/itsm/">Overview</a></li> <li id="menu-item-58250" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-58250"><a href="https://www.symphonyai.com/itsm/whats-new/">What’s new</a></li> <li id="menu-item-55251" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-55251"><a href="#">Platform</a> <ul class="sub-menu"> <li id="menu-item-55252" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-55252"><a href="https://www.symphonyai.com/itsm/apex-platform/">Apex Platform</a></li> <li id="menu-item-55253" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-55253"><a href="https://www.symphonyai.com/itsm/design-studio/">Design Studio</a></li> <li id="menu-item-55254" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-55254"><a href="https://www.symphonyai.com/itsm/discovery/">Discovery</a></li> <li id="menu-item-55255" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-55255"><a href="https://www.symphonyai.com/itsm/integration-hub/">Integration Hub</a></li> <li id="menu-item-55256" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-55256"><a href="https://www.symphonyai.com/security-trust/">Security Trust</a></li> </ul> </li> <li id="menu-item-55246" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-55246"><a href="#">Products</a> <ul class="sub-menu"> <li id="menu-item-55247" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-55247"><a href="https://www.symphonyai.com/itsm/it-service-management/">IT Service Management</a></li> <li id="menu-item-55248" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-55248"><a href="https://www.symphonyai.com/itsm/it-asset-management/">IT Asset Management</a></li> <li id="menu-item-55249" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-55249"><a href="https://www.symphonyai.com/itsm/digital-agent/">Digital Agent</a></li> <li id="menu-item-55250" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-55250"><a href="https://www.symphonyai.com/itsm/service-automation/">Service Automation</a></li> <li id="menu-item-68441" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-68441"><a href="https://www.symphonyai.com/itsm/enterprise-copilot/">Copilot</a></li> </ul> </li> <li id="menu-item-55257" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-55257"><a href="https://www.symphonyai.com/itsm/resources/">Resources</a></li> <li id="menu-item-55541" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-55541"><a href="https://www.symphonyai.com/itsm/events/">Events</a></li> </ul></div> </div> </div> </div> <style type="text/css"> @media(min-width: 1200px) { .acf-nav-menu .menu .menu-item:hover::before, .acf-nav-menu .menu .menu-item.current-menu-parent::before { background-color: #a933fb; } .acf-nav-menu .menu .menu-item.menu-item-has-children.current-menu-parent::before, .acf-nav-menu .menu .menu-item.menu-item-has-children.active::before, .acf-nav-menu .menu > .menu-item.current-menu-item::before { background-color: #a933fb; } } .symphonyai-navbar.js-scrolled { top: -86px; } @media(max-width:1199px) { .symphonyai-navbar.js-scrolled { top: -67px; } body.baunfire-homepage .section:first-of-type, body.baunfire-homepage .section:not(.section-hero):first-of-type { padding-top: 150px !important; } } </style> <script> jQuery(function(){ var mainNav = jQuery('.symphonyai-navbar'); var lastScrollTop = mainNav.height(); jQuery(window).scroll(function(){ var st = jQuery(this).scrollTop(); if(st != 0 && st > 0 && st > lastScrollTop){ mainNav.addClass('js-scrolled'); jQuery('.submenu').addClass('js-scrolled'); } else { mainNav.removeClass('js-scrolled'); jQuery('.submenu').removeClass('js-scrolled'); } lastScrollTop = st; }); if(jQuery(window).width() < 1199) { jQuery('.submenu .solution-heading').on('click', function(e) { e.preventDefault(); jQuery(this).toggleClass('active'); jQuery(this).next().toggleClass('show'); }); jQuery('.submenu').find('.mob-overview').removeClass('hidden'); } else { jQuery('.submenu').find('.mob-overview').addClass('hidden'); } }); </script> </div> <main class="homepage">  <section id="block_57812ef21875d07aa9e4bb6caca71d3f" class="section section-hero block_HR003 bg-transparent" > <div class="container"> <div class="row items-center"> <div class="md:col-span-6 col-span-12 flex items-center"> <div class="block-caption"> <h1 class="heading-default heading-2 !mb-0"> Multi-Channel Support </h1> <div class="text-paragraph sub-heading mb-0 "> <p><span class="TextRun SCXW259953013 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW259953013 BCX0">Expand</span><span class="NormalTextRun SCXW259953013 BCX0"> your reach and enhanc</span><span class="NormalTextRun SCXW259953013 BCX0">e</span><span class="NormalTextRun SCXW259953013 BCX0"> customer interactions</span><span class="NormalTextRun SCXW259953013 BCX0"> by providing multi-channel support.