How can we help?

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class="screen-reader">Search icon</span> </div> </form> </div> </header> <div class="nav-drawer-menu"> <dl> <dt> <a href="/web/20190227231940/https://business.twitter.com/en/basics.html" title="Basics"> Basics </a> </dt> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/basics/intro-twitter-for-business.html" title="Intro to Twitter for Business"> Intro to Twitter </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/basics/create-a-twitter-business-profile.html" title="Create a Twitter business profile"> Create a profile </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/basics/twitter-followers.html" title="Twitter followers"> Twitter followers </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/basics/what-to-tweet.html" title="What to Tweet"> What to Tweet </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/basics/manage-your-business-account.html" title="Connect with your customers on Twitter"> Connect with customers </a> </dd> </dl> <dl> <dt> <a href="/web/20190227231940/https://business.twitter.com/en/solutions.html" title="[NEW] Solutions"> Solutions </a> </dt> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/solutions/twitter-ads.html" title="[NEW] Twitter Ads campaigns"> Twitter Ads campaigns </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/solutions/twitter-promote-mode.html" title="[NEW] Twitter Promote Mode"> Promote Mode </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/solutions/agency.html" title="[NEW] Twitter Ads for agencies"> Twitter Ads for agencies </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/targeting.html" title="Ads targeting"> Targeting </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/analytics.html" title="Analytics"> Analytics </a> </dd> </dl> <dl> <dt> <a href="/web/20190227231940/https://business.twitter.com/en/resources.html" title="Resources and guides"> Resources and guides </a> </dt> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/blog.html" title="Twitter Business Outlook"> Blog </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/success-stories.html" title="Success stories"> Success stories </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/resources/2018-play-book-sign-up.html" title="Twitter Playbook for Agencies"> Twitter Agency Playbook </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/a/video-campaign.html" title="Twitter video resources"> Twitter video resources </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/resources/Workbook-for-live-Tweeting.html" title="Workbook for live Tweeting"> Workbook for live Tweeting </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/a/2019-twitter-lineup-calendar2.html" title="2019 Twitter marketing calendar"> 2019 Twitter marketing calendar </a> </dd> </dl> <dl> <dt> <a href="/web/20190227231940/https://business.twitter.com/en/help.html" title="Ads help center"> Ads help center </a> </dt> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/help/overview.html" title="Overview"> Overview </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/help/account-setup.html" title="Get started in your ads account"> Get started in your ads account </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/help/campaign-setup.html" title="Campaign setup"> Campaign setup </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/help/campaign-editing-and-optimization.html" title="Campaign editing and optimization"> Editing and optimization </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/help/campaign-measurement-and-analytics.html" title="Campaign measurement and analytics"> Measurement </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/help/troubleshooting.html" title="Troubleshooting and FAQs"> Troubleshooting and FAQs </a> </dd> <dd> <a href="/web/20190227231940/https://business.twitter.com/en/ads-support-help-redirect.html" title="Ads Support Help Redirect"> Contact us </a> </dd> </dl> </div> </div> </div> </div> <div id="main-content"> <div class="c24-sticky-cta"> <div class="comp-wrapper sticky-cta align-right "> <div class="comp-container"> <div class="sticky-wrapper"> <a href="https://web.archive.org/web/20190227231940/https://ads.twitter.com/?ref=en-btc-help-home-header" target="_blank"> <button type="submit" class="yellow"> <span>Start a Campaign</span> </button> </a> </div> </div> </div> </div> <div class="s02-support-center-masthead c04-large-masthead"> <div class="comp-wrapper masthead support-center medium side overlay-on cq-dd-image animate" style="background-image: url(https://web.archive.org/web/20190227231940im_/https://cdn.cms-twdigitalassets.com/content/business-twitter/en/help/jcr:content/par/s02_support_center_m.img.fullhd.medium.jpg);"> <div class="overlay"></div> <div class="comp-container"> <div class="copy-wrapper"> <div class="copy-container"> <h1>How can we help?