Can’t sign in to LinkedIn Recruiter app or mobile website

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href="https://www.linkedin.com/checkpoint/lg/login?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fhelp%2Frecruiter%2Fanswer%2Fa520972&trk=help_me_menu" data-test-id="me-menu-sign-in"> Sign in </a> </div> </div> <a class="site-navigation__sign-in artdeco-button artdeco-button--2 artdeco-button--secondary artdeco-button--inverse mobile-excluded" href="https://www.linkedin.com/checkpoint/lg/login?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fhelp%2Frecruiter%2Fanswer%2Fa520972" data-test-id="sign-in-button">Sign in</a> </nav> </div> </header> <main role="main" tabindex="-1" id="a11y-main" class="layout layout--one-column" aria-label="Help content" data-inert-toggle-target="me-menu-inert-toggle-target"> <div class="article-details-page"> <div class="hue-page-heading" data-test-selector="heading-container"> <div class="page-width-content"> <h2 class="hue-page-heading__title hue-default-color t-24 t-bold" data-test-selector="heading-title"> Can’t sign in to LinkedIn Recruiter app or mobile website </h2> <span class="hue-default-secondary-color t-14" data-test-selector="relativeTime-container"> Last updated: 8 months ago </span> </div> </div> <div class="page-width-content article-details-content"> <div class="article-details-content__main"> <article data-test-selector="article" data-article-source="urn:li:helpCenterArticle:(520972,LITHOGRAPH)"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p><strong>Important</strong>: At LinkedIn, we want to provide a simple and useful experience for everyone. From time to time, we take a closer look at how our members are using our products and upgrade accordingly. Based on this and our monitoring of mobile usage by our members, going forward we’ll only be supporting <strong>iOS 13.0</strong> and <strong>Android Marshmallow(6.0 / API level 23)</strong> and newer versions. We request members using the LinkedIn Recruiter app to upgrade to these supported versions for an enhanced experience.</p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>If you can't sign into your LinkedIn Recruiter app or mobile website:</p> </div> <ol class="article-content__ordered-list" data-test-selector="orderedList-container"> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> Ensure your device is connected to the internet. </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Once you're connected to the internet, open the LinkedIn Recruiter app. Enter the same email address you enter on the desktop version of www.linkedin.com.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> Allow visibility to make sure you're entering the correct password. </div> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <ul> <li>On Android or iOS, tap <strong>Show</strong> in the password box.</li> <li>On mobile web (www.linkedin.com), tap <strong>Show</strong> in the password box.</li> </ul> </div> </li> </ol> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> If you still can't sign in after trying the above steps: </div> <ol class="article-content__ordered-list" data-test-selector="orderedList-container"> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> Reset your password by tapping <strong>Forgot your password?</strong> at the bottom of the app's sign in page. You can also use the <a rel="" href="http://www.linkedin.com/uas/request-password-reset" target="_blank">Password Reset</a> feature. </div> </li> </ol> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> If you’re accessing linkedin.com on your mobile web/browser, please follow the below steps: </div> <div class="tabs" data-test-selector="tabs" data-test-id-suffix="n3hli"> <section role="tablist" aria-label="Tab list" class="tabs__tablist tabs__tablist--auto " data-test-selector="tabs-tablist"> <button class="tabs__tab plain-button t-14 t-bold" role="tab" aria-selected="true" aria-controls="panel-1-n3hli" id="tab-1-n3hli" data-test-selector="tabs-tab"> <span class="tabs__tab-label" data-test-selector="tabs-tab-label">iOS</span> </button> <button class="tabs__tab plain-button t-14 t-bold" role="tab" aria-selected="false" aria-controls="panel-2-n3hli" id="tab-2-n3hli" tabindex="0" data-test-selector="tabs-tab"> <span class="tabs__tab-label" data-test-selector="tabs-tab-label">Android</span> </button> </section> <div class="tabs__tabpanel " tabindex="0" role="tabpanel" id="panel-1-n3hli" aria-labelledby="tab-1-n3hli" data-test-selector="tabs-tabpanel"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> Your iPhone's Safari browser settings must be set with JavaScript turned on, private browsing turned off and cookies must be enabled/allowed and not blocked. </div> <ol class="article-content__ordered-list" data-test-selector="orderedList-container"> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>From the iPhone's home screen, navigate to <strong>Settings</strong>.