</span></span></p> </div> <div class="flex button-block"> <a href="https://www.symphonyai.com/itsm/get-started/" class="btn btn-primary" title="Get in touch" target=""> <span>Get in touch</span> </a> </div> </div> </div> <div class="md:col-start-8 md:col-end-13 col-span-12 flex"> <div class="block-media"> <img decoding="async" class="bg-img" src="https://www.symphonyai.com/wp-content/uploads/Multi-Channel-Support.svg" alt="Multi-Channel Support" /> </div> </div> </div> </div> </section> <section class="section block_AB010 overflow-hidden bg-default "> <div class="container relative z-[2]"> <div class="row"> <div class="col-span-12"> <div class="block-caption"> <h3 class="eyebrow text-overline text-sol-white mb-[48px]"> Overview </h3> </div> </div> </div> <div class="row"> <div class="md:col-span-6 lg:col-span-7 col-span-12"> <div class="block-caption flex flex-col lg:gap-[40px] gap-[20px] lg:mb-0 mb-[32px]"> <h2 class="heading-default text-sol-white mb-0"> Promote consistent and exceptional user experience. </h2> </div> </div> <div class="md:col-span-6 lg:col-span-5 col-span-12"> <div class="sub-heading mt-[8px] text-sol-white"> <p>Allow customers to engage through their preferred channels while maintaining conversation context and history. Enhance customer engagement and satisfaction, delivering convenience and accessibility.</p> </div> </div> </div> </div> <img decoding="async" class="bg-img" src="https://www.symphonyai.com/wp-content/uploads/Screenshot-2023-11-30-at-12.44.14-PM.png" alt="" /> </section> <section id="block_106b695f1fe8ba3a49378372351912c1" class="section block_AB005 bg-light-blue"> <div class="container"> <div class="row"> <div class="col-span-12 md:col-span-8"> <div class="block-caption"> <h2 class="heading mb-0 dark:text-sol-white"> Benefits </h2> </div> </div> </div> <div class="row"> <div class="col-span-12 sm:col-span-6 mb-[48px]"> <div class="block-card"> <lottie-player class="card-icon lottie" src="https://www.symphonyai.com/wp-content/uploads/2023/09/benefit_icon_05-1.json" background="transparent" loop autoplay speed="1"></lottie-player> <div class="card-caption"> <h5 class="heading mb-[24px] dark:text-sol-white">Engagement</h5> <div class="text-paragraph sub-heading dark:text-sol-white"><p>Engage with customers on the channels they are comfortable with.</p> </div> </div> </div> </div> <div class="col-span-12 sm:col-span-6 mb-[48px]"> <div class="block-card"> <lottie-player class="card-icon lottie" src="https://www.symphonyai.com/wp-content/uploads/2023/09/benefit_icon_02.json" background="transparent" loop autoplay speed="1"></lottie-player> <div class="card-caption"> <h5 class="heading mb-[24px] dark:text-sol-white">Accessibility</h5> <div class="text-paragraph sub-heading dark:text-sol-white"><p>Enhance accessibility for individuals with diverse preferences and needs.</p> </div> </div> </div> </div> <div class="col-span-12 sm:col-span-6 mb-[48px]"> <div class="block-card"> <lottie-player class="card-icon lottie" src="https://www.symphonyai.com/wp-content/uploads/2023/09/benefit_icon_03.json" background="transparent" loop autoplay speed="1"></lottie-player> <div class="card-caption"> <h5 class="heading mb-[24px] dark:text-sol-white">Consistency</h5> <div class="text-paragraph sub-heading dark:text-sol-white"><p>Ensure consistent messaging, regardless of the channel used.</p> </div> </div> </div> </div> <div class="col-span-12 sm:col-span-6 md:mb-12"> <div class="block-card"> <lottie-player class="card-icon lottie" src="https://www.symphonyai.com/wp-content/uploads/2023/09/benefit_icon_04.json" background="transparent" loop autoplay speed="1"></lottie-player> <div class="card-caption"> <h5 class="heading mb-[24px] dark:text-sol-white">Competition</h5> <div class="text-paragraph sub-heading dark:text-sol-white"><p>Attract customers looking for a seamless & flexible communication.</p> </div> </div> </div> </div> </div> </div> </section> <section class="section block_SL002 bg-transparent"> <div class="container"> <div class="row"> <h2 class="heading-default heading !mb-[48px] col-span-12"> Use cases </h2> </div> <div class="swiper swiper-solutions"> <div class="swiper-wrapper"> <div class="swiper-slide"> <div class="row"> <div class="md:col-span-6 lg:col-span-7 col-span-12 max-md:row-[1_/_1]"> <div class="block-img"> <img decoding="async" src="https://www.symphonyai.com/wp-content/uploads/shutterstock_1666851439-scaled.jpg" alt="" /> </div> </div> <div class="md:col-span-6 lg:col-span-5 col-span-12 "> <div class="block-caption"> <div class="text-paragraph sub-heading animate-text mb-[24px]"><p><b><span data-contrast="auto">Scenario: </span></b><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":0,"335559740":259}"> </span></p> <p><span data-contrast="auto">Employees encounter challenges when trying to find solutions to common questions about policies and benefits, highlighting the need for an interactive digital assistant that is accessible within the application.</span></p> <p><b><span data-contrast="auto">Approach:</span></b><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":0,"335559740":259}"> </span></p> <ul> <li><span data-contrast="auto">Enable web chat functionality in the digital agent to facilitate quick employee interactions.