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menu-item-1471"><a target="_blank" href="https://portal.cleartwo.co.uk/">C2 Portal</a></li> <li id="menu-item-44" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-44"><a href="https://cleartwo.co.uk/contact-us/">Contact Us</a></li> </ul></nav></div><a class="overlay-menu-toggle" href="#"><i class="open icon-menu-fine"></i><i class="close icon-cancel-fine"></i></a><div class="services-box"> <div class="el-1"></div> <div class="el-2"></div> <div class="el-3"></div> <div class="el-4"></div> <div class="el-5"></div> <div class="el-6"></div> <div class="el-7"></div> </div>  <div class="header_placeholder"></div> <div id="Top_bar" class="loading"> <div class="container"> <div class="column one"> <div class="top_bar_left clearfix">  <div class="logo"><a id="logo" href="https://cleartwo.co.uk" title=""><img class="logo-main scale-with-grid svg" src="/wp-content/uploads/2022/06/c2-new-logo.svg" alt="c2-new-logo" width="160px"/><img class="logo-sticky scale-with-grid svg" src="/wp-content/uploads/2022/06/c2-new-logo.svg" alt="c2-new-logo" width="160px"/><img class="logo-mobile scale-with-grid svg" src="/wp-content/uploads/2022/06/c2-new-logo.svg" alt="c2-new-logo" width="160px"/><img class="logo-mobile-sticky scale-with-grid svg" src="/wp-content/uploads/2022/06/c2-new-logo.svg" alt="c2-new-logo" width="160px"/></a></div> <div class="menu_wrapper"> </div> <div class="secondary_menu_wrapper">  </div> <div class="banner_wrapper"> </div> <div class="search_wrapper">  <form method="get" id="searchform" action="https://cleartwo.co.uk/"> <i class="icon_search icon-search-fine"></i> <a href="#" class="icon_close"><i class="icon-cancel-fine"></i></a> <input type="text" class="field" name="s" placeholder="Enter your search" /> <input type="submit" class="submit" value="" style="display:none;" /> </form> </div> </div> </div> </div> </div> </header> <div id="Subheader" style=""><div class="container"><div class="column one"><h1 class="title">CRM</h1></div></div></div> </div> <script src="/wp-content/uploads/2018/07/jquery.scaletext.js"></script>   <div id="Content"> <div class="content_wrapper clearfix c2">  <div class="sections_group"> <div class="entry-content" itemprop="mainContentOfPage"> <div class="section the_content has_content"><div class="section_wrapper"><div class="the_content_wrapper"><div class="wpb-content-wrapper"><div data-vc-full-width="true" data-vc-full-width-init="false" data-vc-stretch-content="true" class="vc_row wpb_row vc_row-fluid vc_row-no-padding"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_raw_code wpb_raw_html wpb_content_element" > <div class="wpb_wrapper"> <video id="banner_branding_video" width="100%" height="100%" autoplay loop muted preload="true" playsinline> <source src="https://media.cleartwo.co.uk/c2/animatedHeaders/crm.mp4" type="video/mp4" /> </video> </div> </div> </div></div></div></div><div class="vc_row-full-width vc_clearfix"></div><div class="vc_row wpb_row vc_row-fluid sm-sec1"><div class="wpb_animate_when_almost_visible wpb_bottom-to-top bottom-to-top wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner vc_custom_1533551253717"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element wpb_animate_when_almost_visible wpb_slideInLeft slideInLeft vc_custom_1537053905541 font-13" > <div class="wpb_wrapper"> <p style="text-align: justify;">Cleartwo specialise in two Customer Relationship Management (CRM) solutions: Microsoft’s Dynamics 365, and a bespoke PHP solution. For both options, we offer a wide spectrum of customisation and services that we integrate into every step of the process, from design to development, and the consultation period in-between. Our process is flexible and customer-driven, so you get a solution that works with you.</p> <p style="text-align: justify;">If you want to implement a CRM system for the first time or alter an existing system, our CRM Implementation services will help you to streamline your business. We offer a variety of services to both existing users and those just starting out, so ask what we can do for you today.