Business Process Outsourcing (BPO) Services

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data-autoid="dds--content-block__heading" role="heading"> <a data-title="Overview" name="Overview"></a> Enable new ways of working and reimagine your operations with AI </dds-content-block-heading> </div> <dds-content-block-segmented-item> <dds-content-item-copy> <div class="cms-richtext " id="rich-text-3207cd2faf" data-dynamic-inner-content="description"> <p>IBM's modern approach to business process operations starts with an experiential co-creation approach that helps clients reimagine operational workflows infusing them with automation and AI.</p> <p>Our clients elevate their outcomes, experiences, and productivity while increasing their AI-maturity. Innovate alongside our domain experts through a personalized approach to redesigning core processes and systems while de-risking operations.<br /> </p> <p>Our global clients simultaneously operate and modernize essential business operations, and learn to leverage emerging technology such as generative AI in ways that accelerate time to value, increase agility, reduce costs, and deliver business insights that create and maintain a competitive edge.</p> </div> </dds-content-item-copy> <dds-video-player-container video-id="1_rowl7569" playing-mode="inline" slot="media"></dds-video-player-container> <div id="dds-analytics-data" data-title-dds="BPO" data-last-modified-dds="Fri Oct 25 14:50:36 UTC 2024" data-last-published-dds="Fri Oct 25 14:50:36 UTC 2024" data-template-dds="/conf/adobe-cms-editable/settings/wcm/templates/services-_-migration" data-playing-mode-dds="inline"> </div> <script src="/etc.clientlibs/adobe-cms/components/content/atoms/video/clientlibs.lc-660d2d9e622f158ce7161555a292ea97-lc.min.js"></script> </dds-content-block-segmented-item> <div slot="complementary"> <div class="aside-card"> <dds-card-cta href="https://www.ibm.com/products/concert" target="_blank" pictogram-placement="top" cta-type="local" aria-label="Register here"> <dds-card-heading role="heading" aria-level="3" slot="heading"> Now available: IBM Concert </dds-card-heading> <p>Simplify and optimize your app management and technology operations with generative AI-driven insights.</p> <dds-card-cta-footer icon-placement="right" href="https://www.ibm.com/products/concert" target="_blank" slot="footer" aria-hidden="true"> <span>Learn more about IBM Concert</span> </dds-card-cta-footer> </dds-card-cta> </div> <dds-link-list type="default"> <dds-link-list-heading role="heading" aria-level="4" slot="heading"> What's new </dds-link-list-heading> <dds-link-list-item-card cta-type="local" href="https://www.ibm.com/consulting/advantage" target="_self"> <p>IBM supercharges client value and consultant work with IBM Consulting Advantage, an AI services platform with a library of assistants</p> <dds-card-cta-footer href="https://www.ibm.com/consulting/advantage" target="_self" cta-type="local"> </dds-card-cta-footer> </dds-link-list-item-card> </dds-link-list> </div> </dds-content-block-segmented> </div> <div class="item-horizontal-group"> <div class="bx--content-block"> <dds-content-block-horizontal class="no-title-spacing" border content-section-body> <div class="content-item-horizontal"> <dds-content-item-horizontal-media align="right" data-autoid="dds--content-item-horizontal-media"> <dds-image id="image-1899913646" alt="Magic quadrant for finance and accounting business process outsourcing" slot="media" default-src="/content/dam/connectedassets-adobe-cms/worldwide-content/gbs/cf/ul/g/0d/7b/gartner_magic_quadrant_finance_accounting_bpo_2024.png" class=""> </dds-image> <dds-content-item-horizontal-eyebrow> </dds-content-item-horizontal-eyebrow> <dds-content-item-heading role="heading" aria-level="4" data-autoid="dds--content-item__heading" slot="heading"> IBM positioned as a Leader in the 2024 Gartner® Magic Quadrant™ for Finance and Accounting BPO </dds-content-item-heading> <dds-content-item-horizontal-media-copy> <dds-content-item-paragraph> Gartner has recognized IBM as a Leader based on its ability to execute and completeness of vision. IBM has a digital business model, and client framework that accelerates growth and benefits for its BPO clients. </dds-content-item-paragraph> </dds-content-item-horizontal-media-copy> <dds-link-list slot="footer" type="vertical"> <dds-link-list-item-cta cta-type="local" href="https://www.ibm.com/account/reg/subscribe?formid=urx-52858" icon-placement="right" role="listitem" target="_blank"> Learn what makes it possible </dds-link-list-item-cta> </dds-link-list> </dds-content-item-horizontal-media> </div> </dds-content-block-horizontal> </div> </div> <div class="cta-section"> <a data-title="Benefits" name="Benefits"></a> <dds-cta-block class=" " content-section-body no-border> <dds-content-block-heading class=""> <a data-title="Benefits" name="Benefits"></a> Benefits </dds-content-block-heading> <dds-cta-block-item-row no-border> <dds-cta-block-item> <span slot="statistics"> 82% </span> <dds-content-item-heading> </dds-content-item-heading> <dds-content-item-copy> <dds-content-item-paragraph> <div class="cms-richtext " id="rich-text-c4ec3f4dfe" data-dynamic-inner-content="description"> <p>of executives agree that the benefits they expect from generative AI exceed the potential risks.