</span></li> <li><span data-contrast="auto">Leverage the Q&A module as a repository for frequently asked questions concerning employee policies and benefits.</span></li> <li><span data-contrast="auto">Provide personalized responses by integrating digital agent with the organizations HRMS portal. </span></li> </ul> </div> </div> </div> </div> </div> <div class="swiper-slide"> <div class="row"> <div class="md:col-span-6 lg:col-span-7 col-span-12 max-md:row-[1_/_1]"> <div class="block-img"> <img decoding="async" src="https://www.symphonyai.com/wp-content/uploads/iStock-541114144-scaled-1.jpeg" alt="" /> </div> </div> <div class="md:col-span-6 lg:col-span-5 col-span-12 "> <div class="block-caption"> <div class="text-paragraph sub-heading animate-text mb-[24px]"><p><b><span data-contrast="auto">Scenario: </span></b><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":0,"335559740":259}"> </span></p> <p><span data-contrast="auto">An organization aims to streamline the process of reporting and tracking IT incidents within the organization via Microsoft Teams.</span></p> <p><b><span data-contrast="auto">Approach: </span></b><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":0,"335559740":259}"> </span></p> <ul> <li><span data-contrast="auto">Enable the digital agent for multi-channel support, including integration with Microsoft Teams for logging IT incidents. </span></li> <li><span data-contrast="auto">Integrate with organization’s ITSM tool for real-time incident tracking for seamless retrieval of records by the digital agent.</span></li> <li><span data-contrast="auto">Ensure a seamless user experience by allowing users to report IT incidents and check their status through MS Teams.</span></li> </ul> </div> </div> </div> </div> </div> <div class="swiper-slide"> <div class="row"> <div class="md:col-span-6 lg:col-span-7 col-span-12 max-md:row-[1_/_1]"> <div class="block-img"> <img decoding="async" src="https://www.symphonyai.com/wp-content/uploads/shutterstock_2303623833.jpg" alt="netreveal payment fraud solution" /> </div> </div> <div class="md:col-span-6 lg:col-span-5 col-span-12 "> <div class="block-caption"> <div class="text-paragraph sub-heading animate-text mb-[24px]"><p><b><span data-contrast="auto">Scenario: </span></b><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":0,"335559740":259}"> </span></p> <p><span data-contrast="auto">An organization aims to optimize the reporting and tracking process for IT and HR cases within the company through Google Chat.</span></p> <p><b><span data-contrast="auto">Approach:</span></b><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":0,"335559740":259}"> </span></p> <ul> <li><span data-contrast="auto">Integrate the digital agent with Google Chat for streamlined IT & HR case reporting and tracking.</span></li> <li><span data-contrast="auto">Integrate Digital agent with case management system for real-time case tracking to get insights into progress & resolution.</span></li> <li><span data-contrast="auto">Collect feedback following issue resolution to enhance the overall user experience.</span></li> </ul> </div> </div> </div> </div> </div> </div> <div class="swiper-nav"> <div class="swiper-button-prev"></div> <div class="swiper-button-next"></div> </div> <div class="swiper-pagination"></div> <div class="swiper-scrollbar"></div> </div> </div> </section> <section class="section block_FR001 bg-transparent"> <div class="container"> <div class="row"> <div class="col-span-12 lg:col-span-4"> <div class="block-caption lg:pr-[20px]"> <h2 class="heading-default heading !mb-[48px] dark:text-sol-white"> Related resources </h2> <div> <p> <a href="/itsm/resources/" class="husl-btn btn-mobile-full btn-primary" title="See all" > <span>See all</span> </a> </p> </div> </div> </div> <div class="col-span-12 lg:col-span-8"> <ul class="resource-list"> <li> <a href="https://www.symphonyai.com/resources/analyst-report/itsm/gartner-mq-ai-in-itsm/" target="_blank" title="2024 Gartner® Magic Quadrant™ for AI Applications in IT Service Management"> <div class="resource-label"> <span class="dark:text-sol-white"> Analyst report, White paper </span> </div> <div class="resource-caption"> <h5 class="mb-[48px] dark:text-sol-white">2024 Gartner® Magic Quadrant™ for AI Applications in IT Service Management</h5> <div class="labels-group"> <span class="!dark:text-sol-white"> <i style="background-color: #a933fb"></i> Enterprise IT </span> </div> </div> </a> </li> <li> <a href="https://www.symphonyai.com/resources/case-study/itsm/maruti-suzuki-symphonyai/" target="_blank" title="Maruti Suzuki puts its productivity in top gear with SymphonyAI"> <div class="resource-label"> <span class="dark:text-sol-white"> Case study </span> </div> <div class="resource-caption"> <h5 class="mb-[48px] dark:text-sol-white">Maruti Suzuki puts its productivity in top gear with