</p> </div> </div> </div></div></div><div class="sm2 wpb_animate_when_almost_visible wpb_lightSpeedIn lightSpeedIn wpb_column vc_column_container vc_col-sm-4 vc_hidden-sm vc_hidden-xs"><div class="vc_column-inner vc_custom_1537223161637"><div class="wpb_wrapper"><div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="grey_pad wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_separator wpb_content_element vc_separator_align_left vc_sep_width_100 vc_sep_border_width_2 vc_sep_pos_align_right wpb_content_element wpb_animate_when_almost_visible wpb_slideInLeft slideInLeft vc_separator-has-text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#2388c9;" class="vc_sep_line"></span></span><h4>CRM Systems</h4><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#2388c9;" class="vc_sep_line"></span></span> </div> <div class="wpb_text_column wpb_content_element wpb_animate_when_almost_visible wpb_appear appear vc_custom_1534864794389" > <div class="wpb_wrapper"> <h2 style="text-align: center;"><a href="/crm-portfolio/">Portfolio</a></h2> </div> </div> </div></div></div></div></div></div></div></div><div class="vc_row wpb_row vc_row-fluid sm-sec2 vc_row-o-equal-height vc_row-flex"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element wpb_animate_when_almost_visible wpb_slideInUp slideInUp" > <div class="wpb_wrapper"> <h2 style="text-align: left;">The Process</h2> <h3 style="text-align: left;"><span style="text-decoration: underline;">Requirements & Analysis</span></h3> <p style="text-align: justify;">One of our seasoned Business Analysts will start with a face-to-face meeting to find out exactly you need. With detailed questions and natural feedback, this meeting may help you understand your own practises in more detail and can help find issues that you were unaware of.</p> <h3 style="text-align: left;"><u>System Design</u></h3> <p style="text-align: justify;">Once we gather the requirements for your new system and analyse the existing one, we will build a <em>Functional Specification</em> document that describes our design for the new system. This is meant to be an easy to read blueprint of the system that will make it very clear what you will be getting from your CRM system. As well as that, you will also receive a commercial document which outlines the budget and timescale in detail.</p> <h3 style="text-align: left;"><u>Development and Testing</u></h3> <p style="text-align: justify;">Once we get your approval for design proposal, we move to the development phase, staying in contact to provide progress updates and previews throughout. This allows you to familiarise yourself with the system and see if there are any changes or additions you require. When the system is built, we put it through User Acceptance Testing (UAT), allowing you to test the system from end to end to detect any issues.</p> <h3 style="text-align: left;"><u>Existing Customers</u></h3> <p style="text-align: justify;">The beauty of a good CRM system is that it can always evolve to better meet your needs with a few expert tweaks. For this reason, a good deal of our customers have existing Microsoft Dynamics CRM and 365 systems which they have outgrown.</p> <h3 style="text-align: left;"><u>Customisation and Extension</u></h3> <p style="text-align: justify;">If you have an existing Dynamics CRM system, we can help you to evaluate your needs and how to get the most from your system. Even if you wish to make the changes using your own staff and resources, we can design and document the proposed changes, and then handover to you.</p> <p style="text-align: left;">Cleartwo have helped to design and implement CRM systems in the Finance, Education and Catering sectors, so we have a wide variety of experience and technical knowledge to help your business thrive.</p> <h3 style="text-align: left;"><u>Integration</u></h3> <p style="text-align: justify;">While Dynamics CRM has grown massively in popularity, many organisations use it alongside other systems and requiring integration between them. In the past, Cleartwo have been able to integrate Microsoft Dynamics CRM with NAV, Sage, SharePoint, Resource Link and more.</p> <p style="text-align: left;">We specialise in website integration, and can combine simple and complex functions, whether you want to link a contact form to your database or create an online customer portal.</p> <h3 style="text-align: left;"><u>Upgrades</u></h3> <p style="text-align: justify;">Every business is unique, and CRM upgrades need to adapt accordingly, which is why we’ve developed a strategic approach for upgrade work. All our CRM Consultants are certified Microsoft professionals, so you get the best practices of Microsoft and the bespoke Cleartwo approach.