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href="/cart" class="cart-page-link"> <span class="icon icon-cart header-bar__cart-icon" aria-hidden="true"></span> </a> </div> <div class="header-bar__module"> <a href="/cart" class="cart-page-link"> Cart <span class="cart-count header-bar__cart-count hidden-count">0</span> </a> </div> </div> </div> </div> <div class="wrapper post-large--hide announcement-bar--mobile"> </div> <div class="wrapper post-large--hide"> <button type="button" class="mobile-nav-trigger" id="MobileNavTrigger" aria-controls="MobileNav" aria-expanded="false"> <span class="icon icon-hamburger" aria-hidden="true"></span> Menu </button> <a href="/cart" class="cart-page-link mobile-cart-page-link"> <span class="icon icon-cart header-bar__cart-icon" aria-hidden="true"></span> Cart <span class="cart-count hidden-count">0</span> </a> </div> <nav role="navigation"> <ul id="MobileNav" class="mobile-nav post-large--hide"> <li class="mobile-nav__link"> <a href="/" class="mobile-nav" > Home </a> </li> <li class="mobile-nav__link"> <a href="/pages/publishers" class="mobile-nav" > Publishers </a> </li> <li class="mobile-nav__link"> <a href="/pages/products" class="mobile-nav" > Products </a> </li> <li class="mobile-nav__link"> <a href="/account/login" id="customer_login_link">Log in</a> </li> <li class="mobile-nav__link"> <a href="/account/register" id="customer_register_link">Create account</a> </li> <li class="mobile-nav__link"> <div class="header-bar__module header-bar__search"> <form action="/search" method="get" class="header-bar__search-form clearfix" role="search"> <button type="submit" class="btn btn--search icon-fallback-text header-bar__search-submit"> <span class="icon icon-search" aria-hidden="true"></span> <span class="fallback-text">Search</span> </button> <input type="search" name="q" value="" aria-label="Search" class="header-bar__search-input" placeholder="Search"> </form> </div> </li> </ul> </nav> </div> <div class="extra_margint"></div> </div> </div> <main class="wrapper main-content" role="main"> <div class="grid"> <div class="grid__item"> <div class='easylockdown-content' style='display:none;'> <style> .faqPlusAppTitle:after, .faqPlusAppTitle:before { content: '' !important; position: absolute !important; right: 1.25em !important; top: 1.25em !important; width: 2px !important; height: 0.75em !important; background-color: #ffffff !important; -webkit-transition: all 0.2s !important; transition: all 0.2s !important; left: unset !important; } .faqPlusAppFeaturedFaqLabel:after, .faqPlusAppFeaturedFaqLabel:before { content: '' !important; position: absolute !important; right: 44px; top: 6px; width: 2px; height: 10px; background-color: #000; -webkit-transition: all 0.2s !important; transition: all 0.2s !important; left: unset !important; } .faq-plus-app-container-featured-faqs-content{ margin: 0 auto; max-width: 70%; } .faqPlusAppFaq { display: block; border-radius: 16px; position: relative; margin-bottom: 12px; background: #fb8023; } .faqPlusAppFaq:hover { text-decoration: none; } .faqPlusAppFaq:hover { background-color: #f56d25 !important; } .faqPlusAppTitle:hover, .faqPlusAppFeaturedFaqLabel:hover { cursor: pointer; } label.faqPlusAppTitle, label.faqPlusAppFeaturedFaqLabel { cursor: pointer; } .faqPlusAppTitle, .faqPlusAppContent, .faqPlusFeaturedAppContent, .faqPlusAppFeaturedFaqLabel { -webkit-backface-visibility: hidden; backface-visibility: hidden; -webkit-transform: translateZ(0); transform: translateZ(0); -webkit-transition: all 0.2s; transition: all 0.2s; } .faq-plus-app-container-featured-faqs { background-color: #faebd7; padding-top: 34px; } .faqPlusAppCategoryTitleTop { font-size: 12px; font-weight: normal; text-transform: unset; text-align: left; font-style: unset; margin-top: 0; color: #333333; } .faqPlusAppFeaturedFaqLabel { color: #f56d25; } .faqAppFeatureFaqTitle span { color: #f56d25; } .faqAppFeatureFaqTitle { text-align:center; text-transform: unset !important; margin-top: 0; font-weight: bold; } // .faqAppFeatureFaqTitle span { // border-bottom: 2px solid #fb8023; // padding-bottom: 6px; // } .faq-app-category-individual { cursor: pointer; border: 2px solid transparent; font-family: var(--font-primary); font-weight: 700; text-decoration: none; line-height: 1; box-shadow: none; transition: var(--transition); position: relative; width: auto; min-width: 6.5em; max-width: 100%; align-items: baseline; padding: var(--btn-padding-y) var(--btn-padding-x); padding-right: 2.25rem; border-color: var(--color-primary); color: #fb8023; display: inline-flex; justify-content: center; align-items: center; /* white-space: nowrap; */ font-size: var(--btn-font-size,1em); padding: var(--btn-padding-y,10px) var(--btn-padding-x,1rem); border-radius: var(--btn-radius,.25em); margin: 10px; } .faq-app-category-individual:hover { color: #f56d25 !important; } .faqPlusAppContent, .faqPlusAppContent