<sup>1</sup></p> </div> </dds-content-item-paragraph> </dds-content-item-copy> </dds-cta-block-item> <dds-cta-block-item> <span slot="statistics"> +55% </span> <dds-content-item-heading> </dds-content-item-heading> <dds-content-item-copy> <dds-content-item-paragraph> <div class="cms-richtext " id="rich-text-abc0e324ee" data-dynamic-inner-content="description"> <p>higher profitability/efficiency performance. Organizations that prioritize their operating model as an enabler of transformation outperform their skills-centric peers in multiple dimensions.<sup>2</sup></p> </div> </dds-content-item-paragraph> </dds-content-item-copy> </dds-cta-block-item> <dds-cta-block-item> <span slot="statistics"> 62% </span> <dds-content-item-heading> </dds-content-item-heading> <dds-content-item-copy> <dds-content-item-paragraph> <div class="cms-richtext " id="rich-text-db9991c97c" data-dynamic-inner-content="description"> <p>of companies experience more agility as a result of their current process modernization efforts.<sup>3</sup></p> </div> </dds-content-item-paragraph> </dds-content-item-copy> </dds-cta-block-item> </dds-cta-block-item-row> </dds-cta-block> </div> <div class="cta-section"> <a data-title="Capabilities" name="Capabilities" id="capabilities"></a> <dds-cta-block class=" " content-section-body> <dds-content-block-heading class=""> <a data-title="Capabilities" name="Capabilities" id="capabilities"></a> Capabilities </dds-content-block-heading> <dds-content-block-copy> <dds-content-block-paragraph> IBM has the deep industry and domain expertise and experience to transform essential processes across your enterprise, from human resources to finance through supply chain and procurement. </dds-content-block-paragraph> </dds-content-block-copy> <dds-cta-block-item-row no-border> <dds-cta-block-item> <dds-content-item-heading> AI-driven finance and accounting business process operations </dds-content-item-heading> <dds-content-item-copy> <dds-content-item-paragraph> <div class="cms-richtext " id="rich-text-35e1f3817e" data-dynamic-inner-content="description"> <p>With 30,000+ skilled finance and accounting industry practitioners, we can help unleash the value of AI-driven finance, and deliver demonstrable outcomes across financial planning and analytics, procure to pay, order to cash, and record to reporting.</p> </div> </dds-content-item-paragraph> </dds-content-item-copy> <dds-text-cta cta-type="local" icon-placement="right" href="https://www.ibm.com/consulting/finance-accounting-outsourcing" target="_self" aria-label="Learn more" data-dynamic-properties="{"ctaUrl":"href"}" data-dynamic-inner-content="ctaLabel" slot="footer">Reimagine your finance operations </dds-text-cta> </dds-cta-block-item> <dds-cta-block-item> <dds-content-item-heading> Modern talent and HR outsourcing </dds-content-item-heading> <dds-content-item-copy> <dds-content-item-paragraph> <div class="cms-richtext " id="rich-text-f18eaa04a8" data-dynamic-inner-content="description"> <p>Our HR and Talent BPO services combine deep process and technology expertise to help you create the essential AI-driven HR processes that result in better end-to-end experiences while reducing operational costs.</p> </div> </dds-content-item-paragraph> </dds-content-item-copy> <dds-text-cta cta-type="local" icon-placement="right" href="https://www.ibm.com/consulting/hr-outsourcing" target="_self" aria-label="Learn more" data-dynamic-properties="{"ctaUrl":"href"}" data-dynamic-inner-content="ctaLabel" slot="footer">Explore an AI-first approach to modern HR operations </dds-text-cta> </dds-cta-block-item> <dds-cta-block-item> <dds-content-item-heading> Intelligent supply chain operations </dds-content-item-heading> <dds-content-item-copy> <dds-content-item-paragraph> <div class="cms-richtext " id="rich-text-57e9493dd2" data-dynamic-inner-content="description"> <p>Our supply chain business process operations experts are the strategic sources of diverse talent needed to navigate an increasingly complex operating environment in this AI-era. We help our clients fuel strategic reinvention delivering the AI-enabled supply chains of the future.