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class="et_pb_menu__search"> <form role="search" method="get" class="et_pb_menu__search-form" action="https://dufercoenergia.com/"> <input type="search" class="et_pb_menu__search-input" placeholder="Ricerca …" name="s" title="Cerca:" /> </form> <button type="button" class="et_pb_menu__icon et_pb_menu__close-search-button" alt="chiudi ricerca" aria-label="chiudi ricerca"></button> </div> </div> </div> </div> </div> </div> </div> </div> </header> <div id="et-main-area"> <div id="main-content"> <article id="post-11321" class="post-11321 page type-page status-publish hentry"> <div class="entry-content"> <div class="et-l et-l--post"> <div class="et_builder_inner_content et_pb_gutters3"> <div class="et_pb_section et_pb_section_0 et_pb_with_background et_section_regular" > </div><div class="et_pb_section et_pb_section_1 et_section_regular" > <div class="et_pb_row et_pb_row_0"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_0 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h1>INFORMATIVA PRIVACY</h1> <p style="text-align: left;"><strong>Documento informativo ai sensi dell’art. 13 Reg. UE 2016/679 (GDPR) – Informativa per il trattamento dei dati personali raccolti presso l’interessato</strong></p> <p><strong>1. Titolare del trattamento (artt. 4 e 24 GDPR)</strong><br /> <strong>DUFERCO ENERGIA S.p.A.</strong>, con sede legale in Via Paolo Imperiale n. 4, 16126 Stradario 31820 Genova, in persona del legale rappresentante pro-tempore. Lei potrà contattare il Titolare ai seguenti contatti: fax +39 010.275.60200, e-mail: <a href="mailto:privacy@dufercoenergia.com">privacy@dufercoenergia.com</a>, numero di telefono +39 010 275 601.<br /> <strong>Responsabile della Protezione dei Dati (RPD/DPO – Data Protection Officer)</strong>, ai sensi degli artt. 37 – 39 del GDPR, è individuato all’interno dell’organizzazione ed i relativi dati di contatto sono n. tel.: +39 010 275 601; e-mail <a href="mailto:dpo@dufercoenergia.com">dpo@dufercoenergia.com</a>.</p> <p><strong>2. Categorie di dati personali trattati</strong><br /> <strong>Dato personale:</strong> qualsiasi informazione riguardante una persona fisica identificata o identificabile («interessato»); si considera identificabile la persona fisica che può essere identificata, direttamente o indirettamente, con particolare riferimento a un identificativo come il nome, un numero di identificazione, dati relativi all’ubicazione, un identificativo online o a uno o più elementi caratteristici della sua identità fisica, fisiologica, genetica, psichica, economica, culturale o sociale (art. 4, comma 1 n. 1 – C26, C27, C30 GDPR).</p> <p><strong>3. Finalità di trattamento/Base Giuridica – Periodo di conservazione dati e natura del conferimento</strong></p> <div id="no-more-tables"> <table> <thead> <tr> <th style="text-align: left; text-transform: none; ">Finalità del trattamento</th> <th style="text-align: left; text-transform: none; ">Base giuridica</th> <th style="text-align: left; text-transform: none; ">Periodo conservazione dati</th> <th style="text-align: left; text-transform: none; ">Natura del conferimento</th> </tr> </thead> <tbody> <tr style="vertical-align: top;"> <td data-title="Finalità del trattamento" style=""><strong>A) Navigazione sul presente <a href="https://dufercoenergia.com/">sito web</a></strong> e <strong>APP</strong> del Titolare del Trattamento</td> <td data-title="Base legale" style=""><strong>Art. 6 par. 1, lett. f) GDPR</strong> Legittimo interesse</td> <td data-title="Periodo conservazione dati" style="">Per la durata della sessione di navigazione</td> <td data-title="Natura del conferimento" style=""><strong>Necessario</strong> per fruire dei contenuti del sito web/APP Duferco.