span, .faqPlusAppContent p { font-size: 15px !important; font-weight: normal !important; color: #133337; background-color: #eeeeee; font-style: unset !important; font-family: inherit !important; } .faqPlusFeaturedAppContent, .faqPlusFeaturedAppContent span, .faqPlusFeaturedAppContent p { font-size: 15px; font-weight: normal; color: #333333; font-style: unset !important; font-family: inherit !important; } .faqPlusAppFeaturedContentParagraph { margin: 0; padding: 0 2em 1em 0; line-height: 1.5; } .faqPlusAppTitle { padding: 1em !important; display: block !important; margin-bottom: 0 !important; font-style: unset !important; text-transform: unset !important; padding-right: 30px !important; letter-spacing: inherit !important; font-weight: bold !important; font-size: 16px !important; color: #ffffff !important; width: 100%; display: block; } .faqPlusAppFeaturedFaqLabel { padding-bottom: 5px; display: block; margin-bottom: 0; font-style: unset; text-transform: unset; padding-right: 60px; letter-spacing: inherit; font-size: 19px; font-weight: bold; } .faqPlusFeaturedAppContent ul li, .faqPlusAppContent ul li { list-style: circle !important; color: #133337 !important; } .faqPlusFeaturedAppContent ol li, .faqPlusAppContent ol li { list-style: decimal !important; color: #133337 !important; } .faqPlusAppContent div p sub { vertical-align: sub; } .faqPlusAppContent div p sup { vertical-align: super; } .faqPlusAppContent ul, .faqPlusAppContent ol, .faqPlusFeaturedAppContent ul, .faqPlusFeaturedAppContent ol { padding-left: 1em !important; padding-bottom: 1em !important; margin-left: 1em !important; } .faqPlusAppContent a:link, .faqPlusFeaturedAppContent a:link { color: green; background-color: transparent; text-decoration: underline; } .faqPlusAppContent a:hover, .faqPlusAppContent a span:hover, .faqPlusFeaturedAppContent a:hover, .faqPlusFeaturedAppContent a span:hover { color: green; background-color: transparent; text-decoration: underline; } .faqPlusAppToggle { display: none !important; } .faqPlusAppTitle:after { -webkit-transform: rotate(90deg) !important; transform: rotate(90deg) !important; border-color: #fff !important; } .faqPlusAppFeaturedFaqLabel:after { -webkit-transform: rotate(90deg) !important; transform: rotate(90deg) !important; border-color: #fff !important; } .faqPlusAppContent, .faqPlusFeaturedAppContent { max-height: 0; overflow: hidden; } .faqPlusFeaturedAppContent { width: 92%; } .faqPlusAppToggle:checked + .faqPlusAppTitle + .faqPlusAppContent { box-shadow: none; } .faqPlusAppToggle:checked + .faqPlusAppFeaturedFaqLabel + .faqPlusFeaturedAppContent { box-shadow: none; } #easy-faq-app-top-section { background-position: center; } @media (min-width: 767px) { #easy-faq-app-top-section { background-size: cover; background-repeat: no-repeat; height: 356px; } } #easy-faq-app-header { padding-top: 20px; margin-top: 0; font-size: 40px; font-weight: bold; text-transform: initial; } /* Toggle happens here */ .faqPlusAppToggle:checked + .faqPlusAppTitle + .faqPlusAppContent { max-height: 100%; } .faqPlusAppToggle:checked + .faqPlusAppFeaturedFaqLabel + .faqPlusFeaturedAppContent { max-height: 100%; } .faqPlusAppToggle:checked + .faqPlusAppTitle:before { -webkit-transform: rotate(90deg) !important; transform: rotate(90deg) !important; } .faqPlusAppToggle:checked + .faqPlusAppFeaturedFaqLabel:before { -webkit-transform: rotate(90deg) !important; transform: rotate(90deg) !important; } .faqPlusCategoryFaqs { padding-top: 10px; } .faqCollapseCategory:hover { cursor: pointer; } .easy-faq-search-bar input { width: 40%; margin: 0 auto; border-radius: 10px; height: 44px; font-size: 18px; padding: 10px 18px; background: #fff; } ol, ul { list-style: none; } .faq-app-categories a{ border: 1px solid transparent; font-style: unset; display: block; padding: 14px 15px; vertical-align: middle; text-decoration: none; } .faq-app-categories li { border-bottom: 1px solid #fb8023; } html { scroll-behavior: smooth } .sticky-faq-sidebar { position: fixed; top: 150px; z-index: 10000; } .easy-faq-contact-details { display: table; margin: 0 auto; } .easy-faq-contact-details p { margin: 0; } .easy-faq-contact-email-info, .easy-faq-contact-phone-info { display: grid; grid-template-columns: 34px auto; grid-gap: 0 1rem; text-align: left; width: 400px; align-items: center; margin: 0 auto; } .easy-faq-contact-email-info, .easy-faq-contact-phone-info { margin: 0; } .easy-faq-contact-email-info-image, .easy-faq-contact-phone-info-image { width: 100%; } .faq-header a { border-bottom: 1px solid transparent; transition: all .2s ease; color: #fff; text-decoration: none; } #easy-faq-search-bar-section { padding-top: 30px; padding-bottom: 30px; } .easy-faq-contact-email-info-details p:first-child, .easy-faq-contact-phone-info-details p:first-child { font-weight: bold; } .easy-faq-double-detail-box { text-align: center; display: inline-block; padding: 