</p> </div> </dds-content-item-paragraph> </dds-content-item-copy> <dds-text-cta cta-type="local" icon-placement="right" href="https://www.ibm.com/consulting/supply-chain" target="_self" aria-label="Learn more" data-dynamic-properties="{"ctaUrl":"href"}" data-dynamic-inner-content="ctaLabel" slot="footer">Build AI-enabled, sustainable supply chains </dds-text-cta> </dds-cta-block-item> <dds-cta-block-item> <dds-content-item-heading> Intelligent marketing operations </dds-content-item-heading> <dds-content-item-copy> <dds-content-item-paragraph> <div class="cms-richtext " id="rich-text-943facb411" data-dynamic-inner-content="description"> <p>Our world-class marketing consultants have deep technology expertise and market leadership in data analytics and AI to unravel complexity and realize your vision for increased efficiency and growth.</p> </div> </dds-content-item-paragraph> </dds-content-item-copy> <dds-text-cta cta-type="local" icon-placement="right" href="https://www.ibm.com/consulting/marketing" target="_self" aria-label="Explore our marketing capabilities" data-dynamic-properties="{"ctaUrl":"href"}" data-dynamic-inner-content="ctaLabel" slot="footer">Explore managed marketing services </dds-text-cta> </dds-cta-block-item> <dds-cta-block-item> <dds-content-item-heading> Customer service transformation </dds-content-item-heading> <dds-content-item-copy> <dds-content-item-paragraph> <div class="cms-richtext " id="rich-text-c3b4160049" data-dynamic-inner-content="description"> <p>With AI for customer service, IBM Consulting helps organizations develop a data and AI strategy to transform the customer service experience and empower their employees, delight customers and unlock new revenue streams for improved profitability. </p> </div> </dds-content-item-paragraph> </dds-content-item-copy> <dds-text-cta cta-type="local" icon-placement="right" href="https://www.ibm.com/consulting/customer-service" target="_self" aria-label="Explore our customer service capabilities" data-dynamic-properties="{"ctaUrl":"href"}" data-dynamic-inner-content="ctaLabel" slot="footer">Unlock efficiency and supercharge your agents with generative AI </dds-text-cta> </dds-cta-block-item> <dds-cta-block-item> <dds-content-item-heading> AI-driven Procurement transformation </dds-content-item-heading> <dds-content-item-copy> <dds-content-item-paragraph> <div class="cms-richtext " id="rich-text-6d4dfef2fe" data-dynamic-inner-content="description"> <p>The expertise to infuse Generative AI and automation into core procurement processes, enabling better visibility, decision-making and better understanding of spend, contract management and strategic sourcing.</p> </div> </dds-content-item-paragraph> </dds-content-item-copy> <dds-text-cta cta-type="local" icon-placement="right" href="https://www.ibm.com/consulting/procurement" target="_self" aria-label="Learn 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Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology. </dds-content-item-paragraph> </dds-content-item-horizontal-media-copy> <dds-link-list slot="footer" type="vertical"> <dds-link-list-item-cta aria-label="Learn more" cta-type="local" href="https://www.ibm.com/garage" icon-placement="right" role="listitem" target="_self"> Learn more </dds-link-list-item-cta> <dds-link-list-item-cta cta-type="contact" href="#" data-ibm-contact="contact-link" icon-placement="right" role="listitem" target="_self"> <span data-ibm-contact="contact-text"></span> <svg xmlns="http://www.w3.org/2000/svg" class="bx--card__cta dds-ce--cta__icon" slot="icon" width="20" height="20" focusable="false" fill="currentColor" viewBox="0 0 32 32" aria-hidden="true"> <path d="M17.74,30,16,29l4-7h6a2,2,0,0,0,2-2V8a2,2,0,0,0-2-2H6A2,2,0,0,0,4,8V20a2,2,0,0,0,2,2h9v2H6a4,4,0,0,1-4-4V8A4,4,0,0,1,6,4H26a4,4,0,0,1,4,4V20a4,4,0,0,1-4,4H21.16Z"/> <path d="M8 10H24V12H8zM8 16H18V18H8z"/> </svg> </dds-link-list-item-cta> </dds-link-list> </dds-content-item-horizontal-media> </div> </dds-content-block-horizontal> </div> </div> <div class="callout-quote"> <dds-callout-quote mark-type="double-curved" class="theme-white" content-section-body> If you can reimagine how work gets done, then you can reinvent an organization. Intelligent workflows start with the experience, bringing AI capabilities on a hybrid cloud platform that empowers employees with data and technology to deliver exponential results. <dds-quote-source-heading slot="source-heading"> </dds-quote-source-heading> <dds-quote-source-copy slot="source-copy"> Joanne E. Wright, Senior Vice President, Transformation & Operations, IBM </dds-quote-source-copy> <dds-quote-source-bottom-copy slot="source-bottom-copy"> </dds-quote-source-bottom-copy> <dds-link-list type="vertical" slot="footer"> <dds-link-list-item-cta cta-type="local" href="https://www.ibm.com/case-studies/virtual-enterprise-intelligent-workflows" icon-placement="right" role="listitem" target="_self"> Learn