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Jira Service Management

<!DOCTYPE html><html lang="en" class="cv-layout-responsive"><head><script nonce="MmY1ZGQyZjItMWMxNS00YzEwLTlkZjQtMTNjZGQ0Yjg2Mjdi" > window.performance && window.performance.mark && window.performance.mark("jsd.performance.profile.customer.portal.begin.head"); </script><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=EDGE"><title>Jira Service Management</title><meta name="viewport" content="initial-scale=1"/><meta name="ajs-context-path" content="" /><meta name="ajs-sdPluginVersion" content="3.3.0-OD" /><meta name="ajs-kb-article-viewed" content="false" /><meta name="ajs-region" content="prod-east" /><meta name="ajs-is-synthetic" content="false" /><meta name="ajs-fe-feature-flags" 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uot;:-1,&quot;inExperiment&quot;:false},&quot;value&quot;:true},&quot;jira-mobile-ios-tmp-parallel-sprints&quot;:{&quot;value&quot;:true},&quot;jira-bifrost-template-early-gql-fetch-master_20fxh&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;OFF&quot;,&quot;ruleIndex&quot;:-1,&quot;inExperiment&quot;:false},&quot;value&quot;:false},&quot;platform.merge-global-roles_bg6eh&quot;:{&quot;value&quot;:false},&quot;prevent-validation-errors-to-leak-analytics_axxjh&quot;:{&quot;value&quot;:true},&quot;restrict-external-service-desk-customer-access-to-vulnerable-upm-rest-endpoints&quot;:{&quot;value&quot;:true},&quot;ufo.config&quot;:{&quot;value&quot;:{&quot;typingMethod&quot;:&quot;timeout&quot;,&quot;kind&quot;:{&quot;hover&quot;:0,&quot;legacy&quot;:1,&quot;typing&quot;:0,&quot;press&quot;:1,&quot;page_load&quot;:1,&quot;transition&quot;:1,&quot;generic&quot;:0},&quot;rates&quot;:{&quot;issue-view-activity-button-history&quot;:1,&quot;issue-view-activity-button-connect-app&quot;:1,&quot;global-issue.create-modal-subsequent&quot;:5,&quot;issue-view-activity-button-all&quot;:1,&quot;single-line-text-field-type-tracing&quot;:100,&quot;unknown&quot;:1000,&quot;backlog.card-list-toggle&quot;:5,&quot;backlog.issue-view-opened&quot;:5,&quot;issue-view-activity-button-approvals&quot;:1,&quot;view-mode&quot;:1,&quot;issue-view-activity-button-worklog&quot;:1,&quot;create-web-link-inline-field-type-tracing&quot;:1000,&quot;board.issue-view-opened&quot;:5,&quot;issue-view-activity-button-comments&quot;:1,&quot;arj-toggle-view-mode&quot;:1,&quot;issue-view-activity-button-forge-app&quot;:1,&quot;backlog.card-hover&quot;:100,&quot;child-issue-inline-create-type-tracing&quot;:100,&quot;show-insights-button&quot;:100,&quot;issue-view-activity-button-jsd-comments&quot;:1,&quot;global-issue.create-modal&quot;:5},&quot;removeInteractionsUFOPrefixes&quot;:true,&quot;autoGeneratedRate&quot;:1000,&quot;rules&quot;:[],&quot;awaitBM3TTI&quot;:[&quot;jwm_project_pages&quot;,&quot;software-plan-dependencies&quot;,&quot;advanced-roadmaps.page-plan.dependencies-tab.load-time&quot;,&quot;servicedesk-cmdb-object-type-configuration&quot;,&quot;service-management.insight-cmdb-object-type-configuration&quot;,&quot;project-components-view&quot;,&quot;project-components&quot;,&quot;project-settings-components&quot;,&quot;people-index&quot;,&quot;people-profiles&quot;,&quot;rapidboard-report&quot;,&quot;classic-report&quot;,&quot;project-settings-servicedesk-ticket-type-fields&quot;,&quot;project-settings.issue-type.jsm-cmp-customer-view&quot;,&quot;project-settings.issue-type.jsm-cmp-agent-view&quot;,&quot;archived-project-direct-link&quot;,&quot;project-archived&quot;,&quot;servicedesk-queues-new&quot;,&quot;service-management.queues.new&quot;,&quot;project-settings-software-boards-insights&quot;,&quot;board-settings-apps.insights-settings-page.page.load&quot;,&quot;admin-oauth-credentials&quot;,&quot;admin.oauth-credentials&quot;,&quot