20px; } .easy-faq-single-detail-box { text-align: center; display: block; padding-top: 20px; } .easy-faq-single-detail-box img, .easy-faq-double-detail-box img { display: inline-block; max-width: 34px; margin-right: 14px; } .easy-faq-single-detail-box-details { display: inline-block; text-align: left; } .easy-faq-single-detail-box-details p { margin: 0; } .easy-faq-single-detail-box-details p:first-child { font-weight: bold; } .easy-faq-single-detail-box-details p a[href^=tel] { color: #fff !important; } main#MainContent { margin-top: 0; padding-top: 0; } .main-content--no-template { padding-top: 0; } .active-faq-category { text-decoration: underline; font-weight: bold; } .easy-faq-single-detail-box-details p a:hover { cursor: pointer; } .page-container, #PageContainer { transform: none !important; overflow: visible; } #faq-plus-app-template-three, .faq-plus-accordian { margin: 0 auto; max-width: 100%; } #faq-plus-app { padding-top: 0px; } .faq-plus-app-container { width: 1200px; display: block; margin: 0 auto; padding-top: 30px; } .faq-plus-app-container-search { width: 1200px; display: block; margin: 0 auto; } @media only screen and (max-width: 960px) { .faq-plus-app-container{ width: 100%; display: block; padding: 14px; } #easy-faq-app-header { font-size: 30px; } .faqPlusAppAccordionForFeaturedFaq { margin: 0 auto; max-width: 100%; } .faq-plus-app-container-featured-faqs-content { margin: 0 auto; max-width: 90%; } .faq-plus-app-container-search { width: 100%; display: block; margin: 0 auto; padding: 14px; } } .faq-plus-category-topbar { width: 70%; margin: 0 auto; text-align: center; margin-top: 24px; } @media only screen and (max-width: 960px) { .easy-faq-double-detail-box { display: inline-block; padding: 14px; } #easy-faq-app-top-section { height: 100%; } #easy-faq-app-top-section { background-size: cover; } .easy-faq-contact-details { text-align: center; padding-bottom: 10px; } #easy-faq-search-bar-section { padding-top: 10px; padding-bottom: 10px; } #easy-faq-app-header { padding-top: 20px; padding-left: 20px; padding-right: 20px; } .easy-faq-single-detail-box img, .easy-faq-double-detail-box img { max-width: 28px; margin-right: 10px; } .faq-plus-category-topbar { width: 90%; margin: 24px auto; text-align: center; } } .introTextFaqPlus { margin: 0 auto; padding-top: 2px; text-align: center; max-width: 1200px; } @media only screen and (max-width: 960px) { .introTextFaqPlus { padding: 4px; } .footerTextFaqPlus { padding: 14px; } .faq-plus-accordian { margin: 0 auto !important; } .faq-plus-accordian h2 { padding-top: 0px !important; } .easy-faq-search-bar input { width: 90%; } .faqPlusAppFeaturedFaqLabel:after, .faqPlusAppFeaturedFaqLabel:before { right: 6px; } .faq-plus-app-row { display: block !important; } } .col { flex: 1; /* additionally, equal width */ padding: 0.3em; } .col { padding: 0 !important; padding-top: 0 !important; padding-bottom: 0 !important; } .faq-plus-app-row { display: flex; /* equal height of the children */ padding: 0 0 14px; } .faqPlusAppContent img { max-width: 100%; border: 0; } .faqPlusAppFeaturedFaq { position: relative; margin-bottom: 12px; } .faqCollapseCategory, .faqPlusAppFaqCategory, .faq-plus-accordian h2 { font-size: 20px; font-weight: bold; color: #133337; padding-top: 16px; padding-bottom: 6px; text-transform: capitalize; text-align: left; font-style: unset; margin-top: 0; margin-bottom: 4px; } .faqPlusAppAnswer { margin: 0; padding: 1em 1em 1em 1em; line-height: 1.5; } </style> <div id="faq-plus-app" itemscope itemtype="https://schema.org/FAQPage"> <style> #easy-faq-app-header { padding-top: 40px; } #easy-faq-app-top-section { padding-bottom: 50px; } .introTextFaqPlus, .introTextFaqPlus > p > a { color: #FFF; } .faqPlusAppCategoryTitleTop { text-transform: uppercase; } .faqPlusAppFeaturedFaqLabel { font-weight: bold!important; } .introTextFaqPlus > p > a { color: #ececec; text-decoration: underline; } .faqPlusAppFeaturedContentParagraph > p > span { color: #333!important; background-color: rgba(255,255,255,0)!important; } .faqPlusAppFeaturedFaqLabel::before, .faqPlusAppFeaturedFaqLabel::after { color: #614190!important; } .faq-app-category-individual { color: #fb8023!important; } </style> <style> .faq-plus-app-row h2::after { content: none; } .faq-plus-accordian h2::after { content: none; } </style> <style> .faq-plus-accordian-section { scroll-margin-top: 3em; } </style> <div id="easy-faq-app-top-section" style="background-image: url(https://cdn.shopify.com/s/files/1/0089/7948/0634/files/faq-NK_header-grad.jpg?v=1651012567);"> <h1 id="easy-faq-app-header" style="text-align: center; color:#fff"><span>Frequently Asked Questions</span></h1> <div id="easy-faq-search-bar-section" class="easy-faq-search-bar" style="text-align: center"><input type="text" onkeyup="easyFaqSearchFaq(event)" placeholder="What can we help you with?" /></div> <div class="easy-faq-contact-details"> <div