about how IBM transforms “business as usual” with AI and hybrid cloud technologies </dds-link-list-item-cta> </dds-link-list> </dds-callout-quote> </div> <div class="block-card-container container responsivegrid"> <dds-content-block-cards data-autoid="dds--content-block-cards" content-section-body> <a data-title="Case studies" name="Case+studies" slot="heading"></a> <dds-content-block-heading slot="heading" data-autoid="dds--content-block__heading" role="heading"> <a data-title="Case studies" name="Case+studies"></a> Case studies </dds-content-block-heading> <dds-card-group cards-per-row="3" grid-mode="border"> <dds-card-group-item href="https://www.ibm.com/case-studies/us-open" target="_self" pictogram-placement="top" cta-type="local"> <div slot="image" class="card-image-thumbnail"> <dds-image id="image-788647396" alt="Tennis ball US open" slot="image" default-src="/content/dam/connectedassets-adobe-cms/worldwide-content/homepage/ul/g/71/68/0b5208b4cbcc278d-garrettellwoodusta-homepage.component.card-xl.ts=1729867831170.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card/image" class=""> <dds-image-item media="(min-width: 1312px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/homepage/ul/g/71/68/0b5208b4cbcc278d-garrettellwoodusta-homepage.component.card-xl-retina.ts=1729867831170.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card/image"></dds-image-item> <dds-image-item media="(min-width: 1312px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/homepage/ul/g/71/68/0b5208b4cbcc278d-garrettellwoodusta-homepage.component.card-xl.ts=1729867831170.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card/image"></dds-image-item> <dds-image-item media="(min-width: 1056px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/homepage/ul/g/71/68/0b5208b4cbcc278d-garrettellwoodusta-homepage.component.card-l-retina.ts=1729867831170.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card/image"></dds-image-item> <dds-image-item media="(min-width: 1056px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/homepage/ul/g/71/68/0b5208b4cbcc278d-garrettellwoodusta-homepage.component.card-l.ts=1729867831170.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card/image"></dds-image-item> <dds-image-item media="(min-width: 672px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/homepage/ul/g/71/68/0b5208b4cbcc278d-garrettellwoodusta-homepage.component.card-m-retina.ts=1729867831170.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card/image"></dds-image-item> <dds-image-item media="(min-width: 672px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/homepage/ul/g/71/68/0b5208b4cbcc278d-garrettellwoodusta-homepage.component.card-m.ts=1729867831170.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card/image"></dds-image-item> <dds-image-item media="(min-width: 481px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/homepage/ul/g/71/68/0b5208b4cbcc278d-garrettellwoodusta-homepage.component.card-s-retina.ts=1729867831170.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card/image"></dds-image-item> <dds-image-item media="(min-width: 481px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/homepage/ul/g/71/68/0b5208b4cbcc278d-garrettellwoodusta-homepage.component.card-s.ts=1729867831170.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card/image"></dds-image-item> <dds-image-item media="(max-width: 480px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/homepage/ul/g/71/68/0b5208b4cbcc278d-garrettellwoodusta-homepage.component.card-xs-retina.ts=1729867831170.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card/image"></dds-image-item> <dds-image-item media="(max-width: 480px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/homepage/ul/g/71/68/0b5208b4cbcc278d-garrettellwoodusta-homepage.component.card-xs.ts=1729867831170.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card/image"></dds-image-item> </dds-image> </div> <dds-card-heading role="heading" aria-level="3" slot="heading" class="bx--card__heading"> U.S. Open </dds-card-heading> <p>To help the US Open stay on the cutting edge of customer experience, IBM Consulting built power generative AI models with watsonx.</p> <dds-card-cta-footer icon-placement="right" cta-type="local" href="https://www.ibm.com/case-studies/us-open" slot="footer" aria-hidden="true" target="_self" class="bx--card__footer-icon-size"> <span>Learn how</span> </dds-card-cta-footer> </dds-card-group-item> <dds-card-group-item href="https://www.ibm.com/case-studies/state-gov-process-mining" target="_self" pictogram-placement="top" cta-type="local" aria-label="Read about it here"> <div slot="image" class="card-image-thumbnail"> <dds-image id="image-839892872" alt="Aerial view of a roundabout in a city" slot="image" default-src="/content/dam/connectedassets-adobe-cms/worldwide-content/cdp/cf/ul/g/95/c6/95c68fd5-26b3-44e8-aadbbb50bf4ca700.component.card-xl.ts=1729867831324.