</p> <p style="text-align: justify;">Though upgrading a personalised version of Dynamics CRM may seem risky, leaving it alone may cause the system to become obsolete. This prevents the business from integrating new technology, getting official support, or keeping up with competitors. However, Dynamics CRM upgrades give enhanced user interface, improved business process flows and increased <a href="/social-media/">social media</a> engagement.</p> <p style="text-align: justify;">More and more people are using their mobile phones as a primary source of information, which has led organisations like Google to completely ignore websites that aren’t mobile friendly. If you are invested in your CRM System, then keeping it current through upgrades may be a necessity for your business.</p> <h4 style="text-align: left;">Our upgrade service includes:</h4> <ul style="text-align: left;"> <li>Review of the existing system and upgrade suitability checks</li> <li>Virtual tests to gauge the success of the upgrade before full upgrade roll-out</li> <li>Address potential issues and opportunities</li> <li>Additional training for users, super users and administrators</li> </ul> <h4 style="text-align: left;">Current businesses that have upgraded have also benefitted from:</h4> <ul style="text-align: left;"> <li>Undisrupted CRM availability throughout</li> <li>Early identification of issues</li> <li>Redesign of business processes to fully use the upgraded features</li> <li>Future-proofing for innovative technologies</li> <li>Trained staff gaining a wider set of CRM Dynamics skills</li> <li>Bespoke upgrade approach to give the best results</li> </ul> <p style="text-align: justify;">While change may be concerning – especially when it comes to essential systems – our experienced and specially trained team will guide you through every step of the process. Whether you’re using cutting edge hardware or last gen software, we will help you upgrade to a system that meets the needs of your organisation.</p> <h3 style="text-align: left;"><u>Support</u></h3> <p style="text-align: justify;">As a rule, it is crucial to remember that a Microsoft CRM system can only be considered a success if it meets the requirements of its users.</p> <p style="text-align: left;">If you use Customer Relationship Management (CRM) Systems as the core function of your business, keeping it working and working well is paramount, and regular support is the best way to keep things running smoothly.</p> <p style="text-align: justify;">Whether you need a break-fix, additional training or a change request, our support packages are tailored to give you a support package suited to your needs and resources.</p> <p style="text-align: justify;">Using a points-based system, we can easily categorize the type of support you will need, and this approach allows us to give you:</p> <ul style="text-align: left;"> <li>Agreed SLA (Service Level Agreement) response times to resolve cases</li> <li>Support for all versions of CRM</li> <li>Access to CRM specialists and CRM Consultants when needed</li> <li>Early Identification and resolution of issues</li> <li>Multi-platform support</li> <li>Notification of updates and fixes</li> </ul> <p style="text-align: justify;">Rather than paying for a whole package, you only pay for the services that you want, saving you money in the long run. <a href="/">Cleartwo</a> will be there to support you with on-site visits and remote calls, whatever you need.</p> <p style="text-align: justify;">Our UK-based team are experts in supporting customers with existing systems, as well as projects we helped to launch originally. With experience across the public and private sectors, with software and hardware, our friendly team of CRM specialists and technicians will be able to provide the support you need in a way to suit the needs of your business.</p> <h3 style="text-align: left;"><u>Training</u></h3> <p style="text-align: justify;">Like any tool, Dynamics CRM is only as good as the user. Many CRM System users are unaware of the most basic features of the system, leading them to believe the system is ‘restrictive’. We believe that the best way to get the most out of your CRM Business System is to spend some quality time with our experienced consultants.