class="easy-faq-double-detail-box"> <img alt="Email Support" src="https://faqs-plus.herokuapp.com/public/images/email.png"> <div class="easy-faq-single-detail-box-details"> <p style="color:#fff">Support Email</p> <p><a style="color:#fff" href="mailto:customerservice@newskeepsake.com">customerservice@newskeepsake.com</a></p> </div> </div> <div class="easy-faq-double-detail-box"> <img alt="Phone Support" src="https://faqs-plus.herokuapp.com/public/images/phone.png"> <div class="easy-faq-single-detail-box-details"> <p style="color:#fff">Support Phone</p> <p style="color:#fff">+1-804-215-3963</p> </div> </div> </div> <div class="introTextFaqPlus" style=""><p>Check most frequently asked questions here, if you still need help then please contact us at <a href='mailto:customerservice@newskeepsake.com'>customerservice@newskeepsake.com</a>.</p></div> </div> <div><span id="easy-faq-app-search-bar"></span></div> <div id="faq-plus-app-template-three"><div class="faq-plus-app-container-featured-faqs" id="easy-faq-app-default-display-top"><h2 class="faqAppFeatureFaqTitle"><span>Featured FAQs</span></h2><div class="faq-plus-app-container-featured-faqs-content"> <div class="faq-plus-app-row"><div class="col leftColumn"><span class="faqPlusAppCategoryTitleTop">Ordering</span> <div id="when-will-i-receive-my-product-" class="faqPlusAppFeaturedFaq"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Ordering-0-left" /> <label for="toggle-Ordering-0-left" class="faqPlusAppFeaturedFaqLabel">When will I receive my product?</label> <div class="faqPlusFeaturedAppContent"> <div class="faqPlusAppFeaturedContentParagraph"><p><span style="color: rgb(0,0,0);font-size: 10pt;font-family: Arial;">Typically if it is a custom made product like an award or article, we will email you a digital proof to ensure we have it right. We can not manufacture your custom made product until you approve the proof, which may cause delays. Once we receive your OK on the proof, we typically ship within 5 days. </span></p> </div> </div> </div><span class="faqPlusAppCategoryTitleTop">Ordering</span> <div id="how-will-i-receive-a-proof-of-my-content-" class="faqPlusAppFeaturedFaq"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Ordering-1-left" /> <label for="toggle-Ordering-1-left" class="faqPlusAppFeaturedFaqLabel">How will I receive a proof of my content?</label> <div class="faqPlusFeaturedAppContent"> <div class="faqPlusAppFeaturedContentParagraph"><p><span style="color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 13px;font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif;">If you've already placed an order, we will send a proof (unless otherwise noted) to the email with which you placed your order. We will not move your order into production until we receive your approval. If a full business day has passed and you still haven't received your proof, please check your SPAM or junk folders. If you still don't see one, please email us at customerservice@newskeepsake.com or chat with us (bottom right-hand corner). If you have not placed an order yet, please select Digital Proof when ordering or make a note in Special Instructions that you would like to receive one.</span></p> </div> </div> </div></div><div class="col rightColumn"><span class="faqPlusAppCategoryTitleTop">Publication / Subscriptions</span> <div id="can-i-renew-my-subscription-through-your-store-" class="faqPlusAppFeaturedFaq"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-PublicationSubscriptions-0-right" /> <label for="toggle-PublicationSubscriptions-0-right" class="faqPlusAppFeaturedFaqLabel">Can I renew my subscription through your store?</label> <div class="faqPlusFeaturedAppContent"> <div class="faqPlusAppFeaturedContentParagraph"><p><span style="font-size: 10pt;font-family: Arial;">No, however, there should be a link nearby directing you to the publication's subscribe page. If you do not see one, please notify us in the chat below and we will assist you.</span></p> </div> </div> </div><span class="faqPlusAppCategoryTitleTop">Shipping</span> <div id="what-is-my-order-status-" class="faqPlusAppFeaturedFaq"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Shipping-1-right" /> <label for="toggle-Shipping-1-right" class="faqPlusAppFeaturedFaqLabel">What is my order status?</label> <div class="faqPlusFeaturedAppContent"> <div class="faqPlusAppFeaturedContentParagraph"><p><span style="font-size: 10pt;font-family: Arial;">Please provide an order number and we will assist. For example: NK####. If you don't know your order number, please provide the email you used to place the order.