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_copy/image" class=""> <dds-image-item media="(min-width: 1312px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/cdp/cf/ul/g/95/c6/95c68fd5-26b3-44e8-aadbbb50bf4ca700.component.card-xl-retina.ts=1729867831324.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_copy/image"></dds-image-item> <dds-image-item media="(min-width: 1312px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/cdp/cf/ul/g/95/c6/95c68fd5-26b3-44e8-aadbbb50bf4ca700.component.card-xl.ts=1729867831324.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_copy/image"></dds-image-item> <dds-image-item media="(min-width: 1056px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/cdp/cf/ul/g/95/c6/95c68fd5-26b3-44e8-aadbbb50bf4ca700.component.card-l-retina.ts=1729867831324.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_copy/image"></dds-image-item> <dds-image-item media="(min-width: 1056px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/cdp/cf/ul/g/95/c6/95c68fd5-26b3-44e8-aadbbb50bf4ca700.component.card-l.ts=1729867831324.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_copy/image"></dds-image-item> <dds-image-item media="(min-width: 672px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/cdp/cf/ul/g/95/c6/95c68fd5-26b3-44e8-aadbbb50bf4ca700.component.card-m-retina.ts=1729867831324.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_copy/image"></dds-image-item> <dds-image-item media="(min-width: 672px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/cdp/cf/ul/g/95/c6/95c68fd5-26b3-44e8-aadbbb50bf4ca700.component.card-m.ts=1729867831324.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_copy/image"></dds-image-item> <dds-image-item media="(min-width: 481px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/cdp/cf/ul/g/95/c6/95c68fd5-26b3-44e8-aadbbb50bf4ca700.component.card-s-retina.ts=1729867831324.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_copy/image"></dds-image-item> <dds-image-item media="(min-width: 481px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/cdp/cf/ul/g/95/c6/95c68fd5-26b3-44e8-aadbbb50bf4ca700.component.card-s.ts=1729867831324.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_copy/image"></dds-image-item> <dds-image-item media="(max-width: 480px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/cdp/cf/ul/g/95/c6/95c68fd5-26b3-44e8-aadbbb50bf4ca700.component.card-xs-retina.ts=1729867831324.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_copy/image"></dds-image-item> <dds-image-item media="(max-width: 480px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/cdp/cf/ul/g/95/c6/95c68fd5-26b3-44e8-aadbbb50bf4ca700.component.card-xs.ts=1729867831324.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_copy/image"></dds-image-item> </dds-image> </div> <dds-card-heading role="heading" aria-level="3" slot="heading" class="bx--card__heading"> State Procurement </dds-card-heading> <p>One of America's largest state governments employs in-depth process analysis to improve procure-to-pay process - with a solution that identified and remedied costly issues.</p> <dds-card-cta-footer icon-placement="right" cta-type="local" href="https://www.ibm.com/case-studies/state-gov-process-mining" slot="footer" aria-hidden="true" target="_self" class="bx--card__footer-icon-size"> <span>Read more </span> </dds-card-cta-footer> </dds-card-group-item> <dds-card-group-item href="https://www.ibm.com/case-studies/anheuser-busch-inbev-workday" target="_self" pictogram-placement="top" cta-type="local"> <div slot="image" class="card-image-thumbnail"> <dds-image id="image-1735523119" alt="Anheuser busch view of table celebration" slot="image" default-src="/content/dam/connectedassets-adobe-cms/worldwide-content/stock-assets/getty/image/photography/e2/bf/ma46877.component.card-xl.ts=1729867831447.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_1430209788/image" class=""> <dds-image-item media="(min-width: 1312px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/stock-assets/getty/image/photography/e2/bf/ma46877.component.card-xl-retina.ts=1729867831447.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_1430209788/image"></dds-image-item> <dds-image-item media="(min-width: 1312px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/stock-assets/getty/image/photography/e2/bf/ma46877.component.card-xl.ts=1729867831447.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_1430209788/image"></dds-image-item> <dds-image-item media="(min-width: 1056px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/stock-assets/getty/image/photography/e2/bf/ma46877.component.card-l-retina.ts=1729867831447.