SymphonyAI</h5> <div class="labels-group"> <span class="!dark:text-sol-white"> <i style="background-color: #a933fb"></i> Enterprise IT </span> </div> </div> </a> </li> <li> <a href="https://www.symphonyai.com/resources/case-study/itsm/hgs-a-global-leader-in-business-process-management-counts-on-summitai-for-optimization-of-their-resources/" target="_blank" title="Global leader HGS counts on SymphonyAI ITSM for resource optimization"> <div class="resource-label"> <span class="dark:text-sol-white"> Case study </span> </div> <div class="resource-caption"> <h5 class="mb-[48px] dark:text-sol-white">Global leader HGS counts on SymphonyAI ITSM for resource optimization</h5> <div class="labels-group"> <span class="!dark:text-sol-white"> <i style="background-color: #a933fb"></i> Enterprise IT </span> </div> </div> </a> </li> <li> <a href="https://www.symphonyai.com/resources/data-sheet/itsm/summit-asset-management/" target="_blank" title="SymphonyAI Asset Management"> <div class="resource-label"> <span class="dark:text-sol-white"> Data sheet </span> </div> <div class="resource-caption"> <h5 class="mb-[48px] dark:text-sol-white">SymphonyAI Asset Management</h5> <div class="labels-group"> <span class="!dark:text-sol-white"> <i style="background-color: #a933fb"></i> Enterprise IT </span> </div> </div> </a> </li> </ul> </div> </div> </div> </section> <section class="section block_FR002 bg-transparent bg-transparent"> <div class="container"> <ul class="block-grid has-title"> <li class="block-item item-title"> <div class="block-caption"> <h2 class="heading-default block heading !mb-[48px] lg:pr-[20px]"> Latest news </h2> <div> <p> <a href="/itsm/news/" class="husl-btn btn-primary btn-mobile-full" title="See all" > <span>See all</span> </a> </p> </div> </div> </li> <li class="block-item"> <a href="https://www.cio.com/article/194067/7-ways-to-effectively-ensure-it-business-alignment.html" target="_blank" title="11 ways to ensure IT-business alignment"> <div class="resource-label text-tags"> <span> Coverage </span> <img decoding="async" src="https://www.symphonyai.com/wp-content/uploads/cio-logo.png"> </div> <div class="resource-caption lg:mt-[40px]"> <h4 class="heading !mb-0">11 ways to ensure IT-business alignment</h4> </div> <div class="resource-bottom date">11.19.2024</div> </a> </li> <li class="block-item"> <a href="https://www.symphonyai.com/webinars-events/itsm/genai-capability-adoption-its-not-simply-time-to-make-the-doughnuts/" target="_self" title="Gen AI Capability Adoption – It’s Not Simply “Time to Make the Doughnuts”"> <div class="resource-label text-tags"> <span> Webinar </span> </div> <div class="resource-caption lg:mt-[40px]"> <h4 class="heading !mb-0">Gen AI Capability Adoption – It’s Not Simply “Time to Make the Doughnuts”</h4> </div> <div class="resource-bottom date">11.14.2024</div> </a> </li> <li class="block-item"> <a href="https://www.symphonyai.com/resources/webinar/itsm/observability-service-management-workflow-automation/" target="_self" title="Observability, Service Management, and Workflow Automation"> <div class="resource-label text-tags"> <span> Webinar </span> </div> <div class="resource-caption lg:mt-[40px]"> <h4 class="heading !mb-0">Observability, Service Management, and Workflow Automation</h4> </div> <div class="resource-bottom date">11.14.2024</div> </a> </li> <li class="block-item"> <a href="https://www.symphonyai.com/webinars-events/itsm/reimagining-employee-services-ai-powered-copilots/" target="_self" title="Reimagining Employee Services with AI-Powered Copilots"> <div class="resource-label text-tags"> <span> Industry event </span> </div> <div class="resource-caption lg:mt-[40px]"> <h4 class="heading !mb-0">Reimagining Employee Services with AI-Powered Copilots</h4> </div> <div class="resource-bottom date">11.07.2024</div> </a> </li> </ul> </div> </section> </main> <footer class="symphonyai-footer p-[20px] font-sans relative z-[88] dark"> <div class="bg-sol-charcoal rounded-[32px] desktop:pt-[80px] pt-[64px] desktop:pb-[48px] pb-[40px] w-full"> <div class="container"> <div class="lg:grid lg:grid-cols-6 block desktop:gap-[24px] gap-[12px] desktop:mb-[24px]"> <div class="desktop:pr-[12px] md:col-span-1"> <div class="desktop:max-w-[315px] min-[992px]:max-w-[265px] max-w-max min-[992px]:mb-0 mb-[32px]"> <img class="w-auto md:h-[50px] h-[40px] desktop:mb-[25px] mb-[20px]" src="https://www.symphonyai.com/wp-content/uploads/symphonyai-white-logo.svg" alt=""> <h3 class="font-sans tracking-normal text-sol-white mb-[16px]">AI SaaS for the future of business</h3> </div> </div> <div class="md:col-span-1 mb-[48px]"> <div id="navbar-footer" class="menu-footer-column-5-container"><ul id="symphonyai-footer-menu-col-5" class="menu"><li id="menu-item-63167" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-63167"><a href="https://www.symphonyai.com/products/">Products</a></li> </ul></div> </div> <div class="md:col-span-4"> <div class="sitemap-footer"> <div class="mb-[48px]"> <div