</td> </tr> <tr style="vertical-align: top;"> <td data-title="Finalità del trattamento" style=""><strong>B)</strong> Evasione eventuale <strong>richiesta di assistenza o di informazioni</strong> tramite form dedicati o chat online (es. form assistenza on line presente nell’area FAQ o chat interattiva presente sul sito), o chiamando uno dei numeri verdi/contatti presenti online e successivo ricontatto da parte di un incaricato Duferco, ai recapiti comunicati.</td> <td data-title="Base legale" style=""><strong>Art. 6 par. 1, lett. f) GDPR</strong> Legittimo interesse</td> <td data-title="Periodo conservazione dati" style="">Per il tempo necessario ad evadere la richiesta da Lei inoltrata</td> <td data-title="Natura del conferimento" style=""><strong>Necessario</strong> per riscontrare la Sua richiesta. In caso di mancato conferimento non sarà possibile fornirLe l’assistenza e/o le informazioni richieste, ma potrà proseguire nella navigazione del sito web/APP.</td> </tr> <tr style="vertical-align: top;"> <td data-title="Finalità del trattamento" style=""><strong>C) attività di marketing diretto del Titolare</strong> dietro consenso da lei prestato, con invio di materiale pubblicitario/promozionale, vendita diretta di prodotti e servizi e/o questionari per la rilevazione del grado di soddisfazione tramite mezzi automatizzati posta elettronica, telefax, messaggi del tipo Mms o Sms o di altro tipo, nonché mediante telefonate tramite operatore e della posta cartacea. Il Titolare per confrontare ed eventualmente migliorare i risultati delle comunicazioni, utilizza sistemi per invio di newsletter e comunicazioni promozionali con report. Grazie ai report il Titolare potrà conoscere, per esempio: il numero dei lettori, delle aperture, dei “cliccatori” unici e dei clic; i dispositivi ed i sistemi operativi utilizzati per leggere la comunicazione; il dettaglio sull’attività dei singoli utenti; il dettaglio delle email inviate, email recapitate e non, di quelle inoltrate. Tutti questi dati sono utilizzati allo scopo di confrontare, ed eventualmente migliorare, i risultati delle comunicazioni.</td> <td data-title="Base legale" style=""><strong>Art. 6 par. 1, lett. a) GDPR</strong> Consenso dell’interessato</td> <td data-title="Periodo conservazione dati" style="">Fino a revoca del consenso</td> <td data-title="Natura del conferimento" style=""><strong>Facoltativo</strong> e <strong>libero</strong>. Il mancato conferimento non pregiudica in alcun modo l’iscrizione alla newsletter Duferco da Lei selezionata.</td> </tr> <tr style="vertical-align: top;"> <td data-title="Finalità del trattamento" style=""><strong>D) Comunicazione/Cessione dei dati a terzi</strong> (altre società del Gruppo e a Partner commerciali, con sede in Paesi SEE), per loro finalità di marketing diretto. Per elenco completo delle società del gruppo e partner, scrivere a <a href="mailto:privacy@dufercoenergia.com">privacy@dufercoenergia.com</a>.</td> <td data-title="Base legale" style=""><strong>Art. 6 par. 1, lett. f) GDPR</strong> Consenso dell’interessato</td> <td data-title="Periodo conservazione dati" style="">Fino a revoca del consenso. Si rimanda inoltre alla informativa per il trattamento dati personali dei terzi Titolari autonomi del trattamento dati.</td> <td data-title="Natura del conferimento" style="">Il conferimento è <strong>facoltativo</strong>. Il mancato conferimento dei dati necessari comporterà l’impossibilità di comunicare/cedere i dati a terzi per le loro finalità.</td> </tr> </tbody> </table> </div> <p><strong>4. Aree/sezioni specifiche</strong><br /> Sul presente sito troverai alcune aree/sezioni specifiche che verranno disciplinate da apposite informative sul trattamento dei dati personali, a cui si rimanda integralmente.</p> <p><strong>5. Cookies</strong><br /> Per maggiori informazioni sui cookies utilizzati dal presente sito web consulta la nostra <a href="/Informativa-Cookie/">cookie policy</a>.