</h1> <form class="comp-wrapper form-input-container" action="/web/20190227231940/https://business.twitter.com/content/business-twitter/en/help/search.html"> <div class="input"> <button type="submit"> <i class="icon-navigation_search" aria-hidden="true"></i> </button> <input type="text" name="q" placeholder="Search" autocomplete="off"> </div> <div class="js-autocomplete" data-search-autocomplete-endpoint="/content/business-twitter/en/help.btchc-autocomplete-search.json"> <ul></ul> </div> </form> </div> <div> <ul class="search-terms list-unstyled list-inline"> <li> <a href="https://web.archive.org/web/20190227231940/https://business.twitter.com/en/help/overview/ads-pricing.html?utm_source=banner&utm_medium=pricing">Cost of Twitter Ads</a> </li> <li> <a href="https://web.archive.org/web/20190227231940/https://business.twitter.com/en/help/overview/about-eligibility-for-twitter-ads.html?utm_source=banner&utm_medium=eligibility">Account eligibility</a> </li> <li> <a href="https://web.archive.org/web/20190227231940/https://business.twitter.com/en/help/campaign-measurement-and-analytics/conversion-tracking-for-websites.html?utm_source=banner&utm_medium=oct">Verify tracking pixel</a> </li> <li> <a href="https://web.archive.org/web/20190227231940/https://business.twitter.com/en/help/account-setup/billing-basics.html?utm_source=banner&utm_medium=billing">Find my invoice</a> </li> </ul> </div> </div> </div> </div> </div> <div class="c01-column"> <div class="container "> <div class="t-row"> <div class="col col-8"> <div class="c02-rich-text-editor text parbase"> <div> <h2>Support Topics</h2> </div> </div> <div class="c15-content-dropdown"> <div class="comp-wrapper content-dropdowns"> <div class="cd-header"> <h4>Find answers to your most common Twitter Ads questions.</h4> </div> <div class="cd-content"> <ul class="cd-items"> <li class="cd-item "> <a href="#" class="cdi-title"> <h5 id="getting-started-everything-you-need-to-know-to-get-up-and-running-on-twitter-ads">Getting started: Everything you need to know to get up and running on Twitter Ads. <div class="arrow-down"> <i aria-hidden="true" class="icon-navigation_down_arrow"></i> <span class="screen-reader">Arrow down icon</span> </div> </h5> </a> <div class="cdi-content"> <div> <div class="c02-rich-text-editor text parbase"> <div> <ul> <li><a href="https://web.archive.org/web/20190227231940/https://business.twitter.com/en/help/account-setup/ads-account-creation.html">Ads account creation</a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/overview/ads-pricing.html">Ads pricing</a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/account-setup/billing-basics.html">Billing basics</a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/overview/twitter-ads-glossary.html">Glossary</a></li> </ul> </div> </div> </div> </div> </li> <li class="cd-item "> <a href="#" class="cdi-title"> <h5 id="campaign-setup-step-by-step-instructions-to-set-up-objective-based-campaigns-that-align-with-your-business-goals">Campaign setup: Step-by-step instructions to set up objective-based campaigns that align with your business goals. <div class="arrow-down"> <i aria-hidden="true" class="icon-navigation_down_arrow"></i> <span class="screen-reader">Arrow down icon</span> </div> </h5> </a> <div class="cdi-content"> <div> <div class="c02-rich-text-editor text parbase"> <div> <ul> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/campaign-setup/create-a-followers-campaign.html">Followers campaigns</a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/campaign-setup/create-a-website-clicks-or-conversions-campaign.html">Website visits and conversions</a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/campaign-setup/create-a-video-views-campaign.html">Video views campaigns</a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/campaign-setup/create-a-tweet-engagement-campaign.html">Tweet engagement campaigns</a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/campaign-setup/create-an-app-installs-or-app-engagement-campaign.html">App install/engagement campaigns</a></li> <li><a href="https://web.archive.org/web/20190227231940/https://business.twitter.com/en/help/campaign-setup/advertiser-card-specifications.html">Advertiser card specfications</a></li> </ul> </div> </div> </div> </div> </li> <li class="cd-item "> <a href="#" class="cdi-title"> <h5 id="campaign-optimization-best-practices-for-maximizing-the-potential-of-your--campaigns">Campaign optimization: Best practices for maximizing the potential of your campaigns. <div class="arrow-down"> <i aria-hidden="true" class="icon-navigation_down_arrow"></i> <span class="screen-reader">Arrow down icon</span> </div> </h5> </a> <div class="cdi-content"> <div> <div class="c02-rich-text-editor text parbase"> <div> <ul> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/campaign-editing-and-optimization/intro-to-optimizing.html">Introduction</a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/campaign-editing-and-optimization/optimizing-website-clicks-campaigns.html">Website clicks or conversions campaigns</a><a href="https://web.archive.org/web/20190227231940/https://business.twitter.com/help/optimizing-website-clicks-campaigns"></a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/campaign-editing-and-optimization/optimizing-followers-campaigns.html">Followers campaigns</a><a href="https://web.archive.org/web/20190227231940/https://business.twitter.com/help/optimizing-followers-campaigns"></a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/campaign-editing-and-optimization/optimizing-mobile-app-promotion-campaigns.html">App install or engagement