id="navbar-footer" class="menu-footer-column-4-container"><ul id="symphonyai-footer-menu-col-1" class="menu"><li id="menu-item-38624" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-38624"><a href="https://www.symphonyai.com/industries/">Industries</a> <ul class="sub-menu"> <li id="menu-item-62995" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-62995"><a href="https://www.symphonyai.com/industries/">Overview</a></li> <li id="menu-item-38625" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38625"><a href="https://www.symphonyai.com/retail-cpg/">Retail / CPG</a></li> <li id="menu-item-38626" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38626"><a href="https://www.symphonyai.com/financial-services/">Financial Services</a></li> <li id="menu-item-62243" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-62243"><a href="https://www.symphonyai.com/trading-investing">Trading and Investing</a></li> <li id="menu-item-38627" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38627"><a href="https://www.symphonyai.com/industrial/">Industrial</a></li> <li id="menu-item-38628" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38628"><a href="https://www.symphonyai.com/media/">Media</a></li> <li id="menu-item-38629" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38629"><a href="https://www.symphonyai.com/itsm/">Enterprise IT</a></li> </ul> </li> </ul></div> </div> <div class="mb-[48px] md:pl-[6px]"> <div id="navbar-footer" class="menu-footer-column-2-container"><ul id="symphonyai-footer-menu-col-2" class="menu"><li id="menu-item-52911" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-52911"><a href="https://www.symphonyai.com/ai-strategy/">AI Strategy</a> <ul class="sub-menu"> <li id="menu-item-62996" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-62996"><a href="https://www.symphonyai.com/ai-strategy/">Overview</a></li> <li id="menu-item-38619" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-38619"><a href="https://www.symphonyai.com/ai-strategy/ai-platform/">Eureka AI platform</a></li> <li id="menu-item-38621" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38621"><a href="https://www.symphonyai.com/ai/generative-ai/">Generative AI</a></li> <li id="menu-item-38622" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38622"><a href="https://www.symphonyai.com/ai/predictive-ai/">Predictive AI</a></li> </ul> </li> </ul></div> </div> <div class="mb-[48px] md:pl-[12px]"> <div id="navbar-footer" class="menu-footer-column-3-container"><ul id="symphonyai-footer-menu-col-3" class="menu"><li id="menu-item-48402" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-48402"><a href="/resources">Resources</a> <ul class="sub-menu"> <li id="menu-item-62997" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-62997"><a href="https://www.symphonyai.com/resources/">All resources</a></li> <li id="menu-item-38631" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38631"><a href="https://www.symphonyai.com/resources/?_sft_types=analyst-report">Analyst reports</a></li> <li id="menu-item-38632" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38632"><a href="https://www.symphonyai.com/resources/?_sft_types=blog">Blog</a></li> <li id="menu-item-49576" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-49576"><a href="https://www.symphonyai.com/resources/?_sft_types=byline">Bylines</a></li> <li id="menu-item-38633" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38633"><a href="https://www.symphonyai.com/resources/?_sft_types=case-study">Case studies</a></li> <li id="menu-item-49581" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-49581"><a href="https://www.symphonyai.com/resources/?_sft_types=data-sheet">Data sheets</a></li> <li id="menu-item-64994" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-64994"><a href="https://www.symphonyai.com/glossary/">Glossary</a></li> <li id="menu-item-49580" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-49580"><a href="https://www.symphonyai.com/resources/?_sft_types=podcast">Podcasts</a></li> <li id="menu-item-38635" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38635"><a href="https://www.symphonyai.com/resources/?_sft_types=video">Videos</a></li> <li id="menu-item-38634" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38634"><a href="https://www.symphonyai.com/resources/?_sft_types=on-demand-webinar">Webinars</a></li> <li id="menu-item-38636" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38636"><a href="https://www.symphonyai.com/resources/?