</p> <p style="text-align: justify;">Considering the needs of each client, we can train your staff in how best to use your Dynamics CRM system to make your business more effective. With bespoke and immersive training programs, our qualified CRM consultants can share knowledge and skills that apply to the specifics of your organisation, including:</p> <ul> <li style="text-align: left;">Basic CRM Concepts and Functionality</li> <li style="text-align: left;">Record Management</li> <li style="text-align: left;">CRM Personalisation</li> <li style="text-align: left;">Reporting and Dashboards</li> <li style="text-align: left;">Workflow and Customisation</li> <li style="text-align: left;">Marketing and Campaign Management</li> <li style="text-align: left;">Data Importing</li> <li style="text-align: left;">Sales Force Automation and Process Management</li> <li style="text-align: left;">Customer Service Tracking</li> <li style="text-align: left;">Creation of Automated Processes and Guided Dialogues</li> <li style="text-align: left;">End User Training</li> <li style="text-align: left;">Super User and Administrator Training</li> </ul> </div> </div> </div></div></div></div><div class="vc_row wpb_row vc_row-fluid sm-sec1"><div class="sm2 wpb_animate_when_almost_visible wpb_lightSpeedIn lightSpeedIn wpb_column vc_column_container vc_col-sm-4 vc_hidden-lg vc_hidden-md"><div class="vc_column-inner vc_custom_1537223326024"><div class="wpb_wrapper"><div class="vc_row wpb_row vc_inner vc_row-fluid"><div class="grey_pad wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_separator wpb_content_element vc_separator_align_left vc_sep_width_100 vc_sep_border_width_2 vc_sep_pos_align_right wpb_content_element wpb_animate_when_almost_visible wpb_slideInLeft slideInLeft vc_separator-has-text" ><span class="vc_sep_holder vc_sep_holder_l"><span style="border-color:#2388c9;" class="vc_sep_line"></span></span><h4>CRM Systems</h4><span class="vc_sep_holder vc_sep_holder_r"><span style="border-color:#2388c9;" class="vc_sep_line"></span></span> </div> <div class="wpb_text_column wpb_content_element wpb_animate_when_almost_visible wpb_appear appear vc_custom_1534864794389" > <div class="wpb_wrapper"> <h2 style="text-align: center;"><a href="/crm-portfolio/">Portfolio</a></h2> </div> </div> </div></div></div></div></div></div></div></div><div data-vc-full-width="true" data-vc-full-width-init="false" data-vc-stretch-content="true" class="vc_row wpb_row vc_row-fluid crm-img vc_custom_1533551059030 vc_row-no-padding"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner vc_custom_1537223274840"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_center wpb_content_element wpb_animate_when_almost_visible wpb_slideInUp slideInUp vc_custom_1609900827021"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img fetchpriority="high" decoding="async" width="1920" height="560" src="https://cleartwo.co.uk/wp-content/uploads/2018/08/CRM-page-elements-banner-1.jpg" class="vc_single_image-img attachment-full" alt="CRM-page-elements-banner-1" title="CRM-page-elements-banner-1" srcset="https://cleartwo.co.uk/wp-content/uploads/2018/08/CRM-page-elements-banner-1.jpg 1920w, https://cleartwo.co.uk/wp-content/uploads/2018/08/CRM-page-elements-banner-1-300x88.jpg 300w, https://cleartwo.co.uk/wp-content/uploads/2018/08/CRM-page-elements-banner-1-768x224.jpg 768w, https://cleartwo.co.uk/wp-content/uploads/2018/08/CRM-page-elements-banner-1-1024x299.jpg 1024w, https://cleartwo.co.uk/wp-content/uploads/2018/08/CRM-page-elements-banner-1-260x76.jpg 260w, https://cleartwo.co.uk/wp-content/uploads/2018/08/CRM-page-elements-banner-1-50x15.jpg 50w, https://cleartwo.co.uk/wp-content/uploads/2018/08/CRM-page-elements-banner-1-150x44.jpg 150w" sizes="(max-width: 1920px) 100vw, 1920px" /></div> </figure> </div> </div></div></div></div><div class="vc_row-full-width vc_clearfix"></div><div class="vc_row wpb_row vc_row-fluid sm-sec1 design-p"><div class="contact-sec 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} // jQuery(document).on('click','.home .left-sec a',function(e){ // jQuery('body').addClass('page-is-changing'); // //alert('page-is-changing'); // e.preventDefault(); // jQuery(this).animate({ // opacity: 0.25 // }, 