</span></p> </div> </div> </div></div></div></div> </div><div id="faq-plus-category-topbar" class="faq-plus-category-topbar"><a href="#Ordering" class="faq-app-category-individual" style="color: #133337">Ordering</a><a href="#Partnerships" class="faq-app-category-individual" style="color: #133337">Partnerships</a><a href="#Product" class="faq-app-category-individual" style="color: #133337">Product</a><a href="#PublicationSubscriptions" class="faq-app-category-individual" style="color: #133337">Publication / Subscriptions</a><a href="#Shipping" class="faq-app-category-individual" style="color: #133337">Shipping</a></div><div class="faq-plus-app-container" id="easy-faq-app-default-display"> <div class="faq-plus-accordian"><section id="Ordering" class="faq-plus-accordian-section"> <h2 class="faqPlusAppFaqCategory">Ordering</h2> <div id="when-will-i-receive-my-product-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Ordering-0-0" /> <label for="toggle-Ordering-0-0" class="faqPlusAppTitle" itemprop="name">When will I receive my product?</label> <div class="faqPlusAppContent" data-search-id="626168a0d7c6b8fd0dc08d06" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="color: rgb(0,0,0);font-size: 10pt;font-family: Arial;">Typically if it is a custom made product like an award or article, we will email you a digital proof to ensure we have it right. We can not manufacture your custom made product until you approve the proof, which may cause delays. Once we receive your OK on the proof, we typically ship within 5 days. </span></p> </div> </div> </div> <div id="can-you--rush--or-expedite-an-order-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Ordering-1-0" /> <label for="toggle-Ordering-1-0" class="faqPlusAppTitle" itemprop="name">Can you “Rush” or Expedite an order?</label> <div class="faqPlusAppContent" data-search-id="626168c4d7c6b8fd0dc08d07" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="color: rgb(0,0,0);font-size: 10pt;font-family: Arial;">If you need your product more quickly than our standard turnaround time (5-7 business days), we provide an expedited service for a fee. Shipping turnaround times are selected by the customer and the cost determined by the shipping service. Our expedited fee does not include expedited shipping.</span></p> </div> </div> </div> <div id="how-will-i-receive-a-proof-of-my-content-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Ordering-2-0" /> <label for="toggle-Ordering-2-0" class="faqPlusAppTitle" itemprop="name">How will I receive a proof of my content?</label> <div class="faqPlusAppContent" data-search-id="626168e6d7c6b8fd0dc08d08" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 13px;font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif;">If you've already placed an order, we will send a proof (unless otherwise noted) to the email with which you placed your order. We will not move your order into production until we receive your approval. If a full business day has passed and you still haven't received your proof, please check your SPAM or junk folders. If you still don't see one, please email us at customerservice@newskeepsake.com or chat with us (bottom right-hand corner). If you have not placed an order yet, please select Digital Proof when ordering or make a note in Special Instructions that you would like to receive one.</span></p> </div> </div> </div> <div id="do-i-have-to-be-a-winner-to-be-able-to-order-an-award-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Ordering-3-0" /> <label for="toggle-Ordering-3-0" class="faqPlusAppTitle" itemprop="name">Do I have to be a winner to be able to order an award?</label> <div class="faqPlusAppContent" data-search-id="62616905d7c6b8fd0dc08d09" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="font-size: 10pt;font-family: Arial;">Yes. Some publications only sell the top winner, while others allow all tiers of winners to order. It is the decision of each publication. If you won an award but do not see it listed or you won in previous years, reach out to your publication.</span></p> </div> </div> </div> <div id="can-you-edit-my-award-to-include-additional-information-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Ordering-4-0" /> <label for="toggle-Ordering-4-0" class="faqPlusAppTitle" itemprop="name">Can you edit my award to include additional information?</label> <div class="faqPlusAppContent" data-search-id="62616f2bd7c6b8fd0dc08d10" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="color: rgb(0,0,0);font-size: 10pt;font-family: Arial;">Typically, awards are standardized for consistency. If you require something special, as your publication's partner, we can reach out to them for special requests. Ultimately, since it is their published content, they get the final word.</span></p> </div> </div> </div> <div id="i-won-an-award-but-need-the-name-changed--can-you-do-that-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Ordering-5-0" /> <label for="toggle-Ordering-5-0" class="faqPlusAppTitle" itemprop="name">I won an award but need the name changed, can you do that?