Q&A検索（よくあるご質問）

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<button type="button" class="pnl of-sp-align-right"> <span class="title"><span>Canon ID／フォト関連サービス／キヤノンオンラインショップ</span></span>  </button> </li> <li id="st1-10"> <button type="button" class="pnl of-sp-align-right"> <span class="title"><span>ソフトウエア</span></span>  </button> </li> <li id="st1-16"> <button type="button" class="pnl of-sp-align-right"> <span class="title"><span>セキュリティソフト</span></span>  </button> </li> <li id="st1-24"> <button type="button" class="pnl of-sp-align-right"> <span class="title"><span>BPOソリューション</span></span>  </button> </li>  </ul>  </div> </div> </div> <div class="accordion-list" data-step-status="false" data-group="false" data-select="false" role="tab"> <button type="button" class="btn-accordion" disabled> <span class="btn-step">ステップ2</span> <span class="btn-title-group"> <span class="btn-title-name">商品カテゴリー</span><span class="btn-group-name"></span><span class="btn-please-select">商品カテゴリーを選択してください</span> </span> </button> <div class="contentsBlock" role="tabpanel"> <div class="mod-pnl var-03 align-left" data-col="2" data-col-wide="4"> <ul class="list"> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/4768.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>インクジェットプリンター</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/4812.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>インクジェット複合機</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/4658.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>コンパクトフォトプリンター</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/4813.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>ミニフォトプリンター</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/2444.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>パーソナル向けコピー</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Feature/Canon/CanonJP/image/NO_IMAGE.jpg" alt=""></span></span> <span class="title"><span>ソフトウエア</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/canonid.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>Canon ID</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/cfc.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>キヤノンフォトサークル</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/cos.png?la=ja-JP" alt=""></span></span> <span class="title"><span>キヤノンオンラインショップ</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/ces.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>CINEMA EOS SYSTEM</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/4700.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>業務用デジタルビデオカメラ</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/disp.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>動画ディスプレイ</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/remotecam.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>リモートカメラシステム</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Feature/Canon/CanonJP/image/NO_IMAGE.jpg" alt=""></span></span> <span class="title"><span>ESET 個人のお客さま</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/3690.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>ビジネスインクジェットプリンター</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/bijm.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>ビジネスインクジェット複合機</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/4919.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>レーザービームプリンター</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/4931.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>スモールオフィス向け複合機</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/ir-adv.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>オフィス向け複合機</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/c-ir.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>カラー複合機</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/ir.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>モノクロコピー・複合機</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/pixel.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>カラーコピー</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/dp.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>デジタル印刷機</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/np.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>モノクロコピー（ベルピア／NP）</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/oijp.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>オフィス向けインクジェットプリンター</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/4521.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>大判プリンター（インクジェット）</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/3679.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>カードプリンター／IDカードプリンター</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/3289.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>ラベルプリンター</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/5342.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>ケーブル／プレートプリンター</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/imagepress.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>プロダクション複合機</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/bizonline.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>bizform online</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/3472.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>オフィス向けファクス</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/pf.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>パーソナル向けファクス</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/5010.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>デジタル一眼レフカメラ／ミラーレスカメラ</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/5038.