_sft_types=white-paper">White papers</a></li> </ul> </li> </ul></div> </div> <div class="md:mb-[48px] mb-[94px] md:pl-[18px]"> <div id="navbar-footer" class="menu-footer-column-4-container"><ul id="symphonyai-footer-menu-col-4" class="menu"><li id="menu-item-38637" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-38637"><a href="https://www.symphonyai.com/about">Company</a> <ul class="sub-menu"> <li id="menu-item-38638" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38638"><a href="https://www.symphonyai.com/about">About us</a></li> <li id="menu-item-62244" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-62244"><a href="https://www.symphonyai.com/whats-new/">What’s new</a></li> <li id="menu-item-49617" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-49617"><a href="https://www.symphonyai.com/news/">Newsroom</a></li> <li id="menu-item-38641" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38641"><a href="/events">Events</a></li> <li id="menu-item-64992" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-64992"><a href="https://www.symphonyai.com/customers/">Customers</a></li> <li id="menu-item-64993" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-64993"><a href="https://www.symphonyai.com/industry-recognition/">Recognition</a></li> <li id="menu-item-38642" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38642"><a href="https://www.symphonyai.com/partners">Partners</a></li> <li id="menu-item-38639" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38639"><a href="https://www.symphonyai.com/about/leadership">Leadership</a></li> <li id="menu-item-38643" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38643"><a href="https://www.symphonyai.com/careers">Careers</a></li> <li id="menu-item-38644" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-38644"><a href="https://www.symphonyai.com/contact-us">Contact us</a></li> </ul> </li> </ul></div> </div> </div> </div> </div> <script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/embed/v2.js"></script> <script src="//cdn.jsdelivr.net/npm/alpinejs@3.x.x/dist/cdn.min.js" defer></script> <div x-data="{ industry: 'Enterprise IT - ITSM/ITAM', isTwoCol: '', layout: 'horizontal', position: 'footer' }" class="block-subscribe__horizontal bg-transparent lg:mb-[120px] lg:max-w-[645px] "> <div class="gform_heading " :class="layout == 'horizontal' ? isTwoCol ? industry == '' ? 'lg:max-w-[60%] lg:pr-[80px]' : 'lg:max-w-[40%]' : 'lg:max-w-[40%]' : ''"> <h5 class="gform_title dark:text-sol-white text-sol-charcoal mb-[20px]">Subscribe now</h5> </div> <div class="flex items-center gap-[10px]" :class="industry == '' ? position != 'footer' && layout != 'stacked' ? 'justify-end lg:max-w-[40%] w-full' : 'w-full' : ''"> <div class="flex items-center gap-[10px] w-full lg:flex-row flex-col"> <div class="dd gform_wrapper !px-0 lg:max-w-[200px] " :class="layout == 'horizontal' ? isTwoCol ? industry == '' ? 'w-full' : 'lg:w-1/2 w-full' : 'w-full' : 'w-full'">  <div class="gform-body gform_body w-full"> <div class="ginput_container ginput_container_select"> <select x-model="industry" name="input_1" id="input_7_1" class="large gfield_select"> <option value="" class="gf_placeholder">Choose an industry</option> <option value="Retail / CPG">Retail / CPG</option> <option value="Financial Services">Financial Services</option> <option value="Industrial">Industrial</option> <option value="Media">Media</option> <option value="Enterprise IT" selected>Enterprise IT</option> </select> </div> </div> </div> <div x-show="industry != '' && industry == 'Retail / CPG'" :class="layout === 'stacked' ? 'w-full [&_div]:w-full [&_input]:!w-full [&_form]:flex-col' : 'w-full [&_div]:w-full [&_input]:!w-full'"> <script> hbspt.forms.create({ region: "na1", portalId: "4544242", formId: "9d3bc7c8-ca76-43f3-831a-56f94a8e086f", onFormSubmit: function($form) { jQuery('.dd.gform_wrapper').hide(); } }); </script> </div> <div x-show="industry != '' && industry == 'Financial Services'" :class="layout === 'stacked' ? 'w-full [&_div]:w-full [&_input]:!w-full [&_form]:flex-col' : 'w-full [&_div]:w-full [&_input]:!w-full'"> <script> hbspt.forms.create({ region: "na1", portalId: "22739080", formId: "a16f039a-2c27-416a-ad43-30dfc790c9f0", onFormSubmit: function($form) { jQuery('.dd.gform_wrapper').hide(); } }); </script> </div> <div x-show="industry != '' && industry == 'Industrial'" :class="layout === 'stacked' ? 'w-full [&_div]:w-full [&_input]:!w-full [&_form]:flex-col' : 'w-full [&_div]:w-full [&_input]:!w-full'"> <script> hbspt.forms.create({ region: "na1", portalId: "2910746", formId: "7d27750a-2709-4e7a-bcaa-0087fab76335", onFormSubmit: function($form) { jQuery('.dd.gform_wrapper').hide(); } }); </script> </div> <div x-show="industry != '' && industry == 'Media'" :class="layout === 'stacked' ? 'w-full [&_div]:w-full [&_input]:!w-full [&_form]:flex-col' : 'w-full [&_div]:w-full [&_input]:!w-full'"> <script> hbspt.forms.create({ region: "na1", portalId: "8682958", formId: "c057f711-4dd7-4959-8bd6-38f09074be6c", onFormSubmit: function($form) { jQuery('.dd.gform_wrapper').hide(); } }); </script> </div> <div x-show="industry != '' && industry == 'Enterprise IT'" :class="layout === 'stacked' ? 