;polaris-ideas&quot;,&quot;jpd.project&quot;,&quot;project-settings-software-boards-csm&quot;,&quot;jira.fe.page-load.software.next-gen.boards.column-status-mapping.page.load&quot;,&quot;project-settings-servicedesk-language&quot;,&quot;service-management.languages&quot;,&quot;project-settings-servicedesk-language-key&quot;,&quot;service-management.translations&quot;,&quot;project-settings-servicedesk-classic-apps&quot;,&quot;service-management.app-discovery&quot;,&quot;marketplace-index&quot;,&quot;embedded-marketplace&quot;,&quot;project-settings-servicedesk-portal-settings&quot;,&quot;service-management.portal-settings&quot;,&quot;service-management.portal-settings.portal-groups&quot;,&quot;project-settings-servicedesk-automation-create&quot;,&quot;service-management.automation.create-rule&quot;,&quot;servicedesk-customers-v2&quot;,&quot;jsm-customers-component-load&quot;,&quot;archived-project-direct-link&quot;,&quot;project-archived&quot;,&quot;project-settings-software-boards-csm&quot;,&quot;software.next-gen.boards.column-status-mapping.page.load&quot;,&quot;jira-connect&quot;,&quot;knowledge-hub-category&quot;,&quot;service-management.knowledge.category&quot;,&quot;servicedesk-queues-landing&quot;,&quot;servicedesk-practice-landing&quot;,&quot;servicedesk-practice-custom-and-issue&quot;,&quot;servicedesk-practice-custom-issue&quot;,&quot;servicedesk-practice-custom-view&quot;,&quot;servicedesk-queues-custom-and-issue&quot;,&quot;servicedesk-queues-custom-issue&quot;,&quot;servicedesk-queues-custom-view&quot;],&quot;ufoNameOverrides&quot;:{&quot;global-settings-migrations-focus-page&quot;:{&quot;admin.c2c-migrations.review&quot;:&quot;admin.c2c-migrations.review&quot;,&quot;admin.c2c-migrations.choose-destination&quot;:&quot;admin.c2c-migrations.choose-destination&quot;,&quot;admin.c2c-migrations.preflight-checks&quot;:&quot;admin.c2c-migrations.preflight-checks&quot;,&quot;admin.c2c-migrations.choose-projects&quot;:&quot;admin.c2c-migrations.choose-projects&quot;},&quot;servicedesk-practice-custom-and-issue&quot;:{&quot;service-management.queues.issue&quot;:&quot;servicedesk-practice-custom-issue&quot;,&quot;service-management.queues.view&quot;:&quot;servicedesk-practice-custom-view&quot;},&quot;global-issue-navigator&quot;:{&quot;global-issue-navigator&quot;:&quot;global-issue-navigator-jfe&quot;,&quot;new-issue-navigator&quot;:&quot;global-new-issue-navigator&quot;},&quot;servicedesk-queues-custom-and-issue&quot;:{&quot;service-management.queues.issue&quot;:&quot;servicedesk-queues-custom-issue&quot;,&quot;service-management.queues.view&quot;:&quot;servicedesk-queues-custom-view&quot;},&quot;project-settings-servicedesk-portal-settings&quot;:{&quot;service-management.portal-settings&quot;:&quot;service-management.portal-settings&quot;,&quot;service-management.portal-settings.portal-groups&quot;:&quot;service-management.portal-settings.portal-groups&quot;},&quot;polaris-ideas&quot;:{&quot;project-settings.details&quot;:&quot;project-settings-details-polaris-ideas&quot;},&quot;project-settings-servicedesk-ticket-type-fields&quot;:{&quot;project-settings.issue-type.jsm-cmp-customer-view&quot;:&quot;project-settings.issue-type.jsm-cmp-customer-view&quot;,&quot;project-settings.issue-type.jsm-cmp-agent-view&quot;:&quot;project-settings.issue-type.jsm-cmp-agent-view&quot;},&quot;global-issue-navigator-jfe&quot;:{&quot;new-issue-navigator&quot;:&quot;global-new-issue-navigator&quot;,&quot;global-issue-navigator-jfe&quot;:&quot;global-issue-navigator-jfe&quot;}},&quot;killswitch&quot;:[&quot;jira.fe.load.UNKNOWN&quot;],&quot;enabled&quot;:true,&quot;enableCompleteUsingDoubleRAF&quot;:true,&quot;doNotAbortActivePressInteractionOnTransition&quot;:[&quot;jsm-create-cmp-request-type-from-template&quot;,&quot;jsm-create-