</p> <p><strong>6. Destinatari/categorie di destinatari dei dati</strong><br /> I dati di natura personale forniti dal Cliente potranno essere comunicati a destinatari, che tratteranno i dati in qualità di Responsabili (art. 28 GDPR) e/o in qualità di persone fisiche che agiscono sotto l’autorità del Titolare e del Responsabile (art. 29 GDPR) oppure che operano in totale autonomia come distinti Titolari del trattamento, al fine di ottemperare ai contratti o finalità connesse. L’elenco dei Responsabili del trattamento designati è disponibile contattando il Titolare del Trattamento ai recapiti indicati in premessa.<br /> I dati potranno essere comunicati a destinatari appartenenti alle seguenti categorie: – Società controllanti/controllate e/o collegate a Duferco Energia S.p.A.; – Soggetti che forniscono servizi per la gestione del sistema informativo e delle reti di comunicazione del Titolare del trattamento (ivi compresa la posta elettronica ed il servizio di hosting); – Autorità competenti per adempimenti di obblighi di legge e/o di disposizioni di organi pubblici, su richiesta.</p> <p><strong>7. Trasferimento dati verso un paese terzo</strong><br /> Nel caso di trasferimento dei Dati Personali al di fuori dell’Unione Europea verso Paesi considerati non adeguati dalla Commissione Europea, Duferco Energia adotterà tutte le misure di sicurezza necessarie per proteggere i Dati Personali e fornirà garanzie adeguate per gli interessati ai sensi della normativa applicabile e, in particolare, degli articoli 45 e 46 del Regolamento EU 2016/679.<br /> Resta fermo il diritto del Cliente di conoscere le garanzie adottate, i mezzi per ottenere copia di tali Dati Personali e il luogo dove sono stati trasferiti.</p> <p><strong>8. Diritti degli interessati</strong><br /> Lei potrà far valere i Suoi diritti come espressi dal Regolamento UE 2016/679, contattando il Titolare del Trattamento all’indirizzo email <a href="mailto:privacy@dufercoenergia.com">privacy@dufercoenergia.com</a>. Ha il diritto, in qualunque momento, di chiedere al Titolare l’accesso ai Suoi dati personali (art. 15), la rettifica (art. 16) o la cancellazione (art 17) degli stessi, la limitazione del trattamento (art 18). Inoltre, ha il diritto di opporsi in qualsiasi momento al trattamento di dei suoi dati basato sul legittimo interesse. Nello specifico, per revocare i consensi prestati potrà scrivere in qualsiasi momento un’e-mail all’indirizzo <a href="mailto:privacy@dufercoenergia.com">privacy@dufercoenergia.com</a>. In alternativa potrà anche utilizzare i nostri sistemi di cancellazione/modifica automatica presenti sulle applicazioni.<br /> Fatto salvo ogni altro ricorso amministrativo e giurisdizionale, se ritiene che il trattamento dei dati che la riguardano violi il Reg. UE 2016/679, ai sensi dell’art. 15 lettera f), Lei ha il diritto di proporre reclamo all’Autorità di Controllo competente, ovvero il Garante Italiano per la protezione dei dati personali <a href="https://www.garanteprivacy.it/">Garante Italiano</a>.</p> <p><strong>Data di aggiornamento:</strong> 19 Marzo 2024</div> </div> </div> </div> </div> </div> </div> </div> </article> </div> <script nitro-exclude> document.cookie = 'nitroCachedPage=' + (!window.NITROPACK_STATE ? 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<strong>800.93.93.00</strong><br />Attivo dal lunedì al venerdì <br />dalle 08:00 alle 20:00</p></div> </div><div class="et_pb_with_border et_pb_module et_pb_text et_pb_text_3_tb_footer et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><strong>Numero verde Condomini</strong> <strong>800.94.94.22</strong><br />Attivo dal lunedì al venerdì <br />dalle 09:00 alle 18:00</p></div> </div> </div> </div> </div><div class="et_pb_section et_pb_section_1_tb_footer hide-en et_pb_with_background et_section_regular" > <div class="et_pb_row et_pb_row_1_tb_footer"> <div class="et_pb_column et_pb_column_1_3 et_pb_column_3_tb_footer et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_text et_pb_text_4_tb_footer