'w-full [&_div]:w-full [&_input]:!w-full [&_form]:flex-col' : 'w-full [&_div]:w-full [&_input]:!w-full'"> <script> hbspt.forms.create({ region: "na1", portalId: "21750060", formId: "39292cc8-bbd0-4782-8cc8-380d3479e74d", onFormSubmit: function($form) { jQuery('.dd.gform_wrapper').hide(); } }); </script> </div> </div> </div> </div> <div class="grid md:grid-cols-6"> <div class="md:col-span-2"> <ul class="flex gap-[30px] list-none md:m-0 p-0 items-center mb-[25px]"> <li> <a class="duration-200 ease-in-out" href="https://www.linkedin.com/company/symphonyai/" target="_blank" aria-label="LinkedIn"> <svg class="w-[29px] h-[29px]" role="img" width="36" height="36" viewBox="0 0 36 36" fill="none" xmlns="http://www.w3.org/2000/svg"> <title>Icon Svg</title> <path class="duration-200 ease-in-out hover:fill-sol-royal-blue" fill-rule="evenodd" clip-rule="evenodd" d="M31 35.999C33.762 35.999 36 33.761 36 30.999V4.99902C36 2.23702 33.762 -0.000976562 31 -0.000976562H5C2.239 -0.000976562 0 2.23702 0 4.99902V30.999C0 33.761 2.239 35.999 5 35.999H31ZM10.9992 12.9984H5.99916V29.9984H10.9992V12.9984ZM8.45616 10.9984H8.48416C10.0342 10.9984 10.9992 9.88544 10.9992 8.49744C10.9712 7.07844 10.0342 5.99844 8.51316 5.99844C6.99416 5.99844 5.99916 7.07844 5.99916 8.49744C5.99916 9.88644 6.96416 10.9984 8.45616 10.9984ZM24.9992 29.9984H29.9992L29.9982 20.2724C29.9982 15.2484 27.3152 12.9984 23.7372 12.9984C20.8492 12.9984 19.7202 14.4984 18.9992 15.6144V12.9984H13.9992V29.9984H18.9992V20.9984C18.9992 20.915 18.9979 20.8176 18.9966 20.7117C18.9899 20.1971 18.9807 19.4817 19.1002 19.1914C19.4942 18.2134 20.3062 17.2014 21.8072 17.2014C23.7742 17.2014 24.9992 18.7014 24.9992 20.8994V29.9984Z" fill="white" /> </svg> </a> </li> <li> <a class="duration-200 ease-in-out" href="https://www.youtube.com/@SymphonyAI" class="footer-youtube" target="_blank"> <svg class="w-[29px] h-[29px]" role="img" width="40" height="30" viewBox="0 0 40 30" fill="none" xmlns="http://www.w3.org/2000/svg"> <title>Icon Svg</title> <path class="duration-200 ease-in-out hover:fill-sol-royal-blue" d="M38.8835 5.15527C38.5137 3.09351 36.7519 1.59204 34.7073 1.12329C31.6476 0.467773 25.9851 -0.000976562 19.8586 -0.000976562C13.7357 -0.000976562 7.9826 0.467773 4.91934 1.12329C2.87838 1.59204 1.11292 2.99829 0.743157 5.15527C0.369767 7.49902 0 10.7803 0 14.999C0 19.2178 0.369767 22.499 0.833787 24.8428C1.20718 26.9045 2.96901 28.406 5.00997 28.8748C8.25811 29.5303 13.8264 29.999 19.9529 29.999C26.0794 29.999 31.6476 29.5303 34.8958 28.8748C36.9367 28.406 38.6986 26.9998 39.072 24.8428C39.4417 22.499 39.9057 19.1226 40 14.999C39.8115 10.7803 39.3475 7.49902 38.8835 5.15527ZM14.8486 21.5615V8.43652L26.17 14.999L14.8486 21.5615Z" fill="white" /> </svg> </a> </li> <li class="glassdoor"> <a class="duration-200 ease-in-out" href="//www.glassdoor.com/Reviews/SymphonyAI-Reviews-E2376728.htm" target="_blank"> <svg class="w-[29px] h-[29px]" role="img" width="40" height="40" viewBox="0 0 40 40" fill="none" xmlns="http://www.w3.org/2000/svg"> <title>Icon Svg</title> <rect class="hover:fill-sol-royal-blue transition-colors duration-[.2s] ease-in-out" class="bg" x="0.25" y="0.25" width="39.5" height="39.5" rx="19.75" fill="white"></rect> <path class="duration-200 ease-in-out SvgLink__SvgLinkStyles__innerLogo" fill-rule="evenodd" clip-rule="evenodd" d="M20.8467 23.6872C20.8467 23.7539 20.9 23.8072 20.9667 23.8072H29.88C29.9467 23.8072 30 23.7539 30 23.6872V15.5406C30 13.5472 29.2867 11.9272 27.8467 10.7939C26.52 9.7539 24.5333 9.12723 21.88 9.00056C21.8133 8.9939 21.76 9.04723 21.76 9.1139V12.1872C21.76 12.2472 21.8067 12.2939 21.8667 12.3006C24.2 12.4539 25.9733 13.1472 25.9733 15.5806H20.9667C20.9 15.5806 20.8467 15.6339 20.8467 15.7006V23.6872ZM10 15.7006C10 15.6339 10.0533 15.5806 10.12 15.5806H19.0333C19.1 15.5806 19.1533 15.6339 19.1533 15.7006V23.8406C19.1533 25.8339 18.44 27.4539 17 28.5872C15.6733 29.6272 13.6867 30.2539 11.0333 30.3805C10.9667 30.3872 10.9133 30.3339 10.9133 30.2672V27.1939C10.9133 27.1339 10.96 27.0872 11.02 27.0805C13.3533 26.9272 15.1267 26.2339 15.1267 23.8005H10.12C10.0533 23.8005 10 23.7472 10 23.6805V15.7006Z" fill="black"></path> <rect class="SvgLink__SvgLinkStyles__border" x="0.25" y="0.25" width="39.5" height="39.5" rx="19.75" stroke="black" stroke-width="0.5"></rect> </svg> </a> </li> </ul> </div> <div class="md:col-span-4 menu__bottom"> <div class="text-paragraph text-sol-white md:!pl-[8px]"><p>Learn more about <a href="https://saigroup.ai/" target="_blank" rel="noopener"><strong>SAIGroup</strong></a> and sister companies <strong><a href="https://www.concertai.com/" target="_blank" rel="noopener">ConcertAI</a></strong> and <strong><a href="https://rhythmx.ai/" target="_blank" rel="noopener">RhythmX AI</a></strong>.