tmp-request-type-from-template&quot;],&quot;capability&quot;:{&quot;feature_flag_access&quot;:1,&quot;react_profiler&quot;:1},&quot;removeAllUFOPrefix&quot;:true,&quot;removeUFOPrefixList&quot;:[&quot;project-versions&quot;,&quot;filters-directory&quot;],&quot;doNotAbortActivePressInteraction&quot;:[&quot;global-issue.create-modal&quot;,&quot;global-issue.create-modal-subsequent&quot;],&quot;awaitForSegments&quot;:{&quot;global-issue.create-modal-subsequent&quot;:[&quot;issue-view-details&quot;],&quot;global-issue.create-modal&quot;:[&quot;issue-view-details&quot;]},&quot;removePageSegmentsUFOPrefixes&quot;:true}},&quot;fetch-autocomplete-suggestions-with-jql-clause_uaf7l&quot;:{&quot;value&quot;:true},&quot;jira.frontend.atlassian-switcher.discovery-sdk&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;RULE_MATCH&quot;,&quot;ruleIndex&quot;:5,&quot;ruleId&quot;:&quot;9a45cd0c-866c-4024-ac3d-a071e9162654&quot;,&quot;inExperiment&quot;:false},&quot;value&quot;:true},&quot;jiv-14067-issue.details.gira-agg-migration-comments_pzao9&quot;:{&quot;value&quot;:false},&quot;uip.vc.devtools&quot;:{&quot;value&quot;:false},&quot;bee-4417-jira-mobile-android-issue-create-notifications&quot;:{&quot;value&quot;:true},&quot;incident-summary-in-pir_cmc5k&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;FALLTHROUGH&quot;,&quot;ruleIndex&quot;:-1,&quot;inExperiment&quot;:false},&quot;value&quot;:true},&quot;relay-migration-issue-fields-checkbox-select_ytl5n&quot;:{&quot;value&quot;:false},&quot;project.config.pce.project.add.host.header.for.local.jfc&quot;:{&quot;value&quot;:false},&quot;hide-icc-for-all-users_avyh5&quot;:{&quot;value&quot;:true},&quot;jca11y-1669-onboarding-into-jsw-quickstart-menu-button-not-focusable-with-a-keyboard-and-lack-button-role_pysg7&quot;:{&quot;value&quot;:true},&quot;rollback-add-unsafe-operation-database-warning-change-item-table_dzrpg&quot;:{&quot;value&quot;:false},&quot;display-concatenated-list-of-error-messages-in-imports-history_g61ia&quot;:{&quot;value&quot;:true},&quot;val-1172-duplicate-and-invalid-email-handling-in-site-import&quot;:{&quot;value&quot;:true},&quot;backlog-form-controls-content-change-anounce-accessibility-fix_3lvsc&quot;:{&quot;value&quot;:true},&quot;relay-migration-issue-fields-soft-refresh-ld&quot;:{&quot;value&quot;:true},&quot;display-object-schema-viewer-role_h6b6z&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;FALLTHROUGH&quot;,&quot;ruleIndex&quot;:-1,&quot;inExperiment&quot;:false},&quot;value&quot;:true},&quot;get-billing-admin-via-ccp-api_zr7ab&quot;:{&quot;value&quot;:true},&quot;jsm-responders-field-in-gicx-ui&quot;:{&quot;value&quot;:false},&quot;jfe-asset-consolidation-itsm-agni_po996&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;FALLTHROUGH&quot;,&quot;ruleIndex&quot;:-1,&quot;inExperiment&quot;:false},&quot;value&quot;:true},&quot;pin_field_exp_launch_darkly_flag_ef4mc&quot;:{&quot;value&quot;:true},&quot;relay-migration-issue-fields-multi-user&quot;:{&quot;value&quot;:false},&quot;enduser-emcee-discover&quot;:{&quot;value&quot;:true},&quot;repo-prompt-for-github-banner-in-dev-details-dialog_pdwpa&quot;:{&quot;explanation&quot;:{&quot;kind&quot;:&quot;RULE_MATCH&quot;,&quot;ruleIndex&quot;:4,&quot;ruleId&quot;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href=\&quot;https://arxiv.org/help\&quot; class=\&quot;external-link\&quot; rel=\&quot;nofollow noreferrer\&quot; target=\&quot;_blank\&quot;&gt;help&lt;/a&gt; and &lt;a href=\&quot;https://arxiv.org/help/faq\&quot; class=\&quot;external-link\&quot; rel=\&quot;nofollow noreferrer\&quot; target=\&quot;_blank\&quot;&gt;FAQ&lt;/a&gt; pages.&lt;/p&gt;\n&lt;p&gt;Have a question about &lt;b&gt;submission status or appeals&lt;/b&gt;? 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