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>RFレンズ</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/5231.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>カメラアクセサリー</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/3755.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>フォト＆ムービーストレージ</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/1443.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>フィルム一眼レフカメラ</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/4800.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>コンパクトデジタルカメラ</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/4601.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>パーソナル向けデジタルビデオカメラ</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/3673.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>パーソナル向けスキャナー</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/5307.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>ドキュメントスキャナー</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/3584.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>ネットワークスキャナー</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/3907.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>プロジェクター／ビジュアライザー</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/vconfer.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>ビデオ会議システム</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/3211.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>電卓／ポインター／クリッカー</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/2938.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>電子辞書</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/5754.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>プライバシートークデバイス</span></span> </button> </li> <li> <button type="button" class="pnl"> <span class="image"><span><img src="/-/media/Project/Canon/CanonJP/Website/support/shared/image/product/nvs.jpg?la=ja-JP" alt=""></span></span> <span class="title"><span>ネットワークカメラ</span></span> </button> </li>  </ul>  </div>  </div> </div> <div class="accordion-list" data-step-status="false" data-group="false" data-select="false" role="tab"> <button class="btn-accordion" disabled> <span class="btn-step">ステップ3</span> <span class="btn-title-group"> <span class="btn-title-name">シリーズ</span><span class="btn-group-name"></span><span class="btn-please-select">シリーズを選択してください</span> </span> </button> <div class="contentsBlock" role="tabpanel"> <div class="mod-link-list var-03 align-left" data-col="1" data-col-wide="4"> <ul class="list"> </ul>  </div>  </div> </div> <div class="accordion-list" data-step-status="false" data-group="false" data-select="false" role="tab"> <button class="btn-accordion" disabled> <span class="btn-step">ステップ4</span> <span class="btn-title-group"> <span class="btn-title-name">機種</span><span class="btn-group-name">選択した機種名</span><span class="btn-please-select">機種を選択してください</span> </span> </button> <div class="contentsBlock" role="tabpanel"> <div class="mod-link-list var-03" data-col="1" data-col-wide="3"> <ul class="list"> </ul>  </div> </div> </div> </div> </div> </div> <script> var categories = [ 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{gid:"9",cid:"17",sid:"99",name:"VC-C4",link:"https://faq.canon.jp/app/answers/list/p/525"}, {gid:"9",cid:"17",sid:"99",name:"VC-C4R",link:"https://faq.canon.jp/app/answers/list/p/526"}, {gid:"9",cid:"17",sid:"99",name:"VC-C3",link:"https://faq.canon.jp/app/answers/list/p/524"}, {gid:"9",cid:"17",sid:"99",name:"VC-C1",link:"https://faq.canon.jp/app/answers/list/p/523"} ]; var WindowOpenTargetURLs = [ ]; const selectNum=4; elem_StepList = $('.c-accordion.of-step .accordion-list'); elem_StepBtn = $('.c-accordion.of-step .accordion-list .btn-accordion'); elem_StepContentBlock = $('.c-accordion.of-step .contentsBlock'); elem_StepContentBtn = $('.c-accordion.of-step .contentsBlock button[type="button"]'); elem_StepContentList = $('.c-accordion.of-step .contentsBlock ul.list') function isWindowOpen(url) { for(var i = 0; i < WindowOpenTargetURLs.length; i++) { if(url.indexOf(WindowOpenTargetURLs[i]) === 0){ return true; } } return false; } function event_StepBtnElement() { let index = $(this).parents('.accordion-list').index(); let leng_StepList = elem_StepList.length; $(this).parents('.accordion-list').attr({ 'data-step-status': 'true', 'data-group': 'false', 'data-select': 'true' }); if (!$(this).is(':disabled') && index + 1 <= leng_StepList) { for (let i = index + 1; i <= leng_StepList; i++) { elem_StepList.eq(i).attr({ 'data-step-status': 'false', 'data-group': 'false', 'data-select': 'false' }); elem_StepList.eq(i).find('.btn-accordion').prop('disabled', true).attr('tabindex', -1); elem_StepList.eq(i).children('.contentsBlock').not('[data-step-status="true"]').find('button, a').attr('tabindex', -1); } } else { return false; } } elem_StepBtn.on('click', event_StepBtnElement); function createButtonStep2(categoryData) { var li = $("<li>", { id : "st2-" + categoryData.gid + "-" + categoryData.cid }); var button; if (selectNum == 2) { if (isWindowOpen(categoryData.link)) { button = $("<a>", { href : categoryData.link, rel : "noopener noreferrer", target : "_brank", class : "pnl", tabindex : "-1" }).appendTo(li); } else { button = $("<a>", { href : categoryData.link, class : "pnl", tabindex : "-1" }).appendTo(li); } } else { button = $("<button>", { type : "button", class : "pnl", tabindex : "-1" }).appendTo(li); button.on("click", event_ContentElement); } var image_span1 = $("<span>", { class : "image" }).appendTo(button); var image_span2 = $("<span>", { }).appendTo(image_span1); var