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Scroll down and tap<strong> Safari</strong>.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> Scroll down and turn off <strong>Block All Cookies</strong>. </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Scroll down and tap <strong>Advanced</strong>, then turn <strong>JavaScript</strong> on by switching the toggle to the right.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Open <strong>Safari</strong>, then tap the <strong>Tabs</strong> icon on the lower right.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>If private browsing is enabled, the Safari address bar will be dark and you'll see the word <strong>Private</strong>.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Tap <strong>Private</strong>, then tap <strong>Start Page</strong> and <strong>Done</strong> to turn off private browsing.</p> </div> </li> </ol> </div> <div class="tabs__tabpanel " tabindex="0" role="tabpanel" id="panel-2-n3hli" aria-labelledby="tab-2-n3hli" hidden data-test-selector="tabs-tabpanel"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> Steps vary depending on your device and version. The user manual of the Android device may offer steps on how to turn JavaScript on, turn off private browsing, and enable/allow cookies. </div> </div> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p><strong>Note:</strong> If you're using the LinkedIn Recruiter app and still can't sign in, uninstall then reinstall the app and try again.</p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <h3><strong>Related tasks</strong></h3><ul><li><a rel="" href="/help/recruiter/answer/a1337200/ft" target="_self">Merge or close duplicate accounts</a></li><li><a rel="" href="/help/recruiter/answer/a1335847#:~:te" target="_self">Verify your email address on LinkedIn</a></li></ul><h3><strong>Learn more</strong></h3><ul><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a1377054" target="_self">Troubleshooting sign in issues in Recruiter</a><br> </li><li><a rel="" href="https://www.linkedin.com/help/recruiter/answer/a520521" target="_self">Basic troubleshooting tips</a></li></ul> </div> </article>  <div class="placeholder " id="helpfulness-rating"> </div> </div> <div class="article-details-content__delimiter"></div> <aside class="article-details-content__aside"> <div class="article-details-content__tags"> <h3 id="tagged-header" class="hue-web__header--aside t-bold t-16" data-test-selector="topicTags-header"> Tagged in </h3> <ul class="pill-list article-page-pill-list hue-artdeco-pill" data-test-selector="topicTags-container"> <li class="pill-list__item" id="topic-link-a55" data-test-selector="topicTags-list-item"> <a class="pill basePadding label" href="/help/recruiter/topic/a55" data-test-selector="topic-tag-link" aria-describedby="tagged-header"> <span data-test-selector="topicTags-title-a55"> Mobile </span> </a> </li> </ul> </div>  </aside> </div>  </div> </main> <div class="placeholder " id="toasts__wormhole" data-inert-toggle-target="me-menu-inert-toggle-target"> </div> <footer class="global-footer" data-inert-toggle-target="me-menu-inert-toggle-target" data-component-selector="global-footer" data-test-id="global-footer" role="contentinfo"> <div class="global-footer__upper-row-wrapper"> <div class="page-width-content"> <ul class="global-footer__upper-row-items t-12 t-black"> <li class="global-footer__upper-row-item global-footer__logo"> <a class="global-footer__upper-row-item-link" href="https://www.linkedin.com"> <li-icon size="14dp" color="brand" tabindex="-1" aria-hidden="true" type="linkedin-logo"></li-icon> <span class="visually-hidden">LinkedIn</span> </a> </li> <li class="global-footer__upper-row-item "> <a class="global-footer__upper-row-item-link" data-test-id="footer-contact-us" href="https://www.linkedin.com/help/recruiter/solve"> Contact us </a> </li>     <li class="global-footer__upper-row-item global-footer__language-switcher-wrapper"> <form action method="GET" class="language-switcher__form">  <label class="language-switcher__select-label"> <span class="visually-hidden">Select a language. 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