</label> <div class="faqPlusAppContent" data-search-id="62616f4bd7c6b8fd0dc08d11" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="color: rgb(0,0,0);font-size: 10pt;font-family: Arial;">As long as you are the winner we can make spelling corrections, or add titles or surnames. We will email you a digital proof before custom making your product. We can not make the product until we get your approval. So please make sure it is exactly how you want it, we can not make changes once approved without incurring additional cost.</span></p> </div> </div> </div> <div id="can-i-order-an-article---best-of--award-or-photo-as-a-gift-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Ordering-6-0" /> <label for="toggle-Ordering-6-0" class="faqPlusAppTitle" itemprop="name">Can I order an article, "best of" award or photo as a gift?</label> <div class="faqPlusAppContent" data-search-id="62616f7dd7c6b8fd0dc08d12" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="color: rgb(0,0,0);font-size: 10pt;font-family: Arial;">Yes. We can only make the awards for winning recipients as determined by the publication.</span></p> </div> </div> </div> <div id="can-we-edit-the-content-that-was-published-in-an-article-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Ordering-7-0" /> <label for="toggle-Ordering-7-0" class="faqPlusAppTitle" itemprop="name">Can we edit the content that was published in an article?</label> <div class="faqPlusAppContent" data-search-id="626170a3d7c6b8fd0dc08d18" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="font-size: 10pt;font-family: Arial;">No.This is copyrighted material and we only reproduce content as it is published.</span></p> </div> </div> </div></section><section id="Partnerships" class="faq-plus-accordian-section"> <h2 class="faqPlusAppFaqCategory">Partnerships</h2> <div id="i-represent-a-publication-and-would-like-information-about-setting-up-a-store-with-you-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Partnerships-0-1" /> <label for="toggle-Partnerships-0-1" class="faqPlusAppTitle" itemprop="name">I represent a publication and would like information about setting up a store with you.</label> <div class="faqPlusAppContent" data-search-id="6266b9f8590f6840f4869775" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="color: rgb(32,34,35);background-color: rgb(255,255,255);font-size: 14px;font-family: -apple-system, "system-ui", "San Francisco", "Segoe UI", Roboto, "Helvetica Neue", sans-serif;">Wonderful! We would love to chat with you about a possible partnership. Please </span><a href="https://newskeepsake.com/pages/get-started" target="_blank"><span style="color: rgb(32,34,35);background-color: rgb(255,255,255);font-size: 14px;font-family: -apple-system, "system-ui", "San Francisco", "Segoe UI", Roboto, "Helvetica Neue", sans-serif;">click here</span></a><span style="color: rgb(32,34,35);background-color: rgb(255,255,255);font-size: 14px;font-family: -apple-system, "system-ui", "San Francisco", "Segoe UI", Roboto, "Helvetica Neue", sans-serif;"> and provide the requested information and someone will get back to you as soon as possible.</span></p> </div> </div> </div></section><section id="Product" class="faq-plus-accordian-section"> <h2 class="faqPlusAppFaqCategory">Product</h2> <div id="what-is-a-hardi-plaque-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Product-0-2" /> <label for="toggle-Product-0-2" class="faqPlusAppTitle" itemprop="name">What is a Hardi-Plaque?</label> <div class="faqPlusAppContent" data-search-id="62617141d7c6b8fd0dc08d19" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p></p> <img src="https://cdn.shopify.com/s/files/1/0089/7948/0634/files/popmount-3d-GI.png?v=1651011798" alt="3D hardi-plaque with edge color options" style="height: auto;width: 600px"/> <p></p> <p><span style="color: rgb(0,0,0);font-size: 10pt;font-family: Arial;">A durable, glass-free way of displaying your published content, awards and photos. Your image is printed with archival inks, mounted to a 3/8” (sometimes </span><span style="color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 14px;font-family: Arial;">1/4”)</span><span style="color: rgb(0,0,0);font-size: 10pt;font-family: Arial;"> thick fiber wood board, laminated with moisture resistant, UV protecting surface.</span></p> <p><span style="color: rgb(0,0,0);font-size: 10pt;font-family: Arial;">We bevel the edge of the board and apply a black, white, silver or gold edge foil for a “framed” appearance.</span></p> <p></p> <img src="https://cdn.shopify.com/s/files/1/0089/7948/0634/files/popmount-edge-options-large.jpg?v=1651011237" alt="edge color closeups" style="height: auto;width: auto"/> <p></p> <p><span style="color: rgb(0,0,0);font-size: 10pt;font-family: Arial;">It comes with a metal hanger to display your achievements.</span></p> </div> </div> </div> <div id="can-you-make-our-plaque-look-like-this-wood-plaque-we-bought-in-the-past-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Product-1-2" /> <label for="toggle-Product-1-2" class="faqPlusAppTitle" itemprop="name">Can you make our plaque look like this wood plaque we bought in the past?