image = $("<img>", { src : categoryData.img, }).appendTo(image_span2); var title_span1 = $("<span>", { class : "title" }).appendTo(button) var title_span2 = $("<span>", { html : categoryData.name }).appendTo(title_span1); return li; } function createButtonStep3(seriesData) { var li = $("<li>", { id : "st3-" + seriesData.gid + "-" + seriesData.cid + "-" + seriesData.sid }); var button; if (selectNum == 3) { if (isWindowOpen(seriesData.link)) { button = $("<a>", { href : seriesData.link, rel : "noopener noreferrer", target : "_brank", class : "pnl", tabindex : "-1" }).appendTo(li); } else { button = $("<a>", { href : seriesData.link, class : "pnl", tabindex : "-1" }).appendTo(li); } } else { button = $("<button>", { type : "button", class : "pnl", tabindex : "-1" }).appendTo(li); button.on("click", event_ContentElement); } var title_span1 = $("<span>", { class: "title" }).appendTo(button); var title_span2 = $("<span>", { html: seriesData.name }).appendTo(title_span1); return li; } function createButtonStep4(productsData) { var li = $("<li>", { }); var button; if (isWindowOpen(productsData.link)) { button = $("<a>", { href : productsData.link, rel : "noopener noreferrer", target : "_brank", tabindex : "-1" }).appendTo(li); } else { button = $("<a>", { href : productsData.link, tabindex : "-1" }).appendTo(li); } var title_span1 = $("<span>", { class : "title" }).appendTo(button) var title_span2 = $("<span>", { html: productsData.name }).appendTo(title_span1); return li; } function createErrorMsg(title) { var li = $("<li>", { style : "max-width: 100%;min-width: 100%;", html : "該当の" + title + "はありません。" }); return li; } function event_ContentElement() { _event_ContentElement(this, true); } function _event_ContentElement(buttonElement, doScroll) { $(buttonElement).parents('.accordion-list').removeClass('is-active'); $(buttonElement).parents('.contentsBlock').removeClass('is-active').attr('style', 'height: 0'); let indexNext = _ContentElement(buttonElement); elem_StepList.eq(indexNext).addClass('is-active').find('.contentsBlock').addClass('is-active'); if (doScroll) { let easingTime = 300; elem_StepList.eq(indexNext).addClass('is-active').find('.contentsBlock').css('height', 'auto').addClass('is-active').stop().animate({ 'height': elem_StepContentBlock.eq(indexNext).height(), }, easingTime); } $.each(elem_StepBtn, function (i, e) { $(e).removeAttr('tabindex'); if ($(e).parents('.accordion-list').is('[data-step-status="false"]')) { $(e).prop('disabled', true).not('[data-step-status="true"]').attr('tabindex', -1); } else { $(e).prop('disabled', false); $(e).parents('.accordion-list').children('.contentsBlock').find('button, a').removeAttr('tabindex'); } if ($(e).parents('.accordion-list').is('[data-select="true"]')) { $(e).parents('.accordion-list').children('.contentsBlock').find('button, a').removeAttr('tabindex'); } else { $(e).parents('.accordion-list').children('.contentsBlock').find('button, a').attr('tabindex', -1); } }); elem_StepBtn.eq(indexNext).focus(); if (doScroll && window.pageYOffset > elem_StepBtn.eq(0).offset().top) { $("html").scrollTop(elem_StepBtn.eq(0).offset().top - 30); } } function _ContentElement(buttonElement) { let index = $(buttonElement).parents('.accordion-list').index(); let cont_title = $(buttonElement).children('.title').text(); $(buttonElement).parents('.contentsBlock').prev('.btn-accordion').find('.btn-title-group .btn-group-name').text(cont_title); var indexNext = index + 1; var gropuId = ""; var categoryId = ""; var seriesId = ""; var baseId = $(buttonElement).parent("li").attr('id'); var baseIdArray = []; if (typeof baseId !== 'undefined' && baseId) { baseIdArray = baseId.split('-'); } if (baseIdArray.length > 1) { gropuId = baseIdArray[1]; } if (baseIdArray.length > 2) { categoryId = baseIdArray[2]; } if (baseIdArray.length > 3) { seriesId = baseIdArray[3]; } if (indexNext == 1) { var items = $.grep(categories, function(elem, index) { return (elem.gid == gropuId); }); $(elem_StepContentList[2]).empty(); if (items.length == 0) { $(elem_StepContentList[2]).append(createErrorMsg("商品カテゴリー")); } else { for (var i = 0; i < items.length; i++) { $(elem_StepContentList[2]).append(createButtonStep2(items[i])); } } } if (indexNext == 2) { var items = $.grep(series, function(elem, index) { return (elem.gid == gropuId && elem.cid == categoryId); }); $(elem_StepContentList[3]).empty(); if (items.length == 0) { $(elem_StepContentList[3]).append(createErrorMsg("シリーズ")); } else { for (var i = 0; i < items.length; i++) { $(elem_StepContentList[3]).append(createButtonStep3(items[i])); } } } if (indexNext == 3) { var items = $.grep(products, function(elem, index) { return (elem.gid == gropuId && elem.cid == categoryId && elem.sid == seriesId); }); $(elem_StepContentList[4]).empty(); if (items.length == 0) { $(elem_StepContentList[4]).append(createErrorMsg("機種")); } else { for (var i = 0; i < items.length; i++) { $(elem_StepContentList[4]).append(createButtonStep4(items[i])); } } } $(buttonElement).parents('.accordion-list').attr({ 'data-group': 'true', 'data-select': 'false' }); elem_StepList.eq(indexNext).attr({ 'data-step-status': 'true', 'data-group': 'false', 'data-select': 'true' }); var nextButtonElements = elem_StepList.eq(indexNext).find('.contentsBlock').find('button'); if (indexNext != selectNum - 1 && nextButtonElements.length == 1) { return _ContentElement(nextButtonElements[0]); } return indexNext; } elem_StepContentBtn.on("click", event_ContentElement); </script> </div></div> </div> </div> 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