2000, function() { // document.location.href = this.href; // }); // }); }); jQuery(window).load(function() { //jQuery('body').removeClass('page-is-changing'); //automatically scale any with this class setTimeout(function(){ jQuery('.page-template-default .sm2 h2').scaleText(); jQuery('.left-sec h2').each(function() { //jQuery(this).scaleText(); }); }, 1000); }); jQuery(document).ready(function(){ jQuery('nav#overlay-menu ul li.menu-item.menu-item-has-children').click(function(e){ if( jQuery(e.currentTarget).hasClass('showsub') == false) { e.preventDefault(); jQuery(e.currentTarget).addClass('showsub'); show_submenu(e); } }); jQuery('a.overlay-menu-back, .close.icon-cancel-fine').click(function(){ reset_menu(); }); // jQuery('li.services').click(function(e){ // alert('click'); // jQuery('.services-box').addClass('active'); // e.preventDefault(); // }); }); function show_submenu(e) { //Show Back Button //jQuery('a.overlay-menu-back').css(''); jQuery('a.overlay-menu-back').removeAttr('style'); jQuery('a.overlay-menu-back').css('opacity','1'); //jQuery('nav#overlay-menu ul#menu-main-menu > li:not(.showsub)').css('pointer-events','auto'); jQuery('nav#overlay-menu ul#menu-main-menu > li:not(.showsub)').animate({opacity:0},500); flash_letters(); jQuery('nav#overlay-menu ul#menu-main-menu > li:not(.showsub)').promise().done(function(){ var submenu = jQuery(e.currentTarget).find('ul.sub-menu')[0]; //OLD EFFECT jQuery(submenu).css('transform','rotateY(0deg)'); jQuery(submenu).removeAttr('style'); jQuery(submenu).css('opacity','1'); // jQuery(document).on('click','.showsub a',function(e){ // jQuery('body').addClass('page-is-changing'); // e.preventDefault(); // jQuery(this).animate({ // opacity: 0.25 // }, 2000, function() { // document.location.href = this.href; // }); // }); }); } function flash_letters() { var letters = ['a','b','c','d','e','f','g','h','i','j','k','l','m','n','o','p','q','u','r','s','t','v','w','x','y','z','@','#','[',']','-','_','?','\\','/','%','*','^','~']; var container = jQuery('.rand_letters'); jQuery(container).empty(); for(x=0;x<letters.length;x++) { var top = Math.floor((Math.random() * 100) + 1); var left = Math.floor((Math.random() * 100) + 1); var style = "top:"+top+"%;left:"+left+"%;"; var data = ''; if(x == 0){data = 'data-last="true"';} jQuery(container).prepend('<div class="rand_l" style="' + style + '" ' + data + '>' + letters[x] + '</div>'); } var nLetter = jQuery('.rand_letters').children()[0]; next_letter_in(nLetter); } function next_letter_in(letter = null) { if(letter) { jQuery(letter).animate({opacity:1},25,function(){ var l = jQuery(letter).next() if(jQuery(l).data('last') == true) { next_letter_out(l); } else { next_letter_in( l ); } }); } } function next_letter_out(letter = null) { if(letter) { jQuery(letter).animate({opacity:0},25,function(){ var l = jQuery(letter).prev(); //if(jQuery(l).data('last') == false) //{ next_letter_out(l); //} }); } } function reset_menu() { //Hide Back Button //jQuery('a.overlay-menu-back').css(''); jQuery('a.overlay-menu-back').removeAttr('style'); jQuery('a.overlay-menu-back').css('opacity','0'); var submenu = jQuery('nav#overlay-menu ul#menu-main-menu').find('ul.sub-menu'); jQuery(submenu).removeAttr('style'); jQuery(submenu).css('opacity','0'); jQuery('nav#overlay-menu ul#menu-main-menu > li.showsub').removeClass('showsub'); //jQuery('nav#overlay-menu ul#menu-main-menu > li:not(.showsub)').css('pointer-events','auto'); jQuery('nav#overlay-menu ul#menu-main-menu > li:not(.showsub)').animate({opacity:1},500); } // jQuery(document).on('click','footer .menu a, ul#menu-main-menu > li:not(.menu-item-has-children) a, .widget_recent_entries a, .right-sec a, .blogs a.post-more, .post-nav.minimal a',function(e){ // jQuery('body').addClass('page-is-changing'); // //alert('page-is-changing'); // e.preventDefault(); // jQuery(this).animate({ // opacity: 0.25 // }, 2000, function() { // document.location.href = this.href; // }); // }); //Tab Change Title change code jQuery(document).ready(function(){ var title = jQuery('head title').text(); jQuery(window).blur(function(e) { jQuery('head title').text("Come Back!"); }); jQuery(window).focus(function(e) { jQuery('head title').text(title); }); }); }); //]]> </script> <div> <div class="cd-cover-layer"></div> <div class="cd-loading-bar"></div> </div> </body> </html>