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_1430209788/image"></dds-image-item> <dds-image-item media="(min-width: 1056px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/stock-assets/getty/image/photography/e2/bf/ma46877.component.card-l.ts=1729867831447.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_1430209788/image"></dds-image-item> <dds-image-item media="(min-width: 672px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/stock-assets/getty/image/photography/e2/bf/ma46877.component.card-m-retina.ts=1729867831447.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_1430209788/image"></dds-image-item> <dds-image-item media="(min-width: 672px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/stock-assets/getty/image/photography/e2/bf/ma46877.component.card-m.ts=1729867831447.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_1430209788/image"></dds-image-item> <dds-image-item media="(min-width: 481px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/stock-assets/getty/image/photography/e2/bf/ma46877.component.card-s-retina.ts=1729867831447.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_1430209788/image"></dds-image-item> <dds-image-item media="(min-width: 481px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/stock-assets/getty/image/photography/e2/bf/ma46877.component.card-s.ts=1729867831447.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_1430209788/image"></dds-image-item> <dds-image-item media="(max-width: 480px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/stock-assets/getty/image/photography/e2/bf/ma46877.component.card-xs-retina.ts=1729867831447.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_1430209788/image"></dds-image-item> <dds-image-item media="(max-width: 480px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/stock-assets/getty/image/photography/e2/bf/ma46877.component.card-xs.ts=1729867831447.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/block_card_container/container/card_1430209788/image"></dds-image-item> </dds-image> </div> <dds-card-heading role="heading" aria-level="3" slot="heading" class="bx--card__heading"> Anheuser-Busch </dds-card-heading> <p>AB InBev alleviates its complicated HR landscape, reinvests in more value-added services, and is operating more cost-effectively with the help of IBM Consulting.</p> <dds-card-cta-footer icon-placement="right" cta-type="local" href="https://www.ibm.com/case-studies/anheuser-busch-inbev-workday" slot="footer" aria-hidden="true" target="_self" class="bx--card__footer-icon-size"> <span>Explore the approach</span> </dds-card-cta-footer> </dds-card-group-item> </dds-card-group> </dds-content-block-cards> <div horizontal-ruler> <dds-hr></dds-hr> </div> </div> <div class="cta-section"> <a data-title="Strategic partnerships" name="Strategic+partnerships"></a> <dds-cta-block class=" " content-section-body> <dds-content-block-heading class=""> <a data-title="Strategic partnerships" name="Strategic+partnerships"></a> Strategic partnerships </dds-content-block-heading> <dds-cta-block-item-row no-border> <dds-cta-block-item> <dds-image id="image-106055242" alt="SAP logo" slot="media" 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srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/stock-assets/getty/image/photography/67/be/fs20210214_p12__n8a0664_r30.component.s-retina.ts=1729867832938.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/cardincard"></dds-image-item> <dds-image-item media="(min-width: 481px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/stock-assets/getty/image/photography/67/be/fs20210214_p12__n8a0664_r30.component.s.ts=1729867832938.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/cardincard"></dds-image-item> <dds-image-item media="(max-width: 480px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/stock-assets/getty/image/photography/67/be/fs20210214_p12__n8a0664_r30.component.xs-retina.ts=1729867832938.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/cardincard"></dds-image-item> <dds-image-item media="(max-width: 480px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/stock-assets/getty/image/photography/67/be/fs20210214_p12__n8a0664_r30.component.xs.ts=1729867832938.