campaigns</a></li> </ul> </div> </div> </div> </div> </li> <li class="cd-item "> <a href="#" class="cdi-title"> <h5 id="measure-and-analyze-assess-campaign-performance-and-unlock-insights-to-boost-results">Measure and analyze: Assess campaign performance and unlock insights to boost results. <div class="arrow-down"> <i aria-hidden="true" class="icon-navigation_down_arrow"></i> <span class="screen-reader">Arrow down icon</span> </div> </h5> </a> <div class="cdi-content"> <div> <div class="c02-rich-text-editor text parbase"> <div> <ul> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/campaign-measurement-and-analytics/working-with-the-campaign-dashboard.html">Working with the campaign dashboard</a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/campaign-measurement-and-analytics/conversion-tracking-for-websites.html">App and online conversion tracking</a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/campaign-measurement-and-analytics/tweet-activity-dashboard.html">Tweet activity dashboard</a></li> <li><a href="https://web.archive.org/web/20190227231940/https://business.twitter.com/en/help/campaign-measurement-and-analytics/common-analytics-discrepancies.html">Common analytics discrepancies and FAQ</a></li> </ul> </div> </div> </div> </div> </li> <li class="cd-item "> <a href="#" class="cdi-title"> <h5 id="troubleshooting-and-faqs-quick-answers-to-common-questions">Troubleshooting and FAQs: Quick answers to common questions. <div class="arrow-down"> <i aria-hidden="true" class="icon-navigation_down_arrow"></i> <span class="screen-reader">Arrow down icon</span> </div> </h5> </a> <div class="cdi-content"> <div> <div class="c02-rich-text-editor text parbase"> <div> <ul> <li><a href="https://web.archive.org/web/20190227231940/https://business.twitter.com/en/help/troubleshooting.html">Troubleshooting and FAQs menu</a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/account-setup/billing-basics.html">Billing FAQs</a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/troubleshooting/bidding-and-auctions-faqs.html">Bidding & auction FAQs</a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/overview/about-eligibility-for-twitter-ads.html">Twitter Ads eligibility</a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/troubleshooting/time-zones-on-twitter-ads-faq.html">Time zones on Twitter Ads</a></li> </ul> </div> </div> </div> </div> </li> <li class="cd-item "> <a href="#" class="cdi-title"> <h5 id="advertising-policies-learn-about-twitter-ads-policy-and-eligibility-">Advertising policies: Learn about Twitter Ads policy and eligibility. <div class="arrow-down"> <i aria-hidden="true" class="icon-navigation_down_arrow"></i> <span class="screen-reader">Arrow down icon</span> </div> </h5> </a> <div class="cdi-content"> <div> <div class="c02-rich-text-editor text parbase"> <div> <ul> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/overview/about-eligibility-for-twitter-ads.html">Eligibility</a></li> <li><a href="https://web.archive.org/web/20190227231940/https://business.twitter.com/en/help/ads-policies.html" target="_blank">Policies</a></li> </ul> </div> </div> </div> </div> </li> <li class="cd-item "> <a href="#" class="cdi-title"> <h5 id="twitter-promote-mode">Twitter Promote Mode <div class="arrow-down"> <i aria-hidden="true" class="icon-navigation_down_arrow"></i> <span class="screen-reader">Arrow down icon</span> </div> </h5> </a> <div class="cdi-content"> <div> <div class="c02-rich-text-editor text parbase"> <div> <ul> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/twitter-promote-mode-help.html">FAQ</a></li> </ul> </div> </div> </div> </div> </li> </ul> </div> </div> </div> </div> <div class="col col-1"> </div> <div class="col col-3"> <div class="c02-rich-text-editor text parbase"> <div> <h4>Popular articles</h4> <ul> <li><a href="https://web.archive.org/web/20190227231940/https://business.twitter.com/en/help/overview/twitter-ads-glossary.html">Twitter Ads glossary</a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/overview/ads-pricing.html">Ads pricing</a></li> <li><a href="/web/20190227231940/https://business.twitter.com/en/help/overview/about-eligibility-for-twitter-ads.html">About eligibility for Twitter Ads</a></li> <li><a href="https://web.archive.org/web/20190227231940/https://business.twitter.com/en/help/campaign-measurement-and-analytics.html">Measurement and analytics</a></li> <li><a href="https://web.archive.org/web/20190227231940/https://business.twitter.com/en/help/account-setup/billing-basics.html">Billing basics</a></li> <li><a href="https://web.archive.org/web/20190227231940/https://business.twitter.com/en/help/campaign-setup/advertiser-card-specifications.html">Tweet, video, & card specs</a></li> </ul> </div> </div> <div class="c02-rich-text-editor text parbase"> <div> <h4>Advertiser resources</h4> <ul> <li><a href="/web/20190227231940/https://business.twitter.com/en/resources/website-campaign-guide.html">Website traffic campaign guide</a><br/> Learn how to build and optimize great website campaigns.</li> <li><a href="/web/20190227231940/https://business.twitter.com/en/resources/global-audience.html">Global targeting with Twitter Ads</a><br/> Best practices for going global with Twitter.</li> 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