Questions about the Blackboard App

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class="page-header__tools"><a class="page-header__home" href="/web/20200402064204/https://help.blackboard.com/" title="Home"><span class="icon-home" aria-hidden="true"></span>Home</a> <a class="page-header__print" title="Print"><span class="icon-printer" aria-hidden="true"></span>Print</a></div></div> </div> <div class="block block--block-blackboard-page-title " id="block-blackboard-page-title" data-block-plugin-id="page_title_block"> <h1><span>Questions about the Blackboard App</span> </h1> </div> <div class="block block--block-liftslot-fullspanbanner " id="block-liftslot-fullspanbanner" data-block-plugin-id="block_content:582f9bde-be9a-4fe6-b87f-1314126a7021"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div data-lift-slot="fb2baad0-4af7-11e7-b2aa-9d057867a0b0"></div></div> </div> <div class="block block--block-liftslot-studentlandingbanner " id="block-liftslot-studentlandingbanner" 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</div> <div class="block block--block-liftslot-sidebarblock3 " id="block-liftslot-sidebarblock3" data-block-plugin-id="block_content:78e9893a-652c-4f9f-9ea2-39d6ae91d839"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="block--block-lift-sidebarblock"> <div data-lift-slot="112e5f50-fa32-11e7-9ba6-db640d383e63"></div> </div></div> </div> <div class="block block--block-covid19 " id="block-covid19" data-block-plugin-id="block_content:8fc27601-7e34-4c40-9fb8-408a55c149c7"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="block--warn-alert-triangle"> <div class="block block--block-blackboard-content "> <p>A special note from Product Management on COVID-19: The team has been taking several pre-emptive infrastructure measures to help prepare for significantly increased traffic as a growing number of schools move to fully online courses. We will continue to monitor closely and take any additional steps required to provide a seamless service.</p> </div> </div></div> </div> </div> </div> </div> </header> <main role="main"> <a id="main-content" tabindex="-1"></a> <div class="page-content"> <ul class="visually-hidden accessible-navigation__content"> </ul> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div> <div class="block block--block-views-block-view-applies-to-original-course-view-admin-block-1 views-element-container" id="block-views-block-view-applies-to-original-course-view-admin-block-1" data-block-plugin-id="views_block:view_applies_to_original_course_view_admin-block_1"> <div><div class="view view-view-applies-to-original-course-view-admin view-id-view_applies_to_original_course_view_admin view-display-id-block_1 js-view-dom-id-7693f8af7cbbaf0256aa66453240984922606fef2eac6bd573eeca6093a91086"> </div> </div> </div> <div class="block 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class="block block--block-blackboard-content " id="block-blackboard-content" data-block-plugin-id="system_main_block"> <article role="article" about="/Blackboard_App/FAQs"> <div> <div class="field field--name-field-content-page-paragraphs field--type-entity-reference-revisions field--label-hidden field__items"> <div class="paragraph paragraph--type--basic-content-paragraph paragraph--view-mode--default"> <div class="field field--name-field-content field--type-text-long field--label-hidden field__item"><h2><a id="install_faq" name="install_faq"></a>Installation questions</h2> <h3><a id="compatible" name="compatible"></a>Which devices are compatible with the app?</h3> <p>You need a device with one of these operating systems:</p> <p class="indent">iOS 11+<br/> Android 5+</p> <p class="note">The Windows version of the Blackboard app is no longer supported and was removed from the Microsoft Store on December 31, 2019.</p> <h3><a id="OS" name="OS"></a>How do I get the right OS on my Apple device?</h3> <p>The Blackboard app supports iOS 11+. To learn which operating system version you're running, see <a class="external" href="https://web.archive.org/web/20200402064204/http://support.apple.com/kb/ht2188">iPhone, iPad, iPod: How to Find the Software Version</a>.</p> <p>To learn how to update your iOS software, see <a class="external" href="https://web.archive.org/web/20200402064204/http://support.apple.com/kb/ht4623">Update Your iPhone, iPad, or iPod Touch</a>.</p> <h3><a id="available"></a></h3> <h3><a id="cost"></a>How much does the Blackboard app cost a student?</h3> <p>Absolutely nothing! It's free to students! Enjoy.</p> <hr/><h2><a id="login_faq"></a>Login questions</h2> <h3><a id="school_search"></a>What to do if my school doesn't appear in search?</h3> <p>On the app’s login screen, your first step is to search for the name of your school. If your school doesn’t appear in the search, please contact your school’s help desk. The help desk can let you know if mobile access is enabled for your school, the correct name to search for, and if there are any technical issues preventing the school from appearing in your search. You can usually find a help desk link or email on your school's website.</p> <h3><a id="username_password"></a>How do I get help with my username or password?</h3> <p>We'd love to help if you're having trouble with your login or password, but Blackboard doesn't have access to student account information. To reset or retrieve your login credentials, contact your school's IT help desk. You can usually find a help desk link or email on your school's Blackboard website.</p> <h3><a id="instructors" name="instructors"></a>Does the Blackboard app work for instructors?</h3> <p>If you're enrolled as an instructor in a course, it doesn't show on the <span class="interface">Courses</span> page in the Blackboard app. Instructors can use the <a href="/web/20200402064204/https://help.blackboard.com/Blackboard_Instructor">Blackboard Instructor</a> app.</p> <h3>How do I log out of the app?</h3> <p>Tap the <span class="interface">Menu</span> button, select <span class="interface">Settings</span> and then <span class="interface">Log out</span>. If you are in a course, tap the back arrow until the <span class="interface">Menu</span> button appears.</p> <hr/><h2>General questions</h2> <h3>Is the app available in my language?</h3> <p>The Blackboard app is available in over 30 languages, including English, Arabic, Chinese, Dutch, Italian, German, Japanese, Korean, Portuguese, and Spanish. See the full <a href="/web/20200402064204/https://help.blackboard.com/Blackboard_App/Release_Notes">list of supported languages in the release notes</a>.</p> <p>The language of the app comes from your device's operating system, not your Blackboard Learn language preference. 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