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/cardincard"></dds-image-item> </dds-card-in-card-image> <dds-card-eyebrow slot="eyebrow" aria-hidden="true">Learn why finance transformation propels business value</dds-card-eyebrow> <dds-card-heading slot="heading">Aligning business processes to support agility, drive business outcomes, and enriching data are key factors that make finance transformation</dds-card-heading> <dds-card-cta-footer data-autoid="dds--card-cta-footer" icon-placement="right" slot="footer" cta-type="local" href="https://www.ibm.com/thought-leadership/institute-business-value/report/record-to-report-automation" target="_self" class="bx--card__footer-icon-size"> Read about it here </dds-card-cta-footer> </dds-card-in-card> </div> </div> <div class="bx--content-block__children"> <div> <dds-card-group cards-per-row="3" grid-mode="narrow"> <dds-card-group-item href="https://www.ibm.com/account/reg/signup?formid=urx-52858" target="_blank" pictogram-placement="top" cta-type="local" aria-label="Read about it here"> <div slot="image" class="card-image-thumbnail"> <dds-image id="image--233196960" alt="Professionals working with a sticky notes on a whiteboard" slot="image" 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srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/gbs/cf/ul/g/f8/e2/08f9513598a70746_dotcom-4-technology.component.card-xs.ts=1729867833422.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card/image"></dds-image-item> </dds-image> </div> <dds-card-eyebrow slot="eyebrow" aria-hidden="true" class="bx--card__eyebrow"> Recognized for our ability to execute and completeness of vision </dds-card-eyebrow> <dds-card-heading role="heading" aria-level="3" slot="heading" class="bx--card__heading"> IBM positioned as a Leader in the 2024 Gartner® Magic Quadrant™ for Finance and Accounting Business Process Outsourcing </dds-card-heading> <dds-card-cta-footer icon-placement="right" cta-type="local" href="https://www.ibm.com/account/reg/signup?formid=urx-52858" slot="footer" aria-hidden="true" target="_blank" class="bx--card__footer-icon-size"> <span>Learn what makes it possible</span> </dds-card-cta-footer> </dds-card-group-item> <dds-card-group-item href="https://www.ibm.com/thought-leadership/institute-business-value/report/automation-intelligent-workflows" target="_self" pictogram-placement="top" cta-type="local" aria-label="Learn more here"> <div slot="image" class="card-image-thumbnail"> <dds-image id="image--1444984692" alt="Ai for automation graphic" slot="image" default-src="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/fb/ba/productivity-agility.component.card-xl.ts=1729867833511.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy/image" class=""> <dds-image-item media="(min-width: 1312px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/fb/ba/productivity-agility.component.card-xl-retina.ts=1729867833511.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy/image"></dds-image-item> <dds-image-item media="(min-width: 1312px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/fb/ba/productivity-agility.component.card-xl.ts=1729867833511.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy/image"></dds-image-item> <dds-image-item media="(min-width: 1056px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/fb/ba/productivity-agility.component.card-l-retina.ts=1729867833511.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy/image"></dds-image-item> <dds-image-item media="(min-width: 1056px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/fb/ba/productivity-agility.component.card-l.ts=1729867833511.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy/image"></dds-image-item> <dds-image-item media="(min-width: 672px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/fb/ba/productivity-agility.component.card-m-retina.ts=1729867833511.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy/image"></dds-image-item> <dds-image-item media="(min-width: 672px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/fb/ba/productivity-agility.component.card-m.ts=1729867833511.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy/image"></dds-image-item> <dds-image-item media="(min-width: 481px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/fb/ba/productivity-agility.component.card-s-retina.ts=1729867833511.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy/image"></dds-image-item> <dds-image-item media="(min-width: 481px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/fb/ba/productivity-agility.component.card-s.ts=1729867833511.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy/image"></dds-image-item> <dds-image-item media="(max-width: 480px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/fb/ba/productivity-agility.component.card-xs-retina.ts=1729867833511.