footer-link et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2>COMPANY</h2> <p><a href="/en/about-us/">About us</a><br /> <a href="https://www.duferco.com/">Duferco Group</a><br /> <a href="/en/sustainability/">Sustainability</a><br /> <a href="/en/vulnerability-protection/">Vulnerability Protection</a><br /> <a href="/wp-content/uploads/2023/05/DDA-DufercoEnergia.pdf">Accessibility Statement</a><br /> <a href="/en/corporate-gov/">Corporate Governance</a><br /> <a href="/en/privacy-policy/">Privacy Policy</a><br /> <a href="/en/cookie-policy/">Cookie Policy</a><br /> <a href="/en/contacts/">Contacts</a></div> </div><ul class="et_pb_module et_pb_social_media_follow et_pb_social_media_follow_1_tb_footer clearfix et_pb_bg_layout_light"> <li class='et_pb_social_media_follow_network_4_tb_footer et_pb_social_icon et_pb_social_network_link et-social-facebook'><a href='https://www.facebook.com/DufercoEnergia/' class='icon et_pb_with_border' title='Segui su Facebook' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Segui</span></a></li><li class='et_pb_social_media_follow_network_5_tb_footer et_pb_social_icon et_pb_social_network_link 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et_pb_column_4_tb_footer et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_text et_pb_text_5_tb_footer footer-link et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2>USEFUL LINKS</h2> <p><a href="https://areaclienti.dufercoenergia.com/">Customer area</a><br /> <a href="/en/documents/">Documents</a><br /> <a href="/en/payment/">Payment Methods</a><br /> <a href="/en/documents#bonus">Social Bonus</a><br /> <a href="/en/regulation-energy-market-integrity-transparency/">REMIT</a><br /> <a href="/en/placet-offers/">PLACET Offers </a><br /> <a href="/wp-content/uploads/2023/12/Modulo-reclami-EE_GAS.pdf">Complaint Form for EE & GAS</a><br /> <a href="/wp-content/uploads/2023/11/Modulo-reclami-importi-anomali-EE_GAS.pdf">Unexpected Amounts Complaint Form</a><br /> <a href="/en/faq/">FAQs Electricity & Gas</a></div> </div> </div><div class="et_pb_column et_pb_column_1_3 et_pb_column_5_tb_footer et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_6_tb_footer et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2>CUSTOMER SERVICE</h2> <p><strong>Customers Toll-Free</strong> <strong>800.93.93.00</strong><br />Active from Monday to Friday <br />08:00 AM to 08:00 PM</p></div> </div><div class="et_pb_with_border et_pb_module et_pb_text et_pb_text_7_tb_footer et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><strong>Buildings Toll-Free Number</strong> <strong>800.94.94.22</strong><br />Active from Monday to Friday <br />9:00 AM to 6:00 PM</p></div> </div> </div> </div> </div><div class="et_pb_section et_pb_section_2_tb_footer hide-it et_pb_with_background et_section_regular" > <div class="et_pb_row et_pb_row_2_tb_footer"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_6_tb_footer et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_accordion et_pb_accordion_0_tb_footer footer-link"> <div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0_tb_footer et_pb_toggle_open"> <h5 class="et_pb_toggle_title">nascosta</h5> <div class="et_pb_toggle_content clearfix"></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_1_tb_footer et_pb_toggle_close"> <h2 class="et_pb_toggle_title">AZIENDA</h2> <div class="et_pb_toggle_content clearfix"><p><a href="/chi-siamo/">Chi Siamo</a><br /><a href="https://www.duferco.com/">Duferco Group</a><br /><a href="/sostenibilita/">Sostenibilità</a><br /><a href="/corporate-governance/">Corporate Governance</a><br /><a href="/wp-content/uploads/2023/11/DDA-DufercoEnergia.pdf">Dichiarazione di Accessibilità</a><br /><a href="/news/">News</a><br /><a href="/privacy/">Privacy Policy</a><br /><a href="/informativa-cookie/">Cookie Policy</a><br /><a href="/contatti/">Contatti</a></p></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_2_tb_footer