</p> </div> </div> </div> <hr class="border-sol-white desktop:my-[48px] my-[32px] mx-0 border-t border-x-0 border-b-0 border-opacity-[.45]"> <div class="grid md:grid-cols-6"> <div class="md:col-span-2"> <div class="text-paragraph text-sol-white text-[14px]">© 2024 SymphonyAI</div> </div> <div class="md:col-span-4"> <ul class="text-paragraph legal__links md:!pl-[8px]"> <li class="relative after:content-['/'] after:absolute desktop:after:right-[-36px] after:right-[-16px] after:text-[#ffffff70] last:after:hidden"> <a href="https://www.symphonyai.com/privacy-policy/" class="no-underline text-sol-white font-sans opacity-[.7] hover:opacity-[1] text-[14px]"> Privacy policy </a> </li> <li class="relative after:content-['/'] after:absolute desktop:after:right-[-36px] after:right-[-16px] after:text-[#ffffff70] last:after:hidden"> <a href="https://www.symphonyai.com/security-trust/" class="no-underline text-sol-white font-sans opacity-[.7] hover:opacity-[1] text-[14px]"> Security & trust </a> </li> <li class="relative after:content-['/'] after:absolute desktop:after:right-[-36px] after:right-[-16px] after:text-[#ffffff70] last:after:hidden"> <a href="https://www.symphonyai.com/terms-conditions/" class="no-underline text-sol-white font-sans opacity-[.7] hover:opacity-[1] text-[14px]"> Terms & conditions </a> </li> <li class="relative after:content-['/'] after:absolute desktop:after:right-[-36px] after:right-[-16px] after:text-[#ffffff70] last:after:hidden"> <a href="https://www.symphonyai.com/legal-information/" class="no-underline text-sol-white font-sans opacity-[.7] hover:opacity-[1] text-[14px]"> Legal information </a> </li> </ul> </div> </div> </div> </div> </footer> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/jquery/ui/core.min.js?ver=1.13.3" id="jquery-ui-core-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-includes/js/jquery/ui/datepicker.min.js?ver=1.13.3" id="jquery-ui-datepicker-js"></script> <script type="text/javascript" id="jquery-ui-datepicker-js-after"> /* <![CDATA[ */ jQuery(function(jQuery){jQuery.datepicker.setDefaults({"closeText":"Close","currentText":"Today","monthNames":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthNamesShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"nextText":"Next","prevText":"Previous","dayNames":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"],"dayNamesShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"dayNamesMin":["S","M","T","W","T","F","S"],"dateFormat":"MM d, yy","firstDay":1,"isRTL":false});}); /* ]]> */ </script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/assets/build/all-vendors.js" id="all-vendors-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/assets/js/baunfire-anim.js?ver=3.20.0" id="baunfire-anim-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/assets/js/baunfire-navigation.js?ver=3.20.0" id="navigation-js-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/assets/js/baunfire-main.js?ver=3.20.0" id="main-extend-js-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/assets/build/gtb-sl002.js" id="gtb-sl002-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/assets/build/nylon.js?ver=3.20.0" id="nylon-core-js"></script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/assets/build/vendor.js?ver=3.20.0" id="nylon-vendor-js"></script> <script type="text/javascript" id="nylon-main-js-extra"> /* <![CDATA[ */ var theme = {"url":"https:\/\/www.symphonyai.com","ajaxurl":"https:\/\/www.symphonyai.com\/wp-admin\/admin-ajax.php"}; /* ]]> */ </script> <script type="text/javascript" src="https://www.symphonyai.com/wp-content/themes/symphonyai/assets/build/main.js?ver=3.20.0" id="nylon-main-js"></script> <script type="text/javascript" id="wpsp-script-frontend"></script>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-KJDM6DDJ" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <aside data-wg-notranslate="" class="country-selector weglot-dropdown close_outside_click closed weglot-default wg-" tabindex="0" aria-expanded="false" aria-label="Language selected: English"><input id="wg674709fa0d92e8.03288154173270885866" class="weglot_choice" type="checkbox" name="menu"/><label data-l="en" tabindex="-1" for="wg674709fa0d92e8.03288154173270885866" class="wgcurrent wg-li weglot-lang weglot-language flag-0 en" data-code-language="en" data-name-language="English"><span class="wglanguage-name">English</span></label><ul role="none"><li data-l="de" class="wg-li weglot-lang weglot-language flag-0 de" data-code-language="de" role="option"><a title="Language switcher : German" class="weglot-language-de" role="option" data-wg-notranslate="" href="https://www.symphonyai.com/de/itsm/digital-agent/multi-channel-support/">Deutsch</a></li><li data-l="fr" class="wg-li weglot-lang weglot-language flag-0 fr" data-code-language="fr" role="option"><a title="Language switcher : French" class="weglot-language-fr" role="option" data-wg-notranslate="" href="https://www.symphonyai.com/fr/itsm/digital-agent/multi-channel-support/">Français</a></li><li data-l="es" class="wg-li weglot-lang weglot-language flag-0 es" data-code-language="es" role="option"><a title="Language switcher : Spanish" class="weglot-language-es" role="option" data-wg-notranslate="" href="https://www.symphonyai.com/es/itsm/digital-agent/multi-channel-support/">Español</a></li></ul></aside> </body> </html>

CINXE.COM

Multi-Channel Support - Digital Agent - SymphonyAI