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy/image"></dds-image-item> <dds-image-item media="(max-width: 480px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/fb/ba/productivity-agility.component.card-xs.ts=1729867833511.jpg/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy/image"></dds-image-item> </dds-image> </div> <dds-card-eyebrow slot="eyebrow" aria-hidden="true" class="bx--card__eyebrow"> The power of AI & Automation: Intelligent workflows </dds-card-eyebrow> <dds-card-heading role="heading" aria-level="3" slot="heading" class="bx--card__heading"> 92% of polled executives agree that their organization’s workflows will be digitized and will leverage AI-enabled automation by 2025 </dds-card-heading> <dds-card-cta-footer icon-placement="right" cta-type="local" href="https://www.ibm.com/thought-leadership/institute-business-value/report/automation-intelligent-workflows" slot="footer" aria-hidden="true" target="_self" class="bx--card__footer-icon-size"> <span>Learn more here</span> </dds-card-cta-footer> </dds-card-group-item> <dds-card-group-item href="https://www.ibm.com/thought-leadership/institute-business-value/report/ceo-generative-ai/supply-chain" target="_self" pictogram-placement="top" cta-type="local" aria-label="Read about it here"> <div slot="image" class="card-image-thumbnail"> <dds-image id="image-1487752831" alt="CEO guide to generative ai supply chain book" slot="image" default-src="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/19/fb/1235_generative_ai_book_leadspace_3168x1470.component.card-xl.ts=1729867833782.png/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy_670545955/image" class=""> <dds-image-item media="(min-width: 1312px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/19/fb/1235_generative_ai_book_leadspace_3168x1470.component.card-xl-retina.ts=1729867833782.png/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy_670545955/image"></dds-image-item> <dds-image-item media="(min-width: 1312px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/19/fb/1235_generative_ai_book_leadspace_3168x1470.component.card-xl.ts=1729867833782.png/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy_670545955/image"></dds-image-item> <dds-image-item media="(min-width: 1056px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/19/fb/1235_generative_ai_book_leadspace_3168x1470.component.card-l-retina.ts=1729867833782.png/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy_670545955/image"></dds-image-item> <dds-image-item media="(min-width: 1056px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/19/fb/1235_generative_ai_book_leadspace_3168x1470.component.card-l.ts=1729867833782.png/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy_670545955/image"></dds-image-item> <dds-image-item media="(min-width: 672px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/19/fb/1235_generative_ai_book_leadspace_3168x1470.component.card-m-retina.ts=1729867833782.png/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy_670545955/image"></dds-image-item> <dds-image-item media="(min-width: 672px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/19/fb/1235_generative_ai_book_leadspace_3168x1470.component.card-m.ts=1729867833782.png/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy_670545955/image"></dds-image-item> <dds-image-item media="(min-width: 481px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/19/fb/1235_generative_ai_book_leadspace_3168x1470.component.card-s-retina.ts=1729867833782.png/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy_670545955/image"></dds-image-item> <dds-image-item media="(min-width: 481px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/19/fb/1235_generative_ai_book_leadspace_3168x1470.component.card-s.ts=1729867833782.png/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy_670545955/image"></dds-image-item> <dds-image-item media="(max-width: 480px) and (min-resolution: 192dpi)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/19/fb/1235_generative_ai_book_leadspace_3168x1470.component.card-xs-retina.ts=1729867833782.png/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy_670545955/image"></dds-image-item> <dds-image-item media="(max-width: 480px)" srcset="/content/dam/connectedassets-adobe-cms/worldwide-content/creative-assets/ibv/ul/g/19/fb/1235_generative_ai_book_leadspace_3168x1470.component.card-xs.ts=1729867833782.png/content/adobe-cms/us/en/consulting/bpo/jcr:content/root/table_of_contents/body/content_section_styl/content-section-body/card_group_with_card/blockcard/container/card_copy_670545955/image"></dds-image-item> </dds-image> </div> <dds-card-eyebrow slot="eyebrow" aria-hidden="true" class="bx--card__eyebrow"> The CEO’s Guide to Generative AI: Supply Chain </dds-card-eyebrow> <dds-card-heading role="heading" aria-level="3" slot="heading" class="bx--card__heading"> See what supply chain leaders should do—and stop doing—to capture the generative AI opportunity </dds-card-heading> <dds-card-cta-footer icon-placement="right" cta-type="local" href="https://www.ibm.com/thought-leadership/institute-business-value/report/ceo-generative-ai/supply-chain" slot="footer" aria-hidden="true" target="_self" 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