et_pb_toggle_close"> <h2 class="et_pb_toggle_title">LINK UTILI</h2> <div class="et_pb_toggle_content clearfix"><a href="https://areaclienti.dufercoenergia.com/">Area Clienti</a><br /> <a href="/documenti/">Documenti</a><br /> <a href="/pagamento/">Modalità pagamento</a><br /> <a href="/documenti#bonus/">Bonus Sociale</a><br /> <a href="/remit/">REMIT</a><br /> <a href="/offerte-placet/">Offerte PLACET</a><br /> <a href="/prezzo-dinamico/">Offerte a Prezzo Dinamico</a><br /> <a href="/tutela-vulnerabilita/">Tutela della Vulnerabilità</a><br /> <a href="/wp-content/uploads/2023/12/Modulo-reclami-EE_GAS.pdf">Modulo Reclami EE & GAS</a><br /> <a href="/wp-content/uploads/2023/11/Modulo-reclami-importi-anomali-EE_GAS.pdf">Modulo Reclami Importi Anomali</a><br /> <a href="/assistenza-faq/">FAQ Luce & Gas</a></div> </div><div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_3_tb_footer et_pb_toggle_close"> <h3 class="et_pb_toggle_title">ASSISTENZA CLIENTI</h3> <div class="et_pb_toggle_content clearfix"><p><strong>Numero verde Clienti</strong> <strong>800.93.93.00</strong><br />Attivo dal lunedì al venerdì<br />dalle 08:00 alle 20:00</p> <p><strong>Numero verde Condomini</strong> <strong>800.94.94.22</strong><br />Attivo dal lunedì al venerdì<br />dalle 09:00 alle 18:00</p></div> </div> </div><ul class="et_pb_module et_pb_social_media_follow et_pb_social_media_follow_2_tb_footer clearfix et_pb_bg_layout_light"> <li class='et_pb_social_media_follow_network_8_tb_footer et_pb_social_icon et_pb_social_network_link et-social-facebook'><a href='https://www.facebook.com/DufercoEnergia/' class='icon et_pb_with_border' title='Segui su Facebook' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Segui</span></a></li><li class='et_pb_social_media_follow_network_9_tb_footer et_pb_social_icon et_pb_social_network_link et-social-linkedin'><a href='https://www.linkedin.com/company/duferco-energia-spa' class='icon 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clearfix"><p><strong>Customers Toll-Free Number</strong> <strong>800.93.93.00</strong><br />Active from Monday to Friday<br />08:00 AM to 08:00 PM</p> <p><strong>Buildings Toll-Free Number</strong> <strong>800.94.94.22</strong><br />Active from Monday to Friday<br />9:00 AM to 6:00 PM</p></div> </div> </div><ul class="et_pb_module et_pb_social_media_follow et_pb_social_media_follow_3_tb_footer clearfix et_pb_bg_layout_light"> <li class='et_pb_social_media_follow_network_12_tb_footer et_pb_social_icon et_pb_social_network_link et-social-facebook'><a href='https://www.facebook.com/DufercoEnergia/' class='icon et_pb_with_border' title='Segui su Facebook' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Segui</span></a></li><li class='et_pb_social_media_follow_network_13_tb_footer et_pb_social_icon et_pb_social_network_link et-social-linkedin'><a href='https://www.linkedin.com/company/duferco-energia-spa' class='icon et_pb_with_border' title='Segui su LinkedIn' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Segui</span></a></li><li class='et_pb_social_media_follow_network_14_tb_footer et_pb_social_icon et_pb_social_network_link et-social-youtube'><a href='https://www.youtube.com/channel/UCsA0A8aNenj8GgIAnIaXmGQ' class='icon et_pb_with_border' title='Segui su Youtube' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Segui</span></a></li><li class='et_pb_social_media_follow_network_15_tb_footer et_pb_social_icon et_pb_social_network_link et-social-instagram'><a href='https://www.instagram.com/dufercoenergia/' class='icon et_pb_with_border' title='Segui su Instagram' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Segui</span></a></li> </ul> </div> </div> </div><div class="et_pb_section et_pb_section_4_tb_footer et_pb_with_background et_section_regular" > <div class="et_pb_row et_pb_row_4_tb_footer"> <div 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