</label> <div class="faqPlusAppContent" data-search-id="62617175d7c6b8fd0dc08d1f" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="font-size: 10pt;font-family: Arial;">We don't have a product exactly like that. We do have a Rosewood and metal plaque that is of a higher quality. Or our more modern Hardi-Plaque or Acrylic plaque.</span></p> </div> </div> </div></section><section id="PublicationSubscriptions" class="faq-plus-accordian-section"> <h2 class="faqPlusAppFaqCategory">Publication / Subscriptions</h2> <div id="can-i-renew-my-subscription-through-your-store-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-PublicationSubscriptions-0-3" /> <label for="toggle-PublicationSubscriptions-0-3" class="faqPlusAppTitle" itemprop="name">Can I renew my subscription through your store?</label> <div class="faqPlusAppContent" data-search-id="6261700ad7c6b8fd0dc08d13" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="font-size: 10pt;font-family: Arial;">No, however, there should be a link nearby directing you to the publication's subscribe page. If you do not see one, please notify us in the chat below and we will assist you.</span></p> </div> </div> </div> <div id="i-m-confused--are-you-not-the-publication-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-PublicationSubscriptions-1-3" /> <label for="toggle-PublicationSubscriptions-1-3" class="faqPlusAppTitle" itemprop="name">I'm confused. Are you not the publication?</label> <div class="faqPlusAppContent" data-search-id="6261702ad7c6b8fd0dc08d14" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 13px;font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif;">We are partners with the publications around the United States. They are in the business of reporting current events. We manufacture licensed and copyrighted products for them.</span></p> </div> </div> </div> <div id="how-do-i-get-nominated-or-entered-into-an-award-or-best-of-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-PublicationSubscriptions-2-3" /> <label for="toggle-PublicationSubscriptions-2-3" class="faqPlusAppTitle" itemprop="name">How do I get nominated or entered into an award or best of?</label> <div class="faqPlusAppContent" data-search-id="6261704fd7c6b8fd0dc08d15" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="color: rgb(32,34,35);background-color: rgb(255,255,255);font-size: 14px;font-family: Arial;">We do not have this information. Please c</span><span style="font-size: 10pt;font-family: Arial;">ontact your local newspaper or magazine for all the details and deadlines. </span></p> </div> </div> </div> <div id="when-will-i-be-featured-in-a-magazine-or-newspaper-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-PublicationSubscriptions-3-3" /> <label for="toggle-PublicationSubscriptions-3-3" class="faqPlusAppTitle" itemprop="name">When will I be featured in a magazine or newspaper?</label> <div class="faqPlusAppContent" data-search-id="62617067d7c6b8fd0dc08d16" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="font-size: 10pt;font-family: Arial;">Please contact your local newspaper or magazine for publication information.</span></p> </div> </div> </div> <div id="why-am-i-getting-calls-and-emails-to-buy-plaques-that-are-not-from-the-publication-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-PublicationSubscriptions-4-3" /> <label for="toggle-PublicationSubscriptions-4-3" class="faqPlusAppTitle" itemprop="name">Why am I getting calls and emails to buy plaques that are not from the publication?</label> <div class="faqPlusAppContent" data-search-id="6261708dd7c6b8fd0dc08d17" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="font-size: 10pt;font-family: Arial;">Unfortunately, there are third party companies that basically steal the publications content and sell it to unsuspecting customers as if they represent the publication. We are in a partnership with your publication to provide legal, copyrighted reproductions and keepsakes of their content. If you get unwanted emails from pirate companies disregard or report it to your publication.</span></p> </div> </div> </div></section><section id="Shipping" class="faq-plus-accordian-section"> <h2 class="faqPlusAppFaqCategory">Shipping</h2> <div id="what-is-my-order-status-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Shipping-0-4" /> <label for="toggle-Shipping-0-4" class="faqPlusAppTitle" itemprop="name">What is my order status?</label> <div class="faqPlusAppContent" data-search-id="6261676ed7c6b8fd0dc08d01" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="font-size: 10pt;font-family: Arial;">Please provide an order number and we will assist. For example: NK####. If you don't know your order number, please provide the email you used to place the order.</span></p> </div> </div> </div> <div id="when-will-my-product-ship-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Shipping-1-4" /> <label for="toggle-Shipping-1-4" class="faqPlusAppTitle" itemprop="name">When will my product ship?</label> <div class="faqPlusAppContent" data-search-id="626167c1d7c6b8fd0dc08d02" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="color: rgb(0,0,0);font-size: 10pt;font-family: Arial;">Standard production</span> <span style="color: rgb(0,0,0);font-size: 10pt;font-family: Arial;">turnaround time is 5 days, this does not included shipping. If you need your product quicker we can provide an expedited service for a fee. Shipping turnaround times are selected by the customer and the cost determined by the shipping service.</span></p> </div> </div> </div> <div id="how-is-rush-production-not-the-same-as-expedited-shipping-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Shipping-2-4" /> <label for="toggle-Shipping-2-4" class="faqPlusAppTitle" itemprop="name">How is rush production not the same as expedited shipping?</label> <div class="faqPlusAppContent" data-search-id="62616800d7c6b8fd0dc08d03" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="color: rgb(0,0,0);font-size: 10pt;font-family: Arial;">We are a manufacturing company which produces custom made products in the order they come in. To move your product production to the front of the line, it adds time and additional expense to rearrange our process and schedule. We have no control over shipping costs. Production of your order, and shipping are independent of each other in regard to rush service. For fastest delivery, choose rush production and expedited shipping. You decide how fast you want to get it delivered which does not affect our production process.</span></p> </div> </div> </div> <div id="i-received-my-product-but-it-was-damaged--what-next-" class="faqPlusAppFaq" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <input type="checkbox" class="faqPlusAppToggle" id="toggle-Shipping-3-4" /> <label for="toggle-Shipping-3-4" class="faqPlusAppTitle" itemprop="name">I received my product but it was damaged. What next?</label> <div class="faqPlusAppContent" data-search-id="62616871d7c6b8fd0dc08d04" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faqPlusAppAnswer" itemprop="text"><p><span style="font-size: 10pt;font-family: Arial;">We inspect all our products to ensure they are of the highest quality. If your product was damaged during shipping please take a picture of the box and product and email it to </span><a href="mailto:customerservice@newskeepsake.com" target="_self"><span style="font-size: 10pt;font-family: Arial;">customerservice@newskeepsake.com</span></a><span style="font-size: 10pt;font-family: Arial;"> so we can get credit from the shipper and remake your product.</span></p> </div> </div> </div></section></div> </div> <script> const faqsToSearch = [{"category":"Ordering","faqs":[{"category":"Ordering","question":"When will I receive my product?","searchKeywords":[],"searchId":"626168a0d7c6b8fd0dc08d06"},{"category":"Ordering","question":"Can you “Rush” or Expedite an order?","searchKeywords":[],"searchId":"626168c4d7c6b8fd0dc08d07"},{"category":"Ordering","question":"How will I receive a proof of my content?","searchKeywords":[],"searchId":"626168e6d7c6b8fd0dc08d08"},{"category":"Ordering","question":"Do I have to be a winner to be able to order an award?","searchKeywords":[],"searchId":"62616905d7c6b8fd0dc08d09"},{"category":"Ordering","question":"Can you edit my award to include additional information?","searchKeywords":[],"searchId":"62616f2bd7c6b8fd0dc08d10"},{"category":"Ordering","question":"I won an award but need the name changed, can you do that?","searchKeywords":[],"searchId":"62616f4bd7c6b8fd0dc08d11"},{"category":"Ordering","question":"Can I order an article, \"best of\" award or photo as a gift?","searchKeywords":[],"searchId":"62616f7dd7c6b8fd0dc08d12"},{"category":"Ordering","question":"Can we edit the content that was published in an article?","searchKeywords":[],"searchId":"626170a3d7c6b8fd0dc08d18"}]},{"category":"Partnerships","faqs":[{"category":"Partnerships","question":"I represent a publication and would like information about setting up a store with you.","searchKeywords":[],"searchId":"6266b9f8590f6840f4869775"}]},{"category":"Product","faqs":[{"category":"Product","question":"What is a Hardi-Plaque?","searchKeywords":[],"searchId":"62617141d7c6b8fd0dc08d19"},{"category":"Product","question":"Can you make our plaque look like this wood plaque we bought in the past?","searchKeywords":[],"searchId":"62617175d7c6b8fd0dc08d1f"}]},{"category":"Publication / Subscriptions","faqs":[{"category":"Publication / Subscriptions","question":"Can I renew my subscription through your store?","searchKeywords":[],"searchId":"6261700ad7c6b8fd